Air India Complaints & Reviews

I have purchased ticket frm kochi to delhi and then to guahati on 04/06/2016 and my ticket no:098-[protected]. And a fare of 10681/- got deducted from my account. On the day of travelling, when i went for boarding pass, i came to know that my ticket got cancelled. My date of travellingg was 14 aug, till this date i didnt get any intimations regarding cancellation and i didnt get my refund

I booked YCET8 tickets on 14 may2016 for flights 9866 for 26th Oct 2016.air India call me and inform flight is cancelled, so they cancelled my ticket Now the booking of same flight started again with different price, it is totally fraud case. Now they are saying I need to pay new increase amount to book same ticket.
SANJAY kumar - [protected]
[protected]@gmail.com

This is in reference to our flight this morning to Bengaluru A10639.

We got delayed by 20 mins because of the terrible rains and traffic. The entire highway was at a stand still. Inspite of requesting so much that ee had already done web check in and i was travelling with my 8 yr old daughter who was ill the staff did not take into consideration whereas the flight was delayed and it took off at 10.30.We had a family function we missed. We have been at the airport since then and saw so many flights delayed and so many passengers running around to catch their flight.i would only like to know that how do u expect us to understand the delays by the airlines but a little delay from the passengers is not considered.our entire family was inside waiting and kept requesting the staff but obviously it was no point. Now we had to book a jet airways flight at 2.55 which is delayed by 30 mins...so can i sue the airlines...no i cant right coz i undestand its raining the conditions are bad.

Now my only request to your kindself is that atleast be kind and considerate enough to us already hasseled people and refund our money back.Coz this is our hard earned money.i will br waiting for a positive reply from you at the earliest on this...

Dear air india,

I would like to file a complaint for the inconvenience and torture that we had to go through on 15th july while waiting to travel on ai 317 (delhi to mumbai)
(attached: my boarding pass, note the boarding time of 10:15 pm/22:15 hrs)

The flight was scheduled at 23:00 hrs on 15th july which eventually took off around 04:00 hrs (16th july) with no reasoning, direction or assurance provided by air india staff during the wait time regarding the whereabouts (of the plane!) or updated departure time of the flight. to my surprise, actually air india did just the opposite. they misguided the passengers couple of times to multiple departure gates within 1 hour (even though there was no sign of even a plane waiting for us to board). only for the passengers to reach there an see that the gate was changed again! and to top it all there were no air india executives taking the responsibility to come and help us out in the scenario. there were kids, senior citizens, and adults (travelling to catch a connecting flight), working professionals trying to make it to meetings early next day, but we hardly knew that this flight was going to be nightmarish.

Sequence of events:
1. i was informed at 8 pm, that the flight departure is at 11 pm. hence i reached the airport at 9:30 pm
2. while checking in, i had to ask the flight time (else nobody cared to inform). it was already delayed by 1.5 hours (updated time 12:30 am)
3. upon reaching the gate (10), we got to know the updated time of 12:40 hrs
4. at 12:20, we get informed that the gate is changed to the other end of the airport (i think gate 20 or 26). passengers were angry for only a 10 mins notice for almost a 1-2 kms walk (we cannot just fly to the different gates with our cabin bags in such a short time)
5. a lot of people ran, only to reach there and see the monitor displaying another gate change within 5 minutes
6. finally, the passengers quite angry and started demanding an air india rep to come and inform us about what is going on. the crowd got restless and finally there was a security person who came in to request people to calm down
7. to our dismay, no executives from air india came until the very last minute (were the crew from another air india flight agreed to extend their shift and fly us t mumbai). we boarded around 2:30 am (finally)
8. the plane did not take of[censored]ntil around 4:00 am. by then, all o[censored]s were very tired and had given up hope of even making it to mumbai until next morning
9. there was no reason provided for such a long delay and discomfort caused to the passengers
10. we landed around 6:30 am (if i remember correctly), with no reasoning provided by air india regarding this incident

This raises questions in my mind:
1. why there were no air india executives to take the ownership and inform us regarding the whereabouts of the plane/carrier?
2. why were we misguided to multiple gates?
3. what was the reason for more than 5 hrs delay?
4. as per the civil aviation ministry guidelines, the airline is supposed to provided reasonable facilities and compensation in such a scenario. what is the action taken on this?
4. when is air india going to compensate us for the inconvenience and discomfort caused?

Having to go through all of this, there is a lot of trauma that i have already gone through. i expect air india will look into the matter and respond with why i had to go through this trauma along with compensating for the same.

Apologies for the long email, but i could not sum up the trauma filled night at the delhi airport in any lesser words.

Looking forward to a quick reply.

Best regards,
Rubina akhtar
P. s: the time stamps mentioned are approximate.

Gm i was booked on mum-kochi flt 18th july 2016 etd-05:30 am, i was made to wait in queue for 1 hour & at the end, the counter clerk told me that the gate was closed. There was no one to attend to us passengers. There were no managers / proper pro or ushers to handle long queues & take any complaints at t2 airport this landed me in a lot of inconvenience & a missed flight. This was a bad experience, i request you to refund my ticket amount...

I had travelled on air india from delhi on 18 july 2016 via flight no. Ai156. On arrival at goa airport my baggage was missing because of negligence of air india staff (Counter number f6) who mistagged my luggage. So on my arrival to goa airport on 18 july 2016, i filed a complaint at air india office, goa, a copy of which is attached with this email.
When i called at air india office they told me that the baggage was found in delhi and was then dispatched to goa the following day which was further then dispatched to me at 1100 hrs on 19 july 2016 from goa airport, but it reached to the hotel neelam grand, calangute (Where i was staying) at 1350 hrs.
On opening the bag, i found that some of my items were missing namely jbl speakers (Red in color) worth rs 3000/-, a grey colored cloth kit containing clothing items, makeup worth rs 15000/- and rs 3000/-
Cash. The bag itself was in a poor, rugged condition. It is because of their negligence and unprofessional attitude that i had to bear this loss.
I have heard a lot of stories about baggage handlers stealing stuff but i never knew that i would be a victim.
I had already registered a complaint for the same on [protected] and i even sent an email regarding the same to goi. [protected]@airindia.In, but there has been no response yet.
On my arrival back to delhi airport on 23 july 2016 on flight ai155, i again filed a complaint with air india authorities and sent an email to del. [protected]@airindia.In but haven't received any response from them yet.
It was the unprofessional attitude and sheer negligence on part of the air india staff that i had to bear this loss. Being a govt employee the only mistake i made was to trust air india and book a flight with them.
This has completely ruined my trip and has given me unnecessary mental agony for which i would like to claim rs 10, 000 and therefore a total compensation amount of rs 31, 000/- from air india.
I request you to kindly look into this matter urgently.
Looking forward for a quick response.

Dr. Abhinav singh parihar
Mob [protected]

I was traveling from delhi to indore on 23 jul 16 by ai 636. On reaching indore my luggage was missing. On enquiring about the luggage i was told that the luggage has been left at delhi since the person at the check in forgot to tag the luggage. On 24 jul 16 i got my luggage delivered at my house but the suitcase was fully damaged its lock was tampered with which resulted in the total damage of the suitcase. I purchased this suitcase for 13000 which is now fully damaged and not to be used for further journey. On enquiring about the same from air india manager at indore i was told that nothing can be claimed since it is not their fault. Im a frequent flier of air india if this is the response of the airlines then whom shall i approach.

I am a frequent flyer over indigo and jet but for sake for timings & experience, i have choose airindia from lucknow to bhopal on jul18th with booking reference e-ticket : 098-[protected] and has been delayed for 3hours which made my meeting delayed and postponed due to this. So, i have tried to inquire the same in airport during the travel and none of your staff able to help me and this the worst experience i never had for domestic travel. So, i am looking for a compensation on this travel and let me know the possiblities on this.

I was travelling from delhi to indore on 23 jul 16 in air india flight no ai 636. The flight timings was 2:30 pm. I got my check in done at 11am around 3 hours before the boarding. The details of my luggage are as seq no 62 1/25 ai 636 23 jul idr 62. The tag no is ai 757027 [protected]. This has happened for the third time when my luggage was missing. All my necessary stuff was in the luggage. I was not provided any kit as per the policy. However on asking about the kit the manager at the airport refused to give the same. I had to attend a conference the next morning but due to the negligence of the staff at the delhi airport i suffered a lot of embarrassment. May i request to kindly reimburse the damage suffered to me due to your negligence or i take up legal action.

Travel docs,
Please investigate this matter looks like some blunder has happened with me, someone using my frequent flyer number for their benefits.
Ff ai[protected]: this ff number has been assigned/logged to me at pune airport on 23oct2016 by air india check-in window agent. I was travelling to pune - delhi-chicago.
Now last week i was trying to log in using this ff number, it doesn’t allow me to log in to check my points status and other details, therefore i have called to air india customer care and came to know that credentials which are assigned to this ff number are far different, not matching a single word with my credentials (Name, b’date, cell phone number, address). Customer care asked me to send an email to flying-returns. [protected]@iclployalty.com to investigate more but didn’t get any reply back even after 48 hrs.

Recently, i have created new ff number which is[protected]. But i want my previous miles transferred to this new account, and need to investigate, that who was using the previous ff number to get benefits of my miles. Also i want complete statement of my previous ff number[protected]

I travelled from Newark to Mumbai (AI144) on 15th July and then from Mumbai to Delhi (AI888) on 16th July. The weather condition was not good so there were many jerks. During flight, screen of my office laptop got damaged. So, please reimburse me repairing cost of my laptop.

My name is ankit jain. i was travelling on the air india flight from london to hyderabad via new delhi (flight ai-116 and ai-560) on 9th july 2016 (new delhi to hyderabad on 10th july).

My luggage was initially misplaced at the delhi airport due to which i got my luggage 2 days after arriving at the hyderabad airport (complain number at hyderabad airport - "hyd ai 555 99"). when i got my luggage on 12th july 2016, i noticed that the suitcases weighed lighter. i mentioned a remark on the agent who dropped off my suitcases that they appear to be lighter and i will have to check them to confirm if there is anything missing.

When i checked my luggage, i noted that two watches, a bottle of wine (and a selfie stick) that i carried from london were missing. i am moving out of london and therefore, had a lot of luggage packed in my suitcase which i did not inventorise - therefore, at this moment, i am also not sure if there were any other items that were removed from my suitcase.

I also tried to raise a complaint with air india on the very same day. the executives and the senior staff i interacted with were clearly trying to dodge away my phone call - when i talked to them about missing luggage, they intentionally kept my call unattended and replied back to my angry shouts on the phone. i also lodged a complain on the air india helpline at both the hyderabad and new delhi airports as i was instrcuted by the call center team. the complaint numbers were "wb-idel[protected]" and "wb-dhyd[protected]".

I would want air india to look into this matter and to take an action against the ground staff. i would also want air india to compensate me for the loss. there were two watches - one, an armani exchange watch worth about inr 20, 000 and another fast-track watch which was worth about inr 1, 500. the bottle of wine was worth inr 3, 500 and i wouldn't like to mention the selfie stick here. i would also want air india to compensate me for the hassles that i had to go through for this nuisance and the time that i had to spend on this matter.

Air india is a reputed airline and indians outside the country really look forward to their service. these incidents only make us not to choose an indian airline when we wish to make a trip back to our country. i will be ashamed to tell about this incident to my colleagues back in the uk and i am glad it did not happen to a foreign tourist.

I am happy to share additional information with air india officials should they need to confirm any of the facts above.

Hello sir,
My brother had a flight today at 8:30 p. m from delhi to dubai (flight number ai 0995 and ticket number[protected] but because of delay in providing boarding pass he missed his flight and they reconfirmed his ticket and charged rs.3600 because of their own fault and moreover they broke his luggage as well and they didn't treat him well.

I flew by air india flight number ai 143 from chennai to delhi on 11th july.

I went through a pathetic experience with air india team when my baggage is misplaced by air india team, there is no sensitivity shown by the air india team during the incident, with huge difficulty in finding the complaint lost registration office at airport finally i registered a complaint with very busy air india customer helpdesk and finally after an hour my complaint was registered with giving no information, how my baggage will be traced and handed-over to me.

I did lot of follow-up with air india tem through toll-free number where i didn't get any information till 48hrs.

Finally, on 13th july, 9:30pm (After 60hrs) i received a call from courier agency delivery person that he bought a bag for me from air-india where he was asking my address for delivery which i have informed in writing at complaint dptt at airport and that was not given to courier delivery person, after delivery when i opened the bag i found my lot of personal stuff (Shaving kit, 4 shirts etc) from the bag were missing of amount inr 15, 000.

My file reference number is : delai81779

Based on my experience from this incident, i would like to recommend please never ever choose air india flight as option as far as possible.

Thanks and regards to all concerns.

Hemant

We traveled in ai 112 on 13/07/16 from london
To shanghai pvg airport via delhi.
Our flight from london was late and arrived late in delhi and we were told that our connecting flight to shenghai pvg was missed.
We told the the staff that we are on bussiness trip and we have meetings with company's and have hotels booked and we have further transfers booked as well.
It will be heavy loss to our bussiness if we do not get there on time. but no helpful response from the air india staff.
As as the result we are here at delhi airport waiting for the next day flight.
We will be now late for our meetings and have to pay for all the. arrangements again.
I would like to make an official complain and request for the imburstments of all he losses incurred due to the flight delays.
We would want air india to pay compensation for this.

I booked 4 tickets on 4th july 2016 from hyd-mumbai-newark and newark-mumbai-hyd for the journey dated 13th september 2016 and back on 16th october 2016. The booking was confirmed
For the above tickets an amount of rupees 2, 67, 526 was paid by direct transfer from sbi account
Since the earlier transaction attempted for the booking of the above said tickets were declined when the payment was made through my sbi credit card. On 3rd july 2016 an amount of rupees 2, 67, 526 was debited in my card account
From the above it is seen that payment was recieved/claimed from both the direct transfer as well as credit card.
Further it is noticed that no receipt was issued for the amount received through credit card and tickets were issued for the payments received through bank transfer.In view of the above action needs to be initiated for the excess payment of amount rupees 2, 67, 526 may be refunded to my credit card.

I had received a message from mohit sharma ([protected]) mentioning that my job application has been accepted in air india in domestic airport.

When i called to this number he told that he is a hr in air india, mumbai.
After discussing about the job profile, he asked me to deposit an amount of 20, 000 as a security deposit, which is refundable.

He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.
I deposited the amount.

After which i kept on calling him, he told that he will call me back but that didn't happen afterward.

Email communication happened on: air india ltd.

Bank details:
Mohit sharma a/c number - [protected] vaishali nagar branch a is bank, ifsc code - utib0000311

I have attached his id card pic which he sent me as a proof that he is genuine.
Also, i have attached the bank deposit receipt of 20, 000rs.

Fyi: i do inquire about him on net and found the below details:
He is from jaipur, house # 40, gulabnagar railway staion, sanganer bazar, jaipur, rajasthan.
Old phone number: [protected], [protected].

If this forum really works, please try to get me my money back.
Request you to kindly take care of this. many thanks in advance.

Thanks and regards,
Yashi sinha
Email id: yashisinha.[protected]@gmail.com

Dear sir,

I wish to register my grievance against air india airport staff mumbai. my flight was on 5th july 2016, from mumbai to bangalore, flight no. ai 603. boarding time was 5.45am and gate was mentioned 42a on my boarding pass.

The gate was changed to 40 a without any announcement. i was waiting on the gate assigned, when suddenly i came to know that the flight took off.

Nobody bothered to call me, or announce my name once, or either at least announce the change in gate.

Later on the air india staff misbehaved and didnot cooperate.

They could have, but they didn't arrange any accommodation in the next flight for me.

The flight ai 603 returned back from midway, due to technical issue. then also, the staff didn't inform me.

My money was also not returned.

I am hereby attaching my boarding pass with this mail.

I am expecting a resolution against my complaint.

Thanking you.

Regards
Dr. gaurav gupta
Bhopal
Mob - [protected], [protected]

My last trevel is 27/06/16 dharamsala (gagal) airport to delhi airport 12:35 air india with connecting flight is delhi to abhu dabi jet airways 21:00
But air india flight is cancell and then miss my second flight. so dharamsala airport (himachal pradesh) air india from issue
New ticket in 28/06/16
I come to 28/06/16 in delhi but second tticket is not sanction in jet airways. then do not help in anybody from air india after i have purchase new ticket. i have atech fully tickets. can you check please.

I boarded ai 144 newark - bom on 11th may at 4:25 pm.
First of all the seat which i got 49 f, its entertainment system wasnt working at all. i was transferred to another place, in that seat the torch wasnt working and had to have my dinner in dark.

Than again for reading i had to move to other place, but in that seat the seat handle was so tight that even the crew members were not able to lift it.

I had to change my seat for like 6-8 times throughout my journey, believe me none of the seats were proper.

For the seats in row 50, none of the remotes for tv systems were working.

More over, when i informed the crew, they were like this is what you get for this much money.

Food as so bad, that i had to starve throughout the journey and moreover a self service kind of thing it was.

At the end, the most unprofessional thing which was done was: i was given a wrong membership number through air india.

Please guys improve the quality of flight, dont just read complaints, get results. i just saw that there are thousands of complaints regarding the flight ai 144, come on, do something.

What would a foreigner think about india after going through such a horrible flight for 15 hr!!!

You can contact me on: [protected]@gmail.com

I really need an answer for such poor flight quality