Adidas Complaints & Reviews

Its been around a month since I've completed my return process but haven't received the refund yet.
I contacted adidas multiple times through mail, chat, calls, messenger services but to avail.
They sent me a bank detail form to fill out twice which i did fill but i still didn't receive any refund.
Once i called them and waited for good 15-20 mins before my call was answered by a man who took my order details and asked me to hold the call till he checks the information. I waited for another 5-10 mins but the guy without saying anything ended the call.
Nobody replies to the mails that I've sent them, there's no one one the chat services, this is the worst customer service that I've witnessed so far.
My order number/id is AIN00713203 and the refund amount for the same is Rs.2000

My order no AIN00713114 was returned back but refund of it still not initiated plz do look into the matter it’s been a month now they always take bank acc details but do not refund any amount also they sell fake products

My 4 orders were there and I returned them as there were size issues but after so many calls they sent me a mail saying my refund has been completed but when I checked, I didn’t get any refund. When I called them they said the refund is completed

I ordered a tshirt from this website on 15/05/22 and received it on 20/05/22.As it was very big in size I requested to return it.The courier guy came the very next day and picked the product.After three days their status was delivered and I didn't get any mail or anything regarding my bank details for refund.This company is such a big scam and didn't expected this from such a big company I just want my money back.

Dear Sir / Madam,

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: I have purchased the one of adidas sandals in COVID time and I have used only 10-15 times. within that the strap leather has started removing and hence within the warranty period I have raised the compliant as poor quality. After the multiple follow up the item has picked up recently and as checked with customer they have mentioned the item is not under warranty.

Today through the toll free number I have spoke with 3 engineer and all of them has disconnect call without giving the update. This is happening when iam calling
to adidas toll free support.

Please check the previous history of the order and kindly do the needful.

iam writing this because i have fed up with the your support which has provided to me. i am using multiple products adidas and this product quality was very poor. please escalate this call to your higher management and do the needful.

It occurred on: 19/03/2022

Need to initiate the refund

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Mansoor MM

Order Number:[protected]
:

Mudavankattil house, Konathukunnu
Konathukunnu
680123

Order No. AIN00733654
Order placed on 28 april 2022
Order returned on 2nd may 2022
It’s been around 15 days Since I’ve completed my return process but I haven’t received the refund yet.
I contacted adidas several times Through mail, chat, call and messenger services but to no avail. Nobody replies to the mails. There is no one on the chat services. customer service care of adidas is worst. Refund amount for my order is 3999/-.

I would really need my refund as soon as possible.

I have returned order on 16th April, still no refund from adidas

I have returned an order from adidas but the refund is still pending when I called adidas customer care they don’t pick up and not even reply to emails plz help me get my refund of ₹999 of order no AIN00713114

I have ordered adidas jacket from adidas.co.in, I got large size so I returned the order, the returned was successfully proceded, the jacket reached warehouse, I paid cash in delivery, so I was supposed to get a mail regarding refund, but I didn't got any mail till now, 13 may, 2022 was the date of successfull return, kindly help me in this refund process .
Customer information
Order I'd- AIN00743555
Email- [protected]@gmail.com
Phone number- [protected]
Name -mijjul bawa
Address -vpo barnoti, kathua, 184143 jammu and kashmir

I ordered a pair of Adidas Eezay 2019M on 5 May 2022, 10:30 PM.I recieved my product on 9 May 2022, 03:00 PM the product did not fit me it was too small.So i returned the product on same day and the courier service picked upon the order on 11 May 2022 and i havent still got my refund and even the helpline number which is in the app is useless because they do not even pickup the call.Its nearly been 2 weeks and i need my refund as soon as posssible

Order no:AIN00751862

Order no.- AIN00627136
Its been a month since i filled the refund form but haven't received my refund yet now..Pls refund my money back...

I palced order no. AIN00721438 on 25 april 2022 . After few days on 4 th may the return was completed for which i was emaild . Since that taht time i have been continuously calling their customer care to ask where to send the bank details for refund but they never puck up the phone. When i mailed them on the address mentioned on their site, it shows failure delivery. please help me i want my money back.

After complaining in consumer court, I found a notice from adidas which I will post as a picture below still now I didn't get my money back please do something and try to help my money back

Order no: AIN00575961
Order placed kn 10/03/2022 and product returned 13/03/2022
Account details sent via email on 27/03/2022 that too initiative taken from my side for the refund. Tried contacting customer care for several times where i could speak to them only twice.

Customer care experience has been the worst when compared to any other brands. This is highly not acceptable from adidas and it is high level of irresponsibility shown towards customer

Customer care executive does not even respond to calls as it is always busy.
So this makes no sense to have customer care portal.

Never expected this to happen with your team

I have also sent mails to service team of adidas well i did get the response only for two emails and that is all.

I would really need my refund with few days as you know it is not a small amount

I hope there need not be any kind of escalation from my side

Kindly do the needful

Hello, I am Sagar,
I ordered shoes from the adidas app on 19th April.
Order amount:- ₹2399
The quality was not upto the mark and the shoe size was small so I returned the order on 22nd April. It was a Cash on Delivery order. I filled the form for the account details on 22nd April and got a confirmation and refund initiate email for the same on the same day. The returned item was received by adidas on 27th April. And they initiated the refund process then. But it's been more than
20 days and I haven't received my refund yet.

During this time I talked to the customer service agent 2-3 times and they asked me to wait as my refund is in process.
But when i called them again on 16th May again they told me that my account details haven't been updated and I have to fill the refund form again and wait for 14 days again. It's been 20 days already and 14 more days now.
I can't wait that much for my money.
Kindly assist me in resolving the issue.

I Placed the order AIN00640102 for sports shoes on[protected] online from adidas.co.in = Rs 2499.50
Product delivered on[protected]Cash on Delivery)
Returned product on[protected]Too small/tight)
Refund request approved against order AIN00640102 on[protected]
Received mail to update Bank details on[protected]
Updated and submitted Bank details on[protected]
No refund till date

I had ordered a tshirt from adidas app in India order no. AIN00688666 due to size issue i returned the product. The tshirt was picked up for return. Since then i haven't received the refund. It was a cash on delivery order. I have tried contacting adidas for refund through every way possible all the numbers available on website, all the mails ids, i even tried initiating chat with the agent but all it says it all agents are busy please try later. Its been days i haven't received the refund. I am helpless i lost my money. I even texted them on adidas. My email address is [protected]@ymail.com please help me.

I order a track suit from adidas.com, it was not properly fitted on me so I returned within the next day but after 7 days they got their products on their warehouse but still they didn't send my money back so please it's my request to do some strict action regarding their returning policy and help to bring my money back

My product got returned to adidas warehouse on 26 april 2022 and till date that is 11 may 2022 i have not got my refund of Rs 2999/-. no answer on mails, no text, no answering of calls on customer care no. pls resolve my issue.

Keshav goyal
[protected]@gmail.com

Order no: AIN00673153
I’ve received the confirmation email that I’ve successfully returned my product and it has reached your warehouse. I’ve received an email saying I’ll get a refund in 7 days but I’ve yet to receive my refund. I’ve paid in COD mode. Please contact me adidas customer care as I’ve been trying to call and it’s always a busy line.
My email is [protected]@gmail.com