Claimed

Air India Complaints & Reviews

1
Updated: Apr 21, 2025
Complaints 3170
Resolved
295
Unresolved
2875
Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kranthi610
Aug 17, 2022
Report
Copy

Refund Issue

I'm Sri Lakshmi Injam. I'd booked an international flight from Hyderabad to New Jersey on December 22nd, 2021 but I canceled my reservation and requested a refund. Despite multiple phone calls, follow up Emails and many written feedback forms I haven't gotten my refund yet. They keep saying that my money has been refunded but I haven't received any money. I've even asked them to share transaction details multiple times but they are not sharing...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jackson.y3k
from Chennai, Tamil Nadu
Aug 14, 2022
Report
Copy

Refund for extra baggage pending for 8 months

Address: Chennai

I was travelling from singapore to chennai on 6-dec-21, a week prior to my travel i had paid an additional 142 SGD on air india website for additional piece of luggage to carry my 55 inch TV. Unfortunately, on the date of my travel at the Singapore check-in counter, i was told tat the flight is narrow body and they cannot accommodate my 55inch TV though cargo door.The check-in folks told me to reach out to air india to Request the process...
Helpful
Found this helpful?
Write a comment
Report
Copy
Address: New Delhi, India

With deep regret, we are writing this complaint. My wife booked an international flight ticket to Doha, Qatar through makemytrip from Air India(AI 981, E ticket No.098-[protected]), the ticket was booked for 14th February 2022.

She reached Cochin International airport 3 hours prior to her departure (1.15am). She completed her check in and immigration procedures and reached the boarding gate on time. Boarding was supposed to...
+7 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jituranjan
Aug 12, 2022
Report
Copy

Payment not refund after 21day of complain

I booked flight tickets through air india website on 19 jul 22 and payment on debit card amount Rs16, 911.00 was deducted from my account but no ticket issued to me, no payment refunded to me after 21day from complaint.
Generated Ticket no.SQI3HB...
Helpful
Found this helpful?
Write a comment
Report
Copy
Dear Air India Officials, i am writing here as I am really disappointed with the irresponsible behavior from your employees.I recently came from Dubai (AI910) to Mumbai, India. I reached Mumbai, India on August 8th, 2022 where I didn't get my baggage(Tag: AI589870) on belt. At Mumbai airport one official informed me that may be my baggage have been send in another flight. So I will get my baggage by next day, delivered to my home in 2 days....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
saurabh civil
Aug 11, 2022
Report
Copy

Refund my ticket amount

Address: delhi

There was the worst experience with Airindia and Alliance Airlines. We had an air ticket from Raipur to Jagdalpur on 21st April’2022 (PNR – YT77Y, Flight No. AI 9886). When we arrived at the airport, the airline staff told us that the flight was canceled. And that was without previous information by mail or telephone. It was very painful. And till now they don’t refund my ticket amount. When we call customer care they don’t take any...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gokulakrishnan Govindarajan
Aug 11, 2022
Report
Copy

AIR INDIA - Ticket not confirmed, unable to change the return journey date

1. I originally booked my ticket via airindia.in on line booking site (PNR : J9BCY) on 7th May, 2022 from JFK to Chennai (MAA) via Delhi on 21st Aug (Forward Journey) and return Journey (17th Sep), for this I paid USD 2602.29 for 3 passengers (2 Adults and 1 Kid).
2. Later on, due to some circumstances I called customer care center on 14th June and changed my travel date to 1st Sep (Forward Journey from JFK to Chennai- MAA) and 25th...
Helpful
Found this helpful?
Write a comment
Report
Copy
Dear Sir / Madam,

Greetings of the day,

I had paid yesterday to book tickets from Chennai MAA to Muscat MCT through Air India App ..Payment Successfull but Delay in PNR issue in Air india portal and App. Sur Name: GURRAMKONDA. After that I have called to call center they told All is o.k and they gave REF: VGEXLM saying varified And will get PNR and Ticket number by two hours.
Please find attached same...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
indra771
from MADHUBANI, Bihar
Aug 8, 2022
Report
Copy

Ticket Not valid ticket no: 0982160783226 PNR: 6HYXD3

Address: MADHUBANI

Dear Sir
after re-schedule and extra payment of Rs 8640+9 (Rs 8649), provided ticket is not validate and our passenger Mr. Rabin Kumar Singh not travel. Abu Dhabi Airport authority has decline to travel of this passenger because provided ticket is invalid. he as ticket is confirm but payment not updated and ticket is not issue.
Ticket No.: [protected] PNR 6HYXD3.

NOTE : Customer has not travel in 1st booking dated...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kuzhikan
Aug 8, 2022
Report
Copy

Refund

I am Mini Thomas.I residing at New Hyde Park, New York.I book a return ticket to travel Kochi from JFK New York and Kochi to JFK New York.I purchased the ticket from Air India website on 4th November 2021 and paid $983.63 by credit card.My traveling date was from JFK to Kochi on 7thJanuary 2022 and return was 1st february 2022.Unfortunately I am not able to travel this time so I cancelled the ticket on 2nd January 2022.That time from the...
+2 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Shabz123
Aug 7, 2022
Report
Copy

I need my refund careless staff

I had booked 4 air india tickets 3 with Akbar travels and one with Air India directly. Departure was of yesterday 7:10 flight from bengaluru to Mumbai. I reached Airport around 5:54 as i was already running late i left my mother in law (patient) with the porter and ran to the counter. I asked for wheel chair then i went directly to one of Air India staff (Sapna) and showed my tickets and also asked her if check in is possible since my flight...
+3 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shabz123
Aug 7, 2022
Report
Copy

Flight missed due to careless staff

I had booked 4 air india tickets 3 with Akbar travels and one with Air India directly. Departure was of yesterday 7:10 flight from bengaluru to Mumbai. I reached Airport around 5:54 as i was already running late i left my mother in law (patient) with the porter and ran to the counter. I asked for wheel chair then i went directly to one of Air India staff (Sapna) and showed my tickets and also asked her if check in is possible since my flight...
Helpful
Found this helpful?
Write a comment
Report
Copy
Nitin Vijay sir For Sur Physics Wallah air india Cuntact Us.+8926 :-;24-:- 3362.. ##customer care pw. He is Legend, I am a beginner. When I was myself starting to solve HC Verma back in 2009, He was teaching physics for IIT JEE to students like me. So it's an unfair comparison and What is the need of such comparison ? Can't we all be good simultaneously with the new.....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vinhabbu
Aug 5, 2022
Report
Copy

Refund

Due to problem with Air india billing system, they deducted money from my credit card 3 times for the 1 ticket. I received partial refund, yet to receive full refund. I have raise multiple feedback forms and tried calling. support teams promises to call and never call back. please find the feedback numbers from air india website below and their corresponding status.kindly help....
+3 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Suryateja811
from Visakhapatnam, Andhra Pradesh
Aug 4, 2022
Report
Copy

Refund not Received

This incident happened between 10th -15th May, have booked a ticket via AIR INDIA portal to travel to my institute IIM for convocation, unfortuantely due to cyclone the "to" journey was cancelled by AIR INDIA as per govt orders, I have cancelled "from" ticket as well, earlier have booked and cancelled other ticket as well prior to 3-4 days, have called the customer care and informed the same they have said you will be getting the refund in...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
saxenaraj
from Mumbai, Maharashtra
Aug 4, 2022
Report
Copy

Revised Itinerary PNR Q3ATBV

Air India has revised Itinerary AI 490 STV to DEL from 30th Aug AM to 29th Aug PM which will be highly inconvenient for me as as my connecting flight to Frankfurt is on 30th Aug at 1330 hrs.

I have put request to provide me louge facility at DAP from 29th Aug 2300 hrs. to 30th Aug 1300 hrs. vide case ID 16702069 . but there is no reply from their side till date....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Amtg
Aug 4, 2022
Report
Copy

Refund not received

I have not received refund despite several request. Tickets were cancelled in May. E- TICKET:[protected].

Booking was done through customer care and payment was online.

Passenger Name: Amit Gupta
Original PNR: HDNZT
updated PNR: QZGP69....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
kunal sawhney 88
Aug 4, 2022
Report
Copy

Ticket refund and money back

Address: Delhi, india

We need refund back for E TICKET number[protected] under the name of Kunal Sawhney. At that time(8th July 2020) air India consultant told me PNR is already cancelled but we didn’t get our refund back in account. we called them 50 60 times after it but they sometimes response and then after listening they put phone on hold or either hang up.
my ticket is on 20th April from sydney australia to delhi airport.

looking...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kanak Tamrakar
from Noida, Uttar Pradesh
Aug 4, 2022
Report
Copy

Payment successful but didn't get any mail or confirmation

I booked my flight from Delhi to Raipur and paid the desired amount but i didn't received any mail or message from air india amout was deducted from my bank i don't know weather my flight is booked or not or please refund my money...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
O
Onkar Singh 1
Aug 3, 2022
Report
Copy

Money deducted from my account but ticket was not issued

On 01/08/2022 I tried booking tickets of Air India flight no. AI 788 from air india website and paid through GOOGLE PAY UPI the transaction was successful from UPI end but at the same time air india just displayed 'back to search'page again. So I don't get my ticket no reference number or anything and my amount was deducted. UPI confirmed that transaction was successful from their end.I want my money refund back or issue me ticket as soon...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy