Air India Complaints & Reviews

Still No response from them

Dear Sir/ Madam,

The Problem...I have a similar problem at hand. My mother in law is old and does not know how to handle emails. Neither does she have a mobile no as there is a landline no besides she uses my wifes no when required. My son studies in Class XI and the school does not permit him to use a mobile number. He is a minor and hence all his transactions and buying of tickets etc are done by me.

The solution by Air India... They have replied to my email stating that the company policy directs all adults must have a valid mobile number and email acct and there shall be no duplication of these reqmts to validate the KYC for Frequent flier program. We all know your policy guidelines and you dont have to repeat it. Now is that a method of resolving problems? They have even failed to visualise the problem and come out with a solution instead chose a standard reply. How disappointing and totally customer unfriendly.

The action at hand... I am not going to let this here.. we are going to knock every door and leave no stone unturned till this issue is addressed adequately... From the next time i may chose to not fly with this airline.

Dear Sir,
How to do your KYC? I am Ranga chari TB my mobile number is [protected] and My FFP Number is[protected]. Please advice me how to do KYC

After Lodging the complaint with you i have been trying to contact Air India Baggage services on the no provided by Del airport baggage services to contact Mr Midun Kumar who would be handling this issue.
it is now more than one week i have been calling this no [protected] to get in touch with Mr Midun Kumar, i make average 12 calls a day either the phone is ringing or a reply this no is busy pls try after some time. sir it is more than 2 months since my 1st complaint is filed with Air india, they dont seem to be bothered at all in even reading complaints. how does Air India Expect us to be truly Indian & patronize the national Carrier ???

It is not yet resolved. They did not even reply to my mail nor called me. I am not sure why this has been marked as closed/resolved. Please check on this as soon as possible.

Thanks,
Pankaj

Dear Pankaj,
please provide me your contact information like email ID and phone number for claims.
Thanking you

All service are poor

Poor service

Deaer Sir's

Wish to bring in your kind notice which has been faced by my fRIEND TODAY MORNING:-

Her Name: Swati Das
Fligh: Delhi to Bhubaneshwar, scheduled at 06:55 today morning. - AIRINDIA
TICKET NUM:-N[protected]

INCIDENT WITH TIMING:-

NOTE: WE WERE INFORMED TO REACH 1 HOUR IN ADVANCE

1.Reached Airport at 05:45 AM
Took the trolley, luggage and entered the International airport.
Reached the BOARDING COUNTER AT 06:00AM - Executive - Rakesh Pandey at SECTION or Counter E of Airindia

INCIDENT:-

2. 4 Ppl were standing in front at 06:00 AM, 2got the boarding pass which took 3-4 mins - so time 06:05 AM, Front of my friend was an uncle who was trying to get the BOARDING PASS as he had some issues with the luggage, so the executive and uncle suggested my friend to check the next counter as here it will take time,
3. My friend moved to next counter where 3 passengers were standing(time till now is 06:15 AM,
3. Standing in the que the previous counter got free and my friend moved to the 1st counter (in which the uncel was having an issue)

Mr Rakesh from Air india took her ID Proof, Verified hard copy of the TICKET, Took her Luggage and weighted the same, took it in and returned it back, (Time till now is 06:15 AM), He denied to give the BOARDING PASS stating that the Reservation closes 45 mins before departure (at 06:10 AM), She stated that i was standing in line since 06:00 AM but there were other passengers as well so is this delay, HE DENIED TO ISSUE BOARDING PASS, He called his Manager and he also denied, the helpers also denied, She cried that its just 06:20 AM (The time after all this incident), i beg plz let me go, But they did not listen and she was made to rome here and there - go to the RESERVATION COUNTER, GO THE THE OTHER COUNTER THIS AND THAT.

When this incident happend and ended it was 06:20 AM (Max).

MY QUESTIONS TO EVERYONE:-

1. My friend was standing in line from 06:00 AM, - There were other passengers as well (she reached the executive after changing her line then coming back to that line) - at 06:15 AM - WHY WAS SHE NOT ENTERTAINED
2. My Rakesh Pandey (COUNTER E) - Had verified her documents, Ticket copy, Luggage, took the luggage in and then returned - Ws he also not aware of this FACT, He reported to my friend that the reservation counter closes 45 mins departure (But she was present in line 50 - 55 mins before the departure, but when her number came it was 5 mins late, plz not 5 mins late.

NO SENCE OF RESPONSIBILITY SHOWN BY AIRINDIA, NO HUMANITY - CLEAR NONSENCE TALKS by Mr. Rakesh

Had to purcheas a fresh ticket for 5500 RS, Waiting for 5 hours AND NO HUMANITY LEAVING NEGATIVITY, ZERO BRAND IMAGE AND NO HELP FROM ANYONE


I understand that the RESERVATION COUNTER CLOSES 45 MINS BEFORE but what to do if you are in the QUEU and it take 5-10 mins to reach the executive when 40 Mins are left, Don't you think it was wrong not to entertain


DEAR ALL - IN THE END I WANT THIS INCIDENT TO BE TAKEN INTO CONSIDERATION - VERIFING THE VIDEO FOOTAGE OF THE SAME, TAKING INCIDENTS AND PROOFS AS I AM TO LODGE AN FIR AGAINST AIR INDIA AND CLAIM THE EXTRA COST, IF REQUIRED I WILL GO TO THE CONSUMER COURT AS WELL

AIRPORT AUTHORITIES - Plz verify the footage of the same incident to understand (COUNTER Number E, Executive - Rakesh Pandey, time: 06:00 AM till 06:20 AM) and a proper resolution to be given ASAP

My name: Rahul Bhardwaj
Mob: [protected]