Kent RO Complaints & Reviews

The worst installation service ever from the Kent.

Firstly the agent came late to install and the service he did was extremely worst.
He doesn't even know how to handle taps with tools. He broke the tap while Installing it. Again keep on saying that the taps are old and it's not his fault.

We live in 2nd floor. While removing the broken tap from the pipeline then he damaged the internal piping system in...

Have been using a kent ro machine for the past 1.5 yrs. The pump-motor joint has been leaking cost for this 2400+300. I have changed almost all the parts earlier already paid around 4000 in a year. Ro filter was also damaged in 6 months. Why is all parts being replaced and not repaired. Why this much cost. Why the loot. From my experience i wouldn't recommend kent....

Hello,

This is to bring to your kind notice that i purchased kent ro purifier from a local retailer shop at shahjahanpur u. P, on november 2017.
At the time of purchase i was promised 2 free servicing for 1 year but from last 2-3 months there hasn't been any contact from the servicing team there.
From last 15 days i have been registering complaints to the local retailer as well as to the kent helpline number...

I had buyed a kent grand plus mineral r. O. I had filled a complain of motor pump which was giving sound and not working properly and now it is not working. I had called for service dated 13/10/2018 my case id is[protected], my model no is kr - [protected],
One of the engineer from dehradun kent service came and bring different and serviced motor of different model. When i cheked then i refused to put that motor pump, he also changed...

First of all, the product of kent is not up to the mark. Often and on the ro get ito trouble. I am using the kent ro pearl since 4 years and faced lot of problems and issues with this product. Recently, filter was non-working, so called the technician. Fortunately, i got two call from kent technician; one of them told me the proce of filter is 3500/- and the other one told me its 4500/-. When i charged him (Named dinesh) he told me yes its...

Service is pathetic, ro is not working since starting, even alarm system doesn't work. Company is selling products with fraud promises. I complained several times but they only trust their engineer who always lies and protects the company as well, 0% customer value. Frequent costs.
1. Filter candle wasn't replaced when filter was on warranty even it was not working. 2. Engineers ask for external candle to be installed for better performance...

Kent ro, worst ro system[protected] rs. Quarterly expenses

Registered mobile no. [protected] satbir singh

Frequents cost of
1. Mother board
2. 4250rs quarterly change of main filter
3. Small filter also very frequent change and engineers deny past frequent chsnges to save the image of the company..

Pathetic service.. 1000% percent maintenance cost... Never buying kent ro again.....

I have carried out service of my grand plus ro one week back service peraon charged me 8020 rs approx price of a new ro and after 2 days again my ro stop working.. Pls help.. I will move to consumer court... Its a pure case of cheatimg on service day also i told person thay u changed all thing still sometime filter showing beep alarm he told its normal... Now it stopped working... Its a worse service i jave ever seen... Regard prashant...

On 18th august 2017, i purchase kent superb water purifier, but the product was
Faulty, hence asking for replacement of the product, company approved my request after 2 months. Replacement arranged without any documents. When i asked for warranty card they simply told that the warranty card given previously
Is same for this product also.in that time actually i dont know that every product having different product id. From 20th...

I have taken Rs. 14000 AMC from VTech appliances who operates from Vasna Vadodara as authorised Kent RO dealer. I had complained the VTech team about Kent RO not working. After multiple follow-up’s one person came today and changed the filter and candel of RO installed.
He asked me to sign two paper one is the receipt from VTech which reflects the components changed, another is the pink card that the person got from his service...

Dear Sir/Madam,

I have shifted from Delhi to Bhubaneswar Odisha on 01st October 2018 on official purpose. I have taken AMC for KENT RO Super Plus Machine on[protected] which is valid till[protected]Attached is the screenshot for your reference). Now when I have requested for re-installation in the new place where I have shifted and your customer care representative were stating that my AMC is not applicable as it is only...

Hello,

I purchased a kent sterling+ (S/l no: kr[protected]) on 05/10/2018. They came and installed it and we made the payment of rs.20000 on the same date.

From that day evening onwards, the purifier started leaking. We immediately informed them and the next day, i. E., on saturday, a guy came and fixed it. Again after he left, it started leaking. When we called him, he told he will come on the next day, sunday,...

I bought this product a month ago and from the day it was installed it is having problem, there is a thin layer of oil i can find in the water... I raised multiple service requests and till now they have not fixed it. Now the service guy is saying the tank is a problem and the tank is not covered in warranty, imagine the unit is not even a month old... I made a big mistake of buying kent, they are pathetic in responding to services, especially...

It's been almost 6months that i purchased kent grand plus ro and 4-5 days back the cylinders of my ro burst for no reason and there was water all over my place in the night and my refrigerator has stopped working cause of that which is worth 90k.
I had all the faith in your companies product as it's in the warranty but still it has not been fixed. At the time purchase i was confirmed a warranty of 1 year then what is taking your service...

Purchased kent ro water purifier on dec 24, 2017. Till date no free service or visit provided. Today i called for a routine check up as warranty would expire in some time. Technician gave a list of problems and also told me that filter was too dirty and had to be changed @ rs1, 000/-. When i asked why they had not come earlier to check and clean my filter on a routine basis as machine was in warranty, the reply i received was that they don't...

Dear team kent
I am presently using kent ace ro for my domestic use, details are as follows
Serial number :kr[protected]
Date of installation : 16/03/2018
Complaint :
I had bought this ro few months back, off lately i'm facing taste issues with the water.
I have registered the complaint three times by calling on your customer care number and two times on your mobile application. They registered...

Kent engineers are the cheaters. The engineer who visited for servicing is the biggest cheater only intending for replacing a part in each visit. Even the company is not taking any action after multiple complaints. I recommend don't choose kent, there are ample of options in market so choose wisely and save money. Once they were giving best service and now the worst service provider in ncr....

I have been calling from yesterday morning to update my registered number. And requested also not to call on old number. Instead of so many calls and requests service care has not listening.
I have closed my old Complaint 2 days back and your executive also returned back yesterday. Instead of this my old Complaint is still in line.
And still somebody else getting calls on my old registered number after my requests. Kindly stop...

I bought a new Kent RO GRAND Plus on 15 August 2018 and installed on 16 August. From the date of installation, the product stops working 3 times. we always called Kent customer care to repair.

Major issues:
1-At the time of installation, engineer connect the outlet with the tank while purified water was wasted. We drink water with 550 TDS for 2 weeks.
2. After the complaint, engineer changes the connections and...

Exactly after 1 year and 2 month, my kent ace ro stopped working. As a process i call up the call center and they promised that engineers will visit within 24 hrs. They failed on this front.
Next day engineer visit my house and give me estimated of 5500. I am shocked that an equipment which i bought for 15 k and now service is costing me 5.5 k. And this seems that it will be a regular expense every month. I am completely disappointed...