Air India Complaints & Reviews

Dear air india authority,

This is urging of a common people who is knocking your door for justice. this was shocking when i arrived at air india boarding pass counter, mumbai t-2 for baggage checking and boarding pass collection. i started for journey from surat by train to catch ai-675 at 0610 hrs departure. because of train late one and half hour i managed to reach at counter by somehow 50 min before of departure. nobody was there to manage the queue. i convinced the passengers to get favor as counter gets locked 45 min before. however i produced the ticket and requested to do process as fast as possible. counter attendant checked the ticket, id card and baggage.

I stood for few minutes and noticed she was not doing anything. when i asked for the reason, i was asked to talk to ground staff manager. i asked that lady manager what happened. she was not replying. i asked again and again. she replied that i was late. i replied that is right but i managed to report at counter before 45 minutes even with my little kid. i got unexpected reply “you are late, so you are late. you should report at least one hour before departure”. i tried to convince the lady manager that i had enough time if train was not late one and half hour for such short distance journey. and yet i reached 50 min before and i was begging for boarding pass for me, my wife and my little kid. nobody was listening to me. after few minutes the manager noted some late report in registrar. i requested for two boarding pass for my wife and kid with hand baggage. she was not listening to us at all. she was satisfying her ego and playing dirty game at such responsible post with public handling. the happening could be seen in cctv footage.

Few minutes later one senior citizen arrived at counter for boarding pass. he was 2 min late. he was not having anything but a small hand bag. the answer of the lady officer was “if i allow you i have to allow these people also”. the senior person requested her to give us boarding pass also. we all have ample time because boarding starts 25 minutes before. we all were begging for boarding pass beneath our dignity. we all were not heard. after few minutes we were handed over to another ground staff. we were told that we were so late that all papers were finalized. they did not accept that they killed our time.

This was a total drama. that depressed lady officer (i don’t know the name) was playing funny game to satisfy her ego. when i replied that i managed to report at counter 50 min before she became furious. she promised not to give me boarding pass. she was rude and adamant. she was not assisting us in any way.in fact this is management lack from air india authority. that lady is a representative of failed air india management mechanism.

Later we booked another ticket in jet airways to complete the journey in evening hour on the same day to attend durga puja festival in kolkata. it is a case of harassment and penalty of ind rs 40, 000 which was spent for kolkata trip (minimum fare on that day).

I was technically correct. this is a case of pure harassment and loss of my hard earned money. now i can claim for this amount of rs 40, 000. i can also urge for taking punishment action against that lady ground staff manager. i am also sending a copy to air india vigilance wing, a copy to prime minister office. i will also collect public opinion in social media if no due action is taken.

Ticket details are:
Pnr: h1ef1 web reference: aibe20730122 passengers name : susmita dutta, shobhan de
Pnr: yywr2 web reference: aibe20543226 passengers name : paras de

Date & place of incident: 27th oct'16, csia mumbai
Flight number: ai 639
Pnr: jlebj

I had a flight from mumbai to bangalore on which has scheduled departure at 09:10 am. i already did a web checkin and have a boarding pass in mobile but not a hard copy.

I reached the airport at 08:30 and tried to print the boarding pass via self checkin kiosk. kiosk was showing weird error and hence went to check-in...

Respected sir/madam

My name is Dilipan.A MBA-HR Coimbatore, Tamilnadu. I applied job for air ticketing through Quickr. Recruiter demanded for money Rs.5, 150. I had paid that amount but still he demanding money for my posting to recieve order letter. I need assist from your side. please kindly help me.

Details regarding Recruiter

MOHIT SHARMA
MOBILE NO : [protected]
AIR EXECUTIVE
cabin no - 18, 6th floor
Management Department,
Air india all india Head office,
Air india point,
Mumbai 400021
Email - air.india.[protected]@mail.com

Herewith am attaching the paid receipt of Rs.5, 150 along with recruiter ID card.

Thanking you

Reference is made to my previous complaint correspondence with air India regarding automatically cancelled pnr for my booking reference AIBE27012646 dated 18 Oct 16. But the pnr got cancelled automatically but Rs 70594 was deducted from my credit card. After my complaint at airindia ecommerce, I got reply that the amount was not claimed by airindia and the bank need to be contacted.. Sbi credit card was contacted and they have confirmed that air India has claimed and settled the amount on 19 Oct 16. Transaction i'd 055728.
So, it is to be inferred that airindia has done forgery and has exorted money from me.. Kindly take necessary action to return my money. Sbi card is claiming that amount from me since they have already settled the transaction with airindia.

With regards
Ajesh Sasidharan
Flight Lieutenant
Indian Air Force
[protected]@gmail.com
[protected]

I have booked air tickets in private airlines as i was unaware about the fact that only air india is entitled for andaman and Nicobar tour.so I am not getting the reimbursement.so I mailed at permission cell.moca.nic.in but they are asking to forward the mail to ministry of financial advisor of cpwd as I am the employee of cpwd.but the dept don't have any contact no and mail too to send the request of relaxation of air tickets.

I want to make a complaint against your customer care executives.. inadvertantly i put Mr before name instead of miss while booking ticket from yatra.com.. i am requesting from past two hours on your customer care to rectify it or put confirmation request regarding it as yatra.com customer care asked me to call on ur airline number and take ur confirmation note from there as they had already sent their rectification remarks to your airlines...

On october 19 i booked tickets from delhi to amritsar from airport one of agent they told me they won't charge me extra baca use you just arrived and show them boarding pass on the counter they refuse to except that boarding pass because i came via other air line request at the counter that lady said talk to supervisor and supervisor was not available l waited there then all the staff pushing me away need to wait for manager cannot do any thing manager came at last and stated i cannot do any thing after lot of requests he (Sanjay duval) waived 5 kg only i was very upset i canceled my family too i feel very helpless in my own country how they treat you and no respect for the customers and they looking at you like you did something wrong

On 6/10/2016 online payment by sbi credit card made on air india website

Ticket was not booked but amount was deducted.

Bi card says merchant has claimed the amount 15148 but airindia says no such amount in their accounts section.

Bi card personels were contacted on phone but they say money is already claimed by air india.

Dear Sir/Madam,

I had a flight on 4th Oct which was depart from terminal 2 from Heathrow, London as printed on return ticket. After that i have checked on airport and got to informed that the flight will not on terminal 2 so i again request to Air India office to recheck the ticket. But they ignored and informed me that the ticket is directly printed from Air India Office so there hasn't be any mistake.

After all so many request and arguments they recheck and resend me another print. I have ask for the mistake but his reason was "technical fault and this things happens" until I have to scream which is even unusual for me.

In ticket the flight was actually going depart from terminal 4. So i have to move from terminal 2 to terminal 4 at LHR within short time period. which cost me more than 100 Pound and gave me trouble to travel in time on airport with luggage.

The worst one was the lady manage on the counter she was rouse and ignored the whole situation,

I'm not excepting anything for my trip but hope it will help to improve in future and not that any other customer have to face this.

Service is the key of success and I always believe that hopefully this issue will be taken seriously and the team will be hold accountable, I request you to give me back my compensation in ticket due to your fault.

Warm Regards

Manisha N. Patel

I was travelling with Air India flight AI 417 from New Delhi to Ranchi on 17-October'2016. Lady at the AI Counter named Anupama Sharma was extremely rude, arrogant and callous. Her behaviour made us believe that travelling with Air India is a crime. Besides, when I reached Ranchi, I realized that the baggage was torn at multiple places. The same was reported to Mr.Somu at the Ranchi airport. However, as usual he was helpless.
Is there any solution to such serious offences???

Dear sir/Madam,
I would like to inform you that today my family flight was from Delhi to Jeddah in Air india AI:991 at 4:30 PM. Passengers ( two ladies one senior citizen was, with Kids) reached at Airport 1:00PM . They had extra baggage because they binded hand luggage together. Passenger decided to leave extra baggage and requested for boarding but Desk operator said wait our supervisor is coming he will help you out. supervisor reached to the passenger around 3:45 PM and replied you can not fly today you are late now. Passengers and I personally (By the Phone) had conversation with so many airport authority but we did not get any kind of help. When Passengers left for the another booking and when came back some items was not available. Almost around 30 to 35 kg bag is missing. Airport authority replied go take whatever action you can take we can't help you. Tickets details are below for your kind information and needful action:

Details:
Ticket number:[protected]
Booking Reference no. : JYLS8
Mob: [protected]
Email ID: [protected]@gmail.com
With kind regards:
Irfan

Sir/Madam
I am your esteemed customer of your airline. I booked a ticket on 8th Jan'16 and PNR no is YVXDY and also booked return ticket whose PNR no is H2FBN. I booked ticket for Delhi to Sringar & back from Srinagar to Kolkata. Now I want to refund my booked amount due to political disturbance in Kasmir. I can't move in this situation because I have little child(one of the passenger) with one senior citizen.

Pls. refund my total booked amount as early as possible.
I am eagerly waiting for your feedback.

With regards
Shankar Mallick
Ph. No:[protected]
Mail ID:[protected]@gmail.com

Sir i am arpit trivedi i have booked a ticket silchar counter 9 october in defence reservation from sillchar to kolkata but defence personnel leave cancell due to national issue by government untill cancellation charges is cut by the ticket counter ticket refrennce e ticket no[protected],[protected] while the indigo( private airlines) is returning full refund of cancell ticket due national issues . Plz give me reply for that

Dear team,

My dad has a medical emergency on 14.09.2016 and had a surgery in jfk and produced all the medical documents and even then air line charged the cancellation fee which is very sad part. Air india should consider the emergency situations of a customer. I'm raising my concern under humanity grounds.
Could you please let me know what is the procedure to get the refund.

Kindly guide us how to proceed.
Thanks for the consideration

Thank you!
Suma.

To whole it may concern,

I had a flight on 9th Oct which was delayed for 2 hours from Goa to Mumbai due to that reason I have missed the connecting flight from Sri Lankan airways,

I reached to Mumbai and try to get in for international flight with I couldn't, I raise this issue with the Indian airways and the response was rather shocking being in this business for that long,

First manager Jay Singh I have ask for the solution but he was rather diffencive and told me I have to find the solution by my own and his reason was "technical fault and this things happens" until I have to scream which is even unusual for me and then he manage to speak to Sri Lankan airways,

I have spent 5 hours on the airport arriving at 2:10 in the morning but he didn't car about that,

Second manager promod OMG I'm even surprise he is working in such industry with that attitude they could easily able to divert my ticket with Indian airways with my connection but they blame it's system technical fault and he can't do anything about it,

I have been traveling for 15 years and this is the first time I'm writing such complain as it was pretty unusual for me beside I'm in the same tourism industry, I'm not demanding any refund but the courtesy and empathy provided for customer was rather unexceptable, I felt it wasn't helpful and they working for a sake of their retirement stage,

The worst one was the lady mamnage on the counter she was roude and ignored the whole situation,

First I have missed the flight I have stayed a day in Mumbai missing my work schedule no one bother to even say please let me take car of the refreshment on the airport waiting for 5 hours,

Just FYI I missed once luggage from Air France and I even got the allowance of 30 Euro, service is not about the money but care for the customer even I appreciate the Manager of Lankan airways at least he went extra miles to help even there was nothing to do with his airline,

I did travel few times on Air India but after this I will recommend my friends and family not to travel ever.

I'm not excepting anything for my trip but hope it will help to improve in future and not that any other customer have to face this.

Service is the key of success and I always believe that hopefully this issue will be taken seriously and the team will be hold accountable,

Warm Regards

Meigan Saldanha

I travelled from Hyderabad to Vishakhapatnam with Air India AI-952 on 8th October, 2016 which was scheduled to depart from 6:20 am and to reach at Vishakhapatnam by 7:30 am. But, without any prior information, the flight got delayed and reached the destination at 07:50 am. In addition to this I could be able to collect my booked luggage from the conveyors at 8.23 AM. Due to this delay caused, I was unable to board my connected flight from Vishakhaptnam to Bhubaneswar with indigo 6E-557, which was scheduled to depart at 8.35AM and to reach by 09:35 am at Bhubaneswar. So due to this delay I couldn't be able to board my connected flight & I faced a loss of Rs. 4799 towards my air ticket expenses
Further I was compelled to travel by train and total of Rs 1100 was spent towards ticket and cab fare. Finally, I could be able to reach at Bhubaneswar by 5.45 PM.
Due to this I couldn't be able to attend my scheduled meeting at Bhubaneswar. As without any fault from my side, I had to incur a severe loss in terms of financial, physical as well as mental.

So we request you to compensate me the losses of Rs 30, 000 resulting due to your delay in service. To justify my claim, enclosed herewith the following documents, which will enable you to inquire the case at your level and compensate me the said amount at the earliest possible.

A line of confirmation in acceptance of this letter and your action plan will be highly appreciated. Hope you will prioritize this case to have a good customer relation, which is expected from a airlines of your repute.

Thanking you.
Sudeshna Dash
Phone: [protected]
Mail: Sudeshna.[protected]@dell.com
Address: Dell International Services,
Opp. Cyber Pearl, Hitec City, Madhapur,
Hyderabad-500084

I had booked a ticket through Goibibo for flight no. AI811 from Delhi to Lucknow to leave on 8/10/2016 at 19:30 from Delhi. On 7th night I received an SMS from Air-India that the flight has been rescheduled and will now depart at 22:15. Simultaneously, I received an SMS from Goibibo that the flight will now leave at 22:45. Thereupon I checked Air-India through your helpline [protected] and found that the information provided by Goibibo was correct and Air-India SMS was wrong. This is playing havoc with the passengers. I hope you will do something about it and intimate me about the action taken

I am very sorry to inform that flight ai549 on date 09 october was scheduled at 05:05 but it has been delayed to 09:30am without any prior notice...

I have already booked cruise starting at 9.30 am from portblair to ross lsand... But unfortunately i am not able to reschedule it due to very much delayed... More over full day of 9 oct is spoiled due to lack of information...

I regret for airindia ser vices... And make it responsible for spoiling the tour... And monitorily losses...

I am writing regarding flight AI 130 on 19/08/2016 from LONDON Heathrow Airport, UK to Mumbai with the scheduled departure time of 13:15. My booking reference is Airline Reference H67WM - Ticket No :[protected]. This flight arrived 3 hours late at MUMBAI Chhatrapati Shivaji Apt, due to which I missed the connecting flight Air India - AI 570 MUMBAI TO CHENNAI again I had delay of 3 hours and the Airlines provided the next flight at 9:30 am Almost, total delay is 6 hours.

We had many plans about attending the function and I completely missed my Brother in law Reception function. But due to this delay and confusions I had to undergo more Stress and pain. It was completely a unsatisfied situation amongst my family and relatives.

The Supreme Court has declined permission for Jet2 to seek leave for appeal and therefore the Court of Appeal judgment in Jet2 v Huzar stands. In light of this judgment, I am seeking compensation under EC Regulation 261/2004 for this disrupted flight.

My scheduled flight length was [number of kilometres – see here if you need to check flight length http://gc.kls2.com/], therefore I am seeking [if less than 1500km: €250, if more than 1500km but less than 3500km: €400, if more than 3500km: €600) per delayed passenger in my party. The total compensation sought is €[].

I have been following up since 3 weeks, but there is no response from the airlines. I need an immediate solution on this.

Regards
Ramesh

Dear sir,

Here is my complain against one of your counter managers mr. Sachin trivedi of hyderabad airport. I am 82 years of age, i was travelling with my wife who is 75 years (Who is a heart patient) and my grandson who is 13 years of age, i am 200% sure that we reached very much in time and at least 55 minutes before the schedule departure, but when we reached the counter mr sachin trivedi asked us to go from one counter to other and killed the time. After that he told us that we cannot travel as we are late. There were special requests for two wheel chairs for my wife and myself. It is expected when two old citizens asked for a wheel chair they cannot run or cannot move fast, it is rather expected from the airline stuff that they will assist senior citizen and not to expose their inability to move fast. We have planned this travel since six months before and counting each day for today’s travel. As a senior citizen it is expected that we should be getting some help from the airlines staff but very sorry to say that instead of helping us they harassed us and put us in great difficulties. Imagine how an 82 years old man can manage to come back from airport to home.
Enclosing the scan copies of my tickets where one of the air india stuff mentioned the reported time which is clearly showing 45 mins from the schedule departure time.
Below are my booking details, i would expect a reply from your organisation and ensure that senior citizen should get some privilege while they are travelling.

Travelling from hyderabad - kolkata.
Booking reference no : h1rhz
Travelling date - 4th october 2016.
Departure - 6.00 am.
Passengers
1. Murari mohan adhya - ticket no 098 [protected]
2. Aparna adhya - ticket no 098 [protected]
3. Aditya sengupta - ticket no 098 [protected]


Best regards

Dr. Murari mohan adhya.