Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Jan 24, 2025

Complaints 3165

Resolved

295

Unresolved

2870

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Recently resolved complaints

View all complaints

Mentally harassment

Flight cancellation

Refund of ticket

Delayed Baggage Issue on DXB-BOM Flight : Dec-02-2023

Regarding Full Refund of Booking

Most useful reviews

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

non availability certificate

for issuing duplicate boarding pass or travel proof

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Featured stories

To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 152

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mumbai City, Maharashtra

On my travel from Mumbai to Ahmedabad by Air India Flight AI 643 on 6th April 2011, snacks were served in flight.

The snack pack consisted of Sandwich, a fruit cake and a small bottle of water.

While enjoying the inflight entertainment, i was munching on the fruit cake. Suddenly, to noticed a small dead cockroach like creature in my fruit cake. I was so shocked that this can happen with Air India.
br...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Subject: Delay in my Flight number AI-410 from Patna to Delhi on 4-9-2011

My Airline PNR was YQSBK for my flight from Patna to Delhi on September 4, 2011. I boarded this flight from Patna to catch a connecting flight from Delhi to Pune by Kingfisher Airline IT-158 on the same day leaving Delhi at 11:55 hours and reaching Pune at 13:55 hrs.

But the Air India Patna flight number AI-410, which was scheduled to reach...

Helpful

Found this helpful?

Address: Ernakulam, Kerala

Hi, I am Ajitkumar Pillai.
I booked an airticket from Mumbai to Kochi electronically through Yatra.com with PNR No. H94TN.
and ticket no.[protected]. The carrier was Air India A681.The travel date was 11-Sep-2011.
I had only a red color American Tourister bag as baggage, weighing 11-12 Kgs. It had some food items and clothes in it. The bag was tagged (carrier tag no.[protected]. It was a bag that was gifted by...

+1 photos

Helpful

Found this helpful?

Write a comment

I WAS TRAVELLING FROM KOCHI TO CHICAGO O' HARE ON 08/16/11 ON FLIGHT AI 127 , WITH MY FAMILY. 3 KIDS (INFANTS) AND MY WIFE. THE IMMIGRATION DEPT IN NEW DELHI AIRPORT WAS SO SLOW AND INDIFFERENT, WE HAD TO WAIT IN THE QUE FOR 1 HR AND HALF TO PASS THE IMMIGRATION SECTION. NO PRIORITY FOR FAMILIES WITH INFANTS OR SENIOR CITIZENS.

THE WORSE THING HAPPENED IN THE FLIGHT. AFTER ALL THESE TORTURE AT THE AIRPORT, THEY GAVE US...

Helpful

Found this helpful?

Write a comment

Address: Leh, Jammu and Kashmir

I have cancelled my air ticket with pnr no.RHPG81 on 06/04/2011 but the air line has not yet refund the amount in agent's account. Therefore agent is not making balance paymet of Rs.2444. the agent's refrence no. is FMN0D99HUAC in which the balance amount was supposed to be refunded, therefore you are requested to approach air india to transfer the refunded amount in agent's refrence no quoted above...

Helpful

Found this helpful?

Write a comment

Address: Delhi

My parents travelled with Air India AI 120 from Frankfurt - Delhi on 21st August 2011. On arrival in New Delhi, one baggage went missing. My father complained for the missing baggage and they registered the complaint for the same.

After two days , baggage was sent by courier DTDC. What was surprising is that when my father received the baggage ,the lock on the bag was missing and their was one seal over it. He inquired for...

Helpful

Found this helpful?

Write a comment

I initially planned to travel from EWR to HYD on 21-Aug
I re-scheduled to 28-Aug and agreed to pay Date Change Penatly of $111.

But, since there is hurricane alert on 28-Aug and I know that the flights will be cancelled, I requested your call center people to re-schedule to 26-Aug without Date Change Penalty. But your call center folks refused to waive the date change penalty and I had to pay $110.

I...

Helpful

Found this helpful?

Write a comment

Address: Nagpur, Maharashtra

This is in reference to my flight booking Nagpur- London (Via Delhi) ref no: H7PT5 . I was supposed to fly on Mon, 16th May, morning and I received a phone call on 14th May, Saturday from the Air-India stating that the flight from Nagpur to Delhi has been cancelled and I have to make my own arrangements. Although I asked for help with alternate options I was asked to find my own way. I could not find any other flights from Nag-Del at a suitable...

Helpful

Found this helpful?

Write a comment

Address: Nagpur, Maharashtra

Hi,
Despite of sending multiple reminders,neither have I received any refund nor even a single reply from Airindia.
The case details are mentioned in my mails below to Airindia

Hi,

I have received a call regarding the ticket refund for the flight (AI 627 mumbai-nagpur date 29th Jul) I missed because of my earlier flight of Air India (AI 984 dubai-Mumbai date 28th Jul) was delayed by more...

Helpful

Found this helpful?

Dear Sir,

My name is Sereena abdul latheef, indian citizen, living in saudi Arabia with my Husband and childrens.
On 17th August 2011 we traveld from calicut to Jeddah on Air Indian flight AI 963.
When i get down from the flight in jedha airport i observed that my Gold bracelet lost (16 gram weight) .
I was sat in Seat number 46D, Ticket#[protected]C2.
I request for a enquiery regarding this mater.br...

Helpful

Found this helpful?

Address: Maharashtra

i had booked a ticket (ETKT 098 [protected])online to travel from mumbai to delhi dated 19th aug...as per my ticket generated it had nowhere mentioned that the flight AI 314 would fly from international terminal as all the flights are being operated from domestic terminal. all other Air India flights were operating accordingly. the airline did not inform me that the terminal had been changed and many more passengers were left stranded without...

Helpful

Found this helpful?

Write a comment

Address: Alwar, Rajasthan

in 2008, August I came from USA to India. My baggages did not arrive on time and Air India offered me 3000/-. My baggage arrived thankfully in a week but after hundreds of calls and so much follow up, noone has even bothered to send me my money yet. Not sure who should I approach because noone at the airport picks up; noone responds to any email. Pathetic customer service. It has been 3 years since then....

Helpful

Found this helpful?

Address: Madhya Pradesh

Dear Team,

I have booked a flight from Indore to Delhi from Cleartrip company. The mode of payment was online and through internet. The date of journey was 16 aug from the flight 633 of Air India.I have reached on the correct time of boarding but there were no executive present for boardings.The delay happened for 15-20 mins. The flight time was 7.50 AM. Then after some time 1 executive at 7.20 AM told me that we have to check...

Helpful

Found this helpful?

Write a comment

Address: Sonipat, Haryana

I, Savita Bajaj got two tickets booked in the month of May-2011 from Bangalore to Delhi for 15/08/2011 in the flight AI 501. Today that is on 13/08/2011 I have been informed that we two passangers have been shifted to the flight No. AI 503 although the flight has not been cancelled and there is no room in the flight. I am unable to understand that if the flight is not cancelled then why other passengers who got there seats booked months later...

Helpful

Found this helpful?

Write a comment

Address: Punjab

1. I HAD TRAVELLED IN AIR INDIA ON 09 APRIL FROM IMPHAL TO DELHI .
2. I HAD LOST MY BOARDING PAS AFTER MY FLIGHT.I REQUIRE BOARDIN PASS AND TICKET FOR CLAIMING THE AMOUNT FROM MY ORGANISATION.
3. SO ON 30 MAY I HAD REQUESTED FOR TRAVELLING CERTIFICATE AND TICKET FROM AIR INDIA'S IMPHAL CITY OFFICE
4. I HAD WAITED FOR A WEEK, BUT NO RESPONSE CAME. THEN FROM THAT DAY FOR NEXT ONE MONTH I HAD KEPT CALLING...

Helpful

Found this helpful?

Write a comment

Address: West Delhi, Delhi

This is in reference to my visit to hyderabad by Air India on 28.07.2011 where we were distributed coupons regarding offering of internation branded products through Airbazar in association with AVA Merchandising solutions pvt Ltd. They offered me a wrist watch of Paul Philippe @ INR 599 which was to be collected from AVA Sales point. I had purchased one wrist watch with invoice number AIHYD-2888. But the point is this they are selling a...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra

I was travelling from London to hyderabad in Air-India flight, flight no AI-130. It was indirect flight, i got down in mumbai and i have taken the luggage. Again i went to customs they opened my baggage and they checked everything and i was not taking too much luggage, but the customs people asked me to pay bribe for them. They took 2000 rs from me and when i came home and checked my luggage onw of my Iphone4 was missing. I have called to...

Helpful

Found this helpful?

Write a comment

Address: Khordha, Odisha

Dear Sir
I attached all the details of mail which I send repeatedly to airindia for refund of my money 45000 which I book for ticket online.Please see all the mail for PNR and name of canceled passengers.
----- Forwarded Message ----
From: SOUMYA RANJAN DAS <[protected]@yahoo.co.in>
To: [protected]@airindia.in
Cc: [protected]@airindia.in
Sent: Thu, 23 June, 2011 12:42:53 PM
Subject: Complain...

Helpful

Found this helpful?

Write a comment

Address: Madhya Pradesh

I have booked 6 tickets for my family from Gwalior to Delhi for journey date 29 may 2011 vide PNR NO Y6NSQ,Web ref AIBE752282 for flight no.AI 422 in Rs.17010/- after having boarding pass the air india staff told that your booking has been refunded as showing by our system. When we have not requested for the refund, then We have to take fresh tickets from the counter in Rs.19800/- and performed journey on same seat no as were booked earlier....

Helpful

Found this helpful?

Write a comment

Address: West Bengal

Air india is offering Gist on scratch card during flight. There a wrist watch of brand "Paul Phillippe" has been offered against Rs. 599, which I had collected from AirBazar at Delhi airport on 04 July 2011. But, on returning, I found, there is no such brand with this spelling. I seach for the make, country and serial no. on the watch, which was absent. So, i feel I have been cheated by Air India, a reputed Airlines, and I am sure,...

Helpful

Found this helpful?

Write a comment