[Resolved]  Ace2Three — Redeem status successful but not credit in my bank account

Address:Mumbai
Website:ace2three.com

I did redeem today rs. 1000/- but at this time not credit in to bank account. Redeem status successful in a23 app.
+1 photos
Was this information helpful?
No (3)
Yes (23)
Aug 6, 2021
Complaint marked as Resolved 
Ace2Three customer support has been notified about the posted complaint.
Jun 06, 2021
Updated by KarshanBhatiya
I want today redeem credit in my bank account rs. 1000
Verified Support
Jun 22, 2021
Ace2Three Customer Care's response
Hi,

Greetings from Ace2three.

With reference to your query received inquiring about redeem status, please be informed that the redeem of amount 1, 000 requested on 06-Jun-2021 was approved and processed immediately to your Bank account on 06-Jun-2021.

Please check your bank account statement for the same and get back to us.

Please note that whenever you place a redeem request, your redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number. The amount will be credited to your bank account in the next 4 hours post receiving the SMS.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards,
Team Ace2Three.
Complaint comments 

Comments

User ID subramani006 I redeem rs. 9793 6/8/21 redeem status success but money not credit Bank account already 3 days complete customer service is bad not prefer response

Hi, did you got your money back, I am asking you because I am facing this issue now
Why does it take so long to redeem?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ace2Three
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    288
    Pending
    83
    Resolved
    115
    Ace2Three Address
    1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
    View all Ace2Three contact information