Air India Complaints & Reviews

The issue that we experienced was very traumatic and stressful. I was travelling to london to gaya via delhi with a 3 year old baby.

The airline changed there flight timings few weeks before departure and the layover at airport increased from few hours to around 8 hours and they confirmed at time of booking that

1. We will get the luggage at gaya directly and it was confirmed during the time of check-in at london as well
2. That we can get a hotel as the lay over was longer, from airindia counter

When the flight reached delhi, the staff at airport advised to take the luggage out and then again check-in at the domestic counter, otherwise the luggage can get lost. With my 3 year old baby, i had to do all of that and no proper help and guidance was provided. After this they said counter will open at around 1am and i had to be on the airport with a 3 year old with no help. It was a big stress and almost an harassment from the people at airport from the airline.

We talked to the manager as well and first he didn't talk and then he didn't do anything and no accommodation was provided.

The whole experience was traumatising. There was no one who can guide customer and provide help even though there were so many people. T felt like they are just there doing nothing and just making customers life difficult.

Kind attn: manager on duty
Sir,
I traveled along with my son s. Venkatesh, on 2.7.2017 from delhi to bangalore by ai 504. On landing at b. Lore, while l received my baggage from the conveyor belt, i was surprised on seeing the condition of my baggage bottom despite getting the 'fragile sticker' pasted on the box. Thus on the same day, i went for reporting at the concerned counter. But to my surprise nobody was there, rather luckily the indigo staff around them tried to help me by locating the air india staff, after about my 15-20 mts waiting. As otherwise, i got late and my people at outside were waiting for me as they were also not in a position to wait for a long time due to parking problem & so on.
A) later, after enough waiting in that room one official was brought by the indigo staff & to him i explained everything by showing the box. He took a photograph of the same thing and assured me that he will certainly do the needful subsequently, since he doesn't have time to attend to me as he has to go since it was time for the next flight to arrive. As i was also in a hurry, i gave him my contact number & informed him that i'm on a 10-15 days trip to deep south. He also said i can get it done on my return date at b'lore.
B) likewise, i returned on 16.7.17 by ai-501 flight from blr-del. Again i tried hard to approach the right person for the needful to be done w. R. To my box. At b. Lore airport i met in the cs counter, s/sh. Partheeban. J, chandrabose. G & also one hema shalini (A lady, who doesn't have the right approach towards passengers at all, which i feel is quite essential in her line of job, which was absolutely missing in her.) but since i was in the departure side, i was again restricted from getting the job done, as they said i'm to approach the arrival side at b. Lore. How funny.. I'm to catch my flight from departure side... Already i was getting late.. As i came from a long deep south india trip conducted by kstdc. One vital thing i need to be informed here, that all through my journey i found very difficult to carry my box to every place i. E., for about 10-15 days trip. Imagine, how tough it could have been for me over such long journey.

Finally, i am to say that i asked them to take the photograph of my box in the mobiles of mr. Partheeban & mr. Chandrabose. For reference it can be very well seen for taking appropriate action at least now, 'better late than never'.

In fact, i waited patiently for about complete two months, hoping that the needful will be done on its own at the higher level like. But unfortunately, i doubt the issue might not have reached at the higher level, i suppose. Further, the concerned registers can be checked & the details can be verified from the concerned officials too, so that you may be able to get a clear picture as how i was put into a great problem like, without getting any due assistance from the concerned staff.in fact, mr. Partheeban & chandra bose had given it in writing to me to address you people, incase if the issue is not resolved in time. So, now i'm bringing the issue to your kindself notice hoping to get a right solution, considering the name & fame of air india please.

Awaiting for due action at least this time.
Regards,
Meenakshi sriganesh
([protected])

My flight on tuesday 7th november 2017 with air india from birmingham, england, flight number: ai0114 was due to fly at 20:30, it was delayed & was due to leave at 23:30 (Of which i was informed via email). Whilst on the way to the airport i was contacted via my mobile phone by air india to inform me that the flight would be delayed again & leave 01:30. I was compensated with a £7.50 food voucher which was insufficient to buy a hot meal, seeing as i was waiting at the airport for over five hours.
I arrived in delhi airport approximately 16:00, the transfer flight (Flight number: ai0491) to jaipur was meant to leave at 19:40 on 8th november, but it was delayed three times (I cannot tell you the exact times as i was so tired because i hadn't slept). I was compensated with the promise of food from the food street in the food court at the delhi airport. When i arrived to collect my food, they said they were closed. I explained that my flight had been delayed & showed my boarding pass in order to receive a snack. This was completely unsatisfactory (Picture included) & i refused to eat it. We eventually boarded the plane approximately 22:15, but the plane needed refueling & was in a queue to take off. Everyone sat on the plane for just over two hours which was incredibly uncomfortable & the state & smell of the toilet was disgusting, unfortunately i had no choice but to use it. I was extremely tired, hungry & exceedingly unhappy with the service provided by air india, along with everyone else on the plane (I had been traveling for much longer & it was just a horrible experience). Other people took video footage of the distressed complaining customers on board, i unfortunately did not. It caused a lot of problems for the people who had arranged to meet me at jaipur which made me feel guilty for something that was not my fault. As they had to wait for hours because i had no way to inform them of the second & third delay. It caused a knock on problem for my host family that i am staying with during my time in jaipur.
I fly back with air india from jaipur on monday 18th december 2017 with air india, flight number: ai0492, departing 13:30 & am worried that the same thing will happen again. I do believe that the compensation should reflect the amount of distress air india caused me, a partial refund or upgrade for my upcoming flights would be appreciated & that's the least the company can do for me in my opinion.
Thank you for listening & i really hope that they can offer me something satisfactory.
I look forward to hearing from you.
Kindest regards
Ruth crawford

I had sent several mails to air india ecommerce help desk and connectsr regarding my refund and compensation bfor cancelled flight. However, the help desk e commerce deptt. Attended my complaint and arrangements made for refund of amount but they informed the cpmpensation part is dealt by connectsr and forwarded the mail to them 5 times. I also wrote to them several times but no reply. Such a collois and lethargic attitude from air india is unbelieable.

Is there anybody supervising them or they r finctioning of their own.

I want a proper redressel of my grievance.

Ashish [protected]

I recently returned to bombay from guwahati via delhi, ticket no[protected]. Guwahati to delhi flight no-ai890 on 6/11/2017, departure from guwahati -15.35 ; arrival to delhi-18.20
Delhi to bombay flight no-ai102 on 7/11/2017, departure from delhi 17.00;arrival to bombay-19.10. Total 7 luggage items (Tag number ai595013 to ai595019) were given by us (Me and my group members) at delhi airport including 2 poster cases. Upon arriving to my destination i went to pick up my luggage (Tag no-ai595019 named as ansari rashida, as we were in group of 6 members) and after waiting for a long time it dint came; rest all luggage tag no. Ai595013 to ai595018 arrived on belt. I was waiting on airport at baggage service counter till 21.30. I spoke to representative mr. Saiyyad at baggage service counter who took my information and informed me that they would be in touch within 24 hours to inform me of where and when my luggage would be tracked down and arriving. I raised complaint regarding my lost luggage, my file reference no is bomai30325/07nov/1507 gmt. It has been 3 days now, i have spoken at baggage service numerous times since my arrival and they have absolutely no information for me as whereabouts of my luggage. My bag is of maroon color with my name and contact number written on handle with black marker. Also the side chain contains my important register where my and my office i. E. Tata memorial hospital is written.

I flew in ai 191 and ai 102 new york mumbai and delhi recently and both the times my entertainment unit did not work. Employees refused to provide any alternative inspire of empty seats available in economy as well as business class. I have faced this earlier also, there is nothing air india is doing to comfort the passengers. I was a lone traveler and it is difficult to manage on such long flights. I was told 150 units were not working. Please do something about this

Flight no 9i 739 traveling date 08.11.17, ekt no[protected]c1
From ccu to lilabari seat no 2b

Found my mobile charger & ₹1200 missing from my baggage which was kept in the upper pocket of my baggage, which was given as luggage due to the negligence of the security personal at the time x-ray, he have have not properly sealed the baggage and i am quite sure that this activity have occurred at kolkata airport, itself

Please enquiry and infrom

Issue: i had booked a flight of airindia of timings 19:00 hrs for the date of 7th of nov from dehradun to delhi... And i hve a flight from delhi to gaunzhao (China) on 8 at 00:05 hours i reached the airport at 17:30 and around 19:00 i got an intimation through goibibo that my flight got delayed and now i will get it at 19:50 but at airport they were saying that flight is delayed by 2 hours and now i will get it at 21:00 hours bc the flight is still not depart from delhi and the same flight first will depart from delhi to dehradun and the same will depart from dehradun to delhi, i called up to the airline to know what is the current status of the flight nobody has the correct information and a satisfactory answer finally after fedding up by ur executives in 4-5 calls i called to goibibo they understand the problem and convince ur executive to transfer the call to one of the senior executive mr. Piyush the floor supervisor over there take up the call give me the information that the flight has taken off from delhi airport at 19:52 hrs and will reach ddun by 20:42 and if it takes 15 mins to board it will leave ddun airport by 21:00 and will reach delhi by 22:00 by all means and then you can easily take ur further flight which was at 00:05 i. E, after 2 hours, so i asked him if there is further more delay from ur side than what is the solution than he said mam our duty mngr will assist this with every possibility and in either situation of you would not able to catch ur schedule flight airindia will help you and will bear all inconvinience happen to you and will make sure you will get the next earliest possible flight at no charges... Flight reached dehradun at 21:35 and take off for delhi at 21:45 and reached delhi at 22:45... One of our friend was also joining me at this china flight so he reached airport early and try to talk to the duty mngr as guided by mr. Piyush but no response then he talk to southern airline of which our next flight was they said they will make sure the gate will be open by 23:15 for check-in... I called up again to the airline and request them to help us so that we can catch up the flight... This time sm mr. Tasleem was the floor mngr and i request him to please help us in getting the luggage transfer from flight to flight so that i can take the flight but he said he cannot do anything so i said than pls transfer the call to any senior or duty mngr or smbody who can solve the issue as we have all 1 hour and 15 mins and if you people will help us i can take the flight easily but he said he is the senior most person on the floor and he cannot do any help in this regard... And no help is done by duty mngr also finally i missed my flight and i called again to the airline and as promised by mr. Piyush i asked him to arrange a solution for it and arrange the next possible flight as soon as possible... Surprisingly and annoyingly he said this is not in his hand he cannot do anything in this regard... So pls register my complain against these four people ms amruta, mr. Suryakant, mr. Tasleem and especially mr. Piyush for misguiding... I ve the delay letter of airindia and next southern airlines flight is at 12:35 hrs on 8th of nov pls make sure that i will get this flight through air india compensation properly with no issues then i will be little amicable with the legal case against you people bc i ve all the recordings of conversation with every employee of yours with proof... I am attaching one file of conversation in this mail pls go through it and take the wise decision
Thanks
Shubhi varshney
Pnr h4ryw
Passenger name is ankush varshney (Husband)

I had booked flight redemption ticket number [protected] using my flying return mileage account for flight on 27th september. The flight plans were changed and i called air india and cancelled the reservation. I was advised that i have 12 months from date of booking to either provide fresh travel date for which no charge will be levied or i can cancel the ticket for which a penalty of 750 mileage points will be charged and balance will be refunded.
I am now advised that air india has suddently changed its policy with effect from 1st of november with no information and that i can no longer use this ticket and that entire mileage points are lost.
This is a typical bureaucratic style of air india

I flew with air india from kolkata to port blair and several of your staff checked my visa and assured me it's fine. As i flew in port blair i was immediately approached by the staff there and forced to buy a super expensive flight 18.000 rupies to go straight back to kolkata. Now i ask back the damage of money (Flight and hotel) which i suffered from due to your airlines mistake. Please inform me how you want to handle this issue. I always flew air india and i hope you will be fair to a long term customer. Best regards.

Dear sir/madam,

I wish to bring your kind attention regarding the seats and entertainment provided in the aircraft on the international flight. I was traveling from jfk to delhi vide flight number 102 seat number 34e on 29th oct-17. The seat was very poor and dirty and the touch screen/tv was not functioning at all.in spite of reporting to the crew no action was initiated. The crew kept on informing that they will attend to it immediately. This was informed to as many as 4 crew members, right at the beginning on boarding at jfk.

I regret and i am appalled to see the callous attitude and hoodwinking of all the crew members.

I agree that air india is not doing well, but it can not afford to deteriorate to such level on international flights.

I sincerely hope prompt action is taken to attend to such complaints and the crew members are advised to be more frank in the problems informed to them.

You will appreciate that promptness to attend the complaints and serve better is essential and important if one has to survive in this competitive market, more so on international flights.

Thanking you

Yours faithfully,
N. N. Iyengar

Dear sirs,
We are flying from sydney to frankfurt and are experiencing terrible delays and request discount vouchers. Our flight number is ai 121. We are business class passengers with booking number 2rfaxx.
We have been stranded at this airport for 22 hours.
Although we have vouchers for the holiday inn hotl and access to the lounges, the cleanliness for an international airport is not acceptable.
I look forward to your arliest reply,

Good morning sir / madam
I along with my wife and child were travelling on return journey from delhi to chennai flight ai42 on 31.10.17 pnr no h3ck3. Before boarding the flight on the way, inside new delhi airport premises my wife (Name rajeshree) missed one gold ear ring. Due to lack of time and boarding was nearing completion, i could not lodge compliant at new delhi airport.
Kindly assist if recovered.
Thank you
Karthikeyan. K
Comdt cisf

My baggage was missed by air india in the transit and they are not able to provide any information so far.
There is a baggage tag number and the customer care says they will not be able to search the baggage with those numbers.

This is totally irresponsible behaviors and the customer care is inefficient.
They are totally wasting the time and are so difficult to reach. I had called around 10-15 times so far and each one give different answers like the complaint number cant be tracked, the other says contact local airlines offices, other says 24hrs, another one says 48 hrs. Totally confused and worried.

Hi
I booked flight from stockhome to delhi on 6 oct 2017. The flight was delayed like more than 8 hours and my meeting which was held postponed because i reached delhi in afternoon 1 pm instead of morning. So i am looking for compenstation for this delay.
Also when i took flight back from delhi to gothenburg.
My baggage was cheked in delhi and assured me that i will get it in gothenburg.
While waiting for my flight in stockhome i got a call from sas collaboration partner with air india that i need to check in my luggage myself if i want it to reach gothenburg today.
Then i again rushed from domestic terminal to internation terminal took my luggage and checked in.
It was a horrific experience for me while travelling with air india.
Even you dont have any option for web check in if you are travelling from stockholm
Web reference nsibe33831363
Booking reference jtsbc

Since direct flights/tickets to mumbai from trivandrum were not available and i have to attend mumbai on official duty urgently from trivandrum on 21.8.2017, i travelled from trivandrum (0605) to cochin (Ai 466/jt10r/0645 hrs/ticket no. 098-[protected]) and then from cochin (Ai 682/hewc3/0810/ticket no. 098-[protected]) to mumbai (1015 hrs) by air india economy. The total fare for the journey was rs. 4261 + rs. Rs. 9006 = 13267/-. Since i could get return direct tickets to trivandrum from mumbai on 23.8.2017 (Jbjsn), i availed the ticket for rs. 7536. On claiming, my office (Ministry of home affairs, goi, trivandrum) where i am working as section officer, restricted the claim to the return journey causing a personal loss of rs. 5731 on account of the official journey. The air india trivandrum office was not giving any certificate for the charge of direct flight from trivandrum to mumbai on 21.8.2017, resulting in huge loss to me on account of the official journey undertaken. It is requested that the charge of direct flight tickets to mumbai on 21.8.2017 on air india air economy, if it was there may kindly be intimated to me, so that i can avoid incurring heavy loss on account of the official journey. (I booked the ticket on 7.8.2017). Mobile no. [protected].. Email: [protected]@yahoo.com

Hi my name is supinder kaur and i am traveling from sri guru ramdas international airport to delhi via flight# ai 0115 oct. 30th 2017 departure time 19.00 e - ticket#[protected]c1. I am traveling with my 7 months old infant and airport authority and air india ground staff humiliating me by saying that i cannot travel wearing kirpan on my body since this is an international flight however, i booked a domestic flight and if that supposed to be international flight then i should have notified prior traveling, since as per the indian law sikhs can carry kirpan as their religious symbol anywhere in india regardless of place. This was happened before when i was travelling with my husband from same airport to delhi. However, now i have decided not to book any flight of air india for national or international destination. Also i will spread out this to all my friends and relatives that not to book air india flight.

I booked ticket in ai 663 for goa with time of departure on 1330 hrs on 30 oct 17 vide tkt no. 098-[protected]. I reached at 1254 hrs, i was informed that boarding has been closed 45 minutes prior to departure. Tkt was rescheduled on payment for ai 661 departing at 1650 hrs vide tkt no.[protected]c1 and on issue of boarding pass it was informed boarding will start at at 1620 hrs that is 30 minutes prior to departure, though flight is in time. The matter of closure of boarding in my earlier flight tkt is not understood. Regards

This is regarding bad food served on ai 442 from aurangabad to new delhi on oct. 24, 2017. We were served ragda patties, sandwich, very hard bread pakora and equally hard gulab jamun. I informed the air-hostess on duty about the bad food being served. As a result, 3 out of 8 of my family members had food poisoning that very night. I wonder how ai justify its high cost against bad and tasteless food being served.

Dear sir,

I have purchased tickets from air india counter at terminal 3 of igi air port through debit card and has been swiped in hdfc bank's swipe machine. However, i am furnishing the details as required by you:
1. Flight number - ai764 - delhi to kolkat n s c bose air port
2. Date of purchase - 12th oct'2017 at about 3 o'clock (Economy class).
3. Date of journey - 12th oct'2017.
4. Name of passengers : a. Mr. Anandamoy ghosh hajra
B. Mrs. Sikha ghosh hajra
C. Mr. Sabyasachi bhattacharya
D. Mrs. Anita bhattacharya
E. Mr. Sugata basu
F. Mrs. Kalyani banerjee.

7. Transactions took place at the time of purchase : rs. 50490/= vide batch no.000568 invoice no.018344 reference no.[protected] for rs.50490 which was wrong and excess and void the sale of ticket. Subsequently again swipe the debit card and debited rs.48690/= and issued the tickets. Hence, i request you to arrange to refund rs.50490/= which has been wrongly debited.

Please look into the matter at the earliest as i have sent number of mails to ecommerce and call. [protected]@airindia.in. Till date matter has not been resolved. Please help to get back the fund for my daily needs.

Thanking you,

Anandamoy ghosh hajra