Air India Complaints & Reviews

24 July 2021 - Booked tickets 2 one way tickets. Air India Web Booking eTicket (JSKZF)

17 July 2022 - Cancelled 07/17 via phone received email tickets[protected] &[protected] are cancelled.

22 July 2022 - Completed web feedback form WB-IDEL[protected] and acknowledgement received.

14 Aug - Follow up on Twitter. Direct Message sent per Air India request.

26 Aug - Let Air India know on Twitter that there was no email communication received. They had promised to get back via email.

Status as of 29 Aug - The refund is nor received despite complying will all Air India requests and all follow ups from our side.

ACKNOWLDGEMENT:

Thank you for your valuable time.
The feedback details are as given below for your reference.

संदर्भ संख्या / Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Online Tickets booked on Air India Website and Air India Mobile App
उप श्रेणी / Sub Category : Refund of Cancelled Booking
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI105
टिकट संख्या / Ticket No. : [protected] &[protected]
विषय वस्तु / Content : I called to cancel both my tickets which were opened on 21st Sept 2021. Agent was unable to give me any confirmation no. Please confirm by calling XXXXXXXXX that the tickets have been cancelled. What is the amount and timeframe for return to my credit back. PS: in every single call, it gets disconnected after a few minutes and agents seem in rush to end calls. Regards,
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 16/Jul/2022 01:07

Dear Sir/Madam,

I had booked a flight (PNR NOGN5T) from Bangalore- Delhi- Paris- Birmingham. Bangalore air India airport authority issued all the 3 boarding passes on 24th August 2022 and I travelled to Delhi. Unfortunately Delhi air port air India authority did not allow me to board the Paris flight since I didn't have transit visa to travel to Birmingham (I have work permit UK visa and have Indian passport). I don't see any document stating I need transit visa to travel to UK. Could you please provide me the document which states I need a transit visa. I would like to raise complaint against Bangalore authority who issued me the boarding pass. If I don't need transit visa, I would also like to complaint against Delhi air India authority (Mr. Muneebali Khan, Mr Vasu Sood and Mrs Anju Taneja) who harassed me mentally and for my financial loss of £1307.99. I request you to refund my ticket amount £1, 307.99.

Hoping my complaint is taken seriously.

Looking forward for your response.
Thanks
Poornima Roy

Hello,

I was trying to book a ticket from Kolkata to Deihi on 11th Aug but at the payment page the page suddenly displayed "Something went wrong kindly try again", the money got debited from my account but the booking failed and the page got reloaded. (Transaction Reference Number[protected]

After that i made a fresh booking and fresh payment and got my ticket booked in the name of Saroj Sharma but the amount that was debited for the failed payment never came back

It has been more than 16 Days now since I submitted the complaint at Air India Feedback page (Reference Number is WB-DCCU[protected]) but I have not received the amount of 5127 back in my account neither has someone contacted me till now

Kindly help me since the customer care tele callers are unable to help me here. Please refund my amount of 5127 back into my account.

Regards
Anjan Sharma
[protected]

I booked a ticket from CCU to Dxb for 29th August 2022 the booking was done through air india app on 26th August 2022 at 12.07 am through gpay UPI the amount have been debited from my side but I didn't receive any ticket or PNR after contacting customer care team they are not helping me with any proper answer. I want my refund as soon as possible.. please help me with this issue. I have attached the transaction details with this complain.

Hi,

I was rescheduling my Air India travel ticket from 10th March 2022 to 10th Feb 2022 . Transaction has failed but money got deducted from my bank account . They didnt issue the ticket as well. I went to Air India office Coimbatore and paid again and got the ticket issued.

But the money during online booking is not refunded yet after I have raised several complaint with AirIndia. Attached account statement screenshot which shows money deduction. Bank has asked me to reach out Air India for a refund.

Complaint raised with Air India :
Ref No. WB-INYC[protected]
Ref No. WB-INYC[protected]

Passenger details :

Sneha Rajendiran
Nigalini Karthikeyan

Booking Reference : J1F3
Ticket details :
( CJB to JFK ) Flight No : AI 539 & AI 101

[protected]
[protected]

Total amount deducted : 13679 INR
Transaction Date : 15th Jan 2022
HDFC Account details : [protected]
Reference No :[protected]

Please help me to get my refund to my original payment method which is below

HDFC account no : [protected]
IFSC Code : HDFC0003825

Hi,

I booked air India ticket for 10th March 2022 and selected seats by paying additional amount 5200 INR. Due to personal reason I rescheduled the ticket by visiting Air India Coimbatore Office and availed free seats during rescheduling. Original amount that was paid for seat booking was not refunded for me and my daughter who travelled with me. I have raised a complaint with Air India but no refund happened after 6 months.

Air India travel desk gave proof receipt and asked me to claim this amount after travel. But there is not refund after multiple attempts.

Date of travel : 10th Feb 2022

Passenger names :

Sneha Rajendiran
Nigalini Karthikeyan

Ticket details :

DATE OF ISSUE: 20JAN22
E-TICKET NUMBER:[protected]
RLOC: AI J1F37
EXCHANGE TICKET:[protected]

Solution : Please help me to get the refund amount to the below mentioned personal account of mine.

Account details :
HDFC : [protected]
IFSC Code: HDFC0003825

Dear Sir,
As Rehlat rules (one of your agents in Bahrain, +[protected]), the refund amount will take 40-60 days. I waited for more than 100 days, but yet not get the money. Every day I am calling for the refund amount and it is still with them.
Here I request you to please help me to get the money back and cooperate with me.
for your reference please see the booking details;
Booking Ref. ID.43829
Refund Ref. 998872 (applied on[protected]
Passenger Name: JohnyKutty Raju
Travel Date:[protected]
Traveling from: Bahrain - Delhi - Cochi
email: [protected]@gmail.com

Please do the needful to get my money.

Sincerely,
Solomon Eappen

Online Tickets booked on Air India website and cancelled flights on july 28th and feedback form shows under process since aug 16th

I have tried to book two tickets from Gauhati to Imphal Airport on 27th July, 2022 for an air india flight scheduled around 12.40 but ticket wasn't issued yet a sum of Rs. 8278 was deducted twice from my account.Accordingly, I have submitted a feedback form having ref. No. WB-DGAU[protected] dated 27th July, 2022.I have called your customer care a number of times and they even created a case id 16675229 for my complain.After all those efforts, I have not received my money back till now.I felt oppressed and toiled unnecessarily.It's been quite a disgust customer care service from your side.I regret my effort to fly with Air India.Procastination is the only solution air india customer care have provided me so far.

Please help me get my money back.

Ref No. WB-DGAU[protected] of feedback form.
I have sent screnshots of deducted amount from account i.e. transaction ID.Have contacted the customer support more than a dozen times.

Yours
Md Anish Khan

I am a student and I had booked a flight ticket for Bombay to Frankfurt on 5th August, 2022 [Ticket attached for your reference].

Before booking the flight ticket, I had spoken to the Air India Customer Care [call proof attached] and confirmed whether the Extra Baggage Allowance for International Students is still valid and he said YES.
He also mentioned that I need to submit a valid VISA, Passport and Student ID DIRECTLY at the airport counter and I will be allowed with 3 Check-In bags. I booked a flight ticket of Air India solely for this offer.

But now it is mentioned on your website that this offer is not valid on tickets booked after 31st July.

Now, I either want you to:

provide me an E-Mail confirming I can carry 3 Check-In Bags

OR

provide a Full Refund.

I have already bought and arranged all my luggage. Kindly do the needful.
Expecting a positive reply.

Regards,

Sushmit Salvi

I travelled from Paris to Chennai through Delhi. The booking code is NKB3LY. The flight number is AI 142 from Paris to Delhi and AI 429 from Delhi to Chennai. The flight left from Paris at 21:00 and reached Delhi at 8:30 which was late by 25 minutes and given the transfer time being reduced considerably from (1hr 40mins to 1hr 15mins (due to the delay)). When I exited the flight to catch my connecting flight, the air India authorities caught few people at random for, 'Covid tests' which wasn't specified any where before and I was charged 300 rupees for that which was okay. But, due to this, another 40 minutes were WASTED. I needed to go through immigration, collect my baggage, go through customs check, check in again and clear the security for my connecting flight in 40 minutes. But, after I completed my immigration, it was already 9:25 and I saw so many people still waiting to collect their baggage. Due to this delay, the people who had connecting flights to various locations such as Chennai, Hyderabad, Bangalore etc. missed the flight. But, then we were informed by the Air India authorities who themselves were late to the location that we will be getting boarding passes to the next flight which is not acceptable, totally unforgivable. On top of it, we were made to stand for an hour without any food, no prior communication about the scheduled time of next flight. WE WERE PROMISED BY YOUR AUTHORITIES THAT WE WILL BE PROVIDED WITH A DELAY CERTIFICATE, A MEAL PASS, VOUCHER.
There were total of 41 people including me who missed their connecting flight to Chennai due to YOUR mistake. We were informed by your authorities that our next flight will be at 13:35 and that we will be give boarding passes by 12:00 PM. The time was 12:00PM and still no boarding passes were issued and when we asked the authorities what was the reason for delay, they kept answering it will be ready in 5 minutes but this drama went on till 12:40 (the flight time being 13:35) and finally our boarding passes were given. But, already the place was so crowded and this should have been well planned so that we would taken that flight without any hassle. But there were fights between the airport security and your authorities because of all this drama. But, finally, we checked in. When we reached the security, the time was already 13:15 and there was too much crowd and we were in so much hurry to clear the security. FOR YOUR INFORMATION, THERE WERE SO MANY OLDER AND ELDER PEOPLE ALONG WITH US AND EVERYONE NEEDED TO GO THROUGH THIS. When we cleared the security, the time was already 1:25, we needed to rush to the gate given the time constraints which was so far from the security.
We didn't anything we were promised and besides that myself including all the other 40 people are not going to book our flights through AIR INDIA EVER AGAIN!
We didn't expect this from AIR INDIA. It was so poor and the situation was mishandled, your representative were so arrogant and all of them didn't speak English! Due to this, we had so many plans which we needed to do on Saturday but everything got messed up due to this!
I'm attaching all my boarding passes and proof of the crowd mess created by AIR INDIA!

I, Ritu Sinha have booked a ticket on 19th August 2022 from Air India website from Delhi to Kolkata with
PNR no. LCXR6P. My money was deducted but no ticket was issued. After calling Air India they told there has been a network issue and the money would be refunded within 14 working days. With no fault of mine, money and journey plan is being held up. I am a Senior citizen and Cancer patient.AirIndia shows no consideration to even inform the passenger when the passenger will get refund officially. I have attached the proof where its evident that the money was sent to Air India. As a Senior Citizen I want sincere apology from Air India and immediate refund.

Hi,

I have booked my Air India ticket on Air India website on 4th Feb 2021 from Bangalore to Muscat for 11th Feb 2021. I have cancelled my ticket by email and also on customer care on 10th Feb 2021 due to Covid cases. They have promised to refund the amount within 14-21 days however its been 18 months I haven't received yet. I have been following it up by email and also customer care call center and every time they are processing it and will be refunded within 14-21 days. I have also communicating on twitter Air India, they have promised the same again. Please see below feedback form ref numbers which they have asked to do, I have done 3 times for the same.

Air India Feedback form ref: Your Reference Number is WB-IBLR[protected] - 1st One
WB-IBLR[protected] - 2nd One
WB-IBLR[protected] - 15/07/2022

After much following they have provided the ref number as below on 22nd July
Dear Mr. Kishore, as checked with our concerned team refund has already been initiated from Air India side with RRN NO. VEP[protected]. Kindly refer to your bank for further queries.

So far I haven't received the amount and I have asked the bank to check the RRN number above however they have mentioned they can't trace with that and requested "Dear sir,

Please confirm the transaction debit date and from which account that transaction was done " Credit card " also share the merchant refund mail confirmation and refund amount."
I have posted the same on twitter however they haven't responded after this.

Booking Ref: J1P3P
Eticket #[protected]

Kindly do the needful and help.

I've paid the amount INR 4575.00 at 7:55 AM on Monday, 22 August, 2022 for the purpose of flight booking using the UPI PAYMENT method.

My money has been deducted from my account and the payment status is being shown as PAID.

However when I returned to the webpage it showed an error and the request could not be processed.

So kindly assist me getting my money i.e. INR 4575.00 back ASAP SINCE I'VE NOT ONLY LOST MY MONEY BUT MY FLIGHT BOOKING AS WELL.
I'M A STUDENT AND ALREADY MY TIME AND MONEY ARE BEING WASTED.

SO IT IS MY HUMBLE REQUEST TO YOU KINDLY REPLY AND ASSIST ME ASAP.

My flight was rescheduled by the airlines so for confirming if the flight has been rescheduled and wanting my refund I called their customer care thrice
And those three times I was told three diff things
Then I was told to contact my travel agent since I made booking through them
And when the travel agent contacted them they said that I have confirmed the tickets and it can't be refunded which is a lie. All the three times I called to get some info, I never confirmed. Also what would I confirm? The flight timings was changed 'by the airline and I just had the option either to reschedule or get a refund.

I have booked a ticket for my elderly patients. Booking Reference is JI8WJM. While booking 4C was a free seat and I purchased 4B by paying 1000 rupees. So that they can stay together and have access to the toilet.
During Webcheckin, my mother seat is automatically re-allotted for 18c and 31f.
I called customer service many times, they are saying 4C is a seat for People with infant .If it is so, why did the software seat mapping allot us 4C in the first instance? It should have only allowed people with infant. I would have purchased an alternative then itself.

Now you are expecting the 75-plus aged elderly woman having some health issues to travel in two different seats in her journey that too without her husband.

Air India has to really get corrections in their software for the seat allocation process. Once allocated should not be changed. Any seats reserved for Vuxen should only be allocated when they are with infants. There should prioritise the Elderly nature and accommodate them in accessible locations.
Best Regards
Ram

I had booked a ticket with number[protected] from Bengaluru to SFO for July 21st which was cancelled by me on May 30th. I have been following up multiple times via email and calls and keep getting informed that the refund is done and the money will be credited in 7 to 21 days. It has been 90 days now and the money is still not credited. Also, they refuse to give the transaction reference number to check with my Bank despite repeatedly asking for the same. There is no escalation contact also for talking to on this issue. I would like my money refunded asap.

I'm Sri Lakshmi Injam. I'd booked an international flight from Hyderabad to New Jersey on December 22nd, 2021 but I canceled my reservation and requested a refund. Despite multiple phone calls, follow up Emails and many written feedback forms I haven't gotten my refund yet. They keep saying that my money has been refunded but I haven't received any money. I've even asked them to share transaction details multiple times but they are not sharing any transaction details and they always ask me to call again. This has been going on for 8 months.

I would like to know what's your problem in refunding my money. I need them to take immediate action on this issue and either share refund transaction details or refund my money without any delays

Ticket number:[protected]

Feedback Reference Number: WB-IHYD[protected]

I was travelling from singapore to chennai on 6-dec-21, a week prior to my travel i had paid an additional 142 SGD on air india website for additional piece of luggage to carry my 55 inch TV. Unfortunately, on the date of my travel at the Singapore check-in counter, i was told tat the flight is narrow body and they cannot accommodate my 55inch TV though cargo door.The check-in folks told me to reach out to air india to Request the process my refund of 142 SGD. Its been 8 months and customer care team makes up excuses saying they are not able to see booking coz o[censored]pgrade.

With deep regret, we are writing this complaint. My wife booked an international flight ticket to Doha, Qatar through makemytrip from Air India(AI 981, E ticket No.098-[protected]), the ticket was booked for 14th February 2022.

She reached Cochin International airport 3 hours prior to her departure (1.15am). She completed her check in and immigration procedures and reached the boarding gate on time. Boarding was supposed to start at 12: 45 am. She heard from the other passengers that the flight was delayed and continued waiting. Around 3 am, the ground staff came and said the flight is cancelled due to technical issues and all passengers will be offloaded and sent to a hotel. They said they are repairing the flight and the new departure time will be 4. 00pm.As instructed by the ground staff they moved to the hotel and were waiting for the update. Around 12 pm one duty manager came and said flight is called off and the full amount can be refunded if we want. During that time travelling to Qatar was very difficult. we had to book hotel quarantine, take RT-PCR within 72 hours prior to departure and upload all the necessary documents to obtain Entry approval to Qatar which is valid for only 01 day. Changing the arrival date simultaneously affected the hotel quarantine, RT PCR and the entry approval.
As the ground staff don’t know when the next flight will be. She requested a refund.
She booked another flight on the next day, changed the hotel quarantine check in date, took new RT PCR and obtained entry approval for the next day. For all this we had to pay an additional around 7000rupees.

We were waiting for the last 06 months for the refund. until now company failed to refund my money.

Considering the above facts i wish to register a complaint against Air India and a compensation penalty of 10, 00, 000 Rupees for the difficulties we faced and delaying the refund.