Air India Complaints & Reviews

I belong to a corporate and book tickets on air india on regular basis. I need gst invoices so that we can take credit of the same. But even after regular follow-ups on mails and calls, i have still not got any resolution or revert on mails. The invoices are pending since july and it is a big loss to us as we are unable to take the gst credit. The customer care executives simply deny that they cannot help me out in anyway and the officials are also not bothered to revert back.

Worst customer service of air india..!!!

I booked flight ai9803 delhi-shimla for 30/09/2017 for my family having
Pnr - y1cdf, z1t71, jz0pw

I was informed cancellation of flight on the day of travelling in connecting flight from mumbai-delhi. You did not informed me about alternate arrangement nor call centre was knowing. Nobody responded on customer support telephone.

I had to cancel my entire holiday and return air tickets which cost me loss of about rs 50000/-. I had return ticket in ai 9804 on 14/10/2017 which i had to cancel with penalty for your fault

This is regarding refund of rs. 5040 paid for extra baggage booked for ticket number[protected]Emd number[protected]. I had booked and paid extra baggage for travel from ahemadabad to mumbai, but there was change in schedule so we had to cancel my journey. I am continuously following up with call center rep since 4th sept 2017 but they have only one reply that refund will be processed within a week and they will call back on my number once it is processed, but it never gets processes

Take this on priority and process refund as its been more than 3 weeks since i initiated the cancellation & refund process

Air india does not care about their passenger. This is the third bad experience with air india. My flight was scheduled to depart at 9:45 a:m but how can i forget that i again made a mistake traveling through air india. A day before around 10:14 pm at night i got a message saying your flight will depart at 3:00 o'clock in the afternoon. Now because of this i have to miss my office. Who will compensate the loss which is incurred due to air india. This is so bad experience again and now i promise to myself that i will never travel again with air india.. Lesson learned for lifetime.

Sir,

Due to certain problem on online booking, your airindia booking site had issued two tickets for me, with identical input information provided having pnr nos. Hcqe5 and zoer7 for 3rd nov. 2017. I wonder how your site can issue two tickets for same individual for the same journey. I immediately cancelled ticket bearing pnr no. Hcqe5, wherein instead of refunding full amount i was given a refund of one fifth the amount. I have already registered a complaint with e_commerce deptt. As it was not my fault, you are requested to refund full amount and credit it to my account.

An early action would be appreciated.

With regards

Madhu mehta
Mob no. [protected]

While flying from gopinath bordoloi airport, guwahati (Gau) to tulihal airport imphal (Imf) by ai 889, my fragile items were broken. I have made a complaint to the ground staff but his response and excuses was just sorry. According to him the responsible person whom to talk about was said to be in leave from his duty.
With no effort and genuine excuses we are made to leave airport. Very disheartening to see such service from a organisation.
Regards
Ramesh bastola
[protected]@gmail.com
Pnr hwq1g

Dear sir,

I have tried to book domestic flight ticket, through air india website, for delhi to vadodara for 04-oct-2017 on[protected]. However. After selecting concessionary fare for senior citizen, the economy class ticket costs rs.4676. Without senior citizen concession, normal ticket, flight ticket cost for economy class costs rs. 4206!!!.

So where is the 50% discount???

I called customer care [protected] immediately, however they tried to made me understand that after 50% senior citizen concession, the flight cost rs. 4676... Does air india not knowing the simple math?

Also customer care executive told me that this price is for special economy class!!! Wow!!! Original price was @ 9000 for senior citizen.

However on goibibo and on air india flight normal ticket was quoting as rs.4206.

So this 50% senior citizen concession is to fool the people and illusionary advertisement.

Request you to clarify the the scheme and take the proper actions against such open fraud.

Regards,
Yogesh m patel
Mob: [protected]
Gujarat

Respected sir/madam,
It is most respectfully submitted that my flight from lucknow to dehradun through air india, bearing my booking number - nf[protected] and pnr-h0t98, was scheduled on 25-september-2017. Which was expected to depart from lucknow airport at 8 am. I left for lucknow airport at 6 45 am and it takes 25 minutes to reach airport from my place. Due to some traffic jam i was late by 5 minutes. I recieved a call from landline number [protected]and executive calling from air india counter, asked for my boarding status. I told him that i would be reaching in next 5-10 minutes becuase due to some traffice jam i was littel bit late than the executive said that i should reurn back to my place because i would not be allowed to board. I requested him a lot but he asked me to contact my booking agent. I called make my trip executive at their landline num - [protected]. I spoke to the executive who told me that air india is very particular and i should go back to my place because they will not allow me to board. I tried to contact air india counter from where i recieved the call but no one picked my call. I also made a request to re-schedule my flight for the next day but they did not listen at. Under the great need o[censored]rgency, i booked my ticket to dehradun but due to arrogance and non co-operative behaviour of air india staff, i could not board and i got no refund as well. All my hard earned money i. E - 4017-/- rupees gone in vain.
Thus i herby request this honorable forum to kindly intervene and arrange me a refund of my hard earned money.
Applicant
Sunil sharma
Mob-[protected]
E-mail - [protected]@gmail.com

During journey on 13 jun 17 from kozhikode to mumbai, i forgot to take my new mobile phone {samsung) from flight ai 582. Just after 5 min i report the matter to air india authority, but their poor response the mobile phone recovered. Finally they refused to search and replied their inability. I lodged a complaint on arrival at varanasi. Sp varanasi tracked the mob phone after 70 days. I forced to come mumbai and with help of police authority of sandacruz east, recovered the mobile phone from a staff of air india named mr pankaj bhutia. He confirmed to the police auth that he took the mobile phone from flight and removed the both sim and memory card, used the phone after 2 months. Is this the security of air india flights and safe of passengers items? The phone is totally damaged by the individual more over i faced a lot of problems. Hence the travel expenditure including accommodation, repair charge of phone etc to be paid to me by air india

I booked 2 tickts under pnr no ysxc5 in ai 022 from delhi to kolkata for 20.9.2017.
Departure time was 20.15 but i recived a message for delay etd 21.25 and accordingly i cancel my programme to visit doctor and reached airport t3 at 18.15
After boarding i was informed the flight delay etd 23.20
After some time it is again informed for delay etd 00.40 on 21.9.17
Again after some time it is again informed for delay etd 1.30 on 21.9.17
Besides above i have run from one gate to another 4 times without any help whereas i noted for wheel chair at the time of booking.
I request you to compensate for harrasement and delay.

Date: 21-sep-2017
Place: varanasi airport
Carrier: air india ai 696 / ai 1695
I am writing about this incident happened with me during my travel with the worst air carrier of all times - air india. People in air india are really not bothered about their passengers' time and patience. The delay of their flight ai 696 was communicated to us 2 hour before the departure time (1:15 pm) wherein the carrier expects their passengers to report 2 hours prior to departure. The flight was delayed to 15:30 with no definite time of departure and till 14:15 the carrier employees are not sure whether the flight will land in varanasi or not. This would be the last and final time i am flying with air india. The air india manager at varanasi airport makes a statement, 'sir, i don't know whether the flight has left mumbai or not. I think the person sitting in mumbai has forgotten to port the departure of the flight in the system". I really felt like india went back to 1990s after listening to that loose statement.

Resolution: air india should discontinue their services from all the non metro cities so that people can travel smoothly and keep their time schedules intact. Specially they should discontinue the varanasi service as they are delaying their varanasi flights miserably and have no answer to any of the questions raised by passengers.

Hi all,
Need help. I booked a ticket for jan 3rd 2018 on airindia.com and got 2 pnr's, one for jan 3rd 2018 and one for dec 3rd 2017. Later one pnr was mentioned as failed transaction by ecommerce team of ai.

I called ai customer service within 5 mins of booking to report the incorrect booking. They asked to send me email to ecommerce which i did immediately. After that i sent 4 emails to ecommerce and called 4 times but they are not honoring the 24 hrs refund policy. This booking was made from california, us.

Need advice on how to proceed. I have filed complaints with sfo office and also ai feedback form. Trying not to go legal route, if that can be helped.

It has been an really bad experience dealing with ai ecommerce and to explain each and everything over and over to new agents.

Hi sir/madam,
I am 59 years old and vide booking aibe33427349 y9l1e, i have booked tickets for me and my wife for delhi to udaipur (Date 03/09/2017) and udaipur to delhi (08/09/2017).

On 03/09/2017, i reported and stand in the queue at about 12.10 p. M. And due to heavy rush at the air india counter i reached at the desk at about 12.36 pm at the counter (The official at the counter also made endorsement at my e-ticket attached herewith). It was my utter surprise that officials at counter refused to issue boarding pass to me and my wife. I made several requests to the officials at the counter and informed them i am 59 years old and i am standing in the queue for last 25-30 minutes and there is no fault on my side.

I still waited there and requested them, but they simply refused and not allowed me to board the flight.

I was forced to book another flight with jet airways vide pnr no. Ydxghf costing to rs. 14, 928/-

The above said denial and irresponsible behaviour and act of air india staff not only harras and mentally toture two senior citizens but also leads to economical loss, which amounts to gross negligence, unfair trade practice, deficiency in customer services and monetary loss.

Therefore, it is requested to kindly refund me the tickets amount in respect of tickets booked by me under ticket nos. 098-[protected] & 098-[protected], pnr y9l1e web reference aibe33427349.

I am attaching my ticket and flight details for reference.

Thanks & regards,

Adesh mishra
[protected]

I along with my family traveled by ai 439 on 19 sep from chennai to delhi, pnr no :h1eph, we were sitting on seat no : row 36, a, b and c. The quality of food was horrible and very poor, very oily, veg food which included kaddoo and baigan (Egg plant), my son hardly ate anything. Worst meal i ever had in my last 25 years of travelling by air and i can swear about it. When we called for the air hostess/flight purser, no one turned up after meal was served. For nearly two hrs i kept pressing the call button, not a single flight attendant turned up, we wanted water.

After deplaning, we had to wait for nearly wait for 20 mins on the tarmac in sun at 1430 hrs for the bus to take us and other passengers to the terminal
At the luggage conveyor belt, the indicator showed for vistara flight details, i had a little difficulty in locating the exact belt, infact the vistara flight indication on the sign board remained when i pointed out the anamolly to the airline ground staff present there

My check in baggage was lost as the check in staff yogita delayed check in for 1 hour and later didnt put the bag on flight i was travelling 10 days europe without bag no clothes medicines nothing at all. After lodging complain no one cares to revert i had called 20 times no response my trip was spolied i was in stress all time in different country. Air india staff very rude. I want to put complain and want reimbursement of my money spended for my basic neccessaties
My no [protected]
Email [protected]@gmail.com

Hello,

I have travelled from hyderabad-delhi-tokyo on 10/09/2017, my baggage got damaged due to the rash handling. This is not accepted. May i know the reason why my bag got damaged.

My bag is very expensive and high quality one, please let me know the reason why it got damaged.

Insurance is not applicable if baggage got damaged, hence i would request to pay the expenses of it. I will send photographs if required.

My ticket number: etkt 098 [protected]

Thanks,
Nithesh kundan

Hello sir
I booked my ticket in paytm travel agency air ticket

Pnr no is y91bv
Mumbai to coimbatore airport
By mistake ticket booked in wrongly date i wish to change the ticked date but airindia company did not modified it
They not modified the ticket
And the cancilation charge of the company is very high
Please soution the my problem
Airticket compay charged the cancilation amount 5500 and the actual amount of ticket is 6000

Disgusting Air India, we had two tickets booked for senior citizens, aged 70+
When they reached there and were standing in the lines and were supposed to be issued a boarding pass and had a confirmed ticket too. They were told that the flight is over booked and no seats are left. It took 3 hours to sort the problem. And finally they have a ticket after a 12 hour delay. Is this how people are to be treated. They were sent counter to counter. Is it a DTC bus that the seats were over booked. Worst flight. No care or respect for passengers. Disgusting employees. Take action as soon as possible.

Few days back i got a call from shine.com Placement cell telling thatyour cv has been short listed for Lucknow Airport in Air India .
they told me that you have to go through telephonic interview, i got a call from MR Manoj kumar telling that he is Hr In lucknow airport Air india. He told me to submit 28000 for profile money and my money will be refunded when i will get to Airport, and from last 5 days there mobile is switch off [protected], [protected]. please i want justice and my money back.

Mumbai kozikkode flight delayed 3 hours on 13/9/2017.
I booked it before 10 days and had a business meeting there... I had to cancel my return flight on the same day and returned to mumbai next day.
This resulted into huge loss and occurred me heavy expenses.
The official also talked very rudely. I had to postpone all my meetings and it resulted i to bad impression. Also, i suffered lot due to 11th hour changes.