Eureka Forbes Complaints & Reviews

For your reference :

1. Contract receipt number :[protected], dated 24 June, 2020
2. Model installed : Aquaguard Gold Nova
3. Model mentioned on receipt : Infinity UV
4. Machine installed : Aquaguard Gold Nova


Action Requested:

1. Please share the contract number against receipt number :[protected]. Also share the owners name and phone number against this...

Hello,

Myself, Sriramdas Sivasai, I have bought eureka forbes water filter 2 months back and I'm continuously getting issues with the water filter. we are really fedup by facing all those issues. I have raised a couple of issues and directly contacted the eureka forbes installer as well, still the issue remain same.

A month back, I have filed an complaint stating water filter is partially working condition...

Our Aquaguard Magna Ro+Uv water filter has been malfunctioning for quite sometime now. A lot of calls have been made to the franchisee for service. But none has avail to any good
We bought this product on 09/16, and since then we have replaced the internal component only once with authentic Aquaguard filters. And we have always opted for the Amc for services. But the services has been very bad. Inspite of repeated complaints about water...

I purched the given product on the 23.07.2020.Since then it was perfect doing the chore. But suddenly on 07.02.2021 I got a burning smell and registered acomplain against ticket no.[protected] around 2.40 p.m . I am yet to get a technician today being Thursday 11.02.2021. Ideally they should change the product as it is still in warranty. They don't even register there products anymore . Looks unethical ....

Two weeks back took AMC for one year on Aquaguard Geneus water filter. The Guys came and changed the filters. It was working fine before they did the replacement. From the same day, it started leaking water. Called customer services and raised a complaint, they came the next day and replaced an item. Still, leakage didn't stop. Requested to send senior technician, he came and replaced the sensor in the water tub. The issue still not resolved....

I have made a complaint regarding a faulty camera on 11/01/2021. Nobody has come up to resolve the issue till now instead of false promises like "will be resolved in 24hrs" etc. We didn't expect such a pathetic service from Eureka Forbes, seems they themselves hate their Brand Name....

I came into service AMC of my water filter on 26.08.2020 through a payment of 5025/- reference no 113314 and online transaction nID 22613119 as per receipt of the company. During payment, there had been a double payment vide my bank vide OTHPG[protected]RETAIL AI 26/08/[protected] AND OTHPG[protected]RETAIL AI 26/08/[protected] THROUGH SBI ELGIN RD. BRANCH KOLKATA. I contacted the agent one Binoy and also with the accounts office...

I raised a request for green light blinking coz of which water isn’t getting filtered on Saturday the 30 January. Got a call from service engineer on 1 feb that he’ll come down. However today is 4 of feb and buying water. On calling him up I get an answer I can do whatever I please in terms of complaint it doesn’t bother him. Also been requesting for a back cover spare part for the last 6 months which hasn’t been taken care of. Every...

I bought water purifier through Amazon in December 2020 order
Deliver to me on 12th december person came for installation on 17th december product was defective and installation person ask to complain to service centre we complain on 18th to Eureka Forbes their service centre person came but problem was not resolve he confirm that he will send some other technical person to sortout but product was defective since then we are following...

It has been more than 4 months for me to purchase a vacuum cleaner from Eureka Forbes. I had given an online request and a sales executive, Mr.Radhakrishnan had turned up at my doorstep to show a demo. While showing the demo of the vaccum cleaner, I was satisfied with the machine but had raised an issue about the excessive noise if the machine. when I had questioned about the noise of the machine, his exact words of the sales executive were...

I have bought 2 yrs AMC in March 2020 for water purifier on 14 Jan I raised a service request that water level is low and less water is coming but since then there is no response from the company, I have called the customer service five times and every time they say they have escalated the request but no one coming for repair.

The same thing happened 6 months back and after 2 months we were able to fix that issue.
br...

Have taken 2 years AMC but have not received even a single service in year 2020 and 2021.

Customer code: [protected]
AMC no.: [protected] valid for period 22 Aug 2018 through 21 Aug 2021....

Dear Sir,
Contract Receipt No:0340294
My mobile no [protected]

Nowadays we are experiencing poor service from your representatives. I regret to inform that
the concerned service engineer Mr Sundaramoorthy M came to my house on 20.01.2021 for 2nd free service visit only after the lapse of AMC (expired on 07.01.2021) that to on my request only.

On starting the cleaning of filters, the pump...

I have registered a complaint about the water filter on 25th January 2021 with your customer care number [protected].

Till today nobody has attended for the service.

Daily I'm reminding about the complaint through customer care number.

Regards,...

I raised a service request on the 24th Jan about my purifier not working (green light blinking continuously with beep and sound and water not coming )
More than 3-4 time I called customer care for the escalation, they said concern people will contact after that also no response. I sent the mail also to the customer care team after that also call came but technician didn't come

complaint Number - [protected]
Customer...

I PURCHASED ROBO VAC & MOP ON 24.11.20, ITS WATER TANK IS NOT WORKING WITHIN ONE MONTH OF PURCHASE, MADE COMPLAINT TO COMPANY EXECUTIVE, HE LODGED COMPLAINTS VERY LATE AFTER REPETITIVE REQUEST. BUT OF NO USE, THEN COMPLIANT WAS MADE THROUGH CUST CARE WHICH WAS ALSO OF NO USE,
THEN EMAIL WAS SENT MADE TO Deepa.[protected]@eurekaforbes.com and [protected]@eurekaforbes.co.in but till date nothing resolved. some one came to attend on 15.01.2021...

I am using Dr Aquaguard Magna nxt Ro since Feb, 2018.Our daily usage about 15 liters a day.Service alert shows after 17 months, so I thought product is very good. But the actual drama then starts. After 1 and half months the purifier attended by technician and AMC for 2 years done in Oct, 2019.And this time only after 10 months again filter stop working and as per AMC they change the kit after so many phone calls and emails.There after only...

We have been trying to contact the Eureka forbes consumers complaint for 2 weeks now. They promise they will attend but then either don't answer or switchave off. Our purifier is not working and it's a pain. Please help with the same at [protected]....

I had purchased Aquaguard crystal nxt water purifier in March 2020. From the next month of purchase, the machine started giving complaints. We were asked to spend 1200 for a separate unit and cost of another component. But it went on giving complaints and every time a technician comes, he is neither able to find a reason not get it resolved. It went on for months.
Later the dealer who sold the product took initiative and got a new...

I bought a water purifier from Aquaguard .
Product name : Reviva NXT UV
purchase date : 18/03/2020
But I lost my bill by mistake.
After free servicing the service provider want the bill which I lost....