Kent RO Complaints & Reviews

Replace my filter changed on 06.06.2020. My registed mobile nunber is [protected].
I have called the person from Unique Services. He is denying to replace the defected filter. The service o[censored]nique Services are not upto mark. Even I called the service station they have no answer for replacement. Wasim was the person who came against my complaint....

Ordered kent maxx in June 20 installed after 5 days
Backplate broke thrice in 3 months of warranty period causing basin tap to fall apart which accrued replacing the tap twice apart from other labour charges
Had been continuously following up for back plane to arrive it has been more than 50 days still the part is in receipt at Mumbai warehouse manage Deepak nakwa has been making promises time and again about the arrival of...

They have taken our brand new mixer for repair and still have not resolved issue neither our mixer is returned to us.

You can reach me on [protected] or [protected]...

Hello,
I bought a KENT water softener system for washing machine through the KENT online shopping portal. Other than the order confirmation email from the portal, I got no follow up from Kent regarding delivery nor installation.

After multiple tries to reach the online sales, I finally got the product delivered. Now I had to call KENT again to open a Service request for installation. What is appalling is absolute carelessness...

Hi,

I Rajesh Kumar Sahu had bought Kent Grand + water purifier on 28.11.2020 from Unilet, K R Puram, Bengaluru.
The actual serial number of the water purifier delivered to me is KR[protected].
But when I called [protected] Kent customer care number, the executive told the serial number as KR[protected] which is not correct.
Have attached "Kent_Grand_Plus_RO_Invoice_Sl_NO.jpg" the invoice and the screenshot...

I purchased Kent Prime Mineral RO on 13.07.2019 and after 1 year o[censored]sage, the LCD was showing low RO Flow and I lodged a complaint in KENT RO App on 28.08.2020 and on 29.08.2020, an engineer from Sapna Marketing (Jabalpur) Mr Munit Dubey came to inspect and he told that the sediment filter, FRT and Membrane needs to be changed and he charged Rs 3750 for the same. I paid the amount and the problem was resolved. On 28.11.2020, the same problem...

I ordered a kent 16052 Electric kettle on 26th Sep.2020 from Flipkart. for few days. it worked fine. but suddenly it stopped working. its been almost a month its not working. i tried their customer service number too. but no response. Its under warranty. but i don't know how to and from where to get it repaired or replaced. Please help me....

Dear consumer team
I have purchased on Kent water grand plus water purifier on dated 25/05/2020 with 04 years warranty free services card
from flipkart online company
After that as per rules I called
Kent customer care service number on this [protected] on shown at purifier machine
They have send service engineer for installation
Then after 2 months got 2nd service
But on date 20/10/2020...

I call service center for servicing my RO four months ago and one service man came and changed some of the RO parts and after 4 month the parts are fully blocked And when I contact that service guy he didn't pick up the phone. I have to pay double for repairng parts. I'm so disappointed with Kent....

I was using Kent from long time this was my 3 filter, as my candles r blocked so output of water decreased the so called people came WATER WORLD VIJAYAWADA people came & replaced but there is no output from next day so I filed service in app then again water world people came & CLEANED WITH LIME SALT AND THE MINIMUM OUTPUT ALSO COMPLETELY SHUT DOWN NO DROP OF WATER IS COMING FROM NEXT DAY . The Kent service I registered in app again so this...

RI have uploaded my details in ur site regarding my interest in Kent Maxxstar and u simply forwarded my details to GS Marketing. I thought they came through u and installed the product by paying rs.11500 with a promise that they would return back the discounted amount as per Amazon after discussing with u. Till now GS did not refunded my amount and they even not lifting my phone. Pl. Talk to them and instruct them to refund my amount. U people...

Kent Ro is too costly to maintain it. Because service representative always do the replacement of kent accessories and all the parts are too costly. Personally I felt that this should not advice anyone else to purchase the kent RO....

I have a Kent Gravity filter which almost stopped working for which I raised complaint on 13Nov20 and was given assurance of resolving in 48 hrs. On 15Nov20 I got a system generated call asking for feedback on service which I didn't get. On 15Nov20 I spoke again to customer care and another ticket was raised which again got closed without resolving it. Spoke to many people escalation team, ASM and finally with technician then was told that...

Purchased Kent UV+UF water filter on 11 Nov, installation was assigned to Krupasindu Enterprises, till date no one contacted for installation after repeated requested request complaint raised with Kent customer care.

Krupasindhu Enterprises does not provide customer service and Kent is not taking any responsibility...

I replaced new ro in the month of june within 5 months it is not working today I change new your technician told it will replace only one year
But the problem has arise I paid 2950 today and last in may 4500 this is heavy maintenance poor quality of spare parts providing by your technician
I Requesting kindly refund my money already I paid today...

Customer care executive unsupportive, suggested to return the product...

.
User Details:
Name: Sudhir Kumar Acharya
Registered Email: amitkumar.[protected]@gmail.com
Contact Number: [protected]
Product :-Kent ACE plus mineral RO New
Serial Number:KR[protected]
Service Request on dated:07.11.20
Service Request no[protected]
Engineer assigned:-Syed Irfan-
[protected]

Issue:
Water leakage issue from water purifier .
Detailing:Technician...

Very disappointed with the service..my new kent RO was installed on 28th october, , and one iron filter was supposed to be installed also but since that, , everyday i am calling the service centre and they are saying 'they dont have drilling machine and so cant come for installing'...the entire service centre has only one drilling machine???...
Everyday they are saying tomorrow they will come ...tomorrow they will come..but the tomorrow...

We have replaced different parts of the product which is mainly 4 pieces(electric system, membrane (2), pump) once in 4 months. The product has been giving constant problems with no resolution in sight.

This product is build to fleece people and would recommend everyone to avoid at all cost....

Hi,

I bought new kent grand plus ro water purifier in Amazon and i raised ticket for installation on[protected] and today installation engineer came for installation and he behavior was very rude and asking money for installation when i am raising ticket for 1st installation it was free but he was arguing and speaking rudely.Even i call customer care when engineer was installaling they told no pay any thing from customer side...