Air India Complaints & Reviews

Air India is irresponsible and they always cheat customers. I booked a ticket from Mumbai to Gwalior for 9th November 2011. Flight number AI422, ticket no.- [protected] in the name of Raina Singh.
The flight timing was at 1.25 pm, I was waiting there for almost 2 hours at the airport, it was continuously displaying estimated 2.15pm, for gwalior and then after 15 minutes it started showing Delhi. Suddenly an Air India officer came and told me that there is low visibility in Gwalior so we have cancelled the flight for Gwalior, we have already arranged bus service in Delhi, so you can go to Delhi and get the bus or else cancel the ticket. I took the Delhi flight at 3.00 pm and reached arround 6.00pm at the Delhi airport and asked the officer about the bus but they said that they don't know anything about this. After some conversation they said that they will arrange for a bus. After 2 hours i got the bus, i reached gwalior arround 4.00 am in the morning next day i.e. 10th November. It takes only one and a half hour to reach gwalior but because of Air India it took 13 hours to reach gwalior by bus. I paid for flight and traveled by bus. I want you to take strict action against them, i want compensation for the harresment and bad service.

For the last 2 days I have been calling all the Tel Nos listed on the Air India website for the Singapore office and either no one answers the phones.2 Months ago I had booked tickets for my family to travel on Air India Express and they suddenly sent an email to say that the flight has been cancelled. I wanted to speak to the staff at the Air India office to see my options but was not able to get any response. Its a shocking waste of public money that the Air India offices are maintained abroad at huge expense and the staff are posted here at the expense of the public. What are they on a paid holiday at the expense of the Indian public! All the staff should be fired and the offices shut down to save precious public money.

This is with reference to the PNR no ZCKKT, booked in the name of my cousin brother Mr Mohammed Kamal Uddin for Silchar to Guwahati on 7th Nov 2011. The flight was delayed by an hour and that made him stranded. He could not catch the connecting flight to Guwahati. Airport duty manager evaded attempts by my bro to get any flight and reach Guwahati. Please it was very much necessary for him to spend night at Guwahati, where in-laws were eagerly waiting to see him for the first time. The party arranged by his father in law was messed up because o[censored]ddin's absense. He reached Gauhati the next day for only 2 hours, because he had another flight on that day to Delhi to KSA.

My bro tried his best to attend the party, but because of the ill treatment of airport officials, he could not. Air india officials even did not provide accomodation. He had to arrange on his own, plus he had pay some 4 thousand extra for the next day flight to Guwahati.

I want compensation for the party loss, and the hotel charge and the extra air fare that he had to pay. Otherwise i would sue air india.

sir i had booked my ticket of air india from delhi to jodhpur on 01 may 11 through air india website ecommerce.later duu to strike flt ai 471 got cancelled.i had communicated to them and asked for refund with scanned copy of my e ticket stamped by air india office jodhpur for full refund.
reply came from air india side that they will refund me with in 7-10 days.copy of reply from ecommerce site is attached but till now no refund has been materilised inspite of writing 3-4 times.kindly help me.


Dear Sir,
We are processing refund against this transaction.
The amount will be credited to your account in 8-10 working days.
Regards.
chitra



From: "vijay pundir" <[protected]@rediffmail.com>
To: "[protected]@airindia.in" <[protected]@airindia.in>
Date: 05/30/2011 12:02 PM
Subject: Refund of Ticket of canclled fliet AI 471
Sent by: [protected]@rediffmail.com

I have faced problem twice in 3 days, i am explaining them both here.. this is a clear case of customer harassment and i want some action to be taken to compensate time i lost in these 2 scenarios not to mention the mental stress i have gone through during that time.
1. flight number: AI 405 (FRI, Oct 28, 2011)
the flight was scheduled to fly from varanasi to delhi at 15:50, i reached airport at 1:30 and checked in. i got the boarding pass as usual and went for security check, while going towards the security i realized that the gate number was missing from the boarding pass..i went to the counter and asked for the gate number, the guy sitting at the counter told me that the flight has some technical issue and will fly at 21:00 hrs, which means 5:30 hours after the scheduled time and surprisingly i was checking all the time on my mobile about the flight status and it was saying ON-TIME always. top of that the air india staff was fooling the passengers by giving them the boarding passes and telling customers that the flight has been delayed. THIS WAS SHOCKING AND RIDICULOUS.
2. Flight number: AI 506 (SUN, 30th Oct, 2011)
the flight was scheduled to fly at 10:30 in the morning, i reached at the airport at 8:45 am well in time. I was standing in the queue for next 30 minutes and when i reached the counter the lady told me that i am late..i told her that flight is at 10:30 and i am in the queue for last 30 min..how can i be late? at this she said that the flight was preponed to 9:30 am..without any information to the passengers. also, there was no such announcement at the airport telling customers that the flight has been re-scheduled. I was not alone today, i had around 25 other passengers with me who reached airport in time just to know that the flight was re-scheduled for no reasons. then finally, we were given tickets to the flight AI 502 which was supposed to fly for bangalore at 13:10 PM. the flight got delayed again...anyways, we took off from Delhi and reached Bangalore at 5 minutes past 16:00 hrs. I was waiting with other passengers for the luggage when a guy from local AIR INDIA staff came and told us that all the luggage is already out and there are around 50 bags which are still at Delhi airport. AIR INDIA did send the luggage through another flight but in the end we got our luggages at midnight after 12:00 AM. if you count we lost almost 12 hours here as well.
AIR INDIA staff had told us that the luggage will be sent to our places by courier and to my surprise the luggage came to our place with some guy travelling in a local bus. the buses always stop on main road and dont come inside which everyone knows.

In all AIR INDIA wasted 18 hours of my time which was 5 times my original journey time.

I NEED THIS TO BE COMPENSATED.

Pulkit Nagpal
+91 [protected]

WE HAD SENT CERTAIN SHIPMENTS TTHROUGH AIR INDIA IN THE MONTH OF FEBUARY/APRIL 2011 AGAINST VARIOUS SHIPPING BILLS / DATES AS UNDER , AFTER REPEATEDLY COMPLAINTS WE ARE NOT GETTING OUR DUTY DRAW BACK REFUNDS DUE TO ONE SIMPLE PROBLEM THAT AIR INDIA HAVE NOT FURNISHED EGM INFORMATIONS TO CUSTOM AUTHORITIES FOR UPDATING RECORDS AND OUR DUTY DRAW BACK CLAIMS AMOUNTING TO RS 4.50 LACS IS PENDING DUE TO ABOVE REASON . WRITTEN COMPLAIN IS ALSO LODGED ON 18/9/2011
SHIPPING BILL NO 2526571 DATED 15/2/2011 DRAWBACK AMOUNT 160000/--- CURRENT STAUS ICE GATE EGM.
SHIPPING BILL NO 2686981 DATEC 3/3/2011 DRAW BACK AMOUNT 76769/- -- CURRENT STATUS ICE GATE EGM
SHIPPING BILL NO 2755743 DATED 9/3/2011 DRAWBACK AMOUNT 44251/--- CURRENT STATUS ICE GATE EGM
SHIPPING BILL NO 2755740 DATED 9/3/2011 DRAW BACK AMOUNT 30972/--- CURRENT STATUS ICE GATE EGM
SHIPPING BILL NO 3244961 DATED 15/4/2011 DRAW BACK AMOUNT 143433/- CURRENT STATUS QUARRY RAISED / EXPORTER ( NO INTIMATION RECD BY US OF QUARRY RAISED )

OTHER ALL AIRLINES SHIPPING BILLS ARE CLEARED WELL IN TIME EXCEPT AIR INDIA
CAN WE HAVE GUIDELINES HOW THIS PROBLEM CAN BE RESOLVED AS WE THINK AIR INDIA DOESNT HAVE TIME FOR UPDATING CUSTOM DEPTT.

Hello,
I don't have any particular complaint but I've been noticing an article circulated on facebook and I am not aware of the source nor sure about its authenticity.I just want to know if this alleged 'rumour' holds any water.
I hope this link would be of some help to you: https://www.facebook.com/photo.php?fbid=[protected]&set=a.[protected].209063...⇄

And if there is any truth I sincerely hope you would look into it and if not I hope you would guide the panicked and confused netusers.

Dear sir i want to make a complaint of a your ground staff at the delhi airport terminal 3 visitor lounge(2nd floor) about their negligence and lack of knowledge.

it happens this way . on 02 oct 2011, i went to the above said counter(@approx 09:30am) and tried to book the ltc80 tickets but i was unable to confirm since i was sort of money; then i go to my home and take the money and comes back (@approx 02:00pm) by that time the shift was change.
their i meet the person name rajesh kumar he told me to go to safdarjung airport office as ltc80 tickets can only be book from there only.

my complaint is that how the first person at 09:30am was able to book the tickets but the other person name rajesh kumar was not able to book and also he was giving me negative reply and non cooperative ;
secondly i was told by call center person i can book my ltc80 tickets from any counter of air india.
third their i meet a customer from army he said i had book my tickets from air india counter itself from chennai.


my question is why are your people giving me different answer each time


regards
pradeep

My Director is a Flying Returns Member, but I have to face the disgusting Air India Services. I am extremely dissatisfied with your Airline Services – Be it Customer Service, Accounts or Ticketing Staff @Nariman Point Office.

First of all, when you call the customer service executives at the call centre either to make a booking or cancel a booking – Air India calls are not audible at all, voice is low and lot of disturbances with crack in voice. They will transfer you to 3-4 persons and in the end you wind up with the 2nd person you spoke with earlier. Secondly the Executives are very rude – many a times they have actually hung up. I had the same experience even with Accounts Dept. at Nariman Point who hung up the call while in conversation when I wanted to know if the refund cheque is ready. On calling later again I was transferred to 2 persons and finally found that I will get a refund cheque only after 1 week (which again is doubtful!!!).

When My Director had lost his Flying Returns Card, the ticketing counter staff at Express Towers, Nariman Point actually sent me back even though I had documents to prove he was the Frequent Flier with validity date all given on an Air India Letterhead. On calling The Flying Returns Office, Andheri & spoke to Mr. Vinil we were told that many members without the card are being issued the tickets.

Even to credit miles there is a problem for Air India. Some 6-7 months back when I had required to credit miles of our client, I sent an email, fax and posted the details of sector for miles to be credited but till date credit has not taken place. I had even given a complaint with regards to the same.

Air India has lost its quality in service and requires to change its entire staff or simply banish from this earth. Your absence will not be missed.

upendra kamdar [protected]@gmail.com
toyatrik.[protected]@airindia.in

[protected]@airindia.in

dateWed, Sep 21, 2011 at 11:49 AM
subjectFwd: refund of my cancelled international air ticekt,, URGENT
mailed-bygmail.com

hide details Sep 21 (2 days ago)

DEar Sir / Ms.,

I sent you requrest of refund of my cancelled ticket no.098-[protected]

my ticekt no. is 098-[protected]


PNR Y35NX
WEB REFERENCE A1BE 124883


BOM-SHG- BOM
9TH APRIL 2011 , RETURN 24TH APRIL 2011


Rs.24937 paid by SBI credit card


since my program was cancelled i had gone personally to local AI office at ANAND and got my ticket cancelled few days before my travel date.


I sent you reminder on July 17, August 16, sEpt.05 2011 and requested to refund me the amount paid

It is a matter of much rgret that till date I have not rceived any reply from you neither I have heard from you..

Now I requset you finally to do needful otherwise I shall be compelled to complaint against AIR INDIA in consumer court and you shall be fully responsible for all the expenses and damages for the same.

please immediatly do needful and oblige.

Thanking you and looking forward to your actions and reply

Upendra Kamdar

I travelled on 12/09/2011 by Air India flight no.AI 864 leaving Mumbai at 10.00a.m. for Chandigarh via New Delhi. En route,I have lost my identity card issued by my employer INDIAN BANK.The card is probably lost after security check up at Mumbai Air Port.If anybody has found the identity card,I appeal for returning the same to me at the following address.

M A Karajagi
Chief Manager
Indian Bank
Staff Training Centre
SCO 39 (Back Side entry)
Sector 7 C Madhya Marg

Chandigarh

PIN 160019

On my travel from Mumbai to Ahmedabad by Air India Flight AI 643 on 6th April 2011, snacks were served in flight.

The snack pack consisted of Sandwich, a fruit cake and a small bottle of water.

While enjoying the inflight entertainment, i was munching on the fruit cake. Suddenly, to noticed a small dead cockroach like creature in my fruit cake. I was so shocked that this can happen with Air India.

I brought this to the notice of the crew members and also wrote a complaint.I did not receive any response from them, so i again complained on their website, but till today there is no reply. I do not expect an apology, but yes, i do expect them to ensure that this never happens again.

- SJM

Subject: Delay in my Flight number AI-410 from Patna to Delhi on 4-9-2011

My Airline PNR was YQSBK for my flight from Patna to Delhi on September 4, 2011. I boarded this flight from Patna to catch a connecting flight from Delhi to Pune by Kingfisher Airline IT-158 on the same day leaving Delhi at 11:55 hours and reaching Pune at 13:55 hrs.

But the Air India Patna flight number AI-410, which was scheduled to reach Delhi at 10.10 hours, was delayed for more than an hour and reached delhi at 11.15 hrs instead of 10.10 hrs. For this delay, the Delhi Airport Air India Authority issues a delay certificate, a copy of which is attached with this mail.

As a result of this delay, I missed my connecting Kingfisher flight to Pune, (copy attached) because I was not allowed to check in due to delay in reporting at Delhi.

As a result:

1. I was stranded at Delhi airport till 5.30 hrs to catch another Air India flight AI – 849 to Pune (boarding pass attached).
2. Due to this delay, I missed a very important meeting at 3 pm in Pune because I could reach Pune at 7.35 pm.
3. I had to shell out additional Rs. 10,435/- to buy another ticket of Air India to reach Pune which was purely due to my late arrival because of Air India Flight number AI-410 from Patna to Delhi. This is a substantial unnecessary monetary loss to me for which Air India is solely responsible.
4. Due missing the Pune Kingfisher flight and whole day wait and waste at Delhi Airport till 5.30 hrs, I was harassed.
5. At Delhi airport, the Air India staff were not supportive to facilitate my further journey to Pune which is quite shocking to me.
Please look into the above stated facts and compensate me adequately. My contact details are as under:

Gita Jha, Cell Number [protected] / [protected]. Clover Highlands, NIBM Road, Kondhwa, Pune-411048.

Hi, I am Ajitkumar Pillai.
I booked an airticket from Mumbai to Kochi electronically through Yatra.com with PNR No. H94TN.
and ticket no.[protected]. The carrier was Air India A681.The travel date was 11-Sep-2011.
I had only a red color American Tourister bag as baggage, weighing 11-12 Kgs. It had some food items and clothes in it. The bag was tagged (carrier tag no.[protected]. It was a bag that was gifted by my company colleagues in Mumbai, from where I was transferred to Kochi in May ’11.
Reaching Kochi Airport, I understood that the bag was misplaced by Air India officials and had not reached the Kochi Airport on 11-sep-2011. Hence, I lodged a complaint with the Duty officer at the AI counter at Kochi Airport. She told me that in 1 hour, they would call me and update the status. After an hour, I called them at the mobile no given by her i.e. [protected]. The officer Mr. Srinivasan told me, that they were enquiring with Mumbai Airport for the status of the bag.
On 12-Sep-2011, I called on the same mobile no @10 am and was told by the AI officer, that the bag was tracked and would be delivered during the day. Later at 1.30pm, on calling them was told that a Kochi bound flight has refused to pick the bag and hence another flight or any AI flight would deliver it. Then on calling @7 pm, I was told that the bag has landed and was dispatched @6.50 pm by taxi.
He also did not have the driver’s contact no. Since, my residence was 1 hour drive from the Airport and keeping the possible traffic jam in mind, I waited till 8.30 pm and checked again. Later, I lost my cool and shouted at the officer on duty, as they were not picking my calls and threatened to take serious action, the officer on duty one Mr. Vijay finally relented and called me back and provided the Driver’s name and details.
The bag was finally delivered to me @10 pm. It was in a bad shape, as the Airline had dumped the bag and rats had damaged my bag. It is in a very bad shape. (As shown in the pictures attached). More than the cost of the bag, it was the emotional attachment to this gifted bag that has caused grievous pain to me. The food items were damaged and a lot of clothes are also in bad condition.
The driver wanted me to acknowledge receipt in the copy that was given to me. He was surprised to note that my bag was just 4 months old. Such is the condition of my bag. After refusing to part with it, he went back to get plain paper and returned with his copy. I acknowledged receipt after writing a complaint in the reverse side of the copy and have asked AI for suitable reimbursement.
As a customer, do I have any measures to retrieve any compensation from AI? I am totally helpless and feel dejected and wonder how an Airline, which charges you has got away scot-free. They never called me to tell me the status. It was case o[censored]tter disregard for the Customer.

Regards
Ajitkumar Pillai
[protected]

I WAS TRAVELLING FROM KOCHI TO CHICAGO O' HARE ON 08/16/11 ON FLIGHT AI 127 , WITH MY FAMILY. 3 KIDS (INFANTS) AND MY WIFE. THE IMMIGRATION DEPT IN NEW DELHI AIRPORT WAS SO SLOW AND INDIFFERENT, WE HAD TO WAIT IN THE QUE FOR 1 HR AND HALF TO PASS THE IMMIGRATION SECTION. NO PRIORITY FOR FAMILIES WITH INFANTS OR SENIOR CITIZENS.

THE WORSE THING HAPPENED IN THE FLIGHT. AFTER ALL THESE TORTURE AT THE AIRPORT, THEY GAVE US SEATS IN 3 DIFFERENT PLACES IN THE PLANE . MY INFANT CHILD WAS COMPLETELY EXHAUSTED AND WAS CRYING LOUDLY. SO I JUST WENT TO THE BACK OF THE PLANE ANS SAT IN A SEAT WHICH WAS VACANT, NOT REALISING IT WAS THE CREW'S SEAT. AFTER A WHILE THE CREW STARTED SERVING FOOD AND A PURSER CAME AND VERY RUDELY TOLD ME TO JUST GET UP FROM THE PLACE. " YOU JUST GET UP RIGHT NOW AND GO TO YOUR SEAT. " IT IS THE CREW'S SEAT. HE TALKED TO ME LIKE A CRIMINAL..I INFORMED HIM THAT I WAS NOT GOING TO SIT THERE FOREVER BUT UNTIL THE CHILD STOPS CRYING AS IT WAS BOTHERING THE OTHER PASSENGERS. BUT HE BECAME VERY FURIOUS AND VERY DISRESPECTFULLY TOLD ME JUST GET UP AND GO TO YOUR SEAT OR YOU WILL BE CHARGED WITH MISBEHAVING IN AIRPLANE...HIS BEHAVIOUR WAS VERY DISCRIMINATORY AND VERY DEMEAINING.

I HAVE HIS NAME : MR. A. LUTFI . I HOPE THE AIR INDIA MANAGEMENT (MINISTER VAYALAR RAVI AND AIR INDIA MD MR. E.K.BHARATBHOOSHAN ) TAKE NOTE OF THIS. HE APPEARED TO HAVE BEEN UNDER SOME INFLUENCE. I COMPLAINED TO HIS SUPERVISOR AND SHE TOLD ME HE TALKS TO EVERYBODY LIKE THAT.

I have cancelled my air ticket with pnr no.RHPG81 on 06/04/2011 but the air line has not yet refund the amount in agent's account. Therefore agent is not making balance paymet of Rs.2444. the agent's refrence no. is FMN0D99HUAC in which the balance amount was supposed to be refunded, therefore you are requested to approach air india to transfer the refunded amount in agent's refrence no quoted above

My parents travelled with Air India AI 120 from Frankfurt - Delhi on 21st August 2011. On arrival in New Delhi, one baggage went missing. My father complained for the missing baggage and they registered the complaint for the same.

After two days , baggage was sent by courier DTDC. What was surprising is that when my father received the baggage ,the lock on the bag was missing and their was one seal over it. He inquired for the same but courier agent said this is the status they have received the baggage.

When we opened the baggage in home, few things were missing from the baggage. I don't understand how the lock was opened and things went missing from the baggage.

I initially planned to travel from EWR to HYD on 21-Aug
I re-scheduled to 28-Aug and agreed to pay Date Change Penatly of $111.

But, since there is hurricane alert on 28-Aug and I know that the flights will be cancelled, I requested your call center people to re-schedule to 26-Aug without Date Change Penalty. But your call center folks refused to waive the date change penalty and I had to pay $110.

I voluntarily accepted re-schedule of the flight to an earlier date which makes you one less passenger to worry about. Even then, you did not consider removing date change penalty. Can you please take this up with higher authorities and get a refund of my date change penalty.

My Ticket Number and other details are:

Booking reference no (PNR): ZEBFC
Web Reference: AIBE1364936
Ticket number: 098-[protected]

This is in reference to my flight booking Nagpur- London (Via Delhi) ref no: H7PT5 . I was supposed to fly on Mon, 16th May, morning and I received a phone call on 14th May, Saturday from the Air-India stating that the flight from Nagpur to Delhi has been cancelled and I have to make my own arrangements. Although I asked for help with alternate options I was asked to find my own way. I could not find any other flights from Nag-Del at a suitable time at such a last moment. Hence, I had to make my own arrangements for flying to London through an alternate Airline, via Mumbai which costed me a great sum of money.

I had spoken to every single person I could get access to from Air India to get me ticket cancelled (cancellation being initiated by air India) and get the refund of ticket amount. However till date I have not received that money. I had called up the customer care, who redirected me to the city office, who has again redirected me to e-commerce since this was a web-booking. I wrote an e-mail to e-commerce the same day (14th May, before my travel date), from where I didn't even get a reply. I have been following up with air India since 3 months now for my own money and there's absolutely no response.

I am extremely disappointed by the non-courteous behaviour and poor customer service provided by the air-line. The kind of inconvenience and harrassment that I have faced during the process can not be explained in words and I wonder how could they still go on promoting their flights and offers internationally when they can not respond and resolve a simple refund issue. This is a clear case of fraud and cheating and a reputed airlines is not expected to be doing so.I need my money back and for that I will not hesitate even to file a court case in consumer forum against the airline.

Hi,
Despite of sending multiple reminders,neither have I received any refund nor even a single reply from Airindia.
The case details are mentioned in my mails below to Airindia


Hi,

I have received a call regarding the ticket refund for the flight (AI 627 mumbai-nagpur date 29th Jul) I missed because of my earlier flight of Air India (AI 984 dubai-Mumbai date 28th Jul) was delayed by more than 2 hours.
As I have some urgent business deal I have to buy another airlines ticket. Expecting a full refund of my ticket.

My details of the reservation is:
Name: Makarand Waghle
Ticket No: 098-[protected]
Booking reference no (PNR): ZCGLG
Web Reference: AIBE1250542

And as discussed and confirmed with Air India Customer care, I am awaiting the refund amount for my missed flights from Mumbai to Nagpur.
I am travelling back to Dubai on 5th Aug.So expecting a quick reply from air india.

Awaiting Reply.

Regards,
[protected]@karand


Please go through the details , otherwise i will need to take stricter action against Airindia. Currently i am out of India so could not able to contact air india.
My mail id is [protected]@gmail.com for any reference.

Makarand