Idea Cellular Complaints & Reviews

My wife smt rich's salvi mobile number [protected] she apply for her number convert from prepaid to postpaid. She pay 500/rs for converting number prepaid to postpaid to idea branch sardarpura udaipur rajasthan 313001.
Sales person told us that it is security amount and refundable.
Bt we port sim from idea to airtel and six months pass away and we not getting security amount.
I will concern to the consumer court as soon...

I havn't used the internet on my idea sim, but i m charged with extra 500 for some 134 mb, i was promised a waiver by an executive but suddenly they deny giving waiver on that amount. I have jio sim which is used by me and by no change i have used idea internet. From past 18 days i m continuously contacting idea to provide me with the solution but i have there no interest
Highly dissatisfied...

Hi

I am currently in us and have stopped receiving idea sms some the last couple of months.

The mobile does not pick up at&t or t-mobile signals. I was regularly renewing my packs to keep the number activated.

Today when i went to renew, the website said my mobile number is invalid.

I need some resolution. Please let me know who to contact and how to get this resolved.
br...

Hello sir/madam
I did buy three postpaid numbers from idea two months ago [protected], [protected], [protected]. I got hospitalized after some days because of serious sickness i couldn’t pay the bill i went to idea store today to pay the bill but they said you have to pay 1441 rupee even i did not use sim card for two months. & my one month bill was near about 600. They activated plan on my sim card without my permission & threatened...

I have canecelled my idea connection ([protected]) on 4th of july 2018 and it was processed by 7th of july i have attached the screen shot of the same below. Even after cancellation idea is generating bill and the employees of the idea call me now and then and they are haressing me to pay the of the same i have cleared my payment of the connection on 4th july and requested to cancel my connection and the request was processed and the connetion...

Dear sir,
I have registered for complaint by reference no.[protected],[protected],[protected], and reference no. 1-[protected], but response to gave me about this complaints and no feed back call provide by ur customer care, yesterday i call customer care mr. Ashok nd mr. Firoj customer executive he told me above reference no. Not in idea reference no. And use abusing language. So i request you please clarify me above...

We recently applied for postpaid to prepaid conversion. Four days after application, postpaid got deactivated and prepaid is not activated. We are able to receive incoming calls only. We couldn't recharge / make any outgoing calls. When i tried reaching to customer care, no one is responding. We i do balance check, it shows 0, but we couldn't recharge, its says recharge failed....

Dear sir
I have recharged my idea number [protected] through net banking via idea cellular website -https://care.ideacellular.com/wps/portal/account/online-recharge. amount of rs.398 debited from by account at 9:32 am dt-16.10.18 but my mobile was not recharged.

Plz revert me within 24 hours otherwise i will move to consumer forum.
Details of payment is enclosed in photo...

On 26/9/2018 my balance was deducted because my internet balance was completed so i call idea customer care and they said that so they told me to stop the internet services by messaging stop to a number number i forget the number.. Again yesterday 15/10/2018 my account was deducted 159 rupees.. I called the excutive and explained the issue and again they are saying to stop the internet service by dailing1925... But on that day their executive...

Refer to my complaint no dotel/e/2018/26319 dt 12.10.2018. I recharged rs 35/- in my idea mobile. But your coy not credited the amt of talk time for rs 25/- whereas you mentioned in the reply letter that talk time has been credited. My bal shown is 000. Pl check and credit the amt today w/o further delay and not harass the customer. I also try to contact customer care but no response....

I have ported my number [protected] from past 15 days after number was activated in idea network am not able to make a call neither receive a call which is disgusting and on top of that idea customer care executives make false promises and they have send me a text stating that issue is resolved i question them please connect me on the same number which is having problem if the issue is resolved. I need solution for the issue if not will move...

I had requested for a pre-paid connection and your idea executive gave me a postpaid connection and he did not even think of informing the same to me. My first bill was generated at rs 176 and i paid and also requested for conversion to idea pre-paid. But all in vain. Till now i am not aware of my rental package also. This is the level of responsibility idea is taking. Idea has not even validated my correct email address. And now idea has...

I have been calling idea customer care from the past 5 days to activate my said offer. The link to the offer is given below.

https://www.ideacellular.com/wps/wcm/connect/idea/promotions/idea-special-offer-...⇄oneplus-6-users

I have inserted my sim in my oneplus6 handset, sent message as mentioned. All i get as a reply is copied below.

Dear customer, your request could not be processed. Request...

Idea post paid no [protected] converted to prepaid on 29-9-18. I have paid 300rs more as status pending but instead of receiving my pending amount back i still received e-mail about the bill generation which was sent on my e-mail ([protected]@rediffmail.com)
Also your customer care executive not behaved properly. Please sort the matter at earliest....

I have upgraded my sim from 3g to 4g, then added the new sim to a different mobile. I am able to send sms but unable to receive sms.

This causes lot of problems, as most of our logins depend on otps

My number is [protected]

Can i have a quick solution to this? This is too big of a problem as it stops many tasks that we do on a day to day basis, even like ordering food from outside to any banking...

I have been charged by idea cellular for outgoing from my no. [protected] to 055315. This no can not be dialer and i found similar complaint registered in 2016 by someone else. I tried to report this to idea with e-mail but they said they can not waive these charges as it is valid as per them. My concern is how can they charge me for dialling such no. Which can not be dialed....

Hello,

My idea no. Is [protected], yesterday night i recharged with 10 rs and today morning it's remained only 0.46 paisa, customer care said i have sent 2 sms between 11 to 12 and played some game, but no any above action performed by me, idea is cheating daily when i got recharge then they deduct complete of my balance and not giving any solution worst service. I will stop using it's service if they don't refund my balance...

Hello,

Tried calling customer care but they are not ready to take my complaint as i use only one mobile number and there is mandatory to provide alternate number which i dont have.

Since few days i'm facing too much network /data problem in my office. Internet is like stone age.

Date : 1 oct 2018

Kindly resolve the problem at the earliest. So that i'll connected to internet and...

Atleast from last 1 month i am facing problem with idea network and internet connectivity at my home and office too. I have been regular customer of idea from last 8-9 years with all my family members numbers also but this creats a mess now i will port all my numbers if problem not being resolved soon. Both problems are occuring at 2325, ganga sagar, koshta moholla, sharda chowk, madan mahal jabalpur 482003 (My home address), and wright town,...

I arun mishra ph no-[protected] request you to take action against the lady represented idea cellular with ph no-[protected] not told me her name speaks with bad and wrong words. I am a reputed person and work with a ca firm. I told her to cut phone but she revile and ring continuously my phone. She harassed me in my meting time with my client. Kindly look this matter. I oblige i[censored] solve my problem. My cont no is [protected]...