Samsung India Complaints & Reviews

Hi,
I have been chasing for samsung service center from last month, but there is no resolution yet. There is a defect in part of TV, which senses the signal from the remote. Samsung service center from Koperkhairane, colortrak had sent one engineer for verification. He said there is issue with the part. After that this part has been ordered by them, and its been more than 3 weeks the part is not delivered yet. Excuses they are giving...

I Kunal Mahajan have submitted my phone at ur service centre at college road nr fountain chowk Ludhiana for the change of display of a5 2017. But till date the same has been pending. I also have visited on 27th june for the same problem. At ghat time he told me that pls visit after 1st july bcoz the display is not in the stock. This is the claim case under insurance. Ins co has given me time of 14 days from 26th june. But your co was no not...

I am threatened by the Samsung Senior Customer executives to undertake repairs for my defective refrigerator and also an extended warranty OR ELSE the offer will not be valid. Not sure what that meant as i brought the refrigerator only in Feb 2017 and it has already undergone repairs on two different occasions and the issue is not fixed. For some reason the technicians were not able to identify the issue but still assured that the issue is...

My Samsung S7 purchased on 5th August 2016 started showing up a notification on 30th june 2017 "MOISTURE HAS BEEN DETECTED " when trying to charge. I immediately went to the service center in Thane west (address given below) where they informed me that they will change the charging port and will be done by 4th or 5th July max due to GST.
SINCE THEN NOBODY CALLED ME REGARDING ANY UPDATE. WHEN I CALLED ON 4TH JULY I WAS INFORMED THAT...

Had the most inconveneint and horrendous experience with this device, and more so from a service pt of view. Being under warrantee, I'd got the display replaced at full cost of original Samsung screen, due to physical damage. Within 3 mths of the new display, it started giving problems. Sometimes the display would conk off at random, sometimes after locking it wouldnt unlock. When the phone became unusable, I took it to the Gallery service...

Dear samsung,
My experience with samsung service on my S7 Edge screen replacement on Rs990 scheme .I have submitted my phone for screen replacement in Hyderabad. Due to GST issues the service center delayed accepting my mobile 2 times asking me to submit on 5th july 17, even though i'm a premium customer. And after submitting the mobile i received an update that my phone is ready for collection, after approaching the service center...

I had purchased samsung j1 handset on 25/06/2017 from novelty telecom at dunlop, kolkata (Batch no - 000392, invoice no - 000796). From the beginning it creates problem and the handset already returned back to the shop for "deo" as they have informed on the next day.

But, still the replacement is not yet done.

This is very unfortunate that product like a brand "samsung" shows this type of service
br...

I have bought samsung galaxy c9 pro on 2nd july, 2017, they gave me 15 days of replacement. My phone heat up while charging and talking. i went to service centre for replacement but they are not ready. first they told me its software problem they even fixed but it still heat up. so i went again there but they are not ready to replacement. please help...

I bought a phone last year June, 2016 and it started creating problem before the warranty period ended. Battery drains out at 30% and phone gets switched off. I showed it to the service centre and they mentioned there is no problem with the battery and they updated the phone. When I got phone back, the problem wasn't resolved and now the phone was getting switched off at 45-50%. When I showed them, they mentioned that it is not under warranty...

Hi,
I have booked for regular service of my 1.5 tonne split AC with additional requests for changing the pipe covers of outdoor unit. Yesterday one of the engineers called and confirmed that for doing complete service along with change of pipes will cost me only the normal service charges but someone just called me and asked for two types of process for changing the pipes. One will be free of cost but another one will cost me Rs 350+tax...

Hi,

I have lodged a complaint about gas leaked from my fridge on 2nd July via call centre. After several reminders one technician visited my house without any gadgets to resolve the complaint on the 3rd Day. He just checked the details like model no serial number etc which I have already provided while lodging my complaint. Again yesterday I have contacted Ms. Pooja in your Call centre and she have confirmed that I will get...

Dear Samsung team yesterday I (Rajesh Yadav) go to Samsung care at Rewari (HR) location with my ON 8 handset with powerkey problem .

I handover my handset them against request no [protected] with 'out of warranty' status with a charge of Rs 500/.

But when they handover same device to me, they had taken only Rs 450 against invoice no _[protected] . I have doubt at that time how can such difference in payable amount.br...

I have purchased FHD tv model UA43M5100AR on 30.6.17 . Till date the tv is lying at my home and even after so many requests neither your engineer Manoj ([protected]) whom the work has been alotted nor the dealer has taken any attempt to install that. I am repeatedly requesting both of them. They are taking time. Always telling tomorriw. What can we do then? I urge upon you to take steps so that it is immediately installed....

Sir, their is a pink thin line on right side of my samsung s7 edge display ... i take lt to service center, they are saying that ur phone is out of warranty so we cant fix it. U have to pay for change of display..and my many of friends are facing same issue with display .. plz help me out.

shubhankit
+91-[protected]
[protected]@gmail.com...

Sir,

I placed an order No.[protected] online with Samsung India Mobile division on 29 June 2017. The copy of the order is attached to this email. On placing the order the website said that the goods will be delivered in 2 to 4 business working days. However, today is 6 July 2017 and nothing has been couriered by the company nor have I received any tracking number from Samsung.
On speaking to the customer care on 03 July...

I had a problem in my refrigerator ... called customer service ...they send me a person from service center in (ANAND - GUJARAT).
change RELAY SWITCH and not providing proper BILL. i was not satisfied with the amount which i paid ..so asking for COMPUTER INVOICE (BILL).
this is what i get in 1.5 month. 3 different bill for same product...u can see the MRP price change in all 3 bills...i m still not getting what kind of business...

I am Suchandra Chatterjee was using Samsung Wave 525 since 2012, almost 5 years. But on 26th December it has been stolen at 9:00 pm. I had my personal information with it, but unable to contact that person who stole it though my mobile tracker is on and I got the mobile no. of that person.
My phone's IMEI no is : [protected]
I am requesting to block my phone asap....

Sir before 6 months I did a claim but still I am suffering kindly resolve my problem as soon as possible details are mentioned below insured name Rajinder Singh DOI - 25/01/2017 MODEL SAMSUNG J7 PRIME DEALER NAME ANMOL WATCHES AND ELECTRONIC SEC 22 B CHANDIGARH DATE OF CLAIM 14/02/2017
IF YOU REQUIRED ANY MORE INFORMATION CONTACT US

RGDS
RAJINDER SINGH
[protected]
[protected]...

I had given my Samsung J7 2016 phone for service center in shivmogga they have taken already 16days still my cell phone is not ready and they DIDN'T even revived my call finally after 10 days they received call and they said will let you know in 1 Week and behaved arrogantly with customer same thing happened with my brother too so please give them proper instructions regarding this thank you....

Dear Sir/Madam,

I had purchased a Refrigerator Model code RT33JSRFESL/TF on 8th March 2015. From the date of purchase, the lower section of the refrigerator was not giving proper cooling and all the vegetables/other items were getting spoiled. I had raised the matter with the dealer and also with Samsung. So many engineers have visited to rectify the problem but instead of getting it rectified, they have broken the upper (Freezer...