Adidas Complaints & Reviews

Hi adidas,

I, Dhruv Sharma request you to approve the exchange of my football shoes. I had bought this product on 31st january and want to get the same product with an increase in size(Uk-09) . Due to the small size, i have experienced foot corns and i am not able to use the existing product.

Request you to send the approval code ASAP.
Thank you, Dhruv Sharma

Its heel was brokening I didn’t use it only used some days I didn’t have bill or more
Please do anything

I have bought a pair of shoes for 2240, but size is not good so I want to return them and refund m money.

I have bought a pair of shoes for 1499 the size is not ok so i need to return it but in your website [adidas.co.in] it is showing that your order in process but i hv recieved it so how do i return my order now please have a look on this glitch on your website and return my order asap


https://shop.adidas.co.in/adidas/account/showAccount.do?execution=e1s6&_eventId=...⇄

I wanted to buy an adidas face covers of Rs. 999 from the website https://m.shop.adidas.co.in wanted to pay the amount via debit card after the payment page the order amount was deducted but the order didn't get placed
Please refund my order amount or place the order as soon as possible

I bought adidas nemezis shoes after 1 day using it creses and lining came over my brand new shoes i also complaint the store it said he is not returning and he is talking more money than the actual online price and very poor quality please help i think that he is selling me the old stock of the product

I had to return the item which i have ordered due to small size.

The button is not working for the return option in the website. Also I have tried to email customer care and call them couple of times and No one is responding

I have purchased a pair of chappal from Gupta shoes, ambala cantonment on 14 May 2020 for an amount of rupees 1349/-. The chappal has got damaged and sole has been removed within 2/3 months of time with a minimum use by me. Pl forward your suitable response and replacement procedure. Don't provide such a poor quality of products to your customers. My mail address is [protected]@gmail.com. your reply is solicited on priority

I have ordered running shoe through the website

https://m.shop.adidas.co.in/

The payment has been deducted with my bank but i saw payment status as verification failed the following is the order number
[protected] please confirm weather the payment is completed or not i saw that in my bank the amount has been deducted. Please contact me
Mobile Number : [protected]

Dear Adidas,
I purchased a pair of shoe from your site (Order No[protected] . The piece was small in size. So we returned.
Then we received a mail from you asking for bank details to process the refund. We shared our bank details twice. Then second time we got message from you stating you have received bank details
We received mail from you that refund has been processed on 3rd of November 2020
But we never received it. I called customer care many times during these days. But they are not able to solve the issue.
I was asked to share bank details for the same. That also I had to go to bank taking leave from my office. Still I went and shared two times because I think Adidas never get mail in one go.
I have been calling on an average every day. But no solution is provided. Requested to speak with some senior team member but now Adias is not replying at all.
It’s really very disappointing. I request you to please return my money ASAP.
I am hoping for immediate action taken regarding this issue.
Thanking You
Rohan Sharma
[protected]

I bought a hoddie from Ludhiyana store on 31st October but after 10 days here is too much lint on my hodie . When i go to showroom they asek for bill but i have not any bill now.. please resolve my ishue

I have been receiving sales promotional messages frequently in my mobile no. (+[protected] from ADIDAS. Based on my bitter experience with the shoes that I purchased a few years back, ADIDAS enjoys a poor image in my mind. So, I contacted ADIDAS' Customer care around a month back, requesting them to stop such messages to my mobile no. Though the help line person indicated 48 hours as the time that would be taken for this action, I am surprised that even today (1st Novemeber 2020) I got a promotional message. May I expect speedy action at elast now?

Online shopping price of Rs.2309 /, but dealer Rs. 3960 ?

Dear Sir,

As per attached invoice, an order was placed on 24.05.2020 for Predator 193 FG Shoes. Refund/Replacement was sought since the shoes were not of correct size. The product was returned and confirmed its receipt by adidas.

On 23 June 2020, Team Adidas (Name was not mentioned) informed that returned product failed in quality check process as the product was received ‘’without brand box’’. Quote: We will be unable to process your return/refund request further ’’Unquote.

After many email communications with customer care adidas team, the reply was that it was forwarded to the concerned team .The last mail of adidas was received on 13 Aug 2020.The issue is neither solved nor it was escalated to higher team of adidas.

I would like to submit the following :

1. The product was returned with same packing which was received, and the adidas team courier agency also made video film and said packing is also ok. I asked video film from adidas which was never shared.

2. I asked quality team report which was never shared. It may so happen that the either courier agency did not handed over the same packing or adidas team did not forwarded the same packing to quality check department.

3. I asked phone nos/emails of higher team or management which was never shared till date.

4. While ordering, it was never mentioned what consists of your packing details as to how many pouches or tags, boxes would be there i.e this product also being dispatched with so many packing boxes/tags etc. Your courier agency also did not acknowledge that they have handed over the original packing with details.

In view of above points, I therefore request to please review the status of refund and escalate this issue to higher management.

Please solve this issue within 10 days otherwise I shall be free to take any legal action/Media/online sharing of this issue at your risk and cost.

With regards,

Rahul Sharma

Mobile: [protected]

I ordered a couple of shoes on the 12th september 2020.Order number[protected]. I received the same on the 18th. So far so good.
Of the two pairs, I found one, not to my liking and requested return of the same, immediately.
On the 19th, your representative picked up the material from me. There was acknowledgement from your end for this, like we get it from Amazon or Flipkart.
After waiting for a reasonable period, on the 23rd I contacted your customer care number.
I was informed that there was a lengthy process. The returned material will have to reach your warehouse and it takes a maximum of 7 days. Then after scrutiny to accept the return and authorise refund it will take another 7 working days. This in itself was shocking. Amazon refunds the money without hours after collecting the returns.
Till date, I have been calling them with interval of three days only to listen to the same story. The material has not reached their warehouse and they can do nothing about this.
Kindly advise further course oaf action.
So far I have not received a single mail or call from your end.
Each time I try to call you takes about 30 minuted to speak to your representative.
There is no professional approach.
Hope something will happen at least after this.

Regards
Shankar

I ordered a pant on 2nd September and it is still undelivered nor do I get refund. I was wondering if I'll ever get my pant or any refund.

This is to inform you that i ordered for purchase of 2 shoes vide order no.[protected] dated 27th september 2020. Since then i am waiting for receipt of the supply order.
I was given to understand that the delivery agency has falsely shown refusal of delivery which they never presented to me. As i am living in a society flat and there is every recording of visitors in cctv.
I being senior citizen do not go out these days and am always in home only.
Please investigate the matter and take appropriate action against the delivery agency for reporting false information.
It is once again requested to please ensure that my supply order is completed at the earliest.
A line in reply willhighly be appreciated.

Hi adidas i placed my order today and made the payment online but still the status shows 'pending verification' is this normal for every order or is my order facing some problem? Please resolve it asap

Money deducted but order still hasn't been processed/verified yet.
Order placed on sep 30 2020.

Order no:[protected]
I placed order on 24sep 2020 since 7days my order status showing pending verification please solve it as soon as possible.