Air India Complaints & Reviews

E-ticket number[protected]Pnr z9bxk)

My flight on 3rd april 11.55 pm from pune to goa was delayed by 4.30 hours and i was informed of this the previous night on 2nd april 2016. So next morning, i contacted air india help desk and the airport who said i can get a full refund as the flight was facing a long delay. I cancelled the ticket online and booked another ticket with spicejet paying an extra rs. 3000 at 12.30 pm. To...

I travelled from raipur to mumbai by ai651 on 17.04.16 and was extremely disappointed by the poor service.Air conditioning was not functioning at all right from the point of boarding. Being hot weather outside, inside atmospheric conditions were just so suffocating.While the flight halted at vizag for one hour, the situations became extremely unbearable with humidity of 96%. Total travel time was of 4 hours and hence the situations were really...

I was on flight AI 084 from Goa to Mumbai yesterday 16TH APRIL 2016. The flight was scheduled for 10 pm and it was delayed by an hour with no intimation from the authorities there. After the flight arrived in mumbai the luggage came on the belt after an hour after intervention and heated exchange with the employees present. they were casually chatting and least bothered about the problems the passengers were facing. Seats allotted at the...

Dear sir/madam,

I was booked air india flight from mumbai to rajkot.

Departure time was 15.50 and i reached there at 2.58 pm but still they have closed the counter.

As per rules it has to be closed prior 45 min of departure..

Secondly the method of apeaking with customer is rude because they know we are goverenment employees and nobody can dare to speak against them.
br...

Hi,

I traveled by ai138 from milan to new delhi on 3-3-16.

Ticket no[protected]c1
Bagage no-ai710147 / [protected]

Out of my two checked in bags, one bag found open and covered by poly bag and tapped during collection from belt at igi new delhi. I informed this to one airindia attendant at belt regarding baggage condition, but he assured that every thing will be ok and it is covered...

Hi,

This is mohit singhal. Air india has come up with a recent change of asking kyc documents from frequent flyer account holders which is a very good step.

But i think there is lot of issues and practical problems associated due which customers like us who are willing to support the programme are feeling harrassed.

9th mar'16 - i wanted to book tickets for my parents using my miles account but...

Traveled from perth to new delhi, commenced on 4th march 2016 and arrived new delhi on 5th march 2016. my bag is missing,...

I wanted to complain about the ground staff behaviour at birmingham airport name joseph he was at ticket counter. I was travelling with my 8 yrs daughter and this was the worst customer service i received not only he refused to help me he was shouting at me on top of his voice when I complained to his manager her name was hardeep or harpreet she did not listen to me and took his side by defending him and when i asked to give his full name...

On 27-Mar-2016 Air India flight AI-614 (PNR: H08EG) that was to depart from Ahmadabad at 7.30 am and arrive Mumbai at 8.55 am was delayed by approx 2 to 2.30 hrs and additional delay of 30 minutes due to no landing permission at Mumbai.
Due to this I could not checkin for Indigo flight 6E-513 (PNR: DYWZ7D) from Mumbai to Hyderabad which got missed that was to depart at 12.05 pm.
Later I had to get new ticket booked by paying...

AI 550 port blair to chennai delayed by 5 hours on 22 march because of which I was unable to take my connecting flight to mumbai with my family 6E482 from chennai...I had to purchase new tickets in AI 672 costing me 21000/- for the fault of air india flight delay ...air india should compensate my full amount, let aside the mental agony my family has to go thru...

I have booked my Air India Flight from London Heathrow to Hyderabad which obviously had a transit through Delhi. As per my initially booked ticket I was expecting to Fly at 6:45 am to be in Hyderabad at 9:00 am to attend Good Friday's Church service with the Family but to my dismay and disappointment the Flight was cancelled and merged into AI542 which was flying at 9:50 am hence a delay of 3 hrs thereby extending my waiting time in Delhi...

Hi,

I took the Air India flight AI348 fro, Delhi to Shanghai on February 28. When I reached Shanghai I found out that my baggage is missing. Then immediately I raised the complaint. There was no information about the baggage for the first few days as the Air India people did not know where the baggage is. It is a really pathetic way of handling the baggage. It is highly unethical way of doing the task. It is just as if the...

Sir/madam,

I travelled from bhopal-delhi on 21 december, 2015 and pantnagar-delhi on 23 december, 2015 by air india. The frequent flyer code[protected] was used for booking the journey by ticket no. Etkt 098-[protected]. I got credit of miles and website booking bonus for the return journey by ai 435 from delhi to bhopal. I also got credit of miles for travel from pantnagar to delhi for travel on 23 dec., 2015 on the same ticket.br...

I had made a reservation JH26X, for which I paid the entire amount Rs 19323, which got transferred from my bank account to Air India, under transaction ID: IG0BRXNKV8.

During my conversation with you customer care executive, Lavanya, she mentioned that the ticket has been confirmed and within two hours it will be sent.

So, I called again after 2 hours, and a completely incompetent and totally clueless so called...

Dear Sir,

On 4th December, 2015 I wrote an email to Air India customer care claiming my missing miles for 6 trips. There was no response and I again followed-up on 13th December, 2015. Still there was no response till date.

After waiting a lot, on 13th March, 2016 I escalated the matter to Nodal officer Mr. Vivek Sharma but there was no response till date.

I wrote to Appellate Authority Mr Sanjiv...

I had cancelled my Air India tickets No.[protected] and[protected] in the name of Jaya Prava Debbarma and Pijush Debbarma respectively from Chennai to Agartala via Kolkata dt. 29/12/2015 & PNR YQJL2. But till the date refunding was made from the authority after talking to customer care & emailing several times. They had only been saying that the refunding will be made by 2 or 3 days. All tickets were booked from their mobile apps.br...

The following contents and the attachments are posted here as a reminder to my earlier complaint i.e. Air India Complaint Status Update [ID: 1215780]

Despite the above mentioned complaint and acknowledgement of the complaint there has been no response from Air India for almost two months now. Hence reposting the contents of my earlier complaint. Hope to get a favorable response soon.

For original complaint details...

I have made several travels with Air India (domestic as well as international). As per the Frequent Flyer Program, Air Miles are credited to the Frequent Flyer Account (FFA) for the travel made which can be utilized for class up-gradation or for booking new travel tickets.

As per the policy the last name on the ticket booked should match with FFA Details and the passport then the credit for air miles would be credited to FFA....

i am a family of 6 memebers with both my parents above 75 yrs of age.All are enrolled for ffp.Recently you have introduced kyc norms for all ffp holders.

The kyc module is a defunct /unfriendly module where the files more than 400kb cannot be loaded.The system prompts for independent email id for all ffp members.In case where members are senior citizens or children who have no computer access or not computer literate how the...

I travelled Mumbai Delhi on AI 101 16th Jan 2016, landed at Delhi 17th Jan 12.00 a.m., i was with family with 5 bags, 3 bags badly damaged, one bag had minor damage [ repairable] so i went to baggage services & reported the damage, they gave me damage report for 2 bags & said i could repair anywhere at bag shop who would provide bill & claim the same from air India ticketing office in cash. On return to Mumbai i could get only one bag trolley...