Air India Complaints & Reviews

I booked a ticket from Mumbai to Delhi for 4 Jan 2016 with a hault at Indore from Air India departing at 7:55 AM AND reaching delhi at 11:30 AM. I reached the airport timely and was standing in a line waiting for my turn at the check in counter to get boarding pass. I was standing in a queue since 6:45 AM. As the time was approaching i asked the ground crew but it was said it would announced if you are required to reach at the counter so...

I had a booking From Bangalore to Jodhpur on 5th January 2016.The booking had a stop over of 1hr 40 min in Mumbai where we were suppose to change the aircraft.The flight from Bangalore to Mumbai was AI 645 and for Mumbai to jodhpur it was AI 640.Due to some of your technical issues flight got delayed by 1 hr 40 min and by the time it reached Mumbai your Other flight in which we were suppose to travel already started.We missed the flight because...

Our flight (AI 84) from Goa to Mumbai on 21st December was delayed in the first instance from 10pm to 2am. We had been led to believe Air India would provide a meal voucher, however were sold samosas at INR 80 each and after some hours we were given half a sandwich. When my husband asked for a Diet Coke as I am diabetic this was refused initially until he argued for it. After we finally embarked we did not take off, instead an hour or so...

This is regarding my flight booked with AI630 on 24th Dec 2015. The flight was scheduled to depart at 9:40pm but I was been informed by the boarding desk (Mr. Mukesh at Nagpur) that the flight has been delayed till 12:15am and whether he should print the boarding card. After number of inquires, to which Mr. Mukesh never answered and told me to talk to the CEO of AI, I agreed to take the boarding card for 12:15am flight AI630. Post 12:15am,...

I had booked a ticket from kolkata to dibrugarh on 3rd october. My booking was for 2nd Dec 2015. But i am a student studying in chennai, so my flight on 2nd dec from chennai to kolkata was cancelled due to flooding of the airport due to heavy rains. So i had to go to bangalore and change my flights, in order to do that i had my AIR INDIA flight cancelled from the Bangalore Airport. Its been over 3 weeks, and i have still not received my refund....

Date of the incident - 26/12/2015 Name of passengers - Raymund Peter & Shalini Choudhary Flight number - AI 265 Description - We were flying to Mali for our honeymoon from Bangalore and the flight we booked was at 7:30. While we were checking in the Air India staff informed us that the flight has been cancelled and we have been rescheduled for the flight at 11:30. We did not receive any emails or calls notifying us of this change. Additionally,...

We all have booked tickets separately for each person. Accidentally, ticket of Mr. Sonkar booked for different flight from air India website. So we requested Air India call centre to change the flight from 08.35 am to 06.15 am along with other family relatives. Which they accepted and rectified details internally and happily as there was ample tickets were available. At the time of change request call centre attendant clearly informed to...

What in this world has made you guys delay a flight by 3 hrs 45 mins?? A flight AI-605 which was supposed to take off from mumbai at 9 pm earlier tonight finally took off a few minutes back. Can someone clarify what are those "operational issues"? Why wouldn't someone prefer a private airline? The cancellation charges are free after one hour but what's the point if you inform so late, how is someone supposed to arrange a back-up in such...

I was suppose to travel by air India flight on 1.12 .15 however due to some medical complication I could not travel when I tried canceling my tickets online it showed "cancellation not permiteed online" when contacted helpdesk cancelled the tickets for me but asked me to send an e-mail for refund. I sent the mail on 30.11 itself mentioning all required details. Now even after 15 days of sending the mail and reminders I have not yet received...

I have booked airindia flight from del to vijayawada .However at delhi i have been given boarding upto hyderabad and told necessary arrangements made at hyderabad for further travel from hyd to vijayawada .However no such arrangements made, hyderabad counter staff told me that full refund will be processed .Until now refund was not processed .Lastly i have not been informed of cancellation ....

I had booked flights from Delhi to San francisco for my parents Three days ago, my Mom found out that she needs a heart surgery immediately. My dad has to be with her for the surgery. When I called Air India customer support, informed them about the situation and requested for a cancellation, the representative on the other side told me that I will have to pay the penalty for cancellation. This medical emergency doesn't fall under Air India's...

Sir/Madam I travelled with my wife to fron Hyderabad to Lucknow on 10th Dec2015, flight no AI759 seat no28D and in flight noAI431seat no 31 F.I used medicine in Flight noAI 431.mobile was in flight mode. I kept mobile on my seat but some time it rollled down.I nqu inquire the case from cleaning vendor or security...

I Dr Rishi Bansal would hereby like to express dis-satisfaction of boarding flight Air india AI-035 on 27th of Nov 2015 morning at 5.10am. I had booked one stop flight no. AI-439, from new Delhi to kochi which was later changed to direct flight AI 035, after telephonic conversation on 23/11/2015. No written proof in the form of SMS or email was sent to me despite request for the same. Secondly, regarding the misbehaviour of Air India ticket...

I travelled on 30 Nov 2015, in AI 156 from Delhi to goa. The. Behaviour of cabin crew Mr Pankaj was very rude and he failed to perform the duties he is hired for. I had given preference of three seats together, as I was travelling with wife, and two children including one infant. Still was given seats 22f, 23 d and 29 a. Cabin crew did not help at all in accommodating us. After I requested other passengers and managed all three seats in...

PNR : YG6YZ Date 07/12/2015, AI263
Eticket no :[protected]
Passenger name : Ramakrishnan subramani (mobile no.)

Ticket booked and cancelled by Rani L mobile no.
Frequent flyer no.[protected]

Was not able to contact AI customer care from chennai, Trivandrum and banglore. Personally went to AI office at vellayambalam Trivandrum and gave the eticket details to cancel. But it was not done....

I did my online reservation for the flights but they confirmed my tickets without even asking for OTP number n directly payment was charged on my card n without being OTP asked i booked for second time as i got d payment deduction msg after almost 45 min and now i am charged for 2 tickets n thz tickets are NON CANCELABLE n either thy r ans thr toll free number so tht i cn atleast transfer my 1 ticket for January i need a ans 2 this issue...

Sir, I had booked ticket on 11.09.215 from Dehra dun to Pune by Air India flight for the journey on 26th of nov. Ticket no[protected] time was 13.45 from dehra dun and from delhi it was 16.40. On 25th nov. at 10.21 am they sent me a message that time has been changed of flt AI9610 from Dehradun to Delhi and flt will take off at 1830. It was very much inconvenient for me as I had to join my Duty on 26th and my connecting flt was at 1640...

I have booked ticket on 19 oct 15 for travel from delhi to leh. however the travel could not take place and the same was cancelled. it was intimated that no show charges will be deducted and remaining will be refunded since it is booked under LTC fares. however 54 days past no refund has been provided. the matter complained to there ecommerce.airindia and call centre[protected] umpteen number of time but no response. matter also written...

Booking Ref: 8IAJLT Airline Ref : JFC9G Travel dates 11-Jul-2015/19-Jul-2015 I had called customer care to advance my return tickets. Customer care promptly advanced the tickets and asked me to pay differential amount in 1 hour (before 9:40 PM) at the Air India terminal in Chennai. When I got to the terminal around 9:30 PM the international counter was closed and the domestic counter refused to accept payment. Basically they left me...

We booked tickets for air india on 20-11-15 from Hyd. to Vizag and return on 22-11-15.We couldnot travel in the air india because on 20th we reached a bit late so we couldnot board it that is our fault but in return we couldnot travel as the office people cancelled our return ticket without our notice.It happened like this, on 20th when we couldnot travel by air india, we approached air india office staff and asked what to do? They told that...