Air India Complaints & Reviews

Flight ticket of mr. vinayak b kulkarni & mrs. vandana v kulkarni was booked online via make-my-trip site. pnr no. j3fe4, eticket no.[protected].
By mistake name of mrs. vandana v kulkarni was wrongly typed as mrs. vanadana v kulkarni. i have request make-my-trip customer care as well as air india customer care to help me getting the spelling rectified as mrs. vandana v kulkarni. as they are a senior citizen they should not face any problem in travelling the airlines.
As per the update provided by the customer care, they have received a remark in their system which is circulated to airport mumbai stating that the name should be read as vandana v kulkarni instead of vanadana v kulkarni.
I sincerely request you to kindly help me with some confirmation to the passenger either on his mobile or email id for the same so that he can travel without any fear.
Request you to kindly help these senior citizen's ( they are director of the company ) & our company is a frequent flyer with air india airlines.
Expect positive response for the same at the earliest please.

I travelled by air india 2nd july 2016 flight ai 0144 newark to mumbai. this plane is too old. the seats are stiff and hard. the entertainment systems of most of the seats did not work. when we complained to the air hostess they acknowledged that there is a problem. would really appreciate if the quality is improved else will switch to another carrier for my trips to india.

Myself along with my 2 daughters travelled from Delhi to Kochi by flight no AI 048 dated[protected]. On arrival at Kochi at 9.30 PM they could not find their baggage (3nos) and complaint lodged with the airline staff. Today morning they got a message that their baggage is traced in Trivandrum and will be reached by the morning flight at 7.30AM and can be collected from Kochi. They went to Kochi Air port at 7.30 AM and they said their baggage is not reached and they could not trace the whereabouts. Their entire wardrobes are in the baggage they are without any changing clothes. Who will answer for this irresponsible handling of baggage and hardship facing to the passengers?

I am a regular traveller from mumbai to goa and bhopla every week in air india. I travelled today from mumbai to goa flight no ai 683 seat no, 25a and this is to inform you that your flight attendence is very careless. I had called the senior flight attendent mrs swathi, the snacks was served by ms yadvi, and there were 4 new boys as flight attandentwho were in the flight. Please note that this is the second time the this has beed done with me. I am fed up with the service you all are providing the your guest, i think you have to change you attitude of you want to stay in this service industry.

Its been more than a month i have cancelled the air ticket booking, but i am not getting any reply from the support executives of air india. I have mailed them more than 10 times and they never replied. If i am calling them then they are asking the same story and not responding properly.

Please find below the booking details:

Flight: ai 730 mon,
Travel date: 13 jun 2016
Guwahati (Gau) 11:50 kolkata (Ccu)
Traveller name: rakhi das
Pnr/ticket number: 098-[protected]

Sir / Madam,

Here below I am writing my Flight & PIR Details :

Flight Name : AI 866
Date :[protected]
Journey Origin : Mumbai
Destination : Delhi
Passenger Name : 1. Ashim Kr. Mitra, 2. Mrs. Sonali Mitra, 3. Aakash Mitra
Ticket No. :[protected]C1
TAG No. AI704216
PIR File No. DELAI80845

As mentioned above in details about flight no. and PIR, I have not received my one number of baggage, continuous keep in touch with baggage dept. Delhi Airport its more than 24 hrs. just getting same reply "Please wait sir have to talk with Mumbai", The important thing is that My wife is a Cancer Patient and all three years report inside that baggage and it is non-traceable. How this is Possible I have appointment with Doctor, I can not do anything without medical reports.

Kindly look into the matter as soon as possible, or I will bring the matter notice of Higher Authority.

I m a frequent flyer of air India and I always preferred it above other airlines, but Friday the 17th June journey was one of the worst experience for me with this airline.
I was travelling with my two children aged 8 and 4 and an infant three months old by flight number AI_753 from kolkata to Silchar. My baggage allowance was 85kg luggage and 21kg hand luggage. As children were young enough to carry 7kg hand luggage and I had an infant...

Hello sir, my name is sandeep heer and i have booked a air ticket with following details: booking reference no (Pnr): hphjw web reference: aibe9168964 issuing airline: air india ltd. Issued date: thu, 15 aug 2013 amount:[protected]gbp) travel date: 2 oct 2013 i have requested to cancel it and refund the charges into my card several times but customer services refused to refund any charges. According your terms and conditions customer get following refund in case of cancellation 1. 35% of the basic fare + transaction fees - more than 10 days prior to scheduled departure of the flight. 2. 50% of the basic fare + transaction fees ? 1 to 10 days prior to scheduled departure of the flight. 3. No refund if the cancellation is made less than 24 hours prior to the scheduled departure of the flight though taxes are refundable. Express value rbds: h/k/q/v/w/g low-medium same as current (35%, 50%, 100%) same as current (Inr 450) *** same as current as my fare was low level and i am trying to cancel this ticket since 30/08/2013 i should be entitled to refund. Moreover, prior to booking, it doesn't showed anywhere on ticket or on website that ticket will be non-refundable. Air india refused to refund and change the ticket and made it no show and i had to book another ticket costing[protected]gbp) to travel india on 12/oct/2013 please investigate this complaint and contact me in case you need any further information. Kind regards, sandeep heer [protected]

Air ticket not refunded or changed

I am dr. Venkateswara surisetty, resident of kingston, on, canada. I travelled from vijayawada to hyderabad as part of my 2015 india business travel on 24 august 2015 in flight ai 9516 by air india. My e - ticket number is 098 [protected]. I paid for excess luggage charge of inr 10500 since the baggage allowance is only 15kg and i have connection to travel to canada.

After reaching hyderabad my luggage got missed and i filed a complaint at the hyderabad airport immediately on 24 aug 2015 before my next flight. The pir issued with file no. As hydai52272. I contacted air lines multiple times after i reached canada. They said that they are searching for baggage and get back to me.

In october 2015, the airlines asked me to send the documents for settling the claim. I sent them all the documents on october 2nd 2015. I keep on calling them and sending e-mails multiple times to know the status of my claim. On nov 12 2015, i got a reply from mr. Shravan, air india baggage services (Lost and found) stating that the claim documents forwarded to finance department and claim is under process and they will advise me once claim is done.

The airlines never get back to me and i keep on calling/writing them multiple times. Recently, in april 2016 i went to india again and went to hyderabad airport met shravan in person on may 12 2016 to get the update on this file. He promised to settle this claim by 20th may 2016 and still didn't do any thing favour. I felt that the airline is very irresponsible in dealing customer service by not get back to me and didn't keep their multiple promises.

The total claim amount is inr 119500 and excess baggage fees of inr 10500. Please ask airlines to pay these amounts with interest and compensation for their poor customer service

I am a frequent flyer to bhopal from bhubaneswar. This is wrt a flight that i took from bhopal to bhubaneswar. My booking was on ai 634 from bhopal to mumbai pnr jkzjh & then connecting from mumbai to bhubaneswar under ai 669 under the same pnr on 4th june 16.
The flight from bhopal that was to depart at 815 got delayed by 2 hrs - as we would miss our connecting flight, we met the duty manager with our problems but he mentioned his limitation - he can only look after the booking from bhopal & that if we fly to mumbai on any other flight, we will have to fend for ourselves at mumbai airport.
As per his advise, we decided to take the air india flight to delhi from bhopal on the same day & connecting flight from delhi to bhubaneswar as this was the connecting flight to my final destination. As time got closer to the flying time, the flight from bhopal also got delayed & i & my colleague missed the connecting flight at delhi.
The efficient airport managers at delhi airport kept us waiting for 2 hrs to reschedule our tickets.
Our ordeal didn't end here. Then we were provided a hotel at mahipalpur - hotel star. A snap of the bedroom & toilet is tagged. There was an issue with the electricity & all inmates (Us including) of the hotel were on the road waiting for the problem to be solved for over half hour. I called the indian airlines call center where they were very helpful mentioning that they cannot help and we are to take care of ourselves. They didn't even have any contact details of delhi air india staff whom i could connect to with my problem. They did mention that they put up transit passengers in 4 & 3 star hotels. With the information i enquired the number of an air india officer from the reception - the officer sunil was so kind to mention that we have been put up in a wrong hotel & that we were booked in hotel transit. I enquired with the hotel star reception & learned that the other hotels are full & so we were put up here at hotel star. Funny that in no point were we informed by air india or hotel staff for the transit vehicle that other hotels are full. We insisted to be shown the correct hotel, but we were shown another hotel - international inn which conveniently had only one room available in the basement and that too with a broken ac. We returned back to hotel star having lost to the system. All this happened at 1 am.
Our connecting flight was on 5th at 7 am. We reached airport office in the morning & had a discussion with sunil. Sunil asked us to write a complaint against the night manager - ms arora. There was no compassion about the hardship i had the previous day & night - only solution was write a complaint in the book.
My points are
1) if flight from bhopal are generally late why not correct the departure time to accommodate the delay which is normal. A passenger can choose to plan realistically
2) as delhi is the national capital, i expect that the duty managers be more trained. No passenger should be made to wait for 2 hrs - & that too when there is a mistake of the airline. Also i enquired about grievance contact details & not surprisingly, not a single manager had the contact details.
3) pl see the snap of the toilet & recheck the facilities of the hotels used for transit stay. It is nothing better than a lodge with very basic amenities. The hotel should be of a standard - pl also explore to find if there is a nexus between air india & hotels. We don't need pity from the airline - rather i lost 24 hrs of my life on account of the delay.

The pnr details can be provided

My wife Anupama Divakaran and Niharika Nambiar travelled by AI 581 from Mumbai to Kozhikode and the funny part is none of the checked in baggage for all passengers were loaded onto the plan. This looks like a big fraud and needs to be invetsigated. If there is some problem with the plane, all passengers should have been intimated about this practice, so that we can find alternative modes of transportation

I am having a flight from Pantnagar-Delhi at 13.45 and my next flight from Delhi-Pune at 17.25 on 2nd Nov, but they rescheduled flight from Pantnagar-delhi at 16.30 due to this my next flight will be missed, just because of them I have to spend money nor they are giving any resolution for this, Very disappointed, never book any flight again in future from Air India

Hello,
I had booked a ticket for travel by air india filght ai464 from chamdigarh to delhi on 31may16 and also had a confirmed booking for further journey from delhi to indore by indigo on the same day. Because o[censored]nfortunate delay of ai464 on aforesaid day, i could not board my air indigo flight from delhi to indore.
It not only causee a lot of inconvinience but also led me to monetory loss but air india staff at delhi airport including the duty manager (At 1700 hrs on 31 may 16) remained quite insensitive to the inconvenience caused due to this delay.
It is hereby, requested, that i may be appropriately compensated for the loss incurred and the inconvenience caused to me as per article 10 of contract of carriage of air india limited and dgca rules on passenger rights para 3.5.
Please feel free to contact for any further details. Also, let me know if i need to follow thus up with some other channel. Thanking you in anticipation of prompt action at your end towards a frequent flier of your airline.

Regards,
Uttam chauhan.

Sir,
I am going to travel from bangalore to frankfurt with family on 08.06.2016 by 6 o' clock flight.As per the internet, 2 pieces of 23 kg each allowed per person for the tickets issued on or after 01.03.2016 and piece of 23 kg allowed for the tickets issued on or after 01.05.2016.
my tickets were issued on 16.04.2016, but I am allowed 1 piece of 23 kg as per the ticket and the same has also been confirmed by your customer care.
Why this much of partiality and variation is there in case of baggage allowance.For the past one week I have been trying in the issue.No one is able to help me in the case of baggage allowance.I do not know whom should I contact.

I am writing in regard to flight number ai9607, from new delhi to surat. Pnr number zcrg8. The flight was scheduled for 7.45 am on june 5, 2016. Late in the night of june 4, i got a message from customer care of air india and email from goibibo (Ticket booking website) that the flight has been rescheduled for 5.25 am. I called customer care service of air india, not once but twice to confirm the timings. I was confirmed that due to some technical issues at the airport, the flight has been preponed to 5.25 am which caused a lot of inconvenience. Cooperating with the situation, we tried to web-checkin using the check in button available in the e-ticket. Having failed to do so, i called up customer care service so that they can help me check in. They informed me that web-checkin option is not available on this flight because this flight is a_. If this be the situation, they should specify this in the ticket and do not give a checkin option in the e-ticket. This led to further a lot of inconvenience because counter check in means, the passenger have to leave even early. If the airlines have the right to prepone the flight timings just few hours ago, they should provide facilities to make the travel convenient for the passengers.

Anyway the passenger (My father) being cooperative, left in the middle of the night to reach two hours before the flight timings as specified. But the troubles by airlines did not end here. As per the preponed timings, the flight was scheduled to reach the destination by 7.55 am. We tried to contact the passenger from around 8.30 am to check if they have reached safe and sound, but we failed to contact him, his phone was switched off. Worried, i called the customer care service of air india to check if the flight has landed on time, if not then that would have explained the switch off of his phone. However, it was informed to me that the flight had landed in surat at 7.55 am. Concerned we called the person my father was about to meet in surat, to check if my father is with him. We tried by hook or cook but he was no where to be found.

At 9 past 43 in the morning, we got a call from my father telling that the flight did not take off at 5.25 as informed to us rather at 7.25 and that he just landed in surat. As it turned out, customer care service of air india airlines has been providing us wrong information all over these times.
Wrong information provided by air india and goibibo at multiple times has let to an utter disappointment and lot of inconvenience.

I, soumik chakrabarti, serving in the indian air force, was transferred and so booked my household goods from pinto park, delhi cantt to chennai and my items were booked under bill no. 1423. My goods got uploaded on 27 june 2015 and was to reach chennai by the 3rd of july 2015. However, it reached me on the 10th of july 2015. After the delivery i found that one wooden table top set and a set of four cane easy chairs were missing. Also one of my kurl on mattresses were damaged badly. I enquired and mr. Joshi, the representative from this company in delhi assured me that he will surely find it and get it delivered at the earliest. Even after repeated phone calls and enquiries nothing has progressed till date.
I now have no link with them, nobody replies to calls. I would be obliged if my items can be recovered.

On 17/05/2016 i travel from kolkata to silchar. T he time of flight was 8.00 am in ticket but suddenly it was changed to 5.50 am. The air india / travel agent not inform me as a result i stay incurred taxi fare double the norman fare and stay at airport on 16/05/16. I request you kindly reimburse rs.5000/- and take action
With regards,
Ashim choudhury

I had booked a domestic flight ticket on 31st may. Following are the details
For the same

Name-srajan bhadauria
Doj - 11th june 2016, 6:00 am flight
From - mumbai
To - bhopal
Pnr-h24zz

The transaction for the payment completed, deducting the amount from the account but no confirmation mail or sms confirming the seat has been
Received as of yet.

Please open the attachment for flight details of pnr hl92s.
Passenger name: dr pandey[ a pregnant passenger, she suffered a lot due to unaccountable approach of air india delhi and it’s staffs]
Expected date of journey: 30th may 2016
Flight: cancelled
Seat:9d

This is regarding a strong complaint against air india for shockingly unaccountable inhumane services and immediate refund with penalty of flight ticket charges from delhi to allahabad, these amounts shall be paid by air india to panicked passenger ms[dr] pandey for torturing the passenger[dr pandey] on airport with their inhumane and unaccountable services with no assistance and facility when she was suffering whole day and night at the airport with fever, pain and vomiting due to no facilities and assistance from air india and this made this situation hell when air india flight was canceled which was confirmed in night by air india after passenger’s continuous request for the status after several times rescheduling. Ticket cancellation status was updated when no options were available at the airport for the passenger to reach the destination on that day and night].
Air india alliance flight 9603 l aircraft-atr42/ nonstop from delhi to allahabad.
Complain in details:

A pregnant passenger[ms pandey] reached delhi airport in early morning with air india’s another connecting flight from bangalore to delhi.In journey from bangalore to delhi, she was vomiting due to inconvenience in flight due to bad weather but shockingly no crew staff came for any assistance even after seeing the situation. Co passengers helped but no crew staff came for assistance.
After reaching to delhi airport, she waited whole day for another rescheduled flight without any assistance from air india even when she was sick and vomiting due to pregnancy.
Look the carelessness, inhumane and unaccountable approach of air india and it’s staffs:

At 04:50pm another mobile message/ email (But no announcement) came to passenger that flight from delhi to allahabad is delayed and expected to depart at 04:30pm. Remember the time was 0450pm when this outdated information conveyed.

I, her husband called to air india’s customer care number[[protected]] 4 times periodically to get the status to book next flight in case this flight is cancelled but the customer care executives were bluffing in in their own ways e. G.
1st one said, schedule is not updated, call after 30 minutes. Second time said: check-in has been started, flight may depart soon. 3rd time said it is expected to fly at 04:30pm, foolishly it was outdated information at that time because at that time it was 05:05pm, later he said, soon it will fly but no exact time. 4th one said schedule is not updated, contact to another given number[protected] to get the status but being panicked and a suffering passenger, several times i called to this number but there was no reply.
I tried all the numbers available on internet/documents for enquiry. And there was no help/assistance from any staffs of air india. Shockingly they were behaving like aliens. Even sitting facility was also not there because o[censored]nmanaged crowd.

Finally, after so much hassles with bad health of the passenger, at 08:00 pm, these unaccountable staffs of ai confirmed at enquiry window for the flight cancellations. Hence, passenger asked to cancel the ticket and got receipt for the cancellation of the ticket for refund of the fare from delhi to allahabad with applicable penalty[which need to be applicable].

At that time no option was remaining for passenger in pregnant passenger’s worst health situation. She was hopeless and crying due to pain but help form air india staffs. Isn’t it inhumane? Disgusting! Isn’t it?

Whole day and night passenger suffered at airport with fever, pain and restlessness without any assistance and facility from air india staffs.

I, her husband booked another flight in morning for her diverted journey due to her very bad health conditions, for that air india and it’s staffs are responsible because of their unaccountable services.

Later in the early morning of next day [31-may-2016], when i called to air india, customer care executive said that ticket is not yet cancelled. Shocking! Passenger got receipt for ticket cancellation in last night itself but still ticket is not cancelled. Hillarious! Isn’t it? Shocks of air india’s unaccountability were coming again and again to put suffering passenger under frustration. Hence, again i requested to cancel the ticket in today morning, she cancelled and told me to write mail on this [protected]@airindia.In to get the refund amount with penalty money which is applied on this because this happened due to cancellation of flight by air india.
Still, there is no update/acknowledgement from air india for anything. It’s height of inefficiency and unaccountability, isn’t it?

I, passenger’s husband with suffered passenger ms pandey requesting for a strong action against air india for this unaccountable and inhuman approach and services.

I need immediate refund with applied penalty on air india for it’s inefficient, unaccountable and inhumane approach and services.

Hoping to see the immediate reply.

Airindia??? No words to say more that ru­bbish, worst come worst and more. Issue w­ith flying return!!@

The flight in which i will never even tho­ught of booking flight in future and will­ also let others know the how pathetic an­d the arrogant persons working in your cu­stomer cares!!!

Seriously never expected such a poor and ­worst quality response from your side. I ­am so much in hate with airindia now and ­will also let others know my situation th­at how airindia make my head banged on th­e table by giving the worthless answers o­n the phone. And will talk as much negati­ve as possible to others.

Before this email also i have sent many e­mails of documents and all but every time­ your worthless uneducated people who sit­s in customer care doesn't receive the em­ail and they tell me send again and again­. So i'm sure i'm not even going to recei­ve a reply on this too.

I don't have any issue in your quality of­ service during flight.
But your flying returns and all?? Seems­ like i'm going in goverments office and ­the one person says do this and other say­s do that.

Try to sort out my matter asap or else yo­u will loose many many customers as rest ­all airlines are far better that this shi­t!!!