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Air India Complaints & Reviews

www.airindia.com

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Updated: Apr 21, 2025

Complaints 3170

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air India reviews & complaints page 147

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Address: Mumbai City, Maharashtra

1) ai flight - 806 which was scheduled for dep on 01/06/2014 at 8am . We reached at 7am but there was a long que at the counter therefore we reached the desk at 7:30 am they issued no show .
2) immediately they told us to cancel our connecting flight from delhi ai flight - 879 which was scheduled for dep on 01/06/2014 at 11am to ixb - bagdogra .

We want the refund of the above mentioned flights no - 806 and 879 for...

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Address: New Delhi, Delhi

I canceled the ticket online it showed 1000 dedution and 6500 refund, They never payed the promised amount in their site .I waited 1month for credit card statement update but didnt find the refund amount .with the help of emails air india given back 1315 ruppees and say i have not canceld properly. This is unacceptable to me they dont have record its not my problem they have to do refund in time. not partial refund after 100 emails . Anoop...

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Address: Pune, Maharashtra

I was travelling from pune to Malaysia, via pune to chennai to kuala lumpur (Malaysia) on 15 Feb 2014. I got call from air India saying flight is delayed by 2 hrs, I told them that I have next flight and I will miss that, they agreed to arrange replacement flight for me upon going there (to Chennai), when I reached Chennai they didn't entertained me at all, I called there customer service 8-9 times, but no one gave me satisfactory answer....

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Address: Jodhpur, Rajasthan

Dear Sir/Madam,

· This is with regard to our travel ticket no. 098-[protected] and 098-[protected] booked dated 7th October, 2013 for travel on 8th November, 2013 from Jodhpur to Abu Dhabi via Mumbai.
· On the date of the travel, since all flights from Jodhpur airport were cancelled, hence we were not able to travel on the same day, as per the AI travel cancellation policy; alternate arrangements for our...

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Address: Jalandhar, Punjab

hello sir,
my name is sandeep heer and i have booked a air ticket with following details: booking reference no (pnr): hphjw web reference: aibe9168964 issuing airline: air india ltd. issued date: thu, 15 aug 2013 amount:[protected]gbp) travel date: 2 oct 2013 i have requested to cancel it and refund the charges into my card several times but customer services refused to refund any charges. according your terms and conditions customer...

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Address: New Delhi, Delhi

Respeted Sir, I haven't been allowed to board the flight from New Delhi to Bagdogra on 9th March 2014 by the airport authority due to which my ticket have become No Show. As per the rules i reached the airport prior to 1:15 hour before the schedule departure but still i wasn't issued the boarding pass. I claimed at the counter to check the cctv camera footage but they said they didn't have time to check the footage. I have taken in written...

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Address: Hyderabad, Andhra Pradesh

[protected] Forwarded message[protected]
From: Arun S Komandoor
Date: Sat, Feb 22, 2014 at 11:55 AM
Subject: Ticket#098-[protected]
To: call.[protected]@airindia.in

Hi,

I had booked a flight in AI978 with the subject line ticket number.
I missed my flight despite being in before 45 min at the airport.

How:
1. I was in the airport at 3:25 AM IST
2....

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This is the first time I flew Air India only cause the weight allowance from London to Delhi was more compared to other flights. I flew out of London on 9th Feb with 3 pieces of luggage. I collected my luggage and left from the airport without realising that one luggage's lock was missing. As I had a train the same day to Gorakhpur I did not have much time to locate what had gone missing. After reaching home I realised that 5 perfumes which...

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we had a flight from kathmandu...we reached the airport exactly 5 min late...but air india people closed the gates before the time...so we wern't able to board the flight...air india people really irritated us alot and dint even tried to help...inspite of all this the flight was late..it dint even take off at respective time...air india people are arrogant, irresponsible and useless people with rude and careless attitude...i even posted...

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Address: Chandigarh, Punjab

Journey postponed on 28th DEC 2013 for 3rd Jan 2014 at delhi airport we were three persons. Tickets/receipt only for two persons 1- Bharar bhushan Jain and 2- Kilkam jain Tickt /Receipt for 3rd passenger Sunita was not issued separately WITH TICKET NUMBER . Her Tkt number was not mentioned in the ticket issued in the name of KILKAM JAIN ticket nos.TXC[protected]DEC13 / IN/PID68769...

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Address: Bangalore, Karnataka

I travelled from Delhi-Bengaluru on 25-Jan via Air India flight AI506. During the journey I was carrying baby stroller and baby seat along-with hand baggage. However while entering the plane cabin, I was asked to hand over both the items to ground staff at the cabin door since these items could not fit inside. I was told that I would receive these while getting down from plane on reaching Bengaluru. However on reaching Bengaluru, I...

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Address: New Delhi, Delhi

This is the first time I flew with Air India and I was really disappointed at the service and even more frustrated after the journey with the poor customer service. I have never experienced this in any other airline before. I paid a lot of money to book business class ticket on this flight [AI113 - 4/1/13] as I was sick and wanted to travel comfortably for the 8 hour journey. I was discharged from the hospital just 2 days before and it...

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Address: New Delhi, Delhi

I would like to bring this matter in your notice that I was troubled while I was travelling from India (Bhopal) to UAE (Dubai) on 1 December 2013 by Air India Airlines. Because of the flight delay from Bhopal to Delhi authority didn't allow me to board my Dubai flight. I have booked my Air India ticket from Bhopal to Dubai which was Bhopal to Delhi and then connecting flight from Delhi to Bhopal. I have opted this option of connecting...

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Can you imagine flying with a international airline (AIR INDIA - Delhi to Abudhabi) with a cabin temperature of 90F or 33C. You must think I am joking. Just after the flight took off we realised that hot air, YES HOT air was pumped by the AC .. So we called the air hostess and asked her about it and she said, she felt that it was normal. even though people had started to strip to their underclothes and babies crying at their highest. After...

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Address: Bangalore, Karnataka

Dear sir, I have cancelled ticket for the below booking details on 13th Nov 2013 BOOKING DETAILS Booking reference no (PNR): Z5F4Z Web Reference: AIBE10216416 Issuing Airline: Air India Ltd. Issued date: Wed, 13 Nov 2013 Place of issue: www.airindia.in / IBE Contact No: +[protected] Email: [protected]@gmail.com IP address: 123.201.130.210 The passenger details are Ticket DETAILS 098-[protected] 098-[protected] 098-[protected] 098-[protected] Still...

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Address: Lucknow, Uttar Pradesh

On 11/6/13 I was traveling by Air India from Lucknow to USA. At the Lucknow airport after baggage check in and security check, myself and another lady who was also going to USA were held at the gate just before boarding on the grounds that we had access baggage. We both were international traveler and as you all know that domestic and international baggage requirements are different. I told people at the gate that we are not domestic travelers...

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Address: Hyderabad, Andhra Pradesh

Hi, My name is Karishma. I have travelled by Air India(domestic) a couple of times, it has always been a bad experience as the staff at counter and the crew are very rude. I had also travelled International from Mumbai to NewYork on July 1st, 2013 and they gave us a hard time as we had 2 kgs excess baggage in 4 pieces of baggage and later off loaded our baggage even without telling us and said that they do not have time to waste on us.The...

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Address: Vellore, Tamil Nadu

when I was booking Air tickets from AIR INDIA web site from CHENNAI to PORT BLAIR on 27 OCT 13 dep.time 0500 hrs and Arr.time 0710 hrs.during payment process power supply was gone, my system is switched off and I didn't received the confirmation.Then I gone to check mini statement of bank.I fond that payment was done.
TICKET PARTICULARS:
PASSENGERS: 03, SHAIK JAMIL AHAMAD, SHAIK PEER AHAMED, FATHIMUNNISA
QUOTA:...

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Address: Mumbai City, Maharashtra

I had booked to n fro flight with air India from Mumbai goa Mumbai sector AI660 DDT 20.09.2013. At the time boarding the flight at goa airport , I asked the flight attendant at the check in counter that I am carrying wine bottles with me , he suggested that I put in checkin baggage and he also said that he will put a fragile sticker on the baggage so that it will be handled properly . At Mumbai airport , to my shock the bagged which had...

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Name: Mrs. Ameena Azeez

Ticket no. AIBE9155398

PNR : Z5F1E

I can guarantee this is worst customer service person in the airport for any airline. Could a higher official or Manager handle this complaint & Refund.

Name is Mr. Sukumaran & Mr. Gangadaran. Attached is the photo of the Air India customer personal and the ticket details. Such impolitely handled with abusive language...

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