Air India Complaints & Reviews

I am travelling through ai 677 from mumbai to delhi today, first of all flight is delayed by 45 min, then the gate which was shown in the screen was 40b then after some time it was shown 41b, waiting till few minutes your executive comes n say it is 45a gate, and then finally she come again n says it again 41b.In that the time was1.45 already and go gate change announcement been made or shown in the screen. After that when we checked in at 41b the aero bridge door was closed, because the flight wad in 41a, so again we had to come back n check in 41b.

I am very disappointed by the service and the management of ai.

Do revert me with your comments as this is not acceptable:

P2p. [protected]@gmail.com

To,

General Manager
Air India, Delhi.

Subject :- To provide accommodation in Delhi in the night of Dt.31.05.16 .

Sir,
With referecne to the subeject cited above it is stated that a ticket of the destination from Bhopal to Delhi was booked in Flight No. AI436 on Dt. 06.05.2016 from the registered office of air India located at Indore (M.P.), which was secheduled to takeoff at 8.00 A.M. Dt. 31.05.2016. Further, a ticket of the destination from Delhi to Baghdogra (Sikkim) was booked in Flight No. AI 879 on the same date from the same office, which was secheduled to takeoff at 11.20 A.M. Dt. 31.05.2016 via ticket No.[protected],[protected],[protected] &[protected] respectively. Besides, for the above mentioned destinations and from the same flight via ticket No.[protected],[protected],[protected] &[protected], Shri Prashant Kumar and via ticket No.[protected],[protected],[protected] and[protected], Shri Yogendra Tyagi have booked tickets alongwith me. Further, prodiginiously, the timing of flight No. AI 436 Dt. 31.05.2016 has been rescheduled from 8.00 A.M. to 9.35 A.M., from which there are chances/probability to miss the subsequent flight No. AI 879 Dt. 31.05.2016 in case, we opt to travel from the prior flight with rescheduled timing. Hence, the alleged prior flight is no more lucrative for us. For that only reason, we have booked tickets in the flight No. AI 438 which is sechduled to takeoff at 9.55 P.M. Dt. 30.05.2016 which would arrive at Delhi at 11.35 P.M. on the same day, and alongwith the correlative/ancialliary formalities have been completed. Further, we don't have any accommodation in Delhi in the night of 31.05.2016 and the requirement of the said accommodation has came into existence due to the above mentioned shuffling. For the same occurance, neither we are liable, nor any fault/mistake has been done on the part o[censored]s.
Since, it is the first duty of your company to facilitate the passengers, therefore in the light of aforesaid circumstances, it is expected that the suitable accommodation be provided to all the passengers correlated with above stated ticket numbers and the prior information be sent to the concerned.
Thanking You.
(Yours Sincerely)
Hemant Kumar Raghuvanshi,
Judicial Magistrate First Class,
Distt. Court Sagar.
Distt. Sagar (M.P.)
E-mail ID- [protected]@yahoo.com

Dear,

Me(Arvind) and my family had conbecting flight from varanasi to Dubai and both flight are airindia flight on 28th may 2016 (AI 433 from varanasi to Delhi ) & ( AI 995 delhi to Dubai )

Because of flight AI433 got late so we did not catch AI955 for Dubai

As I am travelling with my 8 months old baby boy & wife so I was Looking for proper support to book next ticket as early and till that time I need a lounge so that my wife can take rest and feed baby

But struggling to get ticket last 2hr and no support for lounge

1.cancellation terms not suitable..
2.if passengers are not reached in time, a confirmation call can be made by the company.
3.if the passenger don't board the flight atleast 50% refund should be made.
4.Date Of Incident[protected]
5.Request of refund.
At the counter the person easily said no refund.
Customer care office replied no refund.
there should be some favour to clients.

I was travelling with my family from delhi to mumbai via ai 315 flight on 22 may 2016. On entering the aircraft for the first 30 minutes the ac was switched off. We felt suffocating and asked the crew member to turn on the ac. He informed that the ac will start functioning only after take off.

Even after the plane took off the ac was operating partially causing lot of discomfort to us including fellow passengers.

Kindly ensure that the ac is fully operational before allowing passengers to enter the flight as it may be risky for passengers having heart or lung related problems.

I was traveeling from mumbai to delhi having flight no. Ai 806
My glight landed at 10 am and i found out that my luggage was lost so i complaint to the authority and they reported that my luggage was mistakly put in the next flight no. Ai866 which was going to land at 12
I have to wait on airport waiter for my luggage for 2 hrs
This is the second time i am facing such type of luggage problem through air india

I had booked air ticket from muscat to allahabad return flight and my ticket no is[protected]. Today suddenly i recieved a sms for change in schedule of flight from allahabad to delhi ai 9604 ixd-del of[protected] to 17-10 instead of 14-30. My connecting flight of air india from delhi to muscat is ai-973 at 19-25 from delhi which cannot be caught. I called to air india costomer care but i was told that there is no alternative flight and i have to stay 24 hours at delhi on my risk and cost otherwise i have to cancel the flight.In case of cancelation i will get refund from travelling agent which is in muscat. These options are not practical or convinient to me.
Please do the needfull.

I was travelling from delhi to durgapur by ai734 on march 28, 2016, when my only baggage was carried onward to kolakata. I had nothing in hand and had to buy clothes and toiletries for my stay in dhanbad. I spent close to rs. 10000, on shirt, pant, a night suit, and toiletries. The baggage was delivered to me the next day. No compensation was paid to me.In fact the dealing officers at durgapur airport were not able to even guide me on these matters or tell me when it could be delivered. It was a terrible experience.
I have been writing to airindia since then, but i dont get a response from them except that they are looking into it.

In regard to postponement of my journey i tried to contact your customer service no [protected] but failed to get any response, then i tried with your help desk number but in vain, no response even from help desk. Is it the kind of service you offer to your customer. Anticipating immediate reply. I had tried with your travel agent but one male person from customer service misguided me so i am trying to contact the air line directly, but even from your side service is frustrating you advice us where should the helpless customer go, you fulfill your profit claiming service but not offering the same in reality, and poor customer who does not have stars on his collar remains cheated & misguided

I was traveling from zurich to delhi flight number ai7704 / lx 146.
My tablet and some change coins was stolen from my checked in bag which was kept on the upper flap of my bag flight landed delhi at 11:45 pm.
Next day there was my connecting flight to patna. So on air port i complained to air india supervisor but there was no response and act of neglience shown by him as if he dont care. I think air india is feeding theives. I would suggest air indiato investige through cctv camera footage and take some responsive action. My mobile number - [protected]
Email - [protected]@gmail.com

Good day,
I, Johns k Devassy, transported my pet dog via your esteemed airline on 14th may 2016 from Mumbai to cochin, Airway bill 20565381.
When i gave her to airline staff at mumbai airport she was perfectly fine and the medical certificate says so. But when i received her at cochin airport she was dead. I request you to do the needful investigation and find out the reason for this loss of life done by the staff. As per the latest information it is the pilot who was responsible to carry a live animal and to take additional precautions.
If the airline was not competent enough then they should have rejected the transfer.
This might be another complaint in this list.but if you all have any regards please do something to stop such henious crimes being done by the airline staff.
Thanking you,
Johns k devassy

Dear sir/madam,

Could you please help me to get justice, an air ticket to auckland, and appropriate compensation for the hardships i'm going through because of the misleading, confusing, and wrong information received from air india related to the transit visa for australia?

The confusion created by air india related to the immediate issuance of the transit visa caused the delay and i had to miss my flight to melbourne from new delhi airport.

Before starting my journey from the first departure point (Pune), air india did not check my required travel documents. Probably my ticket was sold to another passenger with premium rates.

Right to information act:
If air india does not have the responsibility related to the transit visa requirements, then:

Air india clearly tell the passenger that its not the responsibility of air india to tell the passenger whether the passenger would need a transit visa to travel through australia.

Air india should not confuse the passengers by saying that its possible to get a transit visa quickly, go by the ola cab and you should be able to get back to the airport quickly and catch your flight.

Air india should not stop the passengers at the airport if air india does not have any responsibility related to checking the transit visa and other travel documents.

Air india staff at the delhi airport confused me, delayed me, and created all the conditions where i should miss my flight to melbourne. I want to know the reason, why did they provide confusing and misleading instructions? I would have cancelled or changed my air ticket immediately if i was provided correct information.

Miss akther, miss neetu kohli, and miss pandey, and the on-duty manager (A lady manager with boy cut haircut) are involved in confusing me and causing the delay. Ultimately, i had to miss my flight.

Miss preeti also delayed me because she did not have the information and she had to hunt for the information from her colleagues for around 40-45 minutes.

संदर्भ संख्या / reference number : wb-idel[protected]
स्थान / location : delhi
फीडबैक प्रकार / feedback type : feedback
श्रेणी / category : others
उप श्रेणी / sub category : others
उड़ान प्रकार / flight type : int
उड़ान संख्या / flight no. : ai852
यात्रा तिथि / date of travel. : 11/may/2016
टिकट संख्या / ticket no. : z1pfd
विषय वस्तु / content : due to the misleading, wrong, and confusing instructions from the air india staff at new delhi international aiport: miss akhter (In-charge), miss pandey, miss neetu kohli, and other staff, i missed my flight and had to face a lot of trouble, loss, physical and mental strain, and lost an opportunity for a job in new zealand. I hope air india understands the gravity and reissues another air ticket to auckland via any other route other than australia on or after may 16th from mumbai to auckland.
स्थिति / status : acknowledged
रिपोर्टिंग तिथि / reporting date : 13/may/2016 11:56


Thanks and best regards,

Vinay d. Bhagat

[protected]@hotmail.com | cell no: +[protected]


From: [protected]@hotmail.com
Date: fri, 13 may 2016 10:34:58 +0530
Subject: complaint: misleading instructions, loss, and inconvenience
To: [protected]@airindia.In

Dear sir/madam,

Before starting my journey to new zealand via australia, i called the toll free number of air india to check whether a transit visa is needed for a new zealand resident to travel through australia with an indian passport. I was told by air india on the phone that i will not need a transit visa.

At the pune airport, only boarding pass for pune to new delhi was issued station that my passport details are not visible in their pune computer systems. I was not issued the boarding passes for:

1. Delhi to melbourne
2. Melbourne to auckland

I had requested for a through check of my baggage to be directly picked up at the final destination, that is, new zealand. The air india pune staff tagged my luggage only till melbourne. At the delhi airport they asked me to claim by baggage and presented me as a "no show" and offloaded passenger.

Ia were not ready to help me in any way. They were not ready to change my ticket.

Miss akther (In charge), on-duty officer, and miss pandey asked me to go to their safdarjung office 1 hour away from the international airport to change my ticket. Where as miss neetu kohli told me to get the transit visa for australia. According to miss kohli the transit visa is granted within a few minutes.

Due to the confusing and wrong instructions, i decided to go to the australian visa office to get the visa. The visa office told me that the visa can be granted only after 3-4 days. Due to the misleading information from the ai staff, i missed my flight.

At the safdarjung office of air india. The asked me write a complaint and asked me to collect the refund from the agent.

They are not ready to reissue another ticket to me. They are holding me responsible for the transit visa issue and for missing my flight to melbourne. I had only rs. 2, 900 in my pocket. They did not care to provide any action plan to provide a hotel for my overnight stay or any kind of cooperation. I had to travel by train back to mumbai.
On may 11th, i could not eat anything till late evening. I will not be able to attend my interview in auckland. I need your assistance to seek justice, reissue of my ticket to auckland via any other route other than australia, and appropriate compensation for the loss incurred and the inconvenience caused to me & my family. I told the duty manager that i am unemployed from december, 2015 and requested her to reissue another ticket for auckland.Instead of helping me, she delegated total responsibility on her junior miss pandey.

Thanks and regards,
Vinay bhagat, mumbai

AI 310 from mumbai to delhi. Boarding started half an hour late. Then seat allocation was changed manually by ball pen at boarding gate without giving any reason. Then flight was delayed by 5 hours. Then lugggage took another one hour to reach on luggage belt.
Because of all this, I could not get metro train and had to book a cab worth 900rs. Moreover I missed my train. No compensation has been made or alternate arrangement was provided. It is impossible to reach allahabad now at required time Unless I take another flight which is very costly. So, I need ticket money back atleast. It has caused a lot of mental and physical trouble to me n my husband waiting outside airport gate.

This is regarding air india flight number ai-461 for date 8th july 2016 from delhi to amritsar. Air india has delayed this flight by 3 hours and 10 minutes from 5am to 8.10am without any reasoning. How can it delay flights 2 months in advance cheating its customers after we have booked the tickets according to our comfort according to the actual time. Air india is now running some other flight at the same original time of 5.10am with flight number ai-453 and shifting our flight by 3 hours and not taking into consideration the customer's important time. I want an action against this airline company.

Hello Air India,

I am really worried with the poor response of the customer care team of Air India. Reiterating my problem, for the third time amid the chaos of customer care team demanding an immediate response. I have talked and sent mail to the customer care team already but nothing's seems to be working.

We (Myself and My Family) recently visited Paris from Chennai as part of family tour, via Delhi on flight AI 143, which arrived 25/04/2016 at Charles De Gaulle Airport, Paris.

Out of our 5 Checked-in baggage, which was supposed to be sent all the way to my final destination, baggage tag No.AI557779 was apparently been completely misplaced and possibly off loaded in Delhi. We raised a complaint at the lost luggage counter at our final destination Paris - File Reference number-CDGAI11989.


After numerous calls with the concerned person, we got to know that our baggage was found to be misplaced at Delhi and is being sent to Paris by 27/04/2016. Being tourists, it was really difficult for us to get in track with the baggage. Moreover, the baggage was not delivered to us on time and we had to make up all the way to the airport to pick the luggage up on 28/04/2016, cancelling all our tour plans for the day.


I find a complete chaos on the handling of the misplaced luggage and I am very sad to find such a flaw from a well renowned airline. Moreover, the handling of the misplaced baggage was too rough. I find that the bag has been damaged too much that it cannot be used further. The case of the baggage and the lock are broken. I can provide you with the necessary photos if needed. I definitely want an action to be taken for my damaged bag too.


I hereby write you in order to claim for compensation of the delayed and damaged baggage delivery. However, while I was waiting for my baggage to be delivered (for almost 4 days 25th April to 28th April), I was obliged to buy some necessary goods and the other expenses incurred such as travel expenses in order to get to the airport to get back the luggage. I can provide you with the receipts if needed.


I believe that I am entitled to compensation for all the losses and the expenses incurred due to the misplaced and damaged baggage from the airline.
I would appreciate an update as soon as possible.

I'm trying to login to Air India flying returns account, it asks for Kyc confirmation, but after putting all the details, it says ive got a duplicate account. I tried contacting the customer care but they dont even know the solution. They asked me to mail to flying-returns.[protected]@iclployalty.com but even they are not bother to reply.
Im following up since December 2015 but still this problem is not solved.
I cant login to my account, i cant book flight from my account, i cant redeem my mileage points.

This is mere cheating of genuine customers by not allowing them to submit kyc forms and then later on the miles would be lapse.. Due to this we have to bear heavy flight ticket cost and feel un-previledged..

I hope air india will take it seriously after seeing this complaint if it reaches again.

Team air india,

I wish to escalate this non responsive behavior on part of baggage department for a speedy solution against baggage delay ref # lhrai13004.

I need the money (Gbp 50) against baggage delay as per your policy on baggage delay allowance published on your web site urgently which is pending since 10 apr 2016.

Seriously this shows why ai goes in negative balance sheet and we customers are forced to prefer other airlines which are better in customer service.

Manish g

I have missed the flight on april 21st april, i understand that it is completely it is my mistake, but when i wanted to go out of airport your air india employee told that it is not our business to take you out of airport, where as when we try to go out police men asking for a letter from air india office.

Employee was very rude, when we say if your dont help us we will raise a complaint, she said "go and raise a complaint it is of no use". Is this is a way anyone can treat the customers i dont understand how air india do training for the customer service agents. There is no name board for the agent, when i asked for the name, she denies to tell that too... very worst experience we had in chennai airport, i will advice my friends and relatives not to choose air india at any cost. Hope some feedback would be shared to agents at chennai airport about treating the guests.

Air india has unreasonably 4 times rejected my kyc documents (Flying returns membership no.[protected] resulting in my being unable to use my frequent flyer mileage points. Aadhar copy, though prescribed in their list of documents, is being rejected for no rhyme or reason. Later, i additionally uploaded my driving licence copy (As advised by their call centre) but still they are not accepting citing some mismatch (In address) that does not actually exist. I have sent at least 7 e mails to their designated e mail address: flying-returns.[protected]@iclployalty.com (During last month). Their call centre at[protected] was approached twice but was of no help. From: rk anand.

Dear sir my compait details are as under,

1 ) I booked Air ticket from Delhi to Surat on dated 2/5/2016 at New Delhi through Make my trip online.
2) My flight was scheduled at 17:45 Hrs from Delhi airport.
3) My booking reference no is NF[protected]P01 Fare : 7562/-
4) Due to traffic jam I reached at airport on 17.10 PM and long queue was there for boarding pass. I reached at boaring counter at 17:27 PM
5) At counter I was declared as late comer and no refund shall be given to me as per Air India official.

Complaint : As I reached at site late but still departure of flight was having more than half hr evenafter they have not listed my request.
I had to return by train in General compartment with huge harrassment.I went to station by special taxi which also took 500 Rs charge Moreover mental and physical harrassment which I suffered is beyond explaination.

I request you to help me in getting refund along with other losses which I suffered.
If you need any other information please feel free to ask me.
Regards,
GOVIND GAGRANI
[protected]/[protected]
Mail ID [protected]@yahoo.com