Air India Complaints & Reviews

Hello,

I have travelled from hyderabad-delhi-tokyo on 10/09/2017, my baggage got damaged due to the rash handling. This is not accepted. May i know the reason why my bag got damaged.

My bag is very expensive and high quality one, please let me know the reason why it got damaged.

Insurance is not applicable if baggage got damaged, hence i would request to pay the expenses of it. I will send photographs if required.

My ticket number: etkt 098 [protected]

Thanks,
Nithesh kundan

Hello sir
I booked my ticket in paytm travel agency air ticket

Pnr no is y91bv
Mumbai to coimbatore airport
By mistake ticket booked in wrongly date i wish to change the ticked date but airindia company did not modified it
They not modified the ticket
And the cancilation charge of the company is very high
Please soution the my problem
Airticket compay charged the cancilation amount 5500 and the actual amount of ticket is 6000

Disgusting Air India, we had two tickets booked for senior citizens, aged 70+
When they reached there and were standing in the lines and were supposed to be issued a boarding pass and had a confirmed ticket too. They were told that the flight is over booked and no seats are left. It took 3 hours to sort the problem. And finally they have a ticket after a 12 hour delay. Is this how people are to be treated. They were sent counter to counter. Is it a DTC bus that the seats were over booked. Worst flight. No care or respect for passengers. Disgusting employees. Take action as soon as possible.

Few days back i got a call from shine.com Placement cell telling thatyour cv has been short listed for Lucknow Airport in Air India .
they told me that you have to go through telephonic interview, i got a call from MR Manoj kumar telling that he is Hr In lucknow airport Air india. He told me to submit 28000 for profile money and my money will be refunded when i will get to Airport, and from last 5 days there mobile is switch off [protected], [protected]. please i want justice and my money back.

Mumbai kozikkode flight delayed 3 hours on 13/9/2017.
I booked it before 10 days and had a business meeting there... I had to cancel my return flight on the same day and returned to mumbai next day.
This resulted into huge loss and occurred me heavy expenses.
The official also talked very rudely. I had to postpone all my meetings and it resulted i to bad impression. Also, i suffered lot due to 11th hour changes.

I have book a air india ticket on 09 sep having pnr y00kk and web refrence no aibe34591570 for chennai to portblair and portblair to chennai for three (03)
01. Prakash dutt singh
02. Shikha singh
03. Arjita singh

Which is not shown online. Because of this i am unable to claim ltc advance. So please look at the matter and resolve as early as possible

For last few months i m getting a call SAMEER DIXIT from Airline jobs . For job i need to pay small token amount and they assures you that you will get 3-4 !!! Times of your current salary from your current job location.
It is almost not possible and they want to lure you to get the that amount so that they will collect amount ranging from rs.1500 to 6000 to as many job seeker. Hence i suggest my fellow job seeker that, try to post as much query as possible. In that case they will transfer the call to some other fellow who is experienced in tackling you. . I m posting this complaint not only to caution everyone but we need to work together to eliminate these cheaters.
Details of SAMEER DIXIT.
His Real name is Nilesh Maldikar & he is posting job advertisement on OLX & any other job site.
sameer dixit con. no - [protected]. His [censored] mail I'd [protected]@gmail.com
account details is- Nilesh dattaram maldikar. Account no[protected] canara bank Ifc Cnrb0000558.

(Adhar card addresses -2 B , bebhan apartments , belgam , tikhakwadi, belhgaon , belaychi, Karnataka 590006
Adhar no[protected]

Reference is made to complaint no.1643118 dated 27jul. 2017 regarding the shabby treatment meted out to me a retired senior citizen on 27 jun. 2017. At the time of submitting my complaint i was given to understand that air india will look into the matter and get back to me, it has been more than a month now and i have not received any intimation from air india. I would like to know the status of my complaint and how much longer would i have to wait before my complaint is addressed? Thanking you

This is regarding travel today 6th sep 2017 from kolkatta to delhi. The junior most staff in the crew misbehaved and responded rudely when i asked him not to put luggage on my laptop and jacket bag. Instead he responded rudely and forced me to stand up and adjust my luggage somewhere else. Extremely pathetic and he started nodding head as if i am talking to a conductor in a bus. Such bad trainings led me to suffer 2hours in the flight.br...

Sir
₹19000 was deducted when i cancelled tickets within minutes after booking for pnr number h8bhr.
I have booked tickets through makemytrip mobile application on 02sep17 to lucknow from mumbai it showed only 1hour20 minutes but after booking it was a flight to lucknow via bhopal with a layover of 24 hours at bhopal.
It was of no use because i had to reach my native place to perform the funeral of my father.
Please review review the cancellation fee as refunded amount is less.

Dear sir,
On 30.08.2017, air india flight ai635 from indore (Idr) to delhi (Del) got delayed by couple of hours. The flight was supposed to reach delhi by 11:35am instead it reached at 13:30am which caused me to missed my flight from delhi to london, flight no 9w 122 at 13:15 hrs on 30.08.2017. I had to re-book another flight and paid rs 47, 595. This is my personal financial loss. I need a compensation of the same else i've have to take this case to consumer court.

Air india flight details:
Passenger name: govind sethiya
Airline booking reference:hdz2p
Electronic ticket:[protected]
Flight: ai635 economy
Date of journey: 30-aug-2017

Missed flight ticket details:
Delhi — london
Jet airline no: 9w 122
Date : 30 aug 17 at 13:30
Booking reference (Pnr) : izubaz

Re-booked flight ticket details:
Delhi — kuwait — london
Date :thursday, august 31, 2017
Kuwait airways (Ku 384)
Reservation number: l3dwcs
Reservation name: sethiya
Issuing airline: kuwait airways
E-ticket number: 229-[protected]

I can be reached at [protected]@gmail.com

Respected team and cvo ji,

Good afternoon,

Sub: help require for injustice

(Sep 6th, 2017) today morning my parents (Age about 63 and 61) tried to travel through air india from delhi to vijayawada as per the attached ticket form airport terminal-3, gate no:3. (Flight no:ai-459, pnr no: y1nwp, ticket no: 098-[protected], 098-[protected]).

They reached airport on time. But as they are new and due to the language problem they struck up in baggage checking counter for 10 minutes and 5 minutes to find appropriate counter. As they reached the boarding pass counter airindia team informed them counter was already closed by writing wrong time on my parents tickets (5 minuter post time) and suggested my parents if they leave their main baggage they will allow them in to flight with cabin baggage. Even airindia team not issued the boarding pass to them to travel with cabin baggage. Same i conveyed to the airindia help desk. No one not responded properly instead of attending issue wasted much time by showing their busyness and at final called the contur and order them to send my parents to exit gate. I informed counter staff and manager on duty that i had tbut no one not given appropriate response. They refused to accommodate my request were rude and insisted to in next flight with new ticket at 1.30 pm.

As my parents are old and have back pain issues they are unable to sit such longer duration until next flight at 1.30pm. So i requested air india team to provide rest bench to take until the next flight. But they refused to provide any hospitality. So we back to our home after the series of bitter experiences.

Once after reached to the home even i called your customer cell no: [protected] around at 9.58 am to 10.18 am to update our issues and to raise request for the change of my parents travel date. Initially they agreed but later they refused for the same. I requested them to provide "call reference no" to update the same to the higher phase. But they are unable to even provide the same. Thats way i provided you the time and called no for your kind reference. (Customer cell no: [protected] around at 9.58 am to 10.18 am).

Later i called to complaint register no: [protected] as per web portal information. They refused to take the compliant and provided us alternate contact no as [protected] to raise the complient. We tried again to the alternate no to rise complaint. They conveyed me that "its mumbai no", so they are unable to take our compliant of delhi regein and suggested to send an email to "[protected]@airindia.in"

I felt mentally tortured and literally no avenue to access any help by air india staff at the counter at delhi airport. If it was not for the kind intervention of the airindia staff walked away without even offering a solution or accommodating my request.

Even my parents also mentally stressed and felt harassed by air india staff over an issue that should not have really been an issue. As they are allowing fellow passengers in front of my parents and refused them to go due language issues. If possible please check the last 4 check ins for this flight. (Flight no:ai-459, 6th sep-2017 at 6.15 am form delhi to vijayawada). The last 4 check ins are happen in front of my parents even they came to the boarding desk after my parent arrival to get boarding passes. Its really painful indecent to us..

Please consider our request and kindly issue new tickets with change of my parents travel date form 06/09/2017 to 22/09/2017.

Looking forward for your kind support.

Have a great day.

Thanking you
With regards
Dr. U. Venkateswara rao

[protected]
Bangalore.

Myself and and my wife opted for upgrade to business class from hyderabad to muscat via mumbai ai618 from hyd to mumbai and ai985 mumbai to mct on 3/9/2017
Lakshmy ramaswamy ragendran and jayashree ragendran
For sector hyd to mumbai i paid rs 10080 as upgrade chrges
Unfortuntly for this sector the seats were economy and food a slo economy class. This is not acceptable and hence please arrange to reimburse this upgrade amount
At the time of booking we were given seats like business class 3d and 3f
Just by providing a curtain on walk way and changing seat to blue color how can you fool customers saying it is business class?

Booking reference number z8fe3
Web referemce number aibe33650140

Air india flight from buvaneshwar to cochin... Connection from delhi... The buvaneshwar to delhi flight got delayed.. So naturally we would have missed the delhi to cochin flight... So we asked for a second option... But the one they gave was not feasible... So we decided to book another flight tfrom delhi to cochin and travel by the same air india flight from buvaneshwar to delhi... The customer service staffs refused to cancel the booking from delhi to cochin even after a long phone call and our sincere requests... They said they can either cancel the whole ticket or else give a second option which was not feasible for us due to the timings

I hope something could be done in this!!

I travelled via ai 681 today from mumbai to cochin. The flight had been delayed by half an hour. I reached kochi at around 7:50 pm. I along with a number of other passengers waited for our baggage for more than two hours in vain. We couldn't find or werent even informed about why the delay was taking place. Finally at around 10:00 pm we come to know that the baggage is still at mumbai airport. I need to be at tvm by tomorrow evening. What am i supposed to do? There are others whose daily medicines are still in the baggage to arrive. How are they supposed to find a medical store after 10 at night. Please take it in its seriousness and take action against the negligence of the concerned.

Sir,
I booked a flight from irctc from simla to delhi (9 aug 2017) with pnr no. Y388h tkt no.[protected]
But suddenly they cancelled the flight.
I have to manage alternate arrangements and stay arrangements there took a taxi and apply for leave from my office and skipped an urgent meeting and above all i was not able to attend my fiancee birth day.
I want the return of fare as well as the compensation and damages occurred due to this cancellation of flight to the tune of rs 50, 000/.
The same may be transferred in my account at the earliest.

Regards

Shadab mahmood
Advocate
11/81,
Saban katra
Agra
[protected]

I came from sydney on 27th august in air india ai 301 and then in air india flight ai-13 and my e-ticket number is[protected]. When i landed in ahmedabad i was waiting for my bag. I received one of the bags but i did not receive the 2nd bag. My second bag was the only one which did not arrive and when i recieved the bag on 29th august, i see that i did not receive my money which was kept inside. I had 700 us dollars inside the bag which was not available when i checked. Isnt this too illogical and unethical that only one bag did not come from sydney to ahmedabad and morover that bag which contains money inside. This seems such a part of a conspiracy to mishandle the people's belongings and with such authority it is creating mistrust among the people. I claim all my money back worth 700 us dollars.

Dear sir,

I am a student in singapore and while interning in mumbai, was diagnosed with infected pilonidal sinus, which required urgent surgery. Since my parents were in gurgaon (Where they had an appointment at max hospital for me), i booked a mumbai-delhi ticket on 9th august night for travel on 11th august 8.00 a. M. Even though the prices were high (Rs 8, 000- plus) and i had a confirmed booking for 20th by spice jet which would have to be cancelled.

I arrived at terminal 2 well before 7 a. M. And after some initial confusion as to which air india check in counter to join, was in the check-in queue before 7 a. M. This may be verified from cameras. Finding the queue to be unduly long and counters totally inadequate to handle the rush, i appealed to a supervisor ms raksha, who is the counter manager for air india domestic in mumbai. I requested her to help me check in - i told her i was uncomfortable due to my medical condition and had a doctors appointment. (I am happy to share with you my diagnosis, report of my subsequent surgery on 13th august at max hospital and any related details).

I was assured by ms raksha that there were other passengers on the 8 am flight also to be checked in she would facilitate my check in at new counters being opened. At about 7.10 - 7.15 am a new counter was opened and the supervisor asked me to proceed to the check-in desk. When i got there, i was asked to wait saying a 'group' check-in had to take place. This took the best part of about 10 mins while i waited patiently, continuing to be assured that i would not miss the flight.

Eventually, at about 7.20-7.25 am i placed my bag at the check-in, and while the agent was proceeding to check me in, ms raksha arrived again and said no more passengers could be taken and rudely removed my bag from the scale. I tried to reason with her and also again explained my medical condition/urgency, but she was totally apathetic and abrupt and told me i should cancel and take the later flight if i wanted. No amount of pleading or justification could make her change her mind. She even said " i don't care if you came in last night, but you have reached the counter too late'.

Finally with no other choice left i had to book the next ai flight and arrived in delhi. Because of the impending surgery and recovery, i am writing now to lodge my strong protest on the totally apathetic, rude and unprofessional attitude shown by your staff. Further i have lost the amount of the ticket cost - no refund has been processed and am told by makemytrip that i would receive a princely sum of rs 71- back.

I am writing to demand an explanation and a full refund. I am led to believe that ai must have over booked. Forget the inconvenience and agony i was to suffer, the least ai could have done is shown some empathy and changed my flight to the next one with minimal charge. Instead i was told to go to the ticketing counter, re-book and come back to board for the next flight. I look forward to a satisfactory and professional response (Including refund of ticket). I would otherwise have little choice but to vent my grievances in the social media.

Shiv uppal
[protected]@hotmail.com/[protected]@gmail.com

Sir i m booked for delhi to bnglr & return as well vide above pnr since i had to reach delhi by train from jammu to catch the flight but due to dera sacha sauda episode all trains from jammu have even cancelled. Kam unable to reach delhi due to this national shame as no bus or taxi is plying on the route since the situation is out of my control. I should not be made to suffer for the fault of the state as such request u to cancel the delhi to bnglr part of the ticket with full refund. Hope u to act reasonably & oblige. Thanks

I am shantanu gupta. I had travelled from ai 173 on aug 13 from delhi to sfo.
My pnr no was z49jr and e-ticket no was 098-[protected]. I had booked paid seat no 17k. But the seat was having the problem and was not reclining. I had complained about the problem to the crew members and they had given me a seat at back and told me that you will get a refund for your seat. But even after 11 days of my travel, i haven't even got a single email of apology from your side.
Kindly reply me when you guys will be giving me my refund.