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Air India Complaints & Reviews

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Updated: Jul 27, 2025

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Address: New Delhi, Delhi, 193502

Website: airindia.in

Dear Sir/Madam,

1. My Frequent Flyer number is[protected].

2. An attempt to book an air ticket on airindia website was unsuccessful on 25 Nov 2015. Neither the PNR was generated nor the ticket was received in the mail address. However, the payment was debited from the credit card for this unsuccessful attempt.

3. In view of the above problem, a fresh attempt was made later and a successful fresh PNR was generated .

4. The details of the unsuccessful attempt are mentioned below :-
Frequent Flyer number[protected].
Passenger Name - Dr Sandeep Mk
Journey - Bangalore to Srinagar.
Flight No - AI 804 and AI 821.
Date of Journey - 13 Dec 2015.
Booking date - 25 Nov 2015.
PNR - YBZM1 (as replied by customer care when enquired on phone).
Amount debited - Rs. 17, 556/-

5. The payment done for this unsuccessful attempt may therefore be refunded without further delay. 72 days is cleatly a good enough time to process any refund. All that it shows is poor commitment and customer service.

Dr Sandeep MK.

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Address: Bangalore, Karnataka

It happened in Bangalore to New Delhi Air India flight.
There were couple of bad decision taken by Captain/ Air India staff.

1. After on boarding all passenger, Captain announces that he don't have permission to take off for another 1 hour. All passenger were asked to remain seated.

2. Meal was being served, when the plane was on ground. After some time they got clearance for take off, and all meals were taken back, even before passenger could eat their meal. It was a complete mess.

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Address: Mumbai City, Maharashtra, 400709

Website: www.airindia.in/customer-support.htm

I was not allowed for boarding pass by Air India officials for AI - 866 as was just 5 mins late as they were so rude and were not bothered to listen.

Is this the way Air India ( PSU ) functions as they don't bother how to help and give way out if customer has problem.

I was told to go at the reservation counter and check for other flight if you are interested to travel and pay for it as nothing will be refunded.

Air India gentleman was very busy in talking to his friends rather attending my issue and resolving it.

Private Airlines knows how to treat their customers but what about Air India ?

I want complete refund of amount paid towards my ticket.

HDFC Bank SmartBuy Ref No - [protected]
Goibibio Ref No - TUA34MNGQ
Booked Request ID - GOFLDAPIHDFC718d[protected]
PNR - J0J09

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Website: AI website

The most agonizing/horrifying experience of a senior (74) retired american citizen’s nightmare at chennai airport: responsible : british airways(Ba) & air india (Ai)
Myself passenger: viswanatha srinivasan : age: 74
Ba ref: ym9q6p air india ref: ykqt3 travel agent: one travel: booking no. 29301033
Ticket no.[protected]/77

Original booking : dec. 8, 2015: iad/heathrow/chennai (Ar. Dec. 10)
Return: jan 23. Via ai: chennai (9.15 p.M.)/mumbai (Ar. 11.20 p.M.)
Jan. 24: lv. Mumbai 2.30 a.M. Via ba: heathrow/iad

Due to sudden demise of a family member, i had to reschedule my return to feb. 1 from chennai which was done as follow:

Rescheduled return:
Chennai/delh (Via ai 0043) on feb. 1, 2016 dep.At 9/15 p.M., delhi/heathrow (Via ba: feb. 2 – dep. 3.40 a.M.) and then to iad: this was done in chennai thru bpo’s since ba has no presence in chennai. My travel agent confirmed my reschedule and i had sent a written acceptance of rescheduling. They said, ba will send me an itinerary separately.

Ba sent me an itinerary showing above rescheduled changes. Based on which i went to the airport and the central industrial security force( the security staff) allowed me inside the airport. Without a valid document, no one is allowed inside the airport.

(Several incidents occurred between me and the ai staff at check in counter and at their airport office) – which is not relevant at this stge.)

The bottom line: ai says since their (Ai) computer system does not show my name and departure information and hence i will not be allowed to fly to delhi on feb. 1, 2016. Belive me at this time around 10.30 p.M. On feb. 1 when i had only about 6 hrs to go and to take the ba flight to london, there was no flight available for me to go to delhi at chennai airport including domestic airlines had closed down for domestic passengers to delhi.

(I request ba, ai and those concerned officials put themselves in my position to feel the agony and the horrifying experience.)

I pleaded the ai staff to help me out someway where i can at least leave from chennai to london the same day from chennai. The senior staff of air contacted the ba official at midnight in his house to help me out.

You know what the response came: sorry, we do not have an ticket issuing facilities in chennai and they cannot, they cannot do anything and kept the phone down. Ai staff said, sorry sir, you have to make your alternate arrangements and there is nothing that they can do.

Bottom line: i missed the delhi/heathrow/iad flight and lost consequently loss of my money.

I came out of the airport (Now see i cannot enter inside the airport also) and contacted a travel agent, outside the airport, and requested him to get me cheaper fare one way ticket to washington, dc (Iad). The cheapest he quoted me for a one way ticket was rs. 80, 000 and odd (80k and odd). Then i requested him to get a cheaper air ticket for a return ticket to chennai (Chennai/washington/chennai). He gave me a price of rs. 58, 280 for a return ticket and i had no alternative, except this slightly cheaper offer. He booked me by etihad to depart the same day feb. 2 at 4.40 a.M. And i reached washington, dc. At 5.35 p.M.Same day.

Ai staff, were a bit helpful, but told me that this is not the first time it has happened with air india and has happened earlier also. After this experience, i tried to reach my travel agent from chennai airport at[protected], the ring was constantly going but no one picked up the phone to talk to.

Now q: 1. Who is responsible for my mental agony and horrifying experience?
2. Why ba did not communicate with ai about changes, when rescheduling was done 7 days before?
3. My travel agent today’s travel: sent me the revised itinerary and my acceptance also was given.
With 7- day time given why there was no communication between travel agent and ba and ba vs ai.
4. If ba can send me a revised itinerary, then why ai did not get the information?.
5. My loss: i have reached dc and now i have a return to ticket to chennai on may 3, 2016, how do i come back in may or june back to dc. I hav no ticket. This ticket i had rpt, i had to purchase, with no option available to me to reach my home without further financial loss.

Who is going to repair the financial loss, mental agony, horrifying experience of a 74 year old senior american citizen’s loss?????. The financial loss includes:

1. My loss from delhi/london/iad on feb. 2, 2016, because i could not travel.
2. My return airticket by etihad for 58, 200.
3. How do i return to iad again in june or july, if i use that ticket to come to india in may 2016 by etihad?
4. For the mental & physical strain of a 74 year old man?
5. My emotinoal crying between security staff, air india staff and others.
6. I forgot to mention in my earlier this mail that i also paid rs. 20280 for rescheduling charges

I leave this issue to address by british airways to sympathetically look at as a humane mental agony, horrigying experience and emotional loss nd not as a business approach and request to resolve the issue.

Note: british airways website shows chennai office at 10/11 at citi center in mylapore. Believe me, i went there and contacted several and went several floors several times, no such office exists in that prrmises. Finally, a liftman said, ba shifted long back and gave me a small piece of paper with ba bpo number. That is how i was able to request for reschedule my ticket. If they have no such physical presence then why ba chennai office shows the above address??

I will wait for a satisfying response from ba, ai and today’s travel and will decide what and where to plead for resolving my experience.

God bless all.

Air India customer support has been notified about the posted complaint.

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V

Viswanatha Srinivasan

Feb 4, 2016

THE MOST AGONIZING/HORRIFYING EXPERIENCE OF A SENIOR (74) RETIRED AMERICAN CITIZEN’S NIGHTMARE AT CHENNAI AIRPORT: Responsible : British Airways(BA) & Air India (AI)
Myself Passenger: Viswanatha Srinivasan : Age: 74
BA Ref: YM9Q6P Air India Ref: YKQT3 Travel Agent: One Travel: Booking No. 29301033
Ticket No.[protected]/77

ORIGINAL BOOKING : Dec. 8, 2015: IAD/Heathrow/Chennai (Ar. Dec. 10)
Return: Jan 23. via AI: Chennai (9.15 p.m.)/Mumbai (Ar. 11.20 p.m.)
Jan. 24: Lv. Mumbai 2.30 a.m. via BA: Heathrow/IAD

Due to sudden demise of a family member, I had to reschedule my return to Feb. 1 from Chennai which was done as follow:

RESCHEDULED RETURN:
Chennai/Delh (Via AI 0043) ON Feb. 1, 2016 Dep.at 9/15 p.m., Delhi/Heathrow (Via BA: Feb. 2 – dep. 3.40 a.m.) and then to IAD: This was done in Chennai thru BPO’s since BA has no presence in Chennai. My Travel Agent confirmed my reschedule and I had sent a written acceptance of rescheduling. They said, BA will send me an itinerary separately.

BA sent me an itinerary showing above rescheduled changes. Based on which I went to the airport and the Central Industrial Security Force( The security staff) allowed me inside the airport. Without a valid document, no one is allowed inside the airport.

(Several incidents occurred between me and the AI staff at check in counter and at their airport office) – which is not relevant at this stge.)

The bottom line: AI SAYS SINCE THEIR (AI) COMPUTER SYSTEM DOES NOT SHOW MY NAME AND DEPARTURE INFORMATION and hence I WILL NOT BE ALLOWED TO FLY TO DELHI ON FEB. 1, 2016. Belive me at this time around 10.30 p.m. on Feb. 1 when I had only about 6 hrs to go and to take the BA flight to London, there was no flight available for me to go to Delhi at Chennai airport including domestic airlines had closed down for domestic passengers to Delhi.

(I request BA, AI and those concerned officials put themselves in my position to feel the agony and the horrifying experience.)

I pleaded the AI staff to help me out someway where I can at least leave from Chennai to London the same day from Chennai. The senior staff of AIR contacted the BA official at midnight in his house to help me out.

You know what the response came: Sorry, we do not have an ticket issuing facilities in Chennai and they cannot, they cannot do anything and kept the phone down. AI staff said, sorry sir, you have to make your alternate arrangements and there is nothing that they can do.

Bottom line: I MISSED THE DELHI/HEATHROW/IAD FLIGHT AND LOST CONSEQUENTLY LOSS OF MY MONEY.

I came out of the airport (now see I cannot enter inside the airport also) and contacted a travel agent, outside the airport, and requested him to get me cheaper fare one way ticket to Washington, DC (IAD). The cheapest he quoted me for a one way ticket was Rs. 80, 000 and odd (80K and Odd). Then I requested him to get a cheaper air ticket for a return ticket to Chennai (Chennai/Washington/Chennai). He gave me a price of Rs. 58, 280 for a return ticket and I had no alternative, except this slightly cheaper offer. He booked me by Etihad to depart the same day Feb. 2 at 4.40 a.m. and I reached Washington, DC. At 5.35 p.m.same day.

AI Staff, were a bit helpful, but told me that this is not the first time it has happened with Air India and has happened earlier also. After this experience, I tried to reach my travel agent from Chennai airport at[protected], the ring was constantly going but no one picked up the phone to talk to.

NOW Q: 1. Who is responsible for my mental agony and horrifying experience?
2. Why BA did not communicate with AI about changes, when rescheduling was done 7 days before?
3. My travel agent Today’s Travel: sent me the revised itinerary and my acceptance also was given.
With 7- day time given why there was no communication between travel agent and BA and BA vs AI.
4. If BA can send me a revised itinerary, then why AI did not get the information?.
5. My Loss: I have reached DC and now I have a return to ticket to Chennai on May 3, 2016, how do I come back in May or June back to DC. I hav no ticket. This ticket I had rpt, I had to purchase, with no option available to me to reach my home without further financial loss.

WHO IS GOING TO REPAIR THE FINANCIAL LOSS, MENTAL AGONY, HORRIFYING EXPERIENCE OF A 74 YEAR OLD SENIOR AMERICAN CITIZEN’S LOSS?????. THE FINANCIAL LOSS INCLUDES:

1. MY LOSS FROM DELHI/LONDON/IAD ON FEB. 2, 2016, because I could not travel.
2. MY RETURN AIRTICKET BY ETIHAD FOR 58, 200.
3. HOW DO I RETURN TO IAD AGAIN IN JUNE OR JULY, IF I USE THAT TICKET TO COME TO INDIA IN MAY 2016 by Etihad?
4. FOR THE MENTAL & PHYSICAL STRAIN OF A 74 YEAR OLD MAN?
5. MY EMOTINOAL CRYING BETWEEN SECURITY STAFF, AIR INDIA STAFF AND OTHERS.
6. I FORGOT TO MENTION IN MY EARLIER THIS MAIL THAT I ALSO PAID RS. 20280 FOR RESCHEDULING CHARGES

I LEAVE THIS ISSUE TO ADDRESS BY BRITISH AIRWAYS TO SYMPATHETICALLY LOOK AT AS A HUMANE MENTAL AGONY, HORRIGYING EXPERIENCE AND EMOTIONAL LOSS ND NOT AS A BUSINESS APPROACH AND REQUEST TO RESOLVE THE ISSUE.

Note: British Airways website shows Chennai office at 10/11 at Citi Center in Mylapore. Believe me, I WENT THERE AND contacted several and went several floors several times, NO SUCH OFFICE EXISTS IN THAT PRRMISES. Finally, a liftman said, BA shifted long back and gave me a small piece of paper with BA BPO number. That is how I was able to request for reschedule my ticket. If they have no such physical presence then why BA Chennai office shows the above address??

I will wait for a satisfying response from BA, AI and Today’s travel and will decide what and where to plead for resolving my experience.

God bless all.

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Address: New Delhi, Delhi

Website: www.airindia.in

I had cancelled 2 tickets booked via the AirIndia website for flight from Bangalore to Delhi for date 24th Jan 2016 & return for date 30th Jan 2016.
The cancellation date was 9th Jan 2016 & I had sent an email stating the cacellation PNRs to the email id "[protected]@airindia.in" as stated by customer care representative. Till date I've sent around 3 to 4 email ids but I've received only automated replies.
The numbers mentioned in the website doesn't get connected & the customer care representative cannot intiate the refund process.
Its a high unorifessinal behaviour by AirIndia & moreover now I'm clueless as to how do I request for processing my refund.

Air India customer support has been notified about the posted complaint.

Feb 04, 2016

Updated by jason soares I had cancelled 2 tickets booked via the AirIndia website for flight from Bangalore to Delhi for date 24th Jan 2016 & return for date 30th Jan 2016.
The cancellation date was 9th Jan 2016 & I had sent an email stating the cacellation PNRs to the email id "[protected]@airindia.in" as stated by customer care representative. Till date I've sent around 3 to 4 email ids but I've received only automated replies.
The numbers mentioned in the website doesn't get connected & the customer care representative cannot intiate the refund process.
Its a highly unprofessional behaviour by AirIndia & moreover now I'm clueless as to how do I request for processing my refund.

The ticket numbers are below:
Ticket Number Passenger Name
098-[protected] Sunil Rayanagoudar
098-[protected] Sunil Rayanagoudar

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J

jason soares

from Chennai, Tamil Nadu

Feb 4, 2016

The ticket numbers are below:
Ticket Number Passenger Name
098-[protected] Sunil Rayanagoudar
098-[protected] Sunil Rayanagoudar

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Address: 110089

Website: NA

I have cancelled my e ticket on 20.12.2015
Web reference-AIBE17823026
Booking reference-HBBWC
E ticket no.[protected]
Flight Del (DEL) to Kochi (Cok) AI467 Economy Sat, 02 jan 2016
Passenger Name- Shweta Bhadury

I have also mailed thrice i.e 20.12.2015, 14.1.2016 & 22.1.2016 till date refund not received.

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Address: New Delhi, Delhi, 110059

Website: airindia.in

I am being told blatant lies by the customer support team over the email ([protected]@airindia.in) and phone of Air India about refund of a ticket from Sydney to New Delhi. The ticket was cancelled on 28th of December and it's 27 January now but no refund has been credited to my Australian credit card which was used to book the ticket.

Every time I call the customer support team the only answer I get is that the refund has been done but they fail to give me the refund date.

This is not the kind of customer service you expect from Air India one of the biggest air lines of India. This is really shameful and disgraceful and inconvenient.

Air India has no rights to keep money with you once you have made the refund.

This is to inform you that if no action is taken by you in next 5 days about the refund of $1972.98 AUD then I shall be force to file a complaint against Air India followed by legal action.

I am an Indian citizen living in New Delhi. I have no other option left but to go to consumer courts.

The maximum time of 20 days for processing the refund is well past now. Please take an immediate action from your side or I shall move to consumer courts.

As per my telephonic with the customer support team the refund for E-ticket Number 098-[protected] or Booking Number HC28Z has been processed but it has not been credited back into my credit card account yet.

I was confirmed by your team that I was to be refunded $1972.98 AUD after deducting $320 AUD from total paid of $2292.98 AUD.

As per your last email Refund has been processed but it has not actually arrived in my credit card yet.

The payment was made using my ANZ Bank Australian Credit Card Number [protected].

I need to take a legal action that would include filing a case and complaint in consumer courts.

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Address: Ahmedabad, Gujarat, 403802

Website: Air india

We, a group of 6 family members travelled from Goa to Ahmedabad via Mumbai on 23 Dec 15. when we landed in Mumbai late in night, our luggage did not travel in same aircraft.The air India officials as well as ground staff at Ahmedabad airport had no clue about it.The fact is the luggage did not get loaded in AC at mumbai for whatever reasons...After much fighting around and jostling, we were told that luggage wil be delivered by AM 24...Despite many calls made to Ahmedabad office, no one was ready to say with surety about the luggage...I also filed for a interim relief claim at AHD airport on advice of some Air India official. finally the luggage came late in night of 24 th...My entire holiday plans with my family of six actually went for a six...Today air India had paid me an interim relief of Rs 3000 by cheque...I consider it an insult...Considering the harassment and the difficulties we went through for more than 24 hours, In my opinion, Air India has actually insulted us by paying Rs 3000 for six o[censored]s. Guys u are the national carrier. don't bring such shame on yourself by giving such paltry compensation. My ad ice to the top e helons would be to look into matter and compensate me and my family of six members adequately... I am not asking for moon...I hope for early reply...pnrs areH75CN for four members, tkt nos[protected] &[protected] for my elderly parents...pse look into the matter and reply at an early date...

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Address: New Delhi, Delhi, 110001

Website: www.airindia.in

22nd Jan 2016. AI 809.
Mumbai to Delhi.

Flight was originally scheduled to depart at 10am. A day before they changed to 10:35am. A few hours before they informed it is diverted through Pune. Even upon coknstantly requesting to accommodate me on an earlier flight which was not full, they asked me for a hefty fee. They told that if the flight is delayed by 1 hour, I will be refunded.

I reached airport, checked in, and while at the gate, they let all the passengers wait without even updating the dwlayed timing. Flight finally took off at 11:19 which is 1:19 late and reached around 2:30 which is 1:50 late. When I requested compensation, they told since I already boarded, I am not entitled for any.

They let the fligvht delyed so that they can get extra passengers from Pune, made a stopover in a direct flight booking, not even updated the passengers about the delay from 10:35 to 11:19 while chekcing-in. Now they even won't compenstae or show regvard to their passengers. Food was served after Pune and I asked for qatger which was given to me after half an hour of asking.

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Address: 753002

Website: airindia.com

Dear Air India team

What a horror it has been for me and my family to travel with Air India. From double charging of my flight to lost baggage.

I am sure the bereaucratic system this mailbox has you will expect me a 59 year old not so tech savy passenger to type in a detailed complain with a series of back ups and ticket number dates etc. Guilty of making biase towards a desi airline that serves Indian vegetarian food I will take the harrasment of writing this email with a pinch of salt as i have been taking the whole series of your harrasment for the past two days.

Passenger Name: Shyam Sunder Moda
Ticket No. _[protected]

Double Charge of Ticket:

I was booked on the Ticket No.[protected] on a return trip from BBI- DEL- JFK- Boston.(Detailed Itinerary Attached as "Original Itinerary"). However the flight from BBI to Del on 15th Jan AI174 was delayed and I missed the connecting flight to JFK at new delhi. Instead I were rescheduled to a different flight to arrive at Boston via London Heathrow by the AirIndia Delhi Counter, and the new ticket number issued to me was[protected].( Attached- "Revised Itinerary") In the new ticket so issued your staff did not cover the return leg of Boston to JFK with Delta.

For which I was required by Delta Airlines to buy a new ticket ( Numbered[protected] for USD 263 to reach JFK in time to catch my flight to New Delhi. ( Attached payment made to Delta and the Ticket bought - "Delta Bill")

I tried reaching the air India counter multiple times in Boston before buying the ticket but the staff refused to help. Upon our arrival in Delhi we contacted the air India service counter again and they confirmed this to be a mistake from Air India. We lodged a Manual Complaint at the register the acknowledgement no. being - 002539. ( Attached as -

"Complain Acknowledgement")

Lost Baggage:

After a marvellous series of your hospitality of bad behavior, flight delays, double payments i finally thought will reach home and get some sleep. And to my amusement now you misplaced two of my bags which I was promised a status update through a call back. I am waiting on both my bags and your call back after 36 hours of landing.
File Reference No.- BBIAI 11382

I will appreciate a time out. And a refund of a ticket we already paid for, my baggage and a call back.

Thanks
Shyam Sunder Moda
[protected]

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Address: New Delhi, Delhi, 110078

Website: www.airindia.in

The travel was scheduled from Delhi from Bhubaneshwar but the boarding passes were denied to the senior citizen, who was travelling alone, at the last moment.Thank you for such an unforgettable moment with Air India, don't know if I or any of my family member will take the risk of travelling in Air India again in future.Highly disappointed.

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Address: Mumbai City, Maharashtra, 400081

My brother, Mr. Shreekrishna Madhavi, who is pursuing MS at University of Texas at Dallas (UTD) had booked air ticket for travel from Mumbai to Dallas on January 9, 2016.The travel was from Mumbai to Delhi on Air India flight (AI 888) and from Delhi to Toronto and from Toronto to Dallas (DFW) by Air Canada. Refer scanned copy of the ticket and boarding passes.
Unfortunately, Air India flight was delayed by 4 hours exceeding connection time of 3 hours 30 minutes and connecting Air Canada plane
was missed. Flight Delay and Cancellation certificate issued by Air India is attached. During 24 hour accommodation at Centaur Hotel no fresh tickets were issued to my brother either by Air India or Air Canada both tossing the responsibility to one another. Being short of money, either to proceed further or return to Mumbai, I booked Indigo flight 6E-169 on January 11, 2016, for journey back to Mumbai. Refer boarding pass of Indigo.
Fresh tickets of Emirates for travel to DFW were booked on January 13, 2016. See attachment. You will appreciate my brother had to undergo harassment and mental torture due to missing of connecting flights as also missing classes for a week.
In view of the foregoing, please give refund of Rs. 63, 350/ being the cost of the ticket.

+8 photos

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Address: 110051

Website: www.airindia.in

I got message on my phone for delay in departure of flight - AI9809 - delhi to gorakhpur - 20 Jan 2016, but the same flight has been cancelled due to some operational issues from Air India itself. But no information is provided on phone about flight cancellation. I got a cancellation receipt from Representative - Varun on airport, but it is also not displaying information on my PNR that the flight got cancelled from Air india airline side.
Also when I asked to customer care representative on web chat - he is also providing wrong information and also apologizing for the same. Another thing that there is no status of flight cancellation on Air india website.
Submitting a copy of receipt, and the PNR status displays on air india website, and the transcript of chat had with customer care representative of Air India.

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S

swati.ec06

from Chennai, Tamil Nadu

Jan 21, 2016

Also I have the transcript where representative providing me wrong information - representative name is - Keerthana.
Another thing - If i am calling on customer care - i am getting correct information, as I have recorded the call with representative who confirmed that flight got cancelled from airlines only. and this information was provided to me on my etket number, but if i ask the same on web chat customer helpdesk, they are saying that as per my ticket number it's showing that the passenger did not board.
I also would like to inform about air india services - no representative helped any passenger for providing information on how they should proceed for cancellation or transfer of their ticket. also Mr Varun - sitting on airline information desk - Delhi airport gate no 1, misbehaved with passenger which is unacceptable.

Also I tried to give feedback on their website, but it's keep n loading, website is also not working.

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Address: +91

Website: WWW.consumercomplaints.in

Dear sir,
I want to bring the following for your kind consideration and necessary action
my self was on LTC tour from Delhi to Port blair &back from[protected] to[protected] the air tickets from kolkata/Madras to port blair& back was not available, in
Air India hence obtained permission from civil aviation ministry to travel by other air lines in this sector.I have copy in this regard.
1.My self booked air tickets from Balmer Lawrie authorised agent for air india
BL reference ID: FB 2010 AYVKOS, GDSPNR:4U9EQ, IATA Code:14325511 status
confirmed (Have photo copy of e-tickets)
Flight no.Air India(AI)-economy(U) 401 three tickets dated[protected] delayed by two hrs sms recd from AI and flight departed at 0900hrs instead of 0700 hrs.
& reached at kolkata at 1135 hrs from plane to collect luggage calculate the time.
2.The luggage was not reached at kolkata air port &when asked to air port manager he told us that, about 20 passengers luggage, it will come by another flight which is coming from Delhi via Jamshedpur&will be handed over to you at 1730 hrs when I asked him to refund Rs 47, 895/-because due to AI negligence
my flight of Spice jet-251 three tickets BL reference ID:FB2010CF9YJ5, GDS PNR
:LF8DKR IATA CODE:[protected]confirmed e-tickets photo copy I have) departed at 1210 hrs to port blair on[protected].he told AI is resposible for their flights if it is AI tickets than we could do some thing otherwise not.
I showed him the permission of civil aviation ministry to trvel by other air lines than he told raise this matter at Delhi such types of attitude of Air manager is beyond imagination .
3.Who is responsible for the harassment caused by Air India because whole night I was at Kolkata air port and purchased morning flight tickets on very high fare as AI had told they donot have tickets.
Hence it is requested to refund the amount immediately other wise I am bound to file the case in consumer court for justice.
Tks
Mohan Tiwari

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Address: New Delhi, Delhi, 208016

Website: www.airindia.in

I wanted to travel with 2 pet cats. Since the Air India website lists that pets are allowed on cabin within specific conditions, I specifically sought to travel via Air India tickets from Lucknow to Hyderabad, via Delhi. It is shocking to note how poorly informed the customer care at Air India is!

Prior to booking, I called customer care to get a confirmation on the airline pet policy. It was sad to note that the lady at customer care had to be informed by me regarding the policy listed on the website. What was even worse was that she was giving me wrong information, until I directed her to the website information. Further, on inquiring, if I could make an online booking for my ticket; she informed me that I could purchase the tickets only at the airport. This would have been a major inconvenience for me. So, again I checked on an online chat with customer care. Again, after some series of wrong information, I was finally given the right information, and asked to check regarding crating requirements at respective airports. This time, I was informed that I could book my tickets online, which I did.

After much difficulty and being constantly transferred from one number to another, and discorteous behavior from customer service manager at Delhi airport; I was again given conflicting information. At Delhi airport, I was bluntly denied carrying the animals, stating cats were not allowed, and only dogs were permitted. When I pointed out that AI customer care and pet policy, as listed on the website permitted cats, I was told "Since you are not listening, get the animals and you will see!". Lucknow airport officials were slightly more courteous, however informed that the decision to carry the animals will be taken by the captain at the airport. So, "you need to be prepared for that".

Why is there so much conflicting misinformation? Nobody seems to be aware of the pet policy, and to further worsen the situation, they provide wrong information! Why is there a policy, if there is no consensus on it?! I would like some accurate and consistent information, along with some decent behavior from customer service personnel!

Air India customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411014

I have booked flight tickets of Air India via Goibibo on Nov. 3, 2014, 2:48 p.m. booking id : AMD5URNFS travel dates of which are as follows:

Pune to New Delhi Jul 11, 2015
New Delhi to Jammu Jul 11, 2015
Jammu to New Delhi Jul 19, 2015
New Delhi to Pune Jul 19, 2015

The last flight from New Delhi to Pune was rescheduled from 19th july to 20th july. So I am eligible for full refund on the above mentioned booking. Now it has been more than an year I have canceled my tickets and still I haven't got my refund.

I have been calling Airindia and goIbibo but they just say that we are validating and confirming your request. I mailed them many a times but still didn't get any satisfactory result. Goibibo asked for an endorsement copy of my ticket from AirIndia which state that I am eligible for full refund. First when I contacted AirIndia for an endorsement copy they denied for it. Then I again contacted Goibibo for this and goibibo said we can't help you without an endorsement copy. Then I went to AirIndia's office and got an endorsement copy stating that I am eligible for full refund. I have attached the copy with this complaint.

Now I submitted this to Goibibo and they said that they will again submit this copy back to AirIndia they will validate and verify this and then will process my refund. They also informed me that it takes them 90 days to complete this process from AirIndia side. It has been more than 6 months now, after submitting the endorsement copy.

Basically this means that it takes AirIndia 90 days (approx 3 months) to check that their flight was rescheduled and also to verify the endorsement copy given by them is valid or not.

Please let me know if any evidence is required.

+2 photos

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Address: New Delhi, Delhi

Dear Sir,

Subject: Air India flight delay so I missed the other flight.

I have missed the Jet airways flight (flight no-9W0568, Airline ref- XOVMRR) because the Air India flight was delay from Ranchi to Delhi. Air India flight takeoff approximately time at 6.40 pm from ranch airport & landing in Delhi airport at time 8.40 pm. My Jet airways flight was from Delhi to Dammam on the date 9th Jan 2016 at 8.35 pm. Air India staff given only flight delay certificate but jet airways did not accept this delay certificate. Jet airways staff told me this flight did not delay from jet airways side so jet airways have no response of your flight missed and Jet airways flight takeoff in time at 8.40 pm. Your flight missed because your air India flight delays so I have harassment & mentally torture from Air India staff with manager and I bought air India flight ticket on 27218 RS (10th Jan 16, AI 913). I need the compensation for missed my jet airway flight with air India flight ticket price. I have explained the flight details as bellow and I have attached the flight related details.

Name- Matiur Rahman

Flight no- AI418

Boarding No- 51

Seat no- 20A

Etk[protected]C2

Destination- Ranchi to Delhi.

Date- 9th jan 2016

Departure time or flight time – 13.40 pm

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We have travelled by air India flight ai429 from Delhi to chennai on 18th. The food that is served to us is spoiled. We had been suffering from the moment we got out of the flight and even now because of food poisoning. Please check it out with the passengers who were served non vegetarian food on flight. The worst experience I ever had. Would never like to hear the name of airlines. Such is our suffering now. Hospitalised

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M

Munni25

from Bengaluru, Karnataka

Jan 19, 2016

Worst experience ever

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Address: 600119

I booked a round trip ticket from chennai to del on 4th of nov 2015 for journey date 19th dec and 2 jan 2016. because of flood and epidemic i had to leave lechennai on 10 dec with other flight so i cancelled my one way journey on 19th dec from chennai to del. so i cancelled on 10th dec . after jan 10the they refunded only 3305 out of whole transaction of 23000. this is cheating . PNR is J6JY7 Pax Name: Sarita Yadav Bhavy Yadav Tkt No:[protected] &[protected]

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Address: Mumbai City, Maharashtra

Dear Sir/Madam This is to inform you that I am extremely disappointed with what has happened last night (9th Jan 2016) at Mumbai Airport with the passengers of flight AI 945 which included my wife along with 2 kids (younger one only 7months old). As you can see the trailing email shows the flight was suppose to start at 11:30pm from Mumbai and reach Abu Dhabi at 1:30am. Following are the things that happened on 9th January 2016 related...

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