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Air India Complaints & Reviews

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Updated: Apr 21, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air India reviews & complaints page 16

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Hello,
My ticket number is[protected].

The feedback form number is
Reference Number : WB-DBOM[protected]

I have been given only Rs 737 (on October 05, 2021) as refund whereas my ticket amount is Rs 10, 546. I want the whole refund. Kindly expedite the refund process. IT'S BEEN MORE THAN A YEAR SINCE THE FLIGHT WAS CANCELLED BY THE AIRLINES.

My case I'd is:
[protected] complaint...

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We were told that the booking is not available for my son which was rebook on 5 August 2022 in business class as per the below mail from Airindia and they ask us to wait they tried but at last they ask him to board to economy class at last min. I payed from business class and was given economy class with 3 hour of mentally harassment and my family trip had turn to be nightmare. I except my business class refund and compensation for the harassment...

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Tickets cancelled on 10.04.22. No refund till June 22, inspite of various telephonic/email correspondence with them. However it is advised on 9.7.22 that refund is initiated and amount transferred to my sbi card from where amount is paid while booking. However no amount reflected in my card account till today and sbi card also advised that no such transaction from air india. Please therefore look into the matter and arrange for refund immediately....

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Hi, I've booked 2 flight tickets with Air India through Orbitz that
had free cancellation policy applicable due to Pandemic. The
merchants assured free cancellation with full refund during make
the reservations. Due to the Pandemic reasoning, flights were
cancelled due to the destinations travel ban. On calling the
customer support they cancelled the flights and informed I would
receive refund in...

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Address: Cargo Sales Air India Ltd. Building 557 (MW 1) Shoreham Road West Heathrow Airport, Hounslow TW6 3RJ London, UK

Dear Sir/Madam,

We had previously booked e tickets through a travel agent ([protected]) from London, Heathrow to Cochin, Kerala on the 4th of August 2022. We paid £1187 per person, so the total we paid was £3558 for the tickets. We received booking confirmation for the tickets as well as the e tickets for this. However when we called yesterday, we were notified that the e tickets weren’t valid by the customer and had been...

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Address: DELHI

I booked tickets for delhi to vadodara (round trip) on 6th August 2022 and return on 8th August 2022 for 7, 702 Rs.

After booking the tickets within five minutes I applied for rescheduling of my ticket for the same flights just dates were 13 August and 16 August.

They charged Rescheduling charges 5, 250 Rs, for just five minutes they charged this much.

This is INSANE....

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Had booked a newark- mumbai ticket for my daughter.Cancelled due to death in the family.
Was assured a 100% refund. Despite uploading the relevant documents upto 15 times, these cheaters say they cant ‘trace the documents’.
One one hand on social media they say, it has been refunded.
Ticket #[protected]
Kindly refund our money....

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I booked the tickets from Dubai to Nagpur for 29th July but they cancelled the Delhi to Nagpur flight. We are waiting at the Delhi airport in front of the assistance counter of Air India but none of the executive was ready to help us in a good manner they are providing us tickets for 31st July but not the accommodations we can’t wait at the airport for the full day and also the staff here specially Mr Pathania and Miss bhagyalaxmi both...

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In brief, on 13 Nov 2021, we booked our tickets for travel (LHR to ATQ) on 6th Dec 21 and paid £2, 387.94. On 30th Nov, we changed and upgraded to business class for travel on 7th Feb 2022 and paid additional £1, 757.18. So the total paid for this journey is £4, 145.12. The changes were due to COVID 19.

On 15th Jan 2022, I called and wanted to cancel the tickets ( again because of COVID related self-isolation rules in India)....

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Feedback Form reference number
WB-DBOM[protected]

This Feedback form is dating back to 6th of May 2022.

I tried to book a ticket from Mumbai to Mangalore on 3rd of May. The intended date of travel was 13 of May 2022, AI 679. The ticket was not issued but the amount was deducted from my account. I contacted the bank and they have advised that the vendor has received the amount.

Over the...

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Address: New Delhi/Gurgoan

Respected Sir/Madam

I would like to bring to your kind notice that I have booked a seat in Air-India flight AI-9675 through makemytrip website from Mumbai to Keshod on 12/06/2022. But, unfortunately, the flight on the said date was cancelled by Air-India and I was assured by Air-India staff to credit the flight ticket charges Rs.2665/- into my bank account within a week's time, but till date neither Air-India nor makemytrip...

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Hi There. I took a flight from Toronto to Delhi and Delhi to Chennai on July 13. My first flight was terrible, my inflight entertainment wasn’t working and it was a 15+ flight and I had no means of entertainment not to mention the crew were absolutely great and really felt welcomed but it did not offset my basic expectation. To be honest, I paid 4000K CAD*(double the charge than usual economy) because I booked it at the last minute trusting...

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I booked to travel HYD to JFK and JFK to HYD with PNR H5X0F-PNR
My return journey was on 20th May 2022.In March 2022 i called air india customer service, requested for cancel and keep open my return ticket.On july 12 th of 2022 i requested for refund of retrun journey ticket for 2 passengers.But unfortunately airindia could send Rs.6120 as refund for worth of Rs.69, 300 of return journey from JFK to HYD.
On what basis they calculated...

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My name is Shaid yaseen Shareef, I booked flight tkt from Imphal to bangalore due to heavy rains my official program cancelled n i tried to prepone my flight it didn't happen and i cancelled my flight ticket on[protected] at that time airindia customer care person told me my ticket cancellation charges will be Rs. 3500+GST n remaining amount will be refunded to ur account. Till now[protected] i didn't get any refund from airindia. When I...

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Address: India

Website: www.airindia.in

I booked flight tickets on 21 July 2022 for two passengers named as Mr. Deepak Bhatt and Mrs Bhawana Bhatt to travel from London to Delhi on 23 September 2022 and return flight date is on 6 November 2022.

The booking reference is LLJBJD and flight number is AI134 on 23 September 2022(London to Delhi), AI839 on 6 November 2022(Delhi to Hyderabad) and AI147 on 7 November 2022(Hyderabad to London).

For this...

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I book four ticket airindia flight no AI-888 pnr no is JYVC6 blr to delhi 31/05/2022 booking date is 17/05/2022 and cancel date is also same by air india agent with full refund but refund come after cancellation charges apply. Many times I complaint against air india. But not resolve . 1) khamosh ticket no[protected] sunil kumar[protected] sandeep Sangwan[protected] hansika sangwan[protected] . I fill the feedback form...

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Ref: R5LWKQ- I have not received a satisfactory response from Air India following my initial complaint on 11/06/2022.
I am very much frustrated and disappointed with the actions or lack of it by Air India...

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Address: Air india delhi, Bangalore, Karnataka

Hello myself rakshith mohan i had booked my flight through air india on march last year, i had canceled the flight because my international travel got rescheduled, after cancellation i waited for 1 month after that i did calls and put mails to air india customer care, everytime i asked them they used to tell you will recieve in 2 days or 1 week and made it 1 year i have still not received my refund, they all are scammers I request everyone...

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Address: ahmedabad

Myself, my wife and my son were travelling to Riyadh from Ahmedabad. We had an excess of one bag and Air India charged us 14660 INR upto Riyadh. but air India staff issued the manual ticket for the excess baggage. Air India staff told us at the counter that you still need to do re-checking at Mumbai airport.
The Saudi airline did not accept the manual excess baggage ticket as it was not showing in their electronic system. they do not...

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I had a horrible flight of 14 hours from Sydney to Delhi where the infotainment system was not working and cabin crew was ignorant and rude to respond to my request.
While travelling back from Delhi to Sydney I missed to take my visa printout and when I checked with the airlines they were not helpful at all. When I reached out to Indian ticket booking counter the staff started saying the airline is taken over by TATA and we cannot...

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