Adidas Complaints & Reviews

I made a payment from my paytm wallet worth rs 3999 on 20/7/20 at 3:40am and the money was deducted from the Paytm wallet and upon confirmation from paytm customer they said the money has reached Shop Adidas Seller but the order on the website failed. Adidas customer care is not repyling on twitter or official email id. When I called the adidas customer care they said they have no proof of any transaction taking place even though the merchant Paytm has provided me with the ORDER ID & TRANSACTION ID for the failed order. There was a technical error on adidas website. Please solve this

Sir,
I have been gifted adidas shoes but found the deficiencies as under:
1). The front portion is quiet compressed and thus very tight from the toes. Although the shoe size is optimum.
2). The upper material of the shoes has cracked on the very 1st hour of its use.
It seems the shoe is faulty or has an apparent design fault and thus it is deficient for use and this model should be immediately withdrawn and called back from the market.
The adidas brand shoe makers in india are cheating the indians by providing substandard products at a hefty price. Moreover, they do not exchange the products once sold. Our repeated efforts and request to adidas by telephones, e mails remain unresolved. Adidas india is doing unethical and unfair trade practice in india with indian middle class and thus depriving with our rights. Adidas india act amounts to deficiency in service. Their licence in india should immediately be suspended and a detailed enquiry conducted, by sfio for the frauds, malpractices and harassment committed by adidas brand here in india. It is a matter of concern for all o[censored]s.
Kindly intervene sir to get replace the item and compensate for this negligence of adidas india.

I have placed an order today at 7:15 pm from adidas.co.in. But the order is not confirmed though the amount got deducted from my account number. Neither i got any confirmation message nor i got any confirmation mail.

I ordered my shoes on 16/06/20 order no.[protected] and it's delivered on 22/06/20. Due to covid 19 after 2 days when i opened box and tried the shoes but not satisfied with the product because of slightly loose and looks different as expected. I was confused wheather to keep or not but few days later i thought to return and finally returned on 26/06/20 courier boy told me to wait 7 days for refund and after six days when their is no response from the adidas. I called adidas customer service for help and they told me that shoes not passed quality check. Even tag was also not opened then also they are saying that shoes was used, i only wore that shoes for checking my size and to see how it's looks only 2 time inside my house only but then also they are refusing to give refund and sending my shoes back to me. I don't want that shoes anymore now i just need my refund. My mom is completely against online shopping and if she know that i got stucked in this online shopping then she will never allow me to do online shopping. This is my first time to report a complaint against this please try to solve my problem and help me to get out from it as soon as posible. I'll be very grateful of yours for your justice

Dear Adidas team,

Kindly revert updated status of below concern.

Regards,
Parweiz Pathan

From: "Parvejkhan"
Sent: Fri, 3 Jul 2020 10:31:26 GMT+0530
To: "Care"
Subject: Re: New Consumer Form Entry

Dear Adidas team,

Kindly update the current status of my below mentioned pending case and do needful at the earliest.

Regards,
Parweiz Pathan

From: Care
Sent: Mon, 29 Jun 2020 16:54:05 GMT+0530
To: "pkhan.[protected]@rediffmail.com"
Subject: Re: New Consumer Form Entry

Dear Customer,

Greetings from adidas!

We regret for any inconvenience caused to you. This is to inform you that we have escalated the issue to our concerned team to check. Rest assured, as soon as we receive any update from them, we will get back to you with the same.

If you have further concerns, please feel free to write to us.

Thank you for being with us!

Regards,
Team adidas

From: pkhan.[protected]@rediffmail.com
Sent: Saturday, June 27, 2020 8:10 PM
To: Care
Subject: Re: New Consumer Form Entry

Ok

I haven't used it a single time...but now today onwards this is my first and last purchase from your adidas...
I received not only used dirty shoes From your end but also damage and now no one is taking responsibility of your article.

Send it back to my before mentioned address.

Regards,
Parweiz Pathan


Sent from RediffmailNG on Android

From: Care
Sent: Sat, 27 Jun 2020 19:45:34 GMT+0530
To: reply-to
Subject: Re: New Consumer Form Entry

Dear Customer,

Greetings from adidas!

This is to inform you that the product which you have returned to us has failed in our quality check (QC) process as "used". Please note, we will be unable to process your return/refund request further.

Kindly confirm in case you want us to re-dispatch your product back to your delivery address.

Please feel free to contact us at our toll-free number[protected] AM to 8 PM) or email us at [protected]@adidas.com.

Regards,
Team adidas

-----Original Message-----
From: pkhan.[protected]@rediffmail.com
Sent: Friday, June 26, 2020 11:44 AM
To: Care
Subject: New Consumer Form Entry

The following message was received from Parvejkhan Pathan:

Contact Reason:General Customer Service

Consumer Name: Parvejkhan Pathan

Email Address: pkhan.[protected]@rediffmail.com

Country: India

Date: 26.6.2020 08:13:50

Referral Site: https://contact.adidas.com/csform/CorpContact.aspx?callsite=corporate&lang=en

Adidas URL: https://www.adidas-group.com/en/service/contact/

Domain: 61.95.172.227

Subject: Problem with adidas products

Your Message: Dear Adidas team,

I would like to inform you that I had purchased ADIDAS running shoe #[protected] on date 12.06.2020 through your official website, however, the parcel was delivered at my home in my absence, after 5 days when I returned to the home and observed that I got one shoe defective, upper side shoelace was melted and stuck with a shoe tongue.in addition, received parcel was damage from your courier office, inside the box and outside plastic was also damaged.
I would like to return it immediately and need a refund as soon as possible.

i tried to mail your customer service many times on your official website www.rediffmail.com/cgi-bin/red.cgi?red=javascript:void(0);&rdf=V3JVPFc4B2NXZFwmU...⇄ on-click="top.ajaxMail.ext.switchTo('@Compose', 'mode=mail_to_individual&email=[protected]@adidas.com');" target='_blank' rel=external [protected]@adidas.com but still i did not got any refund and response from your end,

Do needful at the earliest other wise i will go with consumer court now. your customer service in india is so pathetic, i mailed them on 22 jun 2020 but still no one is acknowledged my service request.

Regards,
Parvejkhan Pathan

I had two orders returned to adidas but did not get the refund, the person who came to collect the returns, took both the shoes but i got refund only for one.

They had raised different requests for return, but isnt the person accepting returns supposed to take only one in that case. My both the returns were collected by the person and neither did i get the shoes back nor did i get the refund.

I followed up continuously but to no avail. I am a player who constantly keeps buying from adidas, its a shame i have been cheated twice.

Please refer to the innumerable emails sent in this regard. I cannot accept being cheated twice. These shoes are not cheap that you guys do not process a refund

I had ordered cricket shoes on 18th february 2020 from adidas, product number[protected] for rs. 2759 paid through net banking. I received the order on feb 20, 2020. I was not happy with the size of the product and requested a return immediately. The order was returned successfully and i have not received a refund till date. I got a call today stating we are disposing the product as it is not as per our quality check. When i checked my records i realized i have not got a refund, and saw an email, who reads emails, stating its not as per quality check. This is highly unprofessional of them to take the shoes back and not refunding me for their faulty product. I am highly disappointed with their customer service and way of handling logistics. I want a full refund for the product.

I had bought women's adidas running energy falcon x shoes with product id ee9946 which was damaged. I did not check the piece and just packed the same for my international visit and when i opened the shoes for wearing them, i found them damaged. The shoe was torn with holes in it as attached in the picture. Color - maroon, size of the shoe - 5. If this is the quality of product adidas is selling then it will loose all its customers.

I have bought sport shoes from Adidas store Egypt dated 18 January 2020 from ARAFA mall in 10th of Ramadan, city Egypt. inside Adidas store
but for 2 weeks damage open to tight rip "in which material of sport shoes not good enough " with my kid using and direct to store and he is received and confirm with in 1 week will be send it to factory in Cairo, Egypt to replace it but feed back
is refuse it why i don't know
attachment receipt and also for damage on shoes

I brought a pairs of addidas grand court sneaker colour grey from avani riverside mall showroom. First of all they didnt give me bill, after one week i found colour change after cleaning.. Take action immediately.. They gave me 50% discount on it and the next day my friend got it on 70% discount and he didnt get the bill. Take immediately action otherwise i will take it

I recently had purchased a adidas 8 TERREX shoes from ( Goodwill Enterprise 5, 6 Umachigi Complex Coin Road Hubli Dharwad -Hubli) dated:01/01/2020

It certainly happens that the right shoe got a tore only after few days of purchase, it’s surprising that adidas tracking shoes are getting a tear .
I request to please replace my concerned shoe soon as possible

With regards,
Lochan Kalshavkar
Contact no:- [protected]
Email:- [protected]@gmail.com

I ordered adidas shoes (Order[protected], men's adidas originals skateboarding seeley shoes). There is a manufacturing fault in the right shoe however the quality team is not accepting any defect in the shoe. Firstly they sent me a used and faulty shoes and now they are refusing to exchange the shoes. I spoke to martin thrice however the quality team is simply rejecting to review the fault stating that the product is used.

I had purchased these pants online and noticed only after first use that the stitches were not aligning on one side and the stripes were slanting. Refer attached pics.
After complaining, they took the product back saying a refund would be made, as this may be a manufacturingt defect. Later i was informed that on inspection they think that the it is due to wear and tear. It doesn't take a genius to see that wearing the pants once could not cause the lateral shift of the stitching on just one leg or even for the stripes to skew to one side.
They were seeking my 'permission' to resend the same item with apparently no 'manufacturing defect' to me. If they are not accepting the obvious defect in the item, they may very well be sending another one just like the previous one. What's the use?

Now, adidas has my garment and my money.

I bought an adidas originals gazelle from the adidas store, when i wore i checked the left shoe which was fitting okay to my feet, next day when i wore the right shoe it started giving me pain in my right ankle from the back, the right shoe is defected which makes it uncomfortable for me to wear it, please help me replacing the shoes or refunding my money back to me or else my money will be wasted, kindly help me on this issue.

I bought an adidas originals shoes a week ago and i am having a problem in my ankle when i wear the shoe which makes it impossible for me to wear the shoe, please help me get my product replaced or my money refunded, these shoes were for 9000 and i got them on a discount of 40 percent for 4500, when i checked the size on the show room i wore the left shoe which was comfortable so i decided to biy the shoe, next day when i wore the right shoe it started giving me pain in the back of my ankle and i didnt wear the shoe after that, when i went to the showroom they refused to refund my money or to replace or repair my product, please help me on this issue.

I bought a pair of shoe for rs 4300 from a showroom at barsat, north 24 porgonas, west bengal, india. On the same day i saw amazon is selling that shoe for rs 3499. Thats why / how should we believe adidas showrooms for purchasing next one??? We are going to adidas outlets to make a best deal depending on your well establish name. But you are doing something different. Online shops are most important to you thn us who are going to your outlets depding on name adidas. I am a regular user of adidas. Today i ordered 3 spikes also from that outlet. If you don’t take any step to solve my problem that's i will never use any adidas product. Don’t destroy people’s faith.

I bought a pair of shoe for rs 4300 from a showroom at barsat, north 24 porgonas, west bengal, india. On the same day i saw amazon is selling that shoe for rs 3499. Thats why / how should we believe adidas showrooms for purchasing next one??? We are going to adidas outlets to make a best deal depending on your well establish name. But you are doing something different. Online shops are most important to you thn us who are going to your outlets depding on name adidas.

Good day,
Below attached sandals bought from oberon mall cochin on end july 2019 having a serious quality issue.
Even though the purchase date was last week july 2019, however started using mid of october only. After using hardly a month the scratches / white patches started to coming and it still continuing.
Hence contacted the shop where the product purchased though they are helpless the reason said 3 months warranty is over.
It seems to be a very disappointing scenario as i always prefer to user adidas brands.
Appreciate your understanding and feedback l, please.

Thanking you.
Arun sathya [protected]

Hi, this is rahul rajora, Software Engineer, My mobile number:[protected]
I purchased MEN'S ADIDAS SPORT INSPIRED GRAD COURT SHOES from https://shop.adidas.co.in/... on date Nov 29, 2019.The size of of shoes didn't fit then i put the shoes in box .So I raised the problem and return it. Adidas employee tooks my shoes . I called them after two week on date 16 dec 2019 they said the there is some kind of dust on soul and it is used item so they cant refund my money. Iam Totaly Shocked how can i use this product even this item doesnot fit and they saying after 2 week ..why dont they check the shoes while taking my shoes through their employee...Its not valid reason, why they are saying after two week...

Placed order on 25th october on their official website. After 10 days i followed up for my order. The customer care team keeps saying we have no updates.

Then a week later they said that the courier was returned due to undisclosed reasons and will get back to me.

I had paid online for the product and it has been more than 2 months now they have not sent it.

When i call the customer support, they say that the delivery was attempted but i was not available whereas they have no proof of the delivery attempt and they are lying about the product being delivered.

I did not expect to lose my money through the fraud adidas is doing in india.