Adidas Complaints & Reviews

I had ordered MANCHESTER UNITED TEAMGEIST WOVEN JACKET (L- SIZE) mid April and got it delivered on 25th of April. After checking the size, it was not fitting, so I initiated the return process through my adidas IOS app. On 30th April 2022, Blue dart picked up my return product. It's 4th of May today and there is not a single update of my return reception by adidas warehouse. Please help me as I had done cash on delivery and paid Rs. 6459.15 /- which I don't want to loose. please look into this on priority. The adidas customer care helpline is totally useless as I tried calling and for hours, no one would pick up the call. Return status on the adidas app: Return started, nothing else since 4 days.
When I checked on https://adidas.clickpost.in/reverse?waybill=[protected], Last Update shows Returned on 4th May, 11:32am. However on the adidas IOS app, I don't get any updates.
My adidas IOS app is logged in through the IOS email and I am not able to change it to my Gmail (siddhesh.[protected]@gmail) as I don't receive any emails on the Email: [protected]@privaterelay.appleid.com which gets auto generated as a private one.
I request you to please get my return status and my refund as soon as possible.

- date of incident: 30th April 2022
- client number(blue dart delivery guy): +91 [protected]
- my number: +91 [protected]
- order umber: AIN00722180
- Invoice number: INADIN[protected]
- my email id: siddhesh.[protected]@gmail.com
- Blue dart AWB no. [protected]
- Return Waybill number: [protected]

I have not been refunded for my product. It has been more than 20 days. The method was COD but no one has contacted.

I have ordered A Windbreaker jacket through cash on delivery on Adidas App.I returned the product on 22April and on 29th April I received a mail stating that I will get my refund in my bank and it will reflect in my bank in 7 days.But I have not sent any bank details and they have not mailed me asking my bank details.When will I get my refund?I have tried to call Adidas on this number [protected] but a music plays and after that the phone gets cut.Tired of doing this
My order I'd is AIN[protected]

I Placed an order with Adidas which was delivered to me on 22nd april 2022. Due to an issue with the quality and size, I immediately raised a return request with Adidas, the order was finally picked up by the courier partner on 24th of april.since it was a cash on delivery order, the refund was to be done on the respective bank account. But till now i didn't get any mail or message asking my bank details. So i tried to reach them through their customer service in all the ways possible but none of them worked. Due to a fault at their end, I cannot keep waiting for the refund especially of an
amount of Rs2000. Kindly assist in resolving the issue.
The order number for the respective order was:
AIN00711707
Name: krishnaraj
Contact mail:[protected]@gmail.com

AIN00635775 REFUND OF INR2499 not recieved after 20 days from the form filling date no customer care help at all 30 minutes waiting time in calls and also they put me on hold for more than 35 mins

My return was picked up about a month ago .and have still not received my refund. There is no response to email or their customer care.

I've ordered a pair of boots on the official Adidas website. The order delivered within the expected time frame and was paid on a COD payment method. After trying it out, it was a size small for me so i had it returned the next the itself and ordered a new pair with a size bigger and both had also been done within the expected time frame (the new order delivered and the shipment returned to their warehouse) . But coming to the first order's refund i still wasn't paid within the given time frame, i do understand some issues might be going on whatsoever but atleast the customer service should pick up the calls or atleast some assurance or information about the ongoing transactions should be made aware to the customers. Now it's been past the expected date of refund and still not a single chat with the customer service team. Kindly look into the issue.
Date of first order :- 30 march 2022
Date of shipment returned :- 12 april 2022
Date of refund processed and authorised :- 15 april 2022
Tracking I'D :-[protected]
Order no. :-AIN00640157
Courier complany :- Delhivery

I ordered an product and due to size issues i returned it. the product has been returned but i have not recived the refund for my product. A msg said that refund will be credited to my bank account but bank account details are also not asked yet.
Its been days now and i am very disappointed by the customer care service they are not picking up calls and not replying to my mail also. This is not a good service from such a big company.

This is in regards to order number: AIN00678377. The order has been returned and I have received the email of my return being received by Adidas. The email says that my refund has been issued, but the thing is that this was a cash on delivery order and I haven't received any form or emails asking for my bank details. This is not the first time this has happened. In the past too, I had to myself take the baton and write emails to them to ask my bank details for the refund.

The customer service number is nothing but bogus, nobody answers and it always says that you are facing a high volume of calls. Even if I wait for 30 minutes on the call, nobody will pick up. And my last two emails regarding the refund have received no replies. It has been over 15 days since this started.

I ordered a slipper from adidas and slipper was Little bit small for me and i returned it back and yet i didn't get my money back to me

Placed a return for the defected piece received within the warranty period but they just passed time so that the warranty period gets over then rejected my return by saying that the customer is unavailable then...when I again contacted them...they said that the warranty period is over so new return request cannot be created.. highly disappointed by adidas

Sir I purchased a pair of shoes by adidas.co.in the product was cash on delivery. After receiving I don't like/want this. So I returned . But not refund me yet.
My oder no. AIN00685482
MOB. [protected]
EMAIL [protected]@gmail.com

Help Help Help

My order no is AIN00645138
I returned the shoes but haven’t received my refund of Rs 10000 yet. method of payment was COD and I haven’t received any email yet asking for bank details not do they have any option to enter ur bank details in the website.
Worst customer care ever.

Date of Order: AIN00693222
Order type : Prepaid

I had placed my order on 15th of April 2022. The product was picked up by courier agent in Biilaspur, Haryana on 16th of April and since then the product is stuck there. No more updates have been received regarding the product. The company is showing 0 responsibility towards the delivery process. I have tried contacting them many times and they don't respond to any of my mails about the delivery of my product. Also! I had called them and they were so casual about it and said it will reach by 22nd but the product is still at Bilaspur.

Courior Agent: Delhivery
Tracking ID: [protected]

Refund not received yet.
Firstly, they dispatched & delivered a used product of one of their employees in a torn condition.
Secondly, after submitting bank details for refund (in mid March) and April about to end, no signs of refund yet

I’ve mailing them called them did everything to contact them but they’re not responding anything please help me
My order ID is AIN00663051

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: I am a student I brought MANCHESTER UNITED TIRO POLO SHIRT and then I returned it on 2nd of April now its 18th April and I am not refunded Its I panicking as I have limited resource and rupee 1400 is big deal to me . the consumer care is not receiving call

It occurred on: 2/04/2022

Please refund me Adidas my item is delivered to your warehouse on 2nd April

attachment of returned status kindly check

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Aditya Shanker

Order Number: AIN00622610

We have returned our product but we are recieving message today that our product will be picked up today

I have returned the product on which I availed cash on delivery method form
Adidas
I’ve received the mail from adidas that they have received the returned product and I will be refunded but no further mail has been sent to me regarding providing bank details on which refund will be issued
I’ve called their customer care 100 times but they don’t answer and don’t reply to mail I’ve sent regarding this
How will I get my refund back?

Shoes purchased on 05 jan 22 and damage within 02 month.
Shoes looks like duplicate or local shoes.
No official adidas store available near by.
Adidas customer care not responding on mail.
Calling waiting time more 45 min and disconnected without any answer.