Air India Complaints & Reviews

In regard to postponement of my journey i tried to contact your customer service no [protected] but failed to get any response, then i tried with your help desk number but in vain, no response even from help desk. Is it the kind of service you offer to your customer. Anticipating immediate reply. I had tried with your travel agent but one male person from customer service misguided me so i am trying to contact the air line directly, but even from your side service is frustrating you advice us where should the helpless customer go, you fulfill your profit claiming service but not offering the same in reality, and poor customer who does not have stars on his collar remains cheated & misguided

I was traveling from zurich to delhi flight number ai7704 / lx 146.
My tablet and some change coins was stolen from my checked in bag which was kept on the upper flap of my bag flight landed delhi at 11:45 pm.
Next day there was my connecting flight to patna. So on air port i complained to air india supervisor but there was no response and act of neglience shown by him as if he dont care. I think air india is feeding theives. I would suggest air indiato investige through cctv camera footage and take some responsive action. My mobile number - [protected]
Email - [protected]@gmail.com

Good day,
I, Johns k Devassy, transported my pet dog via your esteemed airline on 14th may 2016 from Mumbai to cochin, Airway bill 20565381.
When i gave her to airline staff at mumbai airport she was perfectly fine and the medical certificate says so. But when i received her at cochin airport she was dead. I request you to do the needful investigation and find out the reason for this loss of life done by the staff. As per the latest information it is the pilot who was responsible to carry a live animal and to take additional precautions.
If the airline was not competent enough then they should have rejected the transfer.
This might be another complaint in this list.but if you all have any regards please do something to stop such henious crimes being done by the airline staff.
Thanking you,
Johns k devassy

Dear sir/madam,

Could you please help me to get justice, an air ticket to auckland, and appropriate compensation for the hardships i'm going through because of the misleading, confusing, and wrong information received from air india related to the transit visa for australia?

The confusion created by air india related to the immediate issuance of the transit visa caused the delay and i had to miss my flight to melbourne from new delhi airport.

Before starting my journey from the first departure point (Pune), air india did not check my required travel documents. Probably my ticket was sold to another passenger with premium rates.

Right to information act:
If air india does not have the responsibility related to the transit visa requirements, then:

Air india clearly tell the passenger that its not the responsibility of air india to tell the passenger whether the passenger would need a transit visa to travel through australia.

Air india should not confuse the passengers by saying that its possible to get a transit visa quickly, go by the ola cab and you should be able to get back to the airport quickly and catch your flight.

Air india should not stop the passengers at the airport if air india does not have any responsibility related to checking the transit visa and other travel documents.

Air india staff at the delhi airport confused me, delayed me, and created all the conditions where i should miss my flight to melbourne. I want to know the reason, why did they provide confusing and misleading instructions? I would have cancelled or changed my air ticket immediately if i was provided correct information.

Miss akther, miss neetu kohli, and miss pandey, and the on-duty manager (A lady manager with boy cut haircut) are involved in confusing me and causing the delay. Ultimately, i had to miss my flight.

Miss preeti also delayed me because she did not have the information and she had to hunt for the information from her colleagues for around 40-45 minutes.

संदर्भ संख्या / reference number : wb-idel[protected]
स्थान / location : delhi
फीडबैक प्रकार / feedback type : feedback
श्रेणी / category : others
उप श्रेणी / sub category : others
उड़ान प्रकार / flight type : int
उड़ान संख्या / flight no. : ai852
यात्रा तिथि / date of travel. : 11/may/2016
टिकट संख्या / ticket no. : z1pfd
विषय वस्तु / content : due to the misleading, wrong, and confusing instructions from the air india staff at new delhi international aiport: miss akhter (In-charge), miss pandey, miss neetu kohli, and other staff, i missed my flight and had to face a lot of trouble, loss, physical and mental strain, and lost an opportunity for a job in new zealand. I hope air india understands the gravity and reissues another air ticket to auckland via any other route other than australia on or after may 16th from mumbai to auckland.
स्थिति / status : acknowledged
रिपोर्टिंग तिथि / reporting date : 13/may/2016 11:56


Thanks and best regards,

Vinay d. Bhagat

[protected]@hotmail.com | cell no: +[protected]


From: [protected]@hotmail.com
Date: fri, 13 may 2016 10:34:58 +0530
Subject: complaint: misleading instructions, loss, and inconvenience
To: [protected]@airindia.In

Dear sir/madam,

Before starting my journey to new zealand via australia, i called the toll free number of air india to check whether a transit visa is needed for a new zealand resident to travel through australia with an indian passport. I was told by air india on the phone that i will not need a transit visa.

At the pune airport, only boarding pass for pune to new delhi was issued station that my passport details are not visible in their pune computer systems. I was not issued the boarding passes for:

1. Delhi to melbourne
2. Melbourne to auckland

I had requested for a through check of my baggage to be directly picked up at the final destination, that is, new zealand. The air india pune staff tagged my luggage only till melbourne. At the delhi airport they asked me to claim by baggage and presented me as a "no show" and offloaded passenger.

Ia were not ready to help me in any way. They were not ready to change my ticket.

Miss akther (In charge), on-duty officer, and miss pandey asked me to go to their safdarjung office 1 hour away from the international airport to change my ticket. Where as miss neetu kohli told me to get the transit visa for australia. According to miss kohli the transit visa is granted within a few minutes.

Due to the confusing and wrong instructions, i decided to go to the australian visa office to get the visa. The visa office told me that the visa can be granted only after 3-4 days. Due to the misleading information from the ai staff, i missed my flight.

At the safdarjung office of air india. The asked me write a complaint and asked me to collect the refund from the agent.

They are not ready to reissue another ticket to me. They are holding me responsible for the transit visa issue and for missing my flight to melbourne. I had only rs. 2, 900 in my pocket. They did not care to provide any action plan to provide a hotel for my overnight stay or any kind of cooperation. I had to travel by train back to mumbai.
On may 11th, i could not eat anything till late evening. I will not be able to attend my interview in auckland. I need your assistance to seek justice, reissue of my ticket to auckland via any other route other than australia, and appropriate compensation for the loss incurred and the inconvenience caused to me & my family. I told the duty manager that i am unemployed from december, 2015 and requested her to reissue another ticket for auckland.Instead of helping me, she delegated total responsibility on her junior miss pandey.

Thanks and regards,
Vinay bhagat, mumbai

AI 310 from mumbai to delhi. Boarding started half an hour late. Then seat allocation was changed manually by ball pen at boarding gate without giving any reason. Then flight was delayed by 5 hours. Then lugggage took another one hour to reach on luggage belt.
Because of all this, I could not get metro train and had to book a cab worth 900rs. Moreover I missed my train. No compensation has been made or alternate arrangement was provided. It is impossible to reach allahabad now at required time Unless I take another flight which is very costly. So, I need ticket money back atleast. It has caused a lot of mental and physical trouble to me n my husband waiting outside airport gate.

This is regarding air india flight number ai-461 for date 8th july 2016 from delhi to amritsar. Air india has delayed this flight by 3 hours and 10 minutes from 5am to 8.10am without any reasoning. How can it delay flights 2 months in advance cheating its customers after we have booked the tickets according to our comfort according to the actual time. Air india is now running some other flight at the same original time of 5.10am with flight number ai-453 and shifting our flight by 3 hours and not taking into consideration the customer's important time. I want an action against this airline company.

Hello Air India,

I am really worried with the poor response of the customer care team of Air India. Reiterating my problem, for the third time amid the chaos of customer care team demanding an immediate response. I have talked and sent mail to the customer care team already but nothing's seems to be working.

We (Myself and My Family) recently visited Paris from Chennai as part of family tour, via Delhi on flight AI 143, which arrived 25/04/2016 at Charles De Gaulle Airport, Paris.Â

Out of our 5 Checked-in baggage, which was supposed to be sent all the way to my final destination, baggage tag No.AI557779Â was apparently been completely misplaced and possibly off loaded in Delhi. We raised a complaint at the lost luggage counter at our final destination Paris - File Reference number-CDGAI11989.


After numerous calls with the concerned person, we got to know that our baggage was found to be misplaced at Delhi and is being sent to Paris by 27/04/2016. Being tourists, it was really difficult for us to get in track with the baggage. Moreover, the baggage was not delivered to us on time and we had to make up all the way to the airport to pick the luggage up on 28/04/2016, cancelling all our tour plans for the day.


I find a complete chaos on the handling of the misplaced luggage and I am very sad to find such a flaw from a well renowned airline. Moreover, the handling of the misplaced baggage was too rough. I find that the bag has been damaged too much that it cannot be used further. The case of the baggage and the lock are broken. I can provide you with the necessary photos if needed. I definitely want an action to be taken for my damaged bag too.Â


I hereby write you in order to claim for compensation of the delayed and damaged baggage delivery. However, while I was waiting for my baggage to be delivered (for almost 4 days 25th April to 28th April), I was obliged to buy some necessary goods and the other expenses incurred such as travel expenses in order to get to the airport to get back the luggage. I can provide you with the receipts if needed.


I believe that I am entitled to compensation for all the losses and the expenses incurred due to the misplaced and damaged baggage from the airline.Â
I would appreciate an update as soon as possible.Â

I'm trying to login to Air India flying returns account, it asks for Kyc confirmation, but after putting all the details, it says ive got a duplicate account. I tried contacting the customer care but they dont even know the solution. They asked me to mail to flying-returns.[protected]@iclployalty.com but even they are not bother to reply.
Im following up since December 2015 but still this problem is not solved.
I cant login to my account, i cant book flight from my account, i cant redeem my mileage points.

This is mere cheating of genuine customers by not allowing them to submit kyc forms and then later on the miles would be lapse.. Due to this we have to bear heavy flight ticket cost and feel un-previledged..

I hope air india will take it seriously after seeing this complaint if it reaches again.

Team air india,

I wish to escalate this non responsive behavior on part of baggage department for a speedy solution against baggage delay ref # lhrai13004.

I need the money (Gbp 50) against baggage delay as per your policy on baggage delay allowance published on your web site urgently which is pending since 10 apr 2016.

Seriously this shows why ai goes in negative balance sheet and we customers are forced to prefer other airlines which are better in customer service.

Manish g

I have missed the flight on april 21st april, i understand that it is completely it is my mistake, but when i wanted to go out of airport your air india employee told that it is not our business to take you out of airport, where as when we try to go out police men asking for a letter from air india office.

Employee was very rude, when we say if your dont help us we will raise a complaint, she said "go and raise a complaint it is of no use". Is this is a way anyone can treat the customers i dont understand how air india do training for the customer service agents. There is no name board for the agent, when i asked for the name, she denies to tell that too... very worst experience we had in chennai airport, i will advice my friends and relatives not to choose air india at any cost. Hope some feedback would be shared to agents at chennai airport about treating the guests.

Air india has unreasonably 4 times rejected my kyc documents (Flying returns membership no.[protected] resulting in my being unable to use my frequent flyer mileage points. Aadhar copy, though prescribed in their list of documents, is being rejected for no rhyme or reason. Later, i additionally uploaded my driving licence copy (As advised by their call centre) but still they are not accepting citing some mismatch (In address) that does not actually exist. I have sent at least 7 e mails to their designated e mail address: flying-returns.[protected]@iclployalty.com (During last month). Their call centre at[protected] was approached twice but was of no help. From: rk anand.

Dear sir my compait details are as under,

1 ) I booked Air ticket from Delhi to Surat on dated 2/5/2016 at New Delhi through Make my trip online.
2) My flight was scheduled at 17:45 Hrs from Delhi airport.
3) My booking reference no is NF[protected]P01 Fare : 7562/-
4) Due to traffic jam I reached at airport on 17.10 PM and long queue was there for boarding pass. I reached at boaring counter at 17:27 PM
5) At counter I was declared as late comer and no refund shall be given to me as per Air India official.

Complaint : As I reached at site late but still departure of flight was having more than half hr evenafter they have not listed my request.
I had to return by train in General compartment with huge harrassment.I went to station by special taxi which also took 500 Rs charge Moreover mental and physical harrassment which I suffered is beyond explaination.

I request you to help me in getting refund along with other losses which I suffered.
If you need any other information please feel free to ask me.
Regards,
GOVIND GAGRANI
[protected]/[protected]
Mail ID [protected]@yahoo.com

I am a serving defence person. self with family are travelling by allaince air from jammu to delhi followed by air india flt from del to hyd on 02 Jun 16. the gap between two flts is less than 3 hours. as per baggage rules reflected on the air india site, it clearly mentions that passengers travelling from alliance air to air india and vice versa can carry 25 kg. but the help line people tell me no on first sector between jammu and del we can carry only 15 kgs each and the rules have been ammended from 01 jan. then why the same has not been amended on the site. if it is their mistake they should consider my case favourably and allow us to carry 25 kg on each flt.

I had two tickets booked in Air India flight scheduled for 7:15 and arriving Mumbai at 8:40 on Jan 31, 2016. I had an international flight to Munich to catch at 01:30 am.
Ticket number: [protected]/[protected]

Also in order to avoid any miscommunications, I called at your service center on 23rd January and spoke to your customer care agent who assured me that there will be no delays and in case of delay you will be informed over phone. I also updated two contact numbers with her.

I did not receive any communication through SMS or a call rather there was an email.
Fortunately I checked the email, and called at customer care who asked us to get a Jet airways flight on Air India behalf (as you people have a tie up with them) but they cannot do it online and I have to be at the airport.

The Jet Airways flight was in 2 hours of when I was alerted for the delay in flight, I somehow managed and left for the airport where to my disappointment there was no Air India agent to assist us in any form. We also tried contacting and connecting to all available numbers which were unanswered. We tried to connect to city office at Indore and Mumbai but they were helpless for the situation and said Air India services at the airport can only help. The flight which we planned to travel was again delayed by one hour.

We had no other option then to get our flight booked ourselves. We booked two tickets with Jet Airways and had to pay extra for the luggage also ( As the luggage allowance in air india was 25 kgs and for jet the limit was 15 kgs)

I would like to demand for all the extra costs incurred in my journey as it was totally unfair on Air India part.

I have receipt / confirmation of below documents:
1. Jet airways tickets
2. Cancellation of Air India Tickets
3. Receipt for the luggage charges taken by Jet.

Despite following up with Air India people from last 4 months i didn't got any penny back. I would like to submit a complaint for Air India and would like to hear back from the judiciary.

Dear sir,
I wish to inform the following points regarding travelling by air india flight from jeddah to lucknow and lucknow to jeddah. My air india booking reference no is y64qland e-ticket no. 098 [protected]. I had faced difficulty while travelling back from lucknow to jeddah.
1. I travelled from jeddah to mumbai on 10.10.2015 by flight no. Ai 932
2. I travelled from mumbai to lucknow on 11.10.2015 by flight no. Ai 625 (Domestic flight)
3. There was no problem while travelling from jeddah to lucknow
4. I had my return flight from lucknow to mumbai on 30.03.2016 by domestic flight
5. So i had made reconfirmation of my return flight on 22.03.2016 and reconfirmation paper is attached herewith.
6. As per the reconfirmation paper the return flight from lucknow to mumbai was scheduled at 1330 hours (Afternoon) on 30.03.2016.
7. I reached the lucknow airport at 11.00 a. M as per the flight schedule at 13.30 hours
8. When i reached the check in counter for getting my the boarding pass, the man sitting at the check in counter informed me that the flight scheduled at earlier at 1330 hours has already departed at 10.30 hours for mumbai.
9. This was a big shock for me because my international flight was there on the same day in the evening from mumbai and secondly air india did not sent any message on my mobile regarding rescheduling of this flight from 1330 hours to 10.30 hours.
10. My exit/re-entry visa for saudi arabia was valid up to 31.03.2016 only.
11. There was no time to wait me for rebooking in the same class on other available days
12. Air india booking staff asked me to pay extra money inr 1700.00 for booking in another flight in higher available class.
13. I was forced to pay inr 1700.00 for another flight because of air india fault as they did not inform me about the rescheduled flight departure time from lucknow to mumbai on my given mobile.
14. I am an unskilled worker working in saudi arabia with a very low salary. I have taken loan of inr 17000.00 to buy the ticket and was

We were travelling from Jaipur to Delhi on 2nd may 2016 from AI 429 flight no and we had our connecting flight to pata from Delhi . First we received a message saying our Patna flight has been delayed about half an hour. We reached Jaipur airport there we got caught in bad weather and our flight was diverted back to Delhi.After waiting for a long time we saw jet airways flight landing around 5 in the evening.We asked for our flight status they said it's still waiting in Delhi and waiting for atc' s permission. If the airport didn't have atc's permission then how jet airways landed its flight.They were just making excuses for their delay.Finally they got "permission " and our flight took off at around 7 or maybe later and obviously we missed our Patna flight even though it was delayed. And not only Patna passengers missed their flight but also Bhuvneshwar passengers .They provided us with hotel for stay and next day's ticket to Patna which was at 7:15 in the morning.At 3 in the night we received a message saying that their morning is also delayed by one and half hour. From the time we were travelling we just kept hearing that our flight is delayed. We called the customer care no and they said they would give us another airline flight.We reached airport as soon as possible. we reached airport at 5 in the morning thinking they would give us another flight.when we reached the airport that they are "sorry" and they can't do anything and can not provide us with another ticket and that they had technical problem.Everytime their flight is delayed its always their technical problem.If they couldn't provide us with another ticket then why did they say it at the first place. They themselves are not sure what they are suppose to do.We lost our one complete day because of this chaos.no other flight has problems like this. IT IS THE WORST AIRLINE. Never on time.The outsource persons sitting on the counters doing absolutely nothing are not responsible and well behaved.In my opinion the authorities of air India and the engineering staffs are influenced by private airlines to delay the flights of air India for their personal benefit and for benefit of higher authority of air India please make air India responsible or close it completely to save the tax payers money I am going to file a complaint to consumer court for my heavy financial loss and mental and physical torture.

I am registered on air india frequent flyer program with membership number[protected]. In february i have traveled to chicago with air india business class( return trip), but did not get miles credited in my account for that travel.To get it updated i have called frequent flyer call center 3 times and when i call them every one says please email your boarding pass copies to our travel docs email id, i have already sent that twice to them, still if i call them today again they will again say that we did not receive your email, please email again.
I have also tried sending email to their back end team many times but not getting any response about updating the miles. Here i am stuck that how should i get to their top management and get this matter resolved.I have a bunch of emails to cover this complaint, same can share with you if needed.

My wife is flying first time today[protected] from mumbai to frankfurt via air india. Due to some reason she could not get the locks for her bags.

As per my experience if your bag is not locked than the crew locks the bag with plastic lock and is sealed with baggage sticker. But today my wife was denied of these service and on top of that the crew didn't even tried to help her understand anything. The crew just dumped the unsecured bag.

What kind of staff airindia has. Are they not trained properly. I protest this in strongest manner and i need explanation for this.

My mother was travelling today from delhi to jfk, ny. We requested for wheel chair for her as she is a patient suffered from cancer and is diabetic. She is travelling with my 10 months old daughter. But on check in counter they never gave her wheel chair and they are saying its not on the system.

We called 2 months ago and i got it confirmed and yesterday also i called to get it confirmed that if wheel chair is there with my mother ticket. Customer service mentioned "yes". But when i called today that my mother is waiting for hours in the airport for wheelchair they are saying we made request but its not confirmed.

What is this going on if something happened to my mother what will happen. Only 10 mins left to board the flight and i asked customer service if they can atleast get the wheel chair confirmed at jfk airport. They are saying passenger her to speak to air india officials and file a complaint at airport. Where my mother will go now to speak and knock the officials door with and an infant and luggage.

I am in really a bad situation that cannot help my mother who is suffering a lot because of air india negligent system.

And would to tell you that this how you represent india with airindia airlines.

Earlier when i was travelling given a seat so that i can have a bassinet for a baby. But it was broken that it could not be attached/hanged to the wall across and air hostess kept bassinet on the floor and advised me to put my daughter in the bassinet which was lying on the floor. I did not liked that idea as the seat was too close to restroom.

Flight is awful and no respect for sr. Citizens and minors also.

E-ticket number[protected]Pnr z9bxk)

My flight on 3rd april 11.55 pm from pune to goa was delayed by 4.30 hours and i was informed of this the previous night on 2nd april 2016. So next morning, i contacted air india help desk and the airport who said i can get a full refund as the flight was facing a long delay. I cancelled the ticket online and booked another ticket with spicejet paying an extra rs. 3000 at 12.30 pm. To my surprise, air india has now deducted charges while refunding back the money to my agent makemytrip.

Whenever i call to resolve this, i'm told that a senior will call me in 30 minutes and no one has freaking called me back.