Claimed

Air India Complaints & Reviews

1
Last updated Apr 30, 2024
Complaints 3152
Resolved
294
Unresolved
2858
Quick Links
Statistics
Share
Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Air India
Customer Service Contacts

Air India Phone Numbers

Toll free
1800 180 1407
205
158
1800 223 7776
26
30
1800 625 6424
15
20
Phone
+91 11 2462 4075
54
44
+91 22 2581 8515
13
18
+91 11 2462 4074
10
11

View more phone numbers

Mobile
+91 84 4304 4488
70
66
+91 85 8396 8001
12
18
+91 84 4304 4499
11
17

Air India Website

Air India Head Office Address

Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India
400021

Air India reviews & complaints page 106

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
suhhithaarao
Report
Copy

my 2 bags are in mumbai

I was fly from hyderabad to tn on 25th august. I checked my bags in hyd. I need to collect my bags at hyd and check them again at mumbai. But my flight was from hyd was delayed so not able to check in at mumbai. My air lines is ai 051 baggage number[protected], 2nd bag is [protected].
1st bag is black rectanglar, 2nd is black bag with purple border.
Please ship back to tennesse. I filed a complained at aa....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:60172

I bought an expensive business class international ticket for air india flight ai-127 from new delhi to chicago on aug 21st, 2018. Despite paying such an hefty price for the business class ticket, my journey was a disaster. The seat number 9f was broken. I could not recline the seat at all. All the buttons for raising legs or to recline the seat were broken. Some metal rod kept poking my back all through the journey and now i am suffering...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
juleo
from Noida, Uttar Pradesh
Report
Copy

full refund issue during national calamity floods in kerala

Date of contact with air india customer care : 19 august 2018
Time of contact with air india customer care : 15:50 hrs
Air india representatives contacted: vishnu / venkatesh / shiv shankar
Client name : kunjumol b varghese
Ticket no.:[protected]
Date of journey: 21 august 2018
Total amount paid: rs. 6, 070
Total airline cancellation charges: 2, 625

Upon contacting air india...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mathavan Karthikeyan
from Delhi, Delhi
Report
Copy

don't dropped at the destination

I am booked 2 tickets from velankanni to Coimbatore, but they haven't dropped me in Coimbatore instead of they dropped in Kangeyam. They provide reason for the bus is breakdown. They are doing the same in second time.

They haven't arranged spare bus for all of travelers who travels in that bus. Also they aren't provide bus fare all o[censored]s.

But they communicated with private bus named vel murugan for our remaining...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I started my jatra kailash mansarovar on 21/07/2018 from lhr t2.
What a chaos at the airport. No body asked us anything regarding power bank in hand luggage or cargo.

Arrived at delhi airport boarding in for kathmandu i was pulled out to say that i have got coconut in my bag and i denied. They made me signed a paper to hold my bag. I could have demanded to have my bag but i didn't and carried on my with journey.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Raheema Shajahan E
from Ottappalam, Kerala
Report
Copy

air india

Address:Thiruvananthapuram, Kerala

Dear team,

This is to get a clarification on the airlines responsibility.

Me and my family was planning to travel from sharjah to cochin through the indian airlines ix-412 on 15/08/2018 @ uae local time 02.05.

The flight started late around 20 minutes and on the time ofnarroval they have announced that the flight cannot land in the cok airport due to the rain and theh confirmed with an apology...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rince Sebastian
from Kottayam, Kerala
Report
Copy

fake job offer

Including me 25 youngsters have got a job offer from Mr. Deepak M. He asked for an amount of rupees 3000 per head to register their name for this job. And he told that the amount would be refunded after 1 week. Unfortunately we believed him. He used to contact us by whatsapp and phone calls. He told that he is a trainee at AirIndia Banglore. He told us to gather in ### airport and he will reach there to see us. It was at 03/08/2018. After...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
My mother, a senior citizen (73 years) was to travel from new delhi to chicago on aug. 2, 2018 by ai 127. Owing to her old age and frequent cramps that she experiences in her calf muscles, we tried to ensure that she gets sufficient leg-room to stretch her legs by reserving a first row aisle seat (17 h) for her, for which we were charged an extra amount. This reservation of the special seat was done on july 13. To our horror, she was not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
G S Bhasin
from Bhopal, Madhya Pradesh
Report
Copy

refund of 8no unused esupersaver coupons

Address:Jabalpur, Madhya Pradesh, 482001

Reference Transaction ID [protected]A, Date 22/03/2017, booklet economy(10 coupons upto 750km), total fare Rs 40, 000/-

My travel route is Jabalpur- Delhi, when I had purchased it on 22/03/2017, Jabalpur - Delhi sector was in the scheme, I have used 2 coupons on Jabalpur- Delhi sector, later redemption on this sector was cancelled, ie informed by esupersaverhelpdesk mail dated 15/04/2017.If the scheme is for one year how...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chandra1980
Report
Copy

baggage damage

Address:411015

I was travelling from pune to delhi on 04/07/2018 via air india flight no: ai854, ticket no:[protected]c1, seat no:10d. I was having one number of check-in luggage. The luggage was in perfect condition when i handed over to air india for checked in at pune airport but found in damaged condition when i received the same at delhi airport. The damage was severe as the lock of the baggage was completely damaged as well as there were bruises,...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sejal Shrivastava
from Mumbai, Maharashtra
Report
Copy

food

Our flight from delhi to leh got delayed for 3 hours due to weather issues in leh.. We were in the flight only but the worst part was we were served really small sandwich one mango juice and one small water bottle. Thats it!! I mean sitting for 3 hrs n plus flight for 1:30 hrs we got only a piece of sandwich... Thats rude and really annoying..
Kindly improve on that.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tubby2325
from Kolkata, West Bengal
Report
Copy

shipment sent from india post not delivered by your airline

Address:700156

I sent a shipment via India Post on the 2nd of July 2018 to USA with tracking number EW[protected]IN and it is still not delivered. I raised a complaint with India Post wherein the feedback says the shipment was handed over to Air India on 7th July. I have sent numerous shipments to USA before which I assume goes via Air India so what is the reason behind this delay? I am considering approaching the consumer courts to claim compensation as...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
Gayathri Surendran
from Kollam, Kerala
Report
Copy

baggage delay

Address:Thiruvananthapuram, Kerala

I had taken an Air India flight from Singapore to Thiruvananthapuram via Delhi. On reaching final destination my checked in baggages went missing, the authorities couldn't track them down the same day. Filed a complaint which was filled by the official himself where he made a mistake in the flights boarded which is to be noted. The statement made by the Thiruvananthapuram airpot manager seemed inappropriate, he stated that the airlines might...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
avinash pandita
from Katra, Jammu and Kashmir
Report
Copy

refund issue ....not giving confirmation to paytm for refund ..delaying

Address:Jammu, Jammu and Kashmir, 180002
Website:airindia

- Forwarded message -----
From: Paytm Care
To: [protected]@yahoo.com
Sent: Friday, 20 July 2018, 4:48:06 pm GMT+5:30
Subject: Re: RE: Regarding your query with Paytm Care (Reference No.:[protected]

Dear Avinash
?
Greetings from Paytm.

We understand you have concern regarding the refund for order id [protected]. Please accept our sincere apologies.

We...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Mumbai City, Maharashtra

Hi, I had booked for a Air India flight from Mumbai-Mangalore for the 16th August. This was booked in May 2018 and I read in the news that some passengers are outraged due to the cancellation of flight on this sector for 3 months. The reason for this cancellation is strange, TO CATER FOR HAJJ PASSENGERS. I'm a Muslim, but I do not expect this. Why can't the government arrange additional flights rather than cancelling scheduled flights? br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DummyBoy India
from Delhi, Delhi
Report
Copy

ticket booking through mobile app

Address:New Delhi, Delhi, 110001

Today (16Jul, 2018) I tried to book ticket between Vijayawada and New Delhi.

Every time I tried to do so, the app proceeded through payment and after payment, the app acknowledged that the booking has failed and money had been deducted from my account. And this happened twice.

Since the booking failed, I tried to book the ticket through some 3rd party vendor .

But, 20mins after the booking, I got...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
karvind0003
from Bankura, West Bengal
Report
Copy

frequent flyer request for merger and updating my frequent flyer no

Address:Bellary, Karnataka, 583104
Website:www.flyingreturns.co.in

Dear Sir
I have to update my frequent flyer no which i am not been able to do this after so many tries and request to air india frequent flyer department . I have to urgently book a ticket through freqent flyer points since as per the air india records it is showing that i am having two frequent flyer nos which as per policy i have to merge but despite so many requests nothing is happening, It has become very frustrating now since...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
leodzb
from Delhi, Delhi
Report
Copy

need refund for train missed due to late flight

Address:769008

On 15-Jul-2018, AI 417 was approx 3 hours late from Delhi on its way to Ranchi and reached Ranchi Airport at around 4 PM. The flight has official time of reaching Ranchi at around 1.10 PM.

I was travelling with my wife on this flight and had an onward journey to Rourkela from Ranchi (Hatia station). But, due to the flight delay, I missed my train Tapaswini Express 18451 from Hatia station (Ranchi) which departs at 3.55 PM....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nehal2850
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund wrong deduction of fare twice for one booking

Dear

I had booked a Domestic Airindia flight on 10/07/2018 from Mumbai to Lucknow.

While trying to make payment i had a Errror msg so i tried to book it again and this time message was successful payment but i had deduction twice.

while i try to contact Air india they told me to wait for minimum 14 days which is a half month a long time i cant wait that long as it is not my mistake Airinidia had...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:22247
Website:AIR INDIA AND AIRINDIA EXPRESS

My name is swapnil patel
My family travelling from doha to Jamnagar Booking reference no (PNR): J1YNW

International flight reached at mumbai morniing 2 am and domestic flight is late due to operational reason.
Now ground staff refusing to take luggage. My family with two kids how can manage 10 hour all luggage, where they can stay ? No body giving proper answer, no cooperation from ground staff, rude talking with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy