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Air India Complaints & Reviews

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Updated: Jan 24, 2025
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Air India reviews & complaints page 151

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A
Ashok_Kumar1
from Mumbai, Maharashtra
Jan 29, 2012
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refund due to cancellation of AI9819

Address: Mumbai Suburban, Maharashtra

SUB: REFUND OF TICKETS FOR MR. ASHOK KUMAR AND MRS. ANJANA KUMAR, PNR JE1L9 AND H6LVN (SPLIT PNR ISSUED BY AIR INDIA) FOR 18Jan2012 travel from Delhi to DehraDun and 19Jan2012 travel from DehraDun to Delhi.
I booked the tickets thru Air India phone IVR facility no [protected]. E-ticket number[protected]Ashok Kumar[protected]Anjana kumar) on 11 Jan 2012. The tickets for both Ashok Kumar and Anjana Kumar were as follows:br...
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Dear Sir/Madam:

I had checked in for an Air India's flight 051 on November 9th for an onwards journey on Lufthansa to Ottawa, Canada. The flight was delayed. After noticing that I might not be able to catch my Lufthansa flight due to the delay, I contacted the ground staff at Hyderabad terminal to change my reservation. Similar requests for some passengers travelling to US was entertained but I was told that there is no...
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Puneettina
from Delhi, Delhi
Jan 12, 2012
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ticket cancellation amount not refunded

Address: New Delhi, Delhi

I had booked two tickets from Delhi airport to Madras and got them cancelled the same day itself on December 9, 2011.

As per the customer care officer, the amount was to be refunded within 5 working days, which has not been done yet. The amount has not been refunded yet to my credit card account.

Poor service from Air India. It is well known to the world that Air India is running into losses and they do not provide...
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A
aakhter
Jan 8, 2012
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Frequent Delays

I flew with Air India from Dubai to Mumbai on 6th January 2012 and the flight was delayed by more than 3 hours. I have checked with one of the airline guys and was astonished to know that the said flight AI 956 from Dubai to Mumbai is delayed everyday. I checked some history over a period of 15 days and found that the flight operated on time only on one instance over that 15 day period. I am apalled at Air India's lack of basic service...
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N
nikitayogi
from Bankura, West Bengal
Jan 2, 2012
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unable to get refund for the cancelled duplicate ticket

This is with referrence to duplicate tickets booked from the leading airline Airindia.The tickets (for myself ,wife and child) were from tezpur to Kolkata.(Booking reference no (PNR): Z2R27). I had booked it online on the airindia website and made the payment through my SBI debit card, On booking I did not get any confirmation from the airline that the ticket had been generated and I got a message that the "SBI server is down,so try...
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S
samnaik
from Mumbai, Maharashtra
Jan 1, 2012
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Cancellation of flight

Address: Kerala

We had booked ticket of Air Flight (AI-9502) in name of Sameer Naik and Priya Bambardekar on 14th December 2011 at 12:05 pm from Cochin to Agatti Island .

During check in time on 14th December we were informed by duty officer that we cannot board the flight as the flight of 13th december had got cancelled therefore passenger of 13th were taken on our flight of 14th December .

Due to your cancellation of flight...
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S
skbhardwaj_9
Jan 1, 2012
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Not provided the boarding facility

Address: Central Delhi, Delhi

I was traveling in Air India on 31st Dec 2011 from Jodhpur to Bhopal by Air India connecting flight (Jodhpur to Delhi flight no AI 472 and Delhi to Bhopal flight no AI 634). The flight AI 472 booked for depart at 14:00 from Jodhpur, but it was delayed to 2:50 Hrs for depart from Jodhpur. This flight had reached Delhi at 17:50 PM, due to which I have missed the next connecting flight AI 634 from Delhi to Bhopal (latest check in time 17:20...
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R
rajitha.bs
from Delhi, Delhi
Nov 22, 2011
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Blackmailed by Air India staff

Address: Andhra Pradesh

I travelled with Air India from London to Hyderabad, India on November 17,2011. I happened to have excess cabin luggage of 3 kgs. This luggage was checked until i was about to board the flight. Three staff members stopped me at boarding and weighed my luggage. After seeing that my luggage was excess, they ill-treated me and snatched away my boarding pass insisting me to pay £150. They were very rude and asked me to walk away from the airport...
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P
pradipkumavat
Nov 17, 2011
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Missing baby stroller

Address: New Delhi, Delhi

This is regarding missing stroller of my kid.

As expected, we should have been received stroller at Delhi Airport, as there was change from International to domestic. But it's still missing and there is no reply from AIR INDIA Delhi baggage services.

My travel dates:

New York to Delhi: AI 102 :[protected]
Delhi to Mumbai: AI 810 : [protected]

Your help in this matter...
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R
raina_asha
from Pune, Maharashtra
Nov 16, 2011
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On Airfare Traveled by BUS

Address: Mumbai City, Maharashtra

Air India is irresponsible and they always cheat customers. I booked a ticket from Mumbai to Gwalior for 9th November 2011. Flight number AI422, ticket no.- [protected] in the name of Raina Singh.
The flight timing was at 1.25 pm, I was waiting there for almost 2 hours at the airport, it was continuously displaying estimated 2.15pm, for gwalior and then after 15 minutes it started showing Delhi. Suddenly an Air India officer came...
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K
karan43
Nov 16, 2011
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Staff Misbehaviour

For the last 2 days I have been calling all the Tel Nos listed on the Air India website for the Singapore office and either no one answers the phones.2 Months ago I had booked tickets for my family to travel on Air India Express and they suddenly sent an email to say that the flight has been cancelled. I wanted to speak to the staff at the Air India office to see my options but was not able to get any response. Its a shocking waste of public...
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M
Mastufa
from New Delhi, Delhi
Nov 9, 2011
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Monetary loss, loss of respect

Address: Karimganj, Assam

This is with reference to the PNR no ZCKKT, booked in the name of my cousin brother Mr Mohammed Kamal Uddin for Silchar to Guwahati on 7th Nov 2011. The flight was delayed by an hour and that made him stranded. He could not catch the connecting flight to Guwahati. Airport duty manager evaded attempts by my bro to get any flight and reach Guwahati. Please it was very much necessary for him to spend night at Guwahati, where in-laws were eagerly...
+1 photos
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V
vijpundir
from Kolkata, West Bengal
Nov 2, 2011
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Re: Re: Refund of Ticket of cancelled flight AI 471

Address: North West Delhi, Delhi

sir i had booked my ticket of air india from delhi to jodhpur on 01 may 11 through air india website ecommerce.later duu to strike flt ai 471 got cancelled.i had communicated to them and asked for refund with scanned copy of my e ticket stamped by air india office jodhpur for full refund.
reply came from air india side that they will refund me with in 7-10 days.copy of reply from ecommerce site is attached but till now no refund...
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P
pulkit1983
Oct 30, 2011
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poor service and negligence by airline staff

I have faced problem twice in 3 days, i am explaining them both here.. this is a clear case of customer harassment and i want some action to be taken to compensate time i lost in these 2 scenarios not to mention the mental stress i have gone through during that time.
1. flight number: AI 405 (FRI, Oct 28, 2011)
the flight was scheduled to fly from varanasi to delhi at 15:50, i reached airport at 1:30 and checked in. i got the...
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S
sanjivbhasin
from Delhi, Delhi
Oct 5, 2011
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FILING OF EGM / EXPORT SHIPMENTS

Address: South West Delhi, Delhi

WE HAD SENT CERTAIN SHIPMENTS TTHROUGH AIR INDIA IN THE MONTH OF FEBUARY/APRIL 2011 AGAINST VARIOUS SHIPPING BILLS / DATES AS UNDER , AFTER REPEATEDLY COMPLAINTS WE ARE NOT GETTING OUR DUTY DRAW BACK REFUNDS DUE TO ONE SIMPLE PROBLEM THAT AIR INDIA HAVE NOT FURNISHED EGM INFORMATIONS TO CUSTOM AUTHORITIES FOR UPDATING RECORDS AND OUR DUTY DRAW BACK CLAIMS AMOUNTING TO RS 4.50 LACS IS PENDING DUE TO ABOVE REASON . WRITTEN COMPLAIN IS ALSO...
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Disha Hgd
from Mumbai, Maharashtra
Oct 4, 2011
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information about an article circulating on the internet

Hello,
I don't have any particular complaint but I've been noticing an article circulated on facebook and I am not aware of the source nor sure about its authenticity.I just want to know if this alleged 'rumour' holds any water.
I hope this link would be of some help to you: https://www.facebook.com/photo.php?fbid=[protected]&set=a.[protected].209063...

And...
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Y
y_pradeep81
from Gurgaon, Haryana
Oct 2, 2011
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Behaviour of Ground Staff

Address: New Delhi, Delhi

Dear sir i want to make a complaint of a your ground staff at the delhi airport terminal 3 visitor lounge(2nd floor) about their negligence and lack of knowledge.

it happens this way . on 02 oct 2011, i went to the above said counter(@approx 09:30am) and tried to book the ltc80 tickets but i was unable to confirm since i was sort of money; then i go to my home and take the money and comes back (@approx 02:00pm) by that time...
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P
Penelope Nigrel
from Pune, Maharashtra
Sep 28, 2011
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BAD SERVICE

Address: Mumbai City, Maharashtra

My Director is a Flying Returns Member, but I have to face the disgusting Air India Services. I am extremely dissatisfied with your Airline Services – Be it Customer Service, Accounts or Ticketing Staff @Nariman Point Office.

First of all, when you call the customer service executives at the call centre either to make a booking or cancel a booking – Air India calls are not audible at all, voice is low and lot of disturbances...
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U
upen-k
from Indore, Madhya Pradesh
Sep 23, 2011
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NON RECEIPT OF REFUND AMOUNT OF CANCELLED TICKET

Address: Anand, Gujarat

upendra kamdar [protected]@gmail.com
toyatrik.[protected]@airindia.in

[protected]@airindia.in

dateWed, Sep 21, 2011 at 11:49 AM
subjectFwd: refund of my cancelled international air ticekt,, URGENT
mailed-bygmail.com

hide details Sep 21 (2 days ago)

DEar Sir / Ms.,

I sent you requrest of refund of my cancelled ticket no.098-[protected]

my...
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M
M A Karajagi
from Pune, Maharashtra
Sep 14, 2011
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loss of identity card

Address: Mumbai City, Maharashtra

I travelled on 12/09/2011 by Air India flight no.AI 864 leaving Mumbai at 10.00a.m. for Chandigarh via New Delhi. En route,I have lost my identity card issued by my employer INDIAN BANK.The card is probably lost after security check up at Mumbai Air Port.If anybody has found the identity card,I appeal for returning the same to me at the following address.

M A Karajagi
Chief Manager
Indian Bank
Staff Training...
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