Agarwal Packers & Movers Complaints & Reviews

I shipped all my household goods on 4th october, 2019. I was informed by the website, the booking manager and the delivery manager that the maximum time to deliver goods is 7-10 days (Not business days just dates). I have been calling the customer care and the booking manager. No one answers and when they do they are extremely rude. I have not received my goods. Tomorrow is the last day of their promised delivery yet, they are saying 4 more days, which is 150% more than the promised delivery time. I have been staying in a hotel since. Who is going to compensate for it? I am facing extreme inconvenience. I have to buy food, clothes and pay rent for an extra week. I need the company to deliver my goods asap and compensate me for all my inconvenience. I haven't received a single apology. Instead the representatives say this is how things happen.

We booked agarwal packers and movers for shifting of our household items and shifting of our car on 29/09/2019. Our consignment id is gcndlh[protected]. As per the documentation, they promised to deliver our goods latest by 03/09/2019 (Verbal communication). Then we kept calling them to track the record of our delivery. On 4th we called the person to whom we have contacted for our consignment, he told us to call customer care to know the status of our delivery in mumbai. Later when we called at the customer care, they told us that the household items are reaching at mumbai warehouse but the car is still in m. P. Later on 7th we received our car, so to know the status of our goods, we called at the customer care they told us that the goods will be delivered most likely on 8th. Today on 8/10/2019 when we called them, they said that our consignment is somewhere in jaipur and will update us regarding the delivery status by tomorrow.
This is to bring them a notice that atleast tell the person regarding the location and expected time of delivery of our consignment. Because fake promises make us anxious about our precious goods and your customer lacks faith in you.
Kindly update us with the correct information as soon as possible.

Hi team,

I used your service for shift from rohini to faridabad on 30th aug'19

But i have not received any bill yeyt, despite i paid 25% advance and full payment on time

I have been calling repeatedly to below nos-
[protected]
[protected]

I have visited gurgoan office for the same and called atleast 30 times

This is really unacceptable that i have to follow up for bill

Please look into otherwise i will be forced to escalate to consumer forum for tax fraud.

Regards
Bir singh

There is a serious complaint about this service part. My consignment was loaded on 29th from kanpur with the promise of the same will be dispatched at destination by 1st october 2019. On 1st the consignment was not delivered. My question is why they people have taken full payment before, why there are no criteria to make payments in two-phases - one before and one after the delivery. I have chosen agarwal packers by seeing their aids in various office complex but it was really and pathetic experience and i am seriously not going to recommend anyone for this nasty service. I am facing tremendous problems due to non-delivery of my assets on time. I still have doubt whether this is the right platform where my problem will solve but awaiting your revert.

Hi,

This is regarding the recent shifting that i did with agarwal packers.
I am completely disappointed with the whole experience.

While giving the work to mr shivam i had many times very clearly told that in the new premises we will not be allowed to move in after 4.30 pm and that we need to complete our work before that. I told them to send the guys as early as 6 am but they came at 10 am. They took 9 hours to pack my stuff and finished packing at 7 pm!!! I requested the new apartment to grand us permission till 8.30 pm to shift with great difficulty. And your guy loses the route and reached somewhere on hosur road near electronic city instead of reaching j p nagar 8th phase. I had shared the new location with him and he (Mukesh) said his mobile battery drained off!!! Hence he lost his way.

Finally they reach there at almost 10 pm. Obviously we were not allowed inside. I was struggling in cold and windly night with my 1 year old daughter. I allowed your guys to stay in my new flat and took permission to park the truck inside the premises. And i went out looking for a place to spend the night with my toddler and brother. At 11 pm your guy asks me to get a lock to put on the door of the truck. How can i get one at that time?

Next day he refused to move my stuff inside the apartment because he wanted more money and wanted me to talk to mr lalit gupta and few more guys from your company. He was extremely rude and sarcastic while he spoke to me.

Packing and handling of my items was horrible. Finally after the shifting i found the following items broken while shifting-

A chest of drawers. The lower area was broken
Bed - slightly broken from one corner
4 grass frames broken
I glass bowl broken
One of the shelves of the three door almirah broken
Couple of small decorative items are broken

After the work they asked for money as a reward. Which i did not give because i was disappointed by the whole experience. Later shivam calls me and asks me to pay extra money since these guys stayed over night. He accepted that it was all their mistake and still was requesting me to pay money since otherwise he was to pay the same from his pocket it seems!!! Obviously i didnt pay and encourage this nonsense.

Apart from the financial damage and loss that i had during the entire process i went through terrible mental harassment.

I have booked from pune to bangalore on 18th dec 2018 and requested storage in bangalore for couple of months. The executive arif from pune agreed to provide storage with rs 100 per day after 15 days free and 1st month storage charge of rs 4500. I asked him about mentioning about rs 4500 in quotation he said that is company policy hence i am mentioning rs 4500 and he said i will be given storage with rs 100 per day. I have recevied call from bangalore office on 9th of feb and my storage charge of rs 100 will start from 10th feb 2019. Now i request for delivery of my goods and they are asking me to pay rs 150 per day. I tried to contact arif's manager mr pradeep sahani and no response from him from 3 days. All the details provided to one of the gentlemen mr naresh who is incharge of delivery team. But he is also not getting response from pradeep as well as from his managers. I am attaching call details for your reference if required i am ready to provide voice recording as well (Already provided to naresh). I have received call from their official number. My gc number is 4633999. I request look into this matter urgently.
Regards
Vikas tholar

I had booked for transportation of my car from kanpur to raipur. I received a quote for 18000/- for the same on 18th august 2019. I handed over the car on 26th august 2019 to a field agent in kanpur. The car was stationed at kanpur until 8th september, 2019 during which it ran for 100km. But when i contacted kanpur office on 29th august 2019, one mr. Sandeep prakash told me the car is on the way. He told me he will let me know the exact position after confirming. After repeated calls l to different apml numbers, i was able to trace out that car was stationed in kanpur and they would tell me when the car will be delivered to me. Then on 8th september 2019 i was told by on ms geeta sharma pa to vijay dixit (Apparently delivery in-charge of apml) that car will reach gurgaon on 8th night and will be sent to nagpur on 9th, and i should be receiving it by 12th sept, 2019. Again nothing happened all the while i was trying to contact delivery dept on a daily basis. Finally, the car took almost 6 days to reach from nagpur to raipur (A distance of just over 280km). The car was received in damaged condition. It was driven for 190 km for a distance of 800km between kanpur to raipur. There were two new scratches on the left side doors. The right wheen covers were dented. The car cabin was awfully filthy with dirt and mud all over. I sent the images of the car damages to the claims dept immediately on receipt of the car on 16th sept. Until now they are examining the images and have not responded. I recommend no one should use apml which is perhaps one of most unprofessional packers and movers company in the market. They don't any transportation arm. They basically work as aggregators and outsource transportation. Tracking of consignment does not work.

Hello,

I have used your movers and packers service many times in past as I have transferable job but this time when I shifted my home articles and car from Jalandhar to Pune, my articles got damaged. I had taken insurance amount also by paying extra charge. All the boxes where wet and broken articles where coming out of the box. Also car they bought took 18 days instead of earlier mentioned 9 days. When car came to me I found some difference in the car so I took it to the authorised Hyundai service centre where experts from Hyundai told me car met with an accident and they have changed whole bumper from front side but since whole frame is bend Agrawala workers were not able to fix it properly. My new Stepney is missing in the car. There are some more parts which are either missing or broken. I have raised my complaints to both pune and Ludhiana office but they are not helping out instead they are asking me to use my personal insurance. I have not yet taken delivery of my car. Kindly help me with the case else will have to take this issue with the police.

Below are the list of damages in car :-

‌New Stepney is not there..its missing... It is changed.. Placed old damaged Stepney

‌all display is not working like speedomerer, fuel, meter, km reading

‌bumper alignment is damaged.. Not proper..

Bumper changed.
‌bonnet alignment damaged not proper.

‌hyundai ambllem is missing
‌radiator shroud damaged & bend

‌ac condensor damaged & bend

‌sound coming from left side of car

‌Hand break jaam

‌tyre rubber cover missing

‌wheels are not aligned

‌diggy button damage

‌steearing is abnormal

Thanks,

Vivek Dhamde & Sweta Patel

I had sent my consignment through Aggarwal Packers and Movers on 2nd of September'19 for bhopal.
The Pod was supposed to reach on 7th of Spetember but instead the Comapny has made a mess they had delivered it in Hyderabad Even after repeated calls and mails the company doesn't respond and our not responding. The company people are being arrogant...

Hi,
I have availed the agarwal packers service to move my goods from pune to kolkata gc# 4678188. However there were expensive items which were damages and i want to raise a claim for the same. I was asked to contact kush from kolkata claims & he stated that a survey will be completed however kush has stopped answering my calls.

Please suggest how can i go ahead with the claim

Regards
Md talal sish

BOSMH[protected]
Shifted from mumbai to kochi 3 months before.
Original invoice not sent after 3 months.
Still following up.
Poor customer service.
Car invoice bill without signature has been sent through mail.
In spite of repeated complaints d requests no help received
My reimbursement is pending from my office
Hv received mail that no address exists at the location inspire of transporting...

This is regarding gc no: 4429143. I shifted from delhi to jamnagar. My name is gauri nath mishra.
While shifting my fridge and a bicycle got damaged. I have done insurance for 60000 rupees. But after claiming the insurance, company is not responding. After repeated emails no one is replying. I am unaware of status of my claim.
It is very frustrating.

Cheating. At the time of receiving luggage i was asked 100% payment = 21000.00 and delivery within 10days max. I paid full amount on 23 aug and material picked up same day the luggage has not reached and still lying in an outskirt godown. Note name col. P k roy (Retd). [protected]. [protected]@gmail.com..
Gcknp[protected].
Picked up from d217 shyam nagar. Kanpur. 208013.

I shifted my household items through agarwal packers & movers - drs group with gc number 4630682 dated 31-07-19. But while receiving household items on 17-08-19, found that lg led tv -32", 6'x6' mattress, mirror were fully damaged. Immediately i wrote in their survey report about damage of items & mentioned demand amount also. And send mail request mail also to their claim department mail is of [protected]@drsindia.in, to settle demand amount.

Attaching herewith the survey report.

My one pair of shoes is missing which has been misplaced/stolen during transit and ac gas got leaked during transit due to misshandling. When informed to the movers company, they refused to take the liability of the same.
They take money before delivery and don't take responsibility.
Very bad service also, things are mishandled. And as it is money is recieved before hand later they don't bother for any damage.

Dear sir,

Apropos, i have dispatched my household goods through you from raipur to goa on 04.08.2019 bearing gc no. Gcrai[protected]. On the date of dispatch i have been told that the goods will be delivered within 4-5 days. Accordingly we have came to goa with my family having a kid on 8th.
Since the goods got delay in delivery, i have inquired from your customer care and i have been told that the vehicle got held somewhere near hubli due to road blockage. For last two days i have been making followup with the driver and customer care to divert the route since as informed by the driver the repairing of the road may take more than 10 days time but till now nothing has happened.
Sir i am facing lots of hardship here in living with a small kid hence i request to take up the matter on urgent basis and deliver my items through any diverted route. I am also ready to make extra payment for the extra milage run by the vehicle.

With regards

Sibaprasad mishra
Ph.[protected]

We moved from jodhpur to raipur on may 2019. We ppaid almost 5000 rs for shifting but there was extensive damages including electronic appliances damaged and baggages missing to the extent of 15000 rs. However the company said that since we did not report within 3 days they will not accept responsibility and pay us the damage claim though they made us pay insurance. I would never use their services again, and strongly recommend others to never book them.

Hello,

We had provided our luggage to aggarwal movers and packers for domestic transfer from delhi to pune.

The luggage is boarded on 29/6/2019 but still it's lying in delhi till date, it's not yet moved or in transit

It has been 3 days now and we need our luggage by 7th august as already informed before approving on the quote.

Neither there is any status update regarding our luggage.

Regards
Swati koul

This is a complete fraud and inefficient company. They charged around 25K for transporting our household goods from Guwahati to Kolkata in the month of June 2019. We faced numerous problems during the process of movement like delayed delivery, broken and lost items, and no compensation for these. Even after multiple attempts of reminding the authorities regarding compensation, they were least bothered about it. Some delivered items were damaged and it is evident that those have been mishandled to a great extent by the packers and movers company. As per their norms, the items were insured and post delivery videos footages of damaged items were also shared as proof. The company is so reluctant that they didn't even came for the valuation process even after us visiting their local office and complaining there. They even became non responsive to our calls before delivery, as they already got full payment post loading of items at Guwahati. I would request the authorities to look into the matter and take strong actions against this harrassing fraudulent company.

I contacted bhubaneswar apml asking for quotation on shifting from odisha to bangalore and they shared a shifting form which i filled and sent them back and it's 25 days+ but have not received any. I wonder, if a team there could not help me with just a quotation then how can i trust on them shifting my valuable products to other city. Is really, team available to help customer?