Air India Complaints & Reviews

I was travelling from Kolkata to Dammam (Saudi Arabia) on 6th March 2015 by AIR INDIA. When I reach in Dammam airport I found that my luggage lock has been broken and some important things was missing from my luggage. This is for your information and necessary action. The photo of broken lock, Luggage tag and my ticket has been attached here with for reference.

March 1, 2015 Dear Sir / Madam, I would like to file my complaint against Air India officials sitting at gate counters who did not allow me & my wife to board the flight no. AI467 today which is expected to depart at 5:55 am. My e-ticket number is[protected] &[protected], Air India confirmation no. Z0WM9 and Z0WQH respectively. Even though my security check-in was complete and i reached to the gate before 10 minutes of departure time but still the officials did not allow me to board the flight saying that the door is closed. Due to this, i suffered a lot in terms of mental pressure, wastage of time and booking another flight which is almost 3 times costlier than air India. It is very unfortunate to see that Air India officials did not support me at all for anything. Instead of helping to the customers, they have just rejected us to board the flight even though 10 minutes left before the departure time. It is totally Air India officials mistakes against which I would like to get register my complaint. You are requested to kindly look into this matter and help me out. Due to Air India Officials, I incurred extra cost of Rs. 27, 536/- in terms of new air ticket of indigo airlines and cab charges from T3 to T1 which needs to be returned back by Air India to me. I would request to senior officials of Air India to look into this matter and help me out from this problem. I have also sent my feedback at the web portal of Air India for which reference no. is WB-DDEL[protected]. Thank you, Best Regards Sushant Kumar Rai

Air India flight 805 from New Delhi landed on time around 2200 hrs on 20.2.2015 in Mumbai. But thereafter there was a mess in disembarkation. - All passengers had to wait nearly 20 minutes to get off the flight . - After getting in the 2nd bus, the bus did not move move for nearly 10 minutes for unknown reasons. - The passengers reached the arrival launch nearly 45 minutes after landing. - Many passengers were so disgusted that they opined not to travel in Air India again. - Will you improve on your services instead of claiming punctualitty only on departure and arrival of flights..??? - Being a well-wisher of the national carrier please investigate reasons and instaed of giving excuses or explanations improve on services to customers.

I had booked with PNR Y3G8X I booked a return flight and had to cancel one way trip due to some reasons, I asked for a refund and I was told that the refund could only be processed only when the journey is complete. This is absurd, return ticket is a facility which is given by Air India and is no where intended to withold the money of consumers. I am cheated.

i booked ticket with air india in the name of Mr P R YADAV with air india pnr no J6341 for mumbai to kolkata and return for 23/12/2014 and same day return. the passenger was not allowed to board the flight and was wrongly told that his ticket was a waiting ticket and not confirmed. Later on enquiry we found that the airlines has made excess bookings for the flight and so not allowed my passenger to board and was sent home.. We are fooled by the airlines and later by not giving the refund of the same till date. The total amount of the ticket was around 20000 Rs which is still pending with the airlines as they are not even giving us the refund amount.. The agency is offering us No Show refund which is just merely taxes and i have been totally cheated by the airlines... Pls take strict actions against the airlines company who is responsible for the same and help me to get full refund for the same as the boarding was denied to the passenger due to airlines excess bookings...

I travelled AI from delhi to Birmingham on 13 Jan 2015. AI managed to lose my baggage in that direct flight. I registered a complaint at the airport and was given File reference : BHXAI10158/13Jan15/1938GMT. After that any number of phone calls and emails were never responded and no communication from AI. After 16 days my bag was traced by a friend in Delhi Airport and my bag was returned. When I left the UK for India on 30 Jan, I went to the AI counter in Birmingham airport and was told that all my emails were received into their JUNK folder. what a callous attitude. I am still waiting for a response and compensation. Due to the urgent nature of my business and the cold weather, I had to incur emergency purchase expenses. I had to make calls to AI offices in Birmingham and New Delhi. I had lodged a reimbursement request for 1270GBP for loss, expenses, stress and discomfort caused by AI. I would like a response from AI Regards Grace 91-[protected]

My ticket was from Bagdogra to Mumbai. It was scheduled at 1:30 PM but it got delayed and it took off @ 6:00 PM.I reached Mumbai @ 11:15 PM. I missed my indigo flight to Bangalore. When I told the manager @ bagdogra air port that its emergency to reach mumbai on time, he told he cannot do any thing. All the air India staff behaved in very improper manner. They don't know how to behave with the customer, when I argued they told I m mental. I missed my flight I have to stay @ hotel in mumbai, I had to join my office that also I missed. I had to pay for new ticket Rs 8000 in addition to my previous cost of flight i.e 4000. Who is going to compensate for it. I missed my job. I need compensation for all these.

Dear Sir I booked ticket on LTC fare for return journey from Dehradun to Trivandrum from your website on 12th Dec 2014. My daughter (infant) ticket did not bear the ticket number. The name was there in the ticket and money was also deducted as per the infant charges. Because of this mistake from your side, I along with my family and little daughters had to go through unbearable hardship and suffering. I was extremely surprised to see highly inefficient and insensitive people and managers at Delhi and Dehradun airport. When I missed my 17th Jan Trivandrum-Delhi flight due to this problem, they booked the ticket for the next day but still didn’t bother to resolve the ticket number issue, in spite of the fact that I was reminding them continuously. They misled me and said sir you need not worry we don’t issue number for infant and her name is there so you can come tomorrow and collect the boarding pass. The ticket they issued was just some characters and in a form which they can only understand. Still I asked one of the managers on duty and he also confirmed the same. It is good that I didn’t completely believe them and called the customer care after reaching the hotel provided by air India. To my surprise, again the ticket had same problem. Next day I came early to the airport but then again there I saw no one ready to help. Finally one manager (pradeep kumar?) took extra efforts and told me that I have to book the ticket again for the infant and money I have already paid will be refunded. Same thing I expected other peoples should have told me earlier. I want to know that how you can give a ticket without a ticket number? is it my fault? I just saw the passengers name and found ticket money deducted for all. I am having all documents for proof and want to sue air India for this. I have mailed this complaint to them but so far no reply. I have paid the infant ticket twice and therefore expect refund from them as well as compensation for the trouble i faced.

On 13.12.2014, we were to fly to London from Mumbai by AI 131. The flight was scheduled at 7am and the website stated a delay of 3 hours on the night of 12.12.2014. We did not receive any intimation from Air India and would not have known had we not checked flight status. As we arrived at the airport at 7am the next morning, we were told that the flight was in fact 16.5 hours delayed and that all passengers had been informed. Again, we did not receive any such intimation. Further, they insisted that they had boarded all their other passengers on a 4am British Airways flight, in clear contradiction to their above statement, not to mention the sheer impossibility of asking passengers to PRE-PONE their journey. Add to this, we were harassed for a good half an hour as the staff threw up their hands and exclaimed there was nothing to be done, but wait till the next day as the flight had now been CANCELLED altogether. Here, it must be noted that my co-passenger had spent the night at the Mumbai airport, having arrived from Kolkata the previous evening. Despite sitting right in front of the customer care desk all night, he had not been informed of any of these developments. In particular, we would like to express our deep dissatisfaction with the behaviour of one Ms. Michelle. After much deliberation, she finally agreed to put us on a flight to Delhi and then on another one from there to Heathrow. Also, we had been given coupons to avail free breakfast at the airport owing to the delay but the cafe in charge of doing so had not been intimated. Hence, another round of harassment and waiting around as numerous calls were made to confirm whether in fact respectable international jet-setters were entitled to free breakfast or attempting to rip-off a paltry cafe. Our entire travel schedule had been thrown into disarray. We had missed the last train to Liverpool for the 13th and had to spend the night at London and proceed to Liverpool the following day. The accommodation that had been booked at Liverpool for the night of the 13th was also lost. The loss we faced cannot be expressed in mere monetary terms (although we lost train tickets worth a total of 370GBP due to repeated cancellations). Finally, it must be mentioned that the luggage that arrived from Kolkata was in shambles. The lock had been tampered with and the suitcase cannot be used anymore (loss of another INR 4000). Further, when we had complained about this at the customer desk during our return, the staff nonchalantly commented that this is not an unusual phenomenon! Needless to say, I am never travelling by Air India again. I sincerely hope they make amends to compensate for our losses.

Dear Air India Officials, i am writing here as I am really disappointed with the irresponsible behavior from your employees.I recently came from Kathmandu, Nepal (AI216) to Delhi, India. I reached Delhi, India on January 12th. 5:00 PM, where I didn't get my baggage(Tag: AI900685) on belt. I was having three baggage with me and I received only two of them rest one is still I haven't received.There was no senior manager on the Delhi airport, who can help me to understand the issue. Some how when I got one person then he informed me that may be my baggage have been send in another flight. So I will get my baggage by next day, delivered to my home. He also create a irregularity report and provide me the authority number on that. Now since morning I am trying to call them to understand the issue and why I have not received my baggage? But no one is picking the call and answering the call.I have no idea where my bag is, all my belongings are in the bag, and the number which was given to me goes ringing and disconnects. With that i have no clue where my bag is, when it would be delivered... i cant call anyone.. the we tracker gives the status "item located, pending confirmation" - i have no clue what that means. Please help me! this is a lot of inconvenience and i am sitting clueless, i dont know who to contact

06th January 2015 The most horrifying experience and a perfect way to bring in the New Years – courtesy Air India. I had a flight back to Toronto from Delhi, after a few weeks of vacation with my family. I was supposed to fly back on 6th January 2015 at 06:50 am. I was to fly Air India – AI 115 – from Delhi to London and then Air Canada from London to Toronto. The tickets were booked and confirmed. As usual I was at the airport at 03:45 am - 3 hours before the flight time. Upon reaching the AI counters there was already a long queue because only 3 counters were functioning out of the 12-15. But we all waited for our turns patiently which obviously was taking forever. It was only around 05:15 am that we all started wondering that the queue has hardly moved, some officials made some calls regarding some other flights and took the passengers from the middle with them. But the people flying to London were still waiting and wondering. And when asked, sure enough, none of the officials had any answers and in turn in their rude and unruly behaviour asked us to stay in the line and wait for our turn. As I was unsure of what was going on, I called my parents and asked them to stay on until I was sure, who were still waiting outside the airport for almost 2 hours now. By now we all started realising that there was definitely a screw up and this is the reason why the officials that too hardly 3 of them catering some 100-200 people, had gone mute. So within seconds of their such behaviour the ‘so –called queue’ no longer existed, people started rushing in towards the 3 counters open to understand the situation, and in no time there was a chaos or in literal terms - a local fish market in front of the AI counters. I was a little lost, because I was travelling alone and I was in a fix, because either I could have taken care of my luggage or shoved it aside and somehow made my way to the counters through the crowd. But it dint take long for us to understand when the mum officials of AI finally broke their silence and told us how AI 115 was overbooked and they wont be able to send us on that flight, and will have to accommodate us on another flight. What’s surprising is that – it took them almost 2.5 hours to tell us something they knew all along. They were just playing us passengers. So what came next was not at all surprising - The reactions of the passengers. They were loud screams and shouts and loud voices and people hooting – ‘haye haye air india’ – from each and every side. And those AI officials still had the audacity to speak to us rudely and arrogantly. Anyway, somewhere around 06:45 am (mind you 06:50 am was the time of our actual flight), another official of AI came and asked the other officials to start issuing us the Boarding Passes for the next flight which was at 02:45 pm same day. Yes, this was a little relief, so yet again there was literally a mob attack at those counters – everyone rushing into get their boarding passes before they fill up that flight as well and we are left with nothing. So I called my parents who were still waiting outside and asked them to leave now that I shall be getting booked on a new flight soon. But after all this they refused to trust the air lines so soon and said they would wait until I have it in my hand. So I made my way somehow with my luggage through the crowd to a counter and asked her to issue me a Boarding Pass and informed her how I have a further connecting flight to Canada, only to realise that the 15 other people standing around me were also complaining about the same. And once again the AI supervisor sitting at the counter goes mum. For the next 30 mins she kept taking our passports and tickets and said she is issuing us our Boarding Passes, and upon asking what about the connecting flight, she said she is working on it. I guess it was stupid on our part to trust them once again, thinking that they were honestly trying to figure out something for us. Meanwhile, other passengers only travelling upto London were issued their Boarding Passes for 2:45 pm and were promised a hotel till then and meal vouchers (which they NEVER GOT and I saw them fight for it till the time I was at the airport). And here we were still standing at the counter in hope that we will get ours soon. So guess what happens next – at around 07:30 am (its been 4 hours since we have been at the airport now) – the supervisor who was ‘apparently helping us’ starts explaining the situation to some new official, and that’s when we understand that all this while she has been unable to find any connections for us since all Air Canada flights were fully booked and also how she was unable to contact any AC official. Oh, and why was she explaining all this to the new guy – because the shifts were changing. As soon as we understood the whole situation -there was a fit of rage from all o[censored]s standing on the other side. And we pleaded her to stay on and leave once she is able to fix the situation because she knew what was going on better than anyone else, but she simply walked off. I just used the word plead – but I don’t understand why we had to beg these officials when WE are the passengers and have paid FULLY for these tickets, and its not like they are obliging us. Anyway this is how WAS THE CUSTOMER SERVICE OF AIR INDIA. Sure enough the new official was clueless and we were impatient, so on repeatedly questioning him he snapped and started behaving in an unruly manner. Anyway soon enough we realised that he was also USELESS – like any other official there, and had failed to provide us any answers and kept us hanging for another hour. So now it was 9 am – we have been at the airport for 5.5 hours with no answers, solutions, boarding passes, food/water being offered – and still victims of foul and impolite behaviour of the AI officials. Finally after 15 mins a senior AI official walks in unaware of what was going on. On learning the situation he promised us that he will figure it out for us in the next 15 minutes. So we believed. And yes my parents were still waiting outside in the cold – so I called them and informed that a senior is here and we might just get lucky now. So, now we are running back and forth with him – from the ticketing counters to the AI counter, and sure enough it dint take 15 mins but good 45 mins. Yes it was 10 am – and I had been at the airport for 6.5 hours – hungry, thirsty, lost, mentally harassed, abused, and HELPLESS – for the first time I dint know where to go, what to do. I had tried raising my voice, tried to talk softly, tried to threaten that will report to social media – tried everything and nothing worked. Finally I broke down. I was tired – very tired. And honestly did not know how long this could go on for – had lost all hopes. And outside my parents were equally impatient, tired and cold. So finally around 10 am my dad – who is an advocate - angry and frustrated called me up and asked me to leave. AI had really tested our patience. And I had to be back in Canada asap because I had work to join. So after another 30 mins of haggling with the senior official – I learnt that he was unable to do anything. There were no connecting flights available uptil the 14th January and that too he wasn’t sure off whether we will get or not, and he refused to provide any further answers or help – but a piece of paper saying that ‘the passenger was offloaded due to overbooking’ – and if I want I can complain basis this paper, but there is nothing more he could do. Oh and cherry on top, while leaving he – ‘a senior official of AI’ himself said that it was our mistake that we booked AI, and now that we did book we need to suffer because this was bound to happen. I was quite shocked at this statement. So after 7 hours of ruthless wait at the airport, and with my parents waiting outside the airport, we decided to leave. And because it was important for me to get back to Canada at the earliest because of my job, we had to book a one way ticket at our own expense for the day after – and this time made no mistake and booked my preferred airline – jet airways. This was my first time flying via AI and MOST DEFINITELY THE LAST. It was the biggest mistake that I could have ever made. The staff and the customer service was really bad, inefficient, had no empathy for their passengers, ruthless, arrogant and ignorant. No one had any care for the time, money or feelings for their passengers and in turn made us feel that it was our mistake. I would honestly advise each and every one of you to think a 100 times before booking AI. It was a MAJOR MENTAL HARRASMENT. And I ended up spending SO MUCH MORE MONEY AND TIME, of which AI has no regret.

We are coming from London to Ahmedabad via Bombay, Ahmedabad flight AI 130 is 2 hour late so we little exhausted and then we reached Ahmedabad airport and we wait for our baggages for 2 hours but baggages not come and than one of the air india employe says your baggage not come because London flight is big one and Ahmedabad flight is small so some of baggages have no space but don't worry we send your baggages at your home and than we got receipt (about our baggages details and our shipping address)so we out of airport and time is 11 am while flight schedule is 6:30 at Ahmedabad and we tired and go to our destination by car 250 kilometers, when we pass 100 kilometers than call from air India employe your baggages is here why you not take it and we shocked hearing this and we reply that hey don't tell lie because we wait for our baggage for 2 hours and you give us shipping receipt and now you lie that our baggages there and we told that we not travel 1st time so you tell lie like this than employe say it's ok we send your baggages at your address today or tomorrow, , we call 1000 times at phone number which printed on receipt but no reply and sometimes not reachable, , , , I just say we don't have our clothes our belongings, this is very poor experience ...reply me

Hi, Myself Mittal and My booking ID NF[protected] and attached is the invoice of my booking. I had Booked 5 Tickets in the name of Mittal Sangle, Venkatesh Puthran, Imran Shamsi, Hasan Akhatar, Neelesh Lad And would want to claim the refund of for NO SHOW. I had these booked for AI 9810 Dehradun- Delhi and AI 317 Delhi- Mumbai on 24th November. I had called the make my Trip Customer Care to cancel the tickets 2 hours prior my journey, But they said they wont be able help and will have to call the airline directly. we Tried Calling airline and also reached airport and tried cancelling the tickets. The Air India Authorities have given us a report and asked us to submit it to Make my Trip for refund( Please find the attached copy of the report). Now make my trip wants us to get a stamped a document from Air India Authorities with the refund amount, in order to process our refund. i have tried AirIndia Customer Care and had personally visited the AI ticketing counter of the Domestic Airport. The Officials of AI have directed me to you. Request you to kindly look into this matter and Kindly help. Please call on [protected] or mail for any further mail or clarifications. Thanks Regards Mittal Sangle

I had booked a round ticket for 2 passengers from Delhi to Kochin 4 months back . I was booked to fly on 24th from Delhi (t3 international airport) . The Air India, AI467 was scheduled to leave delhi airport at 5:55 AM in the morning. For this flight, I had done by web-checking and had 2 seats allocated to me . (6E and 6F) My flight ticket are attached with mail . Ticket numbers: 1.) [protected] 2.) [protected] As per the guidelines, me and my wife at reached the airport at 4:15 AM in the morning (2 hrs. before the flight). When we reached the counter to get the boarding pass, the air india staff told us that we cannot issue the boarding passes as the flight is full . I was taken back and was trying to understand what she meant by this. How can I who has already booked my flight tickets, done a web check in, reached the airport on time was denied a boarding pass. They told me that the flight was over booked and since there is no seat available, no boarding card would be issued. My queries: 1.) How can you overbook a flight. (i[censored] have x seats in a plane how can u book x+y passengers on the same flight.) 2.) How can u deny a passenger a boarding card who has confirmed seats booked, web check-in done. When we discussed this further at the airport with the AIR INDIA official, they gave me 2 stories: a.) Our Air india Online Booking system went wrong and booked more passengers on the same flight b.) Flight to cochin @ 10 AM was cancelled and those passengers were accommodated to 5 :55 AM flight The attitude of the AIR INDIA staff was atrocious, rather than helping the customers they talk to them in a manner that it is our mistake. I am really annoyed by their behavior. I know AIR INDIA Is a government run industry and it would not make much difference to you, but please help serve the Indians better. You treat the indian customers in a bad manner. What happened because of this: a.) I was then given a 1:30 PM flight to cochin which got delayed by 2hrs 30 min .. it actually left delhi at 3:00 PM . I reached cochin at 6:30 PM. b.) The cab I had booked for further journey to ashtmaudi left .. I had to rebook the cab from Cochin airport . Paid 5k extra . c.) I reached the resort at 12 in the midnight. Initially was suspposed to reach the resort by 2 PM. d.) My entire 1st day of the trip was wasted because of AIR INDIA. Because of this stupidity and mistake at your end, I was left stranded at the Delhi airport for 8 hrs and reached my destination 10 hrs late. I want a compensation(for my cab and resort stay) for this mistake at your end and please let me know how can you deny a customer a boarding pass when he has done made a booking, paid the full amount, made a web checkin.

I (Deepanwita Dutta) am a Ph.D. student of IIT Guwahati. I had booked my Air India flight tickets (Gau- Del, Del-Heathrow(London), Heathrow-Del, DEl-Gau) through a travel agent (Jayanta, Jungle travels). I had to attend 2 back to back conferences, one at King's College London from 2-6 Dec, 2014 and another at IITG from 8-12 Dec. 2014. My Del-Gau flight was on 8th Dec 2014 at 11:30 am. But after reaching Delhi at 10:08 am, I was told that the flight has been preponed to 10:30 am and I cannot board the flight as I am late. Even after repeated requests, they didnot allow me. What is more shocking is that the manager on duty that day (with the name Ashok or Arjun or something like that) refused to give me the boarding pass for the next day saying that they couldnot inform me as my contact info was not available with them and it is the sole responsibility of the travel agent to inform me. They were giving tickets for the next day to the other passengers. I had already got the tickets for the next day, but the manager on duty refused me the boarding pass. The travel agent people also gave similar answer saying that it is the fault of the airline. I had given my contact details and email address to the travel agent. The entire day (upto 4:00 pm, this can be checked from the register at Delhi Airport) I was at the Airport running from Gate no 1 to E block. I want to know where is my fault in the entire episode. And why the flight needed to preponed? How am I to know about that ? Is it not the duty of Air India to care for the customers and make other arrangements. Only one seat was available at Spice Jet that day : price was 27, 000. The minimum fare for the next 2 days was arround 36, 000 (only available in Air India). Is it possible for a student to pay such a huge money after spending so much money on Accomodation at London. My question is what arrangements the Airlines had made for my stay ? Isn't my security their responsibility. As a result of whims of some Air India officials (particularly the manager on duty that day) I had to suffer. I missed my Conference. Who will bear the flight ticket cost + Conference fees that I missed = 15, 000 + 4000 ? Why should I bear the loss with no fault of mine ? From whom I should demand the compensation? DAE conference is a very prestigious conference held once every 2 years. My Ph.D. defence was arranged on 15th Dec. and my supervisor had to go on leave 2 days later (on 17th). So, I was about to get my degree after my supervisor sign my my final thesis. But though I defended my thesis, I couldnot get time to hard bind my thesis before 17th. So, I have to wait for 1 more month to get my degree. We have to travel by Air India as we have no other option. We receive DAE funding for Air fare (only if we board, that also one time) and this is the DAE criteria. Air India should take care that mostly students and govt. officials use this flight. So, if the schedule is changed entire plan gets changed. I wrote the statement made by the Manager in a paper. I had taken the Air India stamp at the paper. I am going to file an RTI asking who was responsible for this (my problem) : Air India, the travel agent or I myself.

I'booked my ticket on 7 Dec 2014 for a round trip of srinagar to delhi and back as mentioned in the ticket (booking id YTLLH and web reference AIBE[protected]. The fare deducted was Rs 18, 683/- as evident from the bank ref no. BSBI[protected]IG00HGDQK2 TRANSFER TO[protected], however the amount shown in the ticket is Rs 18, 658/- only. Please explain the anomaly in the amount deducted and amount shown on ticket and refund the excess amount deducted. Or else reflect the exact amount deducted on the ticket.

I was a connecting flight with Air India on 21st Dec 2014 (Flight No. AI 401) from IGI Airport, New Delhi to Kolkata, My flight with KLM (Flight No. 0871) was landed at New Delhi Airport at 21st Dec 2014 1:20 AM (Delayed by 10 minutes, due to bad weather and no. of operational runway at Schiphol Airport, Amsterdam) my connecting flight was at 7:00 AM. After midnight around 3:00 AM I got a call from +[protected] and the person from the other side claiming he is calling on behalf of Air India and informed me that due to technical problem my flight AI 401 is delayed by 2:30 hour and the new schedule for my flight is at 9:30 AM, I also ask the person is the time is final or is there any further delay to be expected? The person assured me there is no further delay and apologies for the delay. I already have a 5:50 minutes gap in between and already traveled more than 8 hour from Göteborg Landvetter Airport, Sweden via Schiphol Airport, Amsterdam. I take the boarding pass on 21st Dec 2014 around 6:00 AM there is no refreshment offered by Air India staff at the Check-in desk due to the flight delay. One of my colleague is also travelled with me informed me that the staff at the Check-in desk informed him go to the Gate No. 27B and meet the Regional manager and show the boarding pass and he will give a free meal coupon. We proceed to gate no. 27B and there was no Air India official available. Then we ask the Air India official at gate No. 28B and she told me regional manager should be available at the check-in desk, there was another manager there just few miniature back but she can’t locate him and ask us to talk to him at gate No. 28 after some time. We take some food and waiting in front of Gate 39B from where the flight scheduled to be takeoff. Around 7:00 AM one guy from Air India comes there and informed us if we like some breakfast the go to a designated restaurant at the next floor and show the boarding pass, by that time we didn’t have any more energy left to go there. At 8:50 AM they started boarding and my seat was at the rear of the aircraft so I got the chance first to board, as soon as I board I put my luggage and settled on my seat, put my seat belt and fall on sleep. Around 9:45 AM I wake up by an announcement by the captain that they are deplane one passenger and flight will be delayed by indefinite time. We wait some more time and finally at 10:30 AM some of the passengers including me lose our patience and go to the flight attendant near to our seat and ask what is happening, at first he told us the delay is due to bad weather, when I told if it’s due to bad weather then how only Air India effected by this, I checked the departure board and seen excepted our flight other two flight one is also belongs to Air India again (to Bhubaneswar) and another flight to Chennai by another Pvt. Airline is delayed but all other flights are on schedule. The his next answer is shocked us he told us actually one of the passenger traveling by business class had a argument with the captain and didn’t want to travel in the flight due to the flight delay and the captain decided to deplane the passenger and due to that all his check-in luggage which is already in the cargo going to be removed and all the security procedure is going to happened again. One of my co passengers has a connecting flight to Guwahati from Kolkata and he asked what happening to me and the guy coolly answered worry Air India don’t will compensate for loss (What they think we Indian don’t have a value for time ?). Another passenger traveling by the same flight is coming to attend a Funeral and he already returned home once from the mid way by getting the same phone call and almost abusing Air India by that time. There was also some foreign traveler on the same flight; I didn’t know what kind of impression it reflects on them. At last at 11:05 AM the captain announced that the flight is ready for takeoff and finally at 11:15 AM the flight finally takeoff for Kolkata. I sleep again and wake up when the flight attendant ask me for the food. At last the captain announces to take the seat belt and prepare for landing and we thought our beautiful journey comes to the end, but we are not so lucky after couple of minute the captain announces again that the flight didn’t get ATC clearance for landing and the ATC ask to hold the current position and after 5 to 7 minute of waiting, finally the flight proceed for landing and our journey came to an end. It’s totally out of my mind that how the captain decided deplane the passenger and keep all o[censored]s waiting such a long time where the flight already delayed by 2:30 hour. After all this they said sorry before leaving the flight (Such a magnificent word in English, Does this really justified.)

my air India flight AI466 from Tvm at 6am to Kochi at 6.45am was delayed by one hour, from TVM to Kochi. hence I missed my INdigo flight which was leaving at 8.05am from Kochi to Mumbai. though I was promised by Air india customer repetedly that I would be accomodated free of cost by the airport duty manager in any other private airline, noone helped me. i had to buy another ticket which was steeply priced.(Rs 8500). The irony of this is it was an air india ticket that I bought from Kochi to Mumbai on missing my original indigo flight because of Air Indias delay from Tvm to Kochi. In spite of their promises to accommodate me free of cost in any available flight, they did not accommodate me in their own flight, free of cost! Jerry.

I had booked a ticket to travel on 8th Dec by Air India AI466 that leaves from TVM at 6am and reaches Kochi at 6.45am. My next flight was an Indigo flight from Kochi at 8.05am to Mumbai at 9.55am, where I had to join for work as early as possible. However, on 7th December night, I was informed that my next day's flight from Tvm to Kochi was delayed by one hour. I expressed my despair about missing my flight from Kochi. However, I was assured that the airport duty manager would accomodate me in whichever other carrier flight available. But in reality, this never happened. The duty managers expressed their inability in doing so. They said the only option available was for me to buy a new ticket. My experience this far had my aprrehensions up about Air India. Hence I was afraid to take a ticket with any other flight. I booked a ticket with Air India itself, paying the full amount of Rs 8500. My Indigo flight ticket had been booked about two months early, when they were offering discounted fares. Hence this ticket, being a special fare ticket was non refundable, and non cancellable. After all these hefty expenses, the irony is this Kochi to Mumbai Air India too reached late, thus making me very very late for work.

hello there, this is to inform you that 3 people of my family were bound to travel on Air India Flight Ai442 from Mumbai to Aurangabad on 27th of November 2014 they reached the Airport on time and had a CHECK IN and SECURITY CHECK as per norms but due to negligence of your staff over there, there was no gate number printed on the boarding pass due to which it became very difficult to find the departure gate and when they reached the gate, the flight took off secondly your team did not even try to contact on the phone number given, as they were late