Adidas Complaints & Reviews

It was almost a month since I have been chasing for my refund money..
It is completely a fraud that you took somebody's hard money

Phone no-[protected]

I ordered an item from their site and initiated a return on 30th January 2022
They said they would pick the order and the delivery executive will call me but when he came to recieve the order he said his app was not working so he cannot scan the product and i will be assigned another delivery executive now no executive has been assigned and nor they are replying and the customer care never picks the call my order number is AIN00452041

Ref:_00D20mJS8._5003X2KdirR:ref

The process started on the 01-09-21 when i return a basketball jersey.
On the 21-10-21 I request again with this mail:
Dear Suma,

17 days pass by and no sign of the refund in my bank

Regards.

Jose
El 8/10/21 a las 11:56, Care escribió:

Dear Customer,



Greetings from adidas!



Thank you for sharing details with us. We would like to inform you that we have forwarded your bank details to the concerned team and the needful would be done.



Thank you for being with us.



Regards,

Suma

Team adidas



From: dhilip kumar
Sent: Monday, October 4, 2021 4:42 PM
To: Care
Cc: [protected]@gmail.com
Subject: Fwd: Refund of return product[protected]



Dear team.

The refund amount not yet received.





Kindly do the needful





[protected] Forwarded message[protected]
From: dhilip kumar
Date: Tue, 14 Sep, 2021, 11:43 am
Subject: Re: Refund of return product[protected]
To: ADIDAS, care



Hi,

Kindly find the bank details below.

After these series of conversations they came with the other version of the CANCELLED CHEQUE SNAPSHOT.
I send it them on the 16-12-21 and since then, NOT A WORD.
I HAVE SEND THEM EMAILS ON THE 16-12-21, 20-12, 22-12, 23-12, 30-12-21 AND 11-01-22
WITH THE REQUESTED cancelled cheque snapshot, THAT FOR OBVIOUS REASONS I DON'T INCLUDE HERE.

Not a word from:
[protected]@onlineshop.adidas.co.in or from
[protected]@adidas.com

Order id: AIN00403524
Amount is: INR 3926.57

I ordered one Jacket from Adidas app on 15th Jan 2022, I received that product on 19th Jan 2022, So the product I received is exact same product that I ordered but the size is incorrect.
I ordered size S but received size L though the product is exactly same as what I ordered.
I placed return request for the same mentioning the reason as wrong size, and it is picked by their delivery executive on 20th Jan 2022 (He also verified the product and tags before picking it up)
The product reached warehouse on 21st Jan 2022, and product quality checked didn't happen in the warehouse till date i.e. 1st Feb 2022.

I have contacted customer service team 7-8 times, each time they told they have talked to quality check team and escalated the issue to them and issue will be resolved in 24-48 hours, which didn't happened yet.

It seems like Adidas don't want to refund my amount just by asking me to wait for 48 hours every time I call their customer support team. They are delaying quality check process with no specific reason.

Please help me resolve my issue as soon as possible and provide me the refund from Adidas.

I had ordered pants worth Rs.2500 from Adidas. I had to return it because of size issues. Since it was a COD order ( AIN[protected], I had to fill a form with my bank account details in order to get the refund. It’s been more than a week since I’ve returned the product and more than 3/4 days since my product has passed the quality check but I still haven’t received the refund form. Their contact number is always engaged. Previously, Adidas had a much better and quicker service.

I ordered a product on adidas and paid the money online via card. After a week i called the helpline number and they told my order will be canceled by them as the product isn't available and then it's been 10 days and the app says the product is in shipment and hence no sign of refund whatsoever yet. I call them everyday to ask for the same and they say you'll get a mail within 24 to 48 hrs and no sign of mail yet

I had placed an order no AIN00275188 on 11th Dec 2021 and the same was delivered on 15th Dec 2021 under a 30 days return policy. The size was improper and the shoes were too big. Hence I tried to initiate a return but since delivery partner(Delhivery) did not update delivery, I could not initiate online return. Had to call customer service [protected] and ask for a return and refund. They assured me that return has been initiated and sent me an email on my registered email id. (attached as a trail to this mail). Since then no one has come to pick up the product and I have been calling the customer service everyday for 30 minutes since most of the representatives are working from home with huge technological issues to retrieve my complaint and every day a new person tells me since there is no previous request, he or she is initiating a new request for a pick up and sends me a new mail of confirmation of a reverse pick up. After 30 days of these calls and emails when nothing happened, I asked for the address and sent the shoes back at my expense (pfa courier slip and receipt signed by your warehouse) and sent them an email to just refund my original 2000 Rs. And now their emails are bouncing back and the customer service phone is switched off. I am not aware if adidas has closed down its India business or what is the reason for such a pathetic service. Now shoes and money both are with them. And I am not sure how to get refund.

Dear sir/ madam
I would like to inform you following few lines for your kind information and favourable action please.

01) Sir/ Madam I purchased 02 no.s of Tshirts from Adidas offical app my registered mail id is [protected]@gmail.com. I ordered both the Tshirts ln different date and then i received both of them on different date. I have some fitting issues regarding both the same so i make a return request of both of them and for your information the order no. Of the Tshirts is AIN00359967 and AIN00331101.

02) Then on Jan 08 2022 the deleivery boy from bluedart from adidas had reached to my station and after verify both the Tshirts they collect both of them. They even check all the tags quality related things and matches the images which are in his mobile to ensure that the recived product by him from me is actual a original one or not and after meet all the conditions they satisfied and collect both of them. So, as a customer my responsibilty and liability is over and that point of time.

03) After that on jan 16 2022 i recieved a call from adidas customer care in which they told me that one of the Tshirt who's order no. Is AIN0033101 has passed in quality check and the refund of order no:- AIN0033101 is credited to my bank account the other one whose order no. Is AIN00359967 is not passed because of the wrong quality received . And i also send call recording on jan 16 2022 in which the deleivery boy has accepted that they collect the article has per the images which are send to him by adidas in his mobile.

04) So, today on jan 27 2022 i make a call to adidas customer care to know the status of my product because in every 2-3 days i make a call to your representative someone is saying different thing and other is saying something i am very much confused and harrased because i did not receive a meangiful answer and it is having 1 mnth that i cant even recieved my refund. So when i make a call they said to me that your product is failed in quality check there is having a wrongful item.

05) Now, sir my question is that when I handed over both the product to the courier partner which are send by adidas and when they received the product by having all the satisfaction so my liability is over and even i did not after that what happens because a customer my liability is over . Maybe they doing something illegal and maybe something wrong is happening from his side so that why may be adidas received a wrongful article. But in this entire matter who can you blame a customer when they meet all the responsibility by his side.

06) so on the same day jan27 2022 i told the adidas customer team to snd me the images of that product which you be recieved and which u called as wrongful item. They snd me only one image to me and in that image only the upper portion of the tshirts seems to show. But i am shocked when i see that image because sir it is the exact one which I ordered and which i returned because there is a tag attached to that tshirt in which all the specifications which is Article no, Model no, country in which made, colour all are same. So, i demand to snd me more pics so that can confirm surely this is the exact one but they denied It means it is clearly shown that they are willfully harrasing me because at one point they said u snd wrong product and when I demand to snd me more images. They denied and when i match the product which i ordered to the image they snd me it shows the product is same. ( As per your information i snd u the image which is given by me from adidas and also the image of the product which I ordered.

Hi

I have order anproduce in 19th Jan where in I have mentioned incorrect pin code and the actual address was different and I keep calling customer service and they are disconnecting my call everytime I called customer service they give me different resolution and the product is showing delivered to the pin code where in it was not and they are not giving me the resolution at all

We had applied for redelivery on 21 January and still haven’t received any of the product yet.. the customer care number always seems to be busy. So look into your matter and make my order deliver as soon as possible.

I returned my item order no AIN00294024 quality check is approved...where will I get my refund as it was cash on delivery...

I returned my item order no AIN00401251...quality check is approved...where will I get my refund as it was cash on delivery

I Placed an order with Adidas (AIN[protected] which was delivered to me on 6th January 2022. Due to an issue with the product that was ordered, I immediately raised a return request with Adidas. The order was picked up by the courier partner on 7th January 2022. On 15th Jan, it reached the seller but they refused to accept my return and they didn't provide any reason why. I called adidas but they keep telling me to wait for 48hrs and I'll recieve an update regarding my refund. I have called them more than 5 times and they keep giving me the same excuse. When I Spoke to the customer service team they blatantly told me that they are unable to perform quality checks and the refund is therefore not processed. Due to a fault at their end. It has been almost 10 days. I cannot keep waiting for the refund especially of an amount of Rs 4619. They don't even respond to my email. Kindly assist in resolving the issue.

There is a factory, where all duplicate products manufacture by owner like Adidas, Nike, Puma, Shiv Narash, Rebook, Woodland etc.

Firm Name is RAJVEER ENTERPRISES.

They do very big deals and all deal happen in black and white also...
Address-New madhopuri, gali No-0, Near old chotti pulli....

Ain00381299

I have Ordered a 2 pair of Shoes last January 10, 2022, 1 arrive last January 17, 2022 and the other is CANCELLED. As per the Adidas Store they already sent a refund Last Jabuary 14, 2022. But until now Still not Reflected on my Bank Account.

I gave my order for return adidas on 14 th jan 2022 and so far no confirmation mail is received and the payment was cash on delivery and till now they haven't asked any bank details. Its been 5 days.

Dear Sir/ Madam,

Greetings!!!

I made a purchase of an pair of shoes and a t shirt from your faridabad outlet on 12/01/2022 and today when I tried the t shirt I find it to be short.And when visited your outlet I have been advised to write a email for the same.

Let me know when I can get it exchanged from XL to XXL size(T-shirt)

Note: Bill attached.

The Reply which i got from Compay below

Dear Sunil,

Greetings from adidas!

We regret to inform you that your claim has not been approved. It’s clearly mentioned on the bill ‘ No exchange, No return, and No Warranty”. Therefore, we would not be able to proceed further with your claim.

We understand that it is an inconvenient situation for you but we also hope that you may provide us with another opportunity wherein we will be able to assist you in a better way.

Please feel free to contact us at our toll-free number[protected] AM to 8 PM) or email us at [protected]@onlineshop.adidas.co.in.

Regards,
Amir
Team adidas.

But in the bill its no where mentioned the same

I ordered a Track Jacket From Adidas Official App Worth 3, 599 INR On 2nd January And The Mode Of Payment Was Cash on Delivery / Pay On Delivery And We Ordered Size L But It Was Short To Wear So We Used Return Option In Adidas App And Next Day The Logistics Worker Came To Pick Up The Jacket On 6 January And We Asked Him To Give Us The Money Back So He Said That It Will come in the app and he cannot provide the refund the company will provide you the refund And Today I Am Writing This Complaint On 11th January And Still I Haven't Received The Refund And I Want My Money Back .

Order No. AIN00250218
Item : Shoes
Amount : Rs. 4165

I placed an order of shoes on the website on 4th Dec 2021. The shoes got delivered on 7th December but were too large for me, I placed a return request immediately and the return was picked up on 9th Dec 2021.
I waited for the 14 days refund period but it didn't come. I wrote an email to the company requesting refund on 23rd Dec 2021, they responded on 25th Dec saying they are still doing the quality check and will get back soon. They did not do or say anything after that.

9 days later on 3rd Jan 2022, I again wrote to them reminding them to get back to me, to which they responded saying they will not give me refund as I had returned a local product. On 4th January, I called their customer care and a person named 'Nikhil' took my complaint and agreed with me that I could not have returned a local product when the return happened so quickly, and also that the pickup person checks the item serial number before accepting a delivery. He said he will be getting a re-check of the quality and that I should hear back from Adidas in 24-48 hours. I got an email saying the same thing. My case number for the complaint, he told me verbally, was 43962322.

It has now been 6 days since this happened. I am sending them reminder emails for this daily but still not hearing anything from the company's end. No replies are being received to the emails and the customer care numbers are always busy. I am writing this complaint on 11h January 2022, for a product that was returned to the company on 9th December 2021. I have tried every possible way of getting this addressed before taking this step.