Air India Complaints & Reviews

I booked the direct flight from Abu dhabi to New Delhi and return New Delhi to Abu Dhabi. But Air India has changed the flight to Via Baharain. Due to this I reached my Destination Abu Dhabi 3 hours late.

Actual Flight timing was 20:15 (NDL) - 22.35 (Abu Dhabi)
Changed Timing 17:45 (NDL) - 22:25 (Abu Dhabi)

Air India just send me the email that timing is changed to 17:45 but didn't mention that...

Here I am writing a fraud/ Harassment done by Air-India by not allowing the authorized passengers to board into their flight AI-809.

I have booked tickets for a group of 8 people from www.cleartrip.com for a flight from Delhi to Ranchi dated on 08/04/2012, where the departure time is clearly mentioned as 1:10 PM. We reached there at 11:45 AM at row no F where we were told ( by AI officer, a lady) to wait for some time to generate...

This is the third and a different website that I am putting up this complaint against Air India. Its a matter of atleast a revert back from Airlines. Its so sad that being Indian I have to put up a complaint against an airline that represent my country but guess Airlines feels its worth to get these of complaints. Anyways see below the complaint sent to below emails given by a so called customer care representative but no answer yet.
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We the residents of plot no 101/A, GANVE HOUSE, Khar danda, madhala pada, near chintamani niwas, khar (west)
Mumbai 400052. have already lodge an F.I.R dated 18.03.2012 at khat police station in regarding your employee MR MAHESH PUTLU a loader working in your organistaion for cheating / harrasing / fraudness for the residents, at the address where he is staying at present.

would like to state that Mr Mahesh Putlu an...

On 15the March I was to travel on - AI 969V 15MAR 4 LKO SHJ HK1 1850 2110 (Lucknow to Sharjah) I checked in at thee airport by about 4.30pm and stood in line for immigration check as thee board was showing 'security check (- green light blinking) after 45 minutes I got to thee immigration officer who was at thee door and he literally barked at me to " aay Baitheo, abhi nahi"
This happened 3 times and at 6.30 I...

I had booked ticket for 09/03/2012 for flight AI-887 Delhi to Mumbai PNR No.JK219 Ticket No.098-[protected] in the name of T Ahuja through yatra.com. Due to sudden ill health I changed my programme & gave call at helpline of air India[protected] on 05/03/2012 & requested for change of ticket for flight A I 688 for 12/03/2012 at 6 Am. They informed me for difference amt of 2849/-& when I asked how to pay she told me to pay at...

Baggage Lost during Travel to Ahmedabad on 12th November 2011

I would to ask any lawyers/similar troubled customers for advice as to how to proceed, it has already been over three months, the contact number provided does not connect and neither are they replying to my recent mails. I am including the email conversation as proof of their communication. Any help would be useful.

Thanks in advance.

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SUB: REFUND OF TICKETS FOR MR. ASHOK KUMAR AND MRS. ANJANA KUMAR, PNR JE1L9 AND H6LVN (SPLIT PNR ISSUED BY AIR INDIA) FOR 18Jan2012 travel from Delhi to DehraDun and 19Jan2012 travel from DehraDun to Delhi.
I booked the tickets thru Air India phone IVR facility no [protected]. E-ticket number[protected]Ashok Kumar[protected]Anjana kumar) on 11 Jan 2012. The tickets for both Ashok Kumar and Anjana Kumar were as follows:br...

Dear Sir/Madam:

I had checked in for an Air India's flight 051 on November 9th for an onwards journey on Lufthansa to Ottawa, Canada. The flight was delayed. After noticing that I might not be able to catch my Lufthansa flight due to the delay, I contacted the ground staff at Hyderabad terminal to change my reservation. Similar requests for some passengers travelling to US was entertained but I was told that there is no...

I had booked two tickets from Delhi airport to Madras and got them cancelled the same day itself on December 9, 2011.

As per the customer care officer, the amount was to be refunded within 5 working days, which has not been done yet. The amount has not been refunded yet to my credit card account.

Poor service from Air India. It is well known to the world that Air India is running into losses and they do not provide...

I flew with Air India from Dubai to Mumbai on 6th January 2012 and the flight was delayed by more than 3 hours. I have checked with one of the airline guys and was astonished to know that the said flight AI 956 from Dubai to Mumbai is delayed everyday. I checked some history over a period of 15 days and found that the flight operated on time only on one instance over that 15 day period. I am apalled at Air India's lack of basic service...

This is with referrence to duplicate tickets booked from the leading airline Airindia.The tickets (for myself ,wife and child) were from tezpur to Kolkata.(Booking reference no (PNR): Z2R27). I had booked it online on the airindia website and made the payment through my SBI debit card, On booking I did not get any confirmation from the airline that the ticket had been generated and I got a message that the "SBI server is down,so try...

We had booked ticket of Air Flight (AI-9502) in name of Sameer Naik and Priya Bambardekar on 14th December 2011 at 12:05 pm from Cochin to Agatti Island .

During check in time on 14th December we were informed by duty officer that we cannot board the flight as the flight of 13th december had got cancelled therefore passenger of 13th were taken on our flight of 14th December .

Due to your cancellation of flight...

I was traveling in Air India on 31st Dec 2011 from Jodhpur to Bhopal by Air India connecting flight (Jodhpur to Delhi flight no AI 472 and Delhi to Bhopal flight no AI 634). The flight AI 472 booked for depart at 14:00 from Jodhpur, but it was delayed to 2:50 Hrs for depart from Jodhpur. This flight had reached Delhi at 17:50 PM, due to which I have missed the next connecting flight AI 634 from Delhi to Bhopal (latest check in time 17:20...

I travelled with Air India from London to Hyderabad, India on November 17,2011. I happened to have excess cabin luggage of 3 kgs. This luggage was checked until i was about to board the flight. Three staff members stopped me at boarding and weighed my luggage. After seeing that my luggage was excess, they ill-treated me and snatched away my boarding pass insisting me to pay £150. They were very rude and asked me to walk away from the airport...

This is regarding missing stroller of my kid.

As expected, we should have been received stroller at Delhi Airport, as there was change from International to domestic. But it's still missing and there is no reply from AIR INDIA Delhi baggage services.

My travel dates:

New York to Delhi: AI 102 :[protected]
Delhi to Mumbai: AI 810 : [protected]

Your help in this matter...

Air India is irresponsible and they always cheat customers. I booked a ticket from Mumbai to Gwalior for 9th November 2011. Flight number AI422, ticket no.- [protected] in the name of Raina Singh.
The flight timing was at 1.25 pm, I was waiting there for almost 2 hours at the airport, it was continuously displaying estimated 2.15pm, for gwalior and then after 15 minutes it started showing Delhi. Suddenly an Air India officer came...

For the last 2 days I have been calling all the Tel Nos listed on the Air India website for the Singapore office and either no one answers the phones.2 Months ago I had booked tickets for my family to travel on Air India Express and they suddenly sent an email to say that the flight has been cancelled. I wanted to speak to the staff at the Air India office to see my options but was not able to get any response. Its a shocking waste of public...

This is with reference to the PNR no ZCKKT, booked in the name of my cousin brother Mr Mohammed Kamal Uddin for Silchar to Guwahati on 7th Nov 2011. The flight was delayed by an hour and that made him stranded. He could not catch the connecting flight to Guwahati. Airport duty manager evaded attempts by my bro to get any flight and reach Guwahati. Please it was very much necessary for him to spend night at Guwahati, where in-laws were eagerly...

sir i had booked my ticket of air india from delhi to jodhpur on 01 may 11 through air india website ecommerce.later duu to strike flt ai 471 got cancelled.i had communicated to them and asked for refund with scanned copy of my e ticket stamped by air india office jodhpur for full refund.
reply came from air india side that they will refund me with in 7-10 days.copy of reply from ecommerce site is attached but till now no refund...