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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 223

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K
kamalkishoredas
from Guwahati, Assam
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refund problem

Address:Jorhat, Assam, 785007
Website:IRCTC app

I am not getting my refund of my cancelled ticket of 16aug jorhat to guwahati journey of coach 15606 of pnr [protected].. It was cost 235.. But i was not able to get confirmed the ticket after chart preparation.. So it was automatically cancelled.. After that i got a msg from irctc that i will get only 175rs from them as refund.. Why they are deducting that amount though i had not cancelled the ticket?? And till today i have not received any...
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A
Amithabh C P
from Kasaragod, Kerala
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throwing stones inside train compartments

Address:Bangalore, Karnataka

Between banaswadi and hossor reported many incidents regarding somebody's throwing big stones inside the compartment in every train pases.

Lucky baby were sitting near to the window seat and escaped narrowly.

Tte knew this issue but he didn't complain. I said to him on 22aug2017 call and registered complaint.
He registered complaint.

Kindly do the action against this before anyone got injured...
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S
Souvanik Naha
from Kolkata, West Bengal
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train has been canceled

Address:03563
Website:[email protected]

I have booked a ticket from flk
To sgg on 13th august,
2017 and date of journey was 13th august, 2017.
For reason train has been cancel, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further...
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K
kartik bairwa
from Lucknow, Uttar Pradesh
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haven't received refund for transition failed of id 100000948979011

Website:www.irctc.co.in/eticketing/loginHome.jsf

I kartik bairwa writing this to inform you that i haven't received any refund for transition failed
Transition date : 19 august 2017
Transition id [protected]
On 19 aug i booked a train e-ticket through irctc website. Train no. 22209 ndls duronto exp 3rd ac, but after transition it showed a message "unable to perform transition and you money will be refund". And now it's showing money refunded, but i didn't received...
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S
Sreenivas Nimmagadda
from Visakhapatnam, Andhra Pradesh
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someone went to toilet in train 12805

Some one went to to toilet inside the compartment of train no.12805. The coach number d5 near around the seat no.27to 29. No body was alloted to clean the # and no one was bother about that, i talk to ticket collector he said no on board cleaners for this train. Look into this issue and take immediate action arrange some cleaners in future such incidents happen....
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A
arjuntv
from Bengaluru, Karnataka
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pending refund from irctc

Website:www.irctc.co.in

My name is arjun,

I had 3 failed transactions on tatkal booking with money getting debited and ticket not booked (Txn ids:[protected], [protected], [protected]). The attempts were made on 10th and 14th august. Payment status in my irctc login failed transaction showing as "payment settled". No money has been credited back till today....
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A
Ais abhishek
from Noida, Uttar Pradesh
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tdr amount not refunded in 4 months

Address:Allahabad, Uttar Pradesh, 211003
Website:www.irctc.co.in

Hi,
I am abhishek singh, i had filed a tdr because the train was late by more than 5hours below are the details:
Cancellation id :[protected].
Pnr no:[protected].
From anvt to ald.
Date of journey and tdr filing date:
21st april 2017.
Tdr status :cr registered.

The payment was made through e wallet mobikwik, as on date no refund has been made.

Please update...
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R
rpgoyal77
from Mumbai, Maharashtra
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train cancellation

Hi,

I've booked a ticket online from the website "https://www.irctc.co.in". When i go to railway station to catch the train then i get to know that my train is cancelled.
Booking details are as follows:-

Transaction id: [protected]
Pnr no [protected]
Train no./name: 15631 / bme ghy express
Date of journey:15-aug-2017
Date of boarding:15-aug-2017 class: third ac (3a)br...
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Jayanta6300
from Tehatta, West Bengal
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not get refundable money

Address:741156
Website:www.irctc.co.in

I am jayanta biswas from natun barnia, barnia, tehatta, nadia, west bengal, pin-741156. Before one month ago i had booked 2 tickets of lalgola passenger from debagram to sealdah station. And day before ago of journey i cancelled the two tickets severally but i have not get yet the refundable money. So please help me to get the refundable money. I have added picture of the two tickets cancellation summary. Thanking you...
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Website:irctc

I have cancelled my 3ac ticket no.[protected]Pnr no.[protected] for train no.12290 date of journey 30/06/2017 (From nagpur to mumbai cst) at ajni prs on 26/06/2017 as per cancelled ticket no.13264650 for refund of rs.1515/- issued at the counter of ajni prs (Nagpur) showing electronic refunds. But till date refund of rs.1515/- not credit to my account. Pl. Credit....
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N
Naveenkumar V
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket not booked but money deducted from my account

Website:www.irctc.co.in

I tried to reserve railway ticket for 4 members through irctc (From madurai to chennai egmore, date of journey 26-aug-2017) on 12-aug-2017.in that, money was debited from my account (Rs.720) (Accno:[protected] through transaction id:[protected], but ticket was not generated. So i kindly request you to look into that matter and take necessary action to refund my amount
Hereby, i am enclosing the screenshot of failed transaction...
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H
harry69
from Hyderabad, Telangana
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wrong email entered

Address:500014
Website:IRCTC

While opening new account, i just entered wrong email which i didn't use but that email was using by some other else. So i want to change my email, because of email verifying i could not make any different account. Even i'm not getting another option.
My email id is - [protected]@gmail.com
Contact no :- [protected]
So kindly give me some suggestions. Thankyou...
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R
rrb2211
from Delhi, Delhi
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ecatering

I had booked veg biryani through order no.[protected] from irctc. But was delivered egg fried rice. My wife had litrelally to remain starved. The train had already left the station after that we opened the packet. I tried your helpless-line number 1323 of irctc, as the name they were helpless in helping or solving the problem. The guy at helpline said when he tried to contact the vendor, he said the vendor (Vasantham caterers) is not picking...
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S
sanjaysonn
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tdr filed but still not refunded.

Train is late more than 3 hour and passenter not traveled, also filled tdr but still amoutn not refunded

It is become now 4 months passed but still not refunded, please i request irctc to refund the ammount

Tdr transactions
Sno cancellation id pnr number from to date of journey tdr status tdr filing date
1 [protected] [protected] gd bsb 14-apr-2017 cr registered 14-apr-2017 17:35:43 hrs...
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J
jitty1108
from Rajkot, Gujarat
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cancellation charges made

Sir

I have booked a ticket on the irctc portal on 13/08/2017 from vadodara to kottayam in sleeper class for my journey on 20/08/2017. I got a waitlisted ticket for that.
On 20/08/2017, when the chart was prepared my waiting list was not cleared and i was unable to travel with that ticket as it got automatically cancelled by irctc, on account of their waitlist policy.

My complaint is that i am not wilfully...
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P
Piyushgchaturvedi
from Agra, Uttar Pradesh
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payment failed not refunded

To whom it may concern
I have book ticket from ubl to agc of journey date 28 august 2017 in third ac of fare 1966 rupees via paytm wallet by irctc eticketing order [protected] and wallet transection id [protected] but payment failed by irctc.
And no any refund in my wallet.
Kindly requested you to refund my balance in our wallet and
Please take care of this
Thanks...
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Website:www.irctc.co.in

Sub: non-receipt of refund of rs.4991.80 for a failed transaction_complaint docket #6499218
Ref: [1] transaction id: [protected] (Pnr no. 0)
[2] your e-mail dated[protected]
Hello,
I am in receipt of an e-mail dated[protected] mentioning that they have refunded the full amount on account of a failed transaction to my bank on 15/08/2017 with mention of a settlement id as [protected]. The details being recorded...
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A
Amy kahlon
from Bathinda, Punjab
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services of railways

I have booked the train for my exam which was going to be held after three hours of reaching of the train at its destination. But the railways are so dumb or irresponsible the train has reached at its destination before half an hour of my exam time which makes me impossible to reach to my exam place on time. Due to which i did n't attempt my exam which was crucial for me. I suggest all my freinds not to book any of the trains on their exam...
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B
Bkanojiya
from Mumbai, Maharashtra
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refund not provided for the cancelled ticket

Address:Mumbai City, Maharashtra
Website:www.irctc.co.in/eticketing/loginHome.jsf

Hello sir/madam,

I have partially cancelled my tickets on 30 jul.
My cancellation id is [protected] & [protected].

Transaction id is [protected] & [protected]

Total amount 2620 is to be payable by irctc.

I see status is showing refunded, but i haven't got my payment back.

Please have a look into this.

Regards,
Bharat...
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G
gursharanbatra
from Ahmedabad, Gujarat
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ticket not booked but money got deducted

I had booked kolkata rajdhani ticket from new delhi to howrah on 19th, august. The booking was made on 17th august, my money for the ticket got deducted but my ticket did not get booked. Please look into the matter and refund my money back. The amount is rs 1623.77.
My transaction id is [protected].

Waiting for corrective action to be taken asap.

Regards
Gursharan kaur batra...
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