Kent RO Complaints & Reviews

Sir
Kent aro ka tenk doosri bar warranty me apne ap demej hua
[protected]
Time rat 2:15am minat ke aspas
papa ji muje bulate he ki aro ulta kese latka hua he.
me bhi dekh kr heran ho gya ye ulta kese ho gya mene proof ke liye iske foto or video bhi bnaya or ulta latkne ka karan dekha to pata chala
Do khooti pr jo aro apke injeeniyar ne latkaya tha usme se ek khooti tooti hui he jiski bajah se aao...

Sir/madam
I have serviced my Kent RO machine on 01 Oct 20, since I didn't get any fruitful result then before. At the time of service I have told the engineer it is not good result to this Mr Ajeet Singh mobile no [protected] told me after some days the machine will give you fruitful result. On 17 Oct 20 I called Mr Ajeet to this he told me I will check and resolv your problem, since his mobile no showing switch off. On 24 Oct 20 I...

Horrible experience with worst quality product: Kent RO water purifier

Purchased a Kent RO 3 years back (Apr’2017) and replaced the existing water filter due to quality and service issues. Like everyone, I thought the decision was good as purchased the best RO among other products.
My nightmare started when problem came within one year. Frequent breakdown of the water filter has caused me to buy outside canned water...

After installation in aug'20, until today i am following yup with all the persons at kent company but now they are simply ignoring my emails. Very bad product with very bad after sales services. Even their md & director are not at all serious or keen to conclude my complaint.

Very shameless people....

I called the customer care more than 10 times but their suggestions is only to used the apps for registration to avail free service which I have a 4years free servicing. The mobile apps they are suggesting are horrible it cannot be login even with the registered mobile number. What a service they are providing they are even asking me to buy the AMC contract again while I have the 4 years free servicing hahahaaa free servicing is only for...

We have taken kent Grand and it has been around 11 months. And the water purifier has stopped working. On calling upon service, he said that carbon filter and sediment filter has been spoilt and it has 6 months warranty only. He asked me to read terms and conditions in the Kent RO on the warranty card. And yes its mentioned in terms and conditions that 1-year warranty is applicable on only a few parts and few parts its 6 months only.
br...

I purchased kent ro membrane, worth Rs 2500 on 05 Dec 2019 on the advise of kent technician but from the very first day of its installation i faced issue of very low water supply through the said kent ro system as it was nearly triple the normal time taken by a new ro membrane (nearly 20 ltrs per hour water output) to fill the attached water tank. I called the kent technician again on 09 Dec 2019 to resolve the issue to very low water output,...

My name is Ambarish Varma B my registerd number is [protected] I purchased on water purifier in kent
I raised request on 27/09/2020 till now nobody came for service I called lots of time to coustemer care no use if they not give service why they assured coustemers they people are cheaters...

29th september, kent service person visited my home on complaint and ask me to change all parts when showed all the past bills of 10 spent 3 months back then only asked to change membrane of 3k. Is there any solution to change membrane of 3k every 3 month. There is no solution for this. Customer are required to spend every 3 months 10k even escalation is made to level 4. Whats the purpose of buying kent purifier machine one time purchase...

It's not a complaint about the product but the way kent asp cheats its customer by putting used components and looting customer in the name of genuine spare.

In july 2020, water leakage was observed in the top compartment for which i called your asp and reported the issue. The next day engineer visited and he informed me that there is an issue with some pcb part/fuse (Not sure about the exact part description) and returned...

Dear sir

We have purchased a kent grant ro water purifier through amazon and the same was delivered and commissioned on 21st april 2019.

The machine was working fine until june 2020 and thereafter it stopped working. When we contacted kent service, a technician from sky enterprises checked the system on 20th june 2020 and informed that the machine is not under warrantee hence it’s better to have an amc for...

Hello,

I'm having kent ro purifier with display model. I brought this through qnet. I would say this is the worst product which i ever experienced. I brought this for 36000. Within two years i spent almost 30000 for this with 7 months waiting for spares. I'm really frustrated and controlling my words to not to put up here. At least every two months, this bloody machine giving trouble and the service guy charging like hell....

I have raised request to install membrane in kent ro on may 26. I had conversation with area supervisor vikram misha (Gorakhpur up east zone). He sent technician to install the membrane. I was out kf station, not home when installation happened. When i came in july, after sometime my ro carbon filter was working. That time i found that the membrane installed in kent ro does not have any kent logo stickers. I informed this the are superior...

Algae formation in the water storage area...

We had bought kent purifier in the year 2018 which is just 2 years back.. And we live in a place where the water purity is much better compared to any other places in india.. The hardness of the water is 140 which is very good as per my knowledge.. Now let me come the actual issue.. Now just after 2 years the purifier stopped working.. And when we called your customer support to rectify the issue the have replaced incline sediment filter,...

I called for kent service within my 1 year warranty stating that my filter was not working in lock down some how it stopped working for 35 days.
Asked the person to replace my filter as it’s under warranty he said i can’t change as it’s working now the only thing i can do is wash.
Kent service will said the warranty does carry filter change.

What type of false information you guyz are providing such irresponsible....

I was facing regular problem with this bad product. Today service engineer came & he adjusted my pressure pump also. After that the water flow from the pressure pump is slow. I complained the service engineer, he says that i should complain crompton greaves but before his visit my pressure pump was working properly.
Very poor service very bad product very bad decision. Since 19th aug, i am regularly complaining but nobody at kent...

Hello,
This is regarding a technician named rajman who could not solve the problem of leakage of my ro machine and used unnecessary force to tighten the filter. Which caused falling of the ro from wall mount. I asked him to talk to his superviser and refix the system which never happened. I lodge another complain to solve this issue. But this perticular complain never met it's end, hanged on for few days. Differrnt technicians named...

Dear sir
This is adv. Nikhat ajmeri. We are using your machine since 5 yes. There was no issue with your engineers. After the lock down finished one engineer cam his name is shakir. He doesn't know about machine. He has changed all parts of the machine and he fixed all connection reverse.
Due to his mistake my machine pump damaged and now i am paying for this pump. Due to his mistake i am paying. This is totally company irresponsible....

Technician has cheated me by changing the workable membranes and charged me rs 5050. I am going to lodge an fir against him. I also want to aware you that why you have keeping such fraudesters as technicians and he has not provide me any bill for the charges that he has taken....