Air India Complaints & Reviews

The issue that we experienced was very traumatic and stressful. I was travelling to london to gaya via delhi with a 3 year old baby.

The airline changed there flight timings few weeks before departure and the layover at airport increased from few hours to around 8 hours and they confirmed at time of booking that

1. We will get the luggage at gaya directly and it was confirmed during the time of check-in at london...

Kind attn: manager on duty
Sir,
I traveled along with my son s. Venkatesh, on 2.7.2017 from delhi to bangalore by ai 504. On landing at b. Lore, while l received my baggage from the conveyor belt, i was surprised on seeing the condition of my baggage bottom despite getting the 'fragile sticker' pasted on the box. Thus on the same day, i went for reporting at the concerned counter. But to my surprise nobody was there, rather...

My flight on tuesday 7th november 2017 with air india from birmingham, england, flight number: ai0114 was due to fly at 20:30, it was delayed & was due to leave at 23:30 (Of which i was informed via email). Whilst on the way to the airport i was contacted via my mobile phone by air india to inform me that the flight would be delayed again & leave 01:30. I was compensated with a £7.50 food voucher which was insufficient to buy a hot meal,...

I had sent several mails to air india ecommerce help desk and connectsr regarding my refund and compensation bfor cancelled flight. However, the help desk e commerce deptt. Attended my complaint and arrangements made for refund of amount but they informed the cpmpensation part is dealt by connectsr and forwarded the mail to them 5 times. I also wrote to them several times but no reply. Such a collois and lethargic attitude from air india...

I recently returned to bombay from guwahati via delhi, ticket no[protected]. Guwahati to delhi flight no-ai890 on 6/11/2017, departure from guwahati -15.35 ; arrival to delhi-18.20
Delhi to bombay flight no-ai102 on 7/11/2017, departure from delhi 17.00;arrival to bombay-19.10. Total 7 luggage items (Tag number ai595013 to ai595019) were given by us (Me and my group members) at delhi airport including 2 poster cases. Upon arriving...

I flew in ai 191 and ai 102 new york mumbai and delhi recently and both the times my entertainment unit did not work. Employees refused to provide any alternative inspire of empty seats available in economy as well as business class. I have faced this earlier also, there is nothing air india is doing to comfort the passengers. I was a lone traveler and it is difficult to manage on such long flights. I was told 150 units were not working....

Flight no 9i 739 traveling date 08.11.17, ekt no[protected]c1
From ccu to lilabari seat no 2b

Found my mobile charger & ₹1200 missing from my baggage which was kept in the upper pocket of my baggage, which was given as luggage due to the negligence of the security personal at the time x-ray, he have have not properly sealed the baggage and i am quite sure that this activity have occurred at kolkata airport, itselfbr...

Issue: i had booked a flight of airindia of timings 19:00 hrs for the date of 7th of nov from dehradun to delhi... And i hve a flight from delhi to gaunzhao (China) on 8 at 00:05 hours i reached the airport at 17:30 and around 19:00 i got an intimation through goibibo that my flight got delayed and now i will get it at 19:50 but at airport they were saying that flight is delayed by 2 hours and now i will get it at 21:00 hours bc the flight...

I had booked flight redemption ticket number [protected] using my flying return mileage account for flight on 27th september. The flight plans were changed and i called air india and cancelled the reservation. I was advised that i have 12 months from date of booking to either provide fresh travel date for which no charge will be levied or i can cancel the ticket for which a penalty of 750 mileage points will be charged and balance will...

I flew with air india from kolkata to port blair and several of your staff checked my visa and assured me it's fine. As i flew in port blair i was immediately approached by the staff there and forced to buy a super expensive flight 18.000 rupies to go straight back to kolkata. Now i ask back the damage of money (Flight and hotel) which i suffered from due to your airlines mistake. Please inform me how you want to handle this issue. I always...

Dear sir/madam,

I wish to bring your kind attention regarding the seats and entertainment provided in the aircraft on the international flight. I was traveling from jfk to delhi vide flight number 102 seat number 34e on 29th oct-17. The seat was very poor and dirty and the touch screen/tv was not functioning at all.in spite of reporting to the crew no action was initiated. The crew kept on informing that they will attend to...

Dear sirs,
We are flying from sydney to frankfurt and are experiencing terrible delays and request discount vouchers. Our flight number is ai 121. We are business class passengers with booking number 2rfaxx.
We have been stranded at this airport for 22 hours.
Although we have vouchers for the holiday inn hotl and access to the lounges, the cleanliness for an international airport is not acceptable.
I look forward...

Good morning sir / madam
I along with my wife and child were travelling on return journey from delhi to chennai flight ai42 on 31.10.17 pnr no h3ck3. Before boarding the flight on the way, inside new delhi airport premises my wife (Name rajeshree) missed one gold ear ring. Due to lack of time and boarding was nearing completion, i could not lodge compliant at new delhi airport.
Kindly assist if recovered.
Thank youbr...

My baggage was missed by air india in the transit and they are not able to provide any information so far.
There is a baggage tag number and the customer care says they will not be able to search the baggage with those numbers.

This is totally irresponsible behaviors and the customer care is inefficient.
They are totally wasting the time and are so difficult to reach. I had called around 10-15 times so far and...

Hi
I booked flight from stockhome to delhi on 6 oct 2017. The flight was delayed like more than 8 hours and my meeting which was held postponed because i reached delhi in afternoon 1 pm instead of morning. So i am looking for compenstation for this delay.
Also when i took flight back from delhi to gothenburg.
My baggage was cheked in delhi and assured me that i will get it in gothenburg.
While waiting for my flight...

Since direct flights/tickets to mumbai from trivandrum were not available and i have to attend mumbai on official duty urgently from trivandrum on 21.8.2017, i travelled from trivandrum (0605) to cochin (Ai 466/jt10r/0645 hrs/ticket no. 098-[protected]) and then from cochin (Ai 682/hewc3/0810/ticket no. 098-[protected]) to mumbai (1015 hrs) by air india economy. The total fare for the journey was rs. 4261 + rs. Rs. 9006 = 13267/-. Since i could...

Hi my name is supinder kaur and i am traveling from sri guru ramdas international airport to delhi via flight# ai 0115 oct. 30th 2017 departure time 19.00 e - ticket#[protected]c1. I am traveling with my 7 months old infant and airport authority and air india ground staff humiliating me by saying that i cannot travel wearing kirpan on my body since this is an international flight however, i booked a domestic flight and if that supposed...

I booked ticket in ai 663 for goa with time of departure on 1330 hrs on 30 oct 17 vide tkt no. 098-[protected]. I reached at 1254 hrs, i was informed that boarding has been closed 45 minutes prior to departure. Tkt was rescheduled on payment for ai 661 departing at 1650 hrs vide tkt no.[protected]c1 and on issue of boarding pass it was informed boarding will start at at 1620 hrs that is 30 minutes prior to departure, though flight is in...

This is regarding bad food served on ai 442 from aurangabad to new delhi on oct. 24, 2017. We were served ragda patties, sandwich, very hard bread pakora and equally hard gulab jamun. I informed the air-hostess on duty about the bad food being served. As a result, 3 out of 8 of my family members had food poisoning that very night. I wonder how ai justify its high cost against bad and tasteless food being served....

Dear sir,

I have purchased tickets from air india counter at terminal 3 of igi air port through debit card and has been swiped in hdfc bank's swipe machine. However, i am furnishing the details as required by you:
1. Flight number - ai764 - delhi to kolkat n s c bose air port
2. Date of purchase - 12th oct'2017 at about 3 o'clock (Economy class).
3. Date of journey - 12th oct'2017.
4. Name of passengers...