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Air India Complaints & Reviews

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Last updated Feb 18, 2024
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Air India reviews & complaints page 136

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R
R29
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Luggage missing

Address:New Delhi, Delhi, 110077
Website:www.airindia.com

Hi,

I traveled by ai138 from milan to new delhi on 3-3-16.

Ticket no[protected]c1
Bagage no-ai710147 / [protected]

Out of my two checked in bags, one bag found open and covered by poly bag and tapped during collection from belt at igi new delhi. I informed this to one airindia attendant at belt regarding baggage condition, but he assured that every thing will be ok and it is covered...
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M
mohitsinghal1989
from Hyderabad, Telangana
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Not allowed to book tickets using air miles

Address:New Delhi, Delhi, 110001
Website:www.airindia.in

Hi,

This is mohit singhal. Air india has come up with a recent change of asking kyc documents from frequent flyer account holders which is a very good step.

But i think there is lot of issues and practical problems associated due which customers like us who are willing to support the programme are feeling harrassed.

9th mar'16 - i wanted to book tickets for my parents using my miles account but...
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C
capt.vivek
from Gurgaon, Haryana
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Lost baggage

Address:New Delhi, Delhi
Website:airindia.in

Traveled from perth to new delhi, commenced on 4th march 2016 and arrived new delhi on 5th march 2016. my bag is missing,...
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N
Nisha2782
from Delhi, Delhi
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Staff behaviour

I wanted to complain about the ground staff behaviour at birmingham airport name joseph he was at ticket counter. I was travelling with my 8 yrs daughter and this was the worst customer service i received not only he refused to help me he was shouting at me on top of his voice when I complained to his manager her name was hardeep or harpreet she did not listen to me and took his side by defending him and when i asked to give his full name...
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Address:Hyderabad, Andhra Pradesh

On 27-Mar-2016 Air India flight AI-614 (PNR: H08EG) that was to depart from Ahmadabad at 7.30 am and arrive Mumbai at 8.55 am was delayed by approx 2 to 2.30 hrs and additional delay of 30 minutes due to no landing permission at Mumbai.
Due to this I could not checkin for Indigo flight 6E-513 (PNR: DYWZ7D) from Mumbai to Hyderabad which got missed that was to depart at 12.05 pm.
Later I had to get new ticket booked by paying...
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A
agarwalanoop2005
from Wardha, Maharashtra
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Refund

Address:Mumbai City, Maharashtra
Website:airindia.in

AI 550 port blair to chennai delayed by 5 hours on 22 march because of which I was unable to take my connecting flight to mumbai with my family 6E482 from chennai...I had to purchase new tickets in AI 672 costing me 21000/- for the fault of air india flight delay ...air india should compensate my full amount, let aside the mental agony my family has to go thru...
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Address:500059
Website:www.airindia.com

I have booked my Air India Flight from London Heathrow to Hyderabad which obviously had a transit through Delhi. As per my initially booked ticket I was expecting to Fly at 6:45 am to be in Hyderabad at 9:00 am to attend Good Friday's Church service with the Family but to my dismay and disappointment the Flight was cancelled and merged into AI542 which was flying at 9:50 am hence a delay of 3 hrs thereby extending my waiting time in Delhi...
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Address:New Delhi, Delhi, 100001
Website:AirIndia.in

Hi,

I took the Air India flight AI348 fro, Delhi to Shanghai on February 28. When I reached Shanghai I found out that my baggage is missing. Then immediately I raised the complaint. There was no information about the baggage for the first few days as the Air India people did not know where the baggage is. It is a really pathetic way of handling the baggage. It is highly unethical way of doing the task. It is just as if the...
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C
crmehta
from Sironj, Madhya Pradesh
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Missing miles for travel by air india on ff 106275076

Address:Bhopal, Madhya Pradesh, 462003
Website:www.airinidia.in

Sir/madam,

I travelled from bhopal-delhi on 21 december, 2015 and pantnagar-delhi on 23 december, 2015 by air india. The frequent flyer code[protected] was used for booking the journey by ticket no. Etkt 098-[protected]. I got credit of miles and website booking bonus for the return journey by ai 435 from delhi to bhopal. I also got credit of miles for travel from pantnagar to delhi for travel on 23 dec., 2015 on the same ticket.br...
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S
Sidharth Radhakrishnan
from Chennai, Tamil Nadu
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Automatic cancellation of reservation

Address:Thiruvananthapuram, Kerala, 695587
Website:www.airindia.in

I had made a reservation JH26X, for which I paid the entire amount Rs 19323, which got transferred from my bank account to Air India, under transaction ID: IG0BRXNKV8.

During my conversation with you customer care executive, Lavanya, she mentioned that the ticket has been confirmed and within two hours it will be sent.

So, I called again after 2 hours, and a completely incompetent and totally clueless so called...
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Address:560100
Website:www.airindia.in

Dear Sir,

On 4th December, 2015 I wrote an email to Air India customer care claiming my missing miles for 6 trips. There was no response and I again followed-up on 13th December, 2015. Still there was no response till date.

After waiting a lot, on 13th March, 2016 I escalated the matter to Nodal officer Mr. Vivek Sharma but there was no response till date.

I wrote to Appellate Authority Mr Sanjiv...
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E
Er Pijush Debbarma
from Mumbai, Maharashtra
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Refunding of admissible amount against cancelled tickets.

I had cancelled my Air India tickets No.[protected] and[protected] in the name of Jaya Prava Debbarma and Pijush Debbarma respectively from Chennai to Agartala via Kolkata dt. 29/12/2015 & PNR YQJL2. But till the date refunding was made from the authority after talking to customer care & emailing several times. They had only been saying that the refunding will be made by 2 or 3 days. All tickets were booked from their mobile apps.br...
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G
Ganesh Madhavi
from Mumbai, Maharashtra
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Reminder to air india complaint status update [id: 1215780]

Address:Mumbai City, Maharashtra, 400081

The following contents and the attachments are posted here as a reminder to my earlier complaint i.e. Air India Complaint Status Update [ID: 1215780]

Despite the above mentioned complaint and acknowledgement of the complaint there has been no response from Air India for almost two months now. Hence reposting the contents of my earlier complaint. Hope to get a favorable response soon.

For original complaint details...
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Address:New Delhi, Delhi, 440017
Website:www.flyingreturns.co.in

I have made several travels with Air India (domestic as well as international). As per the Frequent Flyer Program, Air Miles are credited to the Frequent Flyer Account (FFA) for the travel made which can be utilized for class up-gradation or for booking new travel tickets.

As per the policy the last name on the ticket booked should match with FFA Details and the passport then the credit for air miles would be credited to FFA....
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R
rksehgal
from Ahmedabad, Gujarat
Apr 29, 2021
This thread was updated on Apr 29, 2021
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Regarding kyc

Address:Mumbai City, Maharashtra, 400076
Website:www.airindia.com

i am a family of 6 memebers with both my parents above 75 yrs of age.All are enrolled for ffp.Recently you have introduced kyc norms for all ffp holders.

The kyc module is a defunct /unfriendly module where the files more than 400kb cannot be loaded.The system prompts for independent email id for all ffp members.In case where members are senior citizens or children who have no computer access or not computer literate how the...
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H
harresh
from Mumbai, Maharashtra
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Damaged bags

Address:110037
Website:airindia.com

I travelled Mumbai Delhi on AI 101 16th Jan 2016, landed at Delhi 17th Jan 12.00 a.m., i was with family with 5 bags, 3 bags badly damaged, one bag had minor damage [ repairable] so i went to baggage services & reported the damage, they gave me damage report for 2 bags & said i could repair anywhere at bag shop who would provide bill & claim the same from air India ticketing office in cash. On return to Mumbai i could get only one bag trolley...
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Address:ai940506/

I am ravishankar . I am come at 19fab2016 flight no.ai940 then my baggage is not recieved on baggage stand.
i have baggage complaint rasisterd also in baggage dep't file no- delai 78309 but no search from this dep't . 21 day already lost to missing date but no action taken.

Please look into this matter.
Ŕegards,
Ravi shankar
Mb. +91-[protected]...
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K
Kinchit Dalwani
from Kosamba, Gujarat
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Refunds

Address:Vadodara, Gujarat, 390015
Website:www.airindia.in

I had cancelled my flight from Ahmedabad to Newark on 14th of January. Now it has been 2 month still I haven't received the refund. Every time, I talk to them, they has only one answer, "it has not yet processed"...
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H
hinauttam
from Noida, Uttar Pradesh
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Refund for a flight cancelled (never reached its destination)

Address:New Delhi, Delhi, 110001
Website:airindia.in and goibibo.com

Flight frm DEL IXB 23rd Jan 2016 departed from delhi and then because of weather disturbances was taken back to delhi ( without landing at Baghdogra) making it a non operating flight eligible for refund ( confirmed from Air India).Air India also gave me a acknowledgement copy for the refund (forwarded to Air India and GOIBIBO) however GOIBIBO claims that Air India is denying the refund for ticket stating that the flight took off. i am tracking...
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P
pvpatni
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Inconvenience caused due to ai0968 flight delay and not even replying properly

Address:New Delhi, Delhi
Website:www.airindia.in

I had travelled from Trivandrum to Chennai by AI0968 flight on 19th feb 2016. The flight was scheduled at 6:15 am but because of AI system failure it got delayed. I had a connecting flight from chennai to pune at 9:45 am. I could not board that flight because the AI0968 reached chennai at 9:00 am and we could collect baggage only by 9:20 am.
Due to this i could not board connecting jet airways flight 9W-2491 which was scheduled at...
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