Air India Complaints & Reviews

We booked tickets for air india on 20-11-15 from Hyd. to Vizag and return on 22-11-15.We couldnot travel in the air india because on 20th we reached a bit late so we couldnot board it that is our fault but in return we couldnot travel as the office people cancelled our return ticket without our notice.It happened like this, on 20th when we couldnot travel by air india, we approached air india office staff and asked what to do? They told that we cannot do anything, then they asked us do you want to cancel the ticket.We thought they are going to cancel the onward ticket but we dont know that she is cancelling the return ticket.Actually we travelled to Vizag by Indigo flight on the day and wanted to return by Air india booked ticket but when we reached the air port in return we came to know that the return ticket was cancelled already.You know how much pain we had to return to Hyd.So we want to complain on the staff of Air India that they carelessly without proper understanding simply cancelled our tickets leading to our trouble.It incurred much monetary loss also. The details of the tickets are passenger name Chiniga Venkateswara rao flight Air India AI 952 Hyd . to Vizag on 20-11-15 departure time 06.50am, return on 22-11-15 Air India AI 951 from VTZ to Hyd. departure time 6 pm.My wife name Yadava Vasudha for the same flights.

Air India cancelled our flight from Delhi to Goa AI659 at1700 on 28 November.. We had less than a day notice. We are on an organised tour. We had to cut our day short and go to the airport to find another flight. We are a group of 12. Our guide eventually got us on a flight via Mumbai AI102 boarding 15.55. Then it was delayed and we missed our connection to Goa. Air India said they would get us on flight next morning and provide a hotel. But instead they made us wait many hours standing in the terminal until midnight away from the departures lounge nd without any access to water or food. They finally allowed us into their Loyalty Lounge where we had refreshments. Everyone was very tired ecause we had little sleep the previous nigbt when we had travelled by train from Jodhpur in a crowded three tier sleeper. We had to wait 5 hours. We finally boarded a flight departing 6.00 for Goa. We lost our prepaid night at the hotel and our morning tour and our time in Goa had to be rearranged. We request compensation. An appropriate amount is USD125 each. This is a modest request.

I had booked flight tickets on 08/04/2015 for my family from Kochi to Visakhapatnam(change of plane at Mumbai) to travel on 26/10/2015. However, on 21/10/2015, I was informed by the call centre that the flights were rescheduled and the connection from Mumbai to Visakhapatnam was not possible. Hence, I contacted the reservation department and requested to make some alternate arrangements. But, he tried some options and expressed his helplessness to do anything. He suggested me to cancel the tickets fully or partially and offered full refund of the unused part of ticket. Since, there was no other options, I cancelled the section from Mumbai to Visakhapatnam and booked tickets in some private airlines to reach Visakhapatnam on the same day by paying very high price. However, on 26/10/2015, the Air India flight from Kochi took off only at 11.30hrs(08.25 ETD)and reached Mumbai about 3 hours late and we missed the connection flight. We approached the Air India authorities at the airport and requested to make some alternate arrangements. They washed their hands by telling technical reasons. My daughter, who is studying in IIT, Kharagpur was required to reach there by 27th morning. So I took tickets in other airline and reached Hyderabad and took a train from there reached Visakhapatnam on 27th evening. All these troubles were occurred mainly due to the rescheduling of the original AI flights from COK-BOM & BOM-VTZ in the first place and also due to the inordinate delay of AI682 from Kochi to Mumbai. I lost more than one day time and about Rs 50, 000/- due to the irresponsible behaviour of the airlines. I would not have lost this amount, had Air India made some alternative arrangements when they re-scheduled their flight. I have already complained to the airlines, but they refused to compensate anything.

My friend Subhabrata Dey was travelling to JFK airport from Indira Gandhi International airport on 22nd November, 2015 on AI-101.Flight time was after 1:00 am probably.He reached Delhi from Kolkata on AI-023 on 21st november.Once reaching in JFK airport he found that one bag of him was missing.So he lodged the complaint there and the airport personnel told him they are well aware about this and the luggage did not loaded in AI-101 from Delhi itself and they will let him know within 2-3hours. Afetr that they did not bother to contact and let my friend know the status.Also when i called from india they told it will take 24-48 hours to track.Why they are unable to provide proper information.There is no proper customer policy and the personnel in the phone seems very irresponsible.Who will compensate for this harassment caused to my friend?He is all alone there and his several important and necessary belongings are there in that Backpack.Luggage number for reference-AI645848. Please help.
He wants his luggage back as soon as possible.

My air india flight no AI 516 suppose to depart from bangalore to hyderabad on 18th at 7:10 pm, at 6:30 pm they announced of sudden delay for more than 4 hrs due to technical reason, no assurance on further action.than when flight left at 11:30 pm and someone from air india mr.kumarswami verbaly commited to me and few other passangers for the arrangement of drop service at the midnight 2 am. from air india staff hyderabad airport to our destination in hyderabad. once flight landed in hyderabad and when we contacted mr.trivedi of air india he simply refused to offer any such services and showed complete ignorance, due to which i was left in the middle of the road at midnight 2 am. to face the ordeal. now what i want is.. 1) full refund of ticket coz flight was delayed for more than 2 hrs due to technical reason. 2) compasation for the false commitment by air india staff. *note my boarding pass copy is attached.

I, Suresh Chandra Mishra am a frequent flyer to USA by business class with frequent flyer ac no[protected]and travelled with my wife Geeta Mishra( Frequent flyer ac no[protected] My wife got her pass word but I am yet to get the same even if tried 4 times through my nephew Mr DK Satpathy. It seems there was some mistake in e mail ID which was wrongly reported . The correct e mail id is [protected]@yahoo.com. We came from USA on last 28th June 2015( Ticket nose[protected] and 26) and will be going gain on 11th Dec 2015 and returning on 15th Sept 2015( Ref[protected] and 959). Since for free mileage 6 months allowed, kindly I may be issued the password at the earliest instead of two weeks as informed by customer staff. Thank. Surest Chandra Mishra Dani Bandh VSS Marg Sambalpur Odisha PP No H 7355491 E mail : [protected]@yahoo.com mobile [protected]

i am harshad shah from ahmedabad me & my family book ticket from ahmedabad to kathmandu gds pnr number : ZNB9XE trough jain insurance & travel servicers in ahmedabad, book on 7/10/21015.On journary dates 12/11/2105 al-14 from ahmedabad to delhi passenger names as 1) Harshad Shah 2) Rajni Shah 3) Diya Shah 4) Khushi Shah 5) Nihit Shah times 10.10 PM from ahmedabad to delhi we stay all night in visitors longs in delhi airport next day at time of departure they make problems of identification that passport or voteing card is valid only not adhar card or drive liance or pan card in delhi airport for boarding in fight, they not allowed for fight as per rule than not allowed as from ahmedabad at middle of journery with small children with me all my booking for kathmandu & all trips expneses loss due to our authiourity in airpot at double money to back from delhi to ahmedabad as per our authourity adhar card or drive liance or pancard are not valid in india . So i am requesting to takes notes of problesm face by my family .

My PNR is HGCPX Air india flight no AI-101 from Mumbai to New Delhi dated 15.11.15 .Departure time was 9.30 pm Due to heavy traffic in the evening from people returning from their vacation i reached the counter at 8.50 pm. 5 minutes delay the Air line staff refused to issue me boarding pass.
I requested that i have a very urgent work in Delhi & i am only 5 minutes late & i do not have any luggage.
The four old & arrogant staff were busy talking on their moblie phones & not listening to my request.
Due to these kind of behaviour Air India is the dirtiest Air line of the country.
No body wants to travel by Air India but due to non availability in other Airlines we are forced to go by Air India
I saw many people requesting to them for various reasons but they did not bother to listen to anybody & continued to talk on phones.
Will the Airline take notice of these thousands of complaints & take corrective actions against people misbehaving with their customers .
Hope anybody take notice & improve the behaviour & operations of the national carrier & make it a preferred Air line
Regards. Bijendra singh Kaintura.
My mail id is [protected]@rediffmail.com

Sir
I KEPT MY SAMSUNG MOBILE BLACK IN COLOUR GRAND TWO MODEL EMI [protected]/01 [protected]/01 valur Rs about 30000. FOR CHARGING IN THE LOBBY AT TERMINAL THREE NEW DELHI DEPARTURE ON 15TH NOVEMBER 2015 AT 10.30 AM. I WAS TRAVELLING FROM DELHI TO JAMMU BY FLIGHT NO. AI 821. iT WAS IN LOBBY WHICH IS BELOW FLOOR OF THE PLAZA PREMIUM LODGE AND SURROUNDED BY BOOKSHOP, SAMSUNG SHOP AND GARMENTS SHOP N( THERE WERE TWO SIMS IN MOBILE [protected], [protected].The gate no 36 opened and i moved towards gate no 36 with my husband at 10.30. I boarded at 10.35. At 10.40 I found that I have left my mobile in the lobby. I immediately rushed back to boarding gate to allow me to collect my mobile or send some staff to bring my mobile back, But the airindia staff was so arrogant that instead of helping us they just mentioned we will de board you and we do not bother about any complaint if you make against us" I requested the lady staff who was collecting the boarding pass at boarding gate.They just said go and make complaint to GMR.I lost my mobile because of non cooperation of Air India staff.It would have taken just 5-10 minutes to collect my mobile.

Sir I booked flight no AI 821 from new delhi to srinagar dated 12 nov 15.but when i reached the check in counter i was informed that one seat is available in AI 825.so i agreed to board the flight AI825 but didnt get any other proof except boarding pass. I reguested several times for an email regarding the change of flight because its urgently required for official purpose.but no one has responded so far even after several request.and morever the way their staff at t-3 has spoken is pathetic. So i request you to pl take some action regarding the same E ticket no[protected] Dt 12 nov 15

Flight number AI 126, Chicago to Delhi arrival date on 8th November 2015 . Air hostess was showing more attitude towards travelers, she is shot hair dark lady ( don't know name) who is giveing answers irrespectivly, irresponsible way with all the travelers, she even don't want to say sorry for her mistakes . Showing her won forestation on ppl with no reason, this should be taken care by the management authority, it is 16 hrs journey some r with little kids, elders, single moms with baby's who need help either then this ..

Sir,
I am, Mr. Swapan Kumar Ghosh booked a Return Air Ticket in the Name of SAYANI GHOSH by my SBI Card NO.[protected] dated 30/10/2015, but the ticket
was not issued. My SBI Card Account is showing the debit entry of Rs.3722.00 and amount has been paid to Go Airlines India Ltd. On enquiry I do find any PNR
No. for this transaction made dated 30/10/2015. So, I request you to lookinto the matter and arrange to refund the said amount by credit to my Card Account under
advise to e-mail address [protected]@gmail.com.

My name is Shrutika Jain and I travelled from Mumbai to Kolkata today ( 5th Nov'15 ) at 6:10 am from Air India flight AI 0675. I had requested for a Vegetarian Jain Meal while booking the ticket, but wasn't served the same. When I asked for a reason from the crew, they said there were not briefed about the request, and thus ended up giving the two jain meals available with them to two passengers who asked for it before my turn came. They said this is the airlines fault and were really apologetic on their behalf. My seat was 8C. My FF No is[protected] I want a compensation for the same. I am a strict Jain and it is really difficult for me to manage my meals when travelling, and I though Air India would ease my situation a bit, but I was wrong. I was served bun, croissant, fruits and coffee instead; but that is not enough. The papaya was rotten, and the cup served was dirty. Highly disappointed with the Airline company.

I was returning from bagdogra from my vacation and unfortunately Air India was the only airline I could choose. All my flights from kochi to bagdogra and return (total of six) weren't on time. But the icing on the cake was on my leg from Mumbai to kochi on 21jun 15, the airlines lost one of my baggage. Something that was very important to me. It has been more than four months, the airlines has not once contacted me, have any support in tracing my bag nor even compensating for my loss. I take time out of my office to visit them every week. Everytime Its the same procedure. They send me back promising to call me first thing next morning but till today not a single call or correspondence has originated from air India to address my greviance.

Date of flight: 29 October 2015. FLIGHT AI626 BOARDING TIME ON PRINTED TICKET 10H55. DEPARTURE TIME 11H20. ARRIVAL MUMBAI 13h55. However this flight only departed at 12h20 without notification to its clients. On the flight we received our vegetarian meal which seamed in order until later. It's seams like there was something wrong with the food as my husband and I became very ill with vomiting and running tummies. It could only have been the food we received on your flight as our daughter did not get sick and she did not eat the food on the flight. Please could you look into this matter. Other than the above the flight itself was good.

The flight timings of AI 102 on 4th Dec 2013 was changed from 1705 hr to 1425 hrs which was missed as no information was provided by email and or SMS. I had to spend a day extra in New York at my own expense. In spite of taking up the matter with AI in writing and visiting the New Delhi office more than once, the issue was not resolved and they maintained that they had tried to inform but my cell was not active which is incorrect. Thye has sent three emails regarding change of flight for onward journey but not a single one for return. I had spent almost $300 .

Booked ticket through make mytrip on7/10/2015 mumbai to tvm ticket showed drparture time 10.15 am terminal 1A went to terminal1A then directed to terminal2 at international terminal. collected boarding pass and cleared security check. realised the flight time is changed to 12.20 pm.for enquiry i was directed to one floor up after cancelling the security check..there only a lay incharge ofwheel chairs and no customer care personal. finally got this e mail adress.when down to the security check and to ghe gate no 44a as printed on the ticket. but the plane did not reach gate no 44a but 40a. on the whole i lost money, my day and had to walk a lot with my physical disability due to diabetics, blood presure etc. my adress:dr.gopinadhan, indraprasth karingannoor, kollam, kerala flit no667 mumbi tvm on 27/10/2015 seat no 7F how will air india make good of my losses?

I had planned to attend a wedding of one of my close friends in pondicherry (from mangalore) .i planned the trip 3 weeks in advance. Booked a return flight on 3rd OCT from pondicherry to bangalore AI9510: 25th OCT.
air India cancelled the flight, which is no surprise as nothing much can be expected of them. The problem is that they informed me 8 days prior to the journey with absolutely no alternative arrangements made. Infact when I called their call centre, the lousy executive hung up the call on me while I was speaking. This caused me to make hurried alternative arrangements by train and bus as the flight prices had, obviously, soared to double the price. And the refund money would not reach me for at least 15 days!

Our Air India PNR is ZBFF8.
Booking Itininery :

AI-880/IXB-DEL/03Nov and onward connecting flight AI-819/DEL-BDQ/03Nov.
The flight AI-880 has been re-scheduled and we received system generated message on 17Oct'15 which will mis-connect onward flight DEL-BDQ.
The option given by Air India - IXB station manager was to travel on DEL-AMD reaching late night.

Air India - IXB Station Manager has expressed in-ability provide taxi transportation from AMD-BDQ on Air India Cost.

When the ticket is booked with destination as BDQ, Air India unable to provide required transportation due it's flight re-schedule.

My e-mail ID : [protected]@yahoo.com ; yatin.[protected]@sita.aero

Hello, I have booked ticket to travel from hyd to varanasi on 4th Oct 2015 timing 6:20 AM departure.Air India AI-695, PNR: ZFM3ME. I was 50 mints before departure in the airport and I was trying to get self checking in the equipment but it was not working finally, when I reach the counter just 43 mints before they have not accepted although we are 4 members also with no check in laguage, they have not even tried or no proper response to help. I lost 70 k amount and also sentiment trip to varanasi. I am literally hurt and help less. Can u pls help me take some action in this regard. Thanks chakravarthi, [protected]