Air India Complaints & Reviews

I tried to make a booking online today morning for a flight from bangalore to mumbai.in just a matter of minutes the website kept hanging up and i kept retrying to get my booking through. Now i have multiple charges on my ticket which is very exorbitant. I would like someone to look into the issue and help me get a refund.

The pnr number is yc9xf
Last name on the ticket is prakash.

I had chose to fly with air india for the first time in my life. And i guess that was the biggest mistake i committed in my life. Its was 5:23 hr when i got to the counter for my boarding pass and they straight away denied to give me the boarding pass. I told them that i was coming from chandigarh as i went there for official work and prior in the evening i got to know that my grandmother expired, so i booked my ticket at 7:59 pm on 01/12/2017 i. E. Friday and got my ticket booked for 1st flight in the morning to bhopal at 5:55 am on 02/12/2017 i. E. Saturday as everyone one was waiting there for me to arrive to start with the funeral.

The staff from the air india wear so ruthless they dint even bother to listen to me for once they said you are late and will not allow you to take the flight. I had already explained them the whole scenario. Still they dint consider. I literary begged them to allow me it is important, but they wear so stubborn that they din't even consider the situation i was going through. On top of it they are not even giving back my fare for the ticket that i have spend for the ticket.

I guess this is how government company works for their citizens. I would never prefer to travel by air india in my lifetime again. Indigo, spicejet, etc.. Being private flyways they value the customer more than the government company does. I would rather go with the private flyways company from now on. I am very disappointed with the services of air india being a government company.

My only complaint is to get back my fare for the ticket that i have paid for no reason as they dint allow me to board the flight. I had paid 4771 rupees for the flight and want my money back.

Kindly go through the complaint on an urgent basis. And do the best possible regarding my complaint!

Regards
Triptita ghosh
[protected]

Even though i have run out of my patience to speak in a befitting manner, i still have my dignity left unlike your airlines. Your prestige and false pretence is rather a perfect image of whats wrong in civil aviation sector. I am a government official who despite running into lot of horrible experiences with your proud airlines in the past still hoped for a better hospitality from your airlines because of your position as a government official friendly airlines. But your airlines again mercilessly proved me wrong and made my experience even more horrible than i expected out of your "falsely claimed" prestigious airlines.

On 3rd dec i boarded ai075 for bhubaneshwar at 11pm. I honestly admit my mistake for putting in a power bank in my check in baggage because of which it got detained at delhi airport.

I am writing this grievance on 4th december sitting in bhubaneshwar without my baggage. I was assured by your security staff that i will get my baggage by next flight after they got the authority signed from me. I have also humbly offered if i get down, clear my baggage and come by next flight but i was again assured by your staff that my baggage will definitely arrive at bhubaneshwar by next flight. It did not. I had to stay in bhubaneswar for one whole extra day upsetting my travel itenary which costed not only me but govt of india which is paying the expense of my travel. Its exactly 24 hours after which i am writing this. I have following issues to complaint :-

1. Why was i promised falsely that my baggage will be there in next flight by your airline staff when it was actually in control of airport security? Was there actually a need of being a midwife?

2. Why was i not briefed about the fact that i have to email my boarding pass, pri form and id proof to your email id debag. [protected]@airindia.in as soon as the power bank was found in my luggage?

3. Why even after sending all documents to your office at delhi at 10pm at night, there was no action till 12 noon on 4th dec?

4. Why would the helpline number [protected] call representatives falsely promised that my luggage has been kept in ai 473 on 3rd dec when it was not?

5. Why no answers were made when i incessantly called [protected], [protected], [protected] from 0930am to 11pm on 04th december? They are still not receiving any phone call on these numbers.

6. Why the seriousness of the issue not briefed to me properly so that i could take a conscious decision at the time the matter was reported to me?

7. Lastly, where is my bag and when will it come? I am tired of calling and emailing.

Submission:-

Date of incident : 3rd dec
Complaint number : bbiai 12994
Passenger name : cat nitin thapliyal
Flight no : ai075
Description : power bank found in my check in baggage while onboard flight from delhi to bhubaneshwar. I have apologised for the inconvenience caused to airlines. I offered if i get down and take next flight but was assured that it is not required. Inspite of the assurances, no action taken and the baggage has still not reached bhubaneshwar airport. I have emailed pir copy, id proof, boarding pass copy and authority letter at 10pm 3 dec and 10am 4 dec, but still no action taken.

Desirable solution : your airlines has caused me serious official, financial and personal loss by not keeping up the assurance your staff offered me at delhi airport. There is no solution to this problem because that is not the problem. The problem is that your airlines is not bothered about customers, so why would you take an action on it? If your airlines genuinely wanted to help, you would have. Its not a herculean task to take out a power bank from a baggage after the owner has given full responsibility to the airlines and accepted the mistake on his part. It honestly shouldn't take 24 hours. But, since your staff said minimum 24 hours, i am writing this complaint exactly after the passage of 24 hours.

I honestly can think of only one solution to it. Please handover my baggage to me and i strictly forbid myself to fly with airindia from now on.

Congratulations on losing another customer because of your incapable, incompassionate and heartless dealing with a customer grievance.

Please also brief and educate your staff on how to handle situation like these. They were as clueless as i was. Your staff could have briefed me about the documents to be produced for the clearance of the baggage from security. Please also ask your tele operators to pick up the calls made on the helpline numbers.

I want to report an incident where i left my jacket in the plane and was given wrong information by your staff, because of which i had to pay to take my jacket back.
Details of the incident are as below and the mentioned employees were responsible: -
Ms. Kamini (On duty at night of 30th nov'2017) gave me wrong information that i could collect my jacket next day and their team member would come out of the airport at gate no. 8 to deliver, i just need to call a phone number… however when i reached at the airport and called the provided phone number the staff said we need to pay inr 300 and collection of jacket will take one hour. The representatives mr. Shivam sharma, mr. Yogesh kumar, ms. Meenakshi sharma (On duty at 1st dec’2017 evening) were rude and harassed me stating that if you don’t pay the charges then they will not return the jacket and said that you can do whatever you want to, we will not help you.
I explained them that ms. Kamini confirmed that the jacket has been found by the security staff and she confirmed that air india representative shall come out to deliver the jacket and we need to simply call the phone number given by her. But your staff simply ignored my request and did not help at all. They were very rude and said we cannot help you, you can go and complaint to anyone.
After this my husband shouted at your staff that you are trying to cheat us, because it was your employee who gave wrong information to us then why we should be penalized.in return your staff said that if someone from our side gave you wrong information then “usko faansi thodi laga denge” my point here is that if your staff is not giving correct information then why we as a customer being penalized it is not a matter of 300 rupees its matter of ethics.
When my husband was arguing with your staff about this, ms. Meenakshi sharma said “aapko jisko complaint karni hai kar lo, hum kuch nahi karenge agar aapko jacket chahiye toh pehle 300 rupees dijiye”
Air india does not bother about their customers and they try to threaten the customers like this.
I need a resolution to above problem and strict action to be taken to above mentioned names along with refund of 300 rupees from air-india, else i will go to consumer court.

Waiting for response.
A very dissatisfied customer
Shweta dhingra
+91-[protected]
+91-[protected]

I was travelling from kolkata to mumbai on 03 dec 17. As per my boarding pass the gate no. Mentioned was gate no. 23 e. I reached gate no. 23 e well before time around 1550 and the scheduled departure was at 1650. After reaching where i was told that gate no. Has changed to gate no. 15. Which was totally the other end. The announcement was also being made for same. And the departure schedule also showed gate no. 15. I went all the way back to gate no. 15. I reached there waited for some time till 1615. But i could not see any boarding taking place so i asked the security person. He told me the gate no. Has again changed to gate no. 23 e. I'm 6 months pregnant. I had to rush back all the way back to gate no. 23 e. They should understand and make the right decision because it's feasible for everyone to rush as per there whims and fancies. Specially pregnant ladies like me and people with medical condition, it causes lot of inconvenience. Kindly look into the matter

I, jaspal singh aged 65 yrs, senior citizen not feeling well was to board air india flight no. Ai-678 attached - airindia e-ticket#[protected] dt.27/11/17 at 9 am the cost incurred was rs.3390/-.
I was not well, still i reached airindia counter 45 minutes before departure.
The helpdesk people rushed me to the counter & also shouted to the concerned officer that mumbai passenger is here & counter row is open/closed, which they replied counter is open, send the passenger. But when i gave them my ticket for boarding pass, they kept it with them for about 5 minutes & later on they returned the ticket & said you are late by 6 minutes, which is mentioned on my ticket by them, now the counter is closed.
I went pillar to post with a request to permit me to board this flight, but air india senior staff were also adamant & rude with me, refused & told that they cannot do anything.
I made several requests for helping me to board the flight as i was on time & counter was not closed as they already confirmed this to the helpdesk staff, which may be all clear in the cctv footage at the airport.
I was to travel for a very important meeting at mumbai, which i could not afford to miss.
Now that i have missed this very important meeting today i. E 1.30pm at mumbai, this has made me suffer a huge loss of more than rupees 10 lakhs & i had also to immediately buy another ticket for evening flight of airindia to mumbai attached - airindia flight no. A1 102 e-ticket#[protected] dt.27/11/17 at 5 pm costing rs.7905/-, where i was refused for senior citizen discount as this ticket was not booked 7 days in advance.
I call upon air india to pay me double the airfares of both the flights amounting to rs.22590/- & also damages for the harrassment, time & business loss, which is due to the high headedness & misbehaviour of air india with a senior citizen, which was intentionally & deliberately done by them to extract money, which is very bad practice against the law of humanity & legally.

Now that if i don't hear soon from you, i shall take legal action against air india & also i shall have to approach all media for this misbehaviour & harrassment done by air india with passengers (Senior citizens), which will be at air india cost & consequences thereafter.

Hoping for a prompt refund & damages asap..

Regards
Jaspal singh
[protected]
[protected]

Sir,
During travelling from port blair to chennai at ai 550 (27.11.2017) port blair to chennai, cabinet crew staff (Girl plus gents) has ignoring my request for water three times. I feel shame in front of my wife. Please take suitable action against them so that other passengers may not suffer.

Naresh kumar jerath
D-181, moti bagh-i,
New delhi-110021

Passenger sanjeev vijay & anila vijay

We have travelled from delhi to aurangabad on 28th nov. With 6 baggages. Flight no. 441
We reached aurangabad at night.
When we reached home we found one baggage was damaged.
Next day morning we informed to your call centre & they advised to contact airport, spoke to person & also visited airport but they are refusing to accept the claim as we did not inform during arrival.

Please note that since there were 6 baggages we colud not see the damage. Since the damage & complaint is genuine we request you to accept our claim.
Photographs of damaged baggage is enclosed

Thanks

Sanjeev vijay
Flying return no.[protected]

My flight was from gwalior to delhi and then to patna on 29.11.17. Flight at gwalior cancelled after boarding. We with my two family members again take the next day 30.11.17, flight from gwalior to delhi, from where our connecting flight was ai 409 which was delayed by about one hours. When we reached at patna we were informed that our luggage were coming with next flight. Because of all this issues we were not able to attend a reception at our hometown gopalganj.
I have three complaints:
I) why flight at gwalior cancelled after boarding, inefficient and completely ineffective air india to advise me in details.
Ii) why, our luggage couldn't taken by ai 409 itself
Iii) how air india will compensate the mental agony my family has faced as there were not able to attend the function
Air india to take up the staff responsible for their deriliction and for the mental harassment bestowed to me and my family
Regards

Anand kumar
&
Rajeet chandan
&
Kavita baghel

Flat no.607
Metro vihar
Dmrc officers' quarter
New ashok nagar
Delhi 110096
[protected]@gmail.com
M_ no - [protected]

I tried to book air india to and fro tickets ai729 and ai775 for ms pushpa karakoti and mr. Manoj singh gariya from kolkata to guwahati on 27/11/2017 but due to some error it was not successful. But an amount of rs. 27485/- was deducted from my account which i have not got back till now.

My name is pushpa karakoti
Mob no. [protected]

I want to get my amount back.

My name is rohit mehta i booked a flight of air india from indore to mumbai on date 29th november my flight no is a19627 and the timing of the flight was 12:15 ironically. I have been continuously getting message of the delayed flight from 28th morning first it was delayed for 40mins and than i got a call that the final time of the flight is 1:20 pm. I reached the boarding counter at exact 12:39pm i mean i m hardly late with few minutes. The woman behind the counter said that now it's shut i even dont have luggage to carry just a hand bag. They said they announce that they are closing the counter which they didn't. You can check in your details how many passenger have missed this flight as they were just 5mins late. If your flight can get delayed for an hour can't u consider a 5min late passenger that to even without luggage. I booked this flight for 5000rs and i wanted to visit my grand mother who was in hospital. That is a not a how you treat your customer and being air india the airlines who represents india all over the world. This is not done. I will tweet this and make it

My case is as under:
Air india which claims to provide senior citizen concession, for the domestic sector had charged me, a senior citizen, rs 7, 485/-for a coimbatore-mumbai ticket; whereas the normal adult fare is only rs 6, 671/-. When i pointed out this gross anomaly i was given a very confusing reply which did not address the problem at all.
Instead of extending senior citizen concession to me, air india has overcharged me by rs. 814/-

Was traveling from kolkata delh dehradun on 19th nov 2017 on air india flight no. 9i 609. On arriving at dehradun, i found my luggage was heavily damaged beyond any repair. When i approached the air india local office at the airport, they verified the luggage and issued a damage baggage report and said that since it is a very small airport, they can only issue the dbr but i need to claim against the damaged only in the bigger airport...

From, pabba vijayalakshmi, visakhapatanam. Andhrapradesh, flight no a1 112. Etk:[protected]c1, origin london - destination visakhapatnam airport. Ihave trust air india and l will get justice. My checked in luggage did not arrive in time and latter when it’s return its damage and locked missing. And some items inside where damage. Mainly the handle was broken in a such way that ican’t carry. Then i complain to the concer incharge mr. Jeevan garu there. Mr. Jeevan has taken the complain and also with many photographers and given acknowledgement for the complaint. The baggage which was damage was not belongs to me it’s someother one. So i sincerely request you sir to repair my luggage. Looking forward to your prompt action against my issue. Ineed my baggage should repair.

Dear air india team,

Sub : not allow to board the flight

Del 6:10 to nag 7:45
Flight no. Ai-469
Ticket # 098-[protected]
Passenger name : rajesh juneja

I have a complaint against air india airline that they have not allowed me to board the flight & reason by them was i am not on time to board??? I ask air india what is the time to board the flight 30-45 minutes prior?? I reached airport before 60 minutes from takeoff time flight time 6.10 am i reached 5.10 am, so what was the correct reason to not allow me in the flight? I was not only one their who was denied to take the flight near about 6-7 passenger were not allowed to board. Does air india trying to steal the money of common man?? Or they think this is very easy way as common man cant do any thing against them, also i tried to submit the complaint on air india feedback panel but guess what i got?? Server error wow just as expected proof attached.

It's all about trust, loyalty, we common man have in over system that we will get the justice, but every time we are crushed by different different type of things in our system by big big companies because common man doesn't have their roots in political system or they just don't want to get into it, so he leave things like this & say inside him let it be, but till what time?? I am here not because i lost money but also i need justice on this there are many many small matter of same category but no solution so far from any one, i ask today just check & search you will find so many matter from all air lines on internet every one is screaming, shouting to get justice but till date there is no hearing why?? Till how long this will be repeated???

I need my full money back with the charges of my hotel stay as i have to stay today in delhi just because air india airline, also this is not only the loss i am bearing i have a meeting with my client who comes from b'lore in my factory today which i am not able to attend just because of air india.

I am attaching the detail to proof my self correct even i have another passenger complaint copy too.. Find attachment..

Looking forward to your prompt action against my issue..

My parents (Father 82+ years old and mother 71 suffering from dementia) were scheduled to fly air india flight ai 0020 on november 16 at 1425 hrs from delhi to kolkata (Yedr 8 and yedr 9) but my father suffered a grievous fall and had to be taken to medanta hospital at the igi airport where he underwent five stitches over the left eyebrow and the doctor didn't allow him to travel as a result.
When i went to see him on being informed at 4 pm ai staff asked me to provide a date within the next 7 days for them to give another passage without any extra payment. I requested that since the doctor had advised the stitches be removed in 12 to 15 days' time to kindly consider his age and both my parents condition and give a passage after that date, that is in early december. The shift manager speaking through his juniors refused to give in. I left with my parents on the assurance that they are discussing the case and a remedy will be found.
It has been 9 days since then, and nothing has been done. I have been running from pillar to post to find a solution. I was told that i have to go to safdarjung airport to do the needful. On reaching there i was informed that i have to pay around rs 10, 000 more to match the current ticket rates!
Kindly tell me, how can one subject a non-pensioner 82 year old travelling with his wife suffering from dementia to this kind of gruelling stress and trauma when all he wanted was to be able to go to warmer climates to avoid the delhi cold?
If ai wanted him to travel with a bandaged head without recovering from the injury then they should have allowed him to travel on that same day! Who will be responsible if he had suffered a similar fate all over again just because a shift manager couldn't understand his medical condition?
Please address this urgently and revert. I would like ai to keep its word of providing him another passage at the earliest without him having to pay anything extra.

My tkt was booked in ai 9834 from bikaner to delhi which was scheduled to depart from bikaner at 15.10 hrs on 23.11.2017. However, it was rescheduled for departure at 16.15 hrs & arrival time at delhi at 17.45 hrs
As a result of which, i am get a window of 10 mins only to catch up my next flight which was booked from delhi to patna for the same date (With scheduled departure time as 17.55 hrs), by go air services.
Can team air india suggest me, how i can catch up the next flight with an window of 10 minutes only.
I called customer care (Make my trip & air india) for making an alternate arrangement. They denied stating that this can't be done at their end. They suggested to talk to the airport duty manager for alternate arrangement. However, duty manager also denied the request stating, they cant help it.

Please guide me what can be done in this case.

This is regarding booking of air ticket in airindia website yesterday, 22.11.2017.
The ticket (Multi city) was booked for kochi to bhopal and the payment was made through sbi net banking. An amount of rs. 29, 134/- was deducted from my bank account. The ticket was not booked and an error message was reported by the website.
The amount of rs. 29, 134/- was not returned by air india for the un-booked ticket.
Name of the passenger: shri. N. Somasundaar
Phone no: mobile: [protected], office:[protected]
E-mail: [protected]@nic.in
Payment made from : sbi bank account
Transaction reference as per bank account: jsbi[protected] gackpfxtransfer to[protected]
Date of booking: 22.11.2017
It is requested to return the amount to the sbi account immediately
P. Sivasubramanian, assistant registrar, drt1, ernakulam. [protected]

I had booked a ticket for my son from mumbai to chandigarh as per the following details. He could not travel in october as scheduled. When i called up the call center to cancel the ticket i was told that i could use the ticket on any other date within one year without any charge.
Today when i called up to do that, i was conveniently told that it would not be possible. I would have to cancel theticket and would not even get my frequent flyer points returned.

Traveller
Rohan kaushik tkt no. 098-[protected]
Web reference aibe33711487
Booking reference jl0j0
How can you hoodwink us like that?

Prof sushmita kaushik
Pgimer
Chandigarh

My colleague and me were travelling to bbi on 20.11.2017 with flight no. Ai-77 (7:00am) for urgent meeting and tried web-check-in because of no luggage. We reached airport before 6 and tried to get boarding pass through self-checkin facility but it was not working only for air india. Further, we tried to get it from counter. Even though we were in the same queue, she got boarding pass and suddenly they closed that counter and asked us to visit another one and it continued until 6:16 and then they denied because of delay. She has to travel alone in the flight and i had to book another as the meeting was too urgent. Web check-in option was neither available at mobile/pc nor at the airport.
Staff of air india did not cooperate at all and just because of their instructions to move from one counter to another, we had missed the flight.