Eureka Forbes Complaints & Reviews

The matter was pointed to the service representative after the last servicing. Initially the leakage was intermittent but now it is continuous...

Ihabe a Dr Aquaguard Compact. I wish to replace the cartridge myself. I srr that the cartridge is not available online on Eureka Forbes website.

They force customers to contact the customer care where only option available is pay for the hefty sum of AMC which is total waste. Or pay for one time cartridge replacement from their representative which is also waste of money as they charge too much for visiting.

Customer...

I bought a RO from Eureka Forbes. My 2nd AMC was due and accordingly I lodged service request on customer care call on 27 Feb, 2021. Till date no technician arrived despite there continuous assurance of sending technician in next 24 hours. From last 4 days I am continuously calling to customer care and getting same reply that we have taken your complaint on serious basis and will send technician within 24 hours. Later, when I again called...

Extremely disappointed with Service levels from Eureka Forbes as logged a complaint with Sales Representative Mukesh Shukla ([protected]) and Darshan ([protected]) from your office towards end of December with reference of expired AMC messages received from my new Doctor+ Unit bought in 2019 for which additional Extended AMC costs was already paid at the time of purchase.

Have been given to understand that the same has...

Dear Sir,

I have signed an annual contract with your company as per enclosed contract in the month of June 2020. The contract was taken up by Mr. Piyush Wankhede, his mobile number is +91 [[protected]]. I have paid an amount of Rs. 4890 for the same.

Our RO filter has been down from the past 1 month and we have lodged many complaints but no one has even bothered to attend to our machine. We have no drinking water...

I have Eureka Magna HD RO. I am your many years old customer & also purchase every year AMC subscription/service.
My complaint number is [protected] (Raised on 25th Feb 2021 at 09:35AM). Once a technician (Vikas Yadav) visited but the problem was not resolved ..
I am regularly calling Mr. Amit Kumar (Service Head-Kanpur) - [protected] but he is not picking up my call...
Nobody is picking a call on Numbers ([protected],...

I was purchased an aquaguard expert after 10 days pcb board started mulfunction then i call the customer service they didn't change the pcb they promised 4 time service they don't serve after that 1 year completed and many of the parts of this machine got defective like led display, motor pump, filters, membrane etc.I don't recommend anyone to buy this type of product....

Hi
i've aquaguard water purifier which is not functioning, after lodging a complaint at customer care toll free no. nobody showed up even after 48 hrs.Water is a basic necessity still the service is so poor here in Gwalior, nobody responds to the call even if they they respond nobody shows up, every time i've to get a service i've to call a local mechanic to fix a water purifier . if the issue is not resolved i've to take further action...

No agent is sent for changing the filters even after taking AMC . It been more than 24 hours the complaint is raised, till now there is no response from the agents. I am facing same issue every time since 3 to 4 years . Aquaguard service is so pathetic....

My request to instal purifier at my new address is booked on 23-2-21 having docket No.[protected]. But so far not done. Pl. look into it urgently.
regards
sankaran
Ph.[protected]...

I have the water filter called Dr. Geneus which was under warranty till Dec 2020. In between tap is not working i have complained and replaced by the technician and charged for replacement of part. My question is when the system is under warranty paying huge amount for amc (compare to other branded water filter) why i should pay the parts of system. it is inbuilt. Of course i have paid only hundreds and not extended the warranty because of...

We had raised a service request for my Eureka forbes. There was no response from the service center. So, repeatedly kept calling every 2-3 days and escalated. This happened for more than 40-45 days.
Then suddenly one person called me up saying from Aquaguard service center. He came to the house(with proper Aquaquard uniform) and told some issue with the motor and the whole unit has to be taken to the service center to fix it. Since...

I have logged my complain no [protected] on 8 Feb 2021for water purifier but not yet any action from Eureka Forbes.
I have followed up daily with customer care and every day I will get answer like your issue will be get it resolve in next 24 hrs.
I'm very disappoint about it and can say only thing about Eureka is one of most worst service provider who really don't care about the customer....

Hi,

I had logged a request for reinstallation and service for the above-mentioned product on 10th February 2021 and also received a request number - [protected].

I had reached out to your customer care number [protected] several times and only get an assurance saying our engineer will be visiting your place within 24 hours.

Regret to state that to date none of the engineers had been visited my...

Whenever I have contacted the Eureka Forbes to raise a request regarding my Aquagaurd water purifier, I'm flooded with calls from so many technicians. Why can't there be a proper channel from the company to arrange the technician. Over the phone, how do I recognise who is the genuine technician?
We rely on the company's service before we choose any brand and I'm so disappointed with this service handling by Eureka Forbes. I wrote...

I purchased Dr Aquaguard, Rs 11690/- PO no SO11240407, 11.08.2020. during COVID-19.I received the product by Courier 0n 16th August. On 18th August the team Eureka from Indore installed the machine but insisted that to install an additional purifier of Rs 800/, which will help to increase the life of Dr Aquaguard; and the service to change of filters will be extended for 12 month from 6 month. They didn't give bill on my demand. Replied that...

Dear all

I am suggesting all of you not to purchase any product from Eureka forbes. I am calling customer care from November 2020 and today is 18th of February 2021 for Repair my water purifier which I purchased in the month of course September 2020.It damaged in between 2 months but still no one is responding for my problem. This is purely a fake company and product also. They only know how to sell the product. After selling...

I have purchased aquasure from aquaguard desire ro on last week of January 2020 in jaunpur (UP)from flipkart and from May onwards the sound of beep is coming from it since then I have complained several times with different modes and with different no. The service engineer came and said uv lamp is malfunctioned then again he came and said chip is not working and the issue not resolved yet...9 months of warranty period is gone in calling and...

I was forcefully sold a dr. Aquaguard classic+ water purifier in apr 2019 by sales field agent of eureka forbes (Ef) citing issues with my older classic one. After just 6 months o[censored]se, the machine stopped releasing water from the outlet! After calling technicians of ef, we were enlightened that the candle/filter of the machine counts the number of litres of water the machine processes by way of number of hours it runs. As soon as the processed...

I have a broken trendy Nano hose connector and I have searched on the website for so long and still there are no accessories avaialbe anywhere on the website. Plz have it available on the website for easy purchase so that we don't have to waste our money by not been able to use the product that we have paid for due to a small part being broken....