Air India Complaints & Reviews

22nd Jan 2016. AI 809.
Mumbai to Delhi.

Flight was originally scheduled to depart at 10am. A day before they changed to 10:35am. A few hours before they informed it is diverted through Pune. Even upon coknstantly requesting to accommodate me on an earlier flight which was not full, they asked me for a hefty fee. They told that if the flight is delayed by 1 hour, I will be refunded.

I reached airport, checked in, and while at the gate, they let all the passengers wait without even updating the dwlayed timing. Flight finally took off at 11:19 which is 1:19 late and reached around 2:30 which is 1:50 late. When I requested compensation, they told since I already boarded, I am not entitled for any.

They let the fligvht delyed so that they can get extra passengers from Pune, made a stopover in a direct flight booking, not even updated the passengers about the delay from 10:35 to 11:19 while chekcing-in. Now they even won't compenstae or show regvard to their passengers. Food was served after Pune and I asked for qatger which was given to me after half an hour of asking.

Dear Air India team

What a horror it has been for me and my family to travel with Air India. From double charging of my flight to lost baggage.

I am sure the bereaucratic system this mailbox has you will expect me a 59 year old not so tech savy passenger to type in a detailed complain with a series of back ups and ticket number dates etc. Guilty of making biase towards a desi airline that serves Indian vegetarian food I will take the harrasment of writing this email with a pinch of salt as i have been taking the whole series of your harrasment for the past two days.

Passenger Name: Shyam Sunder Moda
Ticket No. _[protected]

Double Charge of Ticket:

I was booked on the Ticket No.[protected] Â on a return trip from BBI- DEL- JFK- Boston.(Detailed Itinerary Attached as "Original Itinerary"). However the flight from BBI to Del on 15th Jan AI174 was delayed and I missed the connecting flight to JFK at new delhi. Instead I were rescheduled to a different flight to arrive at Boston via London Heathrow by the AirIndia Delhi Counter, and the new ticket number issued to me was[protected].( Attached- "Revised Itinerary") In the new ticket so issued your staff did not cover the return leg of Boston to JFK with Delta.

For which I was required by Delta Airlines to buy a new ticket ( Numbered[protected] for USD 263 to reach JFK in time to catch my flight to New Delhi. ( Attached payment made to Delta and the Ticket bought - "Delta Bill")

I tried reaching the air India counter multiple times in Boston before buying the ticket but the staff refused to help. Upon our arrival in Delhi we contacted the air India service counter again and they confirmed this to be a mistake from Air India. We lodged a Manual Complaint at the register the acknowledgement no. being - 002539. ( Attached as -Â

"Complain Acknowledgement")

Lost Baggage:

After a marvellous series of your hospitality of bad behavior, flight delays, double payments i finally thought will reach home and get some sleep. And to my amusement now you misplaced two of my bags which I was promised a status update through a call back. I am waiting on both my bags and your call back after 36 hours of landing.
File Reference No.- BBIAI 11382

I will appreciate a time out. And a refund of a ticket we already paid for, my baggage and a call back.

Thanks
Shyam Sunder Moda
[protected]

The travel was scheduled from Delhi from Bhubaneshwar but the boarding passes were denied to the senior citizen, who was travelling alone, at the last moment.Thank you for such an unforgettable moment with Air India, don't know if I or any of my family member will take the risk of travelling in Air India again in future.Highly disappointed.

My brother, Mr. Shreekrishna Madhavi, who is pursuing MS at University of Texas at Dallas (UTD) had booked air ticket for travel from Mumbai to Dallas on January 9, 2016.The travel was from Mumbai to Delhi on Air India flight (AI 888) and from Delhi to Toronto and from Toronto to Dallas (DFW) by Air Canada. Refer scanned copy of the ticket and boarding passes.
Unfortunately, Air India flight was delayed by 4 hours exceeding connection time of 3 hours 30 minutes and connecting Air Canada plane
was missed. Flight Delay and Cancellation certificate issued by Air India is attached. During 24 hour accommodation at Centaur Hotel no fresh tickets were issued to my brother either by Air India or Air Canada both tossing the responsibility to one another. Being short of money, either to proceed further or return to Mumbai, I booked Indigo flight 6E-169 on January 11, 2016, for journey back to Mumbai. Refer boarding pass of Indigo.
Fresh tickets of Emirates for travel to DFW were booked on January 13, 2016. See attachment. You will appreciate my brother had to undergo harassment and mental torture due to missing of connecting flights as also missing classes for a week.
In view of the foregoing, please give refund of Rs. 63, 350/ being the cost of the ticket.

I got message on my phone for delay in departure of flight - AI9809 - delhi to gorakhpur - 20 Jan 2016, but the same flight has been cancelled due to some operational issues from Air India itself. But no information is provided on phone about flight cancellation. I got a cancellation receipt from Representative - Varun on airport, but it is also not displaying information on my PNR that the flight got cancelled from Air india airline side.
Also when I asked to customer care representative on web chat - he is also providing wrong information and also apologizing for the same. Another thing that there is no status of flight cancellation on Air india website.
Submitting a copy of receipt, and the PNR status displays on air india website, and the transcript of chat had with customer care representative of Air India.

Dear sir,
I want to bring the following for your kind consideration and necessary action
my self was on LTC tour from Delhi to Port blair &back from[protected] to[protected] the air tickets from kolkata/Madras to port blair& back was not available, in
Air India hence obtained permission from civil aviation ministry to travel by other air lines in this sector.I have copy in this regard.
1.My self booked air tickets from Balmer Lawrie authorised agent for air india
BL reference ID: FB 2010 AYVKOS, GDSPNR:4U9EQ, IATA Code:14325511 status
confirmed (Have photo copy of e-tickets)
Flight no.Air India(AI)-economy(U) 401 three tickets dated[protected] delayed by two hrs sms recd from AI and flight departed at 0900hrs instead of 0700 hrs.
& reached at kolkata at 1135 hrs from plane to collect luggage calculate the time.
2.The luggage was not reached at kolkata air port &when asked to air port manager he told us that, about 20 passengers luggage, it will come by another flight which is coming from Delhi via Jamshedpur&will be handed over to you at 1730 hrs when I asked him to refund Rs 47, 895/-because due to AI negligence
my flight of Spice jet-251 three tickets BL reference ID:FB2010CF9YJ5, GDS PNR
:LF8DKR IATA CODE:[protected]confirmed e-tickets photo copy I have) departed at 1210 hrs to port blair on[protected].he told AI is resposible for their flights if it is AI tickets than we could do some thing otherwise not.
I showed him the permission of civil aviation ministry to trvel by other air lines than he told raise this matter at Delhi such types of attitude of Air manager is beyond imagination .
3.Who is responsible for the harassment caused by Air India because whole night I was at Kolkata air port and purchased morning flight tickets on very high fare as AI had told they donot have tickets.
Hence it is requested to refund the amount immediately other wise I am bound to file the case in consumer court for justice.
Tks
Mohan Tiwari

I wanted to travel with 2 pet cats. Since the Air India website lists that pets are allowed on cabin within specific conditions, I specifically sought to travel via Air India tickets from Lucknow to Hyderabad, via Delhi. It is shocking to note how poorly informed the customer care at Air India is!

Prior to booking, I called customer care to get a confirmation on the airline pet policy. It was sad to note that the lady at customer care had to be informed by me regarding the policy listed on the website. What was even worse was that she was giving me wrong information, until I directed her to the website information. Further, on inquiring, if I could make an online booking for my ticket; she informed me that I could purchase the tickets only at the airport. This would have been a major inconvenience for me. So, again I checked on an online chat with customer care. Again, after some series of wrong information, I was finally given the right information, and asked to check regarding crating requirements at respective airports. This time, I was informed that I could book my tickets online, which I did.

After much difficulty and being constantly transferred from one number to another, and discorteous behavior from customer service manager at Delhi airport; I was again given conflicting information. At Delhi airport, I was bluntly denied carrying the animals, stating cats were not allowed, and only dogs were permitted. When I pointed out that AI customer care and pet policy, as listed on the website permitted cats, I was told "Since you are not listening, get the animals and you will see!". Lucknow airport officials were slightly more courteous, however informed that the decision to carry the animals will be taken by the captain at the airport. So, "you need to be prepared for that".

Why is there so much conflicting misinformation? Nobody seems to be aware of the pet policy, and to further worsen the situation, they provide wrong information! Why is there a policy, if there is no consensus on it?! I would like some accurate and consistent information, along with some decent behavior from customer service personnel!

I have booked flight tickets of Air India via Goibibo on Nov. 3, 2014, 2:48 p.m. booking id : AMD5URNFS travel dates of which are as follows:

Pune to New Delhi Jul 11, 2015
New Delhi to Jammu Jul 11, 2015
Jammu to New Delhi Jul 19, 2015
New Delhi to Pune Jul 19, 2015

The last flight from New Delhi to Pune was rescheduled from 19th july to 20th july. So I am eligible for full refund on the above mentioned booking. Now it has been more than an year I have canceled my tickets and still I haven't got my refund.

I have been calling Airindia and goIbibo but they just say that we are validating and confirming your request. I mailed them many a times but still didn't get any satisfactory result. Goibibo asked for an endorsement copy of my ticket from AirIndia which state that I am eligible for full refund. First when I contacted AirIndia for an endorsement copy they denied for it. Then I again contacted Goibibo for this and goibibo said we can't help you without an endorsement copy. Then I went to AirIndia's office and got an endorsement copy stating that I am eligible for full refund. I have attached the copy with this complaint.

Now I submitted this to Goibibo and they said that they will again submit this copy back to AirIndia they will validate and verify this and then will process my refund. They also informed me that it takes them 90 days to complete this process from AirIndia side. It has been more than 6 months now, after submitting the endorsement copy.

Basically this means that it takes AirIndia 90 days (approx 3 months) to check that their flight was rescheduled and also to verify the endorsement copy given by them is valid or not.

Please let me know if any evidence is required.

Dear Sir,

Subject: Air India flight delay so I missed the other flight.

I have missed the Jet airways flight (flight no-9W0568, Airline ref- XOVMRR) because the Air India flight was delay from Ranchi to Delhi. Air India flight takeoff approximately time at 6.40 pm from ranch airport & landing in Delhi airport at time 8.40 pm. My Jet airways flight was from Delhi to Dammam on the date 9th Jan 2016 at 8.35 pm. Air India staff given only flight delay certificate but jet airways did not accept this delay certificate. Jet airways staff told me this flight did not delay from jet airways side so jet airways have no response of your flight missed and Jet airways flight takeoff in time at 8.40 pm. Your flight missed because your air India flight delays so I have harassment & mentally torture from Air India staff with manager and I bought air India flight ticket on 27218 RS (10th Jan 16, AI 913). I need the compensation for missed my jet airway flight with air India flight ticket price. I have explained the flight details as bellow and I have attached the flight related details.

Name- Matiur Rahman

Flight no- AI418

Boarding No- 51

Seat no- 20A

Etk[protected]C2

Destination- Ranchi to Delhi.

Date- 9th jan 2016

Departure time or flight time – 13.40 pm

We have travelled by air India flight ai429 from Delhi to chennai on 18th. The food that is served to us is spoiled. We had been suffering from the moment we got out of the flight and even now because of food poisoning. Please check it out with the passengers who were served non vegetarian food on flight. The worst experience I ever had. Would never like to hear the name of airlines. Such is our suffering now. Hospitalised

I booked a round trip ticket from chennai to del on 4th of nov 2015 for journey date 19th dec and 2 jan 2016. because of flood and epidemic i had to leave lechennai on 10 dec with other flight so i cancelled my one way journey on 19th dec from chennai to del. so i cancelled on 10th dec . after jan 10the they refunded only 3305 out of whole transaction of 23000. this is cheating . PNR is J6JY7 Pax Name: Sarita Yadav Bhavy Yadav Tkt No:[protected] &[protected]

Dear Sir/Madam This is to inform you that I am extremely disappointed with what has happened last night (9th Jan 2016) at Mumbai Airport with the passengers of flight AI 945 which included my wife along with 2 kids (younger one only 7months old). As you can see the trailing email shows the flight was suppose to start at 11:30pm from Mumbai and reach Abu Dhabi at 1:30am. Following are the things that happened on 9th January 2016 related...

Hi, I flyed from Delhi to Paris on 8th of Jan with Air India and the flight AI 143 was delayed by 2h 10m at Delhi from which I was not able to reach on time for boarding the last flight (AF 1448) of the day to Barcelona from paris airport. I had to book another flight in the next morning and spend all the night at the airport in spite of calling for support at the Air India helpdesk. Air France staff denied for help saying Air India is responsible for the delay caused. Neither I could spot any AI staff at the airport nor I could get suppport from the customer care over phone. Ticket number is[protected]C1 and I expect a compensation from AI being one of the best airlines. Regards, Avinash

Air India did not checkin (through check-in) for my wife khushboo in return journey from visakhapatnam on 03-jan-2016.Because of which we had to carry all of her luggage in Delhi and couldn't roam around (as planned). Airport authorities did not allow us to lounge inside because of the security clearance issues which incurred an addition expense of approx 4000 INR to check-in a hotel etc. till we wait for our onward international flight. Please advise what could be done in this case and what are my rights.

Sir I purchased ticket for my parents on 10 th January 2016 flight number AI 934 .now I heard this plane 15 hour late, Sharjah to Cochin but until this time air India not informed me, mobile number I given to ticket booking time or my email address given ticket booking time

I have frequent flyer acc no[protected] in the name of Sourabh Bagla with Air India. I was trying to book Mum-Mangalore tickets while redeeming points (which I have earned) for 23rd Jan for me and my wife. However, there were some errors while booking the ticket. On inquiring with you call centre, your call centre supervisor Mr. Amrinder Singh proudly tells that you have only updated your KYC just 21 days back.Its still to be verified. So I cant get my tickets booked from the points I have earned. He told he cant take any complain. WHY i cant get my tickets booked with miles if the ticket is available and I have miles to purchase the same. Is it now your fault that you havent verified KYC in 21 days? Grow up Air India. Stop behaving like a govt run airline.

2 of 1, 702 Dear sir, My daughter Miss Aastha Dawer was booked with confirmed ticket on Flt AI 115 to London on 8th jan 2016. Her Air India ticket confirmation number was HRWRE. She was at the airport at 4.45am in the check-in que. At about 5.15am she was informed that she is being off loaded due to over booking, and she was told to take 2.45pm flight. Sir, she is a student at Nottinghan University, and she had already booked her National Express coach from London Heathrow to Nottingham for 2pm. Apart from this, it was not possible for her to take the afternoon flight as it would reach Heathrow late evening and she had no further confirmed booking to Nottingham. Her ticket from Heathrow to Nottingham by coach has gone waste. Then she was requested to fly on 9th Jan 2016 by same flight at 6.50am. Finding no other alternative she had to accept the offer. Sir, she doesnt have any confirmed coach ticket with her for onward journey to Nottingham and all coaches are full as the university in Nottingham opens on 11th jan 2016 after vacations. Firstly who is going to pay for the loss of her coach ticket which was booked for 8th jan. Secondly she will have to take a cab for her onward journey to Nottingham on 9th jan 2016, which will cost me app 150 pounds. Who is going to pay for this?? I would like to bring to your notice that the duty person on the night of 8th jan Mr Sanjeev Kapoor who was on front desk, dealing with offloaded passengers was extremely rough, rude and out spoken. I could listen to the whole conversation as my daughter was on the phone line with me all the time for 1 hour. Inspite of her repeated requests to him that i am alone girl and a student and i have further coach connection he paid no attention to her request. This gentleman Mr Sanjeev Kapoor should and must be taken to task who had no humanity and never considered how will a single girl, a student will travel further to Nottingham. Mr Sanjeev Kapoor who was on duty that night had no manners to talk to a lady.If such illiterate and out spoken people are employed by Air India, one day none will like to travel and interact with such stupid mannerless people. Will Air india take suitable action against this man??? I request you please compensate the losses suffered by the passenger and the whole family immediately. Looking forward for early action and compensation. Thanking you Sunil Dawer f/o Aastha Dawer [protected] [protected]

I was travelling from Kolkata to Bangalore via Hyderabad. I booked Air India ticket from Kolkata to Bangalore.The travelling date is[protected]new year). On that day there was heavy traffic in Kolkata.I was stuck in that traffic.i called to Air India helpline i requested them about my problem i might be late for check in . i asked them please help me with this. They didn't help me in any aspect. I reported at 6:30pm my flight departure is 7:00pm At Airport i pleaded managemt please allow they didn't allow me. Atlast they gave me only Rs.664/-. Inorder to travel i had to book another flight .That flight ticket price Rs10308/-. Is this fair?

AIR INDIA Flight 978 Jan 2 Hyderabad HYD 3:30 AM Bengaluru BLR 2:05 AM AIR INDIA 754 IXS to CCU Jan 1, 7:35 AM AIR INDIA 526 CCU to HYD Jan 1, 7:00 PM AIR INDIA 978 HYD to BLR Jan 2, 3:30 AM. Bag tag number-AI092303 Checked in in silchar-HYD

I booked a ticket from Mumbai to Delhi for 4 Jan 2016 with a hault at Indore from Air India departing at 7:55 AM AND reaching delhi at 11:30 AM. I reached the airport timely and was standing in a line waiting for my turn at the check in counter to get boarding pass. I was standing in a queue since 6:45 AM. As the time was approaching i asked the ground crew but it was said it would announced if you are required to reach at the counter so I awaited but when my turn came i was told the counter is closed and said nothing can be done. You either pay for the next flight or go back from where you came . I just need is this called customer handling?? There were few more passengers who faced the same. Then after awaiting 2 hours(approx) the other flight was given but after charging 1600(approx). I want to know where i lack and why i faced such situations despite that was the complete mishandling and carelessness on the part of AIR INDIA and not the passenger. Air India just take the advantage of the need of the customer as they have to fly but this experience and the way staff spoke and communicated is completely worst. I expect Air india take due action and process the refund for the ticket which i missed because of the staff of Air india itself