Air India Complaints & Reviews

Writing from cabin-AI 101. 9.30 pm scheduled flt passengers. 10.40 pm, still on Mumbai ground. Ac not working. Shortage of oxygen. Single woman traveling. Want to know what is the airline wanting to do. Extremely. Sorry state. everyone is hungry.some people even paid 21k for a single seat. Air India should pay refund to all its passengers.

i) Name of Airlines : Air India
ii) Name of Passengers: Balagopal C & Chandrasekharan Nair V
iii)Flight No. : AI-264
iv) Onward Flight No. from Chennai to Hyderabad: AI-545
v) Sector (From, To) : Thiruvananthapuram to Chennai
vi) PNR & Ticket Nos. : HCVJ0 & [protected], [protected]
vii)Date of Travel :[protected]
viii) Ticket booked through Yatra.com
ix) www.yatra.com, Ph: [protected]

The nature of complaint is as follows:-

1. Terminal not intimated: whether domestic or international.
2. Change of timings not informed. Only when we reached the domestic terminal at 1300 hrs was it informed that AI-264 is to leave form the International Terminal and that the scheduled departure has been advanced by 40 minutes.
3. Once we reached the terminal concerned, it was informed at the Air India counter that the flight is full and hence I will have to wait. There were quite a few other stranded passengers as well.
4. On getting in touch with the Air India office, it was conveyed that I will be allotted a seat tomorrow morning to Chennai and that a 'private flight' will take the passengers for Hyderabad at Chennai.

Because of the aforesaid 'miscalculation' by Air India, a lot of passengers have been inconvenienced.

Hi,

I had a very bad experience with AIR INDIA today (26th Oct.). I had a flight from DEL to VNS (AI - 406) at 10.30 am. When I reached the boarding counter at 8.45 am, they were unable to get my boarding pass. They told me that you have already FLOWN on this ticket!!! though I was infront of them.

They sent me to the ticketing counter. First they told me that no its is fine, you go back to the boarding counter. I again went. Again they sent me to the ticketing counter. I went and then they checked the details.

Now, something astonishing came into picture. They told me that its already used. Now what they told me is this(after making me wait very long so that I dont even get chance to board another flight) :

---> I had travelled on 5th oct. (very same flight) That time I had a NO SHOW. So i asked the ticket counter then to adjust against the same and issue me a ticket for the immediate next flight. What they did was, they ADJUSTED against my 26th Oct ticket !! ( I paid extra 2880 rs then)

Now for 5th Oct, its showing as "OPEN FOR USE".

The ticketing counter was very unresponsive and not helpful at all. They didn't allow me to board the flight bcoz of there mistake!!

Here are ticket no. :

26th Oct Flight : 098-[protected]

5th Oct. Flight : 098-[protected]

I travel quite frequently and in the month of OCT, 2012 I had three trips - two of them from DEL-VNS-DEL

5th Oct : DEL - VNS (AIR INDIA)
10th Oct : VNS - DEL(AIR INDIA)

26th OCT : DEL - VNS (AIR INDIA)
4th NOV : VNS - DEL (JET)

Please look into this. They were not even telling me what should I do with the open ticket now. No apologies from them, nothing. Very very disappointed.

Thanks,
Raghib Khan

+91-[protected]

My father was travelling to the US with my mother, who was in a wheelchair. Three "official" AI ground staff/porters asked my father to pay money to each of them to wheel my mother to a connecting flight.
When my father refused, they stopped the wheelchair in the middle of the airport. In a hurry, my father took out a Rs. 100 note. The porters said the minimum charge was 300 Rs. As my father couldn't afford to miss the...

i am a frequent flyer with air india but due to unavoidable circumstances i reached 10 mins late to the airport and was not allowed to board my air india flight from goa to mumbai on 4th october (PNR no. Z531R) at 7:00am. i was going to travel alone with my infant baby. As per rules, i am eligible to get a refund of the amount paid towards taxes. I have been trying to get a response from air india customer care for the past 2 days none of their numbers are answered including the toll free number even after holding the call for more than an hour. pls help me get the refund from air india.

I booked a ticket for my brother in AirIndia Express using my credit card for a journey on[protected] from Dubai-Calicut-Dubai and the booking reference number is GA31TL (amount 1,405.64 AED). And a day before the journey they send the sms telling the flight got cancelled, because of that we bought another ticket in another airline by paying the double the amount. They told they will refund the money, i contacted Abu Dhabi office and Dubai office there was no action from their side, i send the mail for the refund and final reply was on the 11th july telling that they sent a message to the airport to confirm the passenger status and once that is confirmed they will refund. It has been more that 4 months after the flight cancellation and no refund from the air india side. I need to get the refund at the earliest with out any delay, as my time and money is involved in this.

Regards
Omar Fatah
[protected]@gmail.com
[protected]

CARELESS ATTITUDE OF INDIAN AIRLINES
I would like to bring in the terrible experience we had on for our flight from New Delhi to Ahmedabad. Our flight was scheduled from New Delhi on 13 July 2012 at 0600 hrs in the morning. We were four family members to board. Myself (Ajay Arora), my wife( Paramjit kaur) and my twin infants ( Devansh and Divyanshi each 07 months old).
Even though we had to handle two infant babies with us we reached the airport before time and checked in at 0450 hrs. We were issued with the boarding pass at 0528 hrs due to rush at the queue. Thereafter we went for the security check of the hand bags. We were made to wait there for another 5 to 10 minutes. After the security clearance we walked to the main exit gate for boarding the aircraft with both o[censored]s loaded with our twin babies and the handbags. The moment we reached the gate they said that they were waiting for us. Then we explained to them that we were stuck at the security check. The other person on duty said that now we cannot board the plane as the air crew will not allow us to. They refused to open the gate and curtly asked us to return and ask at the enquiry counter. They did not listen to our explanation of being held at the security check counter. The staff did not even pay heed to the point that, me and my wife were travelling with one infant each in our hands and the hand baggages too. They only told us that your luggage will be downloaded from the aircraft and be given back to us at the basement area. Devastated we had no other way but to return back to the enquiry area for the future of the tickets on which we were to travel. Moreover I was more worried about my office meeting /conference which I would miss at my Ahmedabad office for which I was travelling. We faced procedural difficulties to return to enquiry counter via security counter also. After reaching enquiry counter we were told that we have to purchase fresh tickets and it is not sure for which flight time get the tickets. After running around for two hours and requesting we were given tickets of 2030 hrs flight the same evening. During this running around my wife was alone handling both the infants with no facility of even a pram or a carrycot at the airport (we enquired but were told that there is no such facility) where as we studied on the net for Indian airlines that care is taken for infants by providing a pram. We sat at the waiting area throughout the day with whatever minimal was available with us. The care, the responsibility factor that Indian airlines has shown towards me, my ailing wife and my twin infants has cautioned me against the poor service, irresponsibility and carelessness of the Indian airlines.
Not only that the flight we had in the evening was late by 30 minutes. In front o[censored]s in waiting lounge we saw the aircrew rather the captain scolding the gate staff for not announcing the flight calls and not even informing the waiting passengers for boarding of the airlines. The same was not even known to captain and aircrew who in hurry went for the airlines in front o[censored]s and the other passengers. After boarding the airlines we came to know that we were given the seats besides the emergency door. With the infants each in our lap somehow travelled our journey still wondering whether to travel by Indian airlines or not in future. We had to travel further from Ahmedabad to our place of reaching point (Vadsar) by taxi at midnight with our luggage and babies in hand paying another Rs 1500/-.
There was another point noticed by us. When we had checked in our luggage in the morning it weighed 60 kg approx. whereas when we weighed the same luggage while checking in at the evening it weighed 54 kg approx. it questions , are the Indian airlines weighing machines calibrated in time, or the show weight at random as per their whims and fancies.
Once the boarding passes are issued to the passenger is it not the responsibility of the airlines to help the passenger and rather wait for the passenger to board the aircraft??? The harassment we faced throughout the day with our infants crying (being uncomfortable at the airport), the time wasted by us at the airport ,the financial loss I faced for repurchasing the tickets, the conference which I missed was a horrendous experience and is unpardonable. Many of my friends had advised me not to opt for Air India but still then i persisted with my decision as i have been flying using Air India for quite a while.
But i am sorry to say that after this incident i would never use Air India for any of my travel purposes. Moreover i would advise my colleagues to opt for some other flight.
For the financial loss of Rs 35,484/- approx and the harassment we faced during our journey from New Delhi to Ahmedabad, I request the authorities of Indian airlines to compensate for my loss.
Break up given below:
Ticket: 8984/-
Taxi Charges: 1500/-
Mentally Harassment: 25000/-
Total: 35484/-
Regards,
Ajay Arora
[protected]

I, Syed Khaleeluddin Ahmed boarded in Air India passenger plane no.AI-615, boarding no.42, seat no.17C originated from Riyadh to Hyderabad via Mumbai. I have lodged a complaint with the Air India help desk with my suitcase bearing no.AI 140426/27 on 17th august 07:40 am. I have been told that i will be getting my luggage on various times by many useless people out there, not responding to any query, giving false promises. I came to celebrate Id-ul-Fitr which falls on Monday(20th august) and all my necessities for the festival are stuck in those 2 carrier baggage. I request all the responsible officials to release my lawful luggage as soon as possible. Thank you.

Hello Sir:

This Aug 15, 2012 morning we were supposed to fly from Mumbai to Goa at 5:15am. The tickets specified that we reach 45 minutes before departure, and were informed the is a domestic flight and were to report at Sahar (Domestic Airport), we reachced the airport at 3:45am for the 5:15 flight. At the terminal we were then informed that the flight is from the Internation terminal (terminal II). Again, this was no where specified that the domestic flight will leave from international terminal. We reached the international terminal at 4:10 am and as soon as we reached there we were told that the flight was closed. On futher checking with the booking counter later we were informed that this flight and all flight for the day were oversold and were provided incorrect reason that the gate was close 60 minutes prior to departure. We had reached there 70 minutes before the fligh and also the printed document from Air India states that all domestic flight we are supposed to show up 45 minutes prior to the flight. We were wrongly denied to board the fligh and now have to buy higher fare tickets to make our trip to Goa.
This is a scam from Air India, where in the over sold position was categgorized as late arrivals when infact we were there 70 minutes prior and also the tickets itinerary from the Air India web site specifically states 45 minutes prior to departure, the company denied us boarding. There were in all 30 passengers along with us with the same situation.

Sir
I retired on 31st. March,2007 from Air India working in Mumbai. I was contributing to the Group Scheme for several years, but I submitted the LIC form in December 2010.

Inadvertantly I wrote my bank Account No. as "[protected]" which is wrong (missed out one zero) the correct Number and other bank details are as mentioned below:
Name : Pradyuman Kumar, Bank Of Baroda, Mittal Tower Branch, Andheri Kurla Road, "[protected]".
I understand that you have already sent a cheque to the wrong account number, which must have been returned.
I regret the mistake and request you to kindly make the correction.
If this mail has gone to the wrong section kindly redirect it to the right section under intimation to me. Thanking you very much.
...............Pradyuman Kumar (pradyuman.[protected]@gmail.com

i have canceled the e ticket from delhi to raipur dated 27.11.2011pnr no. jfybo pnr t1 vq80 ticket no.[protected].
i did sent you the same mail before but still i have not received any response from you.

so so request you again kindly take necessary actions.

thanks & regard

vinod sethia [protected]

Hello

I booked flight for 12 th may from Delhi to London, Flight has been cancalled by airindia
I asked for refund they replied me that refund will process within 15 working days
its 1 month Now !!!
but i have not recieved refund till now today is 11th june..
i email them so many times and called them but same reply you wil receive wihin 3-4 days
but now i am sending emails and they are not replying
its really annoying me and i am paying late fee of my credit card as well

today i called [protected] on this number and one lady pick phone & she was very rude to me and she didnot even tell her name but speaks very rudely to me and disconnect my phone. After that no one pick call
this is really bad For Airindia Airline ,if they are doing like this...firsly they cancalled my flight before 6 hrs and then they are not giving my refund and now they are speaking rudely...i will not travel by airindia in my wholelife and i am suggesting to others as well..they are really cheap people


making fool to their customers


My flight detail
TICKET NO.(S)
098-[protected]
FREQUENT FLYER NO.
AI[protected]
Booking reference no (PNR): YYDD6


Please tell me what should i do now ????????????

Madan Mohan

My Name is Indermeet Singh, Yesterday I have appeared for the IATA Exam which is conducted by IATA Montreal, Canada and is Monitered by the AIR INDIA staff in India. We were alloted our exam sheets at 09:48 instead of the usual time of 09:30 and were taken back at the specified time of 12:30. I even showed the time at the time to the concerned person to note that the exam sheets are being delivered late(The exam is of 3hrs)The reason behind the delay was that the Head of the department of Air India Mrs RENU SHARMA arrived late at the examination center. At the time of taking the answer sheets back, all the students were shouting that we have received the sheets late, but she didn’t even cared, As of the result of her being late, the student’s carrier is at stake, I myself was not able to write the complete exam. The matter could be verified by any student some of the numbers which are as under. Saket [protected], Rahul [protected]. This is a very serious matter and the carrier of many students is at Stake as because of the irresponsibility of 01 person all will suffer

Not only did I have difficulty understanding the Air India rep on the phone, but after he was rude, I asked to speak to his supervisor. He said NO AND THEN HUNG UP on me. He was extremely rude. I get that this is India, but honestly, when I asked to be transferred to a supervisor, I expect it. Don't EVER use this airline. SPICEJET is the way to go!

Hi,

I booked ticket from Kolkata to Mumbai via my HDFC net banking, Ticket Web reference AIBE4084789 and Booking Reference No. J3JQT on 8the May 2012 and Rs.7951/- debited from my HDFC account (Narration-MHDF[protected]-BilldkAIR INDIA) but ticket not receive.

When we reported thee same to Air India[protected] theey informed theey not receive any cash due to theat ticket get cancelled.

Then we reported theis problem to HDFC help desk Comp. No. MUMC[protected] but theey informed amount already transfer to Air India and need to fallow up withe theem.

Now please suggest Air India not receive any amount but HDFC informed amount sent to Air India theen where is my cash....

Please help it's almost monthe pass.......



Regards,

Ramesh Ghadge.
[protected]

We had booked air india ticket from Delhi to jammu and return ticket as well on 12th april for the journey date as below:
delhi to jammu:21st june 2012
jammu to delhi:25th/24th June 2012
Due to unavoidable circumstances we are unable to perform the journey on the above mentioned, so we rescheduled the ticket to 15th june 2012 and 18th june 2012 respectively. Due to unavailability of the return tickets,only delhi to jammu ticket has been rescheduled to 15th june 2012. We want refund of our return journey ticket but they are everytime giving some or the other excuses. they are saying you will get money at delhi. sometimes they are saying you will get money in Jammu.
not sure what to do?
we have booked this Air india ticket from one of their booking counter in Hazratganj Lucknow Uttar pradesh.
PNR no:aijywnp
E Ticket no :[protected]
Kindly help, as our almost 28000 rs is with Air India.
I tried reaching air india customer care as well and other sources,but no one is attending our calls
my father is a kidney patient and my mother is heart patient.
single penny is very precious to us
Due to shortage of time in jammu and delhi, we will not be able to enquire on the air india counters there as my father undergoes dialysis twice a week,
so the whole journey is been planned according to dialysis dates.
kindly help.

Our flight number AI 191 was cancelled due to flight strike on 8th May 2012. We were not informed about This cancellation of flight till 1:40 (scheduled departure time of flight) and Then when we asked reasons for delayed flight They just told us That flight is cancelled. We were not made available wiTh any waiting room and till 6 o clock in The morning no one gave us a satisfactory answer. After 6 o cl we were given tickets of flight number AI131 which was till London, from London airport we have linked flight o[censored]nited airways to Newark. In This flight only one check in bag was allowed and as per Air India we were having two check in bags. We were charged 70$ for 1 check in bag As we were having 4 check in bags we were charged wiTh 140$. This was not at all our fault and Air India did not responded to it. Whom should we contact wiTh for This issue, we have all relevant documents for payment of money.

i booked a Air India round trip i wanted to postpone my return ticket they couldn't do it they told me i need pay both fair difference then only they change it but when i just wanna change my return date why should i pay for both of them?
they have lots off miscomunications call center people say something and office people say some other things.
Angad Walia
[protected]
[protected]@gmail.com

I traveled via Air India - AI 127 on 15th May, had a checked in luggage (A hard board tube, 4 ft long, containing 2 posters) at Chicago airport.
I complained at San Francisco airport (final destination), American Airlines, vide file locator - TXLTGM, Name - Mistry Jitendrakumar.

According to verbal communication with American airlines person, the baggage is at Chicago Airport since 1 day, despite of message to Air India by Amercian airlines, the Air India s not releasing the baggage.

We are all the way to US for the presentation of these posters on 17th May. Because o[censored]nacceptable delay from Air India this has happened. We tried to call multiple times on [protected], [protected] and [protected] to contact with Air India authority. But either it kept on running cassette or they pick the phone and cut off.

This is really the worst service, we need an urgent action for the same

I had booked a ticket for Air India AI-510 Departure:Sat, 12 May, 10:50 Chennai (MAA) ConfirmedArrival:Sat, 12 May, 13:20 Cochin (COK) JY3HH and had reached the check in counter at 10.17 but the counter was closed. i had booked the ticket from yatra and no where was it mentioned that the counter closes 45 mins prior to departure. I was later told that the tax would be reimbursed but the tax is shown in the ticket as 0 Rs. PNR :JY3HH. Surcharge and fees :Rs.1,971 and base fare Rs.2,300. Very bad experience from the airlines!
Sarath CS