Air India Complaints & Reviews

We were travelling from Jaipur to Delhi on 2nd may 2016 from AI 429 flight no and we had our connecting flight to pata from Delhi . First we received a message saying our Patna flight has been delayed about half an hour. We reached Jaipur airport there we got caught in bad weather and our flight was diverted back to Delhi.After waiting for a long time we saw jet airways flight landing around 5 in the evening.We asked for our flight status they said it's still waiting in Delhi and waiting for atc' s permission. If the airport didn't have atc's permission then how jet airways landed its flight.They were just making excuses for their delay.Finally they got "permission " and our flight took off at around 7 or maybe later and obviously we missed our Patna flight even though it was delayed. And not only Patna passengers missed their flight but also Bhuvneshwar passengers .They provided us with hotel for stay and next day's ticket to Patna which was at 7:15 in the morning.At 3 in the night we received a message saying that their morning is also delayed by one and half hour. From the time we were travelling we just kept hearing that our flight is delayed. We called the customer care no and they said they would give us another airline flight.We reached airport as soon as possible. we reached airport at 5 in the morning thinking they would give us another flight.when we reached the airport that they are "sorry" and they can't do anything and can not provide us with another ticket and that they had technical problem.Everytime their flight is delayed its always their technical problem.If they couldn't provide us with another ticket then why did they say it at the first place. They themselves are not sure what they are suppose to do.We lost our one complete day because of this chaos.no other flight has problems like this. IT IS THE WORST AIRLINE. Never on time.The outsource persons sitting on the counters doing absolutely nothing are not responsible and well behaved.In my opinion the authorities of air India and the engineering staffs are influenced by private airlines to delay the flights of air India for their personal benefit and for benefit of higher authority of air India please make air India responsible or close it completely to save the tax payers money I am going to file a complaint to consumer court for my heavy financial loss and mental and physical torture.

I am registered on air india frequent flyer program with membership number[protected]. In february i have traveled to chicago with air india business class( return trip), but did not get miles credited in my account for that travel.To get it updated i have called frequent flyer call center 3 times and when i call them every one says please email your boarding pass copies to our travel docs email id, i have already sent that twice to them, still if i call them today again they will again say that we did not receive your email, please email again.
I have also tried sending email to their back end team many times but not getting any response about updating the miles. Here i am stuck that how should i get to their top management and get this matter resolved.I have a bunch of emails to cover this complaint, same can share with you if needed.

My wife is flying first time today[protected] from mumbai to frankfurt via air india. Due to some reason she could not get the locks for her bags.

As per my experience if your bag is not locked than the crew locks the bag with plastic lock and is sealed with baggage sticker. But today my wife was denied of these service and on top of that the crew didn't even tried to help her understand anything. The crew just dumped the unsecured bag.

What kind of staff airindia has. Are they not trained properly. I protest this in strongest manner and i need explanation for this.

My mother was travelling today from delhi to jfk, ny. We requested for wheel chair for her as she is a patient suffered from cancer and is diabetic. She is travelling with my 10 months old daughter. But on check in counter they never gave her wheel chair and they are saying its not on the system.

We called 2 months ago and i got it confirmed and yesterday also i called to get it confirmed that if wheel chair is there with my mother ticket. Customer service mentioned "yes". But when i called today that my mother is waiting for hours in the airport for wheelchair they are saying we made request but its not confirmed.

What is this going on if something happened to my mother what will happen. Only 10 mins left to board the flight and i asked customer service if they can atleast get the wheel chair confirmed at jfk airport. They are saying passenger her to speak to air india officials and file a complaint at airport. Where my mother will go now to speak and knock the officials door with and an infant and luggage.

I am in really a bad situation that cannot help my mother who is suffering a lot because of air india negligent system.

And would to tell you that this how you represent india with airindia airlines.

Earlier when i was travelling given a seat so that i can have a bassinet for a baby. But it was broken that it could not be attached/hanged to the wall across and air hostess kept bassinet on the floor and advised me to put my daughter in the bassinet which was lying on the floor. I did not liked that idea as the seat was too close to restroom.

Flight is awful and no respect for sr. Citizens and minors also.

E-ticket number[protected]Pnr z9bxk)

My flight on 3rd april 11.55 pm from pune to goa was delayed by 4.30 hours and i was informed of this the previous night on 2nd april 2016. So next morning, i contacted air india help desk and the airport who said i can get a full refund as the flight was facing a long delay. I cancelled the ticket online and booked another ticket with spicejet paying an extra rs. 3000 at 12.30 pm. To my surprise, air india has now deducted charges while refunding back the money to my agent makemytrip.

Whenever i call to resolve this, i'm told that a senior will call me in 30 minutes and no one has freaking called me back.

I travelled from raipur to mumbai by ai651 on 17.04.16 and was extremely disappointed by the poor service.Air conditioning was not functioning at all right from the point of boarding. Being hot weather outside, inside atmospheric conditions were just so suffocating.While the flight halted at vizag for one hour, the situations became extremely unbearable with humidity of 96%. Total travel time was of 4 hours and hence the situations were really unbearable. Air conditioning system is a basic amenity for air travel. After paying huge amount on flight, such pathetic travel conditions are totally not acceptable from such a reputed airline.

I was on flight AI 084 from Goa to Mumbai yesterday 16TH APRIL 2016. The flight was scheduled for 10 pm and it was delayed by an hour with no intimation from the authorities there. After the flight arrived in mumbai the luggage came on the belt after an hour after intervention and heated exchange with the employees present. they were casually chatting and least bothered about the problems the passengers were facing. Seats allotted at the time of check in was changed at the last moment. one of the worst experience faced with no apology of sorts from the careless airline AIR INDIA

Dear sir/madam,

I was booked air india flight from mumbai to rajkot.

Departure time was 15.50 and i reached there at 2.58 pm but still they have closed the counter.

As per rules it has to be closed prior 45 min of departure..

Secondly the method of apeaking with customer is rude because they know we are goverenment employees and nobody can dare to speak against them.

I am sorry to say but the female employee those are old employee are to ruse in beheviour.

This is normal practice of air india and most of the times old employee feel that they are not for people service but they are god ...

Ao painfullll.

Hi,

I traveled by ai138 from milan to new delhi on 3-3-16.

Ticket no[protected]c1
Bagage no-ai710147 / [protected]

Out of my two checked in bags, one bag found open and covered by poly bag and tapped during collection from belt at igi new delhi. I informed this to one airindia attendant at belt regarding baggage condition, but he assured that every thing will be ok and it is covered...

Hi,

This is mohit singhal. Air india has come up with a recent change of asking kyc documents from frequent flyer account holders which is a very good step.

But i think there is lot of issues and practical problems associated due which customers like us who are willing to support the programme are feeling harrassed.

9th mar'16 - i wanted to book tickets for my parents using my miles account but on login the site was asking information to complete kyc which is filled but the website didn't allowed me to submit the form because of multiple frequent flyers account existing on my name. I spoke to customer care and gave them multiple options to help but they were like stereo tapes saying 14days or 2weeks is our process time from day of receipt of email.

Helpless me - sent an email to "flying-returns.[protected]@iclployalty.com"

Date: wed, mar 9, 2016 at 10:00 am
Subject: quick updation of frequent flyer

After that i did lot of followups and everytime i call, i am said that 14days from email date... Even now when i call it is said 14days from mail date.. But i don't know when this 14days will come though it is a month now 28days ++...

This is mere cheating of genuine customers by not allowing them to submit kyc forms and then later on the miles would be lapse.. Due to this we have to bear heavy flight ticket cost and feel un-previledged..

I hope air india will take it seriously after seeing this complaint if it reaches again.

Thanks,
Mohit singhal

Traveled from perth to new delhi, commenced on 4th march 2016 and arrived new delhi on 5th march 2016. my bag is missing,

I wanted to complain about the ground staff behaviour at birmingham airport name joseph he was at ticket counter. I was travelling with my 8 yrs daughter and this was the worst customer service i received not only he refused to help me he was shouting at me on top of his voice when I complained to his manager her name was hardeep or harpreet she did not listen to me and took his side by defending him and when i asked to give his full name so that i can make formal complaint she refused to do that. This person name joseph was not professional and had no courtesy. He was very rude and had no information to help me. He refused to help me straight away when i stared questioning him and left his desk. His manager did not listen what i need to say about this person and when i asked about his full name she straight away said if you want to complain his first name should be ok as if she doesn't care because she know nothing will happen i had worst experience with these people both of them had no care n customer service skills

On 27-Mar-2016 Air India flight AI-614 (PNR: H08EG) that was to depart from Ahmadabad at 7.30 am and arrive Mumbai at 8.55 am was delayed by approx 2 to 2.30 hrs and additional delay of 30 minutes due to no landing permission at Mumbai.
Due to this I could not checkin for Indigo flight 6E-513 (PNR: DYWZ7D) from Mumbai to Hyderabad which got missed that was to depart at 12.05 pm.
Later I had to get new ticket booked by paying additional amount of the ticket that was at 3 pm approx.

This is totally not acceptable.

I will inform all my friends/relatives/colleagues to not to travel in Air india.

I need compensation for the loss that I have incurred.

Regards,
Maya Rao.
[protected]@gmail.com

AI 550 port blair to chennai delayed by 5 hours on 22 march because of which I was unable to take my connecting flight to mumbai with my family 6E482 from chennai...I had to purchase new tickets in AI 672 costing me 21000/- for the fault of air india flight delay ...air india should compensate my full amount, let aside the mental agony my family has to go thru

I have booked my Air India Flight from London Heathrow to Hyderabad which obviously had a transit through Delhi. As per my initially booked ticket I was expecting to Fly at 6:45 am to be in Hyderabad at 9:00 am to attend Good Friday's Church service with the Family but to my dismay and disappointment the Flight was cancelled and merged into AI542 which was flying at 9:50 am hence a delay of 3 hrs thereby extending my waiting time in Delhi airport to 6 hrs rather than 3 hrs and to add to the misery poor customer handling by the Air India staff and not taking any responsibility of the issue either at London or at Delhi. There wasn't any care taken to meet the needs of customer like Breakfast etc. for long wait. Irresponsible behaviour of AI staff in not intimating to me at London of the change of flight time for my transit flight to Hyderabad from Delhi. The inconvenience caused by Flight change has resulted in me missing an important family envent to attend Good Friday service. I have paid extra money to change the date and fare change to the tune of £200 and on previous occasion £305 for being late by 2 mins hence considered as "No Show".

Please note that though I left a written complaint with AI staff at Delhi, I haven't had any response yet from Air India. I'm not sure of their response times.

In view of the charges incurred by me for changing date or being late for baggage drop. I would expect similar kind of or suitable compensation be paid to for the incovenience caused and the poor customer care and rude response from Air India staff namely Mr Rathee at New Delhi.

Please find below my ticket details for your perusal.

Name: KALAKONDAPADMARAO DAVIDSOLOMONRAJ
E-ticket Number[protected]
Air India Reservation Number: J0ZV6

Thanks,
David S Raj

Hi,

I took the Air India flight AI348 fro, Delhi to Shanghai on February 28. When I reached Shanghai I found out that my baggage is missing. Then immediately I raised the complaint. There was no information about the baggage for the first few days as the Air India people did not know where the baggage is. It is a really pathetic way of handling the baggage. It is highly unethical way of doing the task. It is just as if the airlines do not care about the luggage when moving it from check-in counter to the airport. It took about a week to recover the baggage as it was recovered by the Jetairways people in T3. The baggage was found on the flight area near the 9W flights. And as the Jetairways people were not knowing about the luggage as it was unattended, so they called the CISF staff to check for the potential bomb threat. The baggage was opened and scrutinized. As my uncle works there in Jet Airways and I already notified about my missing baggage to him that is why he also started looking into the issue. If he would not have been there then I think I would not have got my baggage ever. The bag was containing so many valuable stuffs. It has been such a pathetic experience that I am ashamed to say that Air India is the run by Indian Government. It has been a total harassment and need the compensation for this harassment.

Sir/madam,

I travelled from bhopal-delhi on 21 december, 2015 and pantnagar-delhi on 23 december, 2015 by air india. The frequent flyer code[protected] was used for booking the journey by ticket no. Etkt 098-[protected]. I got credit of miles and website booking bonus for the return journey by ai 435 from delhi to bhopal. I also got credit of miles for travel from pantnagar to delhi for travel on 23 dec., 2015 on the same ticket.

However, i have not got miles and website booking bonus for travel from bhopal-delhi on 21 december, 2015 by ai 436 and website booking bonus miles for travel from pantnagar-delhi on 23 december, 2015 by ai 9816.

I am regularly facing similar problem. I do not get credit of miles for all legs of journeys on the same ticket. I have written number of emails to air india. However, there is no response till date.

C mehta

I had made a reservation JH26X, for which I paid the entire amount Rs 19323, which got transferred from my bank account to Air India, under transaction ID: IG0BRXNKV8.

During my conversation with you customer care executive, Lavanya, she mentioned that the ticket has been confirmed and within two hours it will be sent.

So, I called again after 2 hours, and a completely incompetent and totally clueless so called executive named Kathiraman, picked the phone and said it has been cancelled. He wants me to mail to this id for a refund.

I need to see the document that states that even if it gets cancelled by a mistake from your side, it will take 7-14 days to refund the amount. And i want to file a complaint against this since i did not get a proper solution. This person, whatever you ask him, chants like a parrot saying "mail to this id, okay okay".

What if the person who is booking has only that much amount with him; should he wait for 15 days to make another booking?

Dear Sir,

On 4th December, 2015 I wrote an email to Air India customer care claiming my missing miles for 6 trips. There was no response and I again followed-up on 13th December, 2015. Still there was no response till date.

After waiting a lot, on 13th March, 2016 I escalated the matter to Nodal officer Mr. Vivek Sharma but there was no response till date.

I wrote to Appellate Authority Mr Sanjiv Kumar and again waiting for response.

Their entire team is sitting idle and not entertaining their customers' request.

Please do needful.

Thanks in advance,
Chandranath Mondal

I had cancelled my Air India tickets No.[protected] and[protected] in the name of Jaya Prava Debbarma and Pijush Debbarma respectively from Chennai to Agartala via Kolkata dt. 29/12/2015 & PNR YQJL2. But till the date refunding was made from the authority after talking to customer care & emailing several times. They had only been saying that the refunding will be made by 2 or 3 days. All tickets were booked from their mobile apps.


Please look into the matter for refunding of admissible amount as confirmed by the customer care ([protected]) during the time of cancellation.