Air India Complaints & Reviews

I booked flight tickets on 21 July 2022 for two passengers named as Mr. Deepak Bhatt and Mrs Bhawana Bhatt to travel from London to Delhi on 23 September 2022 and return flight date is on 6 November 2022.

The booking reference is LLJBJD and flight number is AI134 on 23 September 2022(London to Delhi), AI839 on 6 November 2022(Delhi to Hyderabad) and AI147 on 7 November 2022(Hyderabad to London).

For this booking Air India deducted £1520.32 twice from my Bank account.

Please return the extra deduction amount to the account.

I book four ticket airindia flight no AI-888 pnr no is JYVC6 blr to delhi 31/05/2022 booking date is 17/05/2022 and cancel date is also same by air india agent with full refund but refund come after cancellation charges apply. Many times I complaint against air india. But not resolve . 1) khamosh ticket no[protected] sunil kumar[protected] sandeep Sangwan[protected] hansika sangwan[protected] . I fill the feedback form also . What i can do now .

Ref: R5LWKQ- I have not received a satisfactory response from Air India following my initial complaint on 11/06/2022.
I am very much frustrated and disappointed with the actions or lack of it by Air India

Hello myself rakshith mohan i had booked my flight through air india on march last year, i had canceled the flight because my international travel got rescheduled, after cancellation i waited for 1 month after that i did calls and put mails to air india customer care, everytime i asked them they used to tell you will recieve in 2 days or 1 week and made it 1 year i have still not received my refund, they all are scammers I request everyone that please dont book your flights via air india they are scammers and they have very low grade customer support.

Myself, my wife and my son were travelling to Riyadh from Ahmedabad. We had an excess of one bag and Air India charged us 14660 INR upto Riyadh. but air India staff issued the manual ticket for the excess baggage. Air India staff told us at the counter that you still need to do re-checking at Mumbai airport.
The Saudi airline did not accept the manual excess baggage ticket as it was not showing in their electronic system. they do not accept manuals hence we paid again for the one excess bag.

Before traveling from ahmedabad, the counter of Air India staff told us that your entire one excess baggage is paid upto Riyadh and if you get trouble then we will refund you the entire amount.
I request you to refund the entire amount with the same card which I paid from.

For your reference, I have attached the excess baggage ticket from Air India, plus an excess baggage ticket from Saudi airline and boarding pass.

If you have any issue please do not hesitate to contact me via email or on phone

I had a horrible flight of 14 hours from Sydney to Delhi where the infotainment system was not working and cabin crew was ignorant and rude to respond to my request.
While travelling back from Delhi to Sydney I missed to take my visa printout and when I checked with the airlines they were not helpful at all. When I reached out to Indian ticket booking counter the staff started saying the airline is taken over by TATA and we cannot help which was surprising and could not make any connection to the assistance which I required and the behaviour which was shown by the staff.

Request you to please take action so that the future passengers/customers do not suffer from what I have been through.

Thanks.
Santosh

I have traveled from Mumbai to kochi on 17/4/22. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - Avinash Nikam and Ashwini Nikam
Tkt no[protected] and[protected]
Date of journey - 17/4/22 7 am
Flight - ai 691
Pls email my duplicate boarding pass or proof of traveling.
Email id [protected]@gmail.com
Mobile - [protected]

I am travelling from Hyderabad to Toronto.One of my check-In luggage bag didn't come with me on my flight.

After 2 days my bag got delivered to my home and I found out my laptop been missing from the bag.

When I checked with airline, they are just pointing fingers at Delhi airport and Delhi airport blaming airlines for it.And no one was able to provide me accurate information.

Its my work laptop and it belongs to the company I work for.And it is so frustrating that the airlines not at all helpful on this.

If anyone could help me on this situation would be great.

Thanks,
Sai Prudhvi Satram

Hope this time I will get a proper response from AirIndia :)

I had a flight from BBI- Delhi - Chicago - charlotte in April 25 and 26.

The flight from Delhi to Chicago was scheduled to dispatch at 2:25 am but it got delayed to 11 am. Again it got delayed and scheduled for 2 pm . Again it got delayed finally it departed from Delhi on 8 pm on April 26( initials scheduled 2:25 am). 18 hour delay.

Due to delay at Delhi airport also caused missing the connection flight from Chicago to Charlotte. My Chicago to Charlotte flight was scheduled on 26 April at 10:25 am but delayed to 27 April 7:15 am.

5 of my bags were missing and I got them after 1 week and some of my items also damaged.

Now for my insurance claim my insurance company requesting the below documents. Could you please please provide the below documents.

1 - Revised boarding pass or flight itinerary( the boarding pass I got has time 11am but actually the flight got departed at 8pm. We have not got updated boarding passes)

2. Documentation from the airline confirming the reason for the flight delay

3. A report from airline regarding my delayed bag and when I received it.

My PNR:- YJQYK
ETicket#[protected]C1

I am Lakshmi Narayanan Potty, I wish to inform you that, I had Booked one Air Ticket for my Company Staff - MR, KANARAN SASI CK. From Delhi to Kozhikode on[protected] travelling date 0m[protected] flight Time is 05-45 AM FLIGHT No.AI425. BOOKING REFERENCE No, [protected].

THE TICKET FARE OF Rs.10996 WAS BEEN DEBITED FROM MY CREDIT CARD ACCOUNT. BUT THE TICKET IS NOT ISSUED. AND FURTHER WE HAD BOOKIED ANOTHER TICKET AS PER THE REFERENCE No, [protected]...-- IN THE SAME NAME AND SAFE AIR CRAFT.

HENCE WE HAVE ALREADY GIVEN THE COMPLAINT AND REFUND THE AMOUNT OF Rs.10996/ TO MY CREDIT CARD ACCOUNT.

I booked my ticket through Yatra.com on 23rd of December 2021 from Bhubaneswar to Bengaluru in Air India (flight no. AI 739), with the Booking Reference Number[protected], Ticket No[protected] and Airline PNR - YQL1N. MY Travel date was Fri, 4 Feb, 2022, 14:50 and my ticket was booked on name of Mrs. Nirupama Rao (Adult) and Miss Annika Rao (Child). For that I paid Rs. 7, 703.00. After that on 18th of January 2022 I changed my travel date to 03rd June 2022 (Flight No.- AI 771) and route from Kolkata to Bengaluru from Air India counter at Bhubaneswar Airport . With the E-TICKET NUMBER :[protected] and[protected] by the cash payment of Rs. 2918 for each ticket. Then 10th of April 2022 I got a msg from Air India that my flight time has been changed from 14:10 to 08:25 which was not suitable for me. That is why I contacted with Air India customer care and they agreed to refund all the amount with in 18 to 30 days of cancellation. I cancelled my ticket on 21st April 2022 and filled the feedback form of Air India. And the Reference Number is WB-DCCU[protected]. Today is 12th July 2022, till now I didn't get my refund. I called so many time to the airlines but it was not fruitful.

I have travelled from New Delhi to NWA Arkansas, USA on 7th July early morning.
I had Air India IA-127 from New Delhi to Chicago and connecting United flight from Chicago to NWA(Bentonville, AR).
I called customer care to check for the Baggage policy as in United we can carry only one Check-in luggage.
I was clearly told that you can carry 2 check in luggage as per Air India policy at least until Chicago.
So I came to airport with 2 check-in luggage each for 3 o[censored]s. But during boarding, I was not I am not allowed to take 2 check-in luggage and end-up paying $916 for 3 checking luggage.
Had was informed correctly by customer care, I would not have end-up paying such a huge amount for the stuff I had in the luggage. Also, It took almost 2 hours on the airport to make this payment. I would like to know why I end paying this huge amount for non of my fault. Why one segment of Air India cannot full fill the commitment from other section of it. Just saying that call center have miss informed you and we can't do must about it is not good enough. How can I trust Airlines in the future if it works like this.
Please help to to understand my fault in this and do the needful to refund luggage charges take by Air India ( $240 x 3 = $720 + tax). Remaining were charged on behalf o[censored]nited which I understand.

I called call center from India and the number was +91 [protected]

Regards,
Raushan
+1 [protected]
hr.[protected]@gmail.com

I have applied on quicker for airport jobs in Hyderabad and after day I revived call that we had got your profile for this job but you need to deposit 2000 . And this is refundable.so i diposited and after that my interwiew was taken they said you have passed in interwiew now we will forward your profile but for this you have to submit 10, 500 and you will get refund day after. From here I get confused that why they are asking for big ammount of money, so i called them back and said I'm unable to pay this amount of money and I need that 2000 which i had paid earlier. So they said write an email and we will return to you in 2-3 days. I am giving photos of their bank account details and their number from which i get call

AI 808 2nd March 2022 traveled from Mysore to Delhi & Baggage was damaged so made a complain at Delhi airport but till date no body is reverted after several follow-up now aq days given phone of Delhi Airport is unreachable.
FILE REFRENCE-DELAI75293/02MAR 2022/1901 GMT.

Dear Team
I have booked my Ticket No 098-[protected] for MCT-AMD-MCT and MCT-AMD dated. 24.06.2022 was rescheduled by Air India and which I cancelled and AMD-MCT dated 17.07.2022 flight was cancelled by Air India for both I have filled up Feedback form No. WB-IMCT[protected] and I had also made request through call center and they also register my case giving Case ID No 16384444.

This is with reference to my flight with pnr HCY16, ticket number[protected]. I had my flight on 28 March at 10.30am from Kolkata to Delhi, and then a connecting flight from Delhi to Dehradun at 6.30pm.
I reached the airport at 9.37am & did not have checkin bag, so i just had to collect my boarding pass and go for security check directly. But, the Air India staff very rudely told me that i would not be allowed to board the flight as i was "late". I argued that i have arrived well before the boarding time of 10am, but they kept on arguing and wasting time. One of them, after a lot of argument, told me that actually they had overbooked the flight and hence there was no way that i would be allowed to fly.
Because of this, i wasted so much time & efforts & money, and even missed my connecting flight to Dehradun, as there was no other flight available at that moment.
I have been sending them mails and lodging complains on their website, and they have been replying that they will resolve this soon, but it has been 4 months and i have not received any refund.
I am attaching a screenshot of the ticket with the price, kindly help me get a refund of 6, 999, alongwith 2500 that i wasted on cab bookings.

Myself and my family traveled in Air India AI 134 from London to Delhi on Tuesday 14th June 2022. I had a piece of long gold chain with Peacock pendent in my bag and it’s missing. Really appreciate if you guys can help me locate my jewelry.

Passenger name: Pratima Hallyal

Mr01 mch 10jul/1352 fwd bomai tag match tn/ai686459

- nm surana/riddhi

- tn ai686459

- xt ai957456

- os bomai

- fw delai/ewrai

- fd ai638/09jul/ai191/10jul

- fo ai864/10jul/ai105/11jul

- fb 1 - fs bom - ag bhavesh - hc y

- si01 delai pls ensure connection

- tx delllai/dell3ai/ewrllai/bomdsai

Travelling from Delhi to Jabalpur 9I691 (13 July 2022)
Flight delayed by 3 hours without any notification
Checked at counter, no reason for not communicating on time.
Pathetic service
PNR X9NP6Q

I booked 3 tickets on 31st may and the payment was deducted but didn't receive any tickets. I have filled the feedback form, mailed them and called them also. Nothing is working. It's been over a month and I have not received the refund. Can any one help