Air India Complaints & Reviews

My name is nallani chakravarthula mangathayaru. On june 21st i travelled from
Detroit to frankfurt via lh 0443 flight &from franckfurt to delhi lh0760 flight. Reached delhi on 23rd early hours. As per the employee at detroit luftansa i thought that my baggage will reach to hyderabad. I filed a complaint at hyderabad after coming through ai 0506 flight on 23.7.2017 as i have not found my baggage. I have given a complaint at customer care center.
After dealing with luftansa authorities i arranged customer clearence of my baggage at delhi and contacted air india after showing my complaint to send it to hyderabad. But ai not responded instead demanded rs.500/ per kg. No body given proper response and hence i have to send my lauguage through cargo courier after paying rs. 7200/-
Hence i request to return my amount which i have paid to dtdc cargo

Sir, i went to air india ticketing counter at chennai international airport counter on 27th june in order to buy a ticket. I waited in the queue for a little over an hour and when my turn came the ticketing agent looked at ticket authority and told me to wait because i was a retired staff and he continued to attend to the others in the queue. I am a retired staff, a senior citizen and i am ailing from a heart condition for which i am being treated at sri ramachandra medical centre hospital as recommended by air india's medical officer. The ticketing agent just would not attend to me, all he kept telling me was that i am a staff & that i had to wait till he clears the others in the queue. If this is how it is in chennai the retired staff should be informed when making the ticket authority that they will have to wait till all revenue pax are cleared and only after that the staff will be ticketed. It is very sad and very degrading to treat retired staff in this manner. This is my humble submission.

Air india has often been my choice to fly but after my recent experiences, i promise i will never fly with air india again.

Melbourne to delhi ai 309 17 jun 8:45
- staff sitting and playing games of their phone
- having to get up and ask for water
- no one attending to "host service" button
- bathroom absolutely horrible (Find pictures attached)
- food was uneatable

Rome to delhi ai 122 12 jul 19:40
- no coordination of on board staff with us having to wait for 45 minutes for other people to move out of our seats
- traveling with my partner and we where given seats not next to each other
- flight delayed for over 3 hours
- made to sit on the plain for over 2 and a half hours with no air condition
- food was uneatable

I am a frequent flyer and i have never complained before, but this was by far the worse experience flying in my life and i want to be compensated for in in some way.

Air india seat upgrade - did ivr transaction to upgrade seat in air india flight using hdfc credit card. Credit card has been charged and merchant (Air india) has claimed the amount. Merchant said that transaction got declined so did another transaction using another card (Citi bank) which got successful from both merchant and bank.

For first transaction, bank (Hdfc) says that merchant (Air india) has claimed but merchant says card was not charged. I have raised dispute with bank and bank has provided authorization code which is 079248. I am not getting enough support from air india. Some more details regarding transaction:

1. Credit card: hdfc master card
2. Date of transaction - 30th june
3. Amount charged - 5500
4. My email : [protected]@yahoo.co.in
5. Phone number: [protected]

Most disrespectful, upsetting and disgusting travel experience of my life. I and my husband traveled to india from melbourne via bangkok to see his family members in delhi and amritsar. We landed in delhi on 15 july and were to depart delhi on 17 july 2017 to go to amritsar via air india. We had booked the flight on 30 june for 12.15 to fly to amritsar on 17 july. My husband and i reached the airport at lrast 2 hours before check in. We were asked to pau an extra $100 for lugage as it was a domestic flight even though we are international tourusts. It took aur ubdya appxinateky 20 mins to sort out the extra luggage payment while taking my husband to a separate counter/place while i waited for checkin to be completed.
The checkin officer checked our hand luggage and saw we had a delhi duty free bag and said nothing. I asked about the duty free items to carry on board and he said no problem as dury free is excepted.

After checkin we went and sat down and had a green tea. After approximately another half hour we went through our other air india checkin and immigration ana security check and bodyscan. Immigration asked to confirm that my duty free bag held duty free items and i said yes and they didn't ask what and waved me through.

Then all of a sudden at the final final security check i was pulled aside and the security officer called another security officer and told me i cannot take my duty free bag on the plane as i am a domestic passenger. And then another officer was called as i wanted to know why and stated that i was a international traveller and air india never informed me of any duty free no go and so on. I then got emotional and started crying and then said look im going to miss my flight. One security officer said there is a bottle of duty free alcohol i cant take and another officer said it was okay and then it went on with about 4 or 5 security officers speaking only partly in english. Another officer said u wont miss your flight as air india will call for me. The whole time there was no law/information showed to me about duty free and the security officers said it was duty-free staff and air india fault.in the end i went without my duty free items and when i arrived at air india gate to catch the flight it had already left. The staff at the gate said it was my fault as there was a phone call made to me and announcement over speaker - but there was no such thing and then they blamed the security and vice versa. One air india manager stated the duty free items info was on the dangerous goods and prohibited items signage but there was no such thing.

Air india refused to put me and my husband on another flight and refused to give me a refund for the flight and a refund for my duty free items. I called the australian high commission but air india said it was security's fault.

Then i asked for my luggage which they said was not on the amritsar flight and i can have it within an hour. After approximately 4 hours i got my luggage back and had to book and pay for a new flight. Air india kept on telling different stories and by the way my luggage had obviously gone to amritsar and back to delhi as it had the airline tags etc on it.

Cost of my new flight booking from delhi to amritsar cost me inr4414 plus user development fee of 12inr air india flight no. Ai016 departing delhi at 5.15pm and arriving at amritsar at 6.20pm.

I sought help from the airport centre mangement and asked them to help me get in contact with the australian high commission but nothing could be done as air india were still saying it was my fault. The whole time air indta staff kept in referring us to different staff.

It was inhuman and inconsiderate behavior in a country tyat i thought would be nice to holiday in. It only shows that air indya don't care for their own customers and tourists.. I felt deeply upsey c and frustrated and that my rights were violated let alone the non custoner service with securuty stsff laughing at me also. Feeling frustrated... Wasted money and broken holiday.

I rajesh kumar singh (Social activist) was travelling in air india flight no.415 having pnr no. Y33he yesterday.
All pessengers were served coffee and tea in plastic cup. When i object this, they have given me coffee in thermocol cup. According to aiims hot thing in plastic pot is causes cancer.
So plese clarify this other wise i will lodge complain in court.

Sir, we, jhills global trade, loaded highly pershiable vegetables through flight no ix-251 for sarjah and flight was delayed. And my consignee went the airport of sarjah for delivery. @ that time we came to know that the documents related to that cargo is not arrived so they want be able to release the same. So pl look the case as soon as possible and take the necessary action to take the cargo. Also we make ur attention the cargo having highly perishable items and as a reputed airlines of india it is very bad for us. So please look this matter.

This has reference to the air ticket booked through makemytrip for boarding air india flight on june 22, 2017 from delhi (T3 terminal) to pantnagar. The relevant details of the booking are mentioned as under:

Date of travel:[protected]

Pnr 1: yyjwc e-ticket no. 098-[protected], 098-[protected]

Pnr 2: yyjwj e-ticket no. 098-[protected], 098-[protected], 098-[protected]

Makemytrip booking id: nf[protected]

I request the authorities to take immediate strict action against air india for not refunding the complete amount paid by me towards the aforesaid booking through makemytrip.

I had paid a total amount of rs 18263 to makemytrip for this booking. After boarding the flight, all the passengers were de-boarded from the aircraft citing the technical reasons. All the passengers were kept waiting for 4 hours and then it was announced by air india that the flight has been cancelled due to technical reasons. After wasting another 2 hours, the passengers were issued printed statements by air india mentioning that the pnr has been cancelled and the passengers are entitled for full refund as per the rules.

The copy of printed statement issued by air india was forwarded by me to makemytrip and the entire situation was explained. Since the day the flight was cancelled i have been following up the matter with makemytrip (As air india doesn’t directly interacts since the booking was made through makemytrip) but no resolution has been provided to me despite forwarding them the copies of statements on more than single occasion.

Out of total amount of rs 18263 paid by me, only rs 7163 was refunded by makemytrip. The makemytrip has been providing only one reply on consistent basis that the amount which was provided by air india has been refunded and for the balance amount (I. E. Major portion) they are taking up the matter with air india.

During follow-ups on one occasion, i was also informed by makemytrip that there is some issue with database of air india as their website shows that flight departed on time. On this illogical response, i suggested them to cross-check the issue with various agencies like cisf, delhi airport authority, pantnagar airport authority, etc. That the flight was cancelled.

I am now frustrated with the frequent and countless lengthy follow-ups (Telephone calls ranging from 30 to 75 minutes) i have had to make for getting my balance refund amount. I have failed to understand whether there is malafide intent of making money from the customer in refunding the payment or it is a case of abnormal procedural delay. Without losing faith in the system i now seek your immediate help in resolving my case so that the major portion / balance amount is refunded at the earliest.

Dear concerned,

I would like to let you know that my trolly bag is lost in ccu (Kolkata) airport yesterday while i was boarding the flight for yangon.

I collected my boarding pass at around 9 am morning on 14th july 2017 from boarding pass counter. After informing about the check in baggage i kept the bag in conveyor belt. The belt started working and baggage went in without any tag.

Also, i didn't asked about tag nor she gave by herself.

Yangon lost & found section denied to lodge any complain file as they have checked and found no lagguage is linked with my boarding pass.

The bag can be traced by cctv cameras near boarding pass counters which i hope are operatives.

Pathetic airlines and customer service! That's how i would like to start. Me and and my wife had a flight to chicago on june 14, 2017 from igi new delhi. Unfortunately, the air india servers were down that day which made us wait for almost an hour before we could check in our bags. Technical glitches are fine and they do happen but the thing that pissed me off that day was the customer service and unethical behavior by the air india staff.

We had one extra luggage for which i was supposed to pay 200$. The lady at the counter directed me to another counter were i had to pay for the extra luggage. With taxes, the total amount came to 213$. Fair enough.. No worries. I gave the lady 220$ expecting 7$ in return. Apparently, she didn't have the change. She also said that they can't return back the money in dollars rather it would be in indian currency. That didn't make any sense to me. I paid in dollars, i expect the return in same currency.

I offered her my credit card to charge 213$. Damn, now their credit card machine wouldn't work. She swiped my card twice and their stupid system didn't respond. I had only one hour or so left before my flight takes off and these # can't finish this simple task. Her co-worker was like we have 6$ in change, you can take that. It pissed me off more and i lost my temper. I felt so helpless then that i was like why did i chose this crappy airlines.

Just like they told me to take back 6$ rather than 7$, i suggested why not you guys charge me 110$ instead.. Fair enough right.. Paying 3$ less wouldn't make much of difference just like 1$ doesn't. Its not about 1$ or 3$, it's all about ethics. The guy indirectly admits his mistake by saying make an invoice with 114$ so that if i complain, they still can be proved innocent. I collected back my 6$, felt helpless and i left the counter.

After security checks and immigration, these crew members are like hurry up, the flight is gonna take off soon. Shut up you #, air india and their unqualified staff is responsible for all these delays. Damn, me and my wife lost our mental piece.

I didn't pay 1500$ to deal with all these kinda stuff. There has to be some courtesy by you guys. I think your staff is not qualified enough to handle situations like this. They don't have any sense of customer service and hospitality.

I wouldn't recommend anyone to fly airindia. It's the worst airlines to fly with.
I request airindia to please return back the extra money they have charged (1$).. And show some decency next time someone travels with airindia.

Document number :[protected]
The total amount is 13650 inr on the invoice. The bill shows 13650 inr (213 usd). I didn't have time to check my invoice as i would have missed my flight arguing with the staff. They charged me 214$ instead of 213$ just because they didn't have change.

Refund it back! Simple! Its not about 1$, its about the trouble i had that day.

I have problem sitting back so i request the counted boy at goa international airport to give me the middle seat and therefore i preferred checking well in advance my boarding number is 52 but still he gave me a sit which was behind. These is the second time i am facing these problem
I really feel someone should teach how to respect the citizen of india kisi aur ka gussa kisi aur pe nahi nikalneka
I need to know what action is taken in these regards

Kishor gaokar
Flight mumbai abudhabi ai 945

To whom so ever it may concern
Please find attached the following documents
1. Air india mumbai-delhi confirm tickets of 3 passengers
Vikas jain ticket no.098-[protected] boarding pass issued
Akash jain ticket no.098-[protected] boarding pass issued
M. R jain ticket no.098-[protected] boarding card not issued
2. Certificate issued by air india for refusal to board on flight because of non availability of seats.
3. Taxi fare receipt of airport transfer.

Please note that the above 3 passengers were scheduled to board the air india flight no. Ai 101, flying time 09.00p. M on 12th of july. Web check in was done around 12 hours before the flight time and two boarding cards were issued, air india app was showing some technical error while trying for the third boarding pass. After several attempts we were not able to get the third boarding pass through the app, so we decided to get the third boarding pass from the airport. After reaching the airport around 6.30 p. M when we went to the air india counter, it was very surprising to believe that air india has refused the availability of seats to all three passengers and gave an excuse that due to some technical error a smaller capacity aircraft is operating on this route.

After sometime they offered us to fly through jet airways and one of the executive took us to the jet airways counter but they also refused as they didn’t had seats.
After coming back to the air india counter they offered us a next morning flight and told us that they will provide an accommodation for the night. Then they started searching the hotels for rooms and kept on telling us rooms are not available anywhere. After standing for more than two hours they gave us a hotel room and we had to accept that because we were standing like beggars without any choice.
During the whole episode all the staff members were very unfriendly, they were trying to push their duties on other member and no one was ready to face the situation.
Finally when we asked them to drop us to the hotel they told us we do not have any drop facility, you can go on your own and we will give u return taxi fare. When we agreed to take the return taxi fare from airport to juhu they gave us rs.300.00 which we refused and went on our own.
While standing over there for so long we also came to know from one of their crew member that there was no technical error on the aircraft. Actual reality was that some special preferences where given to some v. I. P guests who were not having tickets, to fly on our confirmed tickets during the end moment.

I want an urgent reply on this mail. How can u cancel a confirm ticket without any reason? How can u over book the flight? We have been harassed at the airport for almost 4 hours.
This matter will not stop here. We will go to social media and court.

Sir,
I went to the ticketing counter air india chennai on 28th jun, there were few people ahead of me. The staff manning the ticketing counter took little over one hour to clear those ahead of me. What shocked me was when my turn came the ticketing staff told me "you are a staff please wait" & started attending to the people behind me. I am 68 years old.

This has reference to­ the pnr no as mentio­ned in the subject. ­my parents, mr ranabi­r moitra and ms gitas­ri moitra are schedul­ed to travel from del­ to kolkata on 6th au­gust'17. Unfortunatel­y, my father's condit­ion has unstabilised ­ (Something very serio­us) and he has to und­ergo a brain surgery immediately. Further­, he is not allowed t­o travel for next cou­ple of years.
I am hereby attaching­ the relevant prescri­ptions from the docto­r, that mentions abou­t his sudden illness ­and surgery.in view ­of this, request your­ help in cancelling t­he booking and help u­s in refunding the am­ount paid (Rs 10, 794­/-). Your help shall­ be greatly appreciat­ed.

Details of the bookin­g are as follows:

Date of travel - 6th ­august'17
Date of return - 01st­ sept'17
Travel - del-kol-del­
Payment mode - cc­

Look forward to your ­help in this matter. ­please treat this as ­urgent and critical.

Many thanks, ­

Arunima­
#[protected]­

I am a frequent flier. My no is f493909.
Reference pnr no ygxb8 dated 12 jul 17.
I tried to book airticket from delhi to jammu for 17 jul 2017 in the name ajey sethi. While my account has been debited with rs 8696 my ticket has not been booked causing a lot of inconvenience to me.
You are requested to immediately refund the amount of 8696 at the earliest.
Thanks
Ajey sethi.

Hello,

This is to bring to your attention the issue about an open ticket that i am unable to re-book. Allow me to elaborate.

I booked my air india return flight for return on 24th of december from hyd - jfk 1 (E ticket number 098-[protected]). However, i converted this ticket to an open ticket sometime in the month of october 2016. No time during the whole telephonic conversations (Or written) was i told that my open ticket will get expired on 4th of june 2017 (The first part of the ticket was used on 4th june 2016 from jfk - hyd). You may check your records, i have contacted your customer care department numerous time inquiring about my ticket status and asked them to email a open ticket confirmation to me. They informed me that it wasn't a part of their policy to email any confirmation regarding conversion of a booked ticket to open. I have called your customer care department regularly to check the status of my tickets.in fact even until yesterday (6/15) the customer service department informed to to visit the air india city office and get the booking done after checking all the records of my ticket.

However, when i visited the air india office, i was taken aback when i was informed that my request to book the ticket from mum-jfk on 16th september 2017 cannot be fulfilled as my tickets have already expired.

I already wrote to air india about 10 time but got no response. Can you please look into this?

Thanks
Navita
[protected]
Navita. D. [protected]@gmail.com

Dear air india officials,

Air india is a pride of our country but the staff on board is running the complete reputation of the air line with its bad experience.

Recently we were traveling from delhi to maldives (5th july, 5.15am flight). Since it was an early morning flight, we slept in the plane. When i woke up i requested for a coffee form the staff and he refused saying they are not serving hot bevergaes on the flight. We paid for and took an international flight. This is something not expected form an international airline.

While coming back on 9th july from maldives to delhi (4.35pm flight from maldives), one of the staff mr. Vishal tomar was extremely rude. I have never experienced such bad behaviour of any airline staff before.

I was in the toilet and when i came out, he was serving food. I wait for him to serve 5 rows of people. He was looking at me that i am waiting. After five rows when he looked at me again and started serving people in the sixth row, i asked him to give me way to reach my seat and he started staring at me as if i have asked him to donate all his property in my name. I confronted and told him that he should have been courteous enough to ask me to sit for some while or should have gave me the way to go to my seat but he started talking in a very rude way. He was unapologetic till the end of 5.5 hours flight.

I shall in future never ever travel with air india if this is the kind of training given to the staff for handling clients.

Food quality was poor and irrelevant. We were served cold pieces of chicken in the morning breakfast with no hot beverages.

Air india its time to improve in a big way!!

Manik [protected]@gmail.com

I re-checked in my luggage at the air india counter and paid rs. 10, 500 extra for 25 kilos extra at the chatrapati shivaji international airport, mumbai on july 10, 2017. I had a departing flight to hyderabad from bombay at 1:55 pm, air india on flight number ai 617. I landed at 3 pm and returned home to find my jbl black speakers missing since, the checkin of my bags at air india. They cost me $100. If the conduct of the individuals responsible handling and checking the checked bags is questionable, what kind of security s guaranteed for the next time i travel in air iindia only to find something important and expensive missing, after i arrive home. Please do help me attain the compensation of the $100 lost. It's a lot of money. Please!

One person name meghna singh (Profilename) was offering job in air india at trivandrum airport. And she ask money for uniform and id card to entering airport. I sent her money for it. But after sending money then she said sent money to courier service. We sent money to courier service also. But both cheated us. After sending money they are not responding or answering.

Most horrified and torturous experience of my life. I booked a flight ticket to Pune for 6.35PM on the 9th June 2017. I reached the airport at 5.45Pm and immediately stood to check in. After almost 15 mins wait when I reached the counter I was told that boarding was stopped 45 mins back. Are we expected to board 45 mins early even in domestic travels? I then seeked the air India desk for help and begged them to help me. The lady at the counter was so super kind that at 6.00pm she told me that I will have to buy another ticket at 9.00am the next day morning to reach Pune. I told her I wanted to talk to the manager. He called someone on the phone and said nothing could be done... Let me reiterate that there were still 20 minutes for the flight to take off even then and he said that I could not get to the flight... I was almost in tears and your team there didn't even budge. Do you think that middle class people could so easily afford money that they could just book tickets whenever they feel like?... What do you expect that your customers reach the airport 3 hours early... So inhuman and inconsiderate behavior in a country like ours only shows that we don't care for our own people... If we just care a damm about our own people and have no slight consideration or customer service then humanity will just eventually fade away from the face of the Earth... Because of such instances people will loose faith on anything... Now am just at the airport... Spent another 8000 and booked another flight to Pune at 10PM... Which is delayed by 40mins... I've wasted 5 hours of my life sitting here at the airport... Feeling frustrated... Wasted money. I need help!