Air India Complaints & Reviews

This incident happened between 10th -15th May, have booked a ticket via AIR INDIA portal to travel to my institute IIM for convocation, unfortuantely due to cyclone the "to" journey was cancelled by AIR INDIA as per govt orders, I have cancelled "from" ticket as well, earlier have booked and cancelled other ticket as well prior to 3-4 days, have called the customer care and informed the same they have said you will be getting the refund in 5-6 working days, tried reaching them but still have not received any response from them.

Air India has revised Itinerary AI 490 STV to DEL from 30th Aug AM to 29th Aug PM which will be highly inconvenient for me as as my connecting flight to Frankfurt is on 30th Aug at 1330 hrs.

I have put request to provide me louge facility at DAP from 29th Aug 2300 hrs. to 30th Aug 1300 hrs. vide case ID 16702069 . but there is no reply from their side till date.

I have not received refund despite several request. Tickets were cancelled in May. E- TICKET:[protected].

Booking was done through customer care and payment was online.

Passenger Name: Amit Gupta
Original PNR: HDNZT
updated PNR: QZGP69.

We need refund back for E TICKET number[protected] under the name of Kunal Sawhney. At that time(8th July 2020) air India consultant told me PNR is already cancelled but we didn’t get our refund back in account. we called them 50 60 times after it but they sometimes response and then after listening they put phone on hold or either hang up.
my ticket is on 20th April from sydney australia to delhi airport.

looking forward from you.

I booked my flight from Delhi to Raipur and paid the desired amount but i didn't received any mail or message from air india amout was deducted from my bank i don't know weather my flight is booked or not or please refund my money

On 01/08/2022 I tried booking tickets of Air India flight no. AI 788 from air india website and paid through GOOGLE PAY UPI the transaction was successful from UPI end but at the same time air india just displayed 'back to search'page again. So I don't get my ticket no reference number or anything and my amount was deducted. UPI confirmed that transaction was successful from their end.I want my money refund back or issue me ticket as soon as possible

Hello,
My ticket number is[protected].

The feedback form number is
Reference Number : WB-DBOM[protected]

I have been given only Rs 737 (on October 05, 2021) as refund whereas my ticket amount is Rs 10, 546. I want the whole refund. Kindly expedite the refund process. IT'S BEEN MORE THAN A YEAR SINCE THE FLIGHT WAS CANCELLED BY THE AIRLINES.

My case I'd is:
[protected] complaint number

We were told that the booking is not available for my son which was rebook on 5 August 2022 in business class as per the below mail from Airindia and they ask us to wait they tried but at last they ask him to board to economy class at last min. I payed from business class and was given economy class with 3 hour of mentally harassment and my family trip had turn to be nightmare. I except my business class refund and compensation for the harassment and making my trip as a worst travel experience of my family.

Tickets cancelled on 10.04.22. No refund till June 22, inspite of various telephonic/email correspondence with them. However it is advised on 9.7.22 that refund is initiated and amount transferred to my sbi card from where amount is paid while booking. However no amount reflected in my card account till today and sbi card also advised that no such transaction from air india. Please therefore look into the matter and arrange for refund immediately.

Hi, I've booked 2 flight tickets with Air India through Orbitz that
had free cancellation policy applicable due to Pandemic. The
merchants assured free cancellation with full refund during make
the reservations. Due to the Pandemic reasoning, flights were
cancelled due to the destinations travel ban. On calling the
customer support they cancelled the flights and informed I would
receive refund in 15-21 days. They simply use to say to wait for
few days and kept delaying on every call. Since cancellation in
2021 I am trying for a refund. Either the Air India agents
disconnects the call, says it is under processing, says to reach out
to my travel agent who booked the ticket. While I reach out to the
travel agent Orbitz they tell me that Air India is not responding &
ask me to reach out to them, say they cannot do anything until
they receive response from Air India. Air India customer support
is frustrating, they simply disconnect calls while I wait for hours to
at least get connected to an agent. They give random answers
and disconnect calls when I ask them to resolve this issue. It's been going on for more than year now. I didn't receive response from either of them.
They both blame each other. Air India is supposed to respond to travel agents email for approval for refund but they didn't respond. I was cc'd/copied in the email and hence understood that Air India is not responding/resolving

The two flight tickets itinerary details are below:
1.) Itinerary :[protected], Booking ID: TQ45VP, eticket :[protected]
2.) Itinerary : [protected], Booking ID: 3XHFXQ, e-ticket :[protected]

I kept following up both sides. In some cases Air India give me case id like 15138489, 97366148. They still keep dragging, giving different explanation every time I call them. I've paid huge amount for the flight tickets and didn't receive any refund/credit. It is so disappointing, disturbing as they give me different reasons to follow up and no one really cares. I'm left with no help & looking for justice here. I'm out of options as they kept postponing till date for months, passing more than a year. I'm looking for a full refund as mentioned initially.

Dear Sir/Madam,

We had previously booked e tickets through a travel agent ([protected]) from London, Heathrow to Cochin, Kerala on the 4th of August 2022. We paid £1187 per person, so the total we paid was £3558 for the tickets. We received booking confirmation for the tickets as well as the e tickets for this. However when we called yesterday, we were notified that the e tickets weren’t valid by the customer and had been cancelled due to price change and we’re advised to contact our travel agent. When we contacted them they said that our booking was confirmed, however we raised this concern with them and they suddenly said the booking was cancelled due to price changes with Air India and needed to pay an extra £168. We were not notified of this in any way, we didn’t receive any emails about this sudden change. As a result we asked for a refund for our payments, however the travel agency tried to take money from our account instead, luckily we had used an account with no money in it and no transactions were made thankfully for them to take any more money. We eventually had to contact our bank (Barclays) to raise a dispute. I’m just raising a complaint today to make sure no one else gets conned in this way and to be careful o[censored]nknown travel agents.

Yours Sincerely,
Susan Solly

I booked tickets for delhi to vadodara (round trip) on 6th August 2022 and return on 8th August 2022 for 7, 702 Rs.

After booking the tickets within five minutes I applied for rescheduling of my ticket for the same flights just dates were 13 August and 16 August.

They charged Rescheduling charges 5, 250 Rs, for just five minutes they charged this much.

This is INSANE.

Had booked a newark- mumbai ticket for my daughter.Cancelled due to death in the family.
Was assured a 100% refund. Despite uploading the relevant documents upto 15 times, these cheaters say they cant ‘trace the documents’.
One one hand on social media they say, it has been refunded.
Ticket #[protected]
Kindly refund our money.

I booked the tickets from Dubai to Nagpur for 29th July but they cancelled the Delhi to Nagpur flight. We are waiting at the Delhi airport in front of the assistance counter of Air India but none of the executive was ready to help us in a good manner they are providing us tickets for 31st July but not the accommodations we can’t wait at the airport for the full day and also the staff here specially Mr Pathania and Miss bhagyalaxmi both of them were very rude and was not helpful. Refund service is not available here as we are ready for the refund in cash. the customer service Center of air India is a totally waste of time none of them is answerable they are saying I am not authorise to this. I did not expect this from Air India. Service at the assistance desk is very third class I will never travel again from air India and will recommend this to others as well.

In brief, on 13 Nov 2021, we booked our tickets for travel (LHR to ATQ) on 6th Dec 21 and paid £2, 387.94. On 30th Nov, we changed and upgraded to business class for travel on 7th Feb 2022 and paid additional £1, 757.18. So the total paid for this journey is £4, 145.12. The changes were due to COVID 19.

On 15th Jan 2022, I called and wanted to cancel the tickets ( again because of COVID related self-isolation rules in India). During discussions, I was advised that ours was an open ticket and we can rebook up until 30 Nov 2022 without any penalties but will have to pay the fare difference. The call was made around 3.15pm UK time so please free to verify.

So far so good but the nightmare started in May 22! I checked online for available dates ( 6th Nov to 28th Nov- however we are flexible) and prices- the rate that time was showing less than what we paid. So called your office and they could not find our booking ! We were asked to call back which I did several times. I was promised a call back from Managers on several occasions ( 27th May by Kishna, 3rd June by Satnam, 4th June by Muskan) but did not receive any call.

So yesterday ( call time 13.56hrs to 14.25 hours UK time), I tried again and spoke to a nice lady, Rituja, who was very helpful. However, she asked for Rs221, 000 to change our tickets ( 135k for penalty and 86k for fair difference). I explained to her about not being subject to penalty and as far as fare difference is concerned- I have been trying to call since when there was no fare difference so you should not penalize me because of your system issues.

Then other option I explored was to cancellation charges- she was unable to help as I don’t have a six digit PNR ( ?? you never provided me that)

Anyway, Rituja said that her Manager will call me back in five minutes- It has been over over 26 hours and I have not heard anything.

Feedback Form reference number
WB-DBOM[protected]

This Feedback form is dating back to 6th of May 2022.

I tried to book a ticket from Mumbai to Mangalore on 3rd of May. The intended date of travel was 13 of May 2022, AI 679. The ticket was not issued but the amount was deducted from my account. I contacted the bank and they have advised that the vendor has received the amount.

Over the past 2 months I have called AirIndia customer support multiple times, atleast 25 calls in last 2 months. Every time I get the same response that they’ll look into it, but I have not received the refund till date.

Attached transaction receipt for reference

Respected Sir/Madam

I would like to bring to your kind notice that I have booked a seat in Air-India flight AI-9675 through makemytrip website from Mumbai to Keshod on 12/06/2022. But, unfortunately, the flight on the said date was cancelled by Air-India and I was assured by Air-India staff to credit the flight ticket charges Rs.2665/- into my bank account within a week's time, but till date neither Air-India nor makemytrip has done so since one and half month.

I request you to kindly accept my complaint and demand Air-India/Makemytrip to credit my refund amount back into my Canara bank account.

Thanking you,

Venkata Nagender.M
[protected]
[protected]@gmail.com

Hi There. I took a flight from Toronto to Delhi and Delhi to Chennai on July 13. My first flight was terrible, my inflight entertainment wasn’t working and it was a 15+ flight and I had no means of entertainment not to mention the crew were absolutely great and really felt welcomed but it did not offset my basic expectation. To be honest, I paid 4000K CAD*(double the charge than usual economy) because I booked it at the last minute trusting Air India, well I could have gone with your competitors but I chose you. Anyway, I also have another flight back to Toronto on 16 th of Aug, I don't want to be that guy asking for compensation but I need my seat to be in Business class. FYI I am a frequent traveller. I Hope Air India will not disappoint me. I would appreciate your gesture if you could do this for me.

Update on this- i reachedout to [protected]@airindia.in with above message they were like we cannot do any upgrade or help or no compensation i am like what the hell, Such a Pathetic Airline, i regret booking with airindia. I am going to tell my friends to never with this company

I booked to travel HYD to JFK and JFK to HYD with PNR H5X0F-PNR
My return journey was on 20th May 2022.In March 2022 i called air india customer service, requested for cancel and keep open my return ticket.On july 12 th of 2022 i requested for refund of retrun journey ticket for 2 passengers.But unfortunately airindia could send Rs.6120 as refund for worth of Rs.69, 300 of return journey from JFK to HYD.
On what basis they calculated the refund as Rs.6120 ?
I request airindia to look into matter and justify to refund my remaining amount at the earliest.
thanks and regards

My name is Shaid yaseen Shareef, I booked flight tkt from Imphal to bangalore due to heavy rains my official program cancelled n i tried to prepone my flight it didn't happen and i cancelled my flight ticket on[protected] at that time airindia customer care person told me my ticket cancellation charges will be Rs. 3500+GST n remaining amount will be refunded to ur account. Till now[protected] i didn't get any refund from airindia. When I called customer care today i.e.[protected] they are saying my ticket cancellation fee is Rs. 12000 change which is my flight ticket total amount Rs. 13, 236/- how can it be possible. Please refund my amount as per cancellation fee when they said Rs. 3500+GST. I am attaching my tkt.