Air India Complaints & Reviews

I initially planned to travel from EWR to HYD on 21-Aug
I re-scheduled to 28-Aug and agreed to pay Date Change Penatly of $111.

But, since there is hurricane alert on 28-Aug and I know that the flights will be cancelled, I requested your call center people to re-schedule to 26-Aug without Date Change Penalty. But your call center folks refused to waive the date change penalty and I had to pay $110.

I voluntarily accepted re-schedule of the flight to an earlier date which makes you one less passenger to worry about. Even then, you did not consider removing date change penalty. Can you please take this up with higher authorities and get a refund of my date change penalty.

My Ticket Number and other details are:

Booking reference no (PNR): ZEBFC
Web Reference: AIBE1364936
Ticket number: 098-[protected]

This is in reference to my flight booking Nagpur- London (Via Delhi) ref no: H7PT5 . I was supposed to fly on Mon, 16th May, morning and I received a phone call on 14th May, Saturday from the Air-India stating that the flight from Nagpur to Delhi has been cancelled and I have to make my own arrangements. Although I asked for help with alternate options I was asked to find my own way. I could not find any other flights from Nag-Del at a suitable time at such a last moment. Hence, I had to make my own arrangements for flying to London through an alternate Airline, via Mumbai which costed me a great sum of money.

I had spoken to every single person I could get access to from Air India to get me ticket cancelled (cancellation being initiated by air India) and get the refund of ticket amount. However till date I have not received that money. I had called up the customer care, who redirected me to the city office, who has again redirected me to e-commerce since this was a web-booking. I wrote an e-mail to e-commerce the same day (14th May, before my travel date), from where I didn't even get a reply. I have been following up with air India since 3 months now for my own money and there's absolutely no response.

I am extremely disappointed by the non-courteous behaviour and poor customer service provided by the air-line. The kind of inconvenience and harrassment that I have faced during the process can not be explained in words and I wonder how could they still go on promoting their flights and offers internationally when they can not respond and resolve a simple refund issue. This is a clear case of fraud and cheating and a reputed airlines is not expected to be doing so.I need my money back and for that I will not hesitate even to file a court case in consumer forum against the airline.

Hi,
Despite of sending multiple reminders,neither have I received any refund nor even a single reply from Airindia.
The case details are mentioned in my mails below to Airindia


Hi,

I have received a call regarding the ticket refund for the flight (AI 627 mumbai-nagpur date 29th Jul) I missed because of my earlier flight of Air India (AI 984 dubai-Mumbai date 28th Jul) was delayed by more than 2 hours.
As I have some urgent business deal I have to buy another airlines ticket. Expecting a full refund of my ticket.

My details of the reservation is:
Name: Makarand Waghle
Ticket No: 098-[protected]
Booking reference no (PNR): ZCGLG
Web Reference: AIBE1250542

And as discussed and confirmed with Air India Customer care, I am awaiting the refund amount for my missed flights from Mumbai to Nagpur.
I am travelling back to Dubai on 5th Aug.So expecting a quick reply from air india.

Awaiting Reply.

Regards,
[protected]@karand


Please go through the details , otherwise i will need to take stricter action against Airindia. Currently i am out of India so could not able to contact air india.
My mail id is [protected]@gmail.com for any reference.

Makarand

Dear Sir,

My name is Sereena abdul latheef, indian citizen, living in saudi Arabia with my Husband and childrens.
On 17th August 2011 we traveld from calicut to Jeddah on Air Indian flight AI 963.
When i get down from the flight in jedha airport i observed that my Gold bracelet lost (16 gram weight) .
I was sat in Seat number 46D, Ticket#[protected]C2.
I request for a enquiery regarding this mater.

Thanks,
Sereena Abdul Latheef,
[protected]@yahoo.com
00966,[protected]

i had booked a ticket (ETKT 098 [protected])online to travel from mumbai to delhi dated 19th aug...as per my ticket generated it had nowhere mentioned that the flight AI 314 would fly from international terminal as all the flights are being operated from domestic terminal. all other Air India flights were operating accordingly. the airline did not inform me that the terminal had been changed and many more passengers were left stranded without any assistance ...to top it all we had to pay extra rs 2000 to be shifted in another flight ... which operates from domestic terminal. i cannot even imagine that how can they do such a thing an we have suffered mentally and financially because of their error.

i requesgt you to take some action against this rediculous airline and such unprfessionalism

Regards
Waseem Mushtaq
([protected])

in 2008, August I came from USA to India. My baggages did not arrive on time and Air India offered me 3000/-. My baggage arrived thankfully in a week but after hundreds of calls and so much follow up, noone has even bothered to send me my money yet. Not sure who should I approach because noone at the airport picks up; noone responds to any email. Pathetic customer service. It has been 3 years since then.

Dear Team,

I have booked a flight from Indore to Delhi from Cleartrip company. The mode of payment was online and through internet. The date of journey was 16 aug from the flight 633 of Air India.I have reached on the correct time of boarding but there were no executive present for boardings.The delay happened for 15-20 mins. The flight time was 7.50 AM. Then after some time 1 executive at 7.20 AM told me that we have to check the seat availability. And then they given me boarding pass with seat number 1A, And after my baggage check in. My security checks happened. But then they denied taking me in in the flight.

They told me that there is no seat available and taken my boarding pass back. I have the security check in details with the baggage pass (detailed & computerized). I also have the stamped copy of my ticket which they cancelled after depart of the flight. They only told sorry and went. And the behavior they did at the airport when i asked for seat was very very shrud.

I lost my office for today also there is a big inconvenience happened with me as i am working with a big company. ICICI PRUDENTIAL as a Area Manager for Delhi region. I want your quick and strict action against Air India. I have not been informed 1 hr prior about the rush of Air India, Also no announcements for passenger's at lobby area. Also there is not announcements has been made after my security check. Just a person from air india came and denied me for boarding the flight.The probable reason seems that there is a big issue gong in Air India. There is some kind of back door entry happaning in Air India.

I am also attaching the scan copy of all proofs.

Rgds
Reeta Rathore- [protected]/ [protected]

(images are not getting attached)

I, Savita Bajaj got two tickets booked in the month of May-2011 from Bangalore to Delhi for 15/08/2011 in the flight AI 501. Today that is on 13/08/2011 I have been informed that we two passangers have been shifted to the flight No. AI 503 although the flight has not been cancelled and there is no room in the flight. I am unable to understand that if the flight is not cancelled then why other passengers who got there seats booked months later than us are allowed to travel in the flight and we are thrown out of it. I talked with the customer executive Harvinder Singh who although accepts the mistake of the Air Line but shows his helplessness.

1. I HAD TRAVELLED IN AIR INDIA ON 09 APRIL FROM IMPHAL TO DELHI .
2. I HAD LOST MY BOARDING PAS AFTER MY FLIGHT.I REQUIRE BOARDIN PASS AND TICKET FOR CLAIMING THE AMOUNT FROM MY ORGANISATION.
3. SO ON 30 MAY I HAD REQUESTED FOR TRAVELLING CERTIFICATE AND TICKET FROM AIR INDIA'S IMPHAL CITY OFFICE
4. I HAD WAITED FOR A WEEK, BUT NO RESPONSE CAME. THEN FROM THAT DAY FOR NEXT ONE MONTH I HAD KEPT CALLING THEM AND GOING THERE PERSONALLY, BUT THEY MADE FLIMSY EXCUSES AND DID NOT GAVE ME EITHER OF TWO DOCUMENTS REQUIRED.
5. IN THIRD WEEK OF WHEN I FORCED MYSELF THEY GAVE ME TRAVELING CERTIFICATE.
6. THE TICKET HAS TILL TODAY NOT BEEN GIVEN DESPITE REPEATED REMINEDERS.
7. DUE TO THEIR DELAY I AM STRUCK AND CANNOT CLAIM YHE AMOUNT FROM MY ORGANISATION.
8. THE DETAILS OF JOURNEY ARE AS FLIGHT NO AI 889( IMPHAL TO DELHI ) TIME 1700HRS, TICKET TYPE -LTC 80
9. IT IS REQUIRED TO HAVE TICKET WITH COST SO THAT I SHOULD BE ABLE TO CLAIM THAT AMOUNT.
10. MY EMAIL ID IS : [protected]@gmail.com
10. FOR A FAVOURABLE ACTION, IMMEDIATELY.

This is in reference to my visit to hyderabad by Air India on 28.07.2011 where we were distributed coupons regarding offering of internation branded products through Airbazar in association with AVA Merchandising solutions pvt Ltd. They offered me a wrist watch of Paul Philippe @ INR 599 which was to be collected from AVA Sales point. I had purchased one wrist watch with invoice number AIHYD-2888. But the point is this they are selling a intimate and duplicate copy of the original Paul Philippe ( there is a differnce in spelling of Paul Phillippe, which they tried to fool the people)

I hereby request you to take a note of the cases as well as hundered of other complains made on your website and stop advertising and marketing of such duplicate internation product atleast by the national carrier.

Apart their is no contact number and customer care service number available on their website of AVA.

As i had been cheated by both the Airline and the Merchant.I am thinking of moving the case to the consumer forum for the sake of thousands of people who got cheated by the company.

regards
CA Virendra Dugar
[protected].

I was travelling from London to hyderabad in Air-India flight, flight no AI-130. It was indirect flight, i got down in mumbai and i have taken the luggage. Again i went to customs they opened my baggage and they checked everything and i was not taking too much luggage, but the customs people asked me to pay bribe for them. They took 2000 rs from me and when i came home and checked my luggage onw of my Iphone4 was missing. I have called to the mumbai police and spoke to police inspector he said his name Mr Thambe and his phone number is [protected]. Initially he aked me to come to mumbai,i told him it is not possible for me to come to mumbai again if he want i tol him i will send the bill to him. And one of the customs guy also his name is ratnesh and the number is [protected], he also called me and took all the information. After couple of days these two people called and said the found the phone and they will send with any of the officer coming to hyderabad. Again i called them after couple of days, they changed the entire story, they said they found others phone. Now they asking me to come to mumbai. Iam a indian and i really feel ashamed of indian. I never had a small problem in UK, as soon i entered in india these people behaved very cheaply with me.

Dear Sir
I attached all the details of mail which I send repeatedly to airindia for refund of my money 45000 which I book for ticket online.Please see all the mail for PNR and name of canceled passengers.
----- Forwarded Message ----
From: SOUMYA RANJAN DAS <[protected]@yahoo.co.in>
To: [protected]@airindia.in
Cc: [protected]@airindia.in
Sent: Thu, 23 June, 2011 12:42:53 PM
Subject: Complain Regarding Air Ticket cancellation and Money refund Inquiary

To,
The Chairman/Managing Director, Air India

Dear Sir,
With due respect I am sending herewith the details mail below which I send repeatedly to AirIndia for refund of Cancelled ticket (4 Passengers) which I made on Web booking of AirIndia website through SBI Net Banking.The payment I made through my SBI account Net Banking. I Send mail to AirIndia repeatedly but there is no respond from their side.Please see the below mail for Airline PNR and details of passengers which I cancelled. I request you to be kind enough to consider my letter and refund me the Money as soon as possible as I need very urgently.

Thanks And Regards
Soumya Ranjan Das,Mob-[protected],[protected]

Details of PNR and Cancelled Passengers send through mail to AirIndia repeatedly datewise(Please see below)

----- Forwarded Message ----
From: SOUMYA RANJAN DAS <[protected]@yahoo.co.in>
To: [protected]@airindia.in
Sent: Wed, 8 June, 2011 6:08:24 PMeta
Subject: Fw: Regarding Air Ticket cancellation and Money refund Inquiary
----- Forwarded Message ----
From: SOUMYA RANJAN DAS <[protected]@yahoo.co.in>
To: [protected]@airindia.in
Sent: Mon, 30 May, 2011 11:08:25 AM
Subject: Fw: Regarding Air Ticket cancellation and Money refund Inquiary
---- Forwarded Message ----
From: SOUMYA RANJAN DAS <[protected]@yahoo.co.in>
To: [protected]@airindia.in
Sent: Thu, 19 May, 2011 2:03:40 PM
Subject: Fw: Regarding Air Ticket cancellation and Money refund Inquiary
----- Forwarded Message ----
From: SOUMYA RANJAN DAS <[protected]@yahoo.co.in>
To: [protected]@airindia.in
Sent: Fri, 6 May, 2011 1:56:03 PM
Subject: Fw: Regarding Air Ticket cancellation and Money refund Inquiary



Dear Sir/Madam,
I dont understand why you are not responding my mail.I had booked 3 air tickets (15 Passengers) through web booking on Airindia.co.in. I transfered Money through SBI Net Banking.Later I had cancelled 3 passengers both ways ticket and 1 passengers return ticket over your toll free number[protected] .After repeated Email or telephonic conversation there is no respond from your end. I am very much dissatisfied in your very very poor services which I came to know this time. I want to know about the refund status of cancelled Air tickets which I had booked for 3 passengers in Air India(PNR-YPZBL) for nepal trip Name-REETA MOHANTY , PRAGALBHA TATINEE PARIJA & AYESHA PATTNAIK( PNR number -YPZBL,Web Reference-AIBE360054 ),Date of Journey-10th may 2011(Kolkata) and Return journey-16th May 2011 (Kathmandu) and return journey of anaother passenger SARADAPRASAD MISHRA(PNR-YKFNL,Web Reference-AIBE376706),Date of return journey-16th May 2011 from Kathmandu to Kolkatta..I had made payment through SBI Net Banking.Please refund the money of 3 passengers(Both Ways) and return journey of 1 passenger in my Account as soon as possible.I tried many times in phone to Mumbai and Delhi office(Ph No[protected],24624074,24624075,[protected],[protected] but your executive gave me different/ unsatisfactory answers and hold the call for long time not trying to solve my problem.I spent lots of money in telephonic call as its STD calls from Orissa.I met officers of Airindia in Kolkatta City Office which is out of my State Orissa but they say that its not possible for us and you send mail to Air India for that .I also gave a letter regarding my issue to the officers of Air India on 10th May 2010 but still waiting for the refund till date.Wating for your early reply.

Thanking You
SOUMYA RANJAN DAS
Ph-[protected],[protected]

I have booked 6 tickets for my family from Gwalior to Delhi for journey date 29 may 2011 vide PNR NO Y6NSQ,Web ref AIBE752282 for flight no.AI 422 in Rs.17010/- after having boarding pass the air india staff told that your booking has been refunded as showing by our system. When we have not requested for the refund, then We have to take fresh tickets from the counter in Rs.19800/- and performed journey on same seat no as were booked earlier. After long efforts from AIR INDIA they found by mistake of staff your tickets have been wrongly refunded and had refunded 17010/- against the claim amount 19800/- there fore we request that why should we pay excess amount Rs.2790/- when we researved our ticket well in advance.Rs.2790/- excess paid for refund is requested.
customer RAJEEV SAXENA,[protected], Email [protected]@licindia.com

Air india is offering Gist on scratch card during flight. There a wrist watch of brand "Paul Phillippe" has been offered against Rs. 599, which I had collected from AirBazar at Delhi airport on 04 July 2011. But, on returning, I found, there is no such brand with this spelling. I seach for the make, country and serial no. on the watch, which was absent. So, i feel I have been cheated by Air India, a reputed Airlines, and I am sure, a no. of airway passenges are geting fool by this Airlines, which should be stopped.

I had cancelled my ticket on 23rd May 2011. I've received my refund still. I've mailed them on their ecommerce site as asked by customer care to no avail. Ticket Details

Flt AI804 Tue, 31 May 2011, 05:45 Bengaluru - Delhi
Ticket No. 098-[protected]

Booking was done online through Airindia website.

Regards
Kartekay Sharma
[protected]@gmail.com

I was booked online Two air Tickets (Dubai-Kolkata Journey dt.30.09.2011) PNR: Z5Y2T and (Kolkata-Dubai Journey dt.11.11.2011)PNR:Z5T1J. But unfortunately for my personal reasons, I had cancelled my both tickets through Air India Kolkata office. They had asked me to send a mail for refund amount. So, as per their advice I was mailed to [protected]@airindia.in on dated 24.06.2011, 28.06.2011, 29.06.2011 and 05.07.2011 with some queries and also I am trying to these phones numbers [protected]/75 for several times. Till today nobody attended my telephone and answered my email. Although, money have not refund into my Credit card account.
I am residence at UAE Sharjah. This is my very very bad experience with Air India as I was booked Air India Tickets.

My Mail id.: [protected]@yahoo.co.in
and surendranath.[protected]@petrofac.com
My Mobile no.:[protected]

I have cancelled my wife and child's online ticket booking and Emailed Air India for refund on 06 June 2011. I have not rrecieved any response from Air India. I am calling everyday Air India but no one answering the telephone. Please help.

Travelers Name:
VIJNHA PRASOOTHAN
PARTHIP PRASOOTH
Booking reference no (PNR): YETC1
Web Reference: AIBE346089
Issuing Airline: Air India Ltd.
Issued date: Mon, 4 Apr 2011

Thank you in advance.
Prasoothan
[protected]
[protected]@gmail.com

I had booked e ticket (Y1L2J) on Air India flight AI 506 for 10th June 2011 from Dehi to Bangalore. On the date of jouney I was informed by Air India that my flight was cancelled. I confirmed the cancellation by calling Air Indias toll free number and also through flight status from AIs website. As I am a central government employee and it is mandatory that I should travel by AI only on my official tours, I requested them to make alternate arrangement.But they informed me that as I had booked an e ticket I should myself try to get alternate arrangement through net. When I tried for alternate booking for the same day AI was not accepting any bookings. Hence I was forced to travel by a Spice Jet flight by incurrring an expenditure of Rs. 5000. However my ticket fare of Rs. 5214 for the cancelled flight has not been refunded. My efforts to contact AIs online booking help desk failed as no body is lifting the phone. Even for my mails sent to ecommerce @airindia.in, there is no response. Thus I have neither received any refund nor any communication in this regard. Please help me in getting refund of ticket fare

MN Ramesh
[protected]@gmail.com

Hello Sir,
I had booked tiket for Singapore from Air Indai for journey date 07/05/2011 and flight was cancelled on consequtive daya on 07/05/2011 and 08/05/2011 which forced me to book cancel the ticket and choose other options.
But till as on date refund for the same is not made and no satisfactory answer are given as ticket is booked online.
Plese Help.....

Hi, i cancelled an Air India ticket (IND-SIN), more than a month back, however, i haven't received the refund amount. I made the payment through credit card.
Could you please look into the matter?
Booking reference no (PNR): HB7BT
Web Reference: AIBE630575

I've been trying to call the air india customer care, however, either no one answers the phone, or the phone is engaged.

Ashish Khattar
(+[protected]