| Address: New Delhi, Delhi |
This complaint is in regard to services of aggarwal packers and movers that was booked for our residential shifting from delhi to noida on 29th june, 2019. We had booked their services after searching for similar services online and reading their reviews. There were several services that go by the name of aggarwal, so we contacted one by drs group and one by apml.
Even though most of the reviews were not promising, we decided to go ahead because we had noticed that some acquaintances around us had contacted them previously for shifting purposes. After booking an appointment with both, one didn’t show up or call back, while the other rescheduled for a later visit. It seemed as if aggarwal operates under two or more names.
On the day of shifting, instead of arriving at the decided time of 8:00 am, the packers and movers arrived at 7:00 am, and started rushing us to pack everything quickly. While some of them were wearing jerseys by apml, others weren’t and were using packing tape with the drs group logo. The entire process was chaotic from the beginning. Even when we asked them to let us sort out our things first, they picked and packed everything up without checking with us first.
There was one young man in particular who seemed to be doing his own thing, and kept going to the store room even when he was repeatedly asked not to as the house mandir and other things were to be packed under our supervision. After the movers and packers left with the truck, we realized that some loose money amounting to inr 400/- were not there inside the temple and neither was a gullak that was kept inside. When they eventually arrived at the noida residence, the young man seemed more in a hurry than the rest of the workers and instead of following what others were doing, started opening the packed cartons and packing cushions without anyone’s permission. After being reprimanded, he went downstairs and didn’t come back up until much later.
At first, the workers told us that we can open the cartons as we unpack at our own time. However, when they were informed that they will be paid inr 1000/- less as discussed with their supervisor because some money and our gullak was missing and could not be found anywhere, they straightaway told us to empty the cartons and return it to them. Amidst all the urgency, we had to empty out all the cartons without getting the time to check what goes where while they stood around to collect all the cartons.
Meanwhile, the supervisor continued to call and further tell us about other formalities that weren’t discussed before, all this because we lost some of our essential belongings and didn’t want to pay inr 1000/-. Tired and exhausted from the whole process, we simply paid the whole amount to avoid further harassment.
It’s been 3 weeks since we shifted, and we still haven’t found our missing items. We will not recommend aggarwal’s services to anyone in future. Their services are less than satisfactory and a complete wastage of money.
Agarwal Packers & Movers customer support has been notified about the posted complaint.
Order no.. GCCMB[protected]
PLEASE SEE INTO [protected]@Agrawal movers and Packers