Great Eastern Appliances Complaints & Reviews

I had purchased a Hitachi Window Air Conditioner on 23.05.2017 and had paid the entire amount by credit card. My Invoice Number is DK/SA/1718/02361. Thereafter, the sales person called up after 2 days to tell that the AC was out of stock. I demanded refund for the amount paid. I was told to submit a cancelled cheque along with the original invoice. I did the needful. 10 days have passed since then, and neither did I receive the A.C. nor did...

Product - samsung 1.5 mt split ac, your invoice no :- hw/sa/1718/04088, date[protected] from 290, g. T road, howrah shop, delivery and installed on[protected]. Problem are ac are running but no, cool air are coming from it, its running just like a fan. Cooling problem. I have talked more than 5 times to samsung customer care service, no response from their end. I demanded full replacement of this ac. Bajaj finace limited are the financer...

Hi I bought 5 star Voltas AC on 26/05/17. I paid for the same product. But on 1/06/17 a 3 star a/c was delivered due to mistake of your staff (Anirban Dutta-Sales Man-Behala Thana Branch). On 1st again we visited the stored and amemded the bill. We did inform that we will be leaving so need the product before 4/06/17, they did confirm it will be done. When checked on 3rd with Anirban he misbehaved with me over the phone. Spoke with Alam (floor...

I had go to kakurgachi great eastern appliances pvt ltd to purchese a godrej gsc 12dg3 1 ton split ac. After billing (Invoice no: kg/sa/1718/03193, invoice date:[protected] the sales manager inform me that the have no stock of that product, and try to pull me to choose another brand and claiming me to pay the extra amount.
While i disagree with them the finance executive mithu dutta tell me that it is not possible to cancel the order.br...

I purchased a refrigerator from Great Eastern Dhakuria on 22nd may 2017, got the delivery of product on 25th may, 2017. The model i received not the same as the product i booked, i raised the complained with the branch manager immediately on 26th may, 2017. No exchanged of product was made after two days. Again i raised complained with with customer care centre as the manager never received the phone, even then they keep on rolling day by...

Dear support,

I had procured daikin split ac from your bhubaneswar outlet (Great eastern, 22 and 22b, bapuji nagar, bhubaneswar, odisa-751009) on dated 15-october-2016. Since it was first installed it has never been used at all. Now when we start using this summer we don't see that ac is cooling at all. I have already launched a compliant in daikin customer care on dated 22-may-2017 and having complaint ticket reference# 831583....

My name is Joy prakash singh residing at uttarpara(hooghly). On 22.05.2017 i had ordered hitachi 312EAEA /1.0ton split ac which costs Rs 40, 000 from 'Great Eastern' uttarpara, hooghly.
My invoice number is UP/SA/1718/02946. The Great Eastern salesperson had said that the AC will be delivered within 6days.
On 27.05.2017 the AC was delivered at my address around 11.00am. But few moments later when i checked the AC model, i found...

I am aditi sen staying at 39 pranabananda road, flat c-1, garia, kolkata-700084. I bught a samsung fridge bearing model code rt2734snbsj/tl from your 433, garia main road branch under tax credit memo no. 12/1213/06981 dated; 24/07.2012.
The compressor problem started in the month of may 2017 and while raising complaint to samsung customer care, it has been found that the item description given in the invoice is wrong and due to that...

I purchased godrej edgepro 190pds-3.2/190 ltr jasmine brown refrigerator on monday 22nd may 2017, from great eastern dhakuria branch. Invoice no-dk/sa/1718/02296. The payment was made instantly on spot just because the sales person promised that the fridge will delivered within 4-5 days. Since today is the 5th day, i called mr samir chakroborty ([protected]) the sales person incharge who convinced us about the delivery period at the time of...

Hello

This is shilpi Sarkar

I have bought a samsung a.c on 20.05.2017 from great eastern.

I was told that the installer will charge 500 rupees however now the installer from Samsung called me and told it could be 500 / 1000 as per the model and 200 for angle charge and asked me to buy 15 amp plug.

I am unable to connect u..Could you please contact me or reply me asap......

On Friday (19th of May, 2017), I purchased a Godrej RT Eon 24IP 3.4 Ruby Petal Refrigerator(Invoice No. 20/SA/1718/03344) from Great Eastern (Branch:319/11, Jessore Road, Nagerbazar, Kol-700074) and payed in full. The salesman promised to deliver it by Sunday (21st May). Sunday rolled by without any sign of delivery. When called, she cited some difficulties in the delivery process and promised to deliver it by Monday. This too was a false...

Sir,
I am from jaipur. Recently I have purchased panasonic split ac 15 days before from great eastern co. Mansarovar, jaipur.But in 15 days i have faced problems six times but till now it has not been resolved.
Firstly i want to register a conmplaint about your technician who came for instollation His name is Mr. Sunil. His behaviour was very rude and he had not instolled the ac properly due to which i am facing problems till...

I bought a symphony air cooler (Diet 35 l) two days ago i. E; on tuesday (16th may, 2017) from the baguiati branch of great eastern, kolkata-700059. The authority took the whole cost i. E; reportedly 8700 inr from me on that same day. They were supposed to deliver the cooler at my place in ruby within today as they told me. But i have not received it even today and as i called them, the dealers are saying that they will deliver it on sunday...

I have bought a Samsung 40' LED TV on the date 06/05/2107 from the kharagpur branch. As per the deal along with the TV Airtel Digital STB connection was given free but they have failed to provide the connection even after 14 days of installation. The executives are not providing proper services accordingly. The services prove to be very pathetic and disappointing. All the committments are fake and have a zero customer satisfaction....

I had purchased a voltas 1 tonn 3 star ac from your baguihati outlet on 11th may by cash. I was attended by ranjit ([protected]) who had commited to install the same on 13th may. However after repeated followup they failed to meet the commitment. I am simply disgusted with your pathetic service and want my entire cash return.
Arnab mukherjee
[protected]...

I have booked a Front Load Washing machine from Great Eastern Appliances on 01/05/2017. I have been said that the delivery will be done within 6-7 days but I have not received it yet. There was a false commitment of the staff and a delivery of my product is delayed.
I have also said that I have to go out of station so deliver the washing machine at the earliest, then the staff said that it will be deliver in 6-7 days.
I have...

I purchased a Window AC of Voltas on 4th April, 17 from Great Eastern, Dalhausie, Kolkata. After long waiting I have got the delivery of the product on 19th April, 2017 and after 4 days two persons came for installation. At that time one person damaged the AC before installation and entire gas came out from the AC. The person responsible for that said that the company will replace the product. Till date the product has not been replaced....

I am a doctor and my husband is professor in a university. We have purchased a fridge from gea kasba. Unfortunately, their specification of time to deliver the item and to send the demonstrator is absolutely not maintained. We have been sitting the entire day waiting for the demonstrator to come but in vain. Already more than 12hours have passed since the delivery of the item. We have been calling up since the delivery to send a demonstrator,...

I bought a dvd player 2days back. But when I ask for a carry bag the executive said me you don't understand Bengali. What I am saying... And also the manager expressed their anger... I felt like i bought the item from their salary... I had already decided I will never go with great Easter again. Spread this news to every one whom I know. Its not a joke.. We are buying with our own money.. And they are behaving like they are the owners of...

The branch at prabartak is extremely poor at management. We received our product only after making a lot of calls, of which several were not even received. They didn't give the bill when the money was paid and neither during delivery. Even the gift that was promised wasn't given during delivery. I was sent back thrice inspite of calling them and asking them beforehand. Now they are saying that we have to collect it after 1 week. They people...