Air India Complaints & Reviews

I was supposed to travel along with my family on 15 june 2019 from delhi to seoul by ai 310. We were made sit in the flight till 3am and then made transfer to other aircraft saying its a technical error, then till6am in the morning we were in other aircraft and finally announced for flight cancelled in the morning.in the after we were told the flight will leave at 330pm for seoul via hongkong. At 2330 hrs the flight reach hongkong and the seoul passengers were told to get down for 10 min so that the flight can be clean. By lying us we were made get down at hongkong airport. There a staff came and said the flight will leave in the morning at 08am and we need to wait the entire night at the airport without water food blankets anything. It was a night mare was everyone. Our entire trip to seoul of 2 nights gone in vain. Onward flight of jeju airlines which we booked for japan we requested the airport staff of seoul to help to postpone without any charges but he gave wrong promise and didnt help. All hotel, tours. Transfers onward ticket all moeny waste with high level harrassment by airlines.

Dear sir,
I travelled with my family on ai-916 flight from dubai to new delhi on 24.6.2019 on seats no 14a, 14b, 15a & 15b. However i am very sorry to say that the services of air india, hospitality, behaviour of cabin crew had detoriated a lot in the last few years as i have been regularly travelling on air india overseas on my business or leisure trips.

Next time when i will travel air india would be my last preference because of the incidence and experience on my last flight and the same was the view of all the co-passengers travelling with me.

The harrasment started the moment we boarded the plane as there was no cooling inside the plane and the acs were not working. It became highly suffocating inside and all the passengers including me were profusely sweating. However things improved after the plane took off and it reached its desired altitude.

Next shock was the entertainment screen was not getting powered on on my seat no. 14b and touch of the adjoining screens on seats next to me was not working.

To top it all the behaviour of the cabin crew shweta nanda on board the flight was really rude, blunt, arrogant, full of attitude and highly uncoperative towards all other passengers including me. She didnt even bothered to check the passengers for seat belts at the time of take off, my fellow passenger had put his hand bag on floor in front but she didnt even for once got it removed.

She was bluntly refusing to all the small requests of the passengers and i dont know in which hurry she was. The lady in front of my seat had to ask her thrice for luke warm water as she was travelling with an infant but this crew was not even bothered to listen to her or to attend to any crew calling signs on board.

Instead of listening or attending to the customers she was really in a hurry to just distribute the food pkts and was talking very rudely to passengers who asking for something to which she was blindly and bluntly refusing. She had heated arguments with many passengers to which some of the complained to the flight captain also.

Her behaviour in flight have brought down the name of the airlines and our country. She doesnot deserve to be on such a job which involves a great amt of hospitality and skills of politeness and smiles instead she was too rude, arrogant and mannerless towards other passengers. Her misconduct towards her duty should not be tolerated for a second. I am very surprised and shocked how such hostesses are recruited and employed in such a competitive industry where services and conduct matters a lot.

This is the main reason why foreign airlines are being preffered over our national carrier. I know no action against her would be taken but i am writing in a hope that one day someone will set all these things right and such type of behaviour would not be tolerated anymore and the culprits would surely be taught a lesson as it happens in other countries.

With regards
In a ray of hope
Vikas khatri
Email - [protected]@gmail.com

Sir

I have booked my flight ticket using my sbi credit card to las vegas usa on[protected] through air india booking office coimbatore for the departure date[protected] from coimbatore air port. Since i could not visa before[protected] i have cancelled my ticket on[protected] from the coimbatore air india booking office. My e-ticket number is[protected].
Rloc: ai y1mnz/1g v37b24
Web reference: nsibe48685903

But even after one month from the date of cancellation the cancelled ticket amount rs 133000/- (Rupees one lakh thirty three thousands) is not credited into my sbi credit card account. The ticket price is rs 148311/- (One lakh forty eight thousands three hundred and eleven). Cancellation charge deducted by ai is rs 15000/-. Hence i request you kindly help me to get my refund credited back into my sbi credit card. I am looking forward your kind help and reply.

Kind regards

Dr k subramanian
Professor
Department of biotechnology
Bannari amman institute of technology
Sathyamangalam
Tamil nadu
Cell: [protected]
E mail: [protected]@rediffmail.com

Sharing my experience about my recent travel from newyork jfk airport to delhi airport through air india flight. It was a long flight (15 hrs journey) and flight was overbooked as i got to know from their representative when i have asked for the up-gradation from economy to premium economy class.

Air india has given me a seat which was too uncomfortable. The seat was not getting reclined and i have to sit straight in upright position for 15 hrs. Due to this i suffered from back ache and severe neck pain and rush to hospital as soon as i landed to delhi. I have reported this issue to the crew members at the time of travel, to which one of them replied that they cant do anything and even if i develop any medical condition they are not responsible for it. Other crew members have not infact bothered to come back with resolution.

In fact this is not the single case. Few passengers were using crew's seat to sleep one by one as their seats were broken or not in condition to sit for even 1 hr. Several such issues were reported at that time itself to the crew. However nothing has been done.
I have paid full amount for booking my seat, then why should i compromise on quality? Air india is responsible for my medical condition and the bills that i am paying for my treatment. After all customer matters a lot. You guys are running your business because we are choosing your carrier to travel.

Dear air india team,

I puneet kwatra had lost my new brown wallet on the air india flight ai916 on my return flight from dubai started 22:00 dubai local time on 22nd june 2019 and reached delhi at 03:00 am delhi local time on 23rd june 2019. The purse is brown in color and had various debit and credit cards as well as priority pass cards in the name of myself puneet kwatra and my wife dhara kwatra and approx. 4000 dehrams.

Kindly register my complaint and please help locate my wallet by inspecting the allocated cabin and beneath the seats through camera recording as well. It seems its lost in allocated cabin above seats 27h, 27j, 27g as the cabin was already occupied by air india with their own belongings and hardly had any space for passengers to keep their hand luggage. Somehow, i had managed to place my laptop bag with wallet inside the front pocket without zip. The wallet might slip out from the open pocket and lost within the cabin itself along with air india belongings placed in the same cabin.

It might also be possible that i might lost my wallet beneath these seats.

It is a non branded brown color raxine leather purse.

It contains 11 cards in total including 2 priority pass cards in the name of myself puneet kwatra and my wife dhara kwatra.

Name on the debit cards and credit cards and priority pass cards -
- puneet kwatra (Myself)
- dhara kwatra (Wife)

9 debit and credit cards include :
- 4 hdfc bank debit cards in the name of puneet kwata and dhara kwatra.
- 2 hdfc bank credit cards in the name of puneet kwatra and dhara kwatra.
- 1 kotak mahindra bank debit card in the name of puneet kwatra.
- 1 canara bank debit card in the name of dhara kwatra (Wife)
- 1 icici bank debit card in the name of puneet kwatra.
- 2 priority pass card in the name of puneet kwatra and dhara kwatra.

The purse also contains approx. 4000 dehrams purchased from india in the bill name of puneet kwatra and dhara kwatra.

I further attach my passport copies of myself and my wife and my son as well as their boarding passes for your easy references.

Please help locate my wallet as this would be a great help.

I will be highly oblized. Please let me know, if you need any furthe details from my side.

With regards
Puneet kwatra
Mobile : +91-[protected]
Email id : [protected]@yahoo.in

AI 330 scheduled to keave for Bangkok at 0150 hrs on 22nd June 19 rescheduled for 0230 hrs. Even at 0230 hrs there us no AI staff at the gate / counter 76 and 77 to lets know whats happening. No announcement and no body. Somevody briefly appeared and vanished saying that there is ground power problem. The least passengers expect is communication but as the general perception, AI specizes in 'no communication'. What a pity!

I am head constable telecom sunil kumar from paramilitary force ITBP SHQ SRINAGAR., i need a certificate that prove no SEAT AVAILABLE IN ANY FLIGHT from SRINAGAR to JAMMU on JUNE 22nd 2019. As i need to claim my tickets my office staff is asking for the certificate from airindia. I checked with airindia offices in SRINAGAR airport and JAMMU airport they are not responding properly. Now i don't know where to ask and which office i need to contact.
Please provide me via mail
EMAIL. ID [protected]@GMAIL.COM
MOB. NO [protected]

I had traveled in AI flight from Mumbai to Calcutta on June 14. I was an international passenger flying from Newark to Mumbai by United and Mumbai to Calcutta in Air India flight.

My checked in baggage arrived in Mumbai without any problem, but did not arrive in Kolkata, and now this is June 19th, 6 days since I reached, but I have not received my baggage.

I had contacted AI staff in Kolkata who stated me that the baggage is with MIAL security for additional checking and once that is complete, the baggage will be delivered to me.

It's been 6 days now, I have not received my bags. I called MIAL security and they mentioned that all checkings are complete and it is in the hands of AI to pick up the baggage for delivery.

When I am calling AI they are giving all sorts of lame excuses. This is disgusting and highly unprofessional and disgraceful for an international carrier like AI.

I would like someone to contact me send me my baggage ASAP.

Respected Sir / Madam

My self Kalagara Naga Brahmam. i have received an email from quicker on 27-May-2019 i.e., Congratulations you are selected in Air India for joining process send your resume on what's app-[protected]. Based on the mail i sent my resume to the above mentioned number through what's app on 28-May-2019.

On 31-May-2019 i have received an reply what's app message i.e., "Post : Engineer, Salary-35500 Location : Vijayawada Airport Terminal 1 Joining date 07-June 2019. For this process pay the application fee Rs.380/- through online payment" and payment scan code also i have received.

On 01-June-2019 i did the payment of Rs.380/- through google pay scan code i have received And also one mail id mentioned i.e., "hr_air.[protected]@aircraftmail.com" i forwarded all my certificates to this mail on 01-June-2019.

On 03-June-2019 i was received an text message from air india i.e., "your application on process for the post of aero engineer in Vijayawada airport your documents verified by Air India verification number is AIR06195GE". On the same day i received an what's app message i.e., " training will be there 15 days for aero engineer post and pay the Rs.5510/- training fee refundable in first month salary". I asked official mail conformation for that i was waited two days finally he says after paying Rs.5510/- you receive joining letters.

On 05-June-2019 i have paid Rs.5510/- through google pay

On 06-Jun-2019 i received other message through what's app i.e., "Submitted your training fee. now the executive says pay the MNR PROCESSING FEE OF RS.8300/- then join next day i.e" when i saw this message i was really shocked from 06-June-2019 to 11-June-2019 i am not paid any amount and i asked official conformation but he replays " you will receive your joining letters through post after paying MNR Processing fee"

On 12-June-2019 I received message i.e., " if want to join pay your MNR Processing fee till tomorrow or if not able to pay wait till October next vacancies" at that time i am really in confusion mode.

On 14-June-2019 i have paid the Rs.8300/-

On 15-June-2019 I received message i.e., " No Vacancies in Vijayawada airport vacancies in Hyderabad and Bangalore airport " on the same day i agreed to join in Hyderabad airport and the joining date was 24-June-2019.

On 18-June-2019(today) hr says no vacancies now wait till august

So i am requesting you to please verify my documents and provide the genuine information to me right now. Because i have a hope with this job i was resigned my current job on 07-June-2019. and entire my family depends on my salary. now i lost my current job for this recruitment process.

Note : All the above communication done via what's app with the bellow mentioned person and me

Name of the person : B.NAMWAL, cabin No: 8, 2nd floor, Air India head office, Air India Building, Marine drive, Nariman point, Mumbai 400 023.

Kindly i am requesting you to please provide exact information regarding this issue.

For Your reference i attached screen shoots. Please find bellow attachments and give the reply as early as possible

--
Thanks & Regards
K Naga Brahmam
Conact : [protected], [protected]

It has been 2 times my flights have been rescheduled in 5 days and no good alternatives is given to me. Last flight update is done done just 15 hrs prior my departure. This is not acceptable as i had to change my plans and bookings multiple times. Now i am reaching mumbai around 9.30 in the night with no place to go at that time. I would like a compensation for my troubles and a night accommodation at the airport lodge on 18th night. Please see this issue on priority.

HI,
In regards to our recent traveling in Air India flight on 30/05/19, traveling booked for AI 130 London through Mumbai and connection flight AI054 Mumbai to Kochi, our first flight was delayed and only started at 21.30 hrs from London and the connection flight missed, next flight we got was AI681, we suppose to reach Kochi at 07.40 in the morning but our flight only reached at 21.20 hrs.

Please see the attached evidence of our journey plan.

Also we lost lots of pound because of flight delay - we booked taxi from 35 church field avenue CB223LA to Cambridge at 06.40 and then from Cambridge to London Heathrew Stage Coach bus at 7.10 to catch air india flight at 1315 hrs, we re booked again these taxi and another later service bus. Our flight delayed more than 8 hours and we reached only at Kochi after 24 hrs, Also we didn't had no lunch provided on while 8 hrs waiting at Mumbai, Me and My daughter was highly exhausted, shocked from our this journey and too very long to get settled.

I am seeking legal advice to claim these for compensation unless you provide these direct.

Please consider this is my formal complaint and let me know if you need further information.

Please let me know the outcome of our compliant.

Dear sir/ madam
1. I colonel A S Bajpai serving in armed forces. Sir/madam, i have tried to book air india ticket from air india website and also from the offices from Imphal and Delhi airport for journey on 19 Jun 2019 from Imphal to Delhi. There is no direct flight from Imphal to Delhi on 19 Jun 2019 so i will be traveling in air asia flight on
19 Jun 2019.
2. Hence, for Leave travel reimbursement i will be requiring non availability certificate from air india for the journey from Imphal to Delhi airport on
19 Jun 2019.
3. You are requested to provide me non availability certificate on my mail [protected]@gmail.com so that i will submit it to my account section for reimbursement please.
Thank you
With warm regards
Col a s bajpai

Good Evening Sir,
I am Abdul Umar. Already at the month of February I complained about the same issue, i.e., HR Bharatendu Namwal didn't give me job, As I lost my 25, 080rupees Asking Some application fees, duration fees etc. Till now It's over 4months, I didn't get job from him. Saying that 24th may vacancies open joining date may 1st week, now saying Vacancies Open in 21 june and joining letter Send to your home address. Repeating the same words from the past 4months. He is irresponsible even not Replying a message properly nor answering the call. Simply saying date and k dear.
So, Take this Complaint as serious Sir/Mam,
Thanking you Sir/Mam.

R / sir
Today I have fly by Air India flight to DEL-VNS my PNR no is Z44NC tody time was 09;10 am I m carrying toy which was plastic toy gun and there is no battery and I have informed counter staff the counter staff deny it is not allowed in any where if it is check-in or if it is as hand bag I told him to l giving in check in baggage he strictly deny for that I told him to my child is with me and they have contacted with sentiment he is crying over but he is not permitted to carry in check in baggage I have destroy that toy's and throwing in dustbin...and the counter staff said that if you Cary this toy you will miss your flight ...I m totally disturb.and back to home...

I think he wants I removed that's my son gift(toy gun) and give it to him.
It's very bad to national carrier if they're want they take catora, but no harassment to pax and please provide me CMD contact number also than I ask that toy gun is allowed or not. In check in Baggage
Please my complaint send to DGCA ALSO. And I m waiting your reply...

Hi Team,

My brother booked flight for himself and for his family from London to Delhi (travel date -4th may) and Delhi to London (travel date - 27th may).
Due to personal reasons, he couldn't travel on 4th May.
And booked another ticket and travelled on 10th May instead.

Complaint :
When he arrived on 27th may, he was told by air line staff that his returning ticket is automatically cancelled due to no show of onward journey.
They cannot board me until he buy new ticket and he was forced to pay 70k INR to get new ticket and he got harassed in front of public and airline staff, his family got scared by their behavior due to which he has to pay the amount as he cannot let them go alone. They forced to pay the huge amount by forcing and creating condition that only 10 minutes are left you want it ot not?

1. I wanted to know, why his returning journey was cancelled without informing him or emailing him?

He was forced to buy new ticket of 70k, when he was already holding ticket but your staff told him that they cannot consider my original ticket.

This all has happened due to unprofessional behaviour and non communication by Air India.

Who is going to compensate that?

I will never ever refer anyone Air India flight, this type of behavior is restricting to change India Image in front of world. Stop doing this and start treating humans like humans.

2. Please refund my money as soon as possible.

I am attaching my ticket details for your reference.

Best Regards,

Vaibhav Kohli

Respected Sir,
We had booked flight from Gauhati to Bengaluru (GAU-BLR) on 14th JUNE 2019 AT 17.40. This being a return journey ticket after visiting North East Region. We were 4 passengers Myself, wife, son and daughter.
We were on tour we flown to Gauhati from Bangalore on 9th June 2019 in GoIndigo.

Due to sudden cancellation of AI 728 flight which was informed over SMS on 13.6.2019 at 3.00 p.m. and a message stating that you are eligible for refund but no mention about any alternative arrangement by Air India.

We were not provided any other alternative arrangement by Air -India and because of which we were virtually made to suffer in streets the whole day without any hope because all other flights from Gauhati and Bangalore were showing whopping Charges ranging from Rs.14858/- to Rs28, 000 per head and for four persons, minumum Rs.52000/- was required for online booking of alternative flight by ourselves. And we had no money at all. Without minding about our plight, difficulties, mental agony, anxiety, mental trauma we underwent the whole day without any sort of help from AI, leaving all o[censored]s in lurch in the unknown State of Assam, is a mentionable complaint against Air -India, in treating the air passengers, with full harassment, throwing us to winds, to do whatever we want, but AI did not feel any responsibility thereby AI, is personally and severally responsible, liable, answerable, accountable for all the traumas we underwent.
Alternatively, it is not AI, but a distant relative of ours came to our rescue by booking alternative flight with connecting flight at a cost of Rs.59429/- through Spicejet.

Therefore, it is requested to direct, order Air -India to give us credit of Rs.59429/- as against Rs.22, 032/- for 4 tickets which they claim to afford credit after a weeks' time.
This difference of Rs.37397/- Air -India is liable, bound to refund me. Also, for their deficiency of service, deriliction, negligent attitude, the heavy amount we had to spend for our food arrangement, no separate lounge is also provided for our resting by Air-India. And, therefore, Air-India has to compensate Rs.10, 000/- for their fault in not making any alternative arrangement, additionally for the mental trauma, tension, agony, anxiety.

Yours faithfully,

Suresh.B.

contact No.[protected]

My parents have travelled from DEL-IAD on 12th June via flight AI103 (PNR Reference JGVMF)
To their misery the flight was delayed and diverted to Bombay. The flight was further delayed by 4 hours and to add to the problem all the luggage from the flight was unloaded and the flight was sent to IAD without luggage for all the passengers.

At IAD airport the form was filled and till date (15th June) there is no status update on when the luggage will arrive at the address provided. My parents are old and senior citizens and have not been able to take their important and critical medication due to all this. They continue to run with risking their lives without the necessary things.
This is inhuman, insane on Air india’s Part.
I want to take them to court for this act of theirs.

Kindly treat this as a formal complaint against them.

We had booked flight no.663 for Goa from Mumbai..PNR no. 7S6XNM
After arriving at the airport they said the flight is overbooked and we had to wait for 4 hours for the next flight..Oue entire plan got cancelled...We reached Goa by 6:00 pm, while we were supposed to reach by 3 pm..We had an important meeting which obviously got cancelled due to your stupid overbooking
I don’t understand why the hell do you take overbooking?? Are customers a joke to you??
I want a claim of atleast 10000 rupees because of the other bookings we had to do !

Actually I booked AI 126 from Delhi to Hyderabad for 14.6.19. It was about to start at 1715hrs. from Delhi. But they announced at 1700 hrs that it will start at 1730 hrs. But finally started at 1815 and landed at hyderabad at 2050 hrs. Baggage received at 2130hrs. Because of this I was not able to board the bus from hyderabad to chennai scheduled at 2115 hrs. But I have to be there at Chennai on 15.6.19. I am a central govt. Officer. For official purpose I am going to chennai. But counter staff were unable to help.Mental tension and I lost the bus ticket amount of Rs.1984.50. I request you to compensate for my monetary loss and mental stress.

I have a flight from lucknow to delhi by air india which is scheduled to depart at AI 812 @20:15 on 12/06/19. But actually it departs @2:30 on 13/06/19. I missed my international connection to Madrid which is scheduled at 1:25 on 13/06/19. I have to change the date now and it cost me Rs 18276 and other hotel expenses with mental illness. I need the compensation from the airline.