Air India Complaints & Reviews

Pls note 6 travelers (Names advised below ) booked Air India Flight to travel to UK ( Flight no AI131 & return (Flight no. AI130) for tour by Economy. 1) Mr. Maniklal M Shah 2) Mrs. Usha M Shah 3) Mr. Suresh Lodha 4) Mrs Chandrika Lodha 5) Mr. Mukesh Jhaveri 6) Mrs.Kokila Jhaveri On travelling date i.e 31st July’15 From Mumbai to UK- Flight no 131, Mrs. Usha M Shah ( Wife of Mr. Maniklal M Shah holding AI Frequent Flyer No. : AI[protected] was suffering with back pain & to avoid last minute cancellation of tour Mr. Maniklal M Shah planned to upgrade tickets to Business. While upgrading tickets from Economy to Business, AI staff member furnished them with information that they cannot use Lounged facilities after upgrading their tickets to Business, But a humble request was done by Mr. Maniklal M Shah to offer Lounge facilities as Mrs. Usha M Shah was suffering from Back pain, but their request was not considered. At last with no other option Mr. Maniklal Shah upgraded all 6 ticket by paying cost of total Rs 2, 28, 990 /- to Business . Mr. Maniklal M Shah is frequently flying with AI for his business tour & holding Frequent Flyer No . AI[protected], & was hoping Air India will consider his request but same was not done. This was really poor response from Air India. Also while returning on 14th Aug’15 with Flight no 130, again Mr. Maniklal Shah upgraded their tickets to Business & paid 3220 GBP (equals approx. Rs 329000/- ), Hoping that Mrs. Usha Shah’s back pain will be less while travelling back to Mumbai in Business . Again request was not consider to provide Lounge facilities (Which was clearly spell out to us by your staff- Handling staff). which would have helped sometime rest to Mrs. Usha Shah. before taking flight. At last after paying the ticket upgrading charges ( business) they were allocated below seat no. Seat no. 1 : D, F, H, J Seat no. 2 : D, F When all 6 passengers occupied their seats for travelling it was noticed that one of D seat was not functioning & when it was informed to the cabin in charge Mrs. Mehta, her answer surprised everyone. She informed that she knows about it & all other staff also knows that the seat is not functioning, but no action was taken for repair which might have helped passenger to have relaxed flight, This shows that no one bothered for passengers satisfaction & comfort as promised. This shows deficiency of service. While returning Business was completely full & result to shortage of Blanket & Duvet, also the food quality was not as per menu. So again deficiency in Air India Service. Overall upgrading tickets from Economy to Business was unsatisfactory due to poor response & deficiency in service. Looking at all above hassle faced by all passengers that too after paying extra cost to upgrade tickets from Economy to Business to have comfort was of no use. So want to reclaim our total ticket upgrading cost i.e Rs 228990+ Rs 329000 = Rs 557990/- ( In words : Five lakh Fifty Seven Thousand Nine Hundred & Ninety Only) Hope our reclaim request will be consider & ticket upgrading charges will be refunded to us. Thanks & regards Ashish Mascot International [protected]/[protected]

To: [protected]@airindia.in Subject: Insect found in meal AIR LINE REF.---- HGHWN BOOKING REF NO.[protected] IQYDXS E-TICKET NO[protected]/400 Sorry to inform you That. The service. Was very bad. And insect. Was found. In. Salad and hair Was found in main meal only sorry that's all And given. Veg meal Instead of non veg Flight no AI112 Flight no. AI 142 Date. 27/07/15 London to. Delhi. And. Chennai We have been move to three different. Gates. And. No proper information given Me. And. My. Family. We're very upset and frustrated We. Got. Picture in our phone. And. When. We get back home. We will forward it. To. All. Relevant. Parties. Including. News papers Indian. No. [protected] Until. 12/08/15

My mother was flying from chandigarh to delhi and from delhi to london Flight number AI863 was delayed due to rain but every other flights left chandigarh airport on time When she arrived at Delhi Airport the connecting flight number AI-111 did not wait for her and she told the air india staff and even other passengers were there for the same flight and even they ere left too without any explanation they just said it flown Why couldn't they have waited to board them? Is this the way to deal with customers? worthless, pathetic air india vandna brar 9 TTH AUGUST 2015 FLIGHT A1 -863 FLIGHT AI-111

Dear Sir, I was travelling from Paris to Amritsar with one flight paris to new delhi and connecting flight from new delhi to Amritsar, on Air India Flight no. AI 1142 on 17th July 2015 and reaching Amritsar on 18th July 2015. That the flight was delayed for 5 hours in Paris and the waiting. So I missed my connecting flight to Amritsar and they gave me a another flight which was after 12 hrs. After begging and shouting at the Air India authorities for 4 hrs they they shifted me in Jet Airline. I reached Amritsar and my baggage did not come, they said the baggage would come in the same Air India flight so again I waiting for the flight to land and after 10 hrs I got a reply that baggage not found. Then I started calling Air India Amritsar airport and delhi airports, no answer.. Customer care had no news on it.. I finally received my bag after 2 days. But when I received my baggage I saw the seal on the lock was broken and when I checked my bag there were some things missing worth Rs 10000 appox from my baggage. I reported this theft on the Amritsar airport (Air India counter). They took my report and weighted the bag, it was clearly 2 kg less from what was mentioned on the boarding card. They promised to work on it and compensate me for it but since then I have been calling Air India Amritsar Airport but no answer.. I called customer care also but they asked me to contact airport authorities. Its been 2 weeks now I still have not heard from them... I want my things back or compensate me for it.

I had reserved a flight tkt from Cochin to Delhi on 22-7-15 to my wife Ambika Rajanto attend the first birth day of our grand daughter.It was a connecting flight from Cochin to Mumbai.Schedules departure form Mumbai was 1.00 pm9(AI-677, PNRJQM17).But the flight was cancelled passengers were accommodated in other flight.There was no proper communication to the stranded passengers, finally the other flight was taken off at around 5.30 pm, so she missed the birth day party.Such type of irresponsibility is the main reason to sink the Air India.Moreover due to fever her condition became worst at the time of reaching Delhi. CB RAJAN

My dad and me had a booking by AI 639 on saturday from mumbai to bangalore The flight was scheduled for 9.15 am which finally took off only at 4.30 pm. No reason was given for this undue delay which caused a lot of trouble. Repeatedly we made requests that our baggages be returned so that we could book by another airline but they did not return the baggage. Allan V Mathew

Hi AirIndia, I had a traumatic experience on AI-0229 on 16th July 2015 from Dhaka to Kolkata. All the check -in baggages were wet when i received. Also all the clothes, papers and laptop were wet. After spending so much money, this is their service being leading airline services in the country. I want refund of my money. This is disgrace so called "Maharaja" of India..My pnr number is YNRY4..

चंडीगढ़ से पटना बुकिंग आई डी NF[protected] था मेक माय ट्रिप से मैंने 5 टिकट 4/7/2015 की बुक की थीं।चंडीगढ़ से दिल्ली के बाद अगली फलाइट पटना के लिए लेने के लिए 45 मिनट का अंतर था इसलिए आपके चंडीगढ़ से दिल्ली के बोर्डिंग पास दिए और कहा गया की फ्लाइट छूटने पर दिल्ली वाले आपको अगली फ्लाइट से भेजेंगे। ऐसा करने से बच्चों के साथ परेशानी हुई।और हमारा अगला प्रोग्राम खराब हुआ और सभी बुकिंग केंसिल करनी पड़ीं।इससे हमें लगपग 20हज़ार कानुक्सान और समय अलग खराब हुआ।आपको व् मेक माई ट्रिप को मेल करवाई थी परंतु कोई जवाब नहीं।अब अंतिम पत्र भेज रहा हूँ जल्द जवाब ना आने पर आपको कोर्ट में लेजाने के लिए वाध्य हूँगा। वीरेंदर सूद [protected] [protected]@gmail.com

To Calicut. The DELL 4/07/2015. I am one of your customers, having purchased DELL –LED Monitor of 20’’ on 16/07/2012. The serial No of monitor is S/N: CN-03H[protected]IBA-DU75. From a retail shop named “ Computer arcade” running by Mr. Krishnakumar, at Calicut, Kerala, India PIN 673571. When it was purchased there were a few black dots on the monitor, I was informed the fact to Krishnakumar, but he told me that it is usual and there may not be any problem in working, while as per the suggestion of my friend I reported this fact to DELL toll free No:[protected] printed in the user guide one year back. And their also directed to proceed if there is no problem in working. While now, three week back (10/5/2015) I felt disturbance in working by appearing a horizontal line across the monitor and feeling flickering on the screen. Immediately I reported the fact to above said No: consequently after a week a complaint reporter (He told me that he is not the staff of DELL but a technician of Digital printing machine and attending these cases by payment basis) attend the problem. According to the technician, the problem is due to the dust inside the panel and company will not responsible for this complaint. In fact, I had paid Rs.6300/- for the monitor and used only two and an half year. So, request you to rectify the problem at the earliest. From, MK.UNNI (Cell Phone No: [protected]) ([protected]@gmail.com) Sreelekshmy Karanthur (PO) Kunnamangalam. Calicut Kerala-673571.

i made a booking for two from delhi to kochi in air india for 11 april 2015.However the said flight was delayed/cancelled and both the bookings were cancelled by me, which made me eligible for full refund. When i spoke to the authorities they agreed to refund full amount for both the bookings.Within in a week's time i got full refund for one of the booking and cancellation charges but not full refund for the other booking.Besides repetitive series of mails and tele calls nothing has happened since last 2 months.

the baggae was lost on 18 june 2015 still no reply has been made by authorities as far my thought they have misplace the baggage due to connecting flights which we where having from srinagar to mumbai via delhi airport the baggage may be misplace at Delhi airport officials of air india description of baggage aree as follows- it is a brown cardboard type box around 3-5 kgs the box contains dryfruits inside on outer side of the box "ROSE WATER" is written by a marker

Dear Sir/Madam, I have to write to you because there has been a serious ignorance on part of Air India in refunding my full amount for the cancellation of their flight. Following are details of flight that got cancelled. Flight No.: AI 864 Mumbai - Delhi - Chandigarh Date of Journey: 26 Dec 2014 Booking reference no (PNR): Z1TM3 Membership No. :[protected] The Flight arrived at Delhi. It was cancelled from Delhi to Chandigarh. The refund of the same as promised has not been received yet. All the above information was always available with Air India, yet upon their request the information about my ticket was sent to them again. In spite of this they have avoided to refund me my rightful amount and after lot of follow ups they refunded me a meagre amount of Rupees 1000/-. Certainly, Rs. 1000/- by no stretch of imagination can be a refund amount for TWO TICKETS between Delhi and Chandigarh. I also sent them a document which they gave me at the time of cancellation for their perusal and necessary action. I am attaching the same along with this complaint in your option of "add photo proof". They emailed me that they would recalculate the refund amount considering the document. Yet nothing has been done. And it seems its just a way of avoiding to pay. I have been put to unnecessary harassment because of such a casual behaviour for more than six months. Indeed asking for my own rightful money again and again also amounts to my insult. For months I have been made to undergo this hardship which could have been easily avoidable. In the circumstance, I request you to consider this as my complaint and direct Air India to pay my refund amount in full along with an interest of 24% p.a. from the date of cancellation plus a fair compensation for the unnecessary delay and hardship suffered by me. My Contact: [protected] email - [protected]@gmail.com Regards, Hrishikesh Chavan

Hi I was traveling by flight AI126 Chicago to Delhi Reached on 25th June at Delhi airport Was shocked at the luggage belt. The baby stroller was broken & was in a bad condition. The seat belt was ripped apart The knob of the handle was missing. It was an expensive stroller. Bought it in USA only & it was really helpful & convenient .. To travel with the baby. I'm really mad now. Last time I left the stroller at the gate Before going into the flight. Really disappointed with the services. I want to know.. How can I get compensated for this. DEEPIKA RAMPURIA [protected] [protected]@gmail.com

I was traveling from Lucknow to Vadodara via Delhi connecting flight. Luggage check-in was in Lucknow directly for Vadodara. When I received my luggage in Vadodara I found the suitcase was broken. It's a high quality Samsonite suitcase and it has been mishandled by air India crew Flight details.. Ai 432 Lucknow to Delhi and Ai 819 Delhi to Vadodara

The information below is the mail that I sent Air India for the 3rd time with all the details. (I booked the ticket on 15th May 2015 and then got it cancelled on 16th May 2015 around 11-11.30am. The booking and the cancellation was done online and that is why in my first mail to you all i mentioned that (When I cancelled the ticket online on the 16th May 2015, I received a pop up information that the cancellation charges would be Rs. 1053/- and the rest of the amount (Rs.4637/-) would be refunded back to my account in 10 working days.) Hadn't this ticket been cancelled how on earth I could have got the figure of Rs.1053/- as cancellation fee. Because this amount was informed to me by a pop up on the air India Website and so after that I cancelled it. But I didn't receive any email from your end so how on earth a customer is supposed to know the ticket isn't cancelled. But to confirm my doubts I called up the customer care and confirmed whether the ticket is showing cancelled, and I was informed "yes it is showing cancelled". But surprisingly to my discovery, Air India Cust Care Advisors don't put notes when the customer calls in regards to any booking query, they will put notes only when there is a modification of Customer's change of travel date and time. This information I got when I called up the customer care on 13th June 2015. Also let me again inform you, that on 17th May 2015 around 16:19hrs (4:19 pm) my ticket ( PNR: YHBQZ ) was cancelled by Air India Office in Nagpur. So kindly now act upon the information that I have given you and kindly DO NOT tell me that the ticket wasn't cancelled and it was no show. Which is rubbish. Booking reference no (PNR): YHBQZ Ticket number is 098-[protected] Web Reference: AIBE17978013 Issuing Airline: Air India Ltd. Issued date: Fri, 15 May 2015 FARE DETAILS FARE 1 Adults @ INR 3, 350.00 :INR 3, 350.00 SURCHARGE India: Passenger Service Fee (WO) :INR 233.00 Airline Fuel Charge (YQ) :INR 1, 850.00 TAX Service Tax (JN) :INR 257.00 TOTAL TRIP COST :INR 5, 690.00 (Including Base Fare, Surcharge, Fees, Taxes) What They Replied back is: Dear Madam, The history of the pnr shows that it was not cancelled. If your ticket has been stamped for cancellation, we request you to mail a scan copy of the same to enable us to resolve this case. Regards, Ecommerce/ck My reply to this mail is : Dear Sir, I have cancelled my ticket online, wherein i just received a pop which said that the cancellation fees for the flight ticket will be Rs. 1053/- would you like to cancel the ticket, I clicked on okay. After half hour since i didn't receive any mail confirmation, I called up the customer care, and the advisor informed me that the ticket shows cancelled. Now how can I send you the scanned copy? Coz I was relying on Air India Website, that the ticket would get cancelled. This is what I am writing repeatedly now for the 5th time. Now who is lying I don't know. Either the Adviser didn't have any knowledge or something is seriously wrong with air India ticketing system, that in spite of cancelling the ticket online, the ticket doesn't get cancelled and then the customer is charged almost the whole amount, Typical Indian Government kind of work system you all seem to have. I also gave you the information that my ticket had been cancelled at around 4:19pm on 17th May 2015 by Nagpur office of Air India, which is around 4 and 1/2 hour before the take off, how did that happen? U all didn't bother to check this information? I want an explanation now or else this issue I'll take to the consumer forum. First you all check the information in detail, which i am sure no one is bothering to do till now, then you'll find that yes my ticket was cancelled. I would request You to please look into this matter and take action against Air India. Because of their inefficient system me as a customer is getting charged unnecessarily and they are giving me rubbish information. My friend works in Air India contact centre who gave me this information that my ticket had been cancelled at around 4:19pm on 17th May 2015 by Nagpur office of Air India, which is around 4 and 1/2 hour before the take off. So even if Air India Claims that the ticket wasn't cancelled by me on 16th May in the morning, then why and how the ticket was cancelled by Air India in Nagpur?

Flight Nos AI114/AI332 25/12/14 - 3/1/15 Delayed from Birmingham by 9+ hrs missed connection flight in Delhi flew out over 24hrs later missed days holiday and had to pay for accommodation which we didnt use. Delayed at Delhi on retutrn by over 30+hrs no food/accommodation just left at airport. £9.50 spend on calls to UK £65 charged for picking car up late due to delay. Appalling service and no response to emails

My booking/web reference in AI 648 is JBBT9/AIBE17915105. I booked for myself and my 2 daughters, total 3 number of passengers from JGA to BOM dt 14-06-15 as mentioned below. 1. Dhruba Chakraborty Etk no[protected]C2 2. Rwitika Chakraborty Etk no[protected]C2 3. Deboleena ChakrabortyEtk no[protected]C2 The flight got delayed by 3 hrs without any prior intimation and disembarked us at Terminal 1A at about 19:20 hrs against scheduled 16:10 hrs. As a result, I missed my connecting Indigo flight 6E 325 from Terminal 1B from BOM to CCU. AI officials answered that "since Indigo is other Airlines, nothing can be done". I rescheduled the Indigo from Mumbai to Kolkata in 6E 595. I had to incur a loss of Rs 23661/- for no fault of mine!. Being a reputed Air lines agency, I feel, AI must repay the amount Rs 23661/- as the fault is completely at their part. Otherwise for future travel, I will think twice for considering AI as an option. Following self attested copy of documents are attached for necessary verification at your end. 1. AI 648 Boarding passes from JGA to BOM 2. 6E 325 e Boarding pass copy 3. 6E 595 boarding passes from BOM to CCU 4. Credit Card Transaction detail with Indigo on 14-06-15. Please look into the matter and resolve it ASAP. Regards Dhruba Chakraborty

Dear Sir, This mail is in regards to complaint that I want to raise for the refund of money that I have not received yet as promised on the Air India website after I cancelled my e-ticket. I had booked a ticket online for 17th May 2015 from Nagpur to Mumbai on 15th May 2015 afternoon. But due to some reason had to cancel the same ticket on 16th May 2015 in the morning (24 hours prior to the departure time of the flight) Booking reference no (PNR): YHBQZ Ticket number is 098-[protected] Web Reference: AIBE17978013 Issuing Airline: Air India Ltd. Issued date: Fri, 15 May 2015 FARE DETAILS FARE 1 Adults @ INR 3, 350.00 :INR 3, 350.00 SURCHARGE India: Passenger Service Fee (WO) :INR 233.00 Airline Fuel Charge (YQ) :INR 1, 850.00 TAX Service Tax (JN) :INR 257.00 TOTAL TRIP COST :INR 5, 690.00 (Including Base Fare, Surcharge, Fees, Taxes) When I cancelled the ticket online on the 16th May 2015, I received a pop up information that the cancellation charges would be Rs. 1053/- and the rest of the amount (Rs.4637/-) would be refunded back to my account in 10 working days. After waiting for more than 20 days I didn't receive any refund, so I called up the customer care and i was informed to send a mail to [protected]@airindia.in for the refund of the money. So I sent a mail on [protected]@airindia.in on 6th June 2015. Till today as i didn't receive the refund money of Rs. 4637/-. So again I called up the customer care and today 13th June 2015 & I was informed by Customer service advisor Ms. Rupa that a refund of Rs.490/- was refunded in my account which is absolutely ridiculous. I want to know the reason from where Air India has reached this figure of Rs.490/- as refund? As per the message that i received after ticket cancellation i should be refunded Rs. 4637/- after deducting the cancellation charges of Rs.1053/- from Rs.5690/-.

Sir I am defense personnel as well as frequently traveller of flights of air India. Apart from minor issues which gets on, this time we faced a major issue which needs your attention for early action. On 18 May 15, I tried to book ticket for the date of 22 May 15 by air India official website from Bagdogra to Mumbai via Delhi, under LTC, so that I could claim that amount. But for that date seat was not available, so we contacted air India office at Bagdogra airport to get Non-availability of seat certificate (NAC), but they denied for such assistance. Later we contacted air India office on Land-line telephone No…[protected], they made affirmative response for such assistance, than again we approached at ticket window of air India at Bagdogra. They again denied for non-availability of seat certificate. This time we contacted customer care no. for assistance on the subject, they also made affirmative response on subject. With this again I visited ticket window of air India, explaining all about customer care affirmation, but no needful action happened in direction of solution. Later, I approached to Station Manager of Air India at Bagdogra (Mr. BR Lama). He said there is no such provision to provide non-availability of seat certificate by them. Reply at different times on same subject was different by these responsible authorities, to whom a customer expects to get some positive assistance in time of need. I have even contacted Shillong and Calcutta station managers for same subject, they were also affirmative. In total, non-availability seat certificate was needed. Because of false guidance by responsible persons and no purposeful solution even by Station manager of air India at Bagdogra airport, caused inconvenience and lot other difficulties in the process. Being international standered agency, its station manager should not have such Lagunas with subject of administration concern. In short, to claim for journey Non-availability seat certificate in needed by me. I travelled on 22 May 15 by air India from Bagdogra to Mumbai via Calcutta without LTC. I request for timely action, to help us to get NAS certificate, and request to guide station manager on subject. For any further details, I am happy to provide any inputs needed at your end. SM Bawle e-mail:- [protected]@gmail.com

1. I have booked flight ticket for my family from Kochi to Silchar and back on 17/03/15 and return ticket on 09 May 15. the up and down tickets were booked through Dilshan tours & Travels, Masimpur. 2. On May 09, 2015 at 1930hrs as we reported at CIAL airpot to check in it was found that the entire ticket was cancelled without our request.No information was provided to us this regard. 3.A detailed letter regarding the incident and other documents of cancellation and adress of the agency is given in photo proof. 4.The delay in complaint was due to approaching the travel agency in this regard. as there was no support from their side we were forced to register the compalints with this site.