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Air India Complaints & Reviews

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Last updated Feb 18, 2024
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Air India reviews & complaints page 135

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Address:Mumbai City, Maharashtra, 400601
Website:www.airindia.in

Dear sir/madam,

Could you please help me to get justice, an air ticket to auckland, and appropriate compensation for the hardships i'm going through because of the misleading, confusing, and wrong information received from air india related to the transit visa for australia?

The confusion created by air india related to the immediate issuance of the transit visa caused the delay and i had to miss my flight to...
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V
VIBHUTI MANGAL
from Delhi, Delhi
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Flight delayed, baggage delay and wrong seat allocation

Address:New Delhi, Delhi, 302015

AI 310 from mumbai to delhi. Boarding started half an hour late. Then seat allocation was changed manually by ball pen at boarding gate without giving any reason. Then flight was delayed by 5 hours. Then lugggage took another one hour to reach on luggage belt.
Because of all this, I could not get metro train and had to book a cab worth 900rs. Moreover I missed my train. No compensation has been made or alternate arrangement was provided....
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A
Achin Palrecha
from Vellore, Tamil Nadu
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Flight delay by 3hours and 10minutes, 2 months before boarding date

Address:Mumbai City, Maharashtra, 400104
Website:www.airindia.in

This is regarding air india flight number ai-461 for date 8th july 2016 from delhi to amritsar. Air india has delayed this flight by 3 hours and 10 minutes from 5am to 8.10am without any reasoning. How can it delay flights 2 months in advance cheating its customers after we have booked the tickets according to our comfort according to the actual time. Air india is now running some other flight at the same original time of 5.10am with flight...
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Vasanthi Ganesan
from Palghat, Kerala
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Compensation and grievance for the delayed and damaged baggage delivery

Address:600081

Hello Air India,

I am really worried with the poor response of the customer care team of Air India. Reiterating my problem, for the third time amid the chaos of customer care team demanding an immediate response. I have talked and sent mail to the customer care team already but nothing's seems to be working.

We (Myself and My Family) recently visited Paris from Chennai as part of family tour, via Delhi on flight AI...
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S
siddharthsoni
from Bengaluru, Karnataka
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Flying returns duplicate account problem

Address:Mumbai City, Maharashtra, 400099
Website:flyingreturns.co.in

I'm trying to login to Air India flying returns account, it asks for Kyc confirmation, but after putting all the details, it says ive got a duplicate account. I tried contacting the customer care but they dont even know the solution. They asked me to mail to flying-returns.[protected]@iclployalty.com but even they are not bother to reply.
Im following up since December 2015 but still this problem is not solved.
I cant login to my account,...
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M
Manish Govil
from Mohali, Punjab
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Baggage delay allowance claim - baggage delay ref # lhrai13004

Team air india,

I wish to escalate this non responsive behavior on part of baggage department for a speedy solution against baggage delay ref # lhrai13004.

I need the money (Gbp 50) against baggage delay as per your policy on baggage delay allowance published on your web site urgently which is pending since 10 apr 2016.

Seriously this shows why ai goes in negative balance sheet and we customers...
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V
VijayAbi.VK
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Service at chennai airport

Address:Chennai, Tamil Nadu, 600016

I have missed the flight on april 21st april, i understand that it is completely it is my mistake, but when i wanted to go out of airport your air india employee told that it is not our business to take you out of airport, where as when we try to go out police men asking for a letter from air india office.

Employee was very rude, when we say if your dont help us we will raise a complaint, she said "go and raise a complaint...
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R
RK Anand20
from Gurgaon, Haryana
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Kyc documents, unreasonable repeated rejections

Address:Mumbai City, Maharashtra
Website:flyingreturns.co.in

Air india has unreasonably 4 times rejected my kyc documents (Flying returns membership no.[protected] resulting in my being unable to use my frequent flyer mileage points. Aadhar copy, though prescribed in their list of documents, is being rejected for no rhyme or reason. Later, i additionally uploaded my driving licence copy (As advised by their call centre) but still they are not accepting citing some mismatch (In address) that does not...
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M
Miteshg
from Rajkot, Gujarat
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Non refund of airfare by air india

Address:395005

Dear sir my compait details are as under,

1 ) I booked Air ticket from Delhi to Surat on dated 2/5/2016 at New Delhi through Make my trip online.
2) My flight was scheduled at 17:45 Hrs from Delhi airport.
3) My booking reference no is NF[protected]P01 Fare : 7562/-
4) Due to traffic jam I reached at airport on 17.10 PM and long queue was there for boarding pass. I reached at boaring counter at 17:27...
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wanderlust
from Hyderabad, Telangana
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Baggage rules

Address:New Delhi, Delhi, 500015
Website:airindia.com

I am a serving defence person. self with family are travelling by allaince air from jammu to delhi followed by air india flt from del to hyd on 02 Jun 16. the gap between two flts is less than 3 hours. as per baggage rules reflected on the air india site, it clearly mentions that passengers travelling from alliance air to air india and vice versa can carry 25 kg. but the help line people tell me no on first sector between jammu and del we...
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R
Rishabh7257
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Refund for my ticket, flight delayed

Address:Mumbai City, Maharashtra, 452001
Website:www.airindia.in

I had two tickets booked in Air India flight scheduled for 7:15 and arriving Mumbai at 8:40 on Jan 31, 2016. I had an international flight to Munich to catch at 01:30 am.
Ticket number: [protected]/[protected]

Also in order to avoid any miscommunications, I called at your service center on 23rd January and spoke to your customer care agent who assured me that there will be no delays and in case of delay you will be informed...
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S
Saheem1971
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Refund of money

Address:Lucknow, Uttar Pradesh
Website:AIR INDIA

Dear sir,
I wish to inform the following points regarding travelling by air india flight from jeddah to lucknow and lucknow to jeddah. My air india booking reference no is y64qland e-ticket no. 098 [protected]. I had faced difficulty while travelling back from lucknow to jeddah.
1. I travelled from jeddah to mumbai on 10.10.2015 by flight no. Ai 932
2. I travelled from mumbai to lucknow on 11.10.2015 by flight no. Ai...
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K
K.K.Chaudhary
from Haldia, West Bengal
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Rescheduling of flights every time

We were travelling from Jaipur to Delhi on 2nd may 2016 from AI 429 flight no and we had our connecting flight to pata from Delhi . First we received a message saying our Patna flight has been delayed about half an hour. We reached Jaipur airport there we got caught in bad weather and our flight was diverted back to Delhi.After waiting for a long time we saw jet airways flight landing around 5 in the evening.We asked for our flight status...
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H
hisaini86
from Mumbai, Maharashtra
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Flying return miles

Address:New Delhi, Delhi, 110037
Website:airindia.in

I am registered on air india frequent flyer program with membership number[protected]. In february i have traveled to chicago with air india business class( return trip), but did not get miles credited in my account for that travel.To get it updated i have called frequent flyer call center 3 times and when i call them every one says please email your boarding pass copies to our travel docs email id, i have already sent that twice to them,...
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Suresh Saha
from Mumbai, Maharashtra
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Crew not helping in securing check-in baggage

Address:Mumbai City, Maharashtra, 400705

My wife is flying first time today[protected] from mumbai to frankfurt via air india. Due to some reason she could not get the locks for her bags.

As per my experience if your bag is not locked than the crew locks the bag with plastic lock and is sealed with baggage sticker. But today my wife was denied of these service and on top of that the crew didn't even tried to help her understand anything. The crew just dumped the...
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H
harpreet02
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Wheel chair and infants bassinet

My mother was travelling today from delhi to jfk, ny. We requested for wheel chair for her as she is a patient suffered from cancer and is diabetic. She is travelling with my 10 months old daughter. But on check in counter they never gave her wheel chair and they are saying its not on the system.

We called 2 months ago and i got it confirmed and yesterday also i called to get it confirmed that if wheel chair is there with...
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Address:411016
Website:airindia.in

E-ticket number[protected]Pnr z9bxk)

My flight on 3rd april 11.55 pm from pune to goa was delayed by 4.30 hours and i was informed of this the previous night on 2nd april 2016. So next morning, i contacted air india help desk and the airport who said i can get a full refund as the flight was facing a long delay. I cancelled the ticket online and booked another ticket with spicejet paying an extra rs. 3000 at 12.30 pm. To...
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Pal_08
from Pune, Maharashtra
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Poor air conditioning on board

Address:400074
Website:www.airindia.in

I travelled from raipur to mumbai by ai651 on 17.04.16 and was extremely disappointed by the poor service.Air conditioning was not functioning at all right from the point of boarding. Being hot weather outside, inside atmospheric conditions were just so suffocating.While the flight halted at vizag for one hour, the situations became extremely unbearable with humidity of 96%. Total travel time was of 4 hours and hence the situations were really...
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sundeep@bhawsar
from Mumbai, Maharashtra
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Unprofessional approach

Address:400074

I was on flight AI 084 from Goa to Mumbai yesterday 16TH APRIL 2016. The flight was scheduled for 10 pm and it was delayed by an hour with no intimation from the authorities there. After the flight arrived in mumbai the luggage came on the belt after an hour after intervention and heated exchange with the employees present. they were casually chatting and least bothered about the problems the passengers were facing. Seats allotted at the...
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patilbr23
from Indore, Madhya Pradesh
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Rude behaviour

Address:Mumbai City, Maharashtra

Dear sir/madam,

I was booked air india flight from mumbai to rajkot.

Departure time was 15.50 and i reached there at 2.58 pm but still they have closed the counter.

As per rules it has to be closed prior 45 min of departure..

Secondly the method of apeaking with customer is rude because they know we are goverenment employees and nobody can dare to speak against them.
br...
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