Air India Complaints & Reviews

Hello,
I had booked a ticket for travel by air india filght ai464 from chamdigarh to delhi on 31may16 and also had a confirmed booking for further journey from delhi to indore by indigo on the same day. Because o[censored]nfortunate delay of ai464 on aforesaid day, i could not board my air indigo flight from delhi to indore.
It not only causee a lot of inconvinience but also led me to monetory loss but air india staff at delhi airport including the duty manager (At 1700 hrs on 31 may 16) remained quite insensitive to the inconvenience caused due to this delay.
It is hereby, requested, that i may be appropriately compensated for the loss incurred and the inconvenience caused to me as per article 10 of contract of carriage of air india limited and dgca rules on passenger rights para 3.5.
Please feel free to contact for any further details. Also, let me know if i need to follow thus up with some other channel. Thanking you in anticipation of prompt action at your end towards a frequent flier of your airline.

Regards,
Uttam chauhan.

Sir,
I am going to travel from bangalore to frankfurt with family on 08.06.2016 by 6 o' clock flight.As per the internet, 2 pieces of 23 kg each allowed per person for the tickets issued on or after 01.03.2016 and piece of 23 kg allowed for the tickets issued on or after 01.05.2016.
my tickets were issued on 16.04.2016, but I am allowed 1 piece of 23 kg as per the ticket and the same has also been confirmed by your customer care.
Why this much of partiality and variation is there in case of baggage allowance.For the past one week I have been trying in the issue.No one is able to help me in the case of baggage allowance.I do not know whom should I contact.

I am writing in regard to flight number ai9607, from new delhi to surat. Pnr number zcrg8. The flight was scheduled for 7.45 am on june 5, 2016. Late in the night of june 4, i got a message from customer care of air india and email from goibibo (Ticket booking website) that the flight has been rescheduled for 5.25 am. I called customer care service of air india, not once but twice to confirm the timings. I was confirmed that due to some technical issues at the airport, the flight has been preponed to 5.25 am which caused a lot of inconvenience. Cooperating with the situation, we tried to web-checkin using the check in button available in the e-ticket. Having failed to do so, i called up customer care service so that they can help me check in. They informed me that web-checkin option is not available on this flight because this flight is a_. If this be the situation, they should specify this in the ticket and do not give a checkin option in the e-ticket. This led to further a lot of inconvenience because counter check in means, the passenger have to leave even early. If the airlines have the right to prepone the flight timings just few hours ago, they should provide facilities to make the travel convenient for the passengers.

Anyway the passenger (My father) being cooperative, left in the middle of the night to reach two hours before the flight timings as specified. But the troubles by airlines did not end here. As per the preponed timings, the flight was scheduled to reach the destination by 7.55 am. We tried to contact the passenger from around 8.30 am to check if they have reached safe and sound, but we failed to contact him, his phone was switched off. Worried, i called the customer care service of air india to check if the flight has landed on time, if not then that would have explained the switch off of his phone. However, it was informed to me that the flight had landed in surat at 7.55 am. Concerned we called the person my father was about to meet in surat, to check if my father is with him. We tried by hook or cook but he was no where to be found.

At 9 past 43 in the morning, we got a call from my father telling that the flight did not take off at 5.25 as informed to us rather at 7.25 and that he just landed in surat. As it turned out, customer care service of air india airlines has been providing us wrong information all over these times.
Wrong information provided by air india and goibibo at multiple times has let to an utter disappointment and lot of inconvenience.

I, soumik chakrabarti, serving in the indian air force, was transferred and so booked my household goods from pinto park, delhi cantt to chennai and my items were booked under bill no. 1423. My goods got uploaded on 27 june 2015 and was to reach chennai by the 3rd of july 2015. However, it reached me on the 10th of july 2015. After the delivery i found that one wooden table top set and a set of four cane easy chairs were missing. Also one of my kurl on mattresses were damaged badly. I enquired and mr. Joshi, the representative from this company in delhi assured me that he will surely find it and get it delivered at the earliest. Even after repeated phone calls and enquiries nothing has progressed till date.
I now have no link with them, nobody replies to calls. I would be obliged if my items can be recovered.

On 17/05/2016 i travel from kolkata to silchar. T he time of flight was 8.00 am in ticket but suddenly it was changed to 5.50 am. The air india / travel agent not inform me as a result i stay incurred taxi fare double the norman fare and stay at airport on 16/05/16. I request you kindly reimburse rs.5000/- and take action
With regards,
Ashim choudhury

I had booked a domestic flight ticket on 31st may. Following are the details
For the same

Name-srajan bhadauria
Doj - 11th june 2016, 6:00 am flight
From - mumbai
To - bhopal
Pnr-h24zz

The transaction for the payment completed, deducting the amount from the account but no confirmation mail or sms confirming the seat has been
Received as of yet.

Please open the attachment for flight details of pnr hl92s.
Passenger name: dr pandey[ a pregnant passenger, she suffered a lot due to unaccountable approach of air india delhi and it’s staffs]
Expected date of journey: 30th may 2016
Flight: cancelled
Seat:9d

This is regarding a strong complaint against air india for shockingly unaccountable inhumane services and immediate refund with penalty of flight ticket charges from delhi to allahabad, these amounts shall be paid by air india to panicked passenger ms[dr] pandey for torturing the passenger[dr pandey] on airport with their inhumane and unaccountable services with no assistance and facility when she was suffering whole day and night at the airport with fever, pain and vomiting due to no facilities and assistance from air india and this made this situation hell when air india flight was canceled which was confirmed in night by air india after passenger’s continuous request for the status after several times rescheduling. Ticket cancellation status was updated when no options were available at the airport for the passenger to reach the destination on that day and night].
Air india alliance flight 9603 l aircraft-atr42/ nonstop from delhi to allahabad.
Complain in details:

A pregnant passenger[ms pandey] reached delhi airport in early morning with air india’s another connecting flight from bangalore to delhi.In journey from bangalore to delhi, she was vomiting due to inconvenience in flight due to bad weather but shockingly no crew staff came for any assistance even after seeing the situation. Co passengers helped but no crew staff came for assistance.
After reaching to delhi airport, she waited whole day for another rescheduled flight without any assistance from air india even when she was sick and vomiting due to pregnancy.
Look the carelessness, inhumane and unaccountable approach of air india and it’s staffs:

At 04:50pm another mobile message/ email (But no announcement) came to passenger that flight from delhi to allahabad is delayed and expected to depart at 04:30pm. Remember the time was 0450pm when this outdated information conveyed.

I, her husband called to air india’s customer care number[[protected]] 4 times periodically to get the status to book next flight in case this flight is cancelled but the customer care executives were bluffing in in their own ways e. G.
1st one said, schedule is not updated, call after 30 minutes. Second time said: check-in has been started, flight may depart soon. 3rd time said it is expected to fly at 04:30pm, foolishly it was outdated information at that time because at that time it was 05:05pm, later he said, soon it will fly but no exact time. 4th one said schedule is not updated, contact to another given number[protected] to get the status but being panicked and a suffering passenger, several times i called to this number but there was no reply.
I tried all the numbers available on internet/documents for enquiry. And there was no help/assistance from any staffs of air india. Shockingly they were behaving like aliens. Even sitting facility was also not there because o[censored]nmanaged crowd.

Finally, after so much hassles with bad health of the passenger, at 08:00 pm, these unaccountable staffs of ai confirmed at enquiry window for the flight cancellations. Hence, passenger asked to cancel the ticket and got receipt for the cancellation of the ticket for refund of the fare from delhi to allahabad with applicable penalty[which need to be applicable].

At that time no option was remaining for passenger in pregnant passenger’s worst health situation. She was hopeless and crying due to pain but help form air india staffs. Isn’t it inhumane? Disgusting! Isn’t it?

Whole day and night passenger suffered at airport with fever, pain and restlessness without any assistance and facility from air india staffs.

I, her husband booked another flight in morning for her diverted journey due to her very bad health conditions, for that air india and it’s staffs are responsible because of their unaccountable services.

Later in the early morning of next day [31-may-2016], when i called to air india, customer care executive said that ticket is not yet cancelled. Shocking! Passenger got receipt for ticket cancellation in last night itself but still ticket is not cancelled. Hillarious! Isn’t it? Shocks of air india’s unaccountability were coming again and again to put suffering passenger under frustration. Hence, again i requested to cancel the ticket in today morning, she cancelled and told me to write mail on this [protected]@airindia.In to get the refund amount with penalty money which is applied on this because this happened due to cancellation of flight by air india.
Still, there is no update/acknowledgement from air india for anything. It’s height of inefficiency and unaccountability, isn’t it?

I, passenger’s husband with suffered passenger ms pandey requesting for a strong action against air india for this unaccountable and inhuman approach and services.

I need immediate refund with applied penalty on air india for it’s inefficient, unaccountable and inhumane approach and services.

Hoping to see the immediate reply.

Airindia??? No words to say more that ru­bbish, worst come worst and more. Issue w­ith flying return!!@

The flight in which i will never even tho­ught of booking flight in future and will­ also let others know the how pathetic an­d the arrogant persons working in your cu­stomer cares!!!

Seriously never expected such a poor and ­worst quality response from your side. I ­am so much in hate with airindia now and ­will also let others know my situation th­at how airindia make my head banged on th­e table by giving the worthless answers o­n the phone. And will talk as much negati­ve as possible to others.

Before this email also i have sent many e­mails of documents and all but every time­ your worthless uneducated people who sit­s in customer care doesn't receive the em­ail and they tell me send again and again­. So i'm sure i'm not even going to recei­ve a reply on this too.

I don't have any issue in your quality of­ service during flight.
But your flying returns and all?? Seems­ like i'm going in goverments office and ­the one person says do this and other say­s do that.

Try to sort out my matter asap or else yo­u will loose many many customers as rest ­all airlines are far better that this shi­t!!!

I am travelling through ai 677 from mumbai to delhi today, first of all flight is delayed by 45 min, then the gate which was shown in the screen was 40b then after some time it was shown 41b, waiting till few minutes your executive comes n say it is 45a gate, and then finally she come again n says it again 41b.In that the time was1.45 already and go gate change announcement been made or shown in the screen. After that when we checked in at 41b the aero bridge door was closed, because the flight wad in 41a, so again we had to come back n check in 41b.

I am very disappointed by the service and the management of ai.

Do revert me with your comments as this is not acceptable:

P2p. [protected]@gmail.com

To,

General Manager
Air India, Delhi.

Subject :- To provide accommodation in Delhi in the night of Dt.31.05.16 .

Sir,
With referecne to the subeject cited above it is stated that a ticket of the destination from Bhopal to Delhi was booked in Flight No. AI436 on Dt. 06.05.2016 from the registered office of air India located at Indore (M.P.), which was secheduled to takeoff at 8.00 A.M. Dt. 31.05.2016. Further, a ticket of the destination from Delhi to Baghdogra (Sikkim) was booked in Flight No. AI 879 on the same date from the same office, which was secheduled to takeoff at 11.20 A.M. Dt. 31.05.2016 via ticket No.[protected],[protected],[protected] &[protected] respectively. Besides, for the above mentioned destinations and from the same flight via ticket No.[protected],[protected],[protected] &[protected], Shri Prashant Kumar and via ticket No.[protected],[protected],[protected] and[protected], Shri Yogendra Tyagi have booked tickets alongwith me. Further, prodiginiously, the timing of flight No. AI 436 Dt. 31.05.2016 has been rescheduled from 8.00 A.M. to 9.35 A.M., from which there are chances/probability to miss the subsequent flight No. AI 879 Dt. 31.05.2016 in case, we opt to travel from the prior flight with rescheduled timing. Hence, the alleged prior flight is no more lucrative for us. For that only reason, we have booked tickets in the flight No. AI 438 which is sechduled to takeoff at 9.55 P.M. Dt. 30.05.2016 which would arrive at Delhi at 11.35 P.M. on the same day, and alongwith the correlative/ancialliary formalities have been completed. Further, we don't have any accommodation in Delhi in the night of 31.05.2016 and the requirement of the said accommodation has came into existence due to the above mentioned shuffling. For the same occurance, neither we are liable, nor any fault/mistake has been done on the part o[censored]s.
Since, it is the first duty of your company to facilitate the passengers, therefore in the light of aforesaid circumstances, it is expected that the suitable accommodation be provided to all the passengers correlated with above stated ticket numbers and the prior information be sent to the concerned.
Thanking You.
(Yours Sincerely)
Hemant Kumar Raghuvanshi,
Judicial Magistrate First Class,
Distt. Court Sagar.
Distt. Sagar (M.P.)
E-mail ID- [protected]@yahoo.com

Dear,

Me(Arvind) and my family had conbecting flight from varanasi to Dubai and both flight are airindia flight on 28th may 2016 (AI 433 from varanasi to Delhi ) & ( AI 995 delhi to Dubai )

Because of flight AI433 got late so we did not catch AI955 for Dubai

As I am travelling with my 8 months old baby boy & wife so I was Looking for proper support to book next ticket as early and till that time I need a lounge so that my wife can take rest and feed baby

But struggling to get ticket last 2hr and no support for lounge

1.cancellation terms not suitable..
2.if passengers are not reached in time, a confirmation call can be made by the company.
3.if the passenger don't board the flight atleast 50% refund should be made.
4.Date Of Incident[protected]
5.Request of refund.
At the counter the person easily said no refund.
Customer care office replied no refund.
there should be some favour to clients.

I was travelling with my family from delhi to mumbai via ai 315 flight on 22 may 2016. On entering the aircraft for the first 30 minutes the ac was switched off. We felt suffocating and asked the crew member to turn on the ac. He informed that the ac will start functioning only after take off.

Even after the plane took off the ac was operating partially causing lot of discomfort to us including fellow passengers.

Kindly ensure that the ac is fully operational before allowing passengers to enter the flight as it may be risky for passengers having heart or lung related problems.

I was traveeling from mumbai to delhi having flight no. Ai 806
My glight landed at 10 am and i found out that my luggage was lost so i complaint to the authority and they reported that my luggage was mistakly put in the next flight no. Ai866 which was going to land at 12
I have to wait on airport waiter for my luggage for 2 hrs
This is the second time i am facing such type of luggage problem through air india

I had booked air ticket from muscat to allahabad return flight and my ticket no is[protected]. Today suddenly i recieved a sms for change in schedule of flight from allahabad to delhi ai 9604 ixd-del of[protected] to 17-10 instead of 14-30. My connecting flight of air india from delhi to muscat is ai-973 at 19-25 from delhi which cannot be caught. I called to air india costomer care but i was told that there is no alternative flight and i have to stay 24 hours at delhi on my risk and cost otherwise i have to cancel the flight.In case of cancelation i will get refund from travelling agent which is in muscat. These options are not practical or convinient to me.
Please do the needfull.

I was travelling from delhi to durgapur by ai734 on march 28, 2016, when my only baggage was carried onward to kolakata. I had nothing in hand and had to buy clothes and toiletries for my stay in dhanbad. I spent close to rs. 10000, on shirt, pant, a night suit, and toiletries. The baggage was delivered to me the next day. No compensation was paid to me.In fact the dealing officers at durgapur airport were not able to even guide me on these matters or tell me when it could be delivered. It was a terrible experience.
I have been writing to airindia since then, but i dont get a response from them except that they are looking into it.

In regard to postponement of my journey i tried to contact your customer service no [protected] but failed to get any response, then i tried with your help desk number but in vain, no response even from help desk. Is it the kind of service you offer to your customer. Anticipating immediate reply. I had tried with your travel agent but one male person from customer service misguided me so i am trying to contact the air line directly, but even from your side service is frustrating you advice us where should the helpless customer go, you fulfill your profit claiming service but not offering the same in reality, and poor customer who does not have stars on his collar remains cheated & misguided

I was traveling from zurich to delhi flight number ai7704 / lx 146.
My tablet and some change coins was stolen from my checked in bag which was kept on the upper flap of my bag flight landed delhi at 11:45 pm.
Next day there was my connecting flight to patna. So on air port i complained to air india supervisor but there was no response and act of neglience shown by him as if he dont care. I think air india is feeding theives. I would suggest air indiato investige through cctv camera footage and take some responsive action. My mobile number - [protected]
Email - [protected]@gmail.com

Good day,
I, Johns k Devassy, transported my pet dog via your esteemed airline on 14th may 2016 from Mumbai to cochin, Airway bill 20565381.
When i gave her to airline staff at mumbai airport she was perfectly fine and the medical certificate says so. But when i received her at cochin airport she was dead. I request you to do the needful investigation and find out the reason for this loss of life done by the staff. As per the latest information it is the pilot who was responsible to carry a live animal and to take additional precautions.
If the airline was not competent enough then they should have rejected the transfer.
This might be another complaint in this list.but if you all have any regards please do something to stop such henious crimes being done by the airline staff.
Thanking you,
Johns k devassy

Dear sir/madam,

Could you please help me to get justice, an air ticket to auckland, and appropriate compensation for the hardships i'm going through because of the misleading, confusing, and wrong information received from air india related to the transit visa for australia?

The confusion created by air india related to the immediate issuance of the transit visa caused the delay and i had to miss my flight to melbourne from new delhi airport.

Before starting my journey from the first departure point (Pune), air india did not check my required travel documents. Probably my ticket was sold to another passenger with premium rates.

Right to information act:
If air india does not have the responsibility related to the transit visa requirements, then:

Air india clearly tell the passenger that its not the responsibility of air india to tell the passenger whether the passenger would need a transit visa to travel through australia.

Air india should not confuse the passengers by saying that its possible to get a transit visa quickly, go by the ola cab and you should be able to get back to the airport quickly and catch your flight.

Air india should not stop the passengers at the airport if air india does not have any responsibility related to checking the transit visa and other travel documents.

Air india staff at the delhi airport confused me, delayed me, and created all the conditions where i should miss my flight to melbourne. I want to know the reason, why did they provide confusing and misleading instructions? I would have cancelled or changed my air ticket immediately if i was provided correct information.

Miss akther, miss neetu kohli, and miss pandey, and the on-duty manager (A lady manager with boy cut haircut) are involved in confusing me and causing the delay. Ultimately, i had to miss my flight.

Miss preeti also delayed me because she did not have the information and she had to hunt for the information from her colleagues for around 40-45 minutes.

संदर्भ संख्या / reference number : wb-idel[protected]
स्थान / location : delhi
फीडबैक प्रकार / feedback type : feedback
श्रेणी / category : others
उप श्रेणी / sub category : others
उड़ान प्रकार / flight type : int
उड़ान संख्या / flight no. : ai852
यात्रा तिथि / date of travel. : 11/may/2016
टिकट संख्या / ticket no. : z1pfd
विषय वस्तु / content : due to the misleading, wrong, and confusing instructions from the air india staff at new delhi international aiport: miss akhter (In-charge), miss pandey, miss neetu kohli, and other staff, i missed my flight and had to face a lot of trouble, loss, physical and mental strain, and lost an opportunity for a job in new zealand. I hope air india understands the gravity and reissues another air ticket to auckland via any other route other than australia on or after may 16th from mumbai to auckland.
स्थिति / status : acknowledged
रिपोर्टिंग तिथि / reporting date : 13/may/2016 11:56


Thanks and best regards,

Vinay d. Bhagat

[protected]@hotmail.com | cell no: +[protected]


From: [protected]@hotmail.com
Date: fri, 13 may 2016 10:34:58 +0530
Subject: complaint: misleading instructions, loss, and inconvenience
To: [protected]@airindia.In

Dear sir/madam,

Before starting my journey to new zealand via australia, i called the toll free number of air india to check whether a transit visa is needed for a new zealand resident to travel through australia with an indian passport. I was told by air india on the phone that i will not need a transit visa.

At the pune airport, only boarding pass for pune to new delhi was issued station that my passport details are not visible in their pune computer systems. I was not issued the boarding passes for:

1. Delhi to melbourne
2. Melbourne to auckland

I had requested for a through check of my baggage to be directly picked up at the final destination, that is, new zealand. The air india pune staff tagged my luggage only till melbourne. At the delhi airport they asked me to claim by baggage and presented me as a "no show" and offloaded passenger.

Ia were not ready to help me in any way. They were not ready to change my ticket.

Miss akther (In charge), on-duty officer, and miss pandey asked me to go to their safdarjung office 1 hour away from the international airport to change my ticket. Where as miss neetu kohli told me to get the transit visa for australia. According to miss kohli the transit visa is granted within a few minutes.

Due to the confusing and wrong instructions, i decided to go to the australian visa office to get the visa. The visa office told me that the visa can be granted only after 3-4 days. Due to the misleading information from the ai staff, i missed my flight.

At the safdarjung office of air india. The asked me write a complaint and asked me to collect the refund from the agent.

They are not ready to reissue another ticket to me. They are holding me responsible for the transit visa issue and for missing my flight to melbourne. I had only rs. 2, 900 in my pocket. They did not care to provide any action plan to provide a hotel for my overnight stay or any kind of cooperation. I had to travel by train back to mumbai.
On may 11th, i could not eat anything till late evening. I will not be able to attend my interview in auckland. I need your assistance to seek justice, reissue of my ticket to auckland via any other route other than australia, and appropriate compensation for the loss incurred and the inconvenience caused to me & my family. I told the duty manager that i am unemployed from december, 2015 and requested her to reissue another ticket for auckland.Instead of helping me, she delegated total responsibility on her junior miss pandey.

Thanks and regards,
Vinay bhagat, mumbai