Zoom Car — Service not provided | |||||
I had done my booking with zoom car for 4th july, 2016 being the pickup location as chembur Eden garden at 6 AM. Got the message from zoom car at 5:30 am and at the same time spoke to to the customer for the pick up at the same location and they confirmed that the driver will hand over the car. When we reach the location there is no one present called the customer care the phone was not reachable. After somehow talking to the customer care we were informed that the pick up location was shut from 3rd of july. Because of this i have made a huge loss Was this information helpful? | |||||
|
Zoomcar customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Worst company
Reply
Hello,
Greetings!
We apologize for the inconvenience caused.
We would request you to share your booking details so that we can investigate and get in touch with you.
We definitely do not want our customer to experience such mishaps during their booking.
Awaiting for your quick response.
Regards,
Zoomcar
Greetings!
We apologize for the inconvenience caused.
We would request you to share your booking details so that we can investigate and get in touch with you.
We definitely do not want our customer to experience such mishaps during their booking.
Awaiting for your quick response.
Regards,
Zoomcar
Booking id - JPS6V3GH7
Also calling your customer care on 14th July they tell me that i need to fill the form for my bank account details for the refund. They are telling me after 10 days that too when i am calling for refund follow up. There is no initiative taken from their end to ask for the bank account details for transfer.No courtesy to reply back on the complaint email sent to them. Also they offer some Rs 300 credit to citrus account as an apology.. After this kind of worst experience with zoom car do you all think i will ever use your service. NO.
Also calling your customer care on 14th July they tell me that i need to fill the form for my bank account details for the refund. They are telling me after 10 days that too when i am calling for refund follow up. There is no initiative taken from their end to ask for the bank account details for transfer.No courtesy to reply back on the complaint email sent to them. Also they offer some Rs 300 credit to citrus account as an apology.. After this kind of worst experience with zoom car do you all think i will ever use your service. NO.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5657
Pending
12
Resolved
2592
View all 5657 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information