Air India Complaints & Reviews

We, a group of 6 family members travelled from Goa to Ahmedabad via Mumbai on 23 Dec 15. when we landed in Mumbai late in night, our luggage did not travel in same aircraft.The air India officials as well as ground staff at Ahmedabad airport had no clue about it.The fact is the luggage did not get loaded in AC at mumbai for whatever reasons...After much fighting around and jostling, we were told that luggage wil be delivered by AM 24...Despite...

22nd Jan 2016. AI 809.
Mumbai to Delhi.

Flight was originally scheduled to depart at 10am. A day before they changed to 10:35am. A few hours before they informed it is diverted through Pune. Even upon coknstantly requesting to accommodate me on an earlier flight which was not full, they asked me for a hefty fee. They told that if the flight is delayed by 1 hour, I will be refunded.

I reached airport, checked...

Dear Air India team

What a horror it has been for me and my family to travel with Air India. From double charging of my flight to lost baggage.

I am sure the bereaucratic system this mailbox has you will expect me a 59 year old not so tech savy passenger to type in a detailed complain with a series of back ups and ticket number dates etc. Guilty of making biase towards a desi airline that serves Indian vegetarian...

The travel was scheduled from Delhi from Bhubaneshwar but the boarding passes were denied to the senior citizen, who was travelling alone, at the last moment.Thank you for such an unforgettable moment with Air India, don't know if I or any of my family member will take the risk of travelling in Air India again in future.Highly disappointed....

My brother, Mr. Shreekrishna Madhavi, who is pursuing MS at University of Texas at Dallas (UTD) had booked air ticket for travel from Mumbai to Dallas on January 9, 2016.The travel was from Mumbai to Delhi on Air India flight (AI 888) and from Delhi to Toronto and from Toronto to Dallas (DFW) by Air Canada. Refer scanned copy of the ticket and boarding passes.
Unfortunately, Air India flight was delayed by 4 hours exceeding connection...

I got message on my phone for delay in departure of flight - AI9809 - delhi to gorakhpur - 20 Jan 2016, but the same flight has been cancelled due to some operational issues from Air India itself. But no information is provided on phone about flight cancellation. I got a cancellation receipt from Representative - Varun on airport, but it is also not displaying information on my PNR that the flight got cancelled from Air india airline side.br...

Dear sir,
I want to bring the following for your kind consideration and necessary action
my self was on LTC tour from Delhi to Port blair &back from[protected] to[protected] the air tickets from kolkata/Madras to port blair& back was not available, in
Air India hence obtained permission from civil aviation ministry to travel by other air lines in this sector.I have copy in this regard.
1.My self booked air tickets...

I wanted to travel with 2 pet cats. Since the Air India website lists that pets are allowed on cabin within specific conditions, I specifically sought to travel via Air India tickets from Lucknow to Hyderabad, via Delhi. It is shocking to note how poorly informed the customer care at Air India is!

Prior to booking, I called customer care to get a confirmation on the airline pet policy. It was sad to note that the lady at customer...

I have booked flight tickets of Air India via Goibibo on Nov. 3, 2014, 2:48 p.m. booking id : AMD5URNFS travel dates of which are as follows:

Pune to New Delhi Jul 11, 2015
New Delhi to Jammu Jul 11, 2015
Jammu to New Delhi Jul 19, 2015
New Delhi to Pune Jul 19, 2015

The last flight from New Delhi to Pune was rescheduled from 19th july to 20th july. So I am eligible for full refund on the...

Dear Sir,

Subject: Air India flight delay so I missed the other flight.

I have missed the Jet airways flight (flight no-9W0568, Airline ref- XOVMRR) because the Air India flight was delay from Ranchi to Delhi. Air India flight takeoff approximately time at 6.40 pm from ranch airport & landing in Delhi airport at time 8.40 pm. My Jet airways flight was from Delhi to Dammam on the date 9th Jan 2016 at 8.35 pm....

We have travelled by air India flight ai429 from Delhi to chennai on 18th. The food that is served to us is spoiled. We had been suffering from the moment we got out of the flight and even now because of food poisoning. Please check it out with the passengers who were served non vegetarian food on flight. The worst experience I ever had. Would never like to hear the name of airlines. Such is our suffering now. Hospitalised...

I booked a round trip ticket from chennai to del on 4th of nov 2015 for journey date 19th dec and 2 jan 2016. because of flood and epidemic i had to leave lechennai on 10 dec with other flight so i cancelled my one way journey on 19th dec from chennai to del. so i cancelled on 10th dec . after jan 10the they refunded only 3305 out of whole transaction of 23000. this is cheating . PNR is J6JY7 Pax Name: Sarita Yadav Bhavy Yadav Tkt...

Dear Sir/Madam This is to inform you that I am extremely disappointed with what has happened last night (9th Jan 2016) at Mumbai Airport with the passengers of flight AI 945 which included my wife along with 2 kids (younger one only 7months old). As you can see the trailing email shows the flight was suppose to start at 11:30pm from Mumbai and reach Abu Dhabi at 1:30am. Following are the things that happened on 9th January 2016 related...

Hi, I flyed from Delhi to Paris on 8th of Jan with Air India and the flight AI 143 was delayed by 2h 10m at Delhi from which I was not able to reach on time for boarding the last flight (AF 1448) of the day to Barcelona from paris airport. I had to book another flight in the next morning and spend all the night at the airport in spite of calling for support at the Air India helpdesk. Air France staff denied for help saying Air India is...

Air India did not checkin (through check-in) for my wife khushboo in return journey from visakhapatnam on 03-jan-2016.Because of which we had to carry all of her luggage in Delhi and couldn't roam around (as planned). Airport authorities did not allow us to lounge inside because of the security clearance issues which incurred an addition expense of approx 4000 INR to check-in a hotel etc. till we wait for our onward international flight. Please...

Sir I purchased ticket for my parents on 10 th January 2016 flight number AI 934 .now I heard this plane 15 hour late, Sharjah to Cochin but until this time air India not informed me, mobile number I given to ticket booking time or my email address given ticket booking time...

I have frequent flyer acc no[protected] in the name of Sourabh Bagla with Air India. I was trying to book Mum-Mangalore tickets while redeeming points (which I have earned) for 23rd Jan for me and my wife. However, there were some errors while booking the ticket. On inquiring with you call centre, your call centre supervisor Mr. Amrinder Singh proudly tells that you have only updated your KYC just 21 days back.Its still to be verified....

2 of 1, 702 Dear sir, My daughter Miss Aastha Dawer was booked with confirmed ticket on Flt AI 115 to London on 8th jan 2016. Her Air India ticket confirmation number was HRWRE. She was at the airport at 4.45am in the check-in que. At about 5.15am she was informed that she is being off loaded due to over booking, and she was told to take 2.45pm flight. Sir, she is a student at Nottinghan University, and she had already booked her...

I was travelling from Kolkata to Bangalore via Hyderabad. I booked Air India ticket from Kolkata to Bangalore.The travelling date is[protected]new year). On that day there was heavy traffic in Kolkata.I was stuck in that traffic.i called to Air India helpline i requested them about my problem i might be late for check in . i asked them please help me with this. They didn't help me in any aspect. I reported at 6:30pm my flight departure is...

AIR INDIA Flight 978 Jan 2 Hyderabad HYD 3:30 AM Bengaluru BLR 2:05 AM AIR INDIA 754 IXS to CCU Jan 1, 7:35 AM AIR INDIA 526 CCU to HYD Jan 1, 7:00 PM AIR INDIA 978 HYD to BLR Jan 2, 3:30 AM. Bag tag number-AI092303 Checked in in silchar-HYD...