Agarwal Packers & Movers Complaints & Reviews

After 10 days (Distance only 800 kms) i received my car on 06.07.2017 after several follow ups, but not in okay condition. Unexpected & unsatisfactory services from the company like apml. Car is damaged (Dent0 on roof area. I have mentioned on the goods receiving copy of gc no. It has been inspected by mr. Shubhanshu, claim incharge today. According to him apml will provide damage certificate for the dent. But getting the damage certificate cannot solve the issue alone. It is direct loss to my valuable.
Claim incharge was saying to settle the claim by giving goodwill amount of rs. 1000/-. But dent on the roof area cannot be repaired by above amount.

Need my claim settlement immediately.

Hi,

They are not delivery my car. Car is in gurgaon, i asked them to come to send my car then they told i have to transfer the complete money first then only they will send the car. I told them without looking at my car how can i transfer the complete money as along with car the luggage which they have sent the cylinder is missing and as per terms and condition what they told about the unpacking of luggage that is also not done properly.

I also asked them to share your address i will come and see my car and before even taking the keys from you i will first pay you the balance and then i will take the keys of my car. But they are not ready with that as well. My car is with them from past 9 days and they have not delivered.

Can someone please help me with the same.
Shifting has been done from pune to delhi

I booked a shifting of my house hold items from Delhi to Jaysingpur (Kolhapur, Maharastra) through Agarwal packers and movers under GC no 4554189.
1. During packing they did not do proper packing and the boxes were torned out while shifting.
2. They have shifted my items from Mumbai to Jaysingpur in a local lorry and no one is there from Agarwal P & M to unload the items at my residence in Jaysingpur.
Pls take the needful action on Agarwal Packers and Movers

Hello
I had to move my stuff from Gurgaon to roorkee. My house was surveyed by Sumit Pandey who is one o[censored] r survey person on 1st July 2017 ( Saturday). He sent me the quotation through mail. There was some misclarification in the quotes. In spite of me calling him thrice and reminding him again and again to give clarification. He never came back to me. This speaks very bad o[censored]r professionalism. This was my first experience which is atrocious

I heard gud review of agarwal packers and movers..but be aware of such dicey reviews as they r misleading. Recently shifted my stuff from one city to another, I was told that the stuff will be unloaded and unpacked. The day of delivery arrived, 2 days late, there were 3 persons at the time o[censored]nloading, when asked to unload the stuff they said we r not Labour's v r drivers and v don't unload. After asking and giving thm tip they got ready to unload..

I am Ra and recently moved my goods from Bangalore to vishakapatnam.

Agrawal packers and movers have damaged our goods and are not picking up calls or responding to formal e mails. Lalit prasad and Pandey from Bangalore east - Whitefield and pradeep - vishakapatnam have been making false promises and have not given a single rupee as compensation or repaired our damaged goods. These guys are fradulent and do not trust them, please go with other services like santefe, safe express for the same prices.

The name and limca book of records with other false reviews on their website is all fradulent. I hope you guys will not have the same pain that I am facing with the move. Water entered their famed cube and the fradulent movers just put all the spoilt clothes in dry carton and left.

Thanks,
Ravindra

Dear sir it is very sad to write complain against agarwal packers
I have booked my car from port blair to chennai vide gc no wignprbl 107027 dated 17jun 17. I was assured to reach my car with in 10 to 15 days since it was not reached i was regullerly checking with customer care however non of your executive has gave the satishfctory answer they simply say it will be reached to you when they will receive. And the chennai branch executive talk very badly. It is very sad answer from reputed company like agarwal packers. Today after passing 20 days still i have not received the car. It is just spoiling the name of company. It is requested that necessary action may be taken. Kamal

ON 03Jun17, i have booked my New Beleno delta Petrol car to be delivered at Bhatinda(Bhisiana) from Sulur(coimbatore). My car was fully damaged and still hanging on the way till today. i contacted concern person (mr HP Singh) director at delhi region but no response for my valuable item.
contact person for delivery, mr hp singh mob [protected], track deptt mr Reddy [protected]. i am awaiting curiously for vehicle but company not deliver till today .
Booking GC no. 4801421
book from Coimbatore to Sulur.

Whole household was planned to ship from Delhi to Australia. Our harrowing experience started with over hyped ads by Agarwal Packers whom we thought are best in industry. Sales team committed international packing team would come and do every thing. Operations team arrived and didnt had a clue that it was international packing. They didnt had proper packing material for furniture, no supervisor available to monitor the team and packing and no knowledge of Australian quarantine and customs laws. After 10 days of packing furniture only as we did every other thing ourselves, they took the truck for
Indian customs inspection and stamping. We recevied a call from Indian Customs asking them to explain why we are taking whole household with us this is depsite of the fact that we signed every form as per Agarwal Packers. After this first hiccup we didnt hear from Agarwal Packers for next 10days despite repeated reminders for shipment tracking number. They forgot it completely and shipped it to Mumbai after 15 days of Customs stamping.

Till this time because of their goo[censored]p they didnt ask any argreed money. Once the shipment was about to reach Australia they started demanding money in AUD instead of INR. For this we opened an Australian bank account and tracked INR in it with all charges bourne by us. The date shipment landed it was successfully taken by their local agent and they put an hold to it for further processing as the payment was short by 40 AUD due currency fluctuations. It took us a week to know why the shipment wasnt getting released. This time we made 40 AUD payment in INR to avoid future currency fluctations. Finally the shipment was delivered to our doorsteps.

But to our horror 03 boxes of expensive decorative items and shoes were missing from delivery. Almost all furniture had scratches on it, centre table was broken from one side, a dinning table chair had a major crack... the list continued.

Till date they havent responded on the claim process or offered an apology on what they did or should have done better. A company better to be avoided by everybody

Sir my name is anurag i booked my house holds from ludhiana to chittorgarh but on delivery 1 item was missing i have paid rs 33000/- which is excessively high amount from ludhiana to chittorgarh beside this agarwal packers have stolen my blankets box i called your representative but they are not replying properly kindly do the needful or i will inform my all dear and near about your cheap and highly paid services.

Anurag
[protected]
[protected]

I had transferred my household goods from chennai to trivandrum and booked agarwal packers and movers (Drs group[protected]. It was collected on 17th june 2017 around 3 pm and assured to be delivered on 20th june 2017. The tracking number is gc 4573207. It was to be grouped with 2 other customers and sent and hence it was told that it will take till 20th june. But it is 26 june 2017 and still they have not delivered, each day since 21 june they are saying that it will be delivered the next day. I feel very helpless in this situation since their tracking department does not give proper response and neither do they give any manager numbers to escalate the problem. I am without matress, kitchen utensils, gas stove etc... And as a family of 6 going through great inconvenience because of this.

WIGNRAI105807
CAR TAKEN ON 14TH FROM BHILAI BY RAIPUR-APML mr mohit sharma,
still waiting for delivery at asansol address:
Tower-2, 10B, Genexx exotica,
GT road (west), kumarpur, near kali mandir,
Asansol, 713304
(W.B.)

Its lately heard after contacting delhi office that shipment was wrongly taken to another location.

Kindly arrange for appropriate action and compensations.
we are forced to hire taxi daily for no fault o[censored]s.
Also mental agony is arising daily.
No support/ call receiving from raipur office Mr mukesh sharma and Mr Mohit sharma both are not receiving calls since last few days. Even courtesy to reply on message is not there.!

On May 8th 2017 I shipped some of my stuff from Bangalore to Kolkata through Agarwal Packers and Movers Ltd. who boast over their quality of service, professionalism and hassle free service. They damaged my fridge during transit and from May 19th 2017 until today I have been trying to get my claim settled which was filed by their delivery person himself. Every time I called, I got transferred, received a new number to call, or talked to people who didn't know what was going on. In my last call with Niraj Gupta from their claims division, I was told it's too late now although the delay is from their side clearly. It has been a terrible experience for me so far to deal with them.

Dear sir/madam,
I am a health care professional. I booked my consignment with drs group agrawal packers and movers with mr no. 4491352 on 14th of june from vrindavan, up to bangalore. I had paid inr 82000/- in advance (100%). It was promised that my consinment will reach in the same truk which loaded at my door and they had given me driver number also. Also the consiment should reach within 5 to 7 days of loading. Accordingly i book my family flight tickets and hotel at bangalore. But when i reached bangalore and called driver he said the company change the truck and he had given me another driver number. Agter calling him he said he is standing at gurgaon boarder since last 5 days and waiting for fitness certificate of the truck which company have to give. I am here at bangalore with my 3 year old kid and loagged in a hotel with limited clothes. And no one in apm is giving right response and clearity. Also this action of apm giving my family and myself lots of mental harassment and financial burden. Dont know what to do. Kindly guide me shall i approch police for the same.

Dear m/s apm

This is with reference to the trailing mails about delivery of car mh02bp* via chapp van hr55n0665 (Driver daya nand). (Loaded on 17/05/2017 and delivered on 07/06/2017).

It is very unfortunate and unprofessional on the part of agarwal packers and movers (Drs log pvt ltd), for whatever happened with my car loaded on chapp van hr55n0665. Upon inspection of the car speedometer it was observed the reading at my panvel house is 53454 kms, but while loading the car from my guwahati house it was 53154 kms, hence it is evident that my car was misused for driving 300 kms. Also the driver daya nand is saying that he has no idea about this because the chapp van was parked in gurgaon goddown for 5 days and he has handed over the car keys to the goddown manager sunil. There is a clear evidence that my car was misused by your company and run for 300 kms as per the evidence. A letter mutually agreed and signed by myself, driver and supervisor ramkripal is also attached herewith.

Apart from this i have following observations:

1. The front bumper is badly damaged. (Pic attached)
2. Both the rear tyres are badly worn and seems like they have been replaced by some different old tyres.
3. On 08/06/2017 i used my car to drive to the office and found that gear shifting is very hard and rough and engine is making very heavy knocking sound.

It seems that my car has been very badly misused and its tyres and other internal parts are also tampered with and/or replaced.

I urge and claim for the misuse and damages done to my car:
1. Its rear tyres needs to be replaced by your company.
2. Its full servicing and engine overhaul charges to be borne by your company. (Gear shifting is very hard and rough and the engine is making very heavy knocking sound).
3. Damaged bumper to be replaced by your company.
4. And any other internal engine damages or tampering, if any found during servicing, also to be borne by your company.

Kindly revert back as soon as possible.

Regards
Amit

I have received the consignment on 02.06.17 to Madurai and during delivery i noticed my bike doom glass damaged and Almira having dents and i have written on your invoice and immediately communicated to Madurai branch incharge and next day i given the mail in details to your marketing person Mr.Harikant pathak and he said to me send the mail to Madurai branch and he given the contact mail id also.After sending the mail to Madurai brance i have contact to Madurai branch incharge and he told me that we forwarded to Bangalore head office and process will take 8 days more and again i have contacted to Madurai branch on 14th Jun'17 and he told me that please contact customer care and i have contacted customer person two times on 14.06.17 and 17.06.17 and both time they asked my mobile number and they told me that we ill contact you once we checked but in spite of frequent follow up with your customer care person but still i am not getting any reply.
This kind of activities are causing to lose the hope with Agarwal packers and movers. Even we are paying huge amount for transportation for quality delivery purpose only but we are getting pain our desired items are getting damaged due to other mistakes.

I have booked agarwal packers and movers drs group for relocation from hyderbad to perambular (Tn) on 8th june 2017.
They came with only two workers and packed my household for a hold day.
I asked for my consignment to be delivered by saturday i. E 10th june but they gave me assurance that it will be delivered by sunday i. E 11th june. So that i booked my tatkal tickets to chennai and a cab to perambalur to be on time for picking my consignment. (I came here by 10th afternun)

Note:all the amount was taken from us.

The whole drama starts...

I called the packers on the morning of sunday to say my address.
They said it's on the way and gave number of delivery department. So they said it's coming and gave a number of warehouse officer. He said that my consignment is on my way and said it will be by evening of sunday and gave me the driver number (Which was never lifted by him)
In the evening we called back for the delivery then he quietly said that the vehicle hadn't started from hyderabad.
I am shocked.
He said me that the delivery will be by tuesday taking into consideration of 300kms per day.
I called to a number of people of agarwal packers they were rude on words and are lieing at me.
Both my parents are diabetic and cannot take food from restaurants we were in a flat were we have literally nothing we slept on the floor. Even we are unable to communicate with the neighbours because of language.

Again on the monday morning i. E 12th june i called to them not even one lifted my phone including the customer care (Persons are anil reddy, datatraya, susheel, paandu, lakshman and sujit singh - all of them work ther but none responded)
Finnaly in the afternoon the driver picked the phone and said he is in ongole (300kms from hyderabad)
I was lost.

In the evening i tried to call them all but no one picked my phone.
As they promised me i expected my delivery to be on on tuesday (I. E 6th day)
I wokeup on the morning and called the hyderabad branch guys they said your consignment will be delivered by afternoon i felt happy finnaly.
So in order to say the driver exact address i called him he said he is in chennai warehouse and he is expecting his part of money and said me that after he get his part he will start. I reached my threshold period. I called the guy who talked with me at the start the delivery dept guy, the warehouse guy, the customer care guy, the complaint dept guy, what not everyone and they weren't responding.
On the ontherside the hyderbad guys are saying that the vehicle is on way but the driver said me he is still in chennai warehouse.
I called them and said them i will compain but no response.
I called them and asked when my consignment will come, they said tommorow and i am still waiting...

Hi i hired agarwal movers (Agarwal group) for my house hold shifting from faridabad to meerut even though highest quotation i have received among 10+ different packers & movers company. As per commitment by agarwal group, they did not work professionally for which i paid to him. Major pain points:- 1. Goods broken during shifting 2. Almost 24 hours delay in transportation 3. No such coordination b/t 2 branches of agarwal movers. 4. Hired 3rd party vendor truck in-spite of own agarwal truck due to which no one taking responsibility in delay. 5. Old carton used by agawal while charging complete material cost. 6. All work done not as per showing in vedios or pics by agarwal movers like led not packed in led box. Although i have done insaurance of my goods, pls suggest a way to claim the same.

My gc no 4568724 dated 27/05/2017

The worst experience i had with agarwal packers. When surveyor mr. Pravin jamdar came he told me that container vehicle 19 /20 feet will be there and the same vehicle will be door to door. But he mentioned 19 feet / 20 feet on the quotation. When i negotiated with mr. Ashish mishra, i negotiated for container vehicle only. Packing team came on 27th may 2017 at 1:00 p. M. They completed and unload from 4th floor to ground floor. While they loading i saw the vehicle that talapatri vehicle and its not a container vehilce. I told that the same to mr. Pandey who came for packing as an in charge. When all the packs were down and about to load i could not object. They left our flower pots and one wooden stool because of no space. Loading completed leaving flower pots and a wooden stool. Left the vehicle at 1:30a. M. (28th may) from the premises. Driver gave the no to contact us. When we called on 30th he said that he was in pune and the vehicle was breakdown and they loaded in another vehicle. When we followed up with tracker he told that vehicle is at hyderabad and it is leaving in the night and reach rajahmundry in the morning. The vehicle came in the morning on 31st may at around 8:00 a. M. But unloading team came at around 6:00 p. M. We came to know that the container vehicle came from hyderabad that means my shipment has been changed on 3 vehicles which is not acceptable. Final negotiation of inr 64, 000/- for a single container vehicle. Taking into consideration of professional transporters though it is costlier of around 11, 000/- i preferred agarwal packers. I used the same from jamnagar to mumbai in 2009. This time your team complete cheated me. I could not open the packs due to insufficient space at my place, i have also removed unpacking from the same.in gc they wrote unload is by party for that also i made several calls and finally they arranged the unload team. My boxes are tumbled and i don't know the condition till i open the all. This is not the way professional packers and movers and iso certified should do. I completely unsatisfied with the way your team handled this shipment.

I have opened few packs in that i found my fully automatic washing machine body got damaged due to the multiple vehicles.

I tried to contact the people at mumbai nobody is lifting, direct contacts also not get

Please look into it and provide me the response and compensation for this cheating. I have made my payment through cheque and it has been cleared. The vehicle provided by you is not there in the vehicle types in your website.

In website feedback page is also not working

One of the executive from agarwal packers snd movers has commited to deliver the household items on 10 th june from gurgaon to pune if we ship the goods on 6th june. However as we trusted the agarwal group, we acted accordingly and shipped the goods on 6th so that it can be delivered on 10th in pune. Also, that man is successful in taking thefull payment of rs 66080 from us for the delivery in the name of agarwal group. But inspite of so many commitments the goods are still not delivered and the customer support is not all co-operative. Moreover now they are saying that the goods will be delivered after 5-6 days. Is it a joke?? Is this the way of harrasing the customers by not delivering the goods for more thsn 10 days whereas they committed to deliver it in 5 days!! Kindly help