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Air India Complaints & Reviews

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Updated: Jul 27, 2025

Complaints 3175

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295

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Address: Pulwama, Jammu and Kashmir

1. On 18th Nov i tried to book ticket from DEL to SXR on your website. while booking the ticket for first time it showed ERROR message after making payment through sbi internet banking. Again i tried to book the ticket with different date and it again showed the ERROR message. I tried for the third time and ERROR message was shown on your website for third time also. But Rs 6333/- got debited from my account for each transaction. I did not received any SMS regarding booking confirmation on mobile number i provided while booking the ticket. When i checked my email account i found that i have received three itineraries. 2. further i made a ticket cancellation request to air india but they are not willing to refund the money

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Hi All, On 30th Sep 2014 I have booked a connecting flight in Air India from Baroda to Delhi then Delhi to Bbhubaneswar. Below are the details when I booked first Travel Date - 27th Nov 2014 Baroda to Delhi - 8:35am-departure Delhi to bhubaneswar - 11:15am departure Last week I received a call from Air India and they mentioned that the flight from Baroda is cancelled and without my knowledge they booked my ticket by 09:15pm flight.I argued then they booked my ticket from Ahmedabad but time is 8:15am . And i got e-mail confirmation too . But on 10th Nov 2014 I received and e-mail where I saw the flight from the Delhi is pr-pond.Instead of 11:15am the fight will depart by 07am . If I leave ahmedabad by 8:15 then how could I go bhubaneswar in 7:am flight from Delhi . I have all e-mails handy . When I called the customer care today in the morning, they shared the Delhi airport customer service number and asked me to request them to change my flight to a pvt flight .This should be done by Airindia not me . Now nobody is picking up the call in the Delhi Airport customer care . Please help me in this regard.Both Air India and makemy trip putting me a problem.I have booked the tickets through makemy trip .

Aug 14, 2020

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Address: Raipur, Chhattisgarh

AI629 Boarding time of the flight was 06:10PM and departure time was 06:40PM. After completing the security check we waited for 10mins and at 6:17PM i got the message from AIR INDIA that the flight is rescheduled at 9:45pm. i Had a trian at 11:35PM from nagpur to bhatapara same day and bcoz of this cancellation my whole schedule was disturbed and after complaining to the crew member the staff just told as that the flight is delayed due to some foolish reason and you have to stay and when we asked to leave the airport one of the crew member starts yelling and shouting and after all this the crew members told us what u will be doing outside stay here only or u can cancel your fight. Canceling the flight doesnt means the problem is solved

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Aug 14, 2020

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Address: Chennai, Tamil Nadu

I have flown by Air India flight in June-2014 from Delhi to Chennai, package missed by them, complaint filled and they given acknowledgement too, I was unable to caught a flight on the same day. Air India doesn't talk further about the missing of package and no show claim after 120 days, for the package they said unable to trace out and for no show claim unable to locate which flight I flown and which flight I unable to flown but I have boarding pass and ticket.

Aug 14, 2020

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Address: Chennai, Tamil Nadu

I have flown by Air India flight in June-2014 from Delhi to Chennai, package missed by them, complaint filled and they given acknowledgement too, I was unable to caught the flight on the same day. Air India doesn't talk about the missing of package and no show claim after 90 days, for the package they say unable to trace out and for no show claim they unable to locate which flight I flown and which flight I unable to flown but I have boarding pass and ticket.

Complaint marked as Resolved

On Sunday, 27 July 2014 7:15 PM, ms nathan wrote: sir, till today, no one was contacted me, asking you to take immediate action and you can contact me after 6.00 pm every day the same no. thank u shunmuganathan On, ms nathan wrote: sir, till today, no one was contacted me, asking you to take immediate action and you can contact me after 6.00 pm every day the same no. thank u shunmuganathan On Sunday, 13 July 2014 8:39 PM, B Dhanasekaran wrote: DEAR SIR AT THE OUTSET PLEASE ACCEPT OUR SINCERE APOLOGIES FOR THE INCONVENIENCE CAUSED TO YOU DUE TO MISHANDLING OF YOUR BAGGAGE .DESPITE OUR SINCERE EFFORTS YOUR BAGGAGE REMAINS UNTRACED.WE HEREBY ACKNOWLEDGE RECEIPT OF YOUR CLAIM WITH REGARDS TO YOUR MISSING BAGE, SAME ALONG WITH RELEVANT DOCUMENTS/TRACER MESSAGES IS BEING FORWARDED TO OUR REGIONAL HEADQUARTERS FOR NECESSARY CLAIM AGAINST FINAL SETTLEMENT. SHORTLY YOU SHALL BE HEARING FROM THEM. SINCERE REGARDS B.DHANASEKARAN DOMESTIC BAGE SERVICES MAA DOMESTIC AIRPORT To: B Dhanasekaran/Airindia@Airindia, MAA BAGSVCS/Airindia@Airindia From: MAA AirportManager/Airindia Date: 07/11/2014 09:26AM Subject: Fw: Appeal to AI authorities to get the missed baggage Reg Dear Sir, Trailing mail is fyi and na. regards, K.Harikrishnan, Dy.Manager-C/Admin -----Forwarded by MAA AirportManager/Airindia on 07/11/2014 09:23AM ----- To: "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]" From: ms nathan Date: 07/10/2014 11:01PM Subject: Appeal to AI authorities to get the missed baggage Reg From 10-07-2014 M.Shunmuganathan H/o S.Muthuselvi 46, Godavari, DAE Township, Anupuram – 603127 To 1) Duty Manager 19 Rukmini Laxmipathy Road, Egmore, Chennai – 600008, Ph. 044-23453303 [email protected] 2) Duty Manager/Cust, Svc. Counter New Domestic Terminal -T1, Airport (Domestic) Tirusulam, Chennai - 600016 Ph.No. 044-22562423, 044-22562141 [email protected] sub: Appeal to AI authorities for facilitate to get the missed baggage Reg. Ref: Flight No. AI 540, Luggage No. 98661860, Ticket No. 982109964185, Name: Muthuselvi .ss Sir, As mentioned in ref.I & my family flown by AI-540 on 10-06-2014 from Delhi to Chennai, AI personals informed in luggage receiving bay at Chennai Airport that “one bagout of three bags was missed and will be delivered in my home very next day”, in subsequent to that missing complaint was filed at 12.30 PM. Till today ( after one month) I am continuouslycontacting this no. 044-225622423, AI personals answering that “ still under search and we willcontact you after discussing with seniors ”, but till now no one is contacting except the same reply while I am making calls . Details of my bag is Sky bag wheel attached, gray white mixed color, weight around 15 kg, locked by golden lock & contains tripod, valuable stones purchased from Leh (came to Delhi through AI on 08-06-2014), valuable cloths (branded four sets of paints and shirts, three sets of ladies dress and 6 sets of branded children dresses and two winder wears) and makeup set box with studs and chains. Kindly takenecessary action to find out my language and hand over immediately, we were facing problem due to shortage of cloths as well as other items which was in bag. These led mental agony and loss of domestic peace to my family Thanking You, M.Shunmuganathan 9443414402, 8973318384 On Monday, 28 July 2014 10:07 AM, del Fhu wrote: Dear Mr Tirkey, Ref trailing mail, as per check in history subject passengers trvld on AI540/10JUN14/DELMAA. Kindly verify the same with your records. Thanks Regards Shubhra -----Forwarded by del Fhu/Airindia on 07/28/2014 10:09AM ----- To: del Fhu, AIR INDIA DELHI APT From: ms nathan Date: 07/27/2014 07:18PM Cc: DEL MDA, eCommerce Subject: Re: Un-able to board by the ticket and request to refund as no show reg Dear Sir, Remainder cum knowing the status of refund for no show in AI-142 and expecting speedy process from AI. Phone nos.to contact me at 9443414402, 8973318383 after 6.00 pm every day thank u Shunmuganathan MM On Monday, 14 July 2014 10:31 PM, ms nathan wrote: Dear Sir, what is the status of refund for no show in AI-142 and expecting speedy process from AI. thank u Shunmuganathan MM On Friday, 27 June 2014 10:35 AM, del Fhu wrote: Dear Mr Tirkey, Please see the trailing mail and kindly take necc action at your end, as per check in history subject passengers trvld on AI540/10JUN14/DELMAA. Kindly see check in history below. ETKT 0982109964183 MM/SHUNMUGANATHANMR CPN FROM/TO FLT DATE STATUS REMARK 1 DELMAA AI142 10JUN14 FLOWN 11JUN14 0726 AI/DAP/CO FLOWN 10JUN14 1504 AI/DEL501/010763 BOARDED 10JUN14 1241 AI/DEL501/010301 CHECKED-IN USED AS AI540/10JUN14/U 07JUN14 1352 AI/WWW001/000600 OPEN FOR USE ETKT 0982109964184 SS/MUTHUSELVIMRS CPN FROM/TO FLT DATE STATUS REMARK 1 DELMAA AI142 10JUN14 FLOWN 11JUN14 0726 AI/DAP/CO FLOWN 10JUN14 1504 AI/DEL501/010763 BOARDED 10JUN14 1242 AI/DEL501/010301 CHECKED-IN USED AS AI540/10JUN14/U 07JUN14 1352 AI/WWW001/000600 OPEN FOR USE ETKT 0982109964185 MS/SHABNAMSINAMISS CPN FROM/TO FLT DATE STATUS REMARK 1 DELMAA AI142 10JUN14 FLOWN 11JUN14 0726 AI/DAP/CO FLOWN 10JUN14 1504 AI/DEL501/010763 BOARDED 10JUN14 1244 AI/DEL501/010301 CHECKED-IN USED AS AI540/10JUN14/U 07JUN14 1352 AI/WWW001/000600 OPEN FOR USE ETKT 0982109964186 MS/SHAMITASHERRYMISSCHD CPN FROM/TO FLT DATE STATUS REMARK 1 DELMAA AI142 10JUN14 FLOWN 11JUN14 0726 AI/DAP/CO FLOWN 10JUN14 1504 AI/DEL501/010763 BOARDED 10JUN14 1246 AI/DEL501/010301 CHECKED-IN USED AS AI540/10JUN14/U 07JUN14 1352 AI/WWW001/000600 OPEN FOR USE Thanks Regards Shubhra -----Forwarded by del Fhu/Airindia on 06/27/2014 10:31AM ----- To: del Fhu/Airindia@Airindia From: DEL MDA/Airindia Date: 06/26/2014 11:56AM Subject: Fw: Un-able to board by the ticket and request to refund as no show reg Refer trailing mail for change of coupon status of Int'l sector for further refund process. by e-commerce. -----Forwarded by DEL MDA/Airindia on 06/26/2014 11:55AM ----- To: DEL MDA/Airindia@Airindia From: eCommerce/Airindia Date: 06/26/2014 11:54AM Subject: Fw: Un-able to board by the ticket and request to refund as no show reg Dear Sir, Kindly refer to these ticket nos. According to the passengers, they have not travelled on AI142. However, coupon status is showing as flown. If they have not travelled, kindly change the status to open so that we can process refund. 0982109964183/184/185/186. Regards, Ecommerce/ck ----- Forwarded by eCommerce/Airindia on 26-06-14 11:42 ----- From: ms nathan To: eCommerce Date: 24-06-14 22:16 Subject: Re: Un-able to board by the ticket and request to refund as no show reg ________________________________________ As I said earlier, I and my family flown by AI 540 not by AI 142, kindly verify and you know it is not possible to travel by TWO flights on the same day from Delhi with in 6 hrs gap and my language was missed by air india in the flight AI 540 and the complaint was registered in chennai airport, yet to be reached, once again I attach here the copy of the tickets for your convenience Thanking u Shunmuganathan MM On Thursday, 19 June 2014 5:14 PM, eCommerce wrote: Dear Sir, The coupon status of all the tickets booked for AI142 is showing as Flown. Kindly clarify. Regards, Ecommerce/ck From: ms nathan To: [email protected] Cc: [email protected] Date: 18-06-14 14:22 Subject: Un-able to board by the ticket and request to refund as no show reg ________________________________________ Ref.: 1. Mailed to e-commerce on 11/06/2014 2. Phoned to AI on 14/06/2014 3.Ticket Booking Modification Confirmation – AIBE12063150, Booking ref.No(PNR): Y7ZRZ dated 07-06-2014 at 7:24 PM, Class: Economy- U, Fare Basis: UEIPWEB, Ticket No.:0982109964183; Shunmuganathan MM, Ticket No.:0982109964183; Shunmuganathan MM, Ticket No.:0982109964184; Muthuselvi ss, Ticket No.:0982109964185; Shabnam Sina MS, Ticket No.:0982109964186; Shamita Sherry MS, For now booking Fare: Rs.22540, Taxes and fees: Rs.19681, total: Rs.42221, Total paid : Rs.48537 4.Counter booking Document Number: 0988200503623, RLOC AI- Y7ZRZ, Ticket /Coupon No.: 0982109964183 C1, booking Fare: Rs.27560, Taxes and fees: Rs.2084JN/14600 YQ, total: Rs.44244 Sir, I have booked the ticket on online dated 21-04-2014 (cited in Ref.2), further this was modified on 07-06-2014 (cited in Ref.3 and attached) for AI-142 Delhi to Chennai on 10/06/2014 at 13:55, new booking Fare: Rs.22540, Taxes and fees: Rs.19681, total: Rs.42221, Total paid : Rs.48, 537, due to confusion, unable to board in flight AI-142 though I was in Terminal-3 detail compliant filed ( complaint no:283) in Delhi Airport. In subsequent to that I have been asked to contact booking office in gate no: 1 and made new booking for AI-540 Delhi to Chennai same day of 10/06/2014 at 20:55, booking Fare: Rs.27560, Taxes and fees: Rs.2084JN/14600 YQ, total: Rs.44244, Total paid: Rs.44, 244 (cited in Ref.4 and attached) and traveled in Economy class, seat no: 19B-19E. Since the ticket for AI-142 is not utilized for boarding (details in Ref.3), kindly do the needful and refund the possible amount as no show, this details was informed over phone in AI 14-06-2014 and mailed to e-commerce on 11/06/2014, Further kindly provide the fare break-up details of ticket No.: 0982109964183 C1, for your convenience the tickets for the both the AI-142 & AI-540 is affixed with. Thanking you Yours (M.Shunmuganathan) (See attached file: airindia1.jpg) (See attached file: air india E.docx

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Address: Imphal East, Manipur

i had purchased an air ticket from Delhi to Imphal through LTC on their Air India website for travel on 18 Oct 14. However, I had to cancel the ticket on 10 Oct 14. I was told that I would be getting my refund very soon. However, no refund has been given to me so far. I had written several emails but have not got any reply. I tried calling their customer care but my call was not picked up. I am an Air Force Officer and I am disappointed with the nature of the functioning of the Government airline.

Aug 14, 2020

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Address: Chennai, Tamil Nadu

My E-TICKET NUMBER:[protected] NAME OF PASSENGER: SENTHILMURUGAN/RAJASEKAR Initially when i booked my Ticket from Chennai - Singapore on Oct 27th 2014 the Flight AI 342 was scheduled to depart from Chennai at 00.45 IST (Oct 27th 2014). Later the Flight AI 342 was changed to AI 346 and re-scheduled to 11.25 IST AM Oct 27th 2014 to depart from Chennai to Singapore. Now again the Flight AI 346 is re-scheduled to 13.05 IST PM Oct 27th 2014 from Chennai to Singapore. When i tried reaching the Customer Care they refused to provide any refund saying that since the Flight is a International Flight and delayed less than 2 hrs no refund can be provided. But when i booked my Ticket it was suppose to be @ 1.10 AM IST on Oct 27th 2014. Kindly help me in getting the refund. Thanks &amp; Regards, Senthil Murugan Email: [protected]@gmail.com

Aug 14, 2020

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Address: Pune, Maharashtra

Dear sir/madam, We are Pune residents. Couple of months back my uncle was flying back from Kangra to Pune. But my uncle was not feeling well, so Air India officials themselves refuse to board him on the plane & confirm for full refund. As Air India themselves had cancelled the ticket, we are also expecting full refund. We had booked tickets via a local agent. We have not got full refund yet. We are expecting full refund. Details: Route: Dharamshala -> Delhi -> Pune. DOB = DOJ : 7.7.2014. PNR Number: JIJCED. Ticket Numbers: [protected] & [protected]. Passengers Names: 1) Vijay P.M. & 2) Maya V.M. Contact:[protected] &[protected]Mr. Vilas M.)

Aug 14, 2020

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Address: Chennai, Tamil Nadu

Hi, I (Vishal Kumar) had a flight (AI440) for tomorrow (26th Oct 2014) scheduled for departure from Chennai to Delhi at 0640 hours. However, I got an email stating the flight is delayed by 4 hours and has been re-scheduled for departure at 1045 hours. I have some important meetings lined up and can't afford to travel late. I had called up the customer care and I was told to contact Chennai Air India Airport Authorities. My concern here is why the passenger needs to call so many authorities to get this moving and why is that the Air India can't take the responsibility of ensuring giving proper service to it's customer??? I wish someone from Air India calls me up and make necessary arrangements to ensure I travel on time. My contact no. is [protected]. However, I don't have much expectation from Air India service as it's known for taking things for granted. However, being an Indian Citizen I still have faith in Consumer Complaints Department to look into this matter seriously. Regards, Vishal

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

Etk No[protected]C2 FF[protected] AI 701 CCU to DEL, 26th Sep 14 Seat No 33J Sir, 1. I regret to inform you regarding the utter callous, uncaring and lackadaisical attitude of one of your cabin crew in the said flight. 2. The name of the cabin crew is MRS AHLAWAT. 3. Mrs Ahlawat, while serving coffee to me was so much in a hurry, that she spilled the boiling hot coffee on my hand. 4. Notwithstanding the mistake, she did not even bother to apologize for her act which caused my hand to get burnt. 5. On calling her back, she had the audacity to tell me and i Quote "oh its just a drop, It'll be fine" 6. What disgusts me is her attitude towards the passengers, notwithstanding that somebody's hand has got burnt. 7. The passenger seated next to me was a witness to the complete act and may be contacted to confirm the same if so desired by you. 8. The Cabin Incharge and the captain of the aircraft was also apprised of the same issue. 9. It is kindly requested that appropriate action may kindly be initiated against the cabin crew in question to avoid repetition of such occurrences. 10. it is also requested that the same may kindly be informed to me, else i plan to raise the issue with the media which may cause avoidable harm to the reputation of your great airline.

Aug 14, 2020

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Address: New Delhi, Delhi

Can i belive, our system can be change ?? Yesterday i booked 1 airticket, delhi to kochi trvl date 31 st aug 2014.Money deducted from my account. But till i didnot get any conformation.When i call help desk, both cont numbers are out of order. My booking ref-- j9b2h . After 20 hrs i got information from air india, you can get ur refund after 36 hrs and you have to make new booking .Preivious booking was with offer and differents of new booking is sum of rs 4000/ i belive, i have wrights to travel the same previous booking .. Sino antony

Aug 14, 2020

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Address: Mumbai City, Maharashtra

Dear Passanger

I have booked the ticket for 29/08/2014 under the 100 Rs Fare scheme of concenssional ticket from Air India Site. While my payment was done for the ticket they have auto change my ticket date from 29 to 30th August without asking me for the same.
Instantly i have connect to customer care of Air India they said they are helpless; if you want to travel on 29th Aug than you need to pay further penalty which was equal to double the value.

I have asked for the refund.they make completely ignorance

Please be aware while booking the air india ticket

Painful Customer...of Air India PNR No.JL6FK

Aug 14, 2020

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Address: Hyderabad, Andhra Pradesh

Air India has not credited the flying returns points ( Membership Number:[protected] even after 3 years and the website is not working since more than 2 days. I had contacted Air India many times regarding the issue but it is a fraud government company and my problem has not yet been solved.

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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Sep 04, 2014

Updated by vigneshb4u AIR INDIA HAS NOT CONTACTED ME YET. WHERE ARE MY TRAVEL FLYING RETURNS POINTS? I COULD NOT BOOK TICKET FOR 100 RS/- WHEN THE WEBSITE SHUT DOWN FOR MORE THAN 48 HRS. I WANT MY TICKET.

WHY CANT YOU PEOPLE LIVE OFF OF YOUR OWN MONEY INSTEAD OF POCKETING PEOPLE'S MONEY?

AIR INDIA CUSTOMER SUPPORT HAS NOT YET CONTACTED. WHAT DO I DO? GIVE ME MY MONEY.

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I lost baggage during my Travel along with family by air India flight No. AI 432 and Al 973 on 01-Aug-2014 from Lucknow to Muscat via Delhi. Out of six Checked in baggage, One soft Vertically expendable bag ( Color white with green check) bearing tag no. AI 938914 had not been found at Muscat Airport . The loss of baggage had been immediately reported with the Concerned Authority at the Airport arrival. Copy of file reference No. MCTAI12417 /01AUG14 is enclosed . Complain also lodged at air India website Complain no. wb-imct[protected]. But no response have been received Air India . When no response received about my lost baggage after 14 days, I personally visited Muscat Airport on 14-Aug-2014 to check with baggage claims . I checked the stores for Lost and found baggage but my baggage was not received . Since I am living in SOHAR which is around 250 kilometres away from Muscat and it is not convinent to visit the airport quite often . Hopelessly none of the phone numbers provided are responding to my repeatitive calls . kind Regards. R. S. Mishra Mobile No. +[protected]

Aug 14, 2020

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patrico

Feb 3, 2015

My name is Patrick Van David and I flew in AI 142 on 7 jan 2015. My luggage was lost when I reached New delhi from Paris.I placed a lost luggage report DL2024927 and a contact # for gate 1 travel the tour of Indlia that I was a part of. To make a long story short, AI sent my luggage to the Holiday Inn in the central district and was left there. At that time I had left New delhil for Agra and didn`t get my luggage until 14 Jan at Jaipur. I feel that AI is responsible for my aggravation and cost. Unless Gate 1 had not stepped up and found my luggage and sent it to Jaipur I wouldn`t have ever got it.

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Address: Gurgaon, Haryana

Dear Sir, This is to bring to you notice the ordeal and trauma which more than 200 people went through yesterday August 19th at Dubai Air port while on board Air India flight AI 996 at 0005 hours. I boarded the flight along with my wife and my 6 years old daughter for Delhi. Flight didn't took off and after 40 minutes of skejuled departure we were informed that there is some technical fault and it will take some more time for flight to take off... Air conditioning was not working at it took another hour for Captain to call for ground AC after begging and pleading by passengers while the crew was enjoying eating/ drinking. Everyone requested to be deplaned but crew insisted that as protocol no one can leave and we're served dinner along with water at around 2am on grounded aircraft, just to add there were kids/ infants elderly people on board at the helm of Air India staff which was inhuman. At 4 am we were deplaned and informed that plane will not take off and were moved to the departure gate being held like prisoners at the Nazi camp for another 2 hours before being booked on Emirates flight at 9.45 am. After 3 kilometres of walking with lady and kid to Emirates terminal we were told that Air India staff has not made the reservation--tried calling AI staff but they had switched off their phones and went back home. Finally we got the boarding passes of Emirates flight after lot of arguing and persuasion, sitting at airport deprived of sleep for more than 24 hours because we chose our national carrier. Finally landed Delhi at 3pm with medical conditional because of ordeal and the mental/ physical torture...missed office and work which costed money and reputation ( AI doesn't have this so not sure if they will understand ) I will send the pictures as well which took of kids crying at the airport, people vomiting because of inhuman situation and elderlies in bad shape at terminal because of suffocation inside flight and at terminal. Pathetic...still this Air line survives on taxes we pay from our hard earned money. Please treat this as notice and I will be approaching the court of law, formal paper will follow soon.

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Address: North Goa, Goa

Dear Sir, With reference to my booking no [protected] (JD62H) it is brought to your notice that the AI 9i501 on 09jun14 was cancelled by AIR INDIA and i was given a cancellation receipt of the ENTIRE PNR. However, today i have received mail from Yatra.com stating that instead of Rs.17801 only 13646.00 is being processed for refund by Air India. Where is my remaining Rs.4155? as the cancellation receipt clearly says that the entire PNR was cancelled.

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Air India customer support has been notified about the posted complaint.

Aug 27, 2014

Updated by VITHOBA SAWANT Why is Air India not responding to this complaint?

Sep 04, 2014

Updated by VITHOBA SAWANT I had registered my complaint on 19-Aug-2014 on this portal however, Till date no Air India Official has replied to this.

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V

VITHOBA SAWANT

from Panaji, Goa

Aug 27, 2014

Why is Air India not responding to this complaint?

V

VITHOBA SAWANT

from Panaji, Goa

Sep 4, 2014

I had registered my complaint on 19-Aug-2014 on this portal however, Till date no Air India Official has replied to this.

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Address: Sundargarh, Odisha

we had booked VIA AIR INDIA ticket for rs 27700 for a return journey from kathmandu and kolkata, we had cancelled the ticket from kolkata to katmandu, the refund amount by customer care was promised to be 50% +- 5% verbally plus the cancellation charge. however only rs 3780 is refunded. reason given is "Since the ticket coupon was used out of sequence, as per fare rule, the basic amount and fuel surcharge has been deducted as cancellation charge. " this was not mentioned at the time of ticket cancellation.we could have easily cancelled the full ticket and booked a new one way journey ticket and saved 10, 000. we should atleast recieve rs 12780. but we were given only rs 3780.we posess all the email exchanged between us and the authuority and tickets for documentation. please look into the matter.

MOBILE NO- [protected]

Refrence: intial ticket and revised tickets are attached.

Air India e-commerce - Fulfilment AIBE11390712 JER4D
Inbox x
Air India Flight 248
Jun 7-Confirmation #JER4D
Kathmandu KTM
4:05 PM
Kolkata CCU
5:10 PM
Air India 247
CCU to KTM Jun 3, 1:50 PM
Air India 248
KTM to CCU Jun 7, 4:05 PM

[protected]@airindia.in
Feb 23

to me

You must present this receipt along with a valid photo identification, to enter the airport. We seek your attention to make a note of our Terms & Conditions and Conditions of Contract at www.airindia.in

E-Ticket Itinerary Receipt

PASSENGER DETAILS
PASSENGER TYPE NAME FREQUENT FLYER NO. MEAL REQUEST SPL. REQUEST TICKET NO.(S)
Adult 1 SHRAWAN KUMAR AGRAWAL NA Vegetarian Hindu Meal NA 098-[protected]
Adult 2 KUMKUM AGRAWAL NA Vegetarian Hindu Meal NA 098-[protected]

TRAVEL INFORMATION
FLIGHT Depart Arrive CLASS FARE
BASIS NVB* NVA* BAGGAGE
ALLOWANCE
AI 247
Booked Kolkata (CCU)
Tue, 3 Jun 2014, 13:50 Kathmandu (KTM)
Tue, 3 Jun 2014, 15:15, Terminal I Economy - T TE1M Tue, 3 Jun 2014 Tue, 3 Jun 2014 Adult: 20 Kg

FLIGHT Depart Arrive CLASS FARE
BASIS NVB* NVA* BAGGAGE
ALLOWANCE
AI 248
Booked Kathmandu (KTM)
Sat, 7 Jun 2014, 16:05, Terminal I Kolkata (CCU)
Sat, 7 Jun 2014, 17:10 Economy - T TE1M Sat, 7 Jun 2014 Sat, 7 Jun 2014 Adult: 20 Kg

* All times are local to airport.
* NVB - Not Valid Before, NVA - Not Valid After

BOOKING DETAILS
Booking reference no (PNR): JER4D
Web Reference: AIBE11390712

Issuing Airline: Air India Ltd.
Issued date: Sun, 23 Feb 2014
Place of issue: www.airindia.in / IBE

Contact No: +[protected]
Email: [protected]@gmail.com

IP address: 117.205.177.137

FARE DETAILS PAYMENT DETAILS
FARE
2 Adults @ INR 4, 275.00 :INR 8, 550.00
SURCHARGE
India: User Development Fee (IN) :INR 2, 384.00
India: Passenger Service Fee (WO) :INR 294.00
Airline Fuel Charge (YQ) :INR 13, 140.00
Surcharge (YR) :INR 600.00
TAX
Service Tax (JN) :INR 1, 102.00
NP (NP) :INR 990.00
NQ (NQ) :INR 708.00
TOTAL TRIP COST :INR 27, 768.00
(Including Base Fare, Surcharge, Fees, Taxes)
NAME ON CARD: SHRAWAN AGARWAL (as entered while booking)
CARD TYPE: Visa
CARD NO.: ************4473
AUTH CODE: 005927
ENDORSEMENT/RESTRICTIONS
TOTAL PAID :INR 27768.00

payment details

NOTE
• The card used to purchase the tickets will have to be produced at the time of Check-in.
• If the cardholder is not the passenger, then the passenger should possess:

a. A photocopy of both sides of the card, which will have to be self attested by the card holder authorizing the use of the card for the purchase of the ticket. For security reasons, please strike out the Card Verification Value (CVV 3digit security code) on the copy of your card.
b. This photocopy should also contain the name of the passengers, and the itinerary details for which the booking is made.

• The above document should be produced at the time of check-in. If the passenger fails to comply with these conditions, AirIndia reserves the right to deny the passenger(s) from boarding.

• Checked in Baggage details are available on link:
http://www.airindia.in/checked-baggage-allowances.htm#top3

• Infant(not entitled to seat) baggage allowance for all routes is 10kgs only
Please note that all AI Flight ranges 010-399 and 900-999 depart from the international terminal . The following domestic flights at Mumbai, depart from Terminal 2 (International) at Sahar. AI 012, 054, 101, 130, 144, 310, 314, 342, 348, 965, 984, 986, 050
• Passengers are advised to report at the check in counters well in time.

RECOMMENDED REPORTING TIME :Before Departure
Domestic Flights :75 Minutes
International Flights :150 Minutes
Departing from Leh/Srinagar/Jammu Airports :120 Minutes
Domestic leg of International Flights :120 Minutes

COUNTER CLOSING TIME :Before Departure
Domestic :45 Minutes (60 Minutes for domestic leg of an International flight)
International :60 Minutes

• Passengers are required to show any of the following form of identification at time of check-in: *Passport *Driving License *Pan Card *Voter Card *Military ID *Photo Cr. Card *Airline ID *Any Photo card by Airline *Any other photo card issued by Government Agencies
• The Carrier is not liable for any damage, if checked - in baggage includes fragile/valuable items, passports and other identification documents.

THIS ADVICE IS GENERATED BY THE AIR INDIA COMPUTER SYSTEM AND DOES NOT REQUIRE A SIGNATURE. YOUR TICKET RECORD IS ELECTRONICALLY STORED WITH AIR INDIA.
For any assistance you may contact us on the following numbers
AIR INDIA CALL CENTRE NUMBERS
INDIA:[protected]
USA:[protected]
CANADA:[protected]
UK:[protected]
AUSTRALIA: [protected]
FRANCE:[protected]AM TO 9PM)
For any queries please write to us at [protected]@airindia.in

We wish you a pleasant journey and thank you for choosing Air India.

SCHEDULE CHANGE - REVISED ITINERARY INFORMATION
Inbox x

Air India <[protected]@airindia.in>
Jun 6

to me

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL
________________________________________

Air India

BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

SOLD TO: CHANDRA ENGINEERS LOCATOR/CONTROL NO.: JER4D
MAIN ROAD TALKIPARA DATE/TIME: 06JUN14/1443
RAJGANGPUR
ODISHA SALES AGENT/UPDATE: 9996 /018
770017
IN

FOR PASSENGERS: TICKET STATUS:
AGRAWAL/KUMKUMMRS TICKETED [protected] AI
AGRAWAL/SHRAWANKUMARMR TICKETED [protected] AI

[protected][protected][protected][protected]

SAT 07JUN 14
AIR INDIA LIMITED 248 T AIRCRAFT-319 / NONSTOP / SNACK
DEPART: KATHMANDU, NEPAL 1625 TERMINAL: I
ARRIVE: KOLKATA, INDIA 1730
*** CONFIRMED ***
SPECIAL SERVICE: 2 ASIAN VEGETARIAN MEAL

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Air India complaint file reference file # BOMAI10330.
air India mis-handled my bags and delayed the delivery until almost one full week.
I am yet to receive the bags ( total 7 bags) in USA. the FedEx tracking says the bags will be delivered on Monday 20th August 2014. the bags were not loaded on to the plane on 11th august 2014. and we had to travel back to USA without bags. on 13th morning AI got the bags at JFK Airport in NYC but they shipped them on 14th Aug 2014 with a 2 day shipping method with a week day only delivery causing the bags to be delivered only on Monday.

This is very poor issue management by AI. Especially when the bags were not loaded by them and international travel was impacted. all other international Air lines have very good standards of customer service but AI is not even compensating me for this baggage delayed

AIR INDIA - please arrange the compensation as per international standards.

Aug 14, 2020

Complaint marked as Resolved

Air India customer support has been notified about the posted complaint.

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Address: Gwalior, Madhya Pradesh

I have booked my flight from Gwalior to Bangalore (PNR J725C ) by Air India. This includes connecting flight (Gwalior to Delhi and Delhi to Bangalore). Gwalior to Delhi flight got cancelled by Air India. When i am asking for compensation they are denying. I have booked flights in higher rates from Gwalior to Bangalore. I asked them for providing me a A/C 4 wheeler from Gwalior to Delhi so that i could catch Delhi to Bangalore Flight. But they are telling i need to go to Delhi by my own transportation. My Suggestions : - 1. They should provide 4 wheeler from Gwalior to Delhi airport. 2. Since it would be very hectic they should provide compensation for this. 3. This the second time happening with me. So they should stop booking from Gwalior (since last week itself they have cancelled 3 flights). It is really a inconvenience to passengers. PNR # J725C Travel Date: 18th Aug Name: Parag Mangal

Aug 13, 2020

Complaint marked as Resolved

Air India customer support has been notified about the posted complaint.

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I was travelling from Hyderabad (India) to Kansas City (USA) through Air India/ Delta Airlines (origin to destination is on same ticket), I paid fee for my excess baggage in Hyderabad, but later when I reached Bombay (for connecting flight - supposed to be Delta but had to take Air India again because of their delay at Hyd airport) I was forced to pay $200 again for the excess baggage (for which I already paid Rs. 4570 at Hyd airport). I called number of times to Air India customers for help to resolve this issue, I was given 2-3 phone numbers but none of them couldn't able to help me (at least they did admit that it was their fault to collect extra amount). Attached are my receipts at Hyderabad and Bombay.

+2 photos

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