Air India Complaints & Reviews

I was travelling from Ahmedabad to London on 13th April 2015. My e-ticket no was[protected]. When I departed from Ahmedabad AI was aware that onward flight was delayed by more than 12 hours however when we reached Mumbai there were no arrangements done to keep us in the Hotel. After many arguments with AI staff and spending few hours on the Airport we were given hotel. There was no proper communication by AI staff and was complete chaos at the hotel. After 12 hours of delay when I reached London, there was complete chaos at the baggage collection area as AI combined passengers from different locations. Due to that chaos one of my baggage didn't arrive and as of today after 12 days it is still not found in which had very valuable items. I am not able to talk to anyone even after holding phone for more than half an hour on premium customer services number. AI really need to treat the customer respectfully and learn customer services from international organisation if they want to survive otherwise they will peril in this business and will loose big money.

I had booked an Air India flight AI 50 vide ticket no 098-[protected] and PNR YEBWS. The flight was scheduled to depart at 20:50 from Mumbai for Hyderabad. In the e-ticket sent via email, I had been allocated a seat no 5A. Upon reaching the airport, I was told that the flight is overbooked and there was no seat for me. My ticket was perfectly valid and paid in full. In spite of that, I was refused a seat. The staff was highly uncooperative and they did not listen to any requests for an alternate flight immediately. Instead, they gave me a flight departing at 23:50 hrs. Being a single lady traveler, travelling this late did not seem safe but the requests went unheeded. I was not provided with any food coupons or any other meal offers due to increased delay. I am being forced to take a midnight flight inspite having a legitimate booking and thus undertaking a safety risk travelling at late in the night. This is not acceptable. The airline should be penalised and the staff should be cooperative atleast while taking care of security of passengers.

Dear Air India, First of all let me express my deepest gratitude to you for having brought me safely to Mumbai from Delhi. I was quite skeptical about my mortality from what all I had witnessed yesterday. I'm talking about flight AI-317 from Delhi to Mumbai which was scheduled to depart at 11 PM (at least on paper) on the 20th of April, 2015. 1) CONFUSION AT THE BOARDING GATE: Firstly, there was major confusion at your boarding gate (number 20). At around 10 PM, the screen next to the gate mentioned ‘Gate Open’ for flight AI 317 to Mumbai. Upon seeing this I went to enquire about it at the adjoining desk only to be rudely told “Please be seated, we will do the needful and inform you when the gate opens”. Huh, why even have a screen in the first place then if people have to personally come and announce all this in a so-called ‘silent’ airport? Next up a ground staff lady comes up to the boarding gate and invites us to come up. After we all have assembled there, another announcement asks us to sit down again! Now for some strange reason this lady still lets us through the gate even though the announcer is constantly announcing that the gate is only open for business class passengers first and economy passengers will follow later! Anyway since I had already crossed the check post I went on ahead to the aircraft. 2) TAKE OFF TIME The flight which was scheduled to depart at 11 PM still had people boarding it at 11 PM! In the age when all other airlines (like indigo and Jet) are trying their best for earlier take offs; here we have AI behaving like the typical Maharaja and always doing things at their dreary speed. Competition is reserved only for the private sector it seems. 3) LUGGAGE MANHANDLING From my seat 10F I could also see the way ‘our luggage’ was being manhandled by your loading staff. It’s like they don’t even care for people’s belongings and kept throwing the bags on the conveyor belt like grain sacks. I suspect that some of your loaders are good enough to potentially make it to the national basketball team! The dull thuds of the bags were quite worrisome especially since I also had a bottle of pickle packed along with my other stuff. Fortunately for me nothing happened to it, but I’m quite sure that this wasn’t the case for many others. 4) AIR-CONDITIONING There was literally no Air-conditioning at all till the flight was well and truly in the air. I checked the time and it was 11.45 pm exact when the AC finally kicked in (and we were already in the air for almost 10 mins!) I can't even remember the last time that I was actually sweating on an airline and neither have I seen people having to ‘fan’ themselves on an aircraft with the safety booklet. 4) DAREDEVIL PILOT Your pilot Ms Seema Jamnani also seemed to be some kind of an adrenaline junkie since she made the flight hop once before the final liftoff. Even after taking off, she took a very wild u-turn. I have never seen an aircraft tilt so much, so much so the earth almost looked like a perpendicular wall! All these things made me feel that I wasn’t going to make it. In fact people were nervous all around and even the guy next to me who was deep in sleep throughout the take off woke up to take a stock of things! 5) HOSPITALITY You have truly learnt how to maintain a skeletal staff on the plane. I hardly saw any air hostess or cabin crew till the seat belt sign was finally switched off after takeoff. The strange thing was that the person next to me had opened the breakfast tray to place his backpack and was sleeping on it during takeoff! And neither did he fasten his seat belt. And there was a guy talking to his ‘jaanu’ on his cell phone while the plane was taxiing for takeoff. People also had their seats tilted. Now I can't even imagine something like this happening on a Jet airways or Indigo flight. Seriously pathetic state of affairs. No one was even bothered. Strangely people on board were not even complaining and seem resigned! 6) SAFETY VIDEOS Even the safety videos were fully pre-recorded. I always felt very irritated every time the same thing would be repeated on every aircraft. But this was the first time only a stock video was shown with no live demonstration. This made me actually feel very worried and insecure. Maybe it was because the probability (of me actually having to do those things to save my life) had gone up tenfold in this particular aircraft. 7) FOOD This may be the most trivial thing of all but the food was honestly terrible. Now I've never been to jail but this gave me a pretty good idea of what to expect there. The non-veg meal had no taste and it tasted like it had been kept for days and then microwaved in a hurry. There was a chemical aftertaste to the food. The pic was taken after I totally gave up trying to eat your food. No water was served on the flight except the bottle which was served with the meal. So I'm glad that I bought a bottle of water from the vending machine at the airport. Having stayed in hostels for most of my life, I'm not very picky about my food and can eat anything that is reasonably palatable; but this took it to a new level altogether. FINAL WORDS Now I used to travel extensively by Air India in the late 90s and early 2000s, especially for trips to Saudi. My last flight by Air India was in 2008 and I really can't believe what all has happened to it in a space of 7 years. I wasn't particularly dissatisfied or unhappy with their services back then. Now I know that Air India isn't doing well and is suffering major losses but then again neither am I surprised now. The staff also seem disinterested and demotivated. Probably the only reason why you even get passengers these days is because of the enormous population of this country and whenever you break prices. Else nobody in their right mind would ever opt for Air India. I'd rather travel by the ‘budget’ airlines offering paid meals and water rather than eat your stale food or experience your lethargic hospitality. The only reason I flew Air India this time around was since I had to book my tickets at a very short notice and your tickets were almost 2000 Rs less than the nearest player. I don't think that I will ever fly this airline again not even for a difference of 10k! Goodbye and good riddance!

Our flight was delayed for 9 hours, its the way that Air India management ( ground crew )did not handled the issues. 1) we were told at security check in that our Flight AI 131 was delayed till 12pm ( was due to leave 06-30 ) that's 5 Hours Delay we were not happy but had no choice. When we looked at the Flight Board it showed that the AI131 was on time ( nothing about delay or 12pm ) 40 minutes later I asked at the information desk no joy as he was unhelpful & I was told to see Air India staff for information, even he was not helpful.I was told that its 12pm. We were not given any breakfast we spent £10 on breakfast, than at 10.30 we were told its now delayed till 4pm. All the passenger were complaining wanted to speak to a member of management for answers we have recorded the evidence on our mobile & I Pad, we were all given excuses. Lunch was very basic and water was warm not cold. Lot's happen over 2 hours with Management & us. We wanted letters to say we were going to be Compensated because once we get back to London air India would do nothing at all, there were 3 x couples that had same problem last October 2014 & they had done every thing but got no reply or Compensated by Air India. In last 15 Year's Me & my wife have never had any problems with Air India, only problems that most people would complain. PLEASE look into this matter as we need a speedy answer and compensation. We both had to start our new jobs on Monday 23rd march 2015, as we did not land till 21.30pm on Sunday 22.03.15 we were not able to start till Tuesday 24.03.15. We would like 2 x return tickets to India or 2 x upgrade to business / first Class on our next trip to India as Gesture of goodwill this has not monitory value to Air India or lastly Refund of £600.00 as Compensation I know you will see this from my point, we do not want this issue for us to fly other airline in future as we are Indians and want to support Air India. I know lots more customer of AI131 who wanted us to handle this matter for them ( I have all there Tickets Numbers But I want to look after Number 1 That's ME. If you were to see the Video you would not believe how we were all treated. Please reply ASAP as we want to settle this matter ASAP, our request is not unreasonable. Date of Departure : 27.02.2015 Ticket No : 098-[protected] Mr Kamalroy Patel 098-[protected] Mrs Sangita Patel Complains No from Mumbai airport :27428 ( we have the complaints Letter that was given to us from Mumbai airport ) Many Thanks Kamalroy / Sangita Patel

illegal constructions are becoming a menance in asiad village. and the president of asiad village society is involved in this corruption. i stay in 310 chandgiram block and there is major illegal construction besides and behind my house. Nodody stops this. This is a beautiful place to live in but totally being spoilt by these illegal constructions blocking light n sun. pls do something to stop this.

⌂ Home 👤 abhay ⚙ Help Press ? for keyboard shortcuts. Dear Sir, We have received judgement order from Consumer Dispute Rederesal Forum -VI (Disst) N.Delhi case no. C.C. 539/07 dated 25/4/2014 in our favor against air India and Court has ordered AIR INDIA to compensate us within 30 days but its about a year but till today we have not received any details regarding our claim amount from Air India, Please help us & let us know how we can proceed further to recover our money, Thanking you and awaiting your reply. Kind regards, Amar nath Gupta Ashish Rugs InternationalManufacturer of Exquisite Custom Rugs and CarpetsChauri Road, Bhadohi 221401, U.P INDIA+91 [protected] +91 [protected][protected]@yahoo.comwww.ashishrugs.webs.comamargupta.[protected]@fac...⇄

The manager Air India New Delhi Subject :- Ref. Of Property Irregularity report Dear Sir/ Madam, Due to reference i have trave from Air India flight No, AI-612 & AI -330 from jaipur –BOM- Bangkok on dt. 19th March 2015 but after my travelling as i got my luggage it was damaged . as i got my luggage and i complaint to air port authority Bangkok by Property irregularity report form on Dt. 20th march 2015. My laggage is broken from Top to Bottom . i indicate in the damage drawing in to form . but after that there is no any further action on my complaint . After that i ask on toll free no. But there is no response of my complain . So i request to you that take an early and right action on my complain and replyl me on my e-mail With Thaning to you pankaj kurar garg jaipur

I had à knightmare flight when I had to travel by AI 806 from Mumbai to Delhi on 27/03/15 alongwith 2 ladies and 3 kids under pnr J7155 and reached at 7 am on the counter for the 8 am flight..as the inefficient air India counter employees were taking too much time. When my turn and another person namely muzamil after me came for baggage check in, they closed the counter and behaved rudely...the manager also behaved rudely..I was given boarding pass but my baggage was not loaded and I incurred a loss due to bad behaviour of air India staff..i seek loss compensation. The arrogant behaviour of air India employees is the reason for their loss...their behavior resulted in loss of over Rs.10000 to me..i seek damage claim Seek ur intervention plz Regards Ajaz Contact [protected]

I am Major Pradeep Singh Bura, I was trying to book tickets on air india flight 658 ( 23 apr from coimbatore to delhi) on name of my relatives namely Sanjeev kumar tripathi and family . The online booking was tried out using HDFC bank credit card on my name on 17 mar 15, however the booking was not successful due to technical reasons and no confirmation of the booking was sent from air india to mobile no and email provided by me during the booking.( Till now the ticket & confirmation has not been send to me).I waited for one day for any confirmation from air india however the same was not confirmed and hence on 18 mar 15, i again tried booking the tickets for the same flight from my relative's debit card of ICICI bank. This time the booking was confirmed immediately and the ticket details were generated on the e mail & mob no provided by me.PNR of the confirmed tickets booked on 18 mar is J2KP1. On 21 mar 15, my HDFC Bank credit card statement shows deduction of Rs 27594 (amount of ticket booking) for booking carried out on 17 mar 15 even when the booking was not confirmed and no intimation was given to me for the same .I immediately called up air india costumer care and the airindia agent confirmed of an error on the part of Air india as double booking has been done for same passengers due to some technical issues with no intimation done by airindia for previous booking. The agent then told me the PNR No of the booking on 17 mar as PNR - JC51H (the tickets which are till now not been send to me on mail/mob no). It is therefore requested that the amount deducted for failed ticket booking on 17 mar may please be refunded in full, back to my HDFC Bank credit card account at the earliest .I have been calling air india since last 4 days but no response . I have mailed thrice to ecommerce but no response have been received . The landline no of ecommerce is not picked up by anyone despite me tried calling for almost 100 times . I have also filed my complaint to ministry of civil aviation & public greievances portal of govt of india.

Flight: Air India PNR: H02ZG I took a flight from Mumbai to Chadigarh (Via Delhi) on 20 Dec. 2014 at 11AM. It had a 40 minutes stop at Delhi. Flight landed on Delhi airport but could not take off for Chandigarh due to Bad weather (Heavy fog) in Chandigarh. So flight was cancelled later. Air India staff told provided and air india bus service for Chandigarh and Ticket cancellation under respective refund amount to all affected passengers. I got my ticket cancelled and told that I will recieve 2304/- through MakeMyTrip. I took further steps with MakeMyTrip for Refund processing but Refund money is still locked because refund is not release by Air India till now. They told me that they sent an email to Air India for confirmation but Air India is not sending any response/confirmation. I called air India. they told me to call Air India city office. Then I called City office (New Delhi), they again diverted me to some other number which no one is picking up and there is no response. This is the worst experience I had with Air India. The Air India officials are so unprofessional. I still dont know where my refund money gone. Air India is in no mood to refund back to customers their hard earned money. This is Pathetic. Air India... Please return my refund my contact details are as: Gobind Kumar Mob: +91- [protected] Email: gobind.[protected]@gmail.com

Hi, I am Joginderpal Singh, Son of Mrs. Paramjeet Kaur Khalsa.. I have booked Air India Flight ticket for my Mom to visit in a Marriage... Her age is 53 and rarely flying alone, This Time She was alone..Flight Details mentioned below as per itenery.. Flight was Raipur-New Delhi than Amritser.. Marriage function was at Amritser on 21st Feb early evening.. She was flying from Raipur.. During check in at Raipur Airport, Air India Staff informed my Mom to get the boarding pass for New Delhi to Amritser flight at New Delhi from Air India Counter...After reaching New Delhi Around with delay 25 Min. (21st Feb 11:10AM), At Air India Counter she was told that Next flight to amritser is over booked and Air India can not provide any way to reach amritser.. Luggage was also not given at New Delhi.. We had confirmed ticket to fly from Raipur to Amritser via Delhi but Still they didn't given the Boarding Pass from New Delhi to Amritser..They told for luggage you need to go to amriter on same day 10PM flight from Delhi to amritser.. My Mom taken that Boarding pass and spent whole day at Airport without any rest and reached Amritser around 11:30 PM in next flight but again baggage now came... 1. She cound't able to attend marriage fucntion -- So this Travel was totally waste. 2. Buggage lost so New cloths taken at amritser. 3. Whole day spent alone at New Delhi Internation airport with trouble. 4. Came back next Day vai Train without getting luggage and attending marriage.. Please help me get the lost money during this journey..Flight Details mentioned below as per itinerary.. [protected][protected][protected][protected]E-Ticket Itinerary Receipt PASSENGER DETAILSPASSENGER TYPE NAME FREQUENT FLYER NO. MEAL REQUEST SPL. REQUEST TICKET NO.(S) Adult 1 Paramjeet kaur khalsa NA NA NA 098-[protected] TRAVEL INFORMATIONFLIGHT Depart Arrive CLASS FAREBASIS NVB* NVA* BAGGAGEALLOWANCE AI 469 Booked Raipur (RPR) Sun, 22 Feb 2015, 08:55 Delhi (DEL) Sun, 22 Feb 2015, 10:40, Terminal 3 Economy - T TAP14WEB Sun, 22 Feb 2015 Sun, 22 Feb 2015 Adult: 15 KgFLIGHT Depart Arrive CLASS FAREBASIS NVB* NVA* BAGGAGEALLOWANCE AI 114 Booked Delhi (DEL) Sun, 22 Feb 2015, 12:40, Terminal 3 Amritsar (ATQ) Sun, 22 Feb 2015, 13:45 Economy - Q QEIPWEB Sun, 22 Feb 2015 Sun, 22 Feb 2015 Adult: 15 Kg* All times are local to airport. * NVB - Not Valid Before, NVA - Not Valid After BOOKING DETAILSBooking reference no (PNR): H2GMMWeb Reference: AIBE15641396Issuing Airline: Air India Ltd.Issued date: Thu, 8 Jan 2015 Place of issue: www.airindia.in / IBE Contact No: +91 91 [protected] Email: [protected]@gmail.com IP address: 125.16.128.122 FARE DETAILS PAYMENT DETAILS FARE 1 Adults @ INR 6, 470.00 :INR 6, 470.00 SURCHARGE India: Passenger Service Fee (WO) :INR 233.00 Airline Fuel Charge (YQ) :INR 4, 000.00 TAX Service Tax (JN) :INR 518.00 TOTAL TRIP COST :INR 11, 221.00 (Including Base Fare, Surcharge, Fees, Taxes) PAYMENT TYPE: Bank transfer BANK: ICICI BankENDORSEMENT/RESTRICTIONS ENDOS NON-END/VALID ON AI ONLYTOTAL PAID :INR 11221.00 NOTE • The card used to purchase the tickets will have to be produced at the time of Check-in. • If the cardholder is not the passenger, then the passenger should possess:a. A photocopy of both sides of the card, which will have to be self attested by the card holder authorizing the use of the card for the purchase of the ticket. For security reasons, please strike out the Card Verification Value (CVV 3digit security code) on the copy of your card.b. This photocopy should also contain the name of the passengers, and the itinerary details for which the booking is made. • The above document should be produced at the time of check-in. If the passenger fails to comply with these conditions, Air India reserves the right to deny the passenger(s) from boarding. • Checked in Baggage details are available on link: http://www.airindia.in/checked-baggage-allowances.htm#top3 • Infant(not entitled to seat) baggage allowance for all international routes is 10kgs only Please note that all AI Flight ranges 010-399 and 900-999 depart from the international terminal . The following domestic flights at Mumbai, depart from Terminal 2 (International) at Sahar. AI 012, 054, 101, 130, 144, 310, 314, 342, 348, 965, 984, 986, 050 • Passengers are advised to report at the check in counters well in time. RECOMMENDED REPORTING TIME :Before Departure Domestic Flights :75 Minutes International Flights :150 Minutes Departing from Leh/Srinagar/Jammu Airports :120 Minutes Domestic leg of International Flights :120 Minutes COUNTER CLOSING TIME :Before Departure Domestic :45 Minutes (60 Minutes for domestic leg of an International flight) International :60 Minutes • Passengers are required to show any of the following form of identification at time of check-in: *Passport *Driving License *Pan Card *Voter Card *Military ID *Photo Cr. Card *Airline ID *Any Photo card by Airline *Any other photo card issued by Government Agencies • The Carrier is not liable for any damage, if checked - in baggage includes fragile/valuable items, passports and other identification documents.THIS ADVICE IS GENERATED BY THE AIR INDIA COMPUTER SYSTEM AND DOES NOT REQUIRE A SIGNATURE. YOUR TICKET RECORD IS ELECTRONICALLY STORED WITH AIR INDIA.For any assistance you may contact us on the following numbersAIR INDIA CALL CENTRE NUMBERSINDIA:[protected]USA:[protected]CANADA:[protected]UK:[protected]AUSTRALIA...⇄ [protected]FRANCE:[protected]AM TO 9PM)For any queries pertaining to bookings/cancellations/refunds made through the Air India Web site, please write to us at [protected]@airindia.inWe wish you a pleasant journey and thank you for choosing Air India.Please check status of your flight from our call center no.[protected] or from Web site www.airindia.in before leaving for airport.-- Thanks & RegardsJoginderpal Singh

I was travelling from Kolkata to Dammam (Saudi Arabia) on 6th March 2015 by AIR INDIA. When I reach in Dammam airport I found that my luggage lock has been broken and some important things was missing from my luggage. This is for your information and necessary action. The photo of broken lock, Luggage tag and my ticket has been attached here with for reference.

March 1, 2015 Dear Sir / Madam, I would like to file my complaint against Air India officials sitting at gate counters who did not allow me & my wife to board the flight no. AI467 today which is expected to depart at 5:55 am. My e-ticket number is[protected] &[protected], Air India confirmation no. Z0WM9 and Z0WQH respectively. Even though my security check-in was complete and i reached to the gate before 10 minutes of departure time but still the officials did not allow me to board the flight saying that the door is closed. Due to this, i suffered a lot in terms of mental pressure, wastage of time and booking another flight which is almost 3 times costlier than air India. It is very unfortunate to see that Air India officials did not support me at all for anything. Instead of helping to the customers, they have just rejected us to board the flight even though 10 minutes left before the departure time. It is totally Air India officials mistakes against which I would like to get register my complaint. You are requested to kindly look into this matter and help me out. Due to Air India Officials, I incurred extra cost of Rs. 27, 536/- in terms of new air ticket of indigo airlines and cab charges from T3 to T1 which needs to be returned back by Air India to me. I would request to senior officials of Air India to look into this matter and help me out from this problem. I have also sent my feedback at the web portal of Air India for which reference no. is WB-DDEL[protected]. Thank you, Best Regards Sushant Kumar Rai

Air India flight 805 from New Delhi landed on time around 2200 hrs on 20.2.2015 in Mumbai. But thereafter there was a mess in disembarkation. - All passengers had to wait nearly 20 minutes to get off the flight . - After getting in the 2nd bus, the bus did not move move for nearly 10 minutes for unknown reasons. - The passengers reached the arrival launch nearly 45 minutes after landing. - Many passengers were so disgusted that they opined not to travel in Air India again. - Will you improve on your services instead of claiming punctualitty only on departure and arrival of flights..??? - Being a well-wisher of the national carrier please investigate reasons and instaed of giving excuses or explanations improve on services to customers.

I had booked with PNR Y3G8X I booked a return flight and had to cancel one way trip due to some reasons, I asked for a refund and I was told that the refund could only be processed only when the journey is complete. This is absurd, return ticket is a facility which is given by Air India and is no where intended to withold the money of consumers. I am cheated.

i booked ticket with air india in the name of Mr P R YADAV with air india pnr no J6341 for mumbai to kolkata and return for 23/12/2014 and same day return. the passenger was not allowed to board the flight and was wrongly told that his ticket was a waiting ticket and not confirmed. Later on enquiry we found that the airlines has made excess bookings for the flight and so not allowed my passenger to board and was sent home.. We are fooled by the airlines and later by not giving the refund of the same till date. The total amount of the ticket was around 20000 Rs which is still pending with the airlines as they are not even giving us the refund amount.. The agency is offering us No Show refund which is just merely taxes and i have been totally cheated by the airlines... Pls take strict actions against the airlines company who is responsible for the same and help me to get full refund for the same as the boarding was denied to the passenger due to airlines excess bookings...

I travelled AI from delhi to Birmingham on 13 Jan 2015. AI managed to lose my baggage in that direct flight. I registered a complaint at the airport and was given File reference : BHXAI10158/13Jan15/1938GMT. After that any number of phone calls and emails were never responded and no communication from AI. After 16 days my bag was traced by a friend in Delhi Airport and my bag was returned. When I left the UK for India on 30 Jan, I went to the AI counter in Birmingham airport and was told that all my emails were received into their JUNK folder. what a callous attitude. I am still waiting for a response and compensation. Due to the urgent nature of my business and the cold weather, I had to incur emergency purchase expenses. I had to make calls to AI offices in Birmingham and New Delhi. I had lodged a reimbursement request for 1270GBP for loss, expenses, stress and discomfort caused by AI. I would like a response from AI Regards Grace 91-[protected]

My ticket was from Bagdogra to Mumbai. It was scheduled at 1:30 PM but it got delayed and it took off @ 6:00 PM.I reached Mumbai @ 11:15 PM. I missed my indigo flight to Bangalore. When I told the manager @ bagdogra air port that its emergency to reach mumbai on time, he told he cannot do any thing. All the air India staff behaved in very improper manner. They don't know how to behave with the customer, when I argued they told I m mental. I missed my flight I have to stay @ hotel in mumbai, I had to join my office that also I missed. I had to pay for new ticket Rs 8000 in addition to my previous cost of flight i.e 4000. Who is going to compensate for it. I missed my job. I need compensation for all these.

Dear Sir I booked ticket on LTC fare for return journey from Dehradun to Trivandrum from your website on 12th Dec 2014. My daughter (infant) ticket did not bear the ticket number. The name was there in the ticket and money was also deducted as per the infant charges. Because of this mistake from your side, I along with my family and little daughters had to go through unbearable hardship and suffering. I was extremely surprised to see highly inefficient and insensitive people and managers at Delhi and Dehradun airport. When I missed my 17th Jan Trivandrum-Delhi flight due to this problem, they booked the ticket for the next day but still didn’t bother to resolve the ticket number issue, in spite of the fact that I was reminding them continuously. They misled me and said sir you need not worry we don’t issue number for infant and her name is there so you can come tomorrow and collect the boarding pass. The ticket they issued was just some characters and in a form which they can only understand. Still I asked one of the managers on duty and he also confirmed the same. It is good that I didn’t completely believe them and called the customer care after reaching the hotel provided by air India. To my surprise, again the ticket had same problem. Next day I came early to the airport but then again there I saw no one ready to help. Finally one manager (pradeep kumar?) took extra efforts and told me that I have to book the ticket again for the infant and money I have already paid will be refunded. Same thing I expected other peoples should have told me earlier. I want to know that how you can give a ticket without a ticket number? is it my fault? I just saw the passengers name and found ticket money deducted for all. I am having all documents for proof and want to sue air India for this. I have mailed this complaint to them but so far no reply. I have paid the infant ticket twice and therefore expect refund from them as well as compensation for the trouble i faced.

On 13.12.2014, we were to fly to London from Mumbai by AI 131. The flight was scheduled at 7am and the website stated a delay of 3 hours on the night of 12.12.2014. We did not receive any intimation from Air India and would not have known had we not checked flight status. As we arrived at the airport at 7am the next morning, we were told that the flight was in fact 16.5 hours delayed and that all passengers had been informed. Again, we did not receive any such intimation. Further, they insisted that they had boarded all their other passengers on a 4am British Airways flight, in clear contradiction to their above statement, not to mention the sheer impossibility of asking passengers to PRE-PONE their journey. Add to this, we were harassed for a good half an hour as the staff threw up their hands and exclaimed there was nothing to be done, but wait till the next day as the flight had now been CANCELLED altogether. Here, it must be noted that my co-passenger had spent the night at the Mumbai airport, having arrived from Kolkata the previous evening. Despite sitting right in front of the customer care desk all night, he had not been informed of any of these developments. In particular, we would like to express our deep dissatisfaction with the behaviour of one Ms. Michelle. After much deliberation, she finally agreed to put us on a flight to Delhi and then on another one from there to Heathrow. Also, we had been given coupons to avail free breakfast at the airport owing to the delay but the cafe in charge of doing so had not been intimated. Hence, another round of harassment and waiting around as numerous calls were made to confirm whether in fact respectable international jet-setters were entitled to free breakfast or attempting to rip-off a paltry cafe. Our entire travel schedule had been thrown into disarray. We had missed the last train to Liverpool for the 13th and had to spend the night at London and proceed to Liverpool the following day. The accommodation that had been booked at Liverpool for the night of the 13th was also lost. The loss we faced cannot be expressed in mere monetary terms (although we lost train tickets worth a total of 370GBP due to repeated cancellations). Finally, it must be mentioned that the luggage that arrived from Kolkata was in shambles. The lock had been tampered with and the suitcase cannot be used anymore (loss of another INR 4000). Further, when we had complained about this at the customer desk during our return, the staff nonchalantly commented that this is not an unusual phenomenon! Needless to say, I am never travelling by Air India again. I sincerely hope they make amends to compensate for our losses.