Air India Complaints & Reviews

I travelled on 30 Nov 2015, in AI 156 from Delhi to goa. The. Behaviour of cabin crew Mr Pankaj was very rude and he failed to perform the duties he is hired for. I had given preference of three seats together, as I was travelling with wife, and two children including one infant. Still was given seats 22f, 23 d and 29 a. Cabin crew did not help at all in accommodating us. After I requested other passengers and managed all three seats in 22 d, e, f. Mr pankaj came and asked us to shift to 23 a, b, c as the seat 22 d e, f did not have extra oxygen mask for the infant. In today's era its surprising to find d that this allotment could not be done at counter itself. Through out this Mr pankaj offered least help in shifting me and my family. After the lunch was served, Mr pankaj came to collect the used trays. Wherein he was asking passengers to pick up their used plates and hand over to him. When I asked him to pick up the used tray from my seat, which was aisle seat, Mr pankaj refused. He was rude enough to tell me that he Weill not touch used and dirty trays. I called up senior cabin crew and explained the whole episode. The lady in charge of cabin crew was very polite and apologised for her junior's behaviour. This behaviour of cabin crew is highly unprofessional. The senior cabin crew did expressed her inability in correcting and teaching the young cabin crew. Mr pankaj on being asked his full name, rudely replied to me that i can do whatever and first name is enough for that. Mr pankaj failed to do his duty, in providing any assistance to passenger, when i asked for seats. Mr pankaj refused to pick up used tray after lunch. Mr pankaj misbehaved with passenger and raised his voice, and refused to give his full name. On being asked for complaint book, he provided feedback assessment performance.

PNR : YG6YZ Date 07/12/2015, AI263
Eticket no :[protected]
Passenger name : Ramakrishnan subramani (mobile no.)

Ticket booked and cancelled by Rani L mobile no.
Frequent flyer no.[protected]

Was not able to contact AI customer care from chennai, Trivandrum and banglore. Personally went to AI office at vellayambalam Trivandrum and gave the eticket details to cancel. But it was not done. Finally I cancelled from website because previously customer care have told me that refund will be given only if cancelled before the date of journey.

I could finally contact AI customer care on 7/12/2015 and they confirmed that full refund will be given and asked me to send email to eccorce.airindia.in along with the eticket details which I have already done on 6/12/15 itself.

I have done so many cancellations before and Airindia takes atleast 10-15 days to credit the refund and in one case (which I have send mails so many times) they have not refunded at all. But in this case which AI have to give full refund due to the flight cancellations, the refund of Rs.947 (after reducing all cancel fees etc) was credited next day itself. Is this to avoid giving the full refund. ?

I did my online reservation for the flights but they confirmed my tickets without even asking for OTP number n directly payment was charged on my card n without being OTP asked i booked for second time as i got d payment deduction msg after almost 45 min and now i am charged for 2 tickets n thz tickets are NON CANCELABLE n either thy r ans thr toll free number so tht i cn atleast transfer my 1 ticket for January i need a ans 2 this issue

Sir, I had booked ticket on 11.09.215 from Dehra dun to Pune by Air India flight for the journey on 26th of nov. Ticket no[protected] time was 13.45 from dehra dun and from delhi it was 16.40. On 25th nov. at 10.21 am they sent me a message that time has been changed of flt AI9610 from Dehradun to Delhi and flt will take off at 1830. It was very much inconvenient for me as I had to join my Duty on 26th and my connecting flt was at 1640 from Delhi. I consult to the help desk of Air India and requested them to provide me a seat on any flt from Dehra dun so that I can catch my on ward flt from Delhi but they did n't help me and refused to provide seat on another flight. I am very sorry to say that so big organisation they have cheated me and didn't help. Now I request you to refund my ticket price I had paid from Dehra Dun to Delhi. My agent is Kanika travels NEP-864 phone no-[protected] email id- [protected]@gmail.com. Hope I will get justice and refund too. Utkarsha Chhetri.

I have booked ticket on 19 oct 15 for travel from delhi to leh. however the travel could not take place and the same was cancelled. it was intimated that no show charges will be deducted and remaining will be refunded since it is booked under LTC fares. however 54 days past no refund has been provided. the matter complained to there ecommerce.airindia and call centre[protected] umpteen number of time but no response. matter also written to there head office. an amount of 7529/- stuck with airlines. pl assit

Booking Ref: 8IAJLT Airline Ref : JFC9G Travel dates 11-Jul-2015/19-Jul-2015 I had called customer care to advance my return tickets. Customer care promptly advanced the tickets and asked me to pay differential amount in 1 hour (before 9:40 PM) at the Air India terminal in Chennai. When I got to the terminal around 9:30 PM the international counter was closed and the domestic counter refused to accept payment. Basically they left me with no way to make the payment while giving me a deadline of 1 hour. I was told to come back next morning 7:00 AM. When I got there the next morning I was told that the ticket had been cancelled due to non-payment and there is nothing that can be done. I finally booked a new ticket for the day after and flew out. Not only did I have to spend 2 days running around the airport, I had to pay an additional 35, 000 INR for fresh tickets. After getting back I contacted booking agent to see if the return ticket which was cancelled to due inefficiency from Air India customer care can be refunded and that was refused.

We booked tickets for air india on 20-11-15 from Hyd. to Vizag and return on 22-11-15.We couldnot travel in the air india because on 20th we reached a bit late so we couldnot board it that is our fault but in return we couldnot travel as the office people cancelled our return ticket without our notice.It happened like this, on 20th when we couldnot travel by air india, we approached air india office staff and asked what to do? They told that we cannot do anything, then they asked us do you want to cancel the ticket.We thought they are going to cancel the onward ticket but we dont know that she is cancelling the return ticket.Actually we travelled to Vizag by Indigo flight on the day and wanted to return by Air india booked ticket but when we reached the air port in return we came to know that the return ticket was cancelled already.You know how much pain we had to return to Hyd.So we want to complain on the staff of Air India that they carelessly without proper understanding simply cancelled our tickets leading to our trouble.It incurred much monetary loss also. The details of the tickets are passenger name Chiniga Venkateswara rao flight Air India AI 952 Hyd . to Vizag on 20-11-15 departure time 06.50am, return on 22-11-15 Air India AI 951 from VTZ to Hyd. departure time 6 pm.My wife name Yadava Vasudha for the same flights.

Air India cancelled our flight from Delhi to Goa AI659 at1700 on 28 November.. We had less than a day notice. We are on an organised tour. We had to cut our day short and go to the airport to find another flight. We are a group of 12. Our guide eventually got us on a flight via Mumbai AI102 boarding 15.55. Then it was delayed and we missed our connection to Goa. Air India said they would get us on flight next morning and provide a hotel. But instead they made us wait many hours standing in the terminal until midnight away from the departures lounge nd without any access to water or food. They finally allowed us into their Loyalty Lounge where we had refreshments. Everyone was very tired ecause we had little sleep the previous nigbt when we had travelled by train from Jodhpur in a crowded three tier sleeper. We had to wait 5 hours. We finally boarded a flight departing 6.00 for Goa. We lost our prepaid night at the hotel and our morning tour and our time in Goa had to be rearranged. We request compensation. An appropriate amount is USD125 each. This is a modest request.

I had booked flight tickets on 08/04/2015 for my family from Kochi to Visakhapatnam(change of plane at Mumbai) to travel on 26/10/2015. However, on 21/10/2015, I was informed by the call centre that the flights were rescheduled and the connection from Mumbai to Visakhapatnam was not possible. Hence, I contacted the reservation department and requested to make some alternate arrangements. But, he tried some options and expressed his helplessness to do anything. He suggested me to cancel the tickets fully or partially and offered full refund of the unused part of ticket. Since, there was no other options, I cancelled the section from Mumbai to Visakhapatnam and booked tickets in some private airlines to reach Visakhapatnam on the same day by paying very high price. However, on 26/10/2015, the Air India flight from Kochi took off only at 11.30hrs(08.25 ETD)and reached Mumbai about 3 hours late and we missed the connection flight. We approached the Air India authorities at the airport and requested to make some alternate arrangements. They washed their hands by telling technical reasons. My daughter, who is studying in IIT, Kharagpur was required to reach there by 27th morning. So I took tickets in other airline and reached Hyderabad and took a train from there reached Visakhapatnam on 27th evening. All these troubles were occurred mainly due to the rescheduling of the original AI flights from COK-BOM & BOM-VTZ in the first place and also due to the inordinate delay of AI682 from Kochi to Mumbai. I lost more than one day time and about Rs 50, 000/- due to the irresponsible behaviour of the airlines. I would not have lost this amount, had Air India made some alternative arrangements when they re-scheduled their flight. I have already complained to the airlines, but they refused to compensate anything.

My friend Subhabrata Dey was travelling to JFK airport from Indira Gandhi International airport on 22nd November, 2015 on AI-101.Flight time was after 1:00 am probably.He reached Delhi from Kolkata on AI-023 on 21st november.Once reaching in JFK airport he found that one bag of him was missing.So he lodged the complaint there and the airport personnel told him they are well aware about this and the luggage did not loaded in AI-101 from Delhi itself and they will let him know within 2-3hours. Afetr that they did not bother to contact and let my friend know the status.Also when i called from india they told it will take 24-48 hours to track.Why they are unable to provide proper information.There is no proper customer policy and the personnel in the phone seems very irresponsible.Who will compensate for this harassment caused to my friend?He is all alone there and his several important and necessary belongings are there in that Backpack.Luggage number for reference-AI645848. Please help.
He wants his luggage back as soon as possible.

My air india flight no AI 516 suppose to depart from bangalore to hyderabad on 18th at 7:10 pm, at 6:30 pm they announced of sudden delay for more than 4 hrs due to technical reason, no assurance on further action.than when flight left at 11:30 pm and someone from air india mr.kumarswami verbaly commited to me and few other passangers for the arrangement of drop service at the midnight 2 am. from air india staff hyderabad airport to our destination in hyderabad. once flight landed in hyderabad and when we contacted mr.trivedi of air india he simply refused to offer any such services and showed complete ignorance, due to which i was left in the middle of the road at midnight 2 am. to face the ordeal. now what i want is.. 1) full refund of ticket coz flight was delayed for more than 2 hrs due to technical reason. 2) compasation for the false commitment by air india staff. *note my boarding pass copy is attached.

I, Suresh Chandra Mishra am a frequent flyer to USA by business class with frequent flyer ac no[protected]and travelled with my wife Geeta Mishra( Frequent flyer ac no[protected] My wife got her pass word but I am yet to get the same even if tried 4 times through my nephew Mr DK Satpathy. It seems there was some mistake in e mail ID which was wrongly reported . The correct e mail id is [protected]@yahoo.com. We came from USA on last 28th June 2015( Ticket nose[protected] and 26) and will be going gain on 11th Dec 2015 and returning on 15th Sept 2015( Ref[protected] and 959). Since for free mileage 6 months allowed, kindly I may be issued the password at the earliest instead of two weeks as informed by customer staff. Thank. Surest Chandra Mishra Dani Bandh VSS Marg Sambalpur Odisha PP No H 7355491 E mail : [protected]@yahoo.com mobile [protected]

i am harshad shah from ahmedabad me & my family book ticket from ahmedabad to kathmandu gds pnr number : ZNB9XE trough jain insurance & travel servicers in ahmedabad, book on 7/10/21015.On journary dates 12/11/2105 al-14 from ahmedabad to delhi passenger names as 1) Harshad Shah 2) Rajni Shah 3) Diya Shah 4) Khushi Shah 5) Nihit Shah times 10.10 PM from ahmedabad to delhi we stay all night in visitors longs in delhi airport next day at time of departure they make problems of identification that passport or voteing card is valid only not adhar card or drive liance or pan card in delhi airport for boarding in fight, they not allowed for fight as per rule than not allowed as from ahmedabad at middle of journery with small children with me all my booking for kathmandu & all trips expneses loss due to our authiourity in airpot at double money to back from delhi to ahmedabad as per our authourity adhar card or drive liance or pancard are not valid in india . So i am requesting to takes notes of problesm face by my family .

My PNR is HGCPX Air india flight no AI-101 from Mumbai to New Delhi dated 15.11.15 .Departure time was 9.30 pm Due to heavy traffic in the evening from people returning from their vacation i reached the counter at 8.50 pm. 5 minutes delay the Air line staff refused to issue me boarding pass.
I requested that i have a very urgent work in Delhi & i am only 5 minutes late & i do not have any luggage.
The four old & arrogant staff were busy talking on their moblie phones & not listening to my request.
Due to these kind of behaviour Air India is the dirtiest Air line of the country.
No body wants to travel by Air India but due to non availability in other Airlines we are forced to go by Air India
I saw many people requesting to them for various reasons but they did not bother to listen to anybody & continued to talk on phones.
Will the Airline take notice of these thousands of complaints & take corrective actions against people misbehaving with their customers .
Hope anybody take notice & improve the behaviour & operations of the national carrier & make it a preferred Air line
Regards. Bijendra singh Kaintura.
My mail id is [protected]@rediffmail.com

Sir
I KEPT MY SAMSUNG MOBILE BLACK IN COLOUR GRAND TWO MODEL EMI [protected]/01 [protected]/01 valur Rs about 30000. FOR CHARGING IN THE LOBBY AT TERMINAL THREE NEW DELHI DEPARTURE ON 15TH NOVEMBER 2015 AT 10.30 AM. I WAS TRAVELLING FROM DELHI TO JAMMU BY FLIGHT NO. AI 821. iT WAS IN LOBBY WHICH IS BELOW FLOOR OF THE PLAZA PREMIUM LODGE AND SURROUNDED BY BOOKSHOP, SAMSUNG SHOP AND GARMENTS SHOP N( THERE WERE TWO SIMS IN MOBILE [protected], [protected].The gate no 36 opened and i moved towards gate no 36 with my husband at 10.30. I boarded at 10.35. At 10.40 I found that I have left my mobile in the lobby. I immediately rushed back to boarding gate to allow me to collect my mobile or send some staff to bring my mobile back, But the airindia staff was so arrogant that instead of helping us they just mentioned we will de board you and we do not bother about any complaint if you make against us" I requested the lady staff who was collecting the boarding pass at boarding gate.They just said go and make complaint to GMR.I lost my mobile because of non cooperation of Air India staff.It would have taken just 5-10 minutes to collect my mobile.

Sir I booked flight no AI 821 from new delhi to srinagar dated 12 nov 15.but when i reached the check in counter i was informed that one seat is available in AI 825.so i agreed to board the flight AI825 but didnt get any other proof except boarding pass. I reguested several times for an email regarding the change of flight because its urgently required for official purpose.but no one has responded so far even after several request.and morever the way their staff at t-3 has spoken is pathetic. So i request you to pl take some action regarding the same E ticket no[protected] Dt 12 nov 15

Flight number AI 126, Chicago to Delhi arrival date on 8th November 2015 . Air hostess was showing more attitude towards travelers, she is shot hair dark lady ( don't know name) who is giveing answers irrespectivly, irresponsible way with all the travelers, she even don't want to say sorry for her mistakes . Showing her won forestation on ppl with no reason, this should be taken care by the management authority, it is 16 hrs journey some r with little kids, elders, single moms with baby's who need help either then this ..

Sir,
I am, Mr. Swapan Kumar Ghosh booked a Return Air Ticket in the Name of SAYANI GHOSH by my SBI Card NO.[protected] dated 30/10/2015, but the ticket
was not issued. My SBI Card Account is showing the debit entry of Rs.3722.00 and amount has been paid to Go Airlines India Ltd. On enquiry I do find any PNR
No. for this transaction made dated 30/10/2015. So, I request you to lookinto the matter and arrange to refund the said amount by credit to my Card Account under
advise to e-mail address [protected]@gmail.com.

My name is Shrutika Jain and I travelled from Mumbai to Kolkata today ( 5th Nov'15 ) at 6:10 am from Air India flight AI 0675. I had requested for a Vegetarian Jain Meal while booking the ticket, but wasn't served the same. When I asked for a reason from the crew, they said there were not briefed about the request, and thus ended up giving the two jain meals available with them to two passengers who asked for it before my turn came. They said this is the airlines fault and were really apologetic on their behalf. My seat was 8C. My FF No is[protected] I want a compensation for the same. I am a strict Jain and it is really difficult for me to manage my meals when travelling, and I though Air India would ease my situation a bit, but I was wrong. I was served bun, croissant, fruits and coffee instead; but that is not enough. The papaya was rotten, and the cup served was dirty. Highly disappointed with the Airline company.

I was returning from bagdogra from my vacation and unfortunately Air India was the only airline I could choose. All my flights from kochi to bagdogra and return (total of six) weren't on time. But the icing on the cake was on my leg from Mumbai to kochi on 21jun 15, the airlines lost one of my baggage. Something that was very important to me. It has been more than four months, the airlines has not once contacted me, have any support in tracing my bag nor even compensating for my loss. I take time out of my office to visit them every week. Everytime Its the same procedure. They send me back promising to call me first thing next morning but till today not a single call or correspondence has originated from air India to address my greviance.