Air India Complaints & Reviews

i am a family of 6 memebers with both my parents above 75 yrs of age.All are enrolled for ffp.Recently you have introduced kyc norms for all ffp holders.

The kyc module is a defunct /unfriendly module where the files more than 400kb cannot be loaded.The system prompts for independent email id for all ffp members.In case where members are senior citizens or children who have no computer access or not computer literate how the...

I travelled Mumbai Delhi on AI 101 16th Jan 2016, landed at Delhi 17th Jan 12.00 a.m., i was with family with 5 bags, 3 bags badly damaged, one bag had minor damage [ repairable] so i went to baggage services & reported the damage, they gave me damage report for 2 bags & said i could repair anywhere at bag shop who would provide bill & claim the same from air India ticketing office in cash. On return to Mumbai i could get only one bag trolley...

I am ravishankar . I am come at 19fab2016 flight no.ai940 then my baggage is not recieved on baggage stand.
i have baggage complaint rasisterd also in baggage dep't file no- delai 78309 but no search from this dep't . 21 day already lost to missing date but no action taken.

Please look into this matter.
Ŕegards,
Ravi shankar
Mb. +91-[protected]...

I had cancelled my flight from Ahmedabad to Newark on 14th of January. Now it has been 2 month still I haven't received the refund. Every time, I talk to them, they has only one answer, "it has not yet processed"...

Flight frm DEL IXB 23rd Jan 2016 departed from delhi and then because of weather disturbances was taken back to delhi ( without landing at Baghdogra) making it a non operating flight eligible for refund ( confirmed from Air India).Air India also gave me a acknowledgement copy for the refund (forwarded to Air India and GOIBIBO) however GOIBIBO claims that Air India is denying the refund for ticket stating that the flight took off. i am tracking...

I had travelled from Trivandrum to Chennai by AI0968 flight on 19th feb 2016. The flight was scheduled at 6:15 am but because of AI system failure it got delayed. I had a connecting flight from chennai to pune at 9:45 am. I could not board that flight because the AI0968 reached chennai at 9:00 am and we could collect baggage only by 9:20 am.
Due to this i could not board connecting jet airways flight 9W-2491 which was scheduled at...

I had got a ticket under transaction ID no [protected] from DEL HYD date 02032016 time 17.40. I reached air port at 16.40 and reported at T3 QUANTER NO 1 but due to your service it takes 15 minuts after that QUANTER officer said me to go at G QUANTER and I reached there at 16.58 but the concern lady had denied to give boarding pass and said that all seats have been booked you are late. Sir I am very depressed and pained by you poor and selfish...

I was taken air ticket from Del to Hyd under transaction ID no [protected] flight time is 17.40 I had reached At Airport 16.40 but due to enqiry I had reported for boarding pass at counter no 1 T3 Delhi at 16.50 they said to report on the gate it's take some time and I reported on gate at 16.58 PM but they denied to give me boarding pass and said all the seats have bookked. Sir nobody guide and coprated me at that time. I am very harsh by...

Dear Sir
On 2/03/2016 for date 10/03/2016 I booked flight ticket for Delhi from Mumbai, Name of traveler is Brijesh Kumar and Anuradha Singh by Air India Web site PNR no. is HWSLB amount deducted Rs. 7428 from my account but ticket is not issued by Air India to me.
Air India not responding properly to me when I will get my money, customer services are saying it will refund to you in 7to 8days, but they are not giving any written...

I tried to book an air india flight from kochi to bangalore for 01 mar 16 online. After i had entered my account info and otp and processed the payment the amount was debited from my account but the web page showed 'something wrong.Pls try later'. Neither did i receive any messages or email saying about the confirmation of my flight ticket. It was very important for me to be on that flight. I tried to bring up the point at the airport too...

I am a resident of Mumbai and was planning to go to Goa on 18th March and return on 20th March. I had booked my to and fro flights on Air India for the same- but due to a complete overlook booked the flights vice versa- Goa to Mumbai on 18th and Mumbai to Goa on 20th.

I called Air India office saying that they should kindly consider rebooking my flights with your airline only but they say the cancellation charge is 20000 for...

I am Shrikrishna Mutalik.
On 19th Feb 2016 flight from Trivandrum to Chennai supposed to depart from Trivandrum as on 6:15am. At the time of boarding pass issued to me I have Specifically told to Air India representative who issued a manual boarding pass that I have a connecting flight from Chennai to Pune as on 9:45am. He told me with assurance that you can reach Chennai well before 9:00 am, but unfortunately Air India flight AI 968...

I had to board air india flight AI401 from New Delhi T3 at 7 am on 23rd Feb, 2016. I was informed that my flight was an hour late. I was worried as my connecting flight was just 45 mins after the landing time at Kolkata. I expressed my concern to the Incharge and she assured me that the connecting flight to agartala will be delayed by 30 mins to ensure that no one is at loss. But to my surprise, when I reached Kolkata I got to know that the...

I Ms. Ujjaini Halim flew with AI 122 booking ref YE5VY from Rome to Kolkata-transit at Delhi connection AI 734 scheduled departure 12:40 pm on 21.02.2016-22.02.2016

In Delhi AI 734 flight got delayed by two hours thus my transit waiting time became more than seven hours. There was no information shared about delay, no refreshment or assistance provided for passangers like me waiting so long in transit. I am aware of certain...

Client Name : Rahul Deshpande / FFP No :[protected]
Registration Completed on 05-Jan-16, Reminders Sent on 06-Jan & 12-Jan.
Till date the FFP Verification shows as 'Pending'. No Miles have been added for which documents have been submitted to "[protected]@airindia.in" & "retros.[protected]@iclployalty.com".
Need a final confirmation on by when this process will be completed....

Dear Sir/Madam,

1. My Frequent Flyer number is[protected].

2. An attempt to book an air ticket on airindia website was unsuccessful on 25 Nov 2015. Neither the PNR was generated nor the ticket was received in the mail address. However, the payment was debited from the credit card for this unsuccessful attempt.

3. In view of the above problem, a fresh attempt was made later and a successful fresh...

It happened in Bangalore to New Delhi Air India flight.
There were couple of bad decision taken by Captain/ Air India staff.

1. After on boarding all passenger, Captain announces that he don't have permission to take off for another 1 hour. All passenger were asked to remain seated.

2. Meal was being served, when the plane was on ground. After some time they got clearance for take off, and all meals were...

I was not allowed for boarding pass by Air India officials for AI - 866 as was just 5 mins late as they were so rude and were not bothered to listen.

Is this the way Air India ( PSU ) functions as they don't bother how to help and give way out if customer has problem.

I was told to go at the reservation counter and check for other flight if you are interested to travel and pay for it as nothing will be refunded.br...

The most agonizing/horrifying experience of a senior (74) retired american citizen’s nightmare at chennai airport: responsible : british airways(Ba) & air india (Ai)
Myself passenger: viswanatha srinivasan : age: 74
Ba ref: ym9q6p air india ref: ykqt3 travel agent: one travel: booking no. 29301033
Ticket no.[protected]/77

Original booking : dec. 8, 2015: iad/heathrow/chennai (Ar. Dec. 10)br...

I had cancelled 2 tickets booked via the AirIndia website for flight from Bangalore to Delhi for date 24th Jan 2016 & return for date 30th Jan 2016.
The cancellation date was 9th Jan 2016 & I had sent an email stating the cacellation PNRs to the email id "[protected]@airindia.in" as stated by customer care representative. Till date I've sent around 3 to 4 email ids but I've received only automated replies.
The numbers mentioned...