24x7Fresh.in Complaints & Reviews

I placed an order for Amul milk 1 liter subscription on 1st May vide Order ID[protected] & paid Rs. 1296 via Paytm but the milk delivery was never started. Since then I have dialed 24*7 contact number more than 100 times & everytime I was told that delivery will be started within few days but nothing happened. After few days of my order date I was told that the refund will be credited within 90 days but I got nothing yet.

Kindly help me getting my money back asap.

Mohit Kumar
[protected]

I had made an online booking for supply of milk 1 liter daily for one month vide order no.[protected] dated 14.04.16 and made a payment online, for rs. 1026.00 to the company. So far neither the milk has been supplied, nor my money is being refunded in spite of repeated reminders.

Kindly help me in getting my hard earned money, back.

Regards

LC Singla
[protected]

I am a Gurgaon resident and I ordered for a 1-month Milk Subscription and paid Rs. 1539 is advance on April 16th 2016 and followed up with the customer care and on emails few days but no one bothered to reply or entertain. The delivery of the subscription hasn't been done till date, they haven't the refunded the money as yet. I am checking for their website right now and it seems it is also down. Does someone has any updates about these cheaters?

I had ordered for milk online and paid by credit card through this website with order no.[protected] on january 25, 2016. Milk order was for 1.5 litres daily for a month. Milk delivery started but it was stopped after 12 days without any information. I sent emails several times. I was assured all times that either it will be resumed after the restructuring or money will be refunded. From april on wards even my emails are not responded.

I have almost lost the home that i will get back my money.

I am just making another attempt to see if anybody responds.

I am attaching the email communication as happened.

Kamlesh kumar
27 apr at 5:31 pm

To

Customer support 24x7fresh

Message body
How are you going to take to inform me the refund status or resumption of services. I have been hearing the lies for past two and half months.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Sent: friday, 22 april 2016 6:22 pm
Subject: re: no milk delivery-order no.[protected]

Hello

We understand your situation and we take full responsibility for this situation. Please be assured that this type of situation will never happen again. We have put a new procedure.

Please allow some more time we will clear all the situation our team is trying to improve all the situation.
We want only cooperate with you and your cooperation is very appreciable for us.

Your delivery is going to start very soon.

Thanks
24x7fresh team

On fri, apr 22, 2016 at 4:26 pm, kamlesh kumar wrote:

I am surprised to know the new reasons all time.in every email i am mentioning the order id still you are asking me. Are you really reading the email or just replying any thing absurd.

Anyway i am giving again the details.

Milk was delivered only for 12 days in the order of 30 days. Hence i want the refund of my money for 18 days of milk for 1.5 litres daily.

Order id is as below.
Your order #[protected]
Placed on january 25, 2016 11:56:09 am ist
Item sku qty subtotal
Amul tonned 500 ml milk x 30 days 201802 3 ₹1, 539.00
Subtotal ₹1, 539.00
Shipping & handling ₹0.00
Grand total ₹1, 539.00
With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Cc: "[protected]@nationalconsumerhelpline.in"
Sent: friday, 22 april 2016 1:20 pm

Subject: re: no milk delivery-order no.[protected]

Dear patrons

First of all, apologies for the inconvenience caused to you during the past 45 days. We are happy to share the information that your area is now fully functional and like other customers delivery will be done at you door steps soon.

To continue serving you better we need to know your order id with the number of days delivery received. If you have multiple subscriptions on your name then please mention all the subscription numbers along with the number of deliveries received. Request you to reply to this email only.

Account restoration is in progress, you can reset your account password now. During that period you were not able to login, sorry for the inconvenience caused.

We are expecting you to reply to this email by tomorrow evening with order id and the number of days left/delivery received. Your reply is required as a confirmation of your order and to continue the delivery of milk at your door steps.

On fri, apr 22, 2016 at 12:59 pm, kamlesh kumar wrote:

How much time do you need to refund the money for non-delivery of milk?

Each time i am listening some fancy reasons. As if you have decided not to refund me money and just do the fraud.

Now i will this issue at the social media level and propagate the how people are getting cheated.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Sent: wednesday, 13 april 2016 11:45 am

Subject: re: no milk delivery-order no.[protected]

Hello

We are really apologize for inconvenience caused to you and please allow some time so, we can fullfill your demand.

Thanks
24x7fresh

On wed, apr 13, 2016 at 10:52 am, kamlesh kumar wrote:

Dear radhika,

It has been too long (More than a month from 10th march) since i was told that my refund is in process.

I have not received any confirmation or processing details of refund till date.

I have formally sent a complaint to consumer forum as there was no choice and even the full trail of this email is also forwarded.

I had already waited enough. It appears as if you are not bothered to return my money causing harassment and grave deficiency in service.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: kamlesh kumar
To: customer support 24x7fresh ; radhika priya
Sent: friday, 1 april 2016 10:25 am

Subject: re: no milk delivery-order no.[protected]

Dear radhika,

Order id is already mentioned in subject. For your reference, order details are as below:

Your order #[protected]
Placed on january 25, 2016 11:56:09 am ist
Item sku qty subtotal
Amul tonned 500 ml milk x 30 days 201802 3 ₹1, 539.00
Subtotal ₹1, 539.00
Shipping & handling ₹0.00
Grand total ₹1, 539.00

Bill to:
Kamlesh kumar
Kg-1/338, near shankar chowk
Vikas puri
New delhi, delhi, 110018
India
T: [protected]

Ship to:
Kamlesh kumar
Kg-1/338, near shankar chowk
Vikas puri
New delhi, delhi, 110018
India
T: [protected]
Shipping method:
Flat rate - fixed

Payment method:
Pay online with netbanking, credit card or debit card (Via payu)
Milk was delivered only for 12 days in the order of 30 days. Hence i want the refund of my money for 18 days of milk for 1.5 litres daily.

Please expedite thre refund at the earliest.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Sent: thursday, 31 march 2016 9:29 pm
Subject: re: no milk delivery-order no.[protected]

Hi

Your order id pl

On thu, mar 31, 2016 at 10:54 am, kamlesh kumar wrote:

Dear radhika,

It has been more than 20 days from your mail of refund for non-delivery of milk, it has not been refunded in my account. Why there is this inordinate delay.

Why are you forcing me to take action against you. It is already disappointing and frustrating.

If i am not getting refund well in time, i will be forced to approach consumer court.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: radhika priya
To: kamlesh kumar
Cc: customer support 24x7fresh
Sent: thursday, 10 march 2016 8:10 pm
Subject: re: no milk delivery-order no.[protected]

Hi

Thanks for quick revert, we are now processing your response of refund and cancelling your order. Your payment will show on your account/debit card / credit card / wallet with in 7-9 working days.

We are serving delhi ncr from 9 months and will serve in future too

Thanks again to co-operate with us and hope you will give opportunity in future to serve you.

On thu, mar 10, 2016 at 9:45 am, kamlesh kumar wrote:

It has been very disappointing that in spite of several reminders and assurances from your side, milk delivery could not be restored.

Now it is beyond wait. There is no point in interacting with you without any result.

Milk was delivered only for 12 days in the order of 30 days. Hence i want the refund of my money for 18 days of milk for 1.5 litres daily.


Please arrange for my refund. I do not need any false assurances.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: radhika priya
To: radhika priya
Sent: wednesday, 9 march 2016 7:29 am
Subject: 24x7fresh delivery updates

Dear 24x7fresh customers,

We are in process of recovering the data and service delivery model in order to serve. Still we are facing some technical & operational challenge to fulfill your orders as promised earlier.
The following is our planned schedule dates to restart deliveries in various neighborhoods of delhi ncr:
Society (More than 50 customers) - on or before 10th march
Sarita vihar zone - on or before 16th march
Noida zone : on or before 16th march
Paschim vihar zone - on or before 17th march
Karol bagh zone - on or before 17th march
Vasant kunj zone - on or before 18th march
Laxmi nagar zone : on or before 18th march
Dwarka zone: on or before 18th march
Gurgaon sikander pur zone: on or before 19th march
Faridabad zone : on or before 19th march
Gurgaon sohna road zone : on or before 18th march

We served you earlier in much better way pl support us in this crucial juncture. We want you to experience our revamped service, however, if you are not satisfied with the extension of delivery dates, you can drop a mail till end of the today at [protected]@24x7fresh.in, or call our customer service for the refund of the subscription amount. May be you are not able to login on our website for some more days do not be panic we are still recovering the data.
Those who will continue with us will get 6 pcs of devgad/ratnagiri alphonso mango and you will surely get 10% off in next subscription.

Hoping to continue a long term relationship!

Kind regards,
24x7fresh team

—

Thanks and regards,
Customer care team,
www.facebook.com/24x7fresh

—

Thanks and regards,
Customer care team,
www.facebook.com/24x7fresh

—

Thanks and regards,
Customer care team,
www.facebook.com/24x7fresh

I had placed for one month milk subscriptions in May 2016 vide Order no[protected] for Rs 3076 ..I cancelled it since then chasing for refund . It's been almost 5 months now, earlier customer care no was reachable but not even that from past 2 months . Spoke to one Harsh but he never picks phone . This is a sham, fraudster company, playing with hard earned money of people. Please help me getting my money back...Kanwal Talwar [protected]

This is a fraud company. Please stay away from it at any cost. Had paid for 1 month milk subscription. It never started. When contacted their support, got commitment from their for refund of the full amount since they had logistical issues (thats the reason support person gave me) in Pune in delivering milk and they had stopped all milk subscriptions. He also mentioned that due to some issues in payment gateways, it will take 2 months for refund but money would get deposited after that. Its been more than 5 months now and I havent got any refund. Their support is no more reachable and no one picks up the call. Seems like they have cheated many people like this. Please stay away from these fraud people and save your hard earned money.

Order #[protected]
Order date: april 27, 2016
shipping address
sushma sharma
house no. 399, krishan nagar, gali no. 4, basai road, gurgaon,
haryana
122001
24x7fresh.in helpline no.[protected]No response)

Sir, the below mail is response from 24x7fresh.in
Dear patrons,

Greetings from 24x7fresh.in team.

Thanks for your trust and believe in 24x7fresh.in
We apologies for the inconvenience in the services you have experienced during your subscription period due to lack of communication.

We are withdrawing all subscriptions from 30th june 2016 till we update our technology, logistics and manpower. Those who have subscribed in the month of march to may and have not got services for a single day from us can claim immediate charge back from the concerned bank. We will ensure that the approval is given for refunds asap. Incase if still do not receive refund with-in 15 days of claim, you may please contact us. We will ensure your service are started as early as possible. However, we will not be taking any new subscriptions after 30th june till our technology; logistics and manpower are scaled to face large customer requirements.

We have had some bad experiences with payu and paytm payment gateway as they have not shared any information of refunds or transaction ids from last 158 and 32 days respectively. Instead with the complaints of just.01% of our customers they had blocked our gateway without any notice.

The cyber crime cell had frozen our company bank account and thus our hands were tied but we want to ensure complete / seamless service without any excuses. We had been providing services since last 11 months and promise to serve you for sure.

We are issuing coupons for the remainder amount. However, if you have taken the service for even a single day, then we would request you to send an email with supporting order id and concern to harsh. [protected]@24x7fresh.in we will confirm with our back end and issue your coupon to ensure a quick response. We would request the handover of the daily/weekly/fortnightly coupons once the service has started.

Our customer care number is [protected] and customer care technology is also going to be upgraded within the next 10-15 working days. We are opening up 9 warehouses in delhi-ncr, 9 in mumbai, 6 in bangalore and 2 each in pune and hyderabad to serve our customers.

We are requesting your support and trust to provide us some more time to serve you better. Please note :

1. If you have already applied or are now going to bank or financial institution for refund or charge back then do not apply for coupon. If not then pl do not do for next 20 working days pl
2. If your service has completed then please write back to us with your comments and feedback to help us improve our service.
3. If you have filed a complaint against mr randhir kumar ceo founder of 24x7fresh or our organization, would request you to hold it for 45 days so that we can complete our obligations to one and all..

When you reply to me, please do not email every-day. I would ensure a quick and prompt solution and mail you back once the solution is done.

We are upgrading the platform and the number of products and you should see the difference in coming days. We have also started the buy now pay later weekly scheme. You too can get the benefits of the same. We are ready to offer best services. We are hereby assuring to resolve any new cases within 72 hrs for sure.

Looking ahead for your valuable support and faith.
—

Sir please help me in getting my hard earned money. Thanking you in anticipation.

Yours faithfully
Sushma sharma/ vk aslia
[protected]@gmail.com
+91 [protected]
+91 [protected]

I ordered online in 24x7Fresh.in website for mother's diary milk for the month of May 2016 for one month delivery which I paid nearly 1100 rupees. But the delivery was delayed and finally they haven't respond for the delivery. I called several times the customer service which is not responding and finally said to cancel my order and return money which they said it will take 3 months to get my money back to my bank account. But they haven't credited anything so far which has 4 months so far. Please take action on them. This website is also not working now and the customer service disconnecting the call if we ask for the cancel order for returning money back. They are doing a fraud business by collecting and cheating money from people.

I paid around rs 1500 credit card to 24x7 in may 2016, for milk & eggs, no body delivery for single day, now after my multiple mails to 24x7 norevert,

My order number is :[protected]

Kamachi


Fraud company be aware please

I have ordered milk supply and paid the money on 1st May 2016. Neither the Milk was supplied nor the money was refunded. Order Number[protected]. When ever we call to customer care they either cut the call or say we will get back to you. we have done number of followups but no action taken

vivek
[protected]

Hi

I ordered for a Milk subscription for 30 days(2 Liter Amul full cream+1 Liter Amul tonned) on the website of 24*7 fresh.in on 10th august 2016.

On 16th Sep 2016 their field staff had collected the Rs.4380/- in advance but still they haven't started the milk delivery and no one picking up the phone.
There is a person with a name of Mr.Harsh Bansal([protected]) Called himself CEO of the company when he called me for starting the milk subscription.after that whenever picks up the phone and even always cut the phone even after trying by different mobile numbers.

His field boys has also switched off their mobiles.
I want my money refunded with a high penalty on this person so that they will never do this type of fraud with others

Please take serious action as soon as possible and also I will going to inform this to the police and the court.

Thanks
Deepak Sharma

Order ID[protected]
Invoice ID[protected]

I have bought milk subscription for 1 month
amul tonned 500ml milk
invoice is attached
on 28th april i have done my payment never got the milk delivery and this fraud company refused to return my money
today its been more than 6 months not even got a mail from the company
also tried to call customer care number[protected]
which is not connecting
please take strict action against this company..
i have earlier also did complain but no response
what is the use of this consumer complaints if the problem is not being resolved??

I am not sure whether indian government have any hold on these fraud companies or not? Does these e-com sites takes any approval from govt authorities or not. Ideally all the verifications should have been in place so that customer would not be impacted. I placed my order 6 months back and neither this fraud company started their services nor I got my money back. We should take these guys to court.

24x7fresh
I didn't received my money back and also not received milk
order number[protected]
date-4/27/2016
Name--HIREN
Rs 1, 350.00

Vide order no.30000107 dated 18-5-16, I had ordered for the supply of amul taza milk for 30 days @ one liter per day effective 1-6-16 (i.e. total 30 ltrs) . Required advance amount of Rs.1140/- was also remitted by me along with the order through my credit card no.[protected] (which is now replaced with new card no. [protected]) on line.

Till today neither the milk has been supplied nor the amount has been refunded to me.

In this connection the undersigned has sent number of emails from my email id [protected]@gmail.com to the [protected]@24x7fresh.in. however the issue still unresolved. This status continues even after my request to refund the amount due to me.

In my last mail dated 26-6-16 I had categorically insisted for refund of the amount.

There is no response at all from their CS number[protected]

I will be grateful if you can assist me in getting the refund effected through my credit card.

Regards
P.Easwarchandran
[protected]

I had ordered for milk through website 24x7fresh.in on 30.04.2016 vide order no.[protected] and paid rs.1270/- for the said order. But there is no response from the company side. Neither i have received milk nor i have received money back. Since then, it is in processing stage. Kindly help me to get the refund in below-mentioned a/c at the earliest:

"ms. Shweta sharma
Indian overseas bank, nhpc branch, faridabad-121003
Saving a/c no.[protected]
Ifsc code: ioba0001501".

I paid them online through this a/c only.

Regards,

Gulshan dhupper
#[protected]

This site seems to be fake one and still running for the last 6 months. I ordered one month milk subscription on 10th may 2016 and still company is not refunding my money and also not delivering milk and moreover, numbers given on the site is fake. Please take legal action against this fraud company and save innocent customer.

I am still getting mails from this company to buy products. Please take immediate action to save people like me.

I purchased milk delivery service for 1 month. on very first day, they delivered milk packets that were already 3 days past expiry date. The delivery person handed over the packets to my grandfather who did not know about expiry date and took Rs 2400.00 for the month's services and left. when i checked the packets and called delivery person he refused to give fresh milk. this has been going for 1 week now and every day the person brings expired milk then he calls his supervisor that we are refusing delivery and we spend half an hour every day in talking to the so called "supervisors" and "managers". not a single day we have received fresh milk.
I have already filed a complaint in consumer forum. If anybody is trying to purchase this service please do not got for it.

Order ID:[protected]
Like many other people on this forum, we also got cheated by 24x7fresh.in We paid 1080 rupees in advance for our milk delivery but never got it. Upon calling their customer care number, which no longer goes through, we were told that they are having difficulties and the delivery will start soon. Again after waiting for more time, we called them back again and asked for refund. They told us it will take some weeks but now it's been almost four months and we are yet to see a single penny returned. I hope someone in the government takes serious action against these scammers.

I am facing the same problem with people. I hv order for 2 ltr full cream milk which was about to complete so I thought these people r genuine one. So I again ordered for 4 kg full cream milk. But after that these people despair. Even not completed my previous order. Which is 4kg. And when I try to login my act it shows ur credentials are not correct. Then I call there executive they make excuses but didn't gave me my details or a link to regain my password. These people are seriously a big cheater. And taken more than of 5900/-