OYO Rooms Complaints & Reviews

I have booked a room in oyo premium MMM Hospital at chennai from 24th to 27 of this month with booking id HIMW0921.. i have booked this hotel one week back and they confirmed booking and paid amount full in advance...today morning i..e i got confirmation message of booking of that hotel.. after some time i got one more message saying that hotel booking has changed to some other oyo room which is approximately 5 km from the previous hotel...

I made a booking at OYO Premium Rooms - Hotel Tiger Groove Resort, Ramnagar from 21 Nov to 24 Nov 2015 (Booking No - HPNY4028 for 21 Nov, RTEU1924 for 22 Nov and ILNW7019 for 23 Nov). I confirmed the OYO customer executives on 20 Nov 2015 before leaving from Delhi about the status of my bookings and I was mentioned that the bookings are confirmed. I have 2 small kids and there was so much of luggage and I reached the hotel at 7 A.M. on 21...

I am a Govt Officer and I stayed with my colleague in OYO rooms DLF, Gachibowli, Hyderabad. I needed a proper bill from them so that I can get my Hotel Bills reimbursed at our office. Instead they sent an invoice which showed only tarrif, check in and check out time and date.

I strongly suspect that they are cheating on paying tax to the govt as well as I have lost a few thousand rupees because of non-availability of a proper...

Initially i had a booking for 14th and 15th i paid the amount by paying the amount for two days which was 3119, i checked out 0n 15th only at that time executive clearly promised me that i lll get the refund on my bank a/c & they cannot refund the cash as i paid through card now they are denying and even putting my call on hold for long or promising me a call back & not respondin properly worst experience will niether travel again nor suggest...

I had booked room almost 2 month back and i am suppose to travel tomorrow with family but these people are saying me that room are not available. I am very freak out with the behavior from Oyo room. Very pathetic service and very pathetic people....

Dear Sir/Mam,

I am writing this in a fit of anger and with a very tired body, mind and also on an empty pocket thanks to OYO Rooms.

I had made a booking with reference number ZUMC4862 t Palm Shore hotels through OYO Rooms booking website. The booking was made for 19th Nov arrival. However, once i received the SMS from OYO, it read that the booking was from 12.00 PM on 19th Nov. Since I was supposed to reach...

I have booking for broad bean hotel kochi vide ref no ETOM7523 and when I visited to hotel they said no booking on my name and when hotel people talked to Oyo they said no booking in different place I don't know how these companies are working in our country. I want to advice to everyone pls do not take services on Oyo if you want to enjoy things in planned way otherwise like me you will be waste your time....

Struggling for refund !!

Booking no UFEM1876 at Goa for 2 nights for the 26th and 27th of November.

I cancelled the booking on the 5th of November (21 days before the check-in date). Per their Cancellation policy I need to inform them only 24 hours before check-in for 100% refund, however I have informed them much earlier and they tell me that this booking was a NO REFUND on cancellation??!!

Even...

I have made a booking with OYO rooms for Ranjhana Heritage Hotel, Vikrant Khand, Lucknow, U.P.
Luckily i checked with the hotel a month in advance and he simply said he has the booking request from OYO but he has no rooms available for the date.
OYO customer care repeatedly is telling me that the booking is confirmed, i believe simply by checking their online records.
On one of the calls, I was asked why are you even...

My booking ID is ESCN7241. I had booked hotel in Mehra residency for 8 rooms for 27 and 28 Nov. Yesterday hotel owner told me that we don't give bulk booking to Oyo rooms. That too after I called regarding food inquiry. Why it was told to me yesterday (11/11/15)? Where will my 24 relatives stay? Dates are on my head. Please resolve this asap. Your customer care is of no use. Thanks Tarandeep [protected]...

I booked 2 Oyo Rooms on 15th August. Then I cancelled my booking the next day as I did not need it. To This I was entitled full refund. So I told them accordingly. They asked for my account details. I gave them the details. But they did not respond. After a few days when I again contacted them they told me that he account details were wrong so I sent them different details. To this also they have not yet sent any refund. I have sent them...

I have booked 4 rooms in Trivendrum through OYO rooms for my travel on 19th Oct 2015.I paid full amount INR7296. My travel plan was changed and I want to cancel only one room. But Oyo room web site does not have any facility to cancel only one room. I have to cancel all 4 rooms and re-book 3 rooms. As per OYO rooms policy full amount will be refunded if cancellation is being done 24 hours before check in. During cancellation, no message pooped...

I had booked three rooms through oyo for three days and on reaching the destination i was told by the hotel owner that rooms are not available. with six people and luggage had to roam around to get a suitable room. missed my morning darshan of my guru and had despite calling several times no response was given. later on the hotel people said that oyo is like that only you should have directly booked....

I booked my hotel through OYO rooms to Goa from 23 to 27 oct. We booked three rooms of same hotel as we were seven people . Firstly we got reservations in Sea Breeze but later are hotel was changed to sodder classic beach that to when we called up them several times as one room was available at the previous hotel itself and 2 rooms at new destination.When we reached there we found bed bug . the rooms were pathetic, stinking . whenever we...

There is no response to consumer feedback. rather there is no acknowledgement for your mails. Worst that i have ever experienced. Booking Id - CJVB1962. The hotel for the stay was the worst of its kind with the worst hospitality that one can expect. The customer support is also useless and there is nobody to hear your concern....

Booking ID : ZPEH5139. Booking was made a ruffels beach resort goa in advance, on day of arrival we were given sorbes ann goa but accommodation was outside property provided, next at 6:00pm we were moved to casa ashvem which was a horrible property with insects and bugs when asked OYO sent us to a outskirts property with no facility. Causing Trauma...

Worst experience. Will never book any hotel through oyo. Visited palm retreat hotel in mussoorie and checked in on 26th October and stayed till 30th october. These were my worst hotel experience ever. We have to change our rooms 5 times because the rooms were filthy, geezers were not working, TV was not working.no power back up. Lights were gone for 10 hours. Do you call it a hotel. When I cleared my bill, they didn't have the change...

We have done online reservation with OYO rooms on 18/10/2015 . We recieved a booking conformation number GJLE7981 for one room. Check In 29th October. Check Out 02/11/2015. On 02nd November when we went to the hotel for checking in. Manager very rudely informed there is no room available. When we showed him the conformation number, he said " what to do if we do not have rooms now". He did not help us with any alternative option....

We have booked hotel in goa for 27th to 31st December, 2015 in the mid week of may with 100% advance through makemytrip. In September i get to know that the address given is not efficient to reach hotel as there are too many oyo rooms so i sent message to oyo rooms regarding full address of the property. they have sent me confirmation along with full address and from the problem starts. Now i am getting calls from oyo rooms almost daily with...

We booked an oyo room for 22nd October, 2015 at Jaipur railway station, by paying the whole amount in advance and received your confirmation message, along with the hotel details on 19th october. We informed you in advance that we will reach on the morning of 23rd. On reaching at hotel Abhiraj at 5.30 A.M, Mr Mahesh at the front desk, refused us the room citing full occupancy. At the same time there was another family who were asking for...