Air India Complaints & Reviews

I malaynil dey, i came from leh (Ixl) on 02/08/2017 vide air ticket no.[protected] to kolkata airport (Ccu) reached on 02/08/2017. When i came from leh (Ixl), i have handover my luggage to your staff at check-in time directly to kolkata (Luggage no. Ai 925998). After reach kolkata airport (Ccu) i came to know from your side that my luggage has not reached due to your problem and your staff assured me that my luggage will be delivered to my residence safely. As per commitment of your staff, my luggage has been delivered to my residence on 04/08/2017 evening in totally damaged condition.
Now i want know from you, why my luggage damaged on the way and why so late to reach my home. What is the reason.
Now i feel that i am totally mistake to avail your flight.
Immediately you compensate a new 24" branded leather trolley suitcase for me.

I must say the worst experience by far.
Things that annoyed me during my travel
1) i was travelling to macau and baggage tags were not handed over to me at chennai and delhi despite me requesting several times. The answer i got was "not required madam" and finally i ended up in trouble at a place where there were none airindia officials (Hong kong airport) to help claim my baggage as i had to take the ferry to macau. Had to request quantas airlines to get my bag tag no and i luckily could claim it. Called air india officials several times but none cared to respond to my concern. What was surprising was i asked them to give me my tags atleast about 3 times and they assured me saying its not required so its clearly not my ignorance.

2) return flight to mumbai was delayed so i was directed towards cathay pacific airlines which landed at 8.30 pm (About 6 hours prior to my scheduled landing) but my connecting flight was about 10 hours late and atleast air india could have tried to get me an earlier flight. Instead they just chose to redirect me to different places within the mumbai airport to ask for the same query. Finally took my same connecting fight after waiting in the airport.

3) duty free liquor is not allowed in hand baggage i believe in mumbai international transit to domestic. Rules are rules i agree but the passengers wouldnt know the rules unless its mentioned prior as such things never happened to me during all my international transits to domestic. Had they informed me prior i could have dropped it within my baggage which had ample amount of space instead i had to check in and during my security check for hand luggage is when the authorities thought that they should mention.
Irony: i had to buy a new baggage which was more expensive than the liquor itself.
More irony: air india did not have a fragile tag. They had to write it on a piece of paper and stick it over my bag.

Cheaper than other flights "yes" but please invest in a little more and avoid these hassels as it spoils the entire mood of our journey.
This is what i have decided at the end of my travel. Thank you air india for such a wonderful experience!!!
There was indeed a lot to learn and lot new experiences!!

Wring check in details were emailed out with the wrong flight details leaving us to cause severe distress. No one was able to give us a necessary answer or even attend our call on the phone meaning that we had to leave earlier to identify what the issue is. We had to wait in the airport unnecessarily, having to cancel last minute plans on our last day in jaipur, coming up to some financial loss which was prepaid.

Flight scheduled for tomorrow, 3 august
It gets delayed without any prior notice to the flyer.
While doing web check in i noticed the updated timings with no information of it given to me in personal.

Web check in boarding pass shows wrong date i. E 2 august in place of 3rd august, increasing to the confusion already present.

This is really frustrating and changes all the itenary of the flyer

Least they can do is inform about the delays and atleast print the correct date on the boarding pass.

This is to my utmost shock and disappointment that air india is playing with the precious time, energy, efforts, health and money of passengers by delaying the flight (Bearing no. Ai 043a) for more than 5 hours thereby leaving all passengers stranded!! My parents namely mr. Daya nand sharma and mrs. Radha sharma (Boarding pass no. 24 and 25) already had a very tiring day and thereafter when they wanted to come back home at the earliest they were badly stranded on chennai airport on 14th july, 2017. The boarding pass was collected timely but after that they krpt following up with the staff for the time of departure.
Nothing can be more humiliating that they had to wait for hours and hours for the said flight and for no fault of theirs. Without taking dinner, with all the sufferings, health problems, deprivation of sleep on proper time, tiredness while waiting, they had to bear the pains and torture of air india services. The list of suffering is countless to mention as my mother is a sugar and bp patient and she got so so unwell that her recovery took almost a week.

Needless to mention that my parents have gone through lot of harassment and mental agony. This is a clear case of deficincy in services by air india to its passengers. The time of departure or delayed flight should have been communicated via message or mail on prior basis.

This conduct requires the immediate action of refund of amount of tickets and along with that the compensation for such deficiencies in services.

Kindly take the necessary action in this regard at the earliest else we will be constrained to take action against the air india airlines for such gross deficiency in service.

Pooja sharma (For mr. Daya nand sharma and mrs. Radha sharma)
Advocate
Supreme court of india

My wife and 1year old daughter wanted to fly mumbai to varanasi from air india today @10.30 but reached at checking [protected]@10am but the internal staff doesn't allowed her to check in. The reason why she was late 1st she went to domestic airport and she came to know that the air india flight fly from international airport, then she has taken rickshaw and she went to international airport and rickshaw wala also drop her so far from the airport and she cover the remaining distance by walking with baby on shoulder and luggage and she manage to reach inside @10 but the internal staff doesn't even help to check in and they said u can't board the plane u are very late she request and cried in front of them but the staff didn't help her and she miss the flight. At human ground and the condition how she has managed to reach at airport at least that should consider and the staff could helped her and she could has taken the flight! As genuine and exception case the staff could has come forwarded and help her but...

This application is to report a lost mobile. I had an htc e9+ which i lost when i traveled from patna to dammam on 29-july 2017 with a stop at delhi.. It was of black in color. I had all of my data and useful contacts in it. When in reach dammam airport i realise that i lost my phone in flight ai 913 i go back in flight and told my problem to your staff he check flight but he did't find my phone i want my phone back please help me..

I was travelling from delhi to damam my luggage is totally damage lodged complain at airport damn king fahd. Authority has not helped me only lodged complain. My name is right bajpai date of travel 31.07.2017. I have receipt of complain air india has to give me amount or a new luggage old assist me provide me cash or luggage. My luggage has been thrown because inside a lot of thing damage my oil bottle broken and clothes got sports.

I have traveled from chicago to bangalore on 26-july 2017 with a stop at delhi. I had checked in 2 baggage one suitcase and one tv. My tv was sent to delhi and and suitcase was sent to bangalore. As the missing luggage is tv and it is held at delhi customs department for clearance. I did ask the airindia staff at delhi airport about my luggage and he confirmed that my luggage will be coming to bangalore. It been more than 3 days and so far no update on this. It has caused me so much of pain and financial loss.

My self khasim, working in dubai. I suppose to travel from dubai-mumbai-hyderabad on 22.06.2017. I reach to counter 1 hr before counter closing. Counter person told me repack the baggage because of excess luggage. I was repacked & reach to counter with in 5mins. Till the time another passenger was there in counter. Counter person told me come after this passenger. That passenger is travelling to delhi, but that counter display shows mimi. That passenger having more than 8 baggage and extra luggage and counter person taking more than 30mins. I was standing in 'q' more than 30mins. Boarding closing time for mumbai flight 10.40pm.
One supervisor (Mr. Samir - dnata) he came to me 10.45pm and told me booking closed. Then i was behind air india shift incharge (In duabi international airport on 22.06.2017) mr. Ravi till 2.30am to do some thing for me or arrange alternate. He was just close his mouth till 2.30am and given a suggestion go air india office, they will do some thing. Then next day i went air india office i paid aed880 dirhams for 23.06.2017 ticket. And air india shift incharge (In duabi international airport on 23.06.2017) miss. Malini given a report, its passenge mistake.

I am surely telling its not my mistake.
Proof: dubai internation airport - counter cctv footage.
Just air india employees blaming to passenges to save their jobs.

My question is,
1. How they provide my conformed ticket to some other passenger?
2. Why air india shift incharge (In duabi international airport on 22.06.2017) mr. Ravi fail to provide alternate solution?
3. How air india recruted like this unskilled employee?
4. Who will pay the compensation to me?

Hope i will get the

Refernence : delai 91574
I have travelled from chicago to delhi and delhi to hyderabad and reached hyderabad on july 25. Initially my baggage was delayed for a day and later they brought it directly to my house. Upon checking my baggage i am missing play station in the bag. I believe these are stolen as the bags zip is tampered. I tried calling hyderabad customer service on[protected] & 3019. But didnt get any response. I have no option to contact airindia. When i called to toll free number, am not getting appropriate response.

Name: sant sujat soni and sonia gupta
Flight : delhi to allahabad/ 9 i 603
Date : 08.07.17
Eticket no :[protected]c1 and[protected]c1
Cost of ticket : 13058*2 = 26116

Complaint already filed with air india : no. 25759 on 08.07.17 : no response

- we were in time and checked in well before time.
- sonia gupta had medical emergency being 8 month pregnant and asked the staff for the gate as sujat soni ticket was not clear and staff after security check and were told gate 45c (As i sant sujat have weak eyesight i could not confirm and there was stamp on the place of the gate of the boarding pass and it was also not clear.
- we went there and as she was medically pregnant we waited before the rush area so that she may not be harmed accidently.
- we were waiting since 11.45 although boarding time was 12.15. At around 12.35 as it was past the boarding time we re-confirmed form the gate why boarding had not started and they told us we were at wrong gate and we need to go to gate 42c.
- we rushed and were there at near 12.45 being very near
- the gate had just closed. We pleaded with them it is medical emergency and that to let us board but recieved no help. The staff was arrogant and rude and far from professional. They said we cant do boarding process for you again and papers have gone. We explained the entire situation and rather than trying to see if we could be boarded they just argued with us. By the time they realised we were not wrong and tried to help after 15 minutes the flight had probably closed the doors.
- our passes were stamped "no show" and sent back saying surely we would be helped and the next flight given to us at no cost or huge discount etc.
- we then went and talked to the mangaer mr j. R. Mani who was busy chatting on the mobile talking to a friend and making evening plans for dinner being a saturday and kept us waiting for nmore than 15 minutes.
When he finally talked to us he summarily dismissed us by saying your boarding pass is stamped noshow, the gm is not there as it is saturday and i cant help you. He was so extremely rude unprofessional and arrogant that without a single comfoting word went on to say you file complaint i will give you book, no one listens.
- there was actually no other senior at the airport. We tried but to no avail. We were told that we would get no help of any sort nor any flight ticket nor and discount etc.

All my account can be cross verified from the cc tv cameras at the airport to corroborate my story.

Decided never to fly air india although i have been frequent flier.
Expect a full refund if not extra for the harrassment.

My name is nallani chakravarthula mangathayaru. On june 21st i travelled from
Detroit to frankfurt via lh 0443 flight &from franckfurt to delhi lh0760 flight. Reached delhi on 23rd early hours. As per the employee at detroit luftansa i thought that my baggage will reach to hyderabad. I filed a complaint at hyderabad after coming through ai 0506 flight on 23.7.2017 as i have not found my baggage. I have given a complaint at customer care center.
After dealing with luftansa authorities i arranged customer clearence of my baggage at delhi and contacted air india after showing my complaint to send it to hyderabad. But ai not responded instead demanded rs.500/ per kg. No body given proper response and hence i have to send my lauguage through cargo courier after paying rs. 7200/-
Hence i request to return my amount which i have paid to dtdc cargo

Sir, i went to air india ticketing counter at chennai international airport counter on 27th june in order to buy a ticket. I waited in the queue for a little over an hour and when my turn came the ticketing agent looked at ticket authority and told me to wait because i was a retired staff and he continued to attend to the others in the queue. I am a retired staff, a senior citizen and i am ailing from a heart condition for which i am being treated at sri ramachandra medical centre hospital as recommended by air india's medical officer. The ticketing agent just would not attend to me, all he kept telling me was that i am a staff & that i had to wait till he clears the others in the queue. If this is how it is in chennai the retired staff should be informed when making the ticket authority that they will have to wait till all revenue pax are cleared and only after that the staff will be ticketed. It is very sad and very degrading to treat retired staff in this manner. This is my humble submission.

Air india has often been my choice to fly but after my recent experiences, i promise i will never fly with air india again.

Melbourne to delhi ai 309 17 jun 8:45
- staff sitting and playing games of their phone
- having to get up and ask for water
- no one attending to "host service" button
- bathroom absolutely horrible (Find pictures attached)
- food was uneatable

Rome to delhi ai 122 12 jul 19:40
- no coordination of on board staff with us having to wait for 45 minutes for other people to move out of our seats
- traveling with my partner and we where given seats not next to each other
- flight delayed for over 3 hours
- made to sit on the plain for over 2 and a half hours with no air condition
- food was uneatable

I am a frequent flyer and i have never complained before, but this was by far the worse experience flying in my life and i want to be compensated for in in some way.

Air india seat upgrade - did ivr transaction to upgrade seat in air india flight using hdfc credit card. Credit card has been charged and merchant (Air india) has claimed the amount. Merchant said that transaction got declined so did another transaction using another card (Citi bank) which got successful from both merchant and bank.

For first transaction, bank (Hdfc) says that merchant (Air india) has claimed but merchant says card was not charged. I have raised dispute with bank and bank has provided authorization code which is 079248. I am not getting enough support from air india. Some more details regarding transaction:

1. Credit card: hdfc master card
2. Date of transaction - 30th june
3. Amount charged - 5500
4. My email : [protected]@yahoo.co.in
5. Phone number: [protected]

Most disrespectful, upsetting and disgusting travel experience of my life. I and my husband traveled to india from melbourne via bangkok to see his family members in delhi and amritsar. We landed in delhi on 15 july and were to depart delhi on 17 july 2017 to go to amritsar via air india. We had booked the flight on 30 june for 12.15 to fly to amritsar on 17 july. My husband and i reached the airport at lrast 2 hours before check in. We were asked to pau an extra $100 for lugage as it was a domestic flight even though we are international tourusts. It took aur ubdya appxinateky 20 mins to sort out the extra luggage payment while taking my husband to a separate counter/place while i waited for checkin to be completed.
The checkin officer checked our hand luggage and saw we had a delhi duty free bag and said nothing. I asked about the duty free items to carry on board and he said no problem as dury free is excepted.

After checkin we went and sat down and had a green tea. After approximately another half hour we went through our other air india checkin and immigration ana security check and bodyscan. Immigration asked to confirm that my duty free bag held duty free items and i said yes and they didn't ask what and waved me through.

Then all of a sudden at the final final security check i was pulled aside and the security officer called another security officer and told me i cannot take my duty free bag on the plane as i am a domestic passenger. And then another officer was called as i wanted to know why and stated that i was a international traveller and air india never informed me of any duty free no go and so on. I then got emotional and started crying and then said look im going to miss my flight. One security officer said there is a bottle of duty free alcohol i cant take and another officer said it was okay and then it went on with about 4 or 5 security officers speaking only partly in english. Another officer said u wont miss your flight as air india will call for me. The whole time there was no law/information showed to me about duty free and the security officers said it was duty-free staff and air india fault.in the end i went without my duty free items and when i arrived at air india gate to catch the flight it had already left. The staff at the gate said it was my fault as there was a phone call made to me and announcement over speaker - but there was no such thing and then they blamed the security and vice versa. One air india manager stated the duty free items info was on the dangerous goods and prohibited items signage but there was no such thing.

Air india refused to put me and my husband on another flight and refused to give me a refund for the flight and a refund for my duty free items. I called the australian high commission but air india said it was security's fault.

Then i asked for my luggage which they said was not on the amritsar flight and i can have it within an hour. After approximately 4 hours i got my luggage back and had to book and pay for a new flight. Air india kept on telling different stories and by the way my luggage had obviously gone to amritsar and back to delhi as it had the airline tags etc on it.

Cost of my new flight booking from delhi to amritsar cost me inr4414 plus user development fee of 12inr air india flight no. Ai016 departing delhi at 5.15pm and arriving at amritsar at 6.20pm.

I sought help from the airport centre mangement and asked them to help me get in contact with the australian high commission but nothing could be done as air india were still saying it was my fault. The whole time air indta staff kept in referring us to different staff.

It was inhuman and inconsiderate behavior in a country tyat i thought would be nice to holiday in. It only shows that air indya don't care for their own customers and tourists.. I felt deeply upsey c and frustrated and that my rights were violated let alone the non custoner service with securuty stsff laughing at me also. Feeling frustrated... Wasted money and broken holiday.

I rajesh kumar singh (Social activist) was travelling in air india flight no.415 having pnr no. Y33he yesterday.
All pessengers were served coffee and tea in plastic cup. When i object this, they have given me coffee in thermocol cup. According to aiims hot thing in plastic pot is causes cancer.
So plese clarify this other wise i will lodge complain in court.

Sir, we, jhills global trade, loaded highly pershiable vegetables through flight no ix-251 for sarjah and flight was delayed. And my consignee went the airport of sarjah for delivery. @ that time we came to know that the documents related to that cargo is not arrived so they want be able to release the same. So pl look the case as soon as possible and take the necessary action to take the cargo. Also we make ur attention the cargo having highly perishable items and as a reputed airlines of india it is very bad for us. So please look this matter.

This has reference to the air ticket booked through makemytrip for boarding air india flight on june 22, 2017 from delhi (T3 terminal) to pantnagar. The relevant details of the booking are mentioned as under:

Date of travel:[protected]

Pnr 1: yyjwc e-ticket no. 098-[protected], 098-[protected]

Pnr 2: yyjwj e-ticket no. 098-[protected], 098-[protected], 098-[protected]

Makemytrip booking id: nf[protected]

I request the authorities to take immediate strict action against air india for not refunding the complete amount paid by me towards the aforesaid booking through makemytrip.

I had paid a total amount of rs 18263 to makemytrip for this booking. After boarding the flight, all the passengers were de-boarded from the aircraft citing the technical reasons. All the passengers were kept waiting for 4 hours and then it was announced by air india that the flight has been cancelled due to technical reasons. After wasting another 2 hours, the passengers were issued printed statements by air india mentioning that the pnr has been cancelled and the passengers are entitled for full refund as per the rules.

The copy of printed statement issued by air india was forwarded by me to makemytrip and the entire situation was explained. Since the day the flight was cancelled i have been following up the matter with makemytrip (As air india doesn’t directly interacts since the booking was made through makemytrip) but no resolution has been provided to me despite forwarding them the copies of statements on more than single occasion.

Out of total amount of rs 18263 paid by me, only rs 7163 was refunded by makemytrip. The makemytrip has been providing only one reply on consistent basis that the amount which was provided by air india has been refunded and for the balance amount (I. E. Major portion) they are taking up the matter with air india.

During follow-ups on one occasion, i was also informed by makemytrip that there is some issue with database of air india as their website shows that flight departed on time. On this illogical response, i suggested them to cross-check the issue with various agencies like cisf, delhi airport authority, pantnagar airport authority, etc. That the flight was cancelled.

I am now frustrated with the frequent and countless lengthy follow-ups (Telephone calls ranging from 30 to 75 minutes) i have had to make for getting my balance refund amount. I have failed to understand whether there is malafide intent of making money from the customer in refunding the payment or it is a case of abnormal procedural delay. Without losing faith in the system i now seek your immediate help in resolving my case so that the major portion / balance amount is refunded at the earliest.