100bestbuy.com (Suksh Technology Pvt Ltd) — Wrong product delivered.

Address:

Ernakulam, Kerala

Complaint about 100bestbuy.com for delivering wrong product. On[protected] i have ordered for a Philips trimmer model QT4019 and i made a online payment of 1608/- rupees for it. I saw the product on the web site 100bestbuy.com on seeing the picture on the site i ordered the product, in the web site they have put a picture of the model i needed and they have given the model number wrong they have given the model QT4005 which is not the product shown in the picture. The first conformation mail received to me on[protected] showed that i have ordered for the product QT4019 and later on[protected] they send me a mail stating that they have dispatched the product QT4005 to my address. On receiving the product i contacted the customer care and they asked me to send it back to the address provided on their website (Suksh Technology Private Limited Salarpuria Hallmark, 15/[protected]@16, 4th floor, Kadubeesanahalli, Outer Ring Road, Bangalore - 560087, INDIA. ) i have send the product to them on[protected] via DTDC courier my courier reference number is R12195285 on checking the status of the courier i have sent on the above company address the product is delivered to them and after that i have been continuously contacting them asking my money back. I need my 1608/- back to my account from which the transaction is done. As its been 2 months since the product is returned to them i need my money back as soon as possible.