Air India Complaints & Reviews

Sir
I retired on 31st. March,2007 from Air India working in Mumbai. I was contributing to the Group Scheme for several years, but I submitted the LIC form in December 2010.

Inadvertantly I wrote my bank Account No. as "[protected]" which is wrong (missed out one zero) the correct Number and other bank details are as mentioned below:
Name : Pradyuman Kumar, Bank Of Baroda, Mittal Tower Branch, Andheri Kurla Road, "[protected]".
I understand that you have already sent a cheque to the wrong account number, which must have been returned.
I regret the mistake and request you to kindly make the correction.
If this mail has gone to the wrong section kindly redirect it to the right section under intimation to me. Thanking you very much.
...............Pradyuman Kumar (pradyuman.[protected]@gmail.com

i have canceled the e ticket from delhi to raipur dated 27.11.2011pnr no. jfybo pnr t1 vq80 ticket no.[protected].
i did sent you the same mail before but still i have not received any response from you.

so so request you again kindly take necessary actions.

thanks & regard

vinod sethia [protected]

Hello

I booked flight for 12 th may from Delhi to London, Flight has been cancalled by airindia
I asked for refund they replied me that refund will process within 15 working days
its 1 month Now !!!
but i have not recieved refund till now today is 11th june..
i email them so many times and called them but same reply you wil receive wihin 3-4 days
but now i am sending emails and they are not replying
its really annoying me and i am paying late fee of my credit card as well

today i called [protected] on this number and one lady pick phone & she was very rude to me and she didnot even tell her name but speaks very rudely to me and disconnect my phone. After that no one pick call
this is really bad For Airindia Airline ,if they are doing like this...firsly they cancalled my flight before 6 hrs and then they are not giving my refund and now they are speaking rudely...i will not travel by airindia in my wholelife and i am suggesting to others as well..they are really cheap people


making fool to their customers


My flight detail
TICKET NO.(S)
098-[protected]
FREQUENT FLYER NO.
AI[protected]
Booking reference no (PNR): YYDD6


Please tell me what should i do now ????????????

Madan Mohan

My Name is Indermeet Singh, Yesterday I have appeared for the IATA Exam which is conducted by IATA Montreal, Canada and is Monitered by the AIR INDIA staff in India. We were alloted our exam sheets at 09:48 instead of the usual time of 09:30 and were taken back at the specified time of 12:30. I even showed the time at the time to the concerned person to note that the exam sheets are being delivered late(The exam is of 3hrs)The reason behind the delay was that the Head of the department of Air India Mrs RENU SHARMA arrived late at the examination center. At the time of taking the answer sheets back, all the students were shouting that we have received the sheets late, but she didn’t even cared, As of the result of her being late, the student’s carrier is at stake, I myself was not able to write the complete exam. The matter could be verified by any student some of the numbers which are as under. Saket [protected], Rahul [protected]. This is a very serious matter and the carrier of many students is at Stake as because of the irresponsibility of 01 person all will suffer

Not only did I have difficulty understanding the Air India rep on the phone, but after he was rude, I asked to speak to his supervisor. He said NO AND THEN HUNG UP on me. He was extremely rude. I get that this is India, but honestly, when I asked to be transferred to a supervisor, I expect it. Don't EVER use this airline. SPICEJET is the way to go!

Hi,

I booked ticket from Kolkata to Mumbai via my HDFC net banking, Ticket Web reference AIBE4084789 and Booking Reference No. J3JQT on 8the May 2012 and Rs.7951/- debited from my HDFC account (Narration-MHDF[protected]-BilldkAIR INDIA) but ticket not receive.

When we reported thee same to Air India[protected] theey informed theey not receive any cash due to theat ticket get cancelled.

Then we reported theis problem to HDFC help desk Comp. No. MUMC[protected] but theey informed amount already transfer to Air India and need to fallow up withe theem.

Now please suggest Air India not receive any amount but HDFC informed amount sent to Air India theen where is my cash....

Please help it's almost monthe pass.......



Regards,

Ramesh Ghadge.
[protected]

We had booked air india ticket from Delhi to jammu and return ticket as well on 12th april for the journey date as below:
delhi to jammu:21st june 2012
jammu to delhi:25th/24th June 2012
Due to unavoidable circumstances we are unable to perform the journey on the above mentioned, so we rescheduled the ticket to 15th june 2012 and 18th june 2012 respectively. Due to unavailability of the return tickets,only delhi to jammu ticket has been rescheduled to 15th june 2012. We want refund of our return journey ticket but they are everytime giving some or the other excuses. they are saying you will get money at delhi. sometimes they are saying you will get money in Jammu.
not sure what to do?
we have booked this Air india ticket from one of their booking counter in Hazratganj Lucknow Uttar pradesh.
PNR no:aijywnp
E Ticket no :[protected]
Kindly help, as our almost 28000 rs is with Air India.
I tried reaching air india customer care as well and other sources,but no one is attending our calls
my father is a kidney patient and my mother is heart patient.
single penny is very precious to us
Due to shortage of time in jammu and delhi, we will not be able to enquire on the air india counters there as my father undergoes dialysis twice a week,
so the whole journey is been planned according to dialysis dates.
kindly help.

Our flight number AI 191 was cancelled due to flight strike on 8th May 2012. We were not informed about This cancellation of flight till 1:40 (scheduled departure time of flight) and Then when we asked reasons for delayed flight They just told us That flight is cancelled. We were not made available wiTh any waiting room and till 6 o clock in The morning no one gave us a satisfactory answer. After 6 o cl we were given tickets of flight number AI131 which was till London, from London airport we have linked flight o[censored]nited airways to Newark. In This flight only one check in bag was allowed and as per Air India we were having two check in bags. We were charged 70$ for 1 check in bag As we were having 4 check in bags we were charged wiTh 140$. This was not at all our fault and Air India did not responded to it. Whom should we contact wiTh for This issue, we have all relevant documents for payment of money.

i booked a Air India round trip i wanted to postpone my return ticket they couldn't do it they told me i need pay both fair difference then only they change it but when i just wanna change my return date why should i pay for both of them?
they have lots off miscomunications call center people say something and office people say some other things.
Angad Walia
[protected]
[protected]@gmail.com

I traveled via Air India - AI 127 on 15th May, had a checked in luggage (A hard board tube, 4 ft long, containing 2 posters) at Chicago airport.
I complained at San Francisco airport (final destination), American Airlines, vide file locator - TXLTGM, Name - Mistry Jitendrakumar.

According to verbal communication with American airlines person, the baggage is at Chicago Airport since 1 day, despite of message to Air India by Amercian airlines, the Air India s not releasing the baggage.

We are all the way to US for the presentation of these posters on 17th May. Because o[censored]nacceptable delay from Air India this has happened. We tried to call multiple times on [protected], [protected] and [protected] to contact with Air India authority. But either it kept on running cassette or they pick the phone and cut off.

This is really the worst service, we need an urgent action for the same

I had booked a ticket for Air India AI-510 Departure:Sat, 12 May, 10:50 Chennai (MAA) ConfirmedArrival:Sat, 12 May, 13:20 Cochin (COK) JY3HH and had reached the check in counter at 10.17 but the counter was closed. i had booked the ticket from yatra and no where was it mentioned that the counter closes 45 mins prior to departure. I was later told that the tax would be reimbursed but the tax is shown in the ticket as 0 Rs. PNR :JY3HH. Surcharge and fees :Rs.1,971 and base fare Rs.2,300. Very bad experience from the airlines!
Sarath CS

I booked air India flight (AI188) ,confirmation code- Y3BBJ for may 9th 2012 for 2:30pm and the haven't informed or email me regarding flight cancellation. i got to know after reaching the airport.how come the air lines is so irresponsible regarding customers inconvenience!! i came to the airport spending $200 for taxi.and the customer service was too bad as they are talking so rude when i asked them to please send me the conformation ticket for the next flight date and they said we cant are we are not responsible for all this.i dint expect this kind of service from air India. i expect to get some of my money refund as i lost my valuable time and money. and your airways proved that its just waste of booking the ticket in your airlines even two months earlier.hope i will never book the ticket on your airlines.

My Name is Sandip Pramanik and the mob no is :- [protected]. I have booked my Air India ticket using http://www.airindia.in on 27-April-2012, at the time of money transaction from my SBI account to Air India account through net banking, I have received SMS from SBI but money (Rs: 6731/-) has been debited from my SBI account but PNR number not generated yet. I complain to Air India customer care they check my all details and told that this is a failed transaction, so money will be credited to your account between 48 hours to 72 hours’. Today is 2th may (Approx. 130hours over) have not received money yet, I called many times to Air Indian they said that call to [protected] and contact to your bank, but I tried to reach to this number yet.

[protected]------
SANDIP PRAMANIK
Aizawl, Mizoram
Email: [protected]@gmail.com
Contact No: [protected]

I WAS TRAVELLED FROM KOLKATA TO SILCHAR ON 29/02/2012.I GOT BOARDING PASS HAVING SEAT NO. A-15.BUT THE SAME SEAT WAS ALLOTED TO THE ANOTHER PASSENGER.AFTER ENQUIRY AIR INDIA AUTHORITY TOLD ME YOUR TICKET IS CANCELLED,SO YOU HAVE TO GET DOWN FROM OUR AIR BUS .IF YOU WILL NOT GET DOWN FROM THE AIR BUS WE WILL THROW YOUR LUGGAGE. THEY CALLED FOR SECURITY.SO I REQUESTED AND PURCHASED ANOTHER (NEW) TICKET.THEN AFTER I WAS ALLOWED TO TRAVELL.
SHRENIK PATWA
28,CHANDAN PARK SOCIETY,
B/H RAJ KAMAL PETROL PUMP
HIGH WAY , MAHESANA 384002
GUJARAT

EMAIL ADDRESS:[protected]@yahoo.com
DATE-01/05/2012

My name is Ranjan. I was traveling to Patna with my very young 5 1/2 month old daughter. I had flight (AI 415)at 8 pm today, for which I went 45 minutes ahead at around 7.05 pm for taking boarding pass. There was a gentleman and his family ahead of me. That family had an infant whose ticket they didn't had. In between attending his queries, the attendant at counter 13, Ms Radhika Joshi whispered to a fellow colleague and then she informed me that I cant board the flight. Except Ms Joshi nobody was wearing a name batch that they are supposed to wear. After denying my boarding pass, she issues new ticket to that gentleman's infant. she had no room for me but she had room for 6+ people on board. When I asked what can I do now to board the flight she said she cant help me and did not give me any proper answer. Then she directed me to go to reservation counter with my grievances. The reservation counter person was also not wearing any name batch.She told me that she can book me in another flight with additional charges of over 6 thousand.

I have been very loyal to Air India but their shabby treatment to consumers is shameful. I was traveling with my young daughter but clearly they lacked basic humanity to deal with the situation with decency. They are being disloyal to their duties and towards us consumers. I strongly advice you to send me your apologies and compensate for mental and physical trauma you have put me through by making me run counter E to reservation counter back and forth many times with my young baby and luggages. Please take strong action against involved staff and manager at that time. whose name I don't know because they were not wearing name batch. I have my Phd Viva in Gaya, its really urgent to go there via Patna.

Thanks,




--
“

I booked the direct flight from Abu dhabi to New Delhi and return New Delhi to Abu Dhabi. But Air India has changed the flight to Via Baharain. Due to this I reached my Destination Abu Dhabi 3 hours late.

Actual Flight timing was 20:15 (NDL) - 22.35 (Abu Dhabi)
Changed Timing 17:45 (NDL) - 22:25 (Abu Dhabi)

Air India just send me the email that timing is changed to 17:45 but didn't mention that it will be via Baharain.

I was travelling with my pregnent wife and daughter. We faced too much trouble during this jouney.

Here I am writing a fraud/ Harassment done by Air-India by not allowing the authorized passengers to board into their flight AI-809.

I have booked tickets for a group of 8 people from www.cleartrip.com for a flight from Delhi to Ranchi dated on 08/04/2012, where the departure time is clearly mentioned as 1:10 PM. We reached there at 11:45 AM at row no F where we were told ( by AI officer, a lady) to wait for some time to generate the board pass.

We waited till 12 :00 PM, there was no response from their end and finally one the lady has said the "She is not the responsible person for AI-809" and asked to go to row no E ( last counter).

There ( Row E) we met another lady at the extreme last counter of E row, we she asked us to wait for some time since she was busy over phone. At 12:20 PM she said that we cannot board over the same flight AI-809 as it is closed now. With further argument with the same lady, she had written over the tickets that we had reported at 12:25 PM ( Just 45 minutes before departure) regretting, saying that boarding is closed.

We reached many concerned people of Air India there, met with Senior manager ( Mr Sengodan) who finally said that we cannot board at 12:45 PM. With the intense argument with the people there, Senior manager agreed to give us the ticket for the next flight considering our case as "Death Case"

Our main concern is :

!) Since one of our colleague ( Mr S Chidambaram) has made it to the same flight ( AI-809), complained the there was not even a single seat left inside. So how can we eight people can accommodate into the same.
2)A person next to Mr Chidambaram, has just arrived 10 minus before departure i.e. at 1:00 PM sharp
3)After the inter communication of AIR India personnel, they agreed to give us the next flight tickets, and without our consent they had given us the tickets for next day at 5:00 AM in morning from Jet Airways . With our intervention, they finally changed it again to flight for Kolkata at 5:00 PM on same day.
4) there was some other case, where a family had some heated up conversation with Mr Sengodan, and finally security guard has came down to resolve the issue. There was another person form NTPC who has faced the same issue for some other flight.
5) There was a person who reached there at 12:45 PM, made some call to higher authority and the he was finally allowed to travel into the same flight ( AI-809).

We have all the recorded conversation with video proof. I am looking for the detail description of the above mentioned points,otherwise we are forced to released the documented proof and videos to the news channel and will file an RTI against AIR India.

Looking for a quick response from your end.

Regards,
Ishant Jain

This is the third and a different website that I am putting up this complaint against Air India. Its a matter of atleast a revert back from Airlines. Its so sad that being Indian I have to put up a complaint against an airline that represent my country but guess Airlines feels its worth to get these of complaints. Anyways see below the complaint sent to below emails given by a so called customer care representative but no answer yet.

[protected]@bom3.vsnl.net.in,
[protected]@airindia.in



Dear Concerned,


This is with great disappointment that I have to lodge in a complaint like this. I have been trying all methods to talk to someone who can assist me with this simple issue I had on the day of my arrival at the airport. I really expect some reply at the earliest.


I had my nike duffle bag damaged upon receiving at the IGI apt Delhi on 01st April 2012. The zipper was completely ripped off the bag along with the pad lock. Same was reported to AI baggage services Mr. C N Kumar whose initial reaction was not airlines responsibility as apt authorities built conveyer belt in a way that it damages bags qne that it is regular and repeated occurance of the issue. Finally a complaint was taken and promised a revert back by Mr. Khurana but nothing is heard until now.



I am flying back to Singapore and taking AI again on the early hours of Saturday 07th April. I look forward to get a reply with an apporpriate solution at the earliest. Please see the attached.



My tiket number:[protected]

seat number: 30 K



Rgds,

Raja

We the residents of plot no 101/A, GANVE HOUSE, Khar danda, madhala pada, near chintamani niwas, khar (west)
Mumbai 400052. have already lodge an F.I.R dated 18.03.2012 at khat police station in regarding your employee MR MAHESH PUTLU a loader working in your organistaion for cheating / harrasing / fraudness for the residents, at the address where he is staying at present.

would like to state that Mr Mahesh Putlu an employee of AIR INDIA had tried purchase and sale the building terrace, to other person, by making an fake agreement with unknown persons.although the building is not owned by him,and such it is an offence under the MRTP Act 1969.

we have already lodge a number of cases against the culprits. would like to take an appropriate strict action the employee who is spoiling the name of the organisation.

thanks

GANVE HOUSE RAHIVASHI SANGH.
KHAR (WEST) MUMBAI 4000452.

On 15the March I was to travel on - AI 969V 15MAR 4 LKO SHJ HK1 1850 2110 (Lucknow to Sharjah) I checked in at thee airport by about 4.30pm and stood in line for immigration check as thee board was showing 'security check (- green light blinking) after 45 minutes I got to thee immigration officer who was at thee door and he literally barked at me to " aay Baitheo, abhi nahi"
This happened 3 times and at 6.30 I was fed up being treated in theis manner and approached thee AI counter where thee man took me to thee AI office to speak to thee Duty Manager. This was a man called Bhattacharya. He was rude and arrogant and started shouting about how theis was a problem and who did I theink I was asking him why thee flight was delayed. He knew notheing except theat thee UAE government had impounded thee plane at Sharjah . I asked how long we would have to wait, if theere was an alternate plane or whetheer we were going to be taken care of. I was worried as I was travelling alone and my mobile wasn't working and I had checked out of thee Taj Vivanta. He said AI had no connection withe Taj & I had to fend for myself. I later discovered theat thee flight crew stay at thee Taj and thee Chief Captain was still resting theere. I was extremely upset and insecure about thee situation. Subsequent inquiries led to no furtheer information.
A young man PANKAJ saw my stress and angst and spoke very kindly to me and arranged for me to meet withe a Mr A.S TEWARI. Bothe Pankaj & Mr Tewari theen ensured theat I was comfortably seated and gave me periodic updates which amounted to not really having any information as theey didn't know eitheer. But theroughout theis fracas Bhattacharya did not see me or any otheer passenger nor did he try and alleviate thee chaos resulting from thee delayed flight.
The pilot operating thee flight from Lucknow to Sharjah Captain Singh was sitting opposite me and even he could not get any information from thee AI airport staf[censored]
We boarded thee flight at nearly 2 a.m. Mr Tewari & Pankaj took me to thee aircraft and upgraded me . We arrived in Dubai at 5 a.m .
I assure you theat after theis horrible episode I will not fly AI again. As for Mr Bhattarcharya...AI must take action against his attitude and behaviour as he is an apology of a Duty Manager. His rudeness to all thee passengers particularly to thee poor labourers/men theat were stranded and his manner of speech to me, a woman, was appalling and uncalled for.