Air India Complaints & Reviews

I had booked ticket for 09/03/2012 for flight AI-887 Delhi to Mumbai PNR No.JK219 Ticket No.098-[protected] in the name of T Ahuja through yatra.com. Due to sudden ill health I changed my programme & gave call at helpline of air India[protected] on 05/03/2012 & requested for change of ticket for flight A I 688 for 12/03/2012 at 6 Am. They informed me for difference amt of 2849/-& when I asked how to pay she told me to pay at terminal 3 or at safderjung. Itold her that it should been informed to me earlier as I not in position to move I can pay on line th credit card but she refused it can not be done. Then I approached yatra.com for cancellation who informed that air India made changes for AI 349 not for AI 688. Then I again contacted to MsSushma & narrated all she informed that we will check up recording & let u know but I could not receive any call from her. Then sent my nephew to airport at T3 they chared from difference of fair plus cancellation 750/- for AI 887 & 750/- for AI349talk allying Rs. 3600/- instead of Rs.2849/- which was told to me tobe paid in 24 hours. It the mistake of the lady attended the call on 05/03/2012 & booked my ticket for AI 349 instead of AI 688 indvertantly. Hence I should be refunded750/- charged from me immediately. My details are asunder :
T C AHUJA 1386 Sector 28, Faridabad-121008
[protected]@gmail.com
[protected]

Baggage Lost during Travel to Ahmedabad on 12th November 2011

I would to ask any lawyers/similar troubled customers for advice as to how to proceed, it has already been over three months, the contact number provided does not connect and neither are they replying to my recent mails. I am including the email conversation as proof of their communication. Any help would be useful.

Thanks in advance.


From: call del <call.[protected]@airindia.in>
To: B L Yashwanth
Date: 01/23/2012 06:50 PM
Subject: Re: Baggage lost




Dear Sir/Madam,

This is in reference of your mail received. We would like to inform you that your request has been forwarded to the concerned department and we will update you within 7-10 working days.

For any further assistance/clarification please feel free to revert to this email or contact us at Air India toll free number[protected].

With Warm Regards,

Air India Customer Care (Call Centre)

(For any further enquiry please contact Our 24*7 Help Line Number[protected]Landline BSNL/MTNL[protected]From Mobile) Or Mail us at call.[protected]@airindia.in Or Fax us at[protected].


-----B L Yashwanth wrote: -----
To: call.[protected]@airindia.in
From: B L Yashwanth Date: 01/23/2012 09:29AM
Subject: Baggage lost

This is just a frivolous attitude of Air India Employees, I just dont understand why are you people not serious?
This is B L Yashwanth(Bangalore Lingaraj Yashwanth), I had travelled in economy class of Air India on 12th November 2011 from Delhi to Ahmedabad, Flight No.AI 817. I did not get my baggage(Weighs 4 Kgs) due to your irresponsibility .
I have been calling this number [protected], but the lady tells me that she would mail my the form that is required to be filled so that I get my cheque as a reimbursement , but never did so until this date.

I don think you people do take of the customer feelings, it is for sure I will not travel with your service any longer
due to this injustice that I have been put into.

It is really sad.



My info

Email:bl.[protected]@heromotocorp.com

Contact-[protected]

SUB: REFUND OF TICKETS FOR MR. ASHOK KUMAR AND MRS. ANJANA KUMAR, PNR JE1L9 AND H6LVN (SPLIT PNR ISSUED BY AIR INDIA) FOR 18Jan2012 travel from Delhi to DehraDun and 19Jan2012 travel from DehraDun to Delhi.
I booked the tickets thru Air India phone IVR facility no [protected]. E-ticket number[protected]Ashok Kumar[protected]Anjana kumar) on 11 Jan 2012. The tickets for both Ashok Kumar and Anjana Kumar were as follows:
1. 18Jan2012 Flight AI806 Dep: Mumbai Arrivl: Delhi
2. 18Jan2012 Flight AI9819 Dep: Delhi Arrivl: DehraDun
3. 19Jan2012 Flight AI9820 Dep: DehraDun Arrivl: Delhi
4. 26Jan2012 Flight AI659 Dep: Delhi Arrivl: Mumbai
On 18thJan2012 Passengers Ashok Kumar and Anjana Kumar travelled by Flight AI806 from Mumbai to Delhi.
On reaching Delhi, we went to get the boarding passes for travel to Dehradun by flight AI9819. We were issued boarding passes at 11.00AM and we did the security check and reached Gate 42C at Delhi IGI Airport. There we were told that the flight AI9819 to Dehradun had been cancelled and were surprised to be told that the cancellation decision had been taken before 10.00AM by Air India. So the question is, why were we issued boarding passes when the flight had already been cancelled? Anyway, we were told that we should contact the manager at AI board pass issue desk.
We contacted the manager there who directed us to contact Customer Care of Air India at IGI Airport. We contacted customer care, there the staff told us that we could be accommodated in Kingfisher flight to Dehradun. There we found a number of passengers awaiting similar accommodation in Kingfisher airline to Dehradun. So we waited to be accommodated and were told that Kingfisher would do our boarding passes in the end after finishing their own passenger boarding .
At around 3.00 to 3.30 PM we were then told that Kingfisher was not in a position to accommodate any passengers and we could take the refund. The staff at Air India customer care at IGI airport told Ashok Kumar and Anjana Kumar (that’s us) that since we had journey left to complete with Air India and that we had booked the ticket thru IVR, we would get our refund upon completion of the other sectors of our journey and reporting again to the call centre number [protected] with the printout of the refund order. We were given a duly stamped refund order printout for the Delhi DehraDun flight.
The refund order gives status of all the booked sectors. For Ashok Kumar,
i) it states ‘SSR VGML AI XX1 DELDED 9819T18JAN’ at s.no 14,
ii) it states ‘AI9819 DEL/DED XXLD DT 18JAN’ at s.no 24,
iii) it states ‘FULL REFUND FOR DEL/DED DT 18JAN’ at s.no 25.
For Anjana Kumar
i) it states ‘SSR VGML AI XX1 DELDED 9819T18JAN’ at s.no 12,
ii) it states ‘AI9819 DEL/DED XXLD DT 18JAN’ at s.no 23,
iii) it states ‘FULL REFUND FOR DEL/DED SECTOR ONLY’ at s.no 24.
(scanned copy of the refund orders attached with this mail)
Since we could not travel to Dehradun as scheduled on the 18 Jan 2012, I requested cancellation of Dehradun to Delhi travel by Flight 9820 on 19JAN2012 and asked for the cancellation number, by calling on [protected]. They told me that the cancellation for 19JAN2012 by flight AI9820 had been recorded but they could not give me a cancellation number because the journey from Delhi to Mumbai was still pending. They also said that the status of DEL/DED on 18JAN was not showing ‘open’, but it would become open after completion of all the remaining sectors of our journey and that the refund for DEL/DED and DED/DEL would be given after completion of journey to Mumbai on the 26th Jan2012.
So, both o[censored]s i.e Ashok Kumar and Anjana Kumar completed the journey on 26JAN2012 by flight AI659.
On 26JAN2012 we again contacted [protected] call centre to request the cancellation processing. We were then shocked to hear from them(mr. Siddharth) that the ticket from Del to Dehradun could not be processed for cancellation because of some “exchange”?? status on the tickets for DEL/DED sector. But DED/DEL cancellation could be refunded, since it had the correct status. I told them we were passengers and were not supposed to keep track of the status of the tickets inside air india computers, but he kept repeating that the status was “EA” (I fail to understand what on earth that has to do with us!).
We told them all that had happened at IGI airport and that we had the refund orders with us. So they told us to fax and email the refund orders so that they could get the faulty status rectified on the tickets and our refund would get processed soon after (within 10 minutes we were promised).
On 27JAN2012, we sent the fax on the number given and also sent the scanned copy to email id pankaj.[protected]@igt.in as directed by mr. Siddharth. We contacted the call centre a number of times after that and were told that they (mr. Subendu, mr. Ravi) had spoken to air india but the concerned person was on leave so the request could be processed the next day, i.e 28JAN.
On 28JAN2012 we contacted the call centre again and were told by them (mr. Rishikesh) that the air india person had come back from leave and the request would be completed within an hour.
We again phoned call centre after 4 hours and at that time we were shocked to be told by one superior at call centre (mr. Pankaj Bijekar) that all the details being asked by the call centre o[censored]s till then (fax/ email and their talking to air india) was a totally wrong process, that they do not work like this, and the correct process is that we should go via the grievance mechanism of air india, and that they cannot help us in getting the mistake rectified done by air india staff at delhi airport customer care.
When I confronted mr Pankaj as to¬ why have the call center staff been misleading us all this time, and why is he not honouring the refund order given to us, he said he checked with the call centre staff and they had denied telling us all the above facts. This is a total falsehood, we had been talking for several hours on the same details to the call center! Now this is like saying that we are insane/mad people and cooking up all the procedures told to us by the call centre staff! We are being denied a proper treatment and refund of the journey we could not perform because the air india flightAI9819 was cancelled on 18jan and to add insult to injury, we are being punished because some in-efficient staff at air india at IGI airport did not update the proper status on the tickets. My question to you is:
1. Is it our fault that we thought of booking thru Air India? Being in govt service I thought it would be good to go by the national carrier, at least I could do my bit in helping the air line in its passenger business. So, is it our fault? Answer is no, unless I blame my ill fate for the same.
2. Is it our fault that the AI9819 on 18JAN2012 was cancelled by Air India? Answer is no.
3. Is it our fault to accept the offer if Air India customer care asked all passengers if they would like to get accommodated on Kingfisher? Answer is No.
4. Is it our fault that Air India was unable to get the passengers including us, to get accommodated on kingfisher flight that day? Answer is no.
5. Is it our fault that we had booked through phone on IVR that Air India at IGI airport gave us the printed and stamped refund order instead of cash? Answer is No.
6. Is it our fault or are the passengers even supposed to know that the ticket status has to be changed by the air india staff in their computers which they operate? How is the passenger supposed to know what status SHOULD be updated in the computer and WHAT HAS BEEN updated? Answer is a RESOUNDING NO.
7. Call centre staff have also told us that we should go personally to Nariman point office of air india and then only mistake done by air india can be rectified. Is it justified by air india that I should be penalized of my time, lose a day’s leave from office, spend money and effor¬¬ts to travel 2 hours from my residence to nariman point and 2 hours from nariman point to my residence, all because of the fault done by air india in-efficient staff at IGI airport, for which I cannot be blamed in the least. Answer is No.
8. So, in the end, why am I being punished and made to run from pillar to post for something which I am not responsible, why am I being denied the refund till now because of the mistake done by air india staff at IGI airport?
In the end, my request to you is this: please get the error rectified in air india computer system so that as a passenger I am not harassed any more and since Air India cancelled the flight the refund for Ashok Kumar and Anjana Kumar for flights from Delhi to Dehradun and from Dehradun to Delhi be re-imbursed in FULL and the amount is credited into the account or given in cash.

P.S I'm unable to attach the refund order file over here, please let me know how to do it

Dear Sir/Madam:

I had checked in for an Air India's flight 051 on November 9th for an onwards journey on Lufthansa to Ottawa, Canada. The flight was delayed. After noticing that I might not be able to catch my Lufthansa flight due to the delay, I contacted the ground staff at Hyderabad terminal to change my reservation. Similar requests for some passengers travelling to US was entertained but I was told that there is no concern to panic as they have alerted Lufthansa about my late arrival at Mumbai and the Air India staff will facilitate my checking in when I would land at Mumbai.

To my surprise there was no staff available contrary to what I was told. It took me usual time for collecting my belongings and reaching the departure terminal. By then the counter for Lufthansa's flight was closed. Lufthansa staff informed me that they can't assist me and I should rebook myself in the morning for their next flight. Air India staff refused help and asked me to hold Lufthansa responsible since it is their ticket and promised help only if Lufthansa endorses the ticket to them. Lufthansa staff declined the request for endorsement and suggested to speak to their sales office next morning. The only help these two airlines offered was to facilitate my leaving the departure terminal as it is against the Security Regulations that I stay there.

To make things worst, I realized that my credit card was left at my residence at Hyderabad. I had less than a few hundred indian rupees in pocket which was insufficient for checking in any hotel. Thus I was forced to sit outside the terminal with my belongings.

Lufthansa staff informed me in the morning that because of no-show I should buy a fresh ticket if I want to continue my journey. The staff said that they are a call centre and the only person who can decide on my ticket is Lufthansa's manager Mr. Madhu and provided his contact number. This number was switched off. I called the Lufthansa sales office again and then only I was informed that Mr. Madhu is abroad for a week and suggested that I contact my travel agent in Canada. It was past 11 pm in Canada but I managed to reach my travel agent thru my family in Canada who informed me that she made a fresh booking on the flight same evening but Lufthansa in India should issue the revised ticket.

Lufthansa staff refused to issue the fresh ticket unless I pay for it. I was forced to contact my brother at Hyderabad at his work and arrange immediate cash to buy a ticket. The ticket was e-mailed to me for continuation of my journey.

Because of lack of cooperation by Air India and Lufthansa, I was forced to stay out of the terminal building for almost 36 hours. I am diabetic and needed proper food, good sleep and access to washroom.

After reaching my home in Canada I filed a complaint with Lufthansa and Air India.

Lufthansa refunded a portion o[censored]nused ticket and paid $75 as compensation. They have been ignoring my requests for reconsideration of the compensation and the cost of the ticket.

All the 3 Air India's complaint status showed 'acknowledged' for a week, 'under process' for a while and suddenly 'closed' as their status. While I did not get any communication from them.

I would humbly seek your help and guidence for getting me compensation from both Lufthansa and Air India for sufferings because of their messy system.

My e-mail id is [protected]@yahoo.com

Thank you very much in anticipation of your help.

I had booked two tickets from Delhi airport to Madras and got them cancelled the same day itself on December 9, 2011.

As per the customer care officer, the amount was to be refunded within 5 working days, which has not been done yet. The amount has not been refunded yet to my credit card account.

Poor service from Air India. It is well known to the world that Air India is running into losses and they do not provide good customer service, hence proved. Pathetic.

Puneet
[protected]

I flew with Air India from Dubai to Mumbai on 6th January 2012 and the flight was delayed by more than 3 hours. I have checked with one of the airline guys and was astonished to know that the said flight AI 956 from Dubai to Mumbai is delayed everyday. I checked some history over a period of 15 days and found that the flight operated on time only on one instance over that 15 day period. I am apalled at Air India's lack of basic service for any airline which is on time performance. I hope my complaint is raised to the highest level possible and the issue is resolved at the earliest to avoid inconvenience to passengers.

This is with referrence to duplicate tickets booked from the leading airline Airindia.The tickets (for myself ,wife and child) were from tezpur to Kolkata.(Booking reference no (PNR): Z2R27). I had booked it online on the airindia website and made the payment through my SBI debit card, On booking I did not get any confirmation from the airline that the ticket had been generated and I got a message that the "SBI server is down,so try again". Next morning I got two tickets from the airline on my mail id.
I immediately called the customer care cell to request for the cancellation of one ticket out of the two and also mailed them on their e-mail id for the cancellation. I got the message and assurance that I shall be getting the full refund for the cancellation of the duplicate ticket as is the clause.
After a month I got the refund but not complete (Rs.7629). The airline deducted the base fare of Rs. 1500.Now I am fighting this case with them for the past four months,everytime they assure me of the refund that I shall be getting it in another 15 days but I have not received my refund so far. Kindly help in this regard.

The detials of the ticket are as follows

Booking reference no (PNR): Z2R27
Flight No.AI 9710

PASSENGER DETAILS

PASSENGER TYPE NAME TICKET NO.(S)
Adult 1 YOGENDRA SINGH 098-[protected]
Adult 2 NIKITA SINGH 098-[protected]
Infant 1 ABHYUDAY SINGH 098-[protected]

TOTAL TRIP COST :INR 7,629.00
(Including Base Fare, Surcharge, Fees, Taxes)

We had booked ticket of Air Flight (AI-9502) in name of Sameer Naik and Priya Bambardekar on 14th December 2011 at 12:05 pm from Cochin to Agatti Island .

During check in time on 14th December we were informed by duty officer that we cannot board the flight as the flight of 13th december had got cancelled therefore passenger of 13th were taken on our flight of 14th December .

Due to your cancellation of flight we were forced to cancel our booking to Agatti Island resort on 14th December for which we had paid Rs 16000 which was not refunded to us by the hotel .Further uncertainity of your flight schedules forced us to Cancel our connecting Jet Airways flight on 16th December 2011 at 4:00 p m and re-book Jet Airways connecting ticket to Mumbai on 17th December 2011 for which we had to pay additional amount of Rs 12000 to Jet Airways .

Therefore you are requested us to Compensate us for Rs 50,000 for our loss as well as mental pressure caused due to ur mismanagement of flights .

Please find attached necessary documents for your perusal.

Request your immediate action and reply to this letter to avoid further litigation.

I was traveling in Air India on 31st Dec 2011 from Jodhpur to Bhopal by Air India connecting flight (Jodhpur to Delhi flight no AI 472 and Delhi to Bhopal flight no AI 634). The flight AI 472 booked for depart at 14:00 from Jodhpur, but it was delayed to 2:50 Hrs for depart from Jodhpur. This flight had reached Delhi at 17:50 PM, due to which I have missed the next connecting flight AI 634 from Delhi to Bhopal (latest check in time 17:20 Hrs).

Though I booked the single ticket, Air India have not provide me either boarding facility at hotel in Delhi or given me sufficient information regarding for further action to be done. They also told that LTC ticket does not have that kind of facility though in LTC ticket I pay more than the regular ticket. Please reply me on this issue as I have to take further action on it.

Thanks and Regards
Suresh Kumar Bhardwaj
Geologist
Geological Survye of India
Ministry of Mines
Govt. of India
Bhopal-462016
Mob: [protected]
email: [protected]@yahoo.co.in

I travelled with Air India from London to Hyderabad, India on November 17,2011. I happened to have excess cabin luggage of 3 kgs. This luggage was checked until i was about to board the flight. Three staff members stopped me at boarding and weighed my luggage. After seeing that my luggage was excess, they ill-treated me and snatched away my boarding pass insisting me to pay £150. They were very rude and asked me to walk away from the airport if i did not have the money. They also blackmailed me saying that they have called security to make sure I leave the airport and not board the flight. I requested that I would like to bin the excess luggage as its not worth £150. But they did not allow me. After this ill behavior, I had to give in and pay to board the flight. This kind of pathetic customer service was appalling to me. I wil never board Air India again and will insist all my friends and family to refrain from using their service.

This is regarding missing stroller of my kid.

As expected, we should have been received stroller at Delhi Airport, as there was change from International to domestic. But it's still missing and there is no reply from AIR INDIA Delhi baggage services.

My travel dates:

New York to Delhi: AI 102 :[protected]
Delhi to Mumbai: AI 810 : [protected]

Your help in this matter would be greatly appreciated!

Thanks in Advance.

Pradip

Air India is irresponsible and they always cheat customers. I booked a ticket from Mumbai to Gwalior for 9th November 2011. Flight number AI422, ticket no.- [protected] in the name of Raina Singh.
The flight timing was at 1.25 pm, I was waiting there for almost 2 hours at the airport, it was continuously displaying estimated 2.15pm, for gwalior and then after 15 minutes it started showing Delhi. Suddenly an Air India officer came and told me that there is low visibility in Gwalior so we have cancelled the flight for Gwalior, we have already arranged bus service in Delhi, so you can go to Delhi and get the bus or else cancel the ticket. I took the Delhi flight at 3.00 pm and reached arround 6.00pm at the Delhi airport and asked the officer about the bus but they said that they don't know anything about this. After some conversation they said that they will arrange for a bus. After 2 hours i got the bus, i reached gwalior arround 4.00 am in the morning next day i.e. 10th November. It takes only one and a half hour to reach gwalior but because of Air India it took 13 hours to reach gwalior by bus. I paid for flight and traveled by bus. I want you to take strict action against them, i want compensation for the harresment and bad service.

For the last 2 days I have been calling all the Tel Nos listed on the Air India website for the Singapore office and either no one answers the phones.2 Months ago I had booked tickets for my family to travel on Air India Express and they suddenly sent an email to say that the flight has been cancelled. I wanted to speak to the staff at the Air India office to see my options but was not able to get any response. Its a shocking waste of public money that the Air India offices are maintained abroad at huge expense and the staff are posted here at the expense of the public. What are they on a paid holiday at the expense of the Indian public! All the staff should be fired and the offices shut down to save precious public money.

This is with reference to the PNR no ZCKKT, booked in the name of my cousin brother Mr Mohammed Kamal Uddin for Silchar to Guwahati on 7th Nov 2011. The flight was delayed by an hour and that made him stranded. He could not catch the connecting flight to Guwahati. Airport duty manager evaded attempts by my bro to get any flight and reach Guwahati. Please it was very much necessary for him to spend night at Guwahati, where in-laws were eagerly waiting to see him for the first time. The party arranged by his father in law was messed up because o[censored]ddin's absense. He reached Gauhati the next day for only 2 hours, because he had another flight on that day to Delhi to KSA.

My bro tried his best to attend the party, but because of the ill treatment of airport officials, he could not. Air india officials even did not provide accomodation. He had to arrange on his own, plus he had pay some 4 thousand extra for the next day flight to Guwahati.

I want compensation for the party loss, and the hotel charge and the extra air fare that he had to pay. Otherwise i would sue air india.

sir i had booked my ticket of air india from delhi to jodhpur on 01 may 11 through air india website ecommerce.later duu to strike flt ai 471 got cancelled.i had communicated to them and asked for refund with scanned copy of my e ticket stamped by air india office jodhpur for full refund.
reply came from air india side that they will refund me with in 7-10 days.copy of reply from ecommerce site is attached but till now no refund has been materilised inspite of writing 3-4 times.kindly help me.


Dear Sir,
We are processing refund against this transaction.
The amount will be credited to your account in 8-10 working days.
Regards.
chitra



From: "vijay pundir" <[protected]@rediffmail.com>
To: "[protected]@airindia.in" <[protected]@airindia.in>
Date: 05/30/2011 12:02 PM
Subject: Refund of Ticket of canclled fliet AI 471
Sent by: [protected]@rediffmail.com

I have faced problem twice in 3 days, i am explaining them both here.. this is a clear case of customer harassment and i want some action to be taken to compensate time i lost in these 2 scenarios not to mention the mental stress i have gone through during that time.
1. flight number: AI 405 (FRI, Oct 28, 2011)
the flight was scheduled to fly from varanasi to delhi at 15:50, i reached airport at 1:30 and checked in. i got the boarding pass as usual and went for security check, while going towards the security i realized that the gate number was missing from the boarding pass..i went to the counter and asked for the gate number, the guy sitting at the counter told me that the flight has some technical issue and will fly at 21:00 hrs, which means 5:30 hours after the scheduled time and surprisingly i was checking all the time on my mobile about the flight status and it was saying ON-TIME always. top of that the air india staff was fooling the passengers by giving them the boarding passes and telling customers that the flight has been delayed. THIS WAS SHOCKING AND RIDICULOUS.
2. Flight number: AI 506 (SUN, 30th Oct, 2011)
the flight was scheduled to fly at 10:30 in the morning, i reached at the airport at 8:45 am well in time. I was standing in the queue for next 30 minutes and when i reached the counter the lady told me that i am late..i told her that flight is at 10:30 and i am in the queue for last 30 min..how can i be late? at this she said that the flight was preponed to 9:30 am..without any information to the passengers. also, there was no such announcement at the airport telling customers that the flight has been re-scheduled. I was not alone today, i had around 25 other passengers with me who reached airport in time just to know that the flight was re-scheduled for no reasons. then finally, we were given tickets to the flight AI 502 which was supposed to fly for bangalore at 13:10 PM. the flight got delayed again...anyways, we took off from Delhi and reached Bangalore at 5 minutes past 16:00 hrs. I was waiting with other passengers for the luggage when a guy from local AIR INDIA staff came and told us that all the luggage is already out and there are around 50 bags which are still at Delhi airport. AIR INDIA did send the luggage through another flight but in the end we got our luggages at midnight after 12:00 AM. if you count we lost almost 12 hours here as well.
AIR INDIA staff had told us that the luggage will be sent to our places by courier and to my surprise the luggage came to our place with some guy travelling in a local bus. the buses always stop on main road and dont come inside which everyone knows.

In all AIR INDIA wasted 18 hours of my time which was 5 times my original journey time.

I NEED THIS TO BE COMPENSATED.

Pulkit Nagpal
+91 [protected]

WE HAD SENT CERTAIN SHIPMENTS TTHROUGH AIR INDIA IN THE MONTH OF FEBUARY/APRIL 2011 AGAINST VARIOUS SHIPPING BILLS / DATES AS UNDER , AFTER REPEATEDLY COMPLAINTS WE ARE NOT GETTING OUR DUTY DRAW BACK REFUNDS DUE TO ONE SIMPLE PROBLEM THAT AIR INDIA HAVE NOT FURNISHED EGM INFORMATIONS TO CUSTOM AUTHORITIES FOR UPDATING RECORDS AND OUR DUTY DRAW BACK CLAIMS AMOUNTING TO RS 4.50 LACS IS PENDING DUE TO ABOVE REASON . WRITTEN COMPLAIN IS ALSO LODGED ON 18/9/2011
SHIPPING BILL NO 2526571 DATED 15/2/2011 DRAWBACK AMOUNT 160000/--- CURRENT STAUS ICE GATE EGM.
SHIPPING BILL NO 2686981 DATEC 3/3/2011 DRAW BACK AMOUNT 76769/- -- CURRENT STATUS ICE GATE EGM
SHIPPING BILL NO 2755743 DATED 9/3/2011 DRAWBACK AMOUNT 44251/--- CURRENT STATUS ICE GATE EGM
SHIPPING BILL NO 2755740 DATED 9/3/2011 DRAW BACK AMOUNT 30972/--- CURRENT STATUS ICE GATE EGM
SHIPPING BILL NO 3244961 DATED 15/4/2011 DRAW BACK AMOUNT 143433/- CURRENT STATUS QUARRY RAISED / EXPORTER ( NO INTIMATION RECD BY US OF QUARRY RAISED )

OTHER ALL AIRLINES SHIPPING BILLS ARE CLEARED WELL IN TIME EXCEPT AIR INDIA
CAN WE HAVE GUIDELINES HOW THIS PROBLEM CAN BE RESOLVED AS WE THINK AIR INDIA DOESNT HAVE TIME FOR UPDATING CUSTOM DEPTT.

Hello,
I don't have any particular complaint but I've been noticing an article circulated on facebook and I am not aware of the source nor sure about its authenticity.I just want to know if this alleged 'rumour' holds any water.
I hope this link would be of some help to you: https://www.facebook.com/photo.php?fbid=[protected]&set=a.[protected].209063...⇄

And if there is any truth I sincerely hope you would look into it and if not I hope you would guide the panicked and confused netusers.

Dear sir i want to make a complaint of a your ground staff at the delhi airport terminal 3 visitor lounge(2nd floor) about their negligence and lack of knowledge.

it happens this way . on 02 oct 2011, i went to the above said counter(@approx 09:30am) and tried to book the ltc80 tickets but i was unable to confirm since i was sort of money; then i go to my home and take the money and comes back (@approx 02:00pm) by that time the shift was change.
their i meet the person name rajesh kumar he told me to go to safdarjung airport office as ltc80 tickets can only be book from there only.

my complaint is that how the first person at 09:30am was able to book the tickets but the other person name rajesh kumar was not able to book and also he was giving me negative reply and non cooperative ;
secondly i was told by call center person i can book my ltc80 tickets from any counter of air india.
third their i meet a customer from army he said i had book my tickets from air india counter itself from chennai.


my question is why are your people giving me different answer each time


regards
pradeep

My Director is a Flying Returns Member, but I have to face the disgusting Air India Services. I am extremely dissatisfied with your Airline Services – Be it Customer Service, Accounts or Ticketing Staff @Nariman Point Office.

First of all, when you call the customer service executives at the call centre either to make a booking or cancel a booking – Air India calls are not audible at all, voice is low and lot of disturbances with crack in voice. They will transfer you to 3-4 persons and in the end you wind up with the 2nd person you spoke with earlier. Secondly the Executives are very rude – many a times they have actually hung up. I had the same experience even with Accounts Dept. at Nariman Point who hung up the call while in conversation when I wanted to know if the refund cheque is ready. On calling later again I was transferred to 2 persons and finally found that I will get a refund cheque only after 1 week (which again is doubtful!!!).

When My Director had lost his Flying Returns Card, the ticketing counter staff at Express Towers, Nariman Point actually sent me back even though I had documents to prove he was the Frequent Flier with validity date all given on an Air India Letterhead. On calling The Flying Returns Office, Andheri & spoke to Mr. Vinil we were told that many members without the card are being issued the tickets.

Even to credit miles there is a problem for Air India. Some 6-7 months back when I had required to credit miles of our client, I sent an email, fax and posted the details of sector for miles to be credited but till date credit has not taken place. I had even given a complaint with regards to the same.

Air India has lost its quality in service and requires to change its entire staff or simply banish from this earth. Your absence will not be missed.