Air India Complaints & Reviews

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 12 Jan 2011 17:03:29 +0530

Sir,

I have been in constant followup with the airlines regards my missing luggage on mail and also thru phone.

I have been very very disappointed by the manner in which my complain has been handled.

So far.

1/ there has not been a written revert to my mails. Youc an see trail mails below
2/ have only got an officer to speak to twice - once telling me they were trying to trace and the other that the server was down and I would rec a revert which of course has not happened!

Today I was told by staff who are clearly not too bothered and who have no concept of customer service

1/ it is the shanghai handling agents problem as your baggage did not have a ticket
2/ it is the problem of the delhi airport authorities as there is a mess in delhi
3/ the airlines has taken a complain down which is the most that could be done in the situation

For me....I have handed the baggage to the airlines

1/ who were careless enough not to give me a baggage ticket inspite of my asking at the time of aircraft boarding and assured me that all would be in order
2/ who never informed earlier that there would be a change of aircraft in delhi which has resulted in my baggage being misplaced.

PLEASE REVERT ON HOW THE AIRLINES WILL COMPENSATE.
In case of non revertal latest by tmrw, I will be initiating legal proceedings

Marietta


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Fri, 7 Jan 2011 11:55:09 +0530

Dear Sir,

When I called the offices of AI on 5th jan, was told that the servers were down and there would be a revert once systems are back up.

Hoping that your systems are back up now and I will receive a revert.

regards

Marietta




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Mon, 3 Jan 2011 16:00:16 +0530

Dear Sir,

Received a call on 29th Dec from an airline official soon after my earlier mail informing me that they were STILL IN THE PROCESS OF TRACING THE LUGGAGE.

We arrived in India on 19th Dec....and even as of 10 days ( as of the 29th Dec ) and today the airlines is in the process of "TRACING".

Even then, the AI continues to stress on its very redundant 21 day policy of wait..... DOES THE CHANCE OF FINDING THE BAGGAGE INCREASE WITH TIME ???
The longer the time taken in the "TRACING" process the lower the probability of " FINDING" the baggage!

Please can I have a revert on the situation that is correct and honest

regards

Marietta




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 29 Dec 2010 14:29:04 +0530

Dear Sir,

Once again, although I have sent reminders and continue to call the offices of AI , I get no repsonse.

There are NO officers to answer telephone nos[protected]/ 8/ 9 ....WHY ARE THESE NUMBERS GIVEN TO ME ???

WHY DOES AI CHANGE AIRCRAFTS IN DELHI WHEN THEY CANNOT MANAGE THE LOGISTICS OF GETTING PASSENGERS AND THEIR LUGGAGE
TO DESTINATION WITHOUT HASSLE???

Like I have mentioned previously I will go legal if a reply is not received by me.

Please revert.

Marietta



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Tue, 28 Dec 2010 15:18:01 +0530

Dear Sir,

I have called numerous times and am yet to receive a reply to my mail.

Please can I have a revert from AIR INDIA on my luggage which they have lost in transit.

I will be forced to take legal recourse in case of non revertal by the airline.

regards,

Marietta



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 22 Dec 2010 18:29:42 +0530

Dear Sir,

Have been trying in vain for the last couple of days to trace my baggage!

Travelled on the Shanghai - Delhi - Mumbai AI349 flight of 19th Dec .

A handluggage which was a dark navy Samsonite case was taken from me before I entered the aircraft and put into the luggage hold.

This luggage has been misplaced by the airlines and have called numerous times but to no avail. My complain file no is BOMAI85410

There were a lot of passengers on the AI349 shanghai - mumbai sector who have lost luggage thanks to poor service at the Delhi airport.

Could I please have a reply from AI on the status - would appreciate a reply as it is already 5 days!


Marietta Fernandes

I HAVE BOOKED AN AIR TICKET ON 08.12.2010 USING MY SBI CREDIT CARD FROM KOLKATA TO NEW DELHI AND RETURN OF FLIGHT NO AI 111 AND AI 680 FOR DATED 21.12.10(BOTH UP AND DOWN) AMOUNTING TO RS 9263.00.

ON 20.12.2010 I HAVE RECEIVED A CALL FROM KOLKATA AIRPORT THAT FLIGHT NO AI 111 OF DATED 21.12.10(SCH DEP TIME WAS 3.40AM) HAS BEEN CANCELLED.

DUE TO THAT I HAVE CANCELLED MY JOURNEY AND AIR TICKET BOTH THROUGH INTERNET.

AT THE TIME OF CANCELLATION MESSAGE WAS GIVEN IN AIR INDIA SITE(PROOF IS KEPT WITH ME) IN CASE REFUND IS NOT GIVEN WITHIN 4/5 DAYS THEN SHOULD CALL AIR INDIA DELHI OFFICE[protected]/75) OR SEND MAIL AT HELPDESK.AIRLINES.NIC.IN

i HAVE CALLED MORE THAN 10 TIMES AND MAILED MORE THAN 5 TIMES BUT THERE WAS NO RESPONSE FROM THEIR END.

NOW AROUND 3 WEEKS EXPIRED BUT I HAVE NOT YET RECEIVED ANY SINGLE AMOUNT OF MY REFUND AMOUNT OF RS 9263.00 AND NOT CREDITED TO MY CREDIT CARD ACCOUNT.

PLEASE LOOK INTO THIS MATTER ON URGENT BASIS AS CONSIDERABLE AMOUNT IS LYING PENDING

I was fly in to chicago on 31st December 2010 via Air india Flight AI127 and all the passenger boarding from Delhi missing the baggage at chicago and the Air india staff told us that your baggage will be delivered to you by 6.00 PM on Jan 1st 2011 but till on Jan 3rd i haven't heard anything from Air india.

Also they have very bad service on the Delhi air port. it's took them three hours to issue a baording pass to us from Dlehi to chicago. flight was delayed by 6.00 hours.

I have booked a ticket with Air India on 13th October 2010 from Hyderabad to Kolkata departure on 17th December 2010, departure at 8:05 hrs and arrival to kolkata at 10:00 hrs. on 16th december i got a call from mumbai Air India office saying my flight is rescheduled and now departure time is 8:40 hrs and its a connecting flight from Hyderabad - Chennai - Kolkata. i was going to kolkata for my personal work and i was supposed to be there at 11 am. with this rescheduling of flight i would reach kolkata at 13:20 Hrs. and my return flight was at 15:00 Hrs that means i should report to airport by 14:00 hrs. even if i would go to kolkata on this rescheduled flight i will just have to reach kolkata airport and till the time i check out from airport, my check in time for return flight was close. with this rescheduling i have to cancel my return tickets also.

with this rescheduling of Air India flights i could not go to Kolkata and my work is incomplete. however i requested Air India officials to cancel my tickets and refund my whole amount.
they say my tickets are cancelled and the amount will reflect into my account within one week. (i hope so)
the same thing happened when i was returning India from paris. this is the second time i booked my flight with Air India and the second time i am facing problems with Air India
I am very much disappointed with the services of Air India and from now onwards Air India will be my last option.

My bag was not offloaded in Delhi after Air India IXCDEL 1520 flight from Chandigarh to Delhi on 12 December 2010. I filed complaint 1C214930 with the baggage claim office at 1800 on 12 Dec 2010 when the bag was not offloaded. Since we were flying to Sydney and would be traveling around Ausralia for 21/2 weeks we requested the bag be sent to our home address of 68 Issaquah Dock, Sausalito, CA, 94965 USA.

As of today, after multiple queries, we have no idea where our bag is located. Please provide whatever assistance you can.

Sincerely,

Ray Dunaway

I travelled from London-Delhi-Kolkata through AI 112. when arrived in Kolkata on 4th dec'2010 I found one bag with case Id CCUAI 15888 is not found. I registered a case for it but even after 15 days no update is available its causing a considerable problem to me as the bag has important documents, camera and Laptop in it and am not able to join the office without the stuff. The London AI has confirmed several times that the baggage was loaded at same I travelled but people are Delhi are just not responding raising the doubt that after knowing the fact of the baggage it might have been given to wrong hands to get profit out of it .
Air India is so very Irresponiblr that they just don’t want to take any ownership of any baggage and they confessed that even the baggage are not scanned with their TAG no. At Delhi airport. This is really SHAMEFUL for Air India Management and the Aviation Ministry as its supposed to be the National Carrier.
the case ID is CCUAI15888 .
I request you to kindly look into and resolve ASAP kindly update the same.
Regards,
Akshat Mehrotra
+[protected]
akshat.[protected]@gmail.com

Sir,

It was an unfortunate moment when I decided to go for an AI flight AI 111 from Kolkata to Delhi on 28th Nov 2010. I booked my ticket from Air India site after logging in to my account and printed the ticket after opening the page of “successful bookings”. The tickets for myself along with my wife and one year old son is attached for your reference.
As soon as we reached the check-in counter at Kolkata international airport, the person sitting in the counter after observing the ticket for ten minutes told me that your ticket stands cancelled. It was a shocking information for me who was travelling along with a one year old kid with a meeting lined up in Delhi office and an onward journey planned to Chandigarh – where my wife is a posted in PGI as a doctor. Even after enquiring for n number of times he could not give me a convincing reply about the cancellation. To my utter dismay the gentleman charged me that why you don’t book your tickets through an agent. By then I was quite convinced that it was no use talking to this half informed gentleman whose behavior was far from helping. I asked him to take me to some senior.
He took me to two gentlemen in the office just behind the counter; even they were not having any answer to my query. The only help they offered me was to book a new ticket at that moment. To avoid cancelling my meeting at delhi and also not to extend my wife’s leave, I agreed, but I was in for another shock when they charged me almost double the previous value for my new ticket. (Rs 7792/- for the confirmed ticket in my hand and Rs 14928/- for the new ticket). AND rs 7792 is still not refunded in my credit card account!! and i have paid 14000/- extra.Details of new tickets are also attached.
To add to the harassment the flight was delayed by 90 mins. But as though all this harassment was not enough, we reached Delhi international air port arrivals, belt no. 14 to find that our baggage (2 nos. were missing). Following are the few unforgettable experience that followed:
• No AI personel in the office (lost baggage)for 2 hrs, few more people from Toronto flight were waiting, who have already missed their connecting flights.
• I could not leave my kid and wife alone for onward journey, they had to wait there, just before the exit, with no proper food available for my kid.
• I had to cancel an important meeting at Delhi office.
• AI personnel some mr. Sanjay came after a long time. He tried to help me out by searching for our baggage but failed. He registered a complain with file no. DEL AI 32959 between 3.30pm & 4.00 pm.(2th Nov2010).
• We had an onward journey planned to Chandigarh by Kalka Shatabdi, the print out of which was in my check in baggage. I asked for a printer to take a new print but they were helpless, absolute helpless.
• We rushed to New Delhi Station at 4.10pm without a print out of our valid ticket (copy attached). I took a print of my ticket on my way to New Delhi station, with a constant tension of missing the train, with my one year old kid – hungry & cranky & harassed.
• We boarded the train just 5 mins before its departure. With all our warm clothes in check in baggage and Delhi temperature at around 28, it was an absolute torture for which only and only AI is responsible.
• Chandigarh was even colder at night. We purchased all new jackets, sweaters, inners, etc. at Chandigarh. (bills can be furnished if required)
• AND AS IF THE SERIES OF HARASSMENT NEVER ENDS NOBODY ANSWERS THE CALL AT DELHI AIR PORT AI OFFICE FOR LOST BAGGAGE. I AM TRYING FOLLOWING NUMBERS EVERY 10-20 MINS FOR LAST 4 DAYS;
[protected]-3116
[protected], [protected], 24622220, ETC. SOMETIMES AN OPERATOR PICKS UP AND CONNECTS TO A NEW NO. WHERE SHE SAYS NO ONE ANSWERS THE CALL.

AND WE ARE YET TO RECEIVE OUR BAGGAGES WHICH CONTAIN ALL CLOTHES, IMPORTANT OFFICE DOCUMENTS, INDISPENSABLE MEDICINES AND OTHER ITEMS LIKE MOBILE CHARGERS, ETC.
Given the aforesaid situation, I just demand an adequate compensation for the trauma me and my family underwent( for the extra Rs 7000/- which I paid for the new ticket and or all the money we spent for extra clothes purchased in Chandigarh) and are still going through for our baggage. And if at all Air India is, WHEN is it planning to sent us our baggage???
Most of my friends and colleagues who are senior executives throughout the cross section of corporate India are of the feeling that one should never go for AI. Is it a matter of pride for AI – our national airlines??
I request you to address the matter at the earliest.
THANKS
MILAN KAPOOR
ATTACHMENTS
My tickets which AI claimed at last moment to be cancelled:

e-Ticket for Passenger: Kapoor/MilanMr E-mail: milan.[protected]@gmail.com
Valid for journey as per itineary mentioned below Passenger Contact:[protected],[protected],-

ETICKET Date and place of issue
Endorsements/Restrictions Origin Destination ONLINE BOOKING
ETK[protected]||HGSD4
milankaps
HAPPY JOURNEY KOLKATA DELHI
Name of Passenger FFP Number
Kapoor/MilanMr Tourcode
Conjunction Ticket
Passage details Trml Carrier Flight Class Date Time Status Fare
Basis Discount
Code Not Valid
Before Not Valid
After Allow
KOLKATA INT AI 111 L 28Nov2010 1010 OK LDSPWB 28Nov2010 28Nov2010 25K --
DELHI

Basic Fare 3284 CCU IC DEL3284T0P229S0J103LDSPWBEND ROE1.00
Fare Calculation Payment Details
CC E/xxxxxxxxxxxxx2680
Order No : [protected]
CITIC/PG/T76590


058 [protected] 6

WO/IN 229/0
YQ/JN 0/103
Total INR 3616
PNR RM3LKV / IC
HGSD4 / AI

Printed at 12/2/2010 9:10:27 AM
• INT - Departure from International Terminal, DOM - Departure from Domestic Terminal, T3 - Departure from Delhi Terminal - 3.
• Flight Timings are subject to change without prior notice due to operational needs.
• ARNK - You are not taking an Air India (IC) flight for that sector.
• WEBD - Code for special discount on Net e-ticket
• WO - Passenger Service Fee. YQ - Airline Fuel Charge
• IN - User Development Fee.
• JN - Service Tax (JN) at 10.3% of Gross Fare (Basic Fare+Fuel Surcharge) is additionally applicable per sector of Travel subject to a maximum of Rs. 103/- per sector.
• For any clarification please contact us :-
Call Center number :[protected]
Email : helpdesk.[protected]@indian-airlines.nic.in

* Kindly check your flight status,before leaving for airport on phone number[protected]All India Toll free no. from select operators), 1407 / 022-1407 /[protected]Short code number available from select operators across India)

Recommended Reporting Time Before Departure
Domestic Flights : 75 Minutes
International Flights : 150 Minutes
Departing from Leh/Srinagar/Jammu Airports : 120 Minutes
Domestic leg of International Flights : 90 Minutes


Counter Closing Time Before Departure
Domestic : 40 Minutes
International : 60 Minutes




[protected][protected][protected][protected][protected]







e-Ticket for Passenger: Kapoor/MahuaMrs E-mail: milan.[protected]@gmail.com
Valid for journey as per itineary mentioned below Passenger Contact:[protected],[protected],-

ETICKET Date and place of issue
Endorsements/Restrictions Origin Destination ONLINE BOOKING
ETK[protected]||HGSD4
milankaps
HAPPY JOURNEY KOLKATA DELHI
Name of Passenger FFP Number
Kapoor/MahuaMrs Tourcode
Conjunction Ticket
Passage details Trml Carrier Flight Class Date Time Status Fare
Basis Discount
Code Not Valid
Before Not Valid
After Allow
KOLKATA INT AI 111 L 28Nov2010 1010 OK LDSPWB 28Nov2010 28Nov2010 25K --
DELHI

Basic Fare 3284 CCU IC DEL3284T0P229S0J103LDSPWBEND ROE1.00
Fare Calculation Payment Details
CC E/xxxxxxxxxxxxx2680
Order No : [protected]
CITIC/PG/T76590


058 [protected] 0

WO/IN 229/0
YQ/JN 0/103
Total INR 3616
PNR RM3LKV / IC
HGSD4 / AI

Printed at 12/2/2010 9:10:27 AM
• INT - Departure from International Terminal, DOM - Departure from Domestic Terminal, T3 - Departure from Delhi Terminal - 3.
• Flight Timings are subject to change without prior notice due to operational needs.
• ARNK - You are not taking an Air India (IC) flight for that sector.
• WEBD - Code for special discount on Net e-ticket
• WO - Passenger Service Fee. YQ - Airline Fuel Charge
• IN - User Development Fee.
• JN - Service Tax (JN) at 10.3% of Gross Fare (Basic Fare+Fuel Surcharge) is additionally applicable per sector of Travel subject to a maximum of Rs. 103/- per sector.
• For any clarification please contact us :-
Call Center number :[protected]
Email : helpdesk.[protected]@indian-airlines.nic.in

* Kindly check your flight status,before leaving for airport on phone number[protected]All India Toll free no. from select operators), 1407 / 022-1407 /[protected]Short code number available from select operators across India)

Recommended Reporting Time Before Departure
Domestic Flights : 75 Minutes
International Flights : 150 Minutes
Departing from Leh/Srinagar/Jammu Airports : 120 Minutes
Domestic leg of International Flights : 90 Minutes


Counter Closing Time Before Departure
Domestic : 40 Minutes
International : 60 Minutes




[protected][protected][protected][protected][protected]







e-Ticket for Passenger: INFANT: Kaveesh/INF E-mail: milan.[protected]@gmail.com
Valid for journey as per itineary mentioned below Passenger Contact:[protected],[protected],-

ETICKET Date and place of issue
Endorsements/Restrictions Origin Destination ONLINE BOOKING
ETK[protected]||HGSD4
milankaps
HAPPY JOURNEY KOLKATA DELHI
Name of Passenger FFP Number
Kaveesh/INF Tourcode
Conjunction Ticket
Passage details Trml Carrier Flight Class Date Time Status Fare
Basis Discount
Code Not Valid
Before Not Valid
After Allow
KOLKATA INT AI 111 L 28Nov2010 1010 OK IN-90 28Nov2010 28Nov2010 10K --
DELHI

Basic Fare 300 CCU IC DEL300T0P229S0J31IN-90END ROE1.00
Fare Calculation Payment Details
CC E/xxxxxxxxxxxxx2680
Order No : [protected]
CITIC/PG/T76590


058 [protected] 1

WO/IN 229/0
YQ/JN 0/31
Total INR 560
PNR RM3LKV / IC
HGSD4 / AI

Printed at 12/2/2010 9:10:27 AM
• INT - Departure from International Terminal, DOM - Departure from Domestic Terminal, T3 - Departure from Delhi Terminal - 3.
• Flight Timings are subject to change without prior notice due to operational needs.
• ARNK - You are not taking an Air India (IC) flight for that sector.
• WEBD - Code for special discount on Net e-ticket
• WO - Passenger Service Fee. YQ - Airline Fuel Charge
• IN - User Development Fee.
• JN - Service Tax (JN) at 10.3% of Gross Fare (Basic Fare+Fuel Surcharge) is additionally applicable per sector of Travel subject to a maximum of Rs. 103/- per sector.
• For any clarification please contact us :-
Call Center number :[protected]
Email : helpdesk.[protected]@indian-airlines.nic.in

* Kindly check your flight status,before leaving for airport on phone number[protected]All India Toll free no. from select operators), 1407 / 022-1407 /[protected]Short code number available from select operators across India)

Recommended Reporting Time Before Departure
Domestic Flights : 75 Minutes
International Flights : 150 Minutes
Departing from Leh/Srinagar/Jammu Airports : 120 Minutes
Domestic leg of International Flights : 90 Minutes


Counter Closing Time Before Departure
Domestic : 40 Minutes
International : 60 Minutes




Instructions For Handling net e-ticket:
• Ensure to carry a separate copy of this net e-Ticket for each sector of travel.
• Make sure that all the details printed on the net e-Ticket is clearly visible.
• Tampering of net e-ticket is not allowed.
• Folding of net e-ticket should be avoided.
• You are required to carry a valid Photo Identity Card(Official Government issued photo identification/ election photo identification/ Passport [for international passengers]/ photo credit card) along with the print of net e-Ticket to enter the Airport/Check-in.
• Follow the above instructions carefully otherwise you may be denied entry into the airport/check-in.
• Please ensure to carry all valid travel documents for the Journey. Air India will have no responsibility for denied boarding or any other problems arising due to lack of proper travel documents.



Details of New tickets issued at Airport at double the price:
date : 28/11/2010, Sunday
Flight: AI 111
From: Kolkata
To: Delhi
Dep time: 10.10
Arrival: 12.30
Name Milan Kapoor
ticket number:[protected]
Booking Ref: JCR9H

travelled with wife (Mahua Kapor) & kid (kaveesh Kapoor)

No. of check in baggages: 2

File no. for lost baggage complain at Delhi Airport: DEL AI 32959

I had booked a connecting flight through Make my trip for Mumbai-Hyderabad, Hyderabad-Delhi. Mumbai Hyderabad flight was through King Fisher Red and Hyderabad Delhi flight through Air India.

Both the Air Lines were aware of the connecting flight status. Kingfisher Red flight was late by approximately half an hour. Collecting baggage from the Kingfisher Red and arriving at departure terminal took me 20 more minutes. I reported at the boarding counter at 8.50 P.M i.e. 40 minutes prior to the departure of Air India flight to Delhi.

I was refused boarding pass on the pretext that the flight has already took off. I requested the duty manager and he put my arrival time as 8.54 P.M on my ticket and told a ground staff to move me out of the air port. However I requested him to please let me wait at air port to think over my further plan of action as I was new to the Hyderabad City and I had my daughter accompanying me and I felt quite insecure to move out of the Air port with no where to go.

Then and there I had to book my train tickets(which also could not got confirmed) and move to the station at midnight approximately 2.30 A.M. More over I was asked to show my PASSPORT at the Air port. Moreover the ground staff was quite unprofessional in dealing with the customers and they had no manners as to how to speak and also did not have the sensitivity to guide us for our next steps. They harassed us even when we requested them to help us getting our tickets cancelled.

I am filling this complaint to inform you about the atrocities handed down by the ground staff and also to claim a redressal and punitive damages for the loss of money and time that took place due to mental and physical harassment that we had to under go.


Ranju Chhibber
rc.[protected]@gmail.com
[protected]

Sunday(14 Nov 2010), i am coming from Delhi to Hyderabad.My two of them one luggage's has been misplaced, i have complained regarding that, they told me you found your luggage's next day(15 Nov), but till now i am not getting my luggage's. i also try given number by them but they did not respond. please let me know how i get my luggage's.

Details are given below.

Name: Abhay Anand
Flight No. AI126
Date 14 Nov 2010
Bording Time 19:15
Seat 34E and 34D
TN [protected]
BW 02/35
Address MIG-I 443, KPHB COL, Kukatpally Hyd.
Mob. No [protected]

Dear Sir,
Please note that I have booked my air ticket for round trip with Air India, Kolkata to Delhi on dated 29th Oct through Yatra.com, detail as below:
My Name: Mukesh Agarwal
Yatra Reference number is [protected]
1-From Kolkata to Delhi Flight no.AI 681 from NSCBI Airport, Airline PNR 5WFKOB
Departure Time was 20:00 Tue 02 Nov 10
Arrival Time was 22:20 Tue 02Nov 10 at IGI Airport
But flight was late up to 2hr30min.approx –Regarding this no announcement /proper information provide at the air port, finally this flight arrived at Delhi air port at 00:30 Wed 03 Nov10, after that luggage came on the belt after 2hr30min approx(at03:00approx) also there was no proper information at the Delhi Airport .
2-From Delhi to Kolkata Flight no. AI 112 from New Delhi IGI Airport Terminal 3, Airline PNR 5WDDQ4
Departure Time was 13:30 Mon 08 Nov 10
Arrival Time was 15:40 Mon 08Nov 10 at NSCBI Airport
I reached at airport at time 11:30 but there was very crowd at all the boarding window at F and G, no any announcement/information at the air port, system was not working properly, I received my boarding pass at 15:30(Approx 4.0hr I was in queue), it was very pain full it is totally harassment by the Air India, nobody was listening, no information I was feeling that totally system was collapse. Finally flight takeoff at 17:15 approx from Delhi Airport and arrived at Kolkata at 19:25approx, after that I came at the required belt conveyor to receive my baggage but, I found that my Baggage was missing.TN Baggage Tag number is 98120077. It is totally negligence of the Air India, if they cannot run the airlines then must be ban. I fill up the PIR form at airport and lodge the complain at Air India office at the Kolkata Airport but I have not received my Baggage till that time and no satisfied answer by Air lines. Some more passengers also losses him Baggage with this flight.
I do not understand that what I can do, so I am giving this complain to you, please don’t ignore and please help me and do something.

Regard's
Mukesh Agarwal
[protected]@gmail.com
[protected]/[protected]

I was travelling from Seoul to Delhi on November 4, 2010 by Air India flight AI317 which departed from Seoul at 15.30PM after almost two hrs delay. The flight had a technical stop at Hong Kong airport for an hr. During the flight we were served drinks and snacks before lunch. I was really shocked that the snacks (roasted masala nuts) were outdated stocks. It was manufactured in April 2010. The packet clearly stated that it is meant for consumption only up to six months from the date of manufacture. When I complained the same, the staff gave me a form to fill it and sealed the same along with the empty packet. They assured me that it will be delivered to the appropriate department. It is too early to receive a response from the concerned authorities.

What kind of an image AI wants to showcase? As a government employee, I am forced to travel by AI. Till now I am only familiar with the poor serice offered to the passengers by AI. First time, I realise that AI is not bothered to serve outdated food products to its passengers even on international flight.

I am really ashamed and upset to support an organization like AI that lacks respect to its customers.

Ramanan

I arrived on the AI-140 flight from JFK to Mumbai. I had 4 pieces of checked in luggage and received only 2 at the baggage claims. I filed a written report and the staff at that moment was very helpful. They told me to come and pick-up my luggage (preferably since i stay close by). They mentioned that u can pick ur baggage from the claims when it arrives on the same flight, same time next day.

The next day, i reached around 11.15 (since the flight was delayed). I went to the airport arrivals exit door. Told that i needed to collect my baggage. The guards at the door pointed me to the AI counter sight in front of this entrance. At the counter, a clearly free from work Shama was sitting idle. I asked if she could help me, i had some baggage issues. She said " Baggage is not my department, please go inside for baggage (pinting me towards the corridor to her right)

As a naive layman, i walked along the corridor trying to see if i could find a Baggage help desk. I found none. I reached the customs area and walked across the lost baggage kiosk. Nobody stopped me or questioned me to check. I had a baggage slip that they had given the earlier day, i thought that was probably my permit.

Unaware, i reached the counter, found the nice girl who helped me the previous day. She was handling another customer and very nicely asked me to wait. She was gone for quite long, so i decided to ask the other person on desk about my baggage.
I asked Ms. Choonawala or Soonawala ( a parsi lady maybe in her 50s). I very nicely asked if she could help me.. she said yes... I told her my case and instantly, she started yelling at me... 'how did u come in, who allowed u inside... you have breached security etc etc... I told her what had happened so again she started yelling at me, that i was putting a blame on their innocent staff...She went on for about 10 mins... just yelling in front of everyone around. I was really embarassed...I said that i agree that... i shouldnt have been able to get to that point without any security interruptions... it could've been anyone else with a bomb.Calmly... I said that the security was not right in letting me go without any documentation. She was right, but i was not at fault... it was the faulty security. She again started screaming and insulting me. Finally, i got really angry and i started yelling at her... I asked her if this was her defense for not giving me the baggage... at this she asked me to leave the premices. She told me, i wont give u anything,... get out and come back with the proper procedure... She walked me... harshly to the exit... and in front of the 1000s of people waiting outside, she told the guard not to let me in unless someone comes and gets me. In front if her, the lady shama came and defended her case that she didnt tell me to go inside...Soonawalla left without giving me any guidance as to what to do next...Shama started yelling at the security guard ' Baggage is not my department so dont send baggage people to my counter' ...I told them, that because they dont want to do any work outside their work zone, people like us suffer. The guard told me to go upstairs and get a pass. Me and my old parents walked all the way to the upper help desk, only to hear ' Go down.. u'll get a pass there'.... We requested to see the supervisor... A very nice guy, Mr. Adil, said he will help us, and he called the nice girl from the baggage zone.. She then helped me with the pass etc. Eventually, i got only one piece of my baggage,,,, soonawalla said the other oe would come the next day.

I spoke to a lot of customs officers about my case. They said that the lady is absolutely rude to most customers. Some of them had actually seen her scream at an innocent gujarati lady passenger. At this, she was instructed by an official not to dominate the poor lady who was almost on the verge of crying.

I guess this lady feels, that talking loudly and rudely to customers might help the airlines hide the flaws... maybe thats how she talks to her family too... BUT SUCH PEOPLE SHOULD NOT BE IN A CUSTOMER SERVICE DEPARTMENT because they dont know the basic manners and etiquette of talking to customers. I REQUEST THE RESPONSIBLE OFFICERS TO FIRE HER from this position.... she has no right to stand there and talk trash to people!!! that she can do at home...

dear sir,

i had booked a ticket of AIR INDIA from cleartrip.com having flight no IC-102 (PNR J45CX)
scheduled departure form New Delhi Interbational airport terminal no. -3 at 8:00 pm
on 7/09/2010.
After enquiring and confirmation from your representatives about my PNR and departure of
the flight i reached airport. when i placed my ticket to Mr. PRADEEP (Asst. Manager) of AIR INDIA
at terminal -3 (G block) first he said yours is a confirmed and started to process for my boarding card
but in a while he talked to someone and i think he sold my ticket to someone else or favoured someone and
said "i am sorry you are on standby" and kept me in dark for 3 hrs from 7:00 pm to 10:00 pm,
in the meantime flight IC-102 taken off from New Delhi. I said him to arrange for accomodation
as i had no place to stay in delhi i had come to delhi to attend interview of PGCIL and had
to leave for Kolkata on the same day to my brother to finalise some urgent matrimonial related proposal.
i also asked him reschedule my journey to first morning flight to Kolkata.
in reply he said he can't provide accomodation and can not guarantee for the first morning flight to Kolkata,
instead he said me to leave my mobile no with him and said to stay over night in delhi at my own and
and he will inform me whenever there is availability.
i said him to arrage to talk to his superior, Mr. Pradeep (Air India) said Mr. Amit Khanna
is the duty Manager he gave his number but Mr. Amit Khanna did not take pain either to respond
to my calls or came out to meet and guide me to this situation.

due to your irresponsibility i had to cancel my return ticket "Mumbai from Kolkata" (Jet Lite dated 12/09/2010).
and spoiled all my pre decided plans.
in view of the above it is requested that my case may be given due consideration and full
refund of both my tickets (new Delhi to Kolkata & Kolkata to Mumbai) be ensured with a compensation
of Rs.25,000/- towards my expenditure to stay one day extra in Delhi and spoiling my
plans and commitment in Kolkata and giving me mental and monetarial harrasement.

awaiting your favourable response to resolve the issue at the earliest.

thanks

Ritesh Kumar
Asst Manager (CDMA)
2nd flr, BKC Tele Exch
BKC, Kurla(W), Mumbai-98
phone:[protected]
Mobile: [protected]



The additional details regarding this air ticket from cleartrip.com

Hi RITESH,

Your New Delhi - Kolkata one-way flight is confirmed. Your e-ticket is attached
along with this email. Your Trip ID is [protected], you should use this in all
communication with Cleartrip.

Trip details
Sector Flight details Airline PNR Ticket#
DEL-CCU AI-102
08:00 PM, September 07, 2010
3 J45CX[protected]


Cleartrip contact number:+[protected]STD / local charges apply)



Your e-ticket is attached along with this mail. In case you face any problems in viewing the attachment you can view & print your ticket online »


Payment details
We have charged you Rs. 3,979, details of which are given below. You can sign into your Cleartrip Account and visit your trips page to print an invoice for this.

Payment mode Credit Card
Card# 5239 51xx xxxx 6000
Base Fare Rs. 3,426.00
Other Charges Rs. 553.17
Total Rs. 3,979



AIR INDIA DOMESTIC COMPLAINT NUMBER

Your Reference Number is [protected]

i was informed about my flight reschedule at the last moment. and while booking ticket it was starting from delhi at 05 20a.m and arriving at 08 20 a.m in coimbatore. but the flight no:ic 7603 was rescheduled to 11 30 which made my business loss of one crore. but y d hell they booked my ticket at 05 20 and changed it at last moment and didnt inform me two days prior. so that i can change my program. what they r going to do regarding this. i want justice . i here by aatach my ticket details


Booked On: Sat, 04 Sep 2010

PNR: RAVYZS
Ticket Number:[protected]

GDS Reservation Code: LWCBR8
Ticket number: [protected]
Issuing airline: INDIAN
Date issued: 04SEP10
Issuing agent: INDIA
Issuing agent: 0X7D/ATT
IATA number: 14369891


Passenger: SHEELAN / CT MR [Adult]


09SEP10 INDIAN IC-7603
From: Delhi (DEL), INDIA Departs: 05:20 AM Not valid before: 09SEP10
To: Coimbatore (CJB), INDIA Arrives: 08:20 AM Not valid after: 09SEP10
Travel Date: 09SEP10 DEPARTS DEL TERMINAL 1

Airline PNR: RAVYZS

Please note: This Journey is NONREFUNDABLE


Pricing Details (Onward Journey)
Base Fare: Rs. 2,840.00
Fuel Surcharge: Rs. 3,100.00
Fees and Taxes: Rs. 660.00
Total: Rs. 6,600.00

Please note:
• All Guests, including children and infants, must present valid identification at check-in.
• Check-in begins 2 hours prior to the flight for seat assignment and closes 45 minutes prior to the scheduled departure.
• Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
• Indian allows its Guests to check-in up to 20Kg(Economy Class) and 30Kg(Business Class) of luggage per paying passenger. Baggage in excess of 20Kg(Economy Class) and 30Kg(Business Class) is subject to a fee to be paid at the airport at check-in.
• Cancellation Charges shall be as per airline rules.
• For any queries please contact Indian at 1407 for all MTNL/BSNL phones
• Please check the figures / timings as they may change time to time without any notice to the passenger.
• You can contact us at the following for any information:
E.T.TOURS AND TRAVELS

32-A/1, BASHYAKARALU ROAD
COIMBATORE
Ph:[protected],[protected]
We wish you a pleasant journey!
thanking you
sheelan thangavelu
e-mail:sheelan.[protected]@gmail.com
phone no:[protected]

I travelled to Vancouver Canada on 8th august 2010.I booked ticket through Air India and flights were AI 121 From Delhi to Frankfurt and then frankfurt to Vancouver it was Lufthansa LH 492.One of my bags bearing Tag no.[protected] was missing.I lodged complaint with Lufthansa office at Vancouver Airport.
From 8th onwards I am contacting daily but not getting any satisfactory reply.Even after 9 days my bag is still not traced.Neither I got any inf. from airline.Tried to contact Air India helpline in Canada and they asked to contact delhi airport and no. given is not responding. Pl. Help to get my bag.


Robin Shullai

I was a passenger on Air India flight IC 902 on 4th Aug 2010 from Delhi to Bengaluru. Although I checked in my baggage (22 L red strolley ) personally, the bag went missing in transit. Upon arrival I filled in a form at the airline office and that was the end of it. Air India has so far not taken the initiative to contact me and let me know the status og the bag/ help me in claiming insurance.

Kris George
+91 [protected]

I went to Vancouver and participated in The international conference INPC 2010 organised by TRIUMF in UBC, Vancouver, Canada. The onward journey from Delhi to Vancouver via Frankfurt, and Toronto was completed without any incident.

During the return journey, from Vancouver on reaching Frankfurt inter-national airport Air-India (AI) counter via Toronto, i was told on 14th July 2010, that the eticket (ETKT 014 [protected]-86) is not giving full itinerary of travel in AI database. AI staff asked me to contact the Air-Canada (whose office is outside security check area in Frankfurt international airport) for resolving the problem. On my query the Air-Canada vouched that my eticket is proper & valid. After doing security check again and going to AI counter, they maintained that the problem persists.

After lot of discussions, AI staff went to Lufthansa (by which I flew from Toronto to Frankfurt) counter who expressed their in-ability to resolve the problem. Later AI staff went to Air-Canada who showed that their database shows the itinerary in full for the entire travel from Vancouver to Delhi via Toronto and Frankfurt.. This ordeal of running between AI & Air-Canada went on for few hours which ended in NIL result. The AI staff gave coupons for lunch, dinner & breakfast as the transit visa for a day was not available.

The next day with the same air ticket AI managed to give boarding pass from Frankfurt to Delhi without any fuss in the same flight. This kind of harassment (staying overnight in Airport) to customers does not promote your business.

I gave this complaint to Air Canada, Air India. When Air India kept silent on the complaint, i give below the response of Air Canada

[protected]-----
Dear Mr. Muralithar

We thank you for your e mail of the 19th July 2010 which I have read with a great deal of interest and concern. Please accept our sincere apologies for the inconvenience caused to you at Frankfurt airport.

I have thoroughly checked your flight records and itinerary and everything is in correct order. I do not understand as to why Air India in Frankfurt did not accept your for travel. We take matters such as this very seriously indeed and I have therefore forwarded your e mail to the appropriate departmental manager for their investigation and for an internal review. We need to avoid a re-occurence of such a matter.

On behalf of Air Canada please accept my apologies for the disappointment and inconvenience you experienced on this occasion and we do hope we can welcome you back on board our flights in the not too distant future when we can prove to you how pleasant and trouble free it can be when you fly with us.

Yours sincerely,


Joy Hamerton
Customer Relations Department
[protected]-----

regards & thanks

murali

Dear Sir,
I had booked a flight IC 936 from hyderabad to chennai on 5-Jun-2010.For personal reasons i cannot reach the airport. Hence i requested an official at customer care Name-Zakir (number :[protected] to cancel my ticket on 05-Jun-2010 around 8:10 AM. I was happy that i could at least cancel the ticket at that time.
Later when i contacted the same number i was informed that i have to contact the Air India office at chennai.
I also sent a mail to helpdesk.[protected]@indian-airlines.nic.in for canceling my ticket 11-Jun-2010 and 14-Jun-2010.
I tried to contact every possible Air-india person to get my ticket canceled for 7 days.After a lot tiresome replies i went to Air-India office at Egmore-Chennai.

In a highly irresponsible manner, i was informed(By Air-India Chennai Office Person for Domestic Flights Name-Priya) that since my PNR was expired in their computer they cannot do anything with the ticket.But i got the information that my ticket is still open. They informed me to send a mail to helpdesk.[protected]@indian-airlines.nic.in to cancel my ticket.

I have mailed several times to the E-Mail id.Til now i did not receive even a single response.
My PNR number is RE5M7C.

Please tell me a way to get my money back.Please contact me at [protected]@yahoo.co.in.

Raghavan M
Chennai

Sir,

I wish to submit that I was made to put my guitar in checked in baggae at the Indira gandhi international Airport whie traveling from New delhi to Mumbai on 31 may 10. The reson given was that a passenger is not allowed more than 2 pieces of luggage in the cabin. I had a laptop bag and a haversack and had requested that the guitar be permitted in addition. The reason why the haversack could not be put in the check in baggae was that the weight was going to 39kgs. I requested that I was a full fare passenger and was under transfer and therefore if it could be acceptable if I could go to 39kgs. however i was intimated that I would have to pay for the same. Post that i requested the staff to put a fragile badge on the guitar and handle with care. however no such thing was done and the guitar landed broken in two pieces. It is submitted that the guitar is beyond repair and has no further utility. The broken guitar has been kept in as is condition to show the authorities when asked to.

I lodged a complaint and is recoreded as Log 92 in the register at Mumbai Airport. I was assured that someone from the airlines will get in touch with me. However todate there has been no response from the authorities. I have given reminder calls to the airport and was told that the case is beng procesed. I was told to lodge a complaint on the net to customer service. I did the same on the official website of Air India, however, the mails have bounced back. i have a record of the bounced mails on two occasions to prove the same.

I would like to now take official action against the authorities for their callous and inappropriate behaviour. I am in the goverment services and forced to fly by Air India. I have no choice.

Regards
Swapnil
[protected]

Kind Sir/Madam,
I Mr. M.D. Khan would like to complaint and bring to your notice the inconvenience and unprofessionalism i faced because of Air India staff. I am a regular traveler. On the 17th of April, 2010, I was supposed to travel from Mumbai to Madras with Air India airline on flight AI 640, My booking was confirmed. when i reached they informed me that flight is cancel and they transfer me to domestic airport on ic Unfortunately, upon reaching the airport i was informed that my booking had been cancelled because of non-availability of seats. I was rebooked for another flight. On confirming with your ground handling staff Mr. Shivgankar, i was informed that even the next flight was full and i was not promised a seat on the next flight either. I was advised to take another flight since i had to reach my destination urgently. I was promised full refund on my ticket by your staff. After 3 days when i came back to Mumbai, i informed my travel agent regarding the same, he refused to refund the amount because upon his confirmation with the airline, he was informed that i had already utilized my ticket. When i confirmed with your customer care executives, airport authorities and , Who is your deputy manager for refunds i was informed that my ticket had something called as 'FIM EXCAHNGE' mentioned on the telex copy. I clearly did not understand the term 'FIM EXCHANGE'. On confirming with , i was told that my ticket has already been utilized. The new ticket no. which i received form Air India call center is[protected] which according to them has been utilized. I have not utilized any ticket so far. i got to know later that i was entitled to receive another ticket which Air India ground staff never offered me and i was later forced to purchase another ticket of another airline, i have proof of travel with Kingfisher airline, i was not offered any choice or alternative soultion. I have never faced such inconvenience, and lack of support from Air India staff before.. i have mentioned all my details below. Kindly look into the matter. Air India has a good reputation and esteem; I hope I will hear a positive reply. i don’t intend to take serious or stern actions until forced to. My actual ticket no.[protected] Airline ref.: no. was J7LGQ Flight no.: AI 640 cancelled Date: 17th April 2010 Rebooked FLIGHT NO. IC 972 which i have not travelled on. New ticket no. which i received form your customer care personnel: Contact no. [protected] If possible i would like to speak to the Quality control department of your airline. Thank you