Air India Complaints & Reviews

Date of the incident - 26/12/2015 Name of passengers - Raymund Peter & Shalini Choudhary Flight number - AI 265 Description - We were flying to Mali for our honeymoon from Bangalore and the flight we booked was at 7:30. While we were checking in the Air India staff informed us that the flight has been cancelled and we have been rescheduled for the flight at 11:30. We did not receive any emails or calls notifying us of this change. Additionally, the Air India ground staff mixed up our PNR with someone else's and quite incompetent. Since we were not informed about the flight change we could not change the connecting seaplane tickets from Mali to the resort which cost us 500 US dollars per person (1000 USD total). We had to book another Seaplane ticket which was only available in the evening so we also missed out on half a day in the resort. Desired Resolution: We need a refund for the Seaplane tickets which cost us 1000 USD in total.

We all have booked tickets separately for each person. Accidentally, ticket of Mr. Sonkar booked for different flight from air India website. So we requested Air India call centre to change the flight from 08.35 am to 06.15 am along with other family relatives. Which they accepted and rectified details internally and happily as there was ample tickets were available. At the time of change request call centre attendant clearly informed to us there won't be additional charges levied and all details are internally confirmed. As a proof they suggested to use attached copy of tickets to use which is generated through Air India website. That day happily we reached at Mumbai airport by 4.30 AM but at the time of check in Duty Officer Ms. Revathi misbehaved with us and said we have defrauded with Air India. She denied to give boarding pass to Mr. Sonkar on account of fraudulent transaction and said she has cancelled the ticket without assigning any reasons and flight of 6.15 was closed. Even we requested to assist us to catch at least our original flight of 8.35 which she again denied and said."Tum saala, BHAIYAAA log Air India ko barbaad kar dega...fraud karke..." Immediately, we spoke to call centre employee Mr. Peter Mondal for assistance and after around 1/2 hrs. He informed that he is not able to help us as Ms. Revathi is not listening him also and barred from to make any changes in system. He also suggested to make complaint on email ids- 1) call.[protected]@airindia.in, 2) call.[protected]@airindia.in, 3) [protected]@airindia.in to take the whole matter with concern authority to address it internally for refund and compensation. Internal investigation will be initiated against concern employees for harassment and misbehaviour. After exhausting with all, we again purchased ticket by making of Rs.10600/- cash at counter to catch up flight of 8.35am. We have made several complaints within AIR INDIA on 14/11/2015, 20/11/2015 and 03/12/2015 but no solution/ answer given to me. Even my ticket amount is also not refunded by them. This whole episode is shameful to Air India and for customer like us it's mental and monetary harassment. We now requesting to Police Officials to your good self for justice and proper investigation of any scam within AIRINDIA and against Ms. Revathi under atrocity act for misbehaviour and mental harassment inclusive o[censored]sage of abusive language/word. Under the present facts and circumstances stated above, it is, therefore requested you to register an FIR against above named person and associates of AIR INDIA under appropriate provisions for deficiency in service, harassment and Atrocity Act, for uses of abusive language/words.

What in this world has made you guys delay a flight by 3 hrs 45 mins?? A flight AI-605 which was supposed to take off from mumbai at 9 pm earlier tonight finally took off a few minutes back. Can someone clarify what are those "operational issues"? Why wouldn't someone prefer a private airline? The cancellation charges are free after one hour but what's the point if you inform so late, how is someone supposed to arrange a back-up in such a short span of time. Airlines should payback the entire amount of this flight or else offer a free one-way ride as compensation. I booked this flight for my wife so that she can reach Delhi at around 11:10-11:20, and we can reach our home n give my mother a surprise on her birthday. But, Air India screwed all our plans. This is an absolute example of emotional set back. Regards Manish Sharma [protected]

I was suppose to travel by air India flight on 1.12 .15 however due to some medical complication I could not travel when I tried canceling my tickets online it showed "cancellation not permiteed online" when contacted helpdesk cancelled the tickets for me but asked me to send an e-mail for refund. I sent the mail on 30.11 itself mentioning all required details. Now even after 15 days of sending the mail and reminders I have not yet received the refund. The help desk is unable to check refund status and asked me to contact e-commerce. When I tried calling that number it says "the number cannot be contacted"

I have booked airindia flight from del to vijayawada .However at delhi i have been given boarding upto hyderabad and told necessary arrangements made at hyderabad for further travel from hyd to vijayawada .However no such arrangements made, hyderabad counter staff told me that full refund will be processed .Until now refund was not processed .Lastly i have not been informed of cancellation .

I had booked flights from Delhi to San francisco for my parents Three days ago, my Mom found out that she needs a heart surgery immediately. My dad has to be with her for the surgery. When I called Air India customer support, informed them about the situation and requested for a cancellation, the representative on the other side told me that I will have to pay the penalty for cancellation. This medical emergency doesn't fall under Air India's cancellation policy of full refund without penalty. I was surprised to hear that. I had made bookings on other domestic airlines here in the US and none of those airlines even flinched to cancel the tickets without penalty. How is a person supposed to fly if they have to undergo a surgery. I requested the rude rep to transfer me to her supervisor, and in turn she transferred me to the escalation department after putting me on hold for almost an hour. The rep in escalation department told me to send an email to the [protected]@airindia.in requesting for cancellation and refund. I sent an email to the e-commerce group requesting cancellation on Dec 12, since the reservation was made online. I did not hear back from them in 48 hours. When I called back the customer service dept again, I was told that was not the right procedure, that I had to cancel the ticket on phone first and then send an email to the ecommerce address. What I don't understand is why did the ecommerce/sales group not reply back stating the same. Every time I call the customer service dept now, they tell me that we hear the recording of what the call center told you on friday and take action accordingly. They tell me that they will call me after 2 hours and then no calls. This has been ongoing through out the day. I have called them three times now in last six hours with no call back. They put me on hold for hours. Its like their delaying tactic, so that the customer would give up. Its like they are running a scam, to cheat customers. It is unbelievable that a company like Air India has such untrained, unorganized and a cheating customer care department. What do I have to do to get attention from anyone in AirIndia. I am so exhausted. I feel like I will have to lose Rs.1.5 Lakh that I spent on tickets, because AirIndia is trying to fleece its customer.

Sir/Madam I travelled with my wife to fron Hyderabad to Lucknow on 10th Dec2015, flight no AI759 seat no28D and in flight noAI431seat no 31 F.I used medicine in Flight noAI 431.mobile was in flight mode. I kept mobile on my seat but some time it rollled down.I nqu inquire the case from cleaning vendor or security

I Dr Rishi Bansal would hereby like to express dis-satisfaction of boarding flight Air india AI-035 on 27th of Nov 2015 morning at 5.10am. I had booked one stop flight no. AI-439, from new Delhi to kochi which was later changed to direct flight AI 035, after telephonic conversation on 23/11/2015. No written proof in the form of SMS or email was sent to me despite request for the same. Secondly, regarding the misbehaviour of Air India ticket counter staff Mr Santosh. Talking with him in the same context, he refused to take the responsibility of AIR INDIA. When I showed the proof of call recording, then he along with Mr Sarvesh Kumar said "TICKET CANCEL KARAO AUR DOOSRI AIRLINE SE TRAVEL KAR LO HUM TUM JAISE LOGON KE LIYE BAIDHE NAHIN HAIN". He also told me "TUM JAISE LOGON KO SASTI TICKET MIL JAAYEGI TOH PHIR AIR INDIA MAIN AA JAOGE". He also abused me which cannot be written. When my wife intervened into the matter they misbehaved with her as well. When I tried to record the whole incident into my mobile he took my tickets and told me that we will be thrown out by the security staff and was forced to delete the recording. These things can be checked by CCTV footage if available. This was a lifetime bad experience by airline company and thought of sharing my experience with the authorities so that this thing does not happen with other passengers. Henceforth I will think twice before booking the air India tickets. Hoping to intervene into the matter and respond Dr Rishi Bansal 12, Gajanan Nagar, Shahganj, Agra PNR-HR7MM Booked Request id-GOFLDAPIHDFC9e30f[protected]

I travelled on 30 Nov 2015, in AI 156 from Delhi to goa. The. Behaviour of cabin crew Mr Pankaj was very rude and he failed to perform the duties he is hired for. I had given preference of three seats together, as I was travelling with wife, and two children including one infant. Still was given seats 22f, 23 d and 29 a. Cabin crew did not help at all in accommodating us. After I requested other passengers and managed all three seats in 22 d, e, f. Mr pankaj came and asked us to shift to 23 a, b, c as the seat 22 d e, f did not have extra oxygen mask for the infant. In today's era its surprising to find d that this allotment could not be done at counter itself. Through out this Mr pankaj offered least help in shifting me and my family. After the lunch was served, Mr pankaj came to collect the used trays. Wherein he was asking passengers to pick up their used plates and hand over to him. When I asked him to pick up the used tray from my seat, which was aisle seat, Mr pankaj refused. He was rude enough to tell me that he Weill not touch used and dirty trays. I called up senior cabin crew and explained the whole episode. The lady in charge of cabin crew was very polite and apologised for her junior's behaviour. This behaviour of cabin crew is highly unprofessional. The senior cabin crew did expressed her inability in correcting and teaching the young cabin crew. Mr pankaj on being asked his full name, rudely replied to me that i can do whatever and first name is enough for that. Mr pankaj failed to do his duty, in providing any assistance to passenger, when i asked for seats. Mr pankaj refused to pick up used tray after lunch. Mr pankaj misbehaved with passenger and raised his voice, and refused to give his full name. On being asked for complaint book, he provided feedback assessment performance.

PNR : YG6YZ Date 07/12/2015, AI263
Eticket no :[protected]
Passenger name : Ramakrishnan subramani (mobile no.)

Ticket booked and cancelled by Rani L mobile no.
Frequent flyer no.[protected]

Was not able to contact AI customer care from chennai, Trivandrum and banglore. Personally went to AI office at vellayambalam Trivandrum and gave the eticket details to cancel. But it was not done. Finally I cancelled from website because previously customer care have told me that refund will be given only if cancelled before the date of journey.

I could finally contact AI customer care on 7/12/2015 and they confirmed that full refund will be given and asked me to send email to eccorce.airindia.in along with the eticket details which I have already done on 6/12/15 itself.

I have done so many cancellations before and Airindia takes atleast 10-15 days to credit the refund and in one case (which I have send mails so many times) they have not refunded at all. But in this case which AI have to give full refund due to the flight cancellations, the refund of Rs.947 (after reducing all cancel fees etc) was credited next day itself. Is this to avoid giving the full refund. ?

I did my online reservation for the flights but they confirmed my tickets without even asking for OTP number n directly payment was charged on my card n without being OTP asked i booked for second time as i got d payment deduction msg after almost 45 min and now i am charged for 2 tickets n thz tickets are NON CANCELABLE n either thy r ans thr toll free number so tht i cn atleast transfer my 1 ticket for January i need a ans 2 this issue

Sir, I had booked ticket on 11.09.215 from Dehra dun to Pune by Air India flight for the journey on 26th of nov. Ticket no[protected] time was 13.45 from dehra dun and from delhi it was 16.40. On 25th nov. at 10.21 am they sent me a message that time has been changed of flt AI9610 from Dehradun to Delhi and flt will take off at 1830. It was very much inconvenient for me as I had to join my Duty on 26th and my connecting flt was at 1640 from Delhi. I consult to the help desk of Air India and requested them to provide me a seat on any flt from Dehra dun so that I can catch my on ward flt from Delhi but they did n't help me and refused to provide seat on another flight. I am very sorry to say that so big organisation they have cheated me and didn't help. Now I request you to refund my ticket price I had paid from Dehra Dun to Delhi. My agent is Kanika travels NEP-864 phone no-[protected] email id- [protected]@gmail.com. Hope I will get justice and refund too. Utkarsha Chhetri.

I have booked ticket on 19 oct 15 for travel from delhi to leh. however the travel could not take place and the same was cancelled. it was intimated that no show charges will be deducted and remaining will be refunded since it is booked under LTC fares. however 54 days past no refund has been provided. the matter complained to there ecommerce.airindia and call centre[protected] umpteen number of time but no response. matter also written to there head office. an amount of 7529/- stuck with airlines. pl assit

Booking Ref: 8IAJLT Airline Ref : JFC9G Travel dates 11-Jul-2015/19-Jul-2015 I had called customer care to advance my return tickets. Customer care promptly advanced the tickets and asked me to pay differential amount in 1 hour (before 9:40 PM) at the Air India terminal in Chennai. When I got to the terminal around 9:30 PM the international counter was closed and the domestic counter refused to accept payment. Basically they left me with no way to make the payment while giving me a deadline of 1 hour. I was told to come back next morning 7:00 AM. When I got there the next morning I was told that the ticket had been cancelled due to non-payment and there is nothing that can be done. I finally booked a new ticket for the day after and flew out. Not only did I have to spend 2 days running around the airport, I had to pay an additional 35, 000 INR for fresh tickets. After getting back I contacted booking agent to see if the return ticket which was cancelled to due inefficiency from Air India customer care can be refunded and that was refused.

We booked tickets for air india on 20-11-15 from Hyd. to Vizag and return on 22-11-15.We couldnot travel in the air india because on 20th we reached a bit late so we couldnot board it that is our fault but in return we couldnot travel as the office people cancelled our return ticket without our notice.It happened like this, on 20th when we couldnot travel by air india, we approached air india office staff and asked what to do? They told that we cannot do anything, then they asked us do you want to cancel the ticket.We thought they are going to cancel the onward ticket but we dont know that she is cancelling the return ticket.Actually we travelled to Vizag by Indigo flight on the day and wanted to return by Air india booked ticket but when we reached the air port in return we came to know that the return ticket was cancelled already.You know how much pain we had to return to Hyd.So we want to complain on the staff of Air India that they carelessly without proper understanding simply cancelled our tickets leading to our trouble.It incurred much monetary loss also. The details of the tickets are passenger name Chiniga Venkateswara rao flight Air India AI 952 Hyd . to Vizag on 20-11-15 departure time 06.50am, return on 22-11-15 Air India AI 951 from VTZ to Hyd. departure time 6 pm.My wife name Yadava Vasudha for the same flights.

Air India cancelled our flight from Delhi to Goa AI659 at1700 on 28 November.. We had less than a day notice. We are on an organised tour. We had to cut our day short and go to the airport to find another flight. We are a group of 12. Our guide eventually got us on a flight via Mumbai AI102 boarding 15.55. Then it was delayed and we missed our connection to Goa. Air India said they would get us on flight next morning and provide a hotel. But instead they made us wait many hours standing in the terminal until midnight away from the departures lounge nd without any access to water or food. They finally allowed us into their Loyalty Lounge where we had refreshments. Everyone was very tired ecause we had little sleep the previous nigbt when we had travelled by train from Jodhpur in a crowded three tier sleeper. We had to wait 5 hours. We finally boarded a flight departing 6.00 for Goa. We lost our prepaid night at the hotel and our morning tour and our time in Goa had to be rearranged. We request compensation. An appropriate amount is USD125 each. This is a modest request.

I had booked flight tickets on 08/04/2015 for my family from Kochi to Visakhapatnam(change of plane at Mumbai) to travel on 26/10/2015. However, on 21/10/2015, I was informed by the call centre that the flights were rescheduled and the connection from Mumbai to Visakhapatnam was not possible. Hence, I contacted the reservation department and requested to make some alternate arrangements. But, he tried some options and expressed his helplessness to do anything. He suggested me to cancel the tickets fully or partially and offered full refund of the unused part of ticket. Since, there was no other options, I cancelled the section from Mumbai to Visakhapatnam and booked tickets in some private airlines to reach Visakhapatnam on the same day by paying very high price. However, on 26/10/2015, the Air India flight from Kochi took off only at 11.30hrs(08.25 ETD)and reached Mumbai about 3 hours late and we missed the connection flight. We approached the Air India authorities at the airport and requested to make some alternate arrangements. They washed their hands by telling technical reasons. My daughter, who is studying in IIT, Kharagpur was required to reach there by 27th morning. So I took tickets in other airline and reached Hyderabad and took a train from there reached Visakhapatnam on 27th evening. All these troubles were occurred mainly due to the rescheduling of the original AI flights from COK-BOM & BOM-VTZ in the first place and also due to the inordinate delay of AI682 from Kochi to Mumbai. I lost more than one day time and about Rs 50, 000/- due to the irresponsible behaviour of the airlines. I would not have lost this amount, had Air India made some alternative arrangements when they re-scheduled their flight. I have already complained to the airlines, but they refused to compensate anything.

My friend Subhabrata Dey was travelling to JFK airport from Indira Gandhi International airport on 22nd November, 2015 on AI-101.Flight time was after 1:00 am probably.He reached Delhi from Kolkata on AI-023 on 21st november.Once reaching in JFK airport he found that one bag of him was missing.So he lodged the complaint there and the airport personnel told him they are well aware about this and the luggage did not loaded in AI-101 from Delhi itself and they will let him know within 2-3hours. Afetr that they did not bother to contact and let my friend know the status.Also when i called from india they told it will take 24-48 hours to track.Why they are unable to provide proper information.There is no proper customer policy and the personnel in the phone seems very irresponsible.Who will compensate for this harassment caused to my friend?He is all alone there and his several important and necessary belongings are there in that Backpack.Luggage number for reference-AI645848. Please help.
He wants his luggage back as soon as possible.

My air india flight no AI 516 suppose to depart from bangalore to hyderabad on 18th at 7:10 pm, at 6:30 pm they announced of sudden delay for more than 4 hrs due to technical reason, no assurance on further action.than when flight left at 11:30 pm and someone from air india mr.kumarswami verbaly commited to me and few other passangers for the arrangement of drop service at the midnight 2 am. from air india staff hyderabad airport to our destination in hyderabad. once flight landed in hyderabad and when we contacted mr.trivedi of air india he simply refused to offer any such services and showed complete ignorance, due to which i was left in the middle of the road at midnight 2 am. to face the ordeal. now what i want is.. 1) full refund of ticket coz flight was delayed for more than 2 hrs due to technical reason. 2) compasation for the false commitment by air india staff. *note my boarding pass copy is attached.

I, Suresh Chandra Mishra am a frequent flyer to USA by business class with frequent flyer ac no[protected]and travelled with my wife Geeta Mishra( Frequent flyer ac no[protected] My wife got her pass word but I am yet to get the same even if tried 4 times through my nephew Mr DK Satpathy. It seems there was some mistake in e mail ID which was wrongly reported . The correct e mail id is [protected]@yahoo.com. We came from USA on last 28th June 2015( Ticket nose[protected] and 26) and will be going gain on 11th Dec 2015 and returning on 15th Sept 2015( Ref[protected] and 959). Since for free mileage 6 months allowed, kindly I may be issued the password at the earliest instead of two weeks as informed by customer staff. Thank. Surest Chandra Mishra Dani Bandh VSS Marg Sambalpur Odisha PP No H 7355491 E mail : [protected]@yahoo.com mobile [protected]