Air India Complaints & Reviews

I and my wife traveled from New Delhi to Newwak on AI 191flight on 23/10/2017 our booking reference is YNEL2.I am to say that we submitted the request for wheelchair immediately after booking and the request was confirmed but were not provided wheelchairs at New Delhi.We requested many times to supervisor at desk but none helped and inspire of helping the wheelchair staff misbehaved with my wife using rough language.Please look into the same...

This is to inform you that a serious lapse has been by your airline and it is being requested that required action may be taken to save the reputation of your company as the member of biggest airline network of the world. The lapse is as follows:

I have booked ticket for myself with family with booking reference no AIBE35048943. J8WL6 The booking was made for journey from Surat to Patna via Delhi and back. In the very start...

Hi air india customer service team,

I would like to launch an official complaint regarding quite a few things, all noted below for two pnrs - ydgr4 (Passenger - priyanka rathi) and hkxw6 (Prabhat rathi) :-

1. This is in regards to date change request for above pnr’s due to two hour delay in domestic flight on 23rd october from jodhpur to delhi and 24th october delhi to london. We had called from mobile number...

Dear sir,
My son alongwith his wfe & 2 yrs child were to board air india flight ai-913 from igi airport for dammam (Saudi arabia) on 21oct to be departed at 12.45 am.in spite of reaching the airport at 8.30 pm on 20 oct they got the boarding passes at 10.15 pm and got the check in done at 12.15 am due to heavy rush. They reached the gate at 12.25 after informing boarding manager rakhi gogia but denied entry as the gate was closed....

Hi,
Today i fly from bangalore to mumbai. There is a quality issue found in food, which is served your airlines and crew. Yes maggot in fruits. I have attached video, i never came to across this type of dirty. Totally disappoint me, air india.
I hope to expect positive response from airindia

Pnr : z0537
Name: vadivel kandasamy
Journey date :23 oct 17
Time: 08:50, ai604
Mobile : [protected]...

Passenger srinivas gotur, for flight no 0101 to delhi from mumbai had horrowing time at check in counter as there were only two counters open and after standing in queue for 35 mins, he could not achieve bag drop (As he had web checked in) : after serious verbal complaint by approx 8 passengers, they were allowed bag drop and had to rush for boarding the flight : extra-ordinarily poor service and thereby passenger harassment...

My flight was from ccu to delhi at 5.30pm on 21th october. Flight was cancelled wich was informed to me at 8.30pm. I called the air india for anykind of arrangement bcz i was with my 2yrs little kid. Unfortunately air india didnt give any kind of assistance. I was compeled to buy a costly ticket by 16318rs, where as my previous ticket was only 6728rs.
I need a compensation money for my harrasment.....

I had booked a flight from bhopal to hyderabad for 22nd oct in june. And as customer's responsibility we called air india helpdesk on 20th oct regarding flight's status we got the information that flight is on track with no delays and also the help desk person has asked for the contact details to be updated on website.

But when we reached airport which is 2hrs. Away from the city, air india agent sitting there has informed...

Hi,
This is to bring to ur notice that my brother farooq. M. Ahmed travelled on date 16th oct 2017 from saudi riyad to goa via mumbai. Flight detail a1922, a1661 air india. My new purchased american touristor trolley bag is badly damaged n thereis a crack above one of the wheel. Price of the bag is 240 saudi riyal that means 4080/-rs.
When discussing to the person at airpot they say cant help it they r not responsible. br...

I had travelled in air india on ltc from jodhpur to port blair. The route followed by me was jodhpur-delhi-chennai-port blair and reverse journey back.

I had booked my ticket through air india website multi city option after selecting economy class. However, one of the leg i. E. From port blair to chennai on 01 oct 17, i was given seat in business class in a clandestine manner. I was not warned or cautioned about it at all....

Respected sir,
On 9th october i had to travel from mumbai to bhopal (Bom), ai 633 and i had already checked-in via web that was scheduled at 6:00 am according to e-ticket.

Later, i got an sms at 21:14 pm saying, "dear passenger, due ongoing construction work in mumbai in area roads leading to airport and likely traffic congestion, take precautions to arrive in time for departures." keeping in mind, i reached international...

Respected sir,
Today me and my family was about to travel from chennai (Maa) to trivandrum (Trv) for ai 976 with departure time at 6.15 pm. We alreday did web check-in.
As it is a domestic travel, we reached to domestic gate by 5.15 pm. I am pregnant and i was accompanied with my husband and mother in law. Airport authorities in domestic terminals misdirected us to different departure points and finally one person told that...

I traveled with my wife from mumbai to calicut by air india on 6th may, 2017 with two check - in baggages. When we reached calicut one of the check - in baggages did not arrive which contained our dresses required for the marriage function next day morning. Therefore, we had to hurriedly purchase dresses from the local market costing about rs. 13000/-
The short landed check - in baggage was handed over to us next day on 7th may, 2017...

They have not mentioned the post details not the vacancy number and they took 1000 rupees draft too from lots of candidates and then conducted fake interview and no facilities were there to stand and contact no to ask about the results were fake too and next day only the advertisement deleted from the site kindly refund our mount or take some action for wasting our money and time... Regards drrinku prasad jat...

Hi,

Good evening,

This is to bring to your notice that i firoz khan was supposed to board flight # ai330, mumbai to bangkok on 30th september 2017 boarding at 1:50 am.

I was on time and while checking the lady took 30 mins and told to me that the system is stand by and you need to wait.

After, that my concern was routed to the air india supervisor who told me that you cannot board...

Initially the scheduled departure and arrival time of the flight (Ai 776) was at 10.55am and 12.25pm respectively.
But the flight got delayed for hours and the airlines didn't even provide any information to passengers. They showed only delayed in the screen for hours and hours. When passengers got frustrated and asked for information when the flight will be departed, then one of the staff who came at 12.30 to provide us refreshments...

I was to travel with my 8 months baby in air india flight from hyderabad to kolkata today at 13:15. The flight got delayed due to bad weather condition at kolkata. The air india staff didn't inform me prior arrival to the airport, otherwise i would have not travelled to airport. I haven't got any compensation for the delay. I am carrying 2 luggages and 1 cabin baggage, while asked for the cloak room they said i have to pay for using the cloak...

Hi,
This mail is in reference with pnr j6k2q. The flight was boarded from delhi to lucknow and had got two baggage checked in.
We received one of the baggage that was damaged. The hand of the trolley was missing. This was a serious issue not meant to be taken so lightly.
It took us a while to identify the baggage when we realized that this is the only one.
I have attached pictures for your reference...

A ticket was kept on hold on 28.09.2017 around 2020hrs with pnrno. Hstlr [lucknow to jaipur 3.12.2017] for rs. 2507/-inr through customer care no. [protected]. It was on hold till 6.10.2017[2020hrs]. Today around 1500hs i went air india jaipur office to confirm the time ticket and payment. I was informed by the counter [nehru place, jaipur ] that now ticket cost is rs. 3500/-. Though i was informed by the customer care that till 6.10.2017...

I had booked air ticket from chicago to pune via delhi from your esteemed organisation, pnr no. Hvn2p[protected]=aibe34316295, date of journey was 21.09.2017.
I did not want to travel from new delhi to pune. Therefore, on 8th 0f sept. 2017,
I contacted customer care center no.[protected] for knowing the refund rules on cancellation ticket from new delhi to pune. During discussions i was informed that fare of new delhi to...