Adidas Complaints & Reviews

I Placed an order with Adidas which was delivered to me on 16 September 2021. Due to an issue with the size of the product that was ordered, I immediately raised a return request with Adidas. the order was picked up by the courier partner on 20th September of June. I was asked by Adidas to provide my bank details over email since it was a cash on delivery order, the refund was to be done on the respective bank account. I received an email from Adidas on 23rd September 2021, three days after the pickup stating that the refund will be processed within 4-5 days. But in Adidas site is mentioned that the transfer takes 14 working days. It has been 12 Working days since the pickup however, no refund has been received by me. I also have mailed multiple times. I cannot keep waiting for the refund especially of an amount of Rs.5399.50. Kindly assist in resolving the issue.

Order Number: AIN00012050
Tracking
Number: [protected]
Shipping company: Delhivery

Refund
Status: authorized on 22/9/2021, the transfer takes 14 working days
Amount: ₹5 399.50

Name : Sankha Hira
Contact : [protected]

I placed an order with adidas in august but due to the incorrect shoe size I had to ask for a refund so that I can place a new order.

After successful return I shared my banking details with them. After 7-8 working days when I reached out to them I was informed that my bank has rejected to accept the NEFT payment and I had to share a new account detail. I later shared an alternate banking detail and I was again told the same thing.

It’s been a month now and now they even don’t answer my calls. Whenever I try from other numbers they tell me that a complaint is raised and they will resolve it which eventually never happens. Also, I haven’t received any acknowledgement on the mails sent. Even I wasn’t informed that the bank has rejected the payment.

I’d[protected]

Ordered a t-shirt and paid using cash on delivery. I sent back the product and it has passed the quality checks but I have not received any emails regarding my bank information for my 3299 INR. Adidas if you are seeing this contact me ASAP

email: [protected]@aes.ac.in

Sir/ madam I have ordered a pair of shoes from adidas.co.in . My order I'd is AIN00001359 dated 9/9/2021 for amount 4500

Adidas Men Navy Blue Hellion Z Running Shoes Borrowed online from Myntra in Feb 2021, delivered on 11th Feb 2021, Order ID # 1164635 [protected]
Sole of 1 shoe is damaged and torn out.
Such a big brand shoes getting damaged in just 7-8 months is disappointing
Request you to please provide a solution
Attaching the pics

I have received a defective product(shoes) and seeking immediate refund and solution. I have been calling Adidas Customer care number for a week now and they only assure me that the return will be scheduled within 24-48 hours but they send no conformation for scheduled return neither from mail nor from SMS.
Order Number - AIN00027899

I have received a defective product(shoes) and seeking immediate refund and solution. I have been calling Adidas Customer care number for a week now and they only assure me that the return will be scheduled within 24-48 hours but they send no conformation for scheduled return neither from mail nor from SMS.

Hi,

I placed an order with adidas in august but due to the incorrect shoe size I had to ask for a refund so that I can place a new order.

After successful return I shared my banking details with them. After 7-8 working days when I reached out to them I was informed that my bank has rejected to accept the NEFT payment and I had to share a new account detail. I later shared an alternate banking detail and I was again told the same thing.

It’s been a month now and now they even don’t answer my calls. Whenever I try from other numbers they tell me that a complaint is raised and they will resolve it which eventually never happens. Also, I haven’t received any acknowledgement on the mails sent. Even I wasn’t informed that the bank has rejected the payment.

This is completely breach of cx’s trust on the brand as once a product is sold the cx isn’t of any importance to them.

I had returned the item on 12 September 2021 and they had reached the warehouse on 15 September 2021 but still haven’t received the mail regarding the products being received/ refund processed. Have called customer service 6 times now and they are saying the refund will be initiated by tomorrow and tomorrow never comes.

I have returned adodas shoes order no-AIN00005030 but insted of given money back to my account they have given me a credit note but i want money back in my account plz help

IThis shoes is not comfortable for me please retun

I ordered a pair of shoes from the official website of adidas, i just wore the shoes for about a week or 10 days and the sole of the shoes just got vanished.
Is this the quality we are expecting from adidas after paying a good amount for the shoes.
Not appreciated.

I bought pants from adidas website on 2 aug and delivered to me after 3-4 days it doesn't fitted to me and i decided to return the product the delivery boy came and he took the product will all the necessary things and bill . After 5-6 few days i checked that I haven't received the refund till now i called customer care of adidas they say product not reached the warehouse i waiting more after 15 days also my refund wasn't provided i called them they say same thing again & again now i am very frustrated i am going to do police complaint amd drag them to consumer court for not providing me refund even after 1 month. Pathetic poorerst one could get . Go to hell pathetic company.

The shoe was bought last month and it tore off

A few days back I had ordered for Men's Adidas Football Nemeziz 19.4 Flexible Ground Cleats Size 8. However, it turned out to be half a size small. Therefore I request the concerned authority to look into the matter and get it exchanged with U.K size 8.5 or 9.

The above message was sent to Adidas on 1st Sept 2021 and there has been no response from the website inspite of contacting them numerously.

My order no. is[protected] for your reference.

I had placed an order on the 20th of August for a pair of studs, My order number is[protected]. I choose the wrong shoe size and hence I had cancelled the order within an hour on the very same day, I had called twice to confirm the cancellation.
On 21st August, I got an email saying that my order has been processed after cancelling the order. I called your customer care the very next day and asking why my order was dispatched? they said it was a mistake and to not recieve the shoe when it comes, and so I did. Since then I have been waiting for my Refund, calling almost every single day for my money and your employees only kept telling me that the shoe hasn't reached the warehouse, that I will get my refund within 24 to 48hrs. I haven't recieved any update emails even regarding the cancellation from your side after continuesly asking your customer care for emails. As a customer I don't expect to be treated this way. I have been very patient with y'all but my patients have been taken for granted. I never expected for Adidas, sucha well know brand to be this lenient.
Today is the 5th of September. I was told by one of your customer care employee named Ashmeet that I will recieve my refund by the 4th of September. Do you really expect to wait for so long for a refund? I am very dissapointed with your service to the point where I would never by from you again. It was the first time I had ordered something from adidas and after this experience it will definitely be the last. I would never recommend anyone to buy from you either.

I Bought this ADIDAS ORIGINAL shoe in JUNE' 2021, at DLF SECECT CITY WALK, and soul and the streches of the shoe is comming out and the tag 3am is damaged itself..
I am a privillage costumer of ADIDAS ORIGINALS . And this SHOE is still in the warrenty.

kindly help me with my issues, i am attching the photos of the shoe and plz change the shoe as soon as possible.

I had ordered a pair of shoes from shop.adidas.co.in on 2nd of June that costed Rs. 6, 599. At first, the product was okay. But as days passed, the outer cover of the shoe started distorted which looks completely poor.This is definitely not the product we expect from adidas for such amount. The shoe quality is worst. I had lodged a complaint on their mails and they haven't picked my return successfully till now. If I ever return that, I, now doubt of not getting refund. This is very bad experience to me and a loss of money for such bad product.

Adidas store is not returning my defective article and not refunding my money.

Adidas shoes diffractive