Air India Complaints & Reviews

i had purchased an air ticket from Delhi to Imphal through LTC on their Air India website for travel on 18 Oct 14. However, I had to cancel the ticket on 10 Oct 14. I was told that I would be getting my refund very soon. However, no refund has been given to me so far. I had written several emails but have not got any reply. I tried calling their customer care but my call was not picked up. I am an Air Force Officer and I am disappointed with the nature of the functioning of the Government airline.

My E-TICKET NUMBER:[protected] NAME OF PASSENGER: SENTHILMURUGAN/RAJASEKAR Initially when i booked my Ticket from Chennai - Singapore on Oct 27th 2014 the Flight AI 342 was scheduled to depart from Chennai at 00.45 IST (Oct 27th 2014). Later the Flight AI 342 was changed to AI 346 and re-scheduled to 11.25 IST AM Oct 27th 2014 to depart from Chennai to Singapore. Now again the Flight AI 346 is re-scheduled to 13.05 IST PM Oct 27th 2014 from Chennai to Singapore. When i tried reaching the Customer Care they refused to provide any refund saying that since the Flight is a International Flight and delayed less than 2 hrs no refund can be provided. But when i booked my Ticket it was suppose to be @ 1.10 AM IST on Oct 27th 2014. Kindly help me in getting the refund. Thanks & Regards, Senthil Murugan Email: [protected]@gmail.com

Dear sir/madam, We are Pune residents. Couple of months back my uncle was flying back from Kangra to Pune. But my uncle was not feeling well, so Air India officials themselves refuse to board him on the plane & confirm for full refund. As Air India themselves had cancelled the ticket, we are also expecting full refund. We had booked tickets via a local agent. We have not got full refund yet. We are expecting full refund. Details: Route: Dharamshala -> Delhi -> Pune. DOB = DOJ : 7.7.2014. PNR Number: JIJCED. Ticket Numbers: [protected] & [protected]. Passengers Names: 1) Vijay P.M. & 2) Maya V.M. Contact:[protected] &[protected]Mr. Vilas M.)

Hi, I (Vishal Kumar) had a flight (AI440) for tomorrow (26th Oct 2014) scheduled for departure from Chennai to Delhi at 0640 hours. However, I got an email stating the flight is delayed by 4 hours and has been re-scheduled for departure at 1045 hours. I have some important meetings lined up and can't afford to travel late. I had called up the customer care and I was told to contact Chennai Air India Airport Authorities. My concern here is why the passenger needs to call so many authorities to get this moving and why is that the Air India can't take the responsibility of ensuring giving proper service to it's customer??? I wish someone from Air India calls me up and make necessary arrangements to ensure I travel on time. My contact no. is [protected]. However, I don't have much expectation from Air India service as it's known for taking things for granted. However, being an Indian Citizen I still have faith in Consumer Complaints Department to look into this matter seriously. Regards, Vishal

Etk No[protected]C2 FF[protected] AI 701 CCU to DEL, 26th Sep 14 Seat No 33J Sir, 1. I regret to inform you regarding the utter callous, uncaring and lackadaisical attitude of one of your cabin crew in the said flight. 2. The name of the cabin crew is MRS AHLAWAT. 3. Mrs Ahlawat, while serving coffee to me was so much in a hurry, that she spilled the boiling hot coffee on my hand. 4. Notwithstanding the mistake, she did not even bother to apologize for her act which caused my hand to get burnt. 5. On calling her back, she had the audacity to tell me and i Quote "oh its just a drop, It'll be fine" 6. What disgusts me is her attitude towards the passengers, notwithstanding that somebody's hand has got burnt. 7. The passenger seated next to me was a witness to the complete act and may be contacted to confirm the same if so desired by you. 8. The Cabin Incharge and the captain of the aircraft was also apprised of the same issue. 9. It is kindly requested that appropriate action may kindly be initiated against the cabin crew in question to avoid repetition of such occurrences. 10. it is also requested that the same may kindly be informed to me, else i plan to raise the issue with the media which may cause avoidable harm to the reputation of your great airline.

Can i belive, our system can be change ?? Yesterday i booked 1 airticket, delhi to kochi trvl date 31 st aug 2014.Money deducted from my account. But till i didnot get any conformation.When i call help desk, both cont numbers are out of order. My booking ref-- j9b2h . After 20 hrs i got information from air india, you can get ur refund after 36 hrs and you have to make new booking .Preivious booking was with offer and differents of new booking is sum of rs 4000/ i belive, i have wrights to travel the same previous booking .. Sino antony

Dear Passanger

I have booked the ticket for 29/08/2014 under the 100 Rs Fare scheme of concenssional ticket from Air India Site. While my payment was done for the ticket they have auto change my ticket date from 29 to 30th August without asking me for the same.
Instantly i have connect to customer care of Air India they said they are helpless; if you want to travel on 29th Aug than you need to pay further penalty which was equal to double the value.

I have asked for the refund.they make completely ignorance

Please be aware while booking the air india ticket

Painful Customer...of Air India PNR No.JL6FK

Air India has not credited the flying returns points ( Membership Number:[protected] even after 3 years and the website is not working since more than 2 days. I had contacted Air India many times regarding the issue but it is a fraud government company and my problem has not yet been solved.

I lost baggage during my Travel along with family by air India flight No. AI 432 and Al 973 on 01-Aug-2014 from Lucknow to Muscat via Delhi. Out of six Checked in baggage, One soft Vertically expendable bag ( Color white with green check) bearing tag no. AI 938914 had not been found at Muscat Airport . The loss of baggage had been immediately reported with the Concerned Authority at the Airport arrival. Copy of file reference No. MCTAI12417 /01AUG14 is enclosed . Complain also lodged at air India website Complain no. wb-imct[protected]. But no response have been received Air India . When no response received about my lost baggage after 14 days, I personally visited Muscat Airport on 14-Aug-2014 to check with baggage claims . I checked the stores for Lost and found baggage but my baggage was not received . Since I am living in SOHAR which is around 250 kilometres away from Muscat and it is not convinent to visit the airport quite often . Hopelessly none of the phone numbers provided are responding to my repeatitive calls . kind Regards. R. S. Mishra Mobile No. +[protected]

Dear Sir, This is to bring to you notice the ordeal and trauma which more than 200 people went through yesterday August 19th at Dubai Air port while on board Air India flight AI 996 at 0005 hours. I boarded the flight along with my wife and my 6 years old daughter for Delhi. Flight didn't took off and after 40 minutes of skejuled departure we were informed that there is some technical fault and it will take some more time for flight to take off... Air conditioning was not working at it took another hour for Captain to call for ground AC after begging and pleading by passengers while the crew was enjoying eating/ drinking. Everyone requested to be deplaned but crew insisted that as protocol no one can leave and we're served dinner along with water at around 2am on grounded aircraft, just to add there were kids/ infants elderly people on board at the helm of Air India staff which was inhuman. At 4 am we were deplaned and informed that plane will not take off and were moved to the departure gate being held like prisoners at the Nazi camp for another 2 hours before being booked on Emirates flight at 9.45 am. After 3 kilometres of walking with lady and kid to Emirates terminal we were told that Air India staff has not made the reservation--tried calling AI staff but they had switched off their phones and went back home. Finally we got the boarding passes of Emirates flight after lot of arguing and persuasion, sitting at airport deprived of sleep for more than 24 hours because we chose our national carrier. Finally landed Delhi at 3pm with medical conditional because of ordeal and the mental/ physical torture...missed office and work which costed money and reputation ( AI doesn't have this so not sure if they will understand ) I will send the pictures as well which took of kids crying at the airport, people vomiting because of inhuman situation and elderlies in bad shape at terminal because of suffocation inside flight and at terminal. Pathetic...still this Air line survives on taxes we pay from our hard earned money. Please treat this as notice and I will be approaching the court of law, formal paper will follow soon.

Dear Sir, With reference to my booking no [protected] (JD62H) it is brought to your notice that the AI 9i501 on 09jun14 was cancelled by AIR INDIA and i was given a cancellation receipt of the ENTIRE PNR. However, today i have received mail from Yatra.com stating that instead of Rs.17801 only 13646.00 is being processed for refund by Air India. Where is my remaining Rs.4155? as the cancellation receipt clearly says that the entire PNR was cancelled.

we had booked VIA AIR INDIA ticket for rs 27700 for a return journey from kathmandu and kolkata, we had cancelled the ticket from kolkata to katmandu, the refund amount by customer care was promised to be 50% +- 5% verbally plus the cancellation charge. however only rs 3780 is refunded. reason given is "Since the ticket coupon was used out of sequence, as per fare rule, the basic amount and fuel surcharge has been deducted as cancellation charge. " this was not mentioned at the time of ticket cancellation.we could have easily cancelled the full ticket and booked a new one way journey ticket and saved 10, 000. we should atleast recieve rs 12780. but we were given only rs 3780.we posess all the email exchanged between us and the authuority and tickets for documentation. please look into the matter.

MOBILE NO- [protected]

Refrence: intial ticket and revised tickets are attached.


Air India e-commerce - Fulfilment AIBE11390712 JER4D
Inbox x
Air India Flight 248
Jun 7-Confirmation #JER4D
Kathmandu KTM
4:05 PM
Kolkata CCU
5:10 PM
Air India 247
CCU to KTM Jun 3, 1:50 PM
Air India 248
KTM to CCU Jun 7, 4:05 PM

[protected]@airindia.in
Feb 23


to me


You must present this receipt along with a valid photo identification, to enter the airport. We seek your attention to make a note of our Terms & Conditions and Conditions of Contract at www.airindia.in


E-Ticket Itinerary Receipt

PASSENGER DETAILS
PASSENGER TYPE NAME FREQUENT FLYER NO. MEAL REQUEST SPL. REQUEST TICKET NO.(S)
Adult 1 SHRAWAN KUMAR AGRAWAL NA Vegetarian Hindu Meal NA 098-[protected]
Adult 2 KUMKUM AGRAWAL NA Vegetarian Hindu Meal NA 098-[protected]


TRAVEL INFORMATION
FLIGHT Depart Arrive CLASS FARE
BASIS NVB* NVA* BAGGAGE
ALLOWANCE
AI 247
Booked Kolkata (CCU)
Tue, 3 Jun 2014, 13:50 Kathmandu (KTM)
Tue, 3 Jun 2014, 15:15, Terminal I Economy - T TE1M Tue, 3 Jun 2014 Tue, 3 Jun 2014 Adult: 20 Kg


FLIGHT Depart Arrive CLASS FARE
BASIS NVB* NVA* BAGGAGE
ALLOWANCE
AI 248
Booked Kathmandu (KTM)
Sat, 7 Jun 2014, 16:05, Terminal I Kolkata (CCU)
Sat, 7 Jun 2014, 17:10 Economy - T TE1M Sat, 7 Jun 2014 Sat, 7 Jun 2014 Adult: 20 Kg


* All times are local to airport.
* NVB - Not Valid Before, NVA - Not Valid After

BOOKING DETAILS
Booking reference no (PNR): JER4D
Web Reference: AIBE11390712

Issuing Airline: Air India Ltd.
Issued date: Sun, 23 Feb 2014
Place of issue: www.airindia.in / IBE

Contact No: +[protected]
Email: [protected]@gmail.com

IP address: 117.205.177.137


FARE DETAILS PAYMENT DETAILS
FARE
2 Adults @ INR 4, 275.00 :INR 8, 550.00
SURCHARGE
India: User Development Fee (IN) :INR 2, 384.00
India: Passenger Service Fee (WO) :INR 294.00
Airline Fuel Charge (YQ) :INR 13, 140.00
Surcharge (YR) :INR 600.00
TAX
Service Tax (JN) :INR 1, 102.00
NP (NP) :INR 990.00
NQ (NQ) :INR 708.00
TOTAL TRIP COST :INR 27, 768.00
(Including Base Fare, Surcharge, Fees, Taxes)
NAME ON CARD: SHRAWAN AGARWAL (as entered while booking)
CARD TYPE: Visa
CARD NO.: ************4473
AUTH CODE: 005927
ENDORSEMENT/RESTRICTIONS
TOTAL PAID :INR 27768.00

payment details


NOTE
• The card used to purchase the tickets will have to be produced at the time of Check-in.
• If the cardholder is not the passenger, then the passenger should possess:

a. A photocopy of both sides of the card, which will have to be self attested by the card holder authorizing the use of the card for the purchase of the ticket. For security reasons, please strike out the Card Verification Value (CVV 3digit security code) on the copy of your card.
b. This photocopy should also contain the name of the passengers, and the itinerary details for which the booking is made.

• The above document should be produced at the time of check-in. If the passenger fails to comply with these conditions, AirIndia reserves the right to deny the passenger(s) from boarding.

• Checked in Baggage details are available on link:
http://www.airindia.in/checked-baggage-allowances.htm#top3


• Infant(not entitled to seat) baggage allowance for all routes is 10kgs only
Please note that all AI Flight ranges 010-399 and 900-999 depart from the international terminal . The following domestic flights at Mumbai, depart from Terminal 2 (International) at Sahar. AI 012, 054, 101, 130, 144, 310, 314, 342, 348, 965, 984, 986, 050
• Passengers are advised to report at the check in counters well in time.

RECOMMENDED REPORTING TIME :Before Departure
Domestic Flights :75 Minutes
International Flights :150 Minutes
Departing from Leh/Srinagar/Jammu Airports :120 Minutes
Domestic leg of International Flights :120 Minutes


COUNTER CLOSING TIME :Before Departure
Domestic :45 Minutes (60 Minutes for domestic leg of an International flight)
International :60 Minutes


• Passengers are required to show any of the following form of identification at time of check-in: *Passport *Driving License *Pan Card *Voter Card *Military ID *Photo Cr. Card *Airline ID *Any Photo card by Airline *Any other photo card issued by Government Agencies
• The Carrier is not liable for any damage, if checked - in baggage includes fragile/valuable items, passports and other identification documents.

THIS ADVICE IS GENERATED BY THE AIR INDIA COMPUTER SYSTEM AND DOES NOT REQUIRE A SIGNATURE. YOUR TICKET RECORD IS ELECTRONICALLY STORED WITH AIR INDIA.
For any assistance you may contact us on the following numbers
AIR INDIA CALL CENTRE NUMBERS
INDIA:[protected]
USA:[protected]
CANADA:[protected]
UK:[protected]
AUSTRALIA: [protected]
FRANCE:[protected]AM TO 9PM)
For any queries please write to us at [protected]@airindia.in

We wish you a pleasant journey and thank you for choosing Air India.


SCHEDULE CHANGE - REVISED ITINERARY INFORMATION
Inbox x

Air India <[protected]@airindia.in>
Jun 6


to me


THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL
________________________________________

Air India

BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE


SOLD TO: CHANDRA ENGINEERS LOCATOR/CONTROL NO.: JER4D
MAIN ROAD TALKIPARA DATE/TIME: 06JUN14/1443
RAJGANGPUR
ODISHA SALES AGENT/UPDATE: 9996 /018
770017
IN


FOR PASSENGERS: TICKET STATUS:
AGRAWAL/KUMKUMMRS TICKETED [protected] AI
AGRAWAL/SHRAWANKUMARMR TICKETED [protected] AI

[protected][protected][protected][protected]

SAT 07JUN 14
AIR INDIA LIMITED 248 T AIRCRAFT-319 / NONSTOP / SNACK
DEPART: KATHMANDU, NEPAL 1625 TERMINAL: I
ARRIVE: KOLKATA, INDIA 1730
*** CONFIRMED ***
SPECIAL SERVICE: 2 ASIAN VEGETARIAN MEAL

Air India complaint file reference file # BOMAI10330.
air India mis-handled my bags and delayed the delivery until almost one full week.
I am yet to receive the bags ( total 7 bags) in USA. the FedEx tracking says the bags will be delivered on Monday 20th August 2014. the bags were not loaded on to the plane on 11th august 2014. and we had to travel back to USA without bags. on 13th morning AI got the bags at JFK Airport in NYC but they shipped them on 14th Aug 2014 with a 2 day shipping method with a week day only delivery causing the bags to be delivered only on Monday.


This is very poor issue management by AI. Especially when the bags were not loaded by them and international travel was impacted. all other international Air lines have very good standards of customer service but AI is not even compensating me for this baggage delayed


AIR INDIA - please arrange the compensation as per international standards.

I have booked my flight from Gwalior to Bangalore (PNR J725C ) by Air India. This includes connecting flight (Gwalior to Delhi and Delhi to Bangalore). Gwalior to Delhi flight got cancelled by Air India. When i am asking for compensation they are denying. I have booked flights in higher rates from Gwalior to Bangalore. I asked them for providing me a A/C 4 wheeler from Gwalior to Delhi so that i could catch Delhi to Bangalore Flight. But they are telling i need to go to Delhi by my own transportation. My Suggestions : - 1. They should provide 4 wheeler from Gwalior to Delhi airport. 2. Since it would be very hectic they should provide compensation for this. 3. This the second time happening with me. So they should stop booking from Gwalior (since last week itself they have cancelled 3 flights). It is really a inconvenience to passengers. PNR # J725C Travel Date: 18th Aug Name: Parag Mangal

I was travelling from Hyderabad (India) to Kansas City (USA) through Air India/ Delta Airlines (origin to destination is on same ticket), I paid fee for my excess baggage in Hyderabad, but later when I reached Bombay (for connecting flight - supposed to be Delta but had to take Air India again because of their delay at Hyd airport) I was forced to pay $200 again for the excess baggage (for which I already paid Rs. 4570 at Hyd airport). I called number of times to Air India customers for help to resolve this issue, I was given 2-3 phone numbers but none of them couldn't able to help me (at least they did admit that it was their fault to collect extra amount). Attached are my receipts at Hyderabad and Bombay.

Dear Sir, With reference to my booking no [protected](JS1BM). i booked ticket from Chennai to Mumbai and Mumbai to Jaipur but Chennai airport i went delay so my boarding time closed in Chennai. After i cancelled my Mumbai to Jaipur flight it is brought to your notice that the AI-611 on 06jul 14 was cancelled in Air India office and i was given a cancellation receipt.I had raised request to Yatra.com to give me the refund however till date i have not received my refund. Kindly look into this matter as the total amount is Rs.11733/-.

I have cancelled the AIR India ticket on 4th of july.But till now i have not received the refunded amount.Please let me know when is the amount is refunded from AIR INDIA and transaction id if possible.Below is the detials of cancelled ticket. Your reservation has been cancelled. Details of the cancelled reservation are shown below. Your refund will be credited in a week's time. Your reservation Web reference AIBE12952172 Status Cancelled Refund Total refunded INR -11013.00

Dear Sir, I would like to bring to your notice an incident that has broken my and my family's trust on Air India. Decades of taking the services of the airline has taken the benchmark of our expectations sky soaring high. My grand father Late Sri Dr. R H Kariwala was a panel doctor on your airline, since more than 3 decades ago. This is the kind of regards that we hold for Air India. We have a strong relationship with the Airline and most individuals of our family are frequent flyers. My father - Vijay Kariwala - Memb. No.[protected], Uncle - Ajay Kariwala - Memb. No.[protected], Brother - Gaurav Kariwala[protected] & myself - Dipti Kariwala[protected]. The current complain is regarding a call with the customer care executive on[protected] at 10.24 am. I had called to enquire if my grandmother Mrs. Pushpa R Kariwala is travelling to and fro Kolkata - Mumbai on[protected] onwards and on[protected] return with PNR - YZKNX, Ticket No. - 098-[protected], could avail benefit of carrying excess 10 kgs under the flying returns program. The customer care executive in very lucid language confirmed with confidence that as soon I register her as a frequent flier through the flying returns site, she will be eligible to carry (15+10)kg = 25 kgs tomorrow for her 3rd july 2014 journey. I registered her and linked the details to the ticket and updated the journey details online, printed a new ticket. However, after registering her under flying returns, today, with Memb. No.[protected], when I called the customer care at 3.09 pm today, I was said the it takes one journey to activate the flying returns account and to become an active member. The benefit of additional 10 kgs will not be allowed for the 3rd July 2014 journey. I don't know which person was stating the facts or was misguiding customer due to pure irresponsibility. This is clear harassment to customers time and no respect for the brand of airline at all. I seek clarity on this and need to no how would I be compensated for this mishap. Awaiting your revert before taking further action on the same. Thank you. Warm Regards, Dipti Kariwala. # [protected].

To, The President, Air India India. Subject: Malpractice by AIR India Staff and Authority at Hydradabad Airport. Dear Sir, Like to aware you that today (7, July, 14), I have a flight booking from AI-51 from Hydradabad to Mumbai at 21:15. My Details: Reference Number:[protected]. PNR: Z7N4H Incident: I reached to Hydradabad Airport at 20:25 and at boarding counter at 20:38, I have valid proof for my entry at Airport and Boarding Counter. staff member said you are late and you are not suppose to take off from this flight, on counter argument i said it is 20:28 means still i have 40 min to take off the flight, then how comes i'm not able to take off. They called Assistant Manager: Sachin, he also denies for same and put my ticket under not attended. How can you put me un attended when i am at counter 40 min earlier. Neither they refund my amount 5281/- INR nor they make any alternate arrangement. This was the last flight of today. Next flight will be on 8, July, 2014 at 6:20. Now i'm in big trouble that i don't have any place to stay and i have to spend 10 hours at Airport and loss of 5281/- INR. I talk with other staff of AirIndia at Hydradabad Airport but no body is interested to compensate there mistake. I like to make an escalation for this Misconduct, Inconvenience and Financial Loss i face. This is highly humiliating that i am using India's best airlines service and on name of trust and services, I'm facing Humiliation and Financial Loss. Take Necessary Action and Compensate the Loss i bear, else i'll take this matter to further escalation. Your authorities is having no right to make such malpractices and people.

1) ai flight - 806 which was scheduled for dep on 01/06/2014 at 8am . We reached at 7am but there was a long que at the counter therefore we reached the desk at 7:30 am they issued no show .
2) immediately they told us to cancel our connecting flight from delhi ai flight - 879 which was scheduled for dep on 01/06/2014 at 11am to ixb - bagdogra .

We want the refund of the above mentioned flights no - 806 and 879 for five tickets
The ticket nos are as follows -
A[protected]
B[protected]
C[protected]
D[protected]
E[protected]

3) ai fligt no - 880 was scheduled for dep on 08/06/2014 at 2:05 pm to delhi from ixb - bagdogra it was cancelled after lot of harassment ( problems) & delays from the air india duty manager . They did not announce and confirm any details . Then later at 7:00 pm they made us sit in the flight for 2 hours and then de planed us at 9:30 as the pilot had created some issue about his flying hours . Later they informed us at 10 pm that the flight was cancelled and was rescheduled next day at 1:30 am sharp . We also recieved an sms confirming the above . The following day 09/06/2014 was scheduled for dep at 1:30 pm from bagdogra to delhi but it was also delayed by 1hour 30 mins . Therefore we missed our connecting flight from delhi . Then they rescheduled our fliht which was air brone at delhi at 8:00pm which landed in bom at 10:00 pm . Threfore our whole journey was delayed by 1 day . The children have missed their schools and important tests . Other have missed their imp buisness meetings.
It was a really bad experience and we would like you to refund our ticket fare of no show / cancellation
We would like you to give us compensation for the delays and harrasment which we have suffered from air india in the round trip .
Please reply immediately within 7 days ...
If no action is taken by the airlines we will be forced to go to consumer forum/ court
Mob no - [protected] / 24943065
Email id - [protected]@gmail.Com